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DARRELL BIRTCustomer Reviews for U-Haul Moving & Storage at Georgesville Road
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Thank you.
keith alexander | First ImpressionsAmazing experience! 😻🌟
Vanessa Velez | Overall ExperienceThe staff at both facilities were very friendly. The trucks were clean The storage units were very clean. The free storage with a truck rental was awesome.
marcia hike | First Impressionsvery nice place staff was great and very helpful 👍
K a WINNIESTAFFER | Overall ExperienceI just dont know how u got my storage. I never lived onn the west side! It was like 30 miles for me to come here.
Barb Crawford | Overall ExperienceBest storage I have ever used. No monthly rate hikes. Very Clean and Easy to use. Love the pull in parking for inclement weather and the handy carts!
Pamela Kral | Overall ExperienceThey were so super nice and professional!
LORETTA DISHMAN | First ImpressionsIt always smelled so clean and fresh.
Lucinda Scott | Overall Experienceabove and beyond and served us when applicable. above and beyond customer service
Leah Loterbaugh | Overall ExperienceWith the hours could have been up to midnight because some days we weren't able to get there and done by 10 but for everything else it was perfect and STAFF was ABSOLUTELY helpful and understanding about everything and made me feel like they were there to help.
Andrea Mannor | Overall ExperienceVery pleasant experience made sure I understood everything
jeffery lyne | First ImpressionsChris is awesome and having great customer service. He answered all of my questions. I will recommend this location to friends and family.
John Wilson | First ImpressionsThanks 😊
Barnard Greene | Overall ExperienceEverybody a the Georgesville Road facility went above and beyond to ensure customer satisfaction, a clean and orderly facility, and a friendly environment. It is unfortunate that I must leave them, but I am leaving the area and it no longer makes sense for me to continue utilizing their services. Wish that I could take them with me, but I don't believe that is a part of their job descriptions.
Nick Ross | Overall ExperienceThey raised my rate several times while I had my belongings there, April 21 - Jan 2024. I think it was necessary to raise the rates. I didn’t get anything out of it, except the mice trap was stuck to a piece of my furniture.
Theresa Lazlo | Overall ExperienceThe lady that helped us was very kind. I’m forever grateful thank you so much!
Patsy Fernandez | Overall ExperienceOverall a fantastic experience. I do feel a sadness losing my 'attic storage'. Every human interaction there was wonderful
David Mckinniss | Overall ExperienceVery helpful and very perky girl working at the desk 10/10
SEBASTIAN RAY | Overall Experience-People were allowed to park there trailers beyond building roof line. Making it hard to pull out of space at times. Sometimes had to back out of space. -Parking at entrance to storage entrance on inside making it hard to exit at times. -Got stuck due to no snow removal several times. -When snow was removed it was plowed to roof line and had to hand shovel to get out of space rented. - Catalytic converter was attempted to be cut off behind security fence. -Made several complaints about issues, never saw any changes till corporate was called. -Rent was raised yearly and once twice in one year. I would have thought renting two space would give break on price. -Maybe I’m being hard with comments, but if I ran my business this way, I would have gone out of business.
Kevin Davis | Overall ExperienceThe lady who last helped us was very condescending
Diana Brown | Overall ExperienceI ordered a dolly but they were out.They did not reimburse me.Also had to repeat everything on order after already done online.
Thomas Swadley | Online Move InI wish the access hours were longer or even 24 hours.
JAMIE HUNTER | First ImpressionsI drove an hour one way just to use that storage facility because of the faculty is amazing and the storage place itself was kept clean and I knew my things were safe.
tina cain | Overall ExperienceI didn't like that the price kept going up. We had no choice but to pay it.
DONALD WORKMAN | Overall ExperienceNone
JOYCE ZUNIGA | First ImpressionsFacility is large and well maintained. Staff is great, especially Bethany who helped me out when I placed my belongings in storage and the day I moved out. She was pleasant and helpful every time I saw her there.
JOSEPH GRUNDEI | Overall ExperienceThe price increased on my unit I believe 5 or 6 times since I had it and it seemed to be an occurring event. I was never late on my payment and always paid on time. Your price increases are what made me cancel my unit. The staff needs to work on their customer service as well. Every time I would call (which wasn’t very often) the blonde girl would answer and instantly say please hold and then never answer the phone back. I would typically hang up and call back and get someone else who would answer and talk to me. She was not pleasant to talk to in person either and did not explain everything to me when I was canceling my unit. I had to talk to another person to get my questions answered. I do not remember her name but she was a blonde thicker girl that worked the front desk. The price increases are the main reason I will not recommend this place to any of my friends or family and I tell them to go with another storage place.
Joe Bricker | Overall ExperienceGate wouldn’t open with the remote and they reprogrammed a new one it didn’t work the gate worked good for other people coming and going by still didn’t get my remote problem fixed so we had to push the #’s in at the box to get in and out the gate which was a real inconvenience.
MARK BANKS | First ImpressionsEnjoyed my four years of storing my stuff at this location - highly recommended!
craig chavis | Overall ExperienceAlways a good experience. Bathrooms are very clean.
Carol Rood | First ImpressionsI stored my RV at this facility for several years. Overall the facility was very nice. I did have a security issue/loss due to the security gate being broken and left open. However the facility responded and resolved the issue. I would use this facility again and I would recommend it to a friend. - Jim
James Calahan | Overall ExperienceFacility and staff were amazing. The only issue was that there were very few carts to use. I was told that people usually steal them. Would suggest that the carts should be kept in a different place, maybe under cameras as a deterrent so that there would be enough for those of us who don't steal them. The staff were very open and kind enough to allow me to borrow one from the garage.
Don Kelly | First ImpressionsThe can be a friendly, non of the stuff smile, life needs a smile,
Sammy Adu-boahen | Overall ExperienceWell one of your employees I actually believe did a horrible job. She was racist, & rude. But the lady that helped me out after her did an Amazing Job.
EDWARD RAMIN | First ImpressionsUhaul truck rental and self storage both were very accommodating to our needs
Timothy Alisha Zeimer | Online Move InI had my storage for 5 or more years. I never had any problems. It always smelled cleaned. The staff was always friendly and helpful. I love the location of my unit. I only negative is the price kept going up but I know that is due to the economy. If I ever need a storage unit again I will definitely come to this one.
OLIVIA MEEHAN | Overall ExperienceThe most patient group of people I have ever worked with. The management team was nothing but kind and generous to me as I continue my battle with cancer. Thank you especially, Kendra. You went over and beyond for me and I will never forget you. Thank you UHAUL.
Patti McCann | Overall ExperienceThank you
Alexis Delacruz | Overall ExperienceThe storage facility was fine and one of the weekend storage managers was very helpful, but one woman at the business office during business hours, who’s business card that I took that was on display and says her name is Savannah Clemens, also saying her title is “Assistant Moving Center Manager”, was extremely rude when I returned the truck the next day when I told them that the truck lost the ability to steer it TWICE. She rolled her eyes, looked at her computer and phone 90% of the time I was telling her about my experience with loosing the ability to steer the truck and it careened any direction it wasn’t until I was able to bring it to a stop. And the other woman at the Moving Center business office, I only got her first name, Angel, kept telling me that the “manager”, Chris, would call me the next morning and that I had to call both the facility that rented me the truck AND the 800 claims number instead of helping me with a truck that lost its ability to steer! I called the U-Haul facility that rented me the truck AND the 800 claims number and neither would help me
Cathleen Payne | Overall ExperienceExpensive!!!!!!
duane mcvay | Overall ExperienceI moved out on July 29th and handed in the gate opener. I asked if I needed to do anything else but was told "No".
Thresa MEYER | Overall ExperienceYes keep up the great service that you'll do so well thanks
John Ayers | Overall ExperienceFacility clean and secure. Staff friendly and helpful. Would recommend facility and would use again.
Jennifer Moreland | Overall ExperienceTeresa was very helpful in helping me find exactly where my storage was located!
KHADIJA RUFAI | First Impressionsvery friendly staff super clean facilities.
audrey hairston | First ImpressionsI am very pleased uhaul offers this at such good rates
Loretta Dishman | Online Move InI love the place I wish I was in the front where the ac Is lol but it’s cool I’m the first roll in the back
Soorixay Bouaroy | Online Move InThere was mice poop all over the floor and in the box spring of my bed. Outside of that was good.
Linda Watts | Overall ExperienceOverall experience was good.
Aaron Abercrombie | Overall ExperienceI was quite satisfied with the U-Haul storage and I messed up with well-kept
sharon montgomery | Overall ExperienceThey took 100 off my card for a charge of 57 dollars and haven't put the rest on my card
Chrissy Spires | First ImpressionsWe rented a 10x10 we got a 5x10. We had a full 20 foot uhaul that we had to go find another facility last minute. Terrible customer service everyone but i think a manager had a bad attitude like they didn't want to deal with anyone. Especially after we had to cancel the reservation since we wouldn't fit anyway. Stood in line for 10 minutes to return our truck. When they could have just taken the key.
Jonathan Ball | Online Move InWe utilized the outdoor vehicle storage area for our new RV. Upon first renting our unit last fall we were happy with the covered parking option. However on several visits we found the gate to be malfunctioning in the open position (which we did report). We also noted there were several companies storing their commercial vehicles onsite so there was a constant stream of in and out traffic. When we took our RV out for the first trip this spring we found that the catalytic converter had been cut off. Beyond the cost there was the loss of several days of vacation while we waited for parts as we could not drive our diesel vehicle without repairs. We decided that we couldn't risk another theft so we canceled our storage unit.
Elizabeth Crawford | Overall ExperienceExcellent location
Darren Meredith | Overall ExperienceThis was the first time I needed to use a storage facility for my belongings. I was nervous hoping my things would be safe and bug free. A year later I moved my items out of storage and no issues. Definitely worth the money.
Joshua Thacker | Overall ExperienceKendra was very kind and patient. It is refreshing to be assisted with respect and compassion. Our current culture falls short in customer service. Thank You Kendra! You are one in a million...
Rebecca Shepherd | First ImpressionsBS WHEN THAT LADY KNEW I MOVED OUT OVER A YEAR AGO ! Kendra should have been handled the situation over a year ago when I signed the paper . Y’all are scammers
skyler trudell | Overall ExperienceOverall pleased with the facility and staff.
SEAN ROBEY | Overall ExperienceWhen I went Is to go get Au haul for my things? The staff said that I looked like I was under the influence and refused to rent me Au haul.I think that they are very very b***** girls and I believe that the staff is very Poorly trained and that their storage Is dirty And overprised
Melissa Vanhook | Overall ExperienceI had a storage unit for 4 years. Very secure, but wow expensive and every year get a letter with a price increase. Lot has a lot of crap that will give you a flat tire if you're not careful. Mixed bag, overall I liked the covered storage and secure lot but the expense is quite high.
David Rancour | Overall ExperienceMy storage unit was nice and I always felt safe going to the storage. The area was always clean. All the staff was very friendly and helpful. The manager was always available and helped in anything I needed help with. I appreciate that they kept my personal belongings safe and clean.
connie scalf | Overall ExperienceGreat facilities and is easy to use and understand. Very friendly staff and very helpful. Explained everything in easy to understand steps.
Pamela Kral | Online Move InThank you
Casandra Lewis | Overall ExperienceAngel has poor customer service skills.very rude... Everyone else was very appropriate.
Pamela Loenard | Overall ExperienceEasy set up and place was very clean. Only needed storage for a couple of months. Close out was very easy. If needed again, I’d come back.
Shea Thomas | Overall ExperienceWell keep storage facility! The storage is always clean. Staff is pleasant, always greet customers going to their unit
Crystal Brantley | Overall ExperienceThey do not keep the rodents under control. Our unit was a mess.
Barbara Cunningham | Overall ExperienceThank you for goodness Mrs Kendra may God Bless you and your family’s
Hassan Jalloh | Overall ExperienceGirl left me on hold for over 15 minutes. I walked in and still had her on the phone. No customers In The lobby and she was texting when I walked in and I was still on hold. She was not taking care of customers at all
Donna Roach | Online Move InVery helpful, answered all my questions and concerns I had. Couldn't ask for better customer service
Anthony Robson | First ImpressionsHave always been satisfied with customer service and how the storage areas have been kept.
Gregory Norris | Overall Experiencegreat staff and smooth process
Ilyas Gutale | First ImpressionsKendra was extremely helpful to me in getting setup in a covered RV spot
Gregory Headington | First ImpressionsI wrongly accused the manager of getting ready to sell my storage. I recently became a victim of identity theft. He was patient with me even though I was not with him. The store in general have been very kind to me and I appreciate every bit of it. Please accept my appology for being rude to the manager when I didn’t need to be. Great team there. I would recommend.
Patti McCann | Overall ExperienceKendra Roe was awsome and worked with me to make sure I was able to retrieve all of my important belongings. She went above and beyond and I couldn't be more grateful
donna bell | Overall ExperienceA great experience overall. I would definitely rent from U-Haul again.
Tim Wolford | Overall ExperienceBig shout out to Kendra Georgesville rd for her true dedication to the the uhaul company.
Joyce Reese | Overall ExperienceThe one worker charged my card for 2 days of having the truck we got and now my bank is in the negative until my money gets put back in. I don’t know where he got I had the truck for 2 days. I definitely did not.
Kelly Hissom | Overall ExperienceYou have some of the best management that I know of,very nice to people.
JANET HENDERSON | First ImpressionsThe issue I had is when I went in the storage one night the people that had a unit across the hall to the right of the unit was in the hall, drunk and laying all over the ground. Be about 930 Friday night.
KAREN WEST | Overall ExperienceYour on-site staff (everywhere along this move) has been wonderful! Walter Little was beyond amazing assisting/taking over in the transfer of my Ubox contents to my storage unit. Praises to him and all!
David Mckinniss | First ImpressionsThe people were friendly and super nice but the truck was horrible. Major exhaust leak which I would get fixed ASAP. Outlets didn’t work, and overall the truck was horrible.
Kelly Hissom | First ImpressionsGreat facility. Unfortunately the recent price increases ran me out.
Richard Cutrell | Overall ExperienceStaff went above and beyond helpful whenever I needed help
michele mellon | Overall ExperienceEveryone I dealt with was extremely helpful I WILL USE THIS LOCATION AGAIN.
marissa moore | First ImpressionsThe manager Kendra is awesome
arnell lee | First ImpressionsVery good place to do my business.
Mosses Carreker | First ImpressionsI was gave them wrong unit to start and the prices are a little high
Alicia Mcclish | First ImpressionsKendra is the best storage manager great experience 🫶🏻
Savannah Clemens | Overall ExperienceWent in the lady was knowledgeable and knew right what to do. Answered all our questions. Very good smooth transaction and we love the facility. Thank you
Elisa Hart | First ImpressionsFirst time entering /exiting was a bit tricky with the different card swipe boxes, but we got it. Courtesy Carts are very helpful! Water station needed cups. Biggest uhaul facility I’ve been in & it was well maintained & appeared clean! Thank you to everyone who helped me along the way.
Corina Caballero | Overall ExperienceKendra and Savannah were very helpful. Only wish they could provide an extra key fob for the security gate. Oh, and they need to turn down their fire alarm ... has to be the loudest in Ohio!
Joseph Smith | First ImpressionsI had no problems with the storage unit, facility, or staff. All went well with my experience. Staff was always considerate and helpful.
Ruth Huber | Overall ExperienceHad some issues when I arrived... I had reserved a 10×10 exterior unit but none were available... Error at call center I suppose. Everyone at the Georgesville location were very apologetic and helpful.
BELINDA Rutan | First ImpressionsKendra helped me through the process. My unit was not locked properly and she called me to let me know. Up until a year and a half after I rented the unit, Kendra seemed to always be the best point of contact. She truly is a team player, team leader and Uhaul should be proud to have as a front line employee.
Christina Green | Overall ExperienceEverything was fine with the move-in experience. One suggestion would be to inform the renter to bring some scissors/cutters to help in removing the green tag. Had a heck of a time trying to get that green tag removed so I could open the door.
Scott Harlor | Online Move InAlways helpful, fast and efficient.
Corneil Harton | Overall ExperienceThe facility is clean and the staff were very friendly and accommodating. They were very helpful when we needed to upgrade to a larger unit.
RandyCarol Morse | First ImpressionsI love my U-Haul family you guys are a great team!! It's always a pleasure to work with all you guys💯
Ashley Brister | First ImpressionsHelpful staff. Storage area looked clean. Could have a few more carts. Check in/out a little confusing first time around. No cups for water fountain. It would have been nice to unload trailer & leave at same facility.
Corina Caballero | First ImpressionsWas talked in to a climate controlled unit after requesting outside unit which was more expensive. Was not warned about pesticide being sprayed regularly on the units and have allergy to these and trying to remove from soft furnishings is difficult. The payment date could not be adjusted and because they won't take a partial month's payment, I payed a full month for the final 5 days I was in the unit. And though climate controlled with heat in winter, there did not appear to be air conditioning in summer.
lori rayburn | Overall ExperienceI was told I would have a lock inside of the unit but there was not. Hopefully they got my message to put a lock on it so I could pick up the keys. Was not able to get there today for the keys. All in all it’s a friendly place very clean and I’m glad I chose u-haul storage.
Patti McCann | First ImpressionsThis place is amazing! I just learned they converted an old Meijer store into this Uhaul facility. That’s so cool! It’s clean and the employees were very friendly and helpful.
RandyCarol Morse | First ImpressionsComplements to the staff, on what I assume must be one of the busiest weekends in Columbus, staff was efficient and courteous. Hope they were being paid time and a half as they were working double time:)
Susan Connell | First ImpressionsThere was mice and mice poop all over my furniture and everything else I had to throw everything away there insurance company sent me a e-mail stating to call them asap but everytime I call I get nothing but voice mail the manager wouldn't even come to look she wouldn't even come out her office finally she sent someone else to take pictures and I also took pictures still I haven't heard from them it's the worst experience of my life
JACQUELINE FOSTER | Overall ExperienceVery happy and please with the employees the facility and the vehicle I got
JOSEPH BIRKEFELD | First ImpressionsHe was very helpful and I liked his good customer service ty
anita MONTEJO | First ImpressionsUnit was not ready on the day it was supposed to be in my contract requested online(Friday). I was told there would be a unit indoors available the next day as there were no outdoor pull up units that were or would be ready (this is what I ordered. They told me to return the next day , Saturday. On Saturday, they told me I had an outdoor unit ready. Then they charged me for the first months rent despite me reserving under a free first month promotion, had to have that reversed. Then they gave me an ID card to swipe in/out of the security for the unit. I tried to use the card, did not work, walked back inside and told them, they said it was just a delay in the system to so re try it in a couple mins. I then retried it, still didn't work. I went back in and found a different employee and told them I was not sure the one helping game was doing things correctly, and they immediately told me that the ID cards hadn't been working on my unit for some time so I would need an access code. Access code finally worked. As a last disappointment, when I unlocked my storage unit, the tag on it said it had been cleaned/inspected over 2 weeks ago (which means it was likely available the first day when I had driven to check in). This location is very poorly organized and cost me an extra day of time along with 15 dollars in gas to drive my one way rental back to them a second day due to their poor organization. I will not be using this system again after I check out in August to move across the country.
ADAM HINZEY | First ImpressionsI forget her name but the lady that took care of us is a riot. Shes funny,polite,friendly and I bet she is fun to work with. She multi task very well. She showed us our RV parking spot and was very informative. She has some of the best customer service skills I've ever seen. 5 stars
Allen Leffler | First ImpressionsWe had a little difficulty getting into the double doors. We told Tonya and she fixed the code for us. She was extremely helpful with other questions we had.
RandyCarol Morse | Online Move InVery good service
Alexis Delacruz | First ImpressionsEverything was great except for my check out. The unit was in my name, but my husband verbally told someone we were checking out. I called when he got home and was told I had to go in to the site for a walk through. I drove over to the facility and when I got there, I checked my email while in line waiting my turn. It seems my account had been closed without any signature from me.
LOIS HOVER | Overall ExperiencePainless to rent a unit. Safe clean storage for the two months I needed it. Kind and helpful staff!
Ryan Brubaker | Overall ExperienceThe only issue I had with Uhaul was that when I first got my storage unit I made staff aware that I was only going to need storage for two months and that a week ago I broke my sacrum and cocoxy and requested a closer storage unit because walking was very difficult and extremely painful and the woman who assigned my storage unit put me clear in the back of the building.
Jami Moore | Overall ExperienceI would recommend now because of the manager who is employeed there now she take in account of bugs and rodents but 3 yrs ago she was not here so I cleaned my storage after having 3 years it was full of rodent genes and urine all on my belongings I threw away quit a bit of stuff that someone less fortunate could have used and damaged things I had to keep
Latonia Gover | Overall ExperienceAt one point I had two spaces rented and there wasn’t a discount available. Also prices went up quite a bit. Some of the staff were consistently dismissive carrying on conversations with other employees or completely stop helping me to go help out other customers.
IVOR DONIS | Overall ExperienceThe staff member at the desk was very helpful i should have asked for his name but did not he was very courteous and helpful throughout the entire process
Thomas Standish | First ImpressionsI have used other storage facilities before. The employees and the access to my storage unit was above and beyond any other facility I have used in the past.
Mark Cohen | Overall ExperienceI’m happy for the reception
ALPHA DIALLO | First ImpressionsManager and staff were always in a good mood and very helpful. I would definitely recommend to whomever needs a truck or a storage unit. Thank you, Santa claus.
SAMUEL TOPPINS | Overall ExperienceWant to rent moving truck for Sunday
Bilal Mulk | Overall ExperienceKendra is awesome.
Brandy Fonzi | Overall ExperienceAll the staff was so helpful!, And polite will recommend.
TONYA MOORE | First ImpressionsAll of your people were top of the line. Friendly and very very helpful. They went above and beyond all of my expectations. I thank them so much for making my move so so much easier. If I ever move again, I will use your services again. I tell everyone I know how great it was.
SAMUEL McCAULEY | First ImpressionsTyra was incredibly helpful. She explained everything clearly. She was also really understanding whom we accidentally knocked a fire extinguisher off the wall and set of the alarm. I would recommend this facility.
ROCHELLE GERMANY | First ImpressionsVery convenient. Too many abandoned vehicles.
GERALD CALIVER | Overall ExperienceNina Craddolph and David Schumacher were extremely helpful and if we need to store any equipment again in the region, will utilize the the Uhaul Storage and Trailer/Truck rental at 775 Georgesville Rd Columbus, OH 43228 (614) 678-7713 over any other storage site within the Columbus, OH region. Service was above and beyond expectations, these are good people.
Brandon Iglesias | Overall ExperienceAwesome
tom robbins | Overall ExperienceMake sure main gate stays down for vehicle and other motor vehicles. Other than that well storage facility.
Kelli Richardson | Overall ExperienceGreat service
LENDARIO GOWDY | Overall ExperienceFalse advertisement, seen one price and charged another price higher. Manager avoided contact to resolve issue
April AdamsCage | First ImpressionsWell I will be Filing a lawsuit because your Manager for that store on Georgesville Road called and the way she talked to my husband was uncalled for and then they say I’m not allowed on the premises I’ve never been on the premises to get escorted off by the police or anything so she’s made a false police report against me and I will be filing a lawsuit and I’m getting 4 and 6 and 10 involved in it to And I want to know where I done anything to her to be escorted off that promises because nothings ever been done to anybody on there not even been there to do anything And I’m falling I’ll sit on the bed on the behalf of my belongings that you guys sold because I was never fair warning that it was being sold until the day of or two days before and she told me that we could come in the next Thursday and pay it and she wouldn’t had an option or stuff off anyways it’s OK cause I’m fine if I want these lawsuits guarantee that and she only got 10.00 for my thing but I told that I would give her a lot more then 10.00
David Spence | Overall ExperienceThe only problem was my spot was given away by corporate but Kendra got me another spot within days. Kendra was very professional and very apologetic my spot got rented out.
Linda Dent | First ImpressionsWe were told we have an 10 x 15 x 10 storage unit. We were happy with this. However, when we came to get the unit we were told we could not have this unit. There was an over reserved for our unit. There two other people reserved for the unit we told we would have. We were given a smaller unit. Everything did not fit. We had to take things home in our car. It took two trips. It was disappointing.
Angela Friend | First ImpressionsUpon move out my belongings were full of Mouse Feces!!! Couch, recliner, boxes pretty much everything!!
GRANT COOLEY | Overall ExperienceExcelente service. Very excellent staff, he helped me with everything I needed gave me options. Took his time with me and showed me my storage and how to access it. Great customer service
Arleny Brown | First ImpressionsVery pleased with overall experience
Carla Gersper | First ImpressionsFast, accurate and friendly service
Maesha Hubbard | Overall ExperienceStaff shortage vague personalities no customer service experience no customer service friendliness 45 minutes to take my order
Beverlyn Staples | Overall ExperienceOverall, everything went well with helpful staff, and the facility is very clean, well lit, and secure. My only issue was that when making the reservation over the phone I specifically asked if this location was accessible 24-hours and was told yes. The fact that it is not unless you pay extra is extremely misleading. We will try to work with the scheduled hours and evaluate how it works for us.
Justin De Witt | First ImpressionsThere was mouse poop/pee all over my storage unit and belongings. Also water damage to my photos (even though I had no liquid in any one my boxes)
Cierra Casto | Overall ExperienceA A A x
James Evans | Overall ExperienceKendra was excellent and we sincerely appreciate all of her help!
Robert Russell | Overall ExperienceOne of the two storage units we put our furniture in somehow contracted bedbugs, we unpacked the storage unit that did not contain the bedbugs and brought that back to our home, but we left the storage unit that was full of bedbugs full and tried to talk to the U-Haul employee at this facility and she was so rude to my husband, my friend and I. She lied and said that there is no way a bedbug could move from someone else’s storage unit to us but I know that is false because there are wide spots in the back of every storage unit where you can clearly see someone else’s things. Bedbugs can crawl through anything. It’s absolutely disgusting that we got bedbugs from this facility, and their behavior was even more disgusting. They told us we had until the end of the day to get our things out and they were not going to treat any of the units for the bedbugs. We were yelled at by the uhaul employee that works at the Georgesville uhaul facility by the name of Kendra. Rude but is really an understatement as to how Kendra‘s attitude was. She walked away from my husband and my friend while they were speaking to her. We were also promised free storage for the first month because we also booked one of the 26 foot long U-Haul trucks and it came with it, the Georgesville uhaul facility tried to charge us for that first month after I had visible proof of the free month via the uhaul application. I have spent thousands of dollars in past moves and storage units but we will never ever use uhaul again for any of my moving or storage needs after this experience and neither will our friends and family. TERRIBLE!
Tyler Gilbraith | Overall ExperienceNone
romona HINTON | Overall ExperienceI did see a cockroach crawl from under the storage unit next to me. I hope that’s just an issue with the persons stuff and not the whole building.
Megan Neavill | Online Move InKendra has a bad attitude uses her emotions when she's making decisions and was very quickly caught and lies between her and the GM and customer service overall and absolutely awful experience I will never be back
austin dupler | Overall ExperienceCorie the manager was great men Thank u
AHMED HASSAN | Overall ExperienceEverything has been excellent! !
NORMAN ROBINSON | First ImpressionsFast friendly service
Natalie Call | First ImpressionsTo get customer service on phone was too long of a wait..some customer care didn't know how to handle a situation I had with citations..
DARWIN DE PENA | Overall ExperienceIm sorry i suck at remembering names but the older africa american lady was very assistful friendly and comical about every situation. Thanks for everything while we transition from florida to ohio
James Ward | Overall ExperienceWe left U-Haul to go to a facility that has is fully enclosed space to store our RV.
Anthony DiSante | Overall ExperienceWhen I arrived to get my unit that was supposed to be available, they claimed they had no unit for me. I have paid and signed a contract online and when I arrived with my car full of my items to put in my unit they said they had no unit for me. Then I just called the office to find out when my unit never showed up and the manager said I’m not sure when the gentlemen said that to you but you’re unit is here! TERRIBLE BUSINESS
Kaitlyn Jones | Online Move InThe facility was clean, dry, and secure. And the manager is a beautiful man with impeccable facial hair.
Joseph Ingrassia | Overall ExperienceKendra and staff were amazing!!
Ronald Weaver | Overall ExperienceKendra, Tyra, and Lucas were very helpful and professional.
Robert Russell | First ImpressionsThe only thing that ever had me concerned was right before I moved out other than that I had no complaints great storage place all my stuff was secure.
Nathan Hay | Overall ExperienceThe doors that were next to my unit were broken but didn’t tell me or have signs by it. Waiting in line for to long for them to tell me they were not working and I’d have to walk all the way to the back. I then had to park on the other side and walk all the way to the back on the building to find the unit I had was already taken so I had to wait in line a second time. The line took 30 min again. I did get moved but after 2 hours of being there with no direction. Wouldn’t recommend this place to anyone
CHARLES MOORE | Online Move InStorage was a good experience however I do not recommend renting trucks from uhaul. I know I won't make the mistake again. Customer service is awful. They changed my drop off location which was not convenient and trying to talk to a live representative took well over an hour.
LISA GILLES PETRUNA | First ImpressionsFriendly staff. Very reasonable price for my rv storage area
william sharron | Overall ExperienceThere were mice hanging out in my storage unit. They were taking up space in my couches. Besides that everything was good
Joppa Person | Overall ExperienceGreat place to store stuff until needed.
joyce lambert | Overall ExperienceStorage facility full of mice ate through rugs and has feces everywhere
James Harris | Overall ExperienceKendra was amazing!!!! We had a horrible experience in Tennessee picking up our truck. Three locations and 5 and 1/2 hours later in a different state is where we finally got a truck. We had the truck reserved months ago! We were done with U-Haul until we met Kendra and she took care of all of our storage needs even though that had been messed up as well. Like any great leader she gave her staff the credit. I can't say enough good things about Kendra! Thank you, Ron Weaver
Ronald Weaver | First ImpressionsKendra was awesome
Zachary McCarty | First ImpressionsI had rodent feces throughout my storage unit at the time of moving out
Tneshela Jones | Overall ExperienceKendra is sick a great addition to this facility. She was helpful and understanding.
Linda A Riley | Overall ExperienceEveryone here is great and work hard to make sure everything goes smoothly. The staff at Georgesville Road U-haul is the best!
SUSANCHRISTINE MARCZIKA | Online Move InMy boyfriend and I previously rented a unit and a truck back in September and had an amazing experience and so much help and answers to all of our questions and concerns. We downsized homes and needed to rent another unit. Once again above and beyond amazing experience.
Alexi Moreland | Online Move InDave, Kendra and Cathy went more than out of their way to help my wife and myself. Excellent customer service!!!
MARK WOODWORTH | First ImpressionsBad customer service
chiron whitlow | First ImpressionsHad indoor storage for a vehicle, paid more for a larger area but when I got inside the parking location assigned to me was a typical parking spot for a car which isn’t what I paid for. Not only that there was a car already parked in that location. Will try to contact uhaul whenever I’m free to discuss the situation.
Jim Song | First ImpressionsThe manager, Kendra went above and beyond to help us secure our storage units. The sizes we needed were not available at first but she helped us reserve several smaller units. She said she would call us if the larger sizes became available and she did. We were very stressed about finding storage and Kendra did everything she could to relieve that stress. She was kind, thoughtful, and incredibly helpful! We will definitely recommend this storage facility to everyone. Thanks a million Kendra!!
Amie Neeley | First ImpressionsI have used U Haul for the last 4 years to store my camper for the winter months. I like the location because I am nearby and it is convenient for me Easy access coming and going also. Will return. Thanks Jay.
Jay Tallman | Overall ExperienceNeed to get rid of mice.
charles mendoza | Overall ExperienceIt started bad due to all of uhaul computers being down .. Bit the staff was very helpful once we got the ball rolling. The staff here at georgesville rd. Is EXCELLENT !!!
Denise Price | First ImpressionsVery nice and clean love my storage upgrade just the right amount of space.
Sharon Huett | First ImpressionsMy only problem was a few months ago. I walked in to the building of my unit and the smell of mice was overwhelming. I don't know if somone was storing food or what but then when i opened my unit there were mouse feces all over the floor.For a short time it was truly disgusting but then it was resolved pretty quickly. I like how helpful and knowledgeable the employees are. I loved the accessibility. Very impressive that I could back the van into the building so if it's raining nothing gets wet. Thanks Uhaul.
Karen Montgomery | Overall ExperienceAll experiences was great. the only bad comment ws that many trips we took to fill up our 2 storage units , was the lack of carts available . most time there was none or there were the ones that were mostly for like lumber, sectioned off and narrow spaces. , the flat carts were best esp for a lot of boxes, but we managed to find some most of the time, but had to wait. that was really only badd experience
Paul Sartori | Overall ExperienceDave was extremely helpful and understanding.Thank yoy so much
ROBYN NORMAN | Overall ExperienceNo problems with the truck. The part of the facility I could see is not dirty, but I couldn't help wondering what was being stored in the other units.
Larry Smiley | Overall ExperienceFound Rat poop inside my unit as we were moving out stuff out wholes were In our couch , rips very horrible.
Brittany Oliver | Overall ExperienceThe employees are great and helpful but the storage units are unfortunately over ran by mice. We had a box spring, mattress, and a nice, new couch get destroyed by mice feces and they tore the stuffing out of our couch for bedding. Not what I wanted to see on moving day to our brand new home. Our laundry room is now full of mouse poop and I'm praying that no mice came home with us in our brand new home. Hoping that Uhaul will reach out to me with a solution of some sort. Very friendly people, poorly maintained storage units.
merranda kimbleton | Overall ExperienceThank you! Very Great service!
Fabianna Charpentier | Overall ExperienceI've been a uhaul truck rental customer for years. Never had a bad experience at this facility
LARRY MCLAUGHLIN | First ImpressionsThank you for the help...
John Doughty | First ImpressionsEveryone was very very helpful!.
Victor Vanbeysterveldt | Online Move InI have rented an RV storage spot at this locations multiple times over the past three years. The staff are very helpful and accommodating. I highly recommend them for you RV storage needs. I only wish they would add more spaces.
jeff sammons | Overall ExperienceThe staff at Georgesville road have always gone above and beyond my expectations. I can't give them more than five stars or I would.
jeff sammons | First ImpressionsCorry & his team were great. Good service. Great experience.
william pittser | Overall ExperienceI appreciate all the help!
John Hunley | First ImpressionsExelente servicio. Lo mejor que he visto en el area de Columbus
Joaquin Hernandez | First ImpressionsThe access swiping locations to exit got confusing at times for which doors but the service and facility is great
Ryan Wall | Overall ExperienceLady was professional, prompt, and friendly. Both ladies there were very friendly.
william sharron | First ImpressionsVery helpful staff. We had 2 units rented in different parts of the building. They put us in one location instead and reminded us of the free month rent for the truck that we had rented.
Craig McMillen | First ImpressionsAccidentally got locked out of the storage didnt check it was available until 10pm. Tried calling the General manager but no answer. But over all i would definitely come back and recommend.
Marian Baires Escobar | Overall ExperienceOut of everyone Tia was so helpful, friendly had went above and beyond customer service skills. She was very pleasant and did a great job at following up.
Arthur Weaver | Overall Experiencewe found bugs, mouse droppings and live mice in our unit. all we stored in our unit was decorations and family heirlooms.
Andrew Hazelton | Overall ExperienceOther than this location being further from my home in Dublin, I am so far super glad I ended up selecting a storage unit at Georgesville. The staff was super friendly, the office and grounds are huge, but look well cleaned and maintained.
Carly Goodman | First ImpressionsDavid made easy for us to get sep up in the storage facility.
Marlen Guzman | First Impressionswas my storage for 17 years 2 locatioms reynoldsburgh and georgesville
jose HERRERA | Overall ExperienceAll the staff members at this location were extremely polite and knowledgeable to me and I only want to go to this location for my storage and rental unit needs.
Tyrone Jackson | First ImpressionsI didn't rent a unit. The unit they gave me was the bait unit so they couldn't find another one unless it was climate control and it cost 10 more dollars so I went somewhere else and rented one.
Shirley Hensley | Overall ExperienceMy only problem was when we opened the storage unit (and mind you this is the FIRST TIME EVER I have rented from anyone) there was a DEAD MOUSE laying on the ground! I had to go get someone to clean it up however now I am a little leery about leaving my stuff afraid mice are going to end up in the boxes. I was told they "just started" having problems that's why there were traps. I think they need to be VIGILANT on keeping them out.
MICHAEL LITTLE | First ImpressionsI love my storage unit...just the right size!
Crystal Brantley | First ImpressionsThe staff at the Georgesville Rd location are SUPERB! David S, Tia, Tyra, and Corey are always pleasant any time that I walk in. They help the customers resolve truck rental and storage needs. My storage unit is just the right size I need to store belongings. Please keep up the great work!
Crystal Brantley | Overall ExperienceMice were a problem. Shortly after storing there, I went back to get something out of storage and found bits of foam on the floor under our couch. Somehow the bait box was on top of some of my stored items and the bait displaced. I rearranged the couch and reset the bait and box but still had more foam bits and found mouse poop in a couple areas when moving out. HOWEVER, the staff are very friendly and helpful. This goes for the store itself and the after hours customer service folks. I can’t really blame the staff since they can only control so much of what and how other customers store their things. It‘s just frustrating that storage facilities do not provide guarantees unless you buy the insurance from them. Lastly, the UHAUL website to check out of the units was not working (kept telling me to select a unit, which I’d already done). I tried safari and chrome. I went home and tried on my computer.... same result. Eventually called customer service who said to call the store which I did the next day. As usual the folks at the store were very friendly and helpful and had me checked out of both units within minutes. Hate to give only 3 out of 5 when the staff was so great. But the mouse problem is a huge factor and what carries the most weight in my review.
KENNY CLAYTON | Overall ExperienceCannot thank enough Corey& Ubox driver Jessie for their cooperation & help. Amazing job guys. Keep up the great work! Thank you so much!!
mamta shah | Overall ExperienceThere were rats and mice that destroyed all of my property. Management was helpful to guide me to insurance company, but my property was destroyed by the mice that were in the facility. Staff were chasing mice down the hallway and there is evidently a rodent issue. Would not recommend.
Amanya Paige | Overall ExperienceHelpfull staff
Abdi Hakim | First ImpressionsCorie was very helpful.
rachel smith | First ImpressionsThere are mice in the building and got into my personal items and damaged them. It was a shock to me because I Paid more for an indoor storage to protect it better from all elements, including rodent infestation.
REBECCA EDGE | Overall ExperienceThank You
Anita Carter | Overall ExperienceMice got into my unit and chewed an antique tapestry. I am sure it cold hundreds of dollars to repair this. The until next door ( 2360) was open on the day were vacating and it if full of trash and dirty clothes, I am not sure but it almost appears as if he is living in there.
Robert Humphrey | Overall ExperienceStored our camper for several months and never had a problem.
Todd Harper | Overall ExperienceEveryone was very nice and helpful. My Uhaul truck did have a blowout from worn tires on the rear, but it was fixed within a few hours and I was on my way. Everyone here has been amazing and I would not hesitate to come back if I ever need them at this location.
Bryan Thomas | Overall ExperienceCould use a little extra help in the office
sandra fidler | Overall ExperienceEven the people work there are friendly and nice
Omar Gudaal | First ImpressionsHad reserved a covered RV parking spot for over winter storage (from Alaska on a long trip) back in August of 2019. When I got to Columbus in October to check in, I was told that the space was not available. I had a discussion with the manager who made it right, even though it was a bigger space than necessary.
Chris Wooley | Overall ExperienceThere was broken glass in the V 103 spot when I pulled the trailer in to park for the winter months last year. I cleaned up glass with a broom and bucket I brought from my home. I have rented a space for the winter months for the past 3 years and it is great. I am rating you with a 4 star rating instead of an 5 star rating because of the glass. I will be returning next year to rent a spot for winter months. Thanks Jay .
Jay Tallman | Overall ExperienceI worked with Tia Wilson on renting a covered outdoor space for my motor home over the winter, she was outstanding at her job. she replied to my emails regarding closing out my account and did a great job getting me on my way. Plan to return and store next winter.
Gregory Headington | Overall ExperienceMy unit had mouse poop and pee everywhere. It got all over my things. I needed storage until December however due to this issue I moved out early and got rid of a lot of my things. I will not recommend or store with you again. If asked about your facility I will tell everyone about the mice
Kelli Puckett | Overall Experiencecould not be better
Dan Fryer | Overall ExperienceWonderful Staff! Would definitely use the storage facility in the future and recommend to family and friends. Thank you for such great service!
Sheilah Parks | Overall ExperienceGreat staff! Great storage space for my needs
Crystal Brantley | First ImpressionsGreat safe managed storage for my RV
Kenneth Hyder | Overall ExperienceStaff was great, in general very clean but when removing belongs I found rat poop all in my unit and belongings never lived with mice nor had them and when I told the Clark there were mice poop all through my unit there was no apologies or any kind of reaction
samantha hustead | Overall ExperienceTia was very helpful throughout the process.
Tim Shanks | First ImpressionsThey explained everything to me and was very courteous
Patricia rutherford | First ImpressionsClean and Spacious! My storage unit is straight from the entrance..no turns, etc. to bring my personal belongings. Thank you!
Crystal Brantley | First ImpressionsAll th guys were very cool
Guelou Trion | First ImpressionsI was driven around and showed my space. The rates are great. Love the remote gates not having to remember a code to get in.
Jason Antis | First ImpressionsCovered outside parking area has many junk, trash filled, flat tire vehicles in it. A few time I had to be moved to another spot due to someone else taking my spot. My trailer was damaged by someone
Richard Jones | Overall ExperienceSome of the staff are rude. The bathrooms were dirty and smelly.
MARY ANN TANNER-ROBINSON | Overall ExperienceThank you for making my first RV storage a pleasant and safe experience!
Lisa Birt | Overall ExperienceThe representation of your company was nothing less than kind . knowledgable. And very professional. I probably took to much time for kinda venting about my situation . but none the less just wonderf
Robert Shepherd | First ImpressionsSomeone needs to pressure wash the concrete in the covered storage. There’s mud on it when it rains
Steven Nourse | Overall ExperienceManager was very helpful.
Tina Gray | First ImpressionsCorie, provided excellent service getting our our reservation for a storage unit completed quick and easy so we could get our items moved in quickly. Second time we have used this location.
Javlin Finnell | First ImpressionsExcellent staff and everyone was friendly and helpful i was in proceess of relocating here and buying my house. It turned out that the location i picked was really clkse to the house!
leslie Wright | Overall ExperienceFriendly and knowledgeable
sylvia moritz | Overall ExperienceI was in and out. Great service and very friendly.
Demetress Bradley | First ImpressionsRude management
Alex Kadenyi | Overall ExperienceGreat staff and facilities, would recommend
Kevin Weller | Overall ExperienceThe service was great. I will be a repeat customer and will highly recommend Georgesville Road U-Haul to other people. Thank you, Bob
ROBERT BATES | Overall ExperienceMice
Kevin Gallagher | Overall Experiencethe personal excelent
jose HERRERA | First ImpressionsThe associate that assisted me was courteous, friendly, and knowledgeable. She made the process fast and easy.
Maggy Carter | First ImpressionsThis is the first time at this location and the service was great, quick and very professional. The storage area was clean and very secure. Keep up the great work and thank you very much.
ROBERT BATES | First ImpressionsWonderful unit, and working on downsizing, I now have enough room at my extra garage at home to accommodate "my stuff". I love the dry unit, no moisture issues of any kind, the alarm system a plus.
Dale Strunk | Overall ExperienceHad an RV stored at the location for a few years, never had any of them broken into. Very secure. Thanks
STEPHEN CLICK | Overall ExperienceHelped my reservation process over the phone.
jeff sammons | First ImpressionsVery Very nice and happy and friendly
Scott Lucas | First ImpressionsQuick and easy check-in. Very nice and helpful staff.
LeTisha Wilkerson | First ImpressionsWe had excellent service from the staff.
Linda morefield | Overall Experiencethe manager have exceptional service
JOSE HERRERA | Overall ExperienceI excellent service.
JOHN ALBERT | Overall ExperienceVery nice place
richard ross | Overall ExperiencePriced a little too high for the product. I would have stayed if priced better.
Adam Wanstrath | Overall ExperienceCorie did a great job helping me figure out my billing. And was very helpful explaining everything to me.
DANIELLE STEVENS | Overall ExperienceMy experience would not have been so good without Corey. He is hands down the best person I’ve worked with at uhaul past and present, this guy does his job well and deserves a promotion.
Adam Jones | Overall ExperienceI.like Uhaul & storage which it is amazing. I don't worry moving now to go to Uhaul!
tong ye | Overall ExperienceStaff was thorough and very helpful. She went over the contract, options and all costs involved. She even physically walked me through accessing the building and my unit.
James Sullivan | First ImpressionsEveryone was very friendly during the setup process and the unit is quite spacious. 24-hour access didn't seem to work the same day as setting the reservation, though that may just need time to update
Alexander Merry | First ImpressionsThank You
Anita Carter | First Impressionsgood service
Micheal Hines | Overall ExperienceVery clean.
Thomas Conner | First ImpressionsMy rating is based on the payment process for the website and the lack of follow up regarding payment portal. The facility was great but be careful when using the U-Haul portal to make payments.
Matthew Trombly | Overall ExperienceVery friendly and helpful would highly recommend
Christopher Davis | First ImpressionsClean facility, helpful staff.
Chrissy Edwards | First ImpressionsThe securing of the storage unit went well and was very informative. However, when we attempted to check out we were met with zero help. My fiancé was turned away instead of properly ending my rental.
Angela Evans | Overall ExperienceThe attendants were super. The problem is the scheduling office is deceitful. Useful information upfront denied. When I get to the counter I have additional expenses and no free month storage.
MARY WARREN | First ImpressionsQuality service Easy check in
Ronald Winland | First ImpressionsOur experience storing our Fifth-Wheel was excellent. If there were 220v power connections available, we would have gladly paid more. 110v connection wasn't enough for our batteries to stay charged.
EDWARD SHEPHERD | Overall ExperienceTried to discuss the cost of the storage unit with the manager, despite one price and signage, he insisted that this was a mistake and charged us more. We did not receive friendly, prof. service.
REBECCA SCOTT | Overall ExperienceMy check in was professional and respectful. The girl made sure I was informed and took me on a tour of my unit pointing out the necessary points of interest. I was pleased with the whole process.
IRENE QUINCY | First Impressionsabove average rating.
John Kirk | First ImpressionsMr Corey Lane and ( Tia) provided excellent customer service. I highly recommend this U-haul facility. It was nice to have positive human interaction that wasn't automated! Great job and thank you.
tonya mathers | Overall ExperienceEveryone was very friendly and efficient. They were wonderful with customer service and providing thorough assistance. Great crew on Georgesville Rd!!
Amy Temple | First ImpressionsFast and accurate
Gary Honeycutt | First ImpressionsMy unit had mice droppings and looked like roaches.
CYRENA BENNETT | Overall ExperienceMy husband and I had outstanding customer service.
Linda morefield | First ImpressionsFrom start to finish with bumps from me in the middle, Corey, Tia, Greg, Dave, to name a few were Awesome. Due to my need to move in a short period of time; they were Great
Laura Wood | Overall ExperienceExtremely helpful, pleasant, accommodating staff.
Anne Murray | Overall ExperiencePoor treatment by female staff who contacted me by phone on 4/23/19 lowered the rating from five stars to three and will likely result in my not choosing your company the next time a need arises.
Craig Neavill | Overall ExperienceSuper Easy to rent when you return a Uhaul truck when moving and the first month was free. Definitely would recommend
Tyler Kirsch | Overall ExperienceI always felt safe and confident that my things were safe as well. I liked the garage loading area, the carts and the climate controlled units. The grounds were always clean and free of rubbish.
LAURA MOEHRMAN | Overall ExperienceGreat location easy in and out. Knowledgeable staff very friendly and willing to go the Extra mile.
Laura Wood | Overall ExperienceVery nice and considerate. They went above and beyond up o help
Laura Wood | First ImpressionsEveryone was more then accommodating. I am very pleased.
Jeffrey day | First ImpressionsWorst customer experience ever I was one day late in checking out Uhaul took my $118.20 payment made on 3/29 that paid my acct until 5/14 and refused to refund. Will not use uhaul again and not recom
LEAH GRIMM | Overall ExperienceI had my UHUAL climate controlled storage for a few years. Throughout my whole time with them, not only was the staff excellent and friendly; I had no bug issues or rodent issues. Highly worth it.
Andria Mckinniss | Overall ExperienceChecked in Sunday afternoon, had most of my stuff in, but came back around 7 and was lock out. I didn't realize had to check out. Is a good system and David helped me Monday morning.Great Job 5 stars.
Nicholas Marcum | First ImpressionsThey were always VERY VERY kind, considerate, and VERY VERY professional. I STRONGLY RECOMMEND THIS FACILITY TO ANYONE AND EVERYONE THAT MAY BE INTERESTED IN PUTTING ANYTHING INTO STORAGE.
ROBERT VALENTINE | Overall ExperienceGreat service and attention to what I needed.
sandy bratka | First ImpressionsGreat experience with Dustin & Angie! They were on time, easy to work with and friendly.
Pam German | Overall ExperienceEverybody I dealt with was very nice and helpful. Love the free month of rent. The dollies provided were a great help.
Keith McCracken | Overall ExperienceStoring a motorhome and the place is covered and has light and electric power to keep the battrries charged. 24 hour access and an array of security cameras.
jeff sammons | First ImpressionsHad nothing to complain about for the 4years our belongings were kept there so it was a great experience
APRIL ADAMS-CAGE | Overall ExperienceTia done a outstanding job. Showing me all the variables sites that were available. Thank you young lady!
Jim Jewett | First ImpressionsCory helped me, the day before i came in and another man helped me. 100% satisfied. clean and easy. Thank U all AT U-HAUL.
Mark vargo SR | First ImpressionsThis was a grateful experience , all I my concerns was address . Keep up the great work U-Haul. Jerome Harper Sr.
jerome harper | First ImpressionsHuge site, largest I’ve been to. But, it was also the lease staffed. In the two times we went in there there was only one person inside a line of maybe ten people waiting. Needs better staffing.
Korey Kirschner | First ImpressionsGreat service
margaret solano | Overall ExperienceGreat people and great attitudes. Always helpful. I'll use them again.
JOHN ROBERTS | Overall ExperienceUnit was inside a climate controlled building, very secure and very nice for the price.
aisha crawford | Overall ExperienceAs always excellent friendly service. Very helpful.
Keith McCracken | First ImpressionsAlways helpful, thanks!
Dennis Dahill | Overall ExperienceCorie Lane had helped me setup my unit. He was very professional, knowledgeable, and kind just an all around swell individual. The facility is clean and very secure. My experience was great thanks.
Phillip Merritt | First ImpressionsWe did not visit the facility. We had 2 UBoxes delivered. We filled one and they came back to pick them both up. This could not have been any easier. They were friendly, helpful, prompt and perfect!
Pam German | Overall ExperienceAll the people at the front desk were a great help. Wonderful customer experience !!
william pittser | First ImpressionsExcellent
ADAM KUNKLER | Overall ExperienceGreat service!
tong ye | First ImpressionsGreat staff, made it all simple and easy.
Kenneth Hyder | First ImpressionsWell maintained facility with good access.
jeff sammons | Overall ExperienceI had a great experience with this uhaul services. I have no complaints at this time.
Teneacha McGrady | Overall ExperienceI went to the Georgesville location early due to the fact I had no place to put my extra car since I moved. I want to say it was an excellent experience, your customer representative Corey is the best
Christopher Hartig | First ImpressionsUncaring, unwilling to help or work things out, rude, stay away from this place.
Bryan Wisniewski | Overall ExperiencePersonnel was very helpful
Don Griffith | First ImpressionsDavid, the general manager was very accommodating and friendly. Thank you for allowing us to use your dock for our incoming container!
ROLAND BUCK | First ImpressionsStorage space has electrical outlet that did not work at all. electric should be provided twelve out of twenty four hours.
Corrick Wong | Overall ExperienceMove in was easy and the manager took very good care of me. When I had a problem, it was addressed quickly. Move out was also extremely easy. It was a great all around experience.
Kimberly Willis | Overall ExperienceA gentleman with a nametag labeled "owner" helped us initially, and we were very satisfied with his customer service. He passed us on to a female however, to finish who was slow, and poorly trained.
Tyler Kirsch | Reservationprofessional service from the gentleman that serve me.
johnnie berry | ReservationGreat place to store my stuff
Beverly Worden | Overall ExperienceA great place to store your stuff
Tikoyo Jackson | Overall ExperienceThere was no pro-rate refund when we moved out.
Theresa Page | Overall ExperienceThe staff was knowledgeable and fast. They explained how the system works and walked you through the process.
Gerald Fralick | ReservationI absolutely loved it and if I needed to return they would definitely be my first choice
Collisha Taylor | Overall ExperienceCustomer Service over the phone was awful. Staff on site excellent, but endless issues paying rental that ALWAYS cost me $!
gayle miller | Overall ExperienceThis was very an outstanding storage space for the RV.
JAMES JEWETT | Overall ExperienceIt would definitely serve your purpose better if it were a 24 hour access!!
theresa rudell | Overall ExperienceGood Customerservice
Noor Mahamud | Overall ExperienceIt was busy and the wait was 30 minutes, but other than the wait, we were served excellently.
Diana Rogers | Overall ExperienceGreat facility - convenient and clean. The people were very professional.
James Howell | Overall ExperienceDavid Schumacher customer service was extraordinary
ali said | Overall ExperienceMade reservation online, however was unable to edit or cancel online. I talked to web chat and spent 2 hours on the phone with corporate and they couldn't do it either. FIX YOUR WEB INTEGRATION!!!!
Dan Bonachea | ReservationMade reservation online, however was unable to edit or cancel online. I talked to web chat and spent 2 hours on the phone with corporate and they couldn't do it either. FIX YOUR WEB INTEGRATION!!!!
DAN BONACHEA | ReservationThe office people just seem a bit uptight, place is always busy, maybe short staffed & or overwhelmed. Maintained got a no cause of the alarm always going off every time I opened my unit.
david johnson | Overall ExperienceThis place was amazing when ever I needed any help there was someone to answer my questions. Great facility and good hours to retrieve storage. Very affordable and well maintained.
John Hill | Overall ExperienceGreat covered storage for my motorhome. Just sold it so I don’t need storage any longer. Staff was courteous. Hours were adequate.
robert mcdonald | Overall ExperienceThey allowed me to get my storage container within a short time of it arriving. I appreciated that a lot!
Angela Locke | Overall ExperienceI had an excellent experience using your climate controlled storage facility. The staff was very helpful and knowledgeable.
LANJA SANDERS | Overall ExperienceA lock-out lock was put on my outside storage after being there for only 2wks. I still had over a month left Luckily someone was there to take it off.The alarm card stopped working. Moved out.
shelia ashley | Overall ExperienceThis was my second cross country relocation & this UHaul facility was EXCELLENT!!!
THOMAS ADAMESCU | Overall ExperienceI would recommend Uhaul storage to anyone. My only complaint was they kept trying to bill me a month after I moved by stuff out.
Schena Grant | Overall ExperienceStaff was incredibly friendly and professional. Only storage place I'll do business at.
Steven C Albery | Overall Experiencefriendly service.
Unhnee Kim | Overall ExperienceAfter moving out kept getting emails about past due amounts and the actions that you were going to take and contacting my old address. I called and spoke with different people multiple but contin
MATTHEW LYNN | Overall ExperienceNo problems at all
Deborah Jenkins | Overall ExperienceMy storage area was a work in progress thus it was dusty leaving my property covered in dust. For the price I paid, I was not expecting this situation. I will shop around next time.
Jay Yang | Overall ExperienceThank you for storage of my camper at your facility. Very nice place.
Jay Tallman | Overall Experience