Customer Reviews for U-Haul Moving & Storage at Garvey Ave

1,999 reviews

10704-28 Garvey Av   El Monte, CA 91733
(E of Santa Anita)

(626) 448-6148

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(626) 448-6148

10704-28 Garvey Av
El Monte, CA 91733
(E of Santa Anita)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

DAVID LEE 
Rating:
5.0

Customer did not leave a comment.

Efrain Castro 
Rating:
5.0

Customer did not leave a comment.

Bianca Lee 
Rating:
2.0

The car I rented this time was terrible. The driving was very rough and it was very hard to drive.

CHEE TAM 
Rating:
5.0

Customer did not leave a comment.

ZHONGQING SUN 
Rating:
5.0

Customer did not leave a comment.

Ricardo Rodriguez 
Rating:
5.0

Customer did not leave a comment.

ZHONGQING SUN 
Rating:
5.0

Customer did not leave a comment.

Allen Arias 
Rating:
3.0

The cab was clean, yet when I arrived at my destination after picking up the truck and opening the box the dolly was laying in the back not attached, 0 moving pads (mom let me use her blankets) also, dirty….. 2 plastic cups, and a dirty paper towel. Aside from the condition of the box, the gentleman working the counter was great friendly and helpful when picking up.

Sarah Lether 
Rating:
5.0

Employee very helpful and explained very good the contract

Marisa Besa 
Rating:
5.0

Customer did not leave a comment.

Yingxian Chen 
Rating:
5.0

Customer did not leave a comment.

daniel saldivar 
Rating:
5.0

Customer did not leave a comment.

ENRIQUE VALDIVIA 
Rating:
5.0

Just want to give a shout out to Justin, his attention to detail was great, he was extremely knowledgeable of your services.

Robert Sakaguchi 
Rating:
5.0

Customer did not leave a comment.

Vaneza Vargas 
Rating:
5.0

Customer did not leave a comment.

Louie Horbino 
Rating:
5.0

The employee that helped me was very efficient and was able to process me and another customer simultaneously as well as get us both hooked up to our trailer and auto transport with 15 mins. Best service I have had at U-Haul

Marcos Saenz 
Rating:
1.0

Terrible customer service from the fat fuck at the front desk from pick up and drop off. Took his sweet ass time and made me and my elderly father wait in the rain till he was ready. Lazy fuck.

Gerardo Covarrubias 
Rating:
5.0

Customer did not leave a comment.

Winneka Runnell 
Rating:
1.0

Called and offered a different drop off location at a discount price, then “ didn’t have that info on record”… yet it required us to drive over 1+ hours versus a 20 minute drive for drop off. Poor communication on their part. Why would we agree to drive over an extra hour for nothing? We did it for the “promised” discount. They need to communicate better. With clients and each other.not ever using again.

Andy Lanyi 
Rating:
5.0

Nothing to improve. The employees were so friendly and helpful!

Linda Valdez 
Rating:
5.0

Friendly

maria ross 
Rating:
5.0

Good customer service

mike segura 
Rating:
5.0

Customer did not leave a comment.

maria ross 
Rating:
5.0

Very services for costumers

Mercedes Martinez 
Rating:
1.0

The CCR was rude

Juan Mayorga 
Rating:
5.0

Customer did not leave a comment.

XIANHAO JIANG 
Rating:
4.0

My rental was delayed due to a previous customer dropping it off late. The radio / USB connector was broken.

Steve Nakamura 
Rating:
5.0

Quick, courteous customer care by staff. Overall, a great experience from start to finish!

Leonard Narumi 
Rating:
5.0

Customer did not leave a comment.

Elmer Gomez 
Rating:
5.0

Customer did not leave a comment.

Lisa Logan 
Rating:
5.0

Customer did not leave a comment.

Jian Chen 
Rating:
5.0

Customer did not leave a comment.

Cristina Hargrow 
Rating:
5.0

The process was simple. Customer Service excellent

John Andrade 
Rating:
5.0

Customer did not leave a comment.

Max Martir 
Rating:
5.0

Customer did not leave a comment.

Joseph Norris 
Rating:
5.0

Customer did not leave a comment.

Peo Jung 
Rating:
5.0

Customer did not leave a comment.

Johnny Wong 
Rating:
5.0

Customer did not leave a comment.

Peo Jung 
Rating:
5.0

Customer did not leave a comment.

Armando Gomez 
Rating:
5.0

👍

ELI CARPIORECINOS 
Rating:
3.0

Customer did not leave a comment.

Marc Casanova 
Rating:
2.0

I want to write about Customer service. Unfortunately there is no customer service at this location. Been here twice and both times I’ve felt like I’m bothering them. I was in and out, I guess that’s all they matters

Raul Padilla 
Rating:
5.0

Customer did not leave a comment.

Yijun Jian 
Rating:
5.0

Customer did not leave a comment.

Rigoberto Carletti 
Rating:
5.0

Customer did not leave a comment.

Joey Wong 
Rating:
5.0

Took less than 5 minutes! Quickest ever!

Richard Espinoza 
Rating:
5.0

Customer did not leave a comment.

Kong Chan 
Rating:
4.0

Would be great time saver to have detailed user guide to turn on/off high beams, emergency brake, ac, heater, etc. and what does the M & 1 mean on gear shift and how to use. so don’t have to waste half hour pushing buttons and testing each. Otherwise seats are super comfy! Can’t beat the prices! Most the time, they had me in and out, were usually easy to work with when needed to extend time of rental. With my budget and time restraints couldn’t have done the move without uhaul. Thank you

Lupe Niño 
Rating:
3.0

Truck was dirty, smelled of cigarettes, and had sticky floors. Truck alignment was off, requiring the steering wheel to be held at almost a 45 degree angle toward the left to maintain a strait path. This blocked the speed gage and was overall a poor drive. Suspension may as well have not been installed at all, the ride was jarring to say the least. Original pick up location did not have my reservation and dispatch offered a truck in poor condition as a replacement. Would not recommend.

Andrew Sorensen 
Rating:
4.0

Have kinder representative

Rachel Livingston 
Rating:
2.0

They should tell the staff that if they speak two languages they should use them to help people.

Manuel Amador 
Rating:
5.0

Brandon was great. Let’s Go Brandon !!!!

mike sweeney 
Rating:
5.0

Customer did not leave a comment.

Mark Grinstead 
Rating:
5.0

This place is amazing outstanding service

LUIS MARTINEZ 
Rating:
3.0

Friendly service quick and easy.

Manuel Garcia 
Rating:
5.0

The 20’ truck was pretty old. Smelled of 10 years worth of cigarettes. The steering wheel was sticky. The cab was so unsealed it sounded like the windows were permanently down. And there is a shifting problem between 1st, 2nd, and 3rd gear. Other than that, the vehicle worked great and thankfully that Ford will last another 15 years

Tyler Zarzeka 
Rating:
4.0

The tire pressure sensor was not working at all. We drove in the morning and it notified us that the tire pressure was low on the left rear tire. Which we checked and was low. The store should checked first before gave us the truck. Then after we filled up the pressure, within 30 minutes, we got the same message. We stop by the gas station and turn on the vehicle information, the indicator said the left rear tire pressure was zero. Apparently no one had done a thorough check.

Victor Wong 
Rating:
4.0

All the ladies i spoke to over the phone were the best professional informative! Andrew was great professional and helpful; but only reason i don’t give 5 stars: 2 guys need csr training- received angry call from Larry stating they haven’t heard from me when I’d been calling daily& misquoted charges; the guy who took my final payment on 11/29 could not be bothered with decent humanity no eye contact, short incomplete answers, left us waiting in silence as if we needed special clearance to converse though had casual conversation with another employee mid-transaction; U-Haul has great prices doing business was great pleasure until last guy who left bad feeling in my gut. Will do everything possible to use another U-Haul shop next time. If i want to be treated like a peon I’ll go to s. Korea! Thank you for asking

Lupe Niño 
Rating:
1.0

This is a poorly run U-Haul location. Customer service bottom notch.. Always up sale there items. This U-Haul location has a history of NEVER opens on-time. Suppose to open at 7:00, they open the door 7:20am. Never go there again..

Simon Ung 
Rating:
5.0

I Recommend this service because it is very very efficient and it’s employees are very friendly; Good bless you.

Pedro Garcia 
Rating:
5.0

Customer did not leave a comment.

Victoria Sanchez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joaquin Beltran 
Rating:
5.0

Ninguno, pues todo fue muy fácil y su personal muy amable Gracias

PEDRO LOPEZ GONZALEZ 
Rating:
5.0

Customer did not leave a comment.

Jack Tran 
Rating:
5.0

Customer did not leave a comment.

Dale Tiberg 
Rating:
3.0

Customer did not leave a comment.

WEN CHEN 
Rating:
5.0

Very nice and helpful staff..

Lou Johnson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark Grinstead 
Rating:
1.0

Shit customer Services

Carmen Ortiz 
Rating:
3.0

Customer did not leave a comment.

manuel sajuan 
Rating:
5.0

Van smelled like wet dog and had husky fur in the cargo area.

David Aguilar 
Rating:
5.0

Customer did not leave a comment.

michael lynch 
Rating:
3.0

No customer car parking. So big parking spaces but I was told to park on the street. No friendly service.

Stephen King 
Rating:
5.0

Customer did not leave a comment.

Gabriel Hernandez 
Rating:
1.0

The two chubby employees there are very despotic and treat you as if to say if you want and go where you came from

Esteban Flores 
Rating:
5.0

Customer did not leave a comment.

David Lam 
Rating:
3.0

When checking the uhaul back in at the end of my rental, I changed the payment card to the card it was originally supposed to be on, however it still charged a different card.

Deborah Miles 
Rating:
5.0

Customer did not leave a comment.

William Bencivenga 
Rating:
5.0

Customer did not leave a comment.

Stacey Hallum 
Rating:
5.0

Customer did not leave a comment.

Jose Cortez 
Rating:
5.0

Customer did not leave a comment.

Martha Guerrero 
Rating:
5.0

Very nice guys at the counter!!!

Charlene Perez 
Rating:
5.0

Customer did not leave a comment.

Andrea Martinez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dominic Andrade 
Rating:
5.0

Customer did not leave a comment.

Aldo Vargas 
Rating:
3.0

Employee had a bad attitude

Adam Yanez 
Rating:
4.0

First time I receiving a dirty truck. With a busted mirror. I’m not a big complainer but it doesn’t mean it’s right. The guys work hard and are professional.. something went wrong this time. I understand but now everyone else will.

ANTHONY OCA 
Rating:
5.0

Great job, keep it up.

Oscar Rengifo 
Rating:
5.0

Customer did not leave a comment.

Samantha Davis 
Rating:
5.0

Customer did not leave a comment.

JOSE NATIVIDAD RODRIGUEZ GARCIA 
Rating:
5.0

After hours return via uhaul app unsuccessful. App showed as complete at location/dyeing drop off but was informed the following day of non completion. Issue resolved via phone

Jay Baluyot 
Rating:
3.0

Not much to say for a first time at this location - just fast service and simple to make my plan go smooth. Thank you.

William Jaramillo 
Rating:
5.0

Customer did not leave a comment.

Jennifer Nardone 
Rating:
5.0

Customer did not leave a comment.

Michael Dunbar 
Rating:
3.0

Customer did not leave a comment.

Tinieblas Gonzales 
Rating:
5.0

Customer did not leave a comment.

JOSE CASTELLANOSMORENO 
Rating:
3.0

Not a big deal, but pictures were not as truck was given. Dirtier than pictures, which was fine but just didn't want anyone to say that I got the truck dirty based on older pictures to be approved. Same with fuel picture. I actually gave back with a bit more fuel and that's ok. Should have more staff on a Saturday morning. 1 guy there and was overwhelmed by large rental order.

Richard Bleuze 
Rating:
5.0

Customer did not leave a comment.

Marvin Alverez 
Rating:
3.0

Customer did not leave a comment.

Lila Yan 
Rating:
5.0

Customer did not leave a comment.

DESIREE AFUALO 
Rating:
5.0

Customer did not leave a comment.

Pablo Ramirez 
Rating:
5.0

Si

Pablo Ramirez 
Rating:
5.0

Customer did not leave a comment.

DAVID KUMINGA  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

David Salcido  |  First Impressions 
Rating:
5.0

A very professional environment!

chris tejeda  |  Overall Experience 
Rating:
5.0

Both times I went there spoke to the manager he was excellent with me second time I went there spoke to an employee and he was excellent too great service great attitude no complaints I believe they both went above and beyond their job thank you all U-Haul great experience not happy about the insurance Price but it'll do.

David Castillo  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas Blakeney  |  Online Move In 
Rating:
4.0

Very happy with the professional team.

chris tejeda  |  First Impressions 
Rating:
3.0

I did not use the storage unit. I canceled it right away.

LUCILLE PETERSON  |  First Impressions 
Rating:
5.0

Thank you guys

Paushida Zafar  |  Overall Experience 
Rating:
5.0

Thank you guys

Paushida Zafar  |  Online Move In 
Rating:
2.0

They double charge me and the staff could not do nothing. they told me that the next morning the Manager Justin would call me back and I waited until 12pm for a call and no one called me so I went ahead and called him and he had no idea what I was talking about. He was Adamant about them not over charging me and that on his end it showed one charge. I had to leave where I was at to show him my bank statement showing that I was double charge.

SANDY MARIN  |  First Impressions 
Rating:
5.0

I was pleased with the sized of the unit customer service was great by Justin it was very smooth the whole experience.

Tony Herrera  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Norma Chino  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Susan Ritchey  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

tju siau  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Melissa Edwards  |  Overall Experience 
Rating:
5.0

Absolutely recommended

tju siau  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PRISCILLA NUNEZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PRISCILLA NUNEZ  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andrew Caballero  |  First Impressions 
Rating:
5.0

Mr Lopez is the young male U-Haul representative that helped arrange my new storage unit for me this awesome and amazing Sunday. Mr. Lopez's customer skills and communication is beyond extraordinary.

maggie Vasquez  |  First Impressions 
Rating:
3.0

Staff was rude at check in, but were very nice and helpful after that. Facility looks clean but has roaches. Checkout process took far too long. And could never speak with staff onsite for help

Mark Canez  |  Overall Experience 
No reviews have been submitted for this location.

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