Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Vehicle was given to me knowing I had to drive 1700 miles without cruise control, and the vehicle shook.
Thomas Bennett
Rating:
5.0
Good service. Very helpful employee.
ROLANDO MARI
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Elyzabeth Berends
|
Online Move In
Rating:
5.0
Good help with roadside assistance and pickup/dropoff
Colby Hollis
Rating:
5.0
Uhaul is the best and will always use them.
DILLON PADILLA
|
Overall Experience
Rating:
5.0
Fast easy transaction. Thank you.
Ronald Onyon
Rating:
5.0
Customer did not leave a comment.
MAURICIO Trejo
Rating:
5.0
Well run facility with lots of equipment available.
peter brabant
Rating:
5.0
Customer did not leave a comment.
Jenna Smith
Rating:
5.0
Customer did not leave a comment.
keith a baxter
Rating:
2.0
Customer did not leave a comment.
Earl McFarlin
|
Overall Experience
Rating:
5.0
Very good customer service the gentleman that set me up was very nice
Ashley Ladue
Rating:
5.0
Customer did not leave a comment.
Charles Gibbs
Rating:
4.0
Customer did not leave a comment.
Heidi Jay
Rating:
5.0
My experience was great. I have a rusty old plow truck. That I was forced to use because my 2016 Ford F150 blew transmission cooler lines the same Day I was scheduled to rent the trailer. My plow truck wire harness was corroded.And the lights wouldn’t work for the 4 prong plug that the trailer had. So One of your employees let me barrow his personal 6 plug to 4 prong adapter to make the lights work. Outstanding service.Its just suck that life is always throwing curveballs, but you guys help me out and got me out of a pinch when I had to move all my tools and tool boxes from one motor pool to another on Fort Drum New York…you guys will always have my business and I’ll highly recommend you. To all the mechanics I work with. They’re always having to borrow a trailer from a buddy or somebody’s else’s family member. It’s just a lot easier to go to you guys. When I told them what I paid for it and they couldn’t believe how economical it was.Life is hard in the North Country. And your location is serving the community well. Thank you Thank you!!
brian hurteau
Rating:
5.0
Quick and professional service
Robert Cronquist
Rating:
5.0
Customer did not leave a comment.
James Sampson
Rating:
5.0
Customer did not leave a comment.
ROBERTLEE REAGON
Rating:
5.0
The man who checked us out was kind and hooked up our rig.
Thank you.
Joselynn Duell
Rating:
2.0
I was charged for the equipment, returned it early and was told that Uhaul doesn't do reimbursements because I got "free" days. Mean while my total bill for a 26 foot truck and a auto transport was over $1200 for 6 days and let's not forget almost $200 in gasoline. One way not even 300 miles from point of origin to destination. Was also charged almost $80 for an extra day due to the place closing at 2pm and didnt finished until 4pm unloading the truck. Very disappointing because I am a loyal uhaul customer
Anderson Pineda
Rating:
3.0
Customer did not leave a comment.
Dwayne Powell
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
joshua allein
Rating:
4.0
People were actually there unlike pick up location and the man helped me with the app
Mariah Burnett
Rating:
4.0
None
Lymon Oliver
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Wayne Guzmaz
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
FRANKIE BEVERLY
|
Overall Experience
Rating:
5.0
You guys are awesome , thank you for helping me move out to my new home.
Peter Merigris
Rating:
5.0
Great customer service from all 3 gentlemen that served me!
erika seymore
Rating:
5.0
It's easy and economical. I would highly recommend U-Haul at this location.
Donna A. Engstrom
Rating:
5.0
Nice staff and service.
Program for setting up appointment switched location without giving reason or option.
Sherri Wilson
Rating:
2.0
All of my concerns i presented at this drop of location were dismissed and shrugged off like i was an inconvenience to them for expressing my dissatisfaction. They were of no help addressing my concerns
william snow
Rating:
5.0
Customer did not leave a comment.
Peter Merigris
Rating:
5.0
Customer did not leave a comment.
Andres Rosales
Rating:
3.0
Snow was not cleaned off a the trailer prior to pick up resulted in being ten minutes late.
Jarred was amazing as always. Very helpful and overall amazing guy. The Tucker were clean and my return was easy.
Antonio Pontes
Rating:
5.0
Customer did not leave a comment.
PETER BROWN
|
First Impressions
Rating:
4.0
Nothing
Debbie Mynch
Rating:
5.0
Nice little truck. Friendly attendants.
Donna A Engstrom
Rating:
5.0
The best experience I have ever had with moving and storage. Efficient and convenient with great accessibility. Staff was courteous and knowledgeable and friendly.
Jennifer LaClair
Rating:
5.0
Customer did not leave a comment.
Zackary Snow
Rating:
5.0
Customer service was top notch. Enjoyed interacting with each team member there.
Corey Hester
Rating:
5.0
Customer did not leave a comment.
Keishila Lopez
Rating:
4.0
Customer did not leave a comment.
jobael bacani
Rating:
5.0
Customer did not leave a comment.
Beth Cullen
Rating:
5.0
Scott and Lynn and the whole staff go above and beyond. Very nice and great customer service.
Lisa Bean
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gage Krein
Rating:
5.0
The drop off was handled in less than 5 minutes. Signage clearly directed me to where I needed to drop the trailer. Receipt was immediately emailed to me.
Michelle Bachini
Rating:
5.0
picking up equipment in upstate New York was easy and great.
Roy Kosa
Rating:
4.0
Had mouse droppings on stuff in storage locker, otherwise rest of facility clean. Staff very friendly and helpful
Ryan Hensel
|
Overall Experience
Rating:
4.0
Customer service on the return was poor. Instructions are that for an after hours return, customer should leave the vehicle and follow the instructions on the app. However, for a business hour return, the posted instructions are to wait for assistance. I waited for 20 minutes and no assistance came. I approached the door to indicate to an employee that I was waiting, and he told me to keep waiting. I gave up and initiated the return through the app. Frustrating end to an otherwise good experience.
Daniel Churchman
Rating:
3.0
Customer did not leave a comment.
Luke Bowden
Rating:
3.0
Driver Side windshield wiper broken
Moved in the rain with no wiper
Nicole Davis
Rating:
5.0
Customer did not leave a comment.
Christopher Reynolds
Rating:
5.0
Staff here helpful, friendly, and went above and beyond.
Timothy McMullen
Rating:
5.0
Shawn went above and beyond to help us.
Patrick Danforth
Rating:
4.0
Customer did not leave a comment.
Paige Seydler
Rating:
5.0
Customer did not leave a comment.
jobael bacani
Rating:
5.0
Customer did not leave a comment.
Jennifer Bladek
Rating:
5.0
Customer did not leave a comment.
ARICKA SAMUEL
Rating:
2.0
Uhaul in evans mills has a great location for base. My husband and I have both been active duty and stationed in different places. So we have used storage units many times. Uhaul does not prorate if you turn in your storage unit during the middle of the month. We have never encountered this before and it feels like they are preying on military customers. They were very nice and the storage is in a great location . But I would not recommend them due to not prorating the rent when you turn in your storage unit early.
Lorenna Sorapuru
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Glenn Henshaw
Rating:
5.0
Keep up the great work.
Joseph Aguilar
Rating:
5.0
Customer did not leave a comment.
Summer Maupin
Rating:
3.0
Customer did not leave a comment.
Daryl Goitremout
Rating:
4.0
Customer did not leave a comment.
Warren Wagner
Rating:
5.0
Customer did not leave a comment.
Diamond Kennedy
Rating:
3.0
Customer did not leave a comment.
Alecia Brailsford
|
Overall Experience
Rating:
5.0
My U-Box arrived, and was picked up months later, promptly and kindly by Shawn. He exercised extraordinary care in moving it down an 800 ft driveway and placing it in an odd location. It kept all my stuff clean and dry for 6 months.
John Donohue
Rating:
5.0
Customer did not leave a comment.
HASSANTERRIC MCKNIGHT
Rating:
5.0
Customer did not leave a comment.
Christopher Zima
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Eric Wright
Rating:
5.0
Customer did not leave a comment.
Joseph Grigg
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Edward guidi
Rating:
5.0
Customer did not leave a comment.
Gregory Nolen
|
Overall Experience
Rating:
5.0
There's nothing else to do everyone was so friendly
andrenett thomas
Rating:
5.0
Customer did not leave a comment.
Joseph Aguilar
Rating:
5.0
These people were extremely nice and professional.
Pati Kirch
Rating:
5.0
Customer did not leave a comment.
Tina Ainsworth
Rating:
5.0
Customer did not leave a comment.
Alisa Shippa
Rating:
5.0
Customer did not leave a comment.
SCOTT EMERSON
Rating:
5.0
Excellent customer service! Accommodated a last minute stressful circumstance. I sincerely appreciate their efforts.
Cynthia Werner
Rating:
3.0
Customer did not leave a comment.
Jordan Bailey
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lawrence Holmes
Rating:
1.0
We reserved a box truck a week before and when we got there they said we should have called to schedule and gave us a smaller cargo van which caused us to have more trip which cost more in the end.
Patrick Christian
Rating:
5.0
Customer did not leave a comment.
Manuel Marquez
|
Overall Experience
Rating:
5.0
Quit charging on milage. Within a certain distance .And rent customer what they ask for. Not bigger.
Bell dixon
Rating:
5.0
Customer did not leave a comment.
Janice Kaul-Smith
Rating:
5.0
Customer did not leave a comment.
Shaina Willoughby
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Ivalee Lozano
Rating:
4.0
Customer did not leave a comment.
Taylor Guerrero
Rating:
5.0
Outstanding service easy checkout and return
JESSE FILLEBROWN
Rating:
5.0
They were very thoughtful and did fine work
David Schneider
Rating:
4.0
Customer did not leave a comment.
Charles Lammers
Rating:
5.0
Customer did not leave a comment.
Yugo Vu
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
John Holm
Rating:
5.0
great customer experience:) thank you!!
lynne Gauthier
Rating:
5.0
Customer did not leave a comment.
Michael Mackey
|
Overall Experience
Rating:
5.0
i think there are numerious ways; but in this area Uhaul is represented by both. Scot and his staff to properly handle the returns and pick-ups from our military and civilians here in. Northern. NY thank you
PHILIP ANDREW SEYBERT
Rating:
5.0
My experience at this facility was very good. Very helpful & courteous people. I can't see anything from my experience that really needs improvement. Everything was great. Thank you. 😊
CARLA SOBOTKA
Rating:
3.0
Evidence of mice
Jada Norell
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
whitney walker
Rating:
5.0
Customer did not leave a comment.
Sarah Gould
Rating:
5.0
Excellent customer service
steven lillie
Rating:
1.0
I worked for U-Haul 6 yrs I rented a truck after I spoke with a customer service representative on the phone about 26 ft trucks (jh) and they told me that my chances at getting a 26 is hard but they could try or I could use a smaller truck and maybe someone will work with me on the prices so I did that i picked up the truck on 8/31/23 at 6pm so i could get all the loads to the new house due to being a smaller truck when i left the truck was on 3/4 tank i did my trips and I called talked to one the customer service representative at the store and told him imma be a little over he told me thats fine and will push my time back for me never told me they would charge me for it so thinking i wasn't be charged I finished my load i had do and returned the truck went put gas in it and did 30 dollars and the hand was on the 3/4 tank when i got to the store the hand was moving back and forth and i guess they said it was on 5/8 tank when they checked it in they was closed at the time so i couldn't talk to anyone about it until i got my email of the amount i was charged if the worker would have told me i was getting charged for going a little over I would of just brought the truck back in time instead and figured a different way to finish what I had left and they charged me for gas even tho i just tryed to explain to a rep at the store about it he wasn't very much help I always rent from you guys for everything i do and i just feel like i wasn't took respectfully about this situation
Robert Clukey
Rating:
4.0
Customer did not leave a comment.
ANTONIO RODRIGUEZ JR
Rating:
4.0
Customer did not leave a comment.
BETSY ROBINSON
Rating:
5.0
Customer did not leave a comment.
RAYROBERT MALLETTE
Rating:
5.0
I Iove coming into this store because, the people that work there are friendly and great me with a smile even when they are frantically busy. In particular to this trip to rent a trailer my experience was exceptional thanks to Grace. She was extremely helpful, knowledgeable and went out of her way to ensure I had everything I needed. I live closer to other uhaul stores but, because your employees like Grace I will continue to come here for all my moving/rental needs! Thank you for your helpful considerate business and employees!
MICHAELDOUGLAS MITCHELL
Rating:
5.0
I use this company’s vans and pickup trucks often. Along with the staff at this location always being excellent and friendly, the vehicles always are ready and clean on time.
Jamie Lemay
Rating:
4.0
Customer did not leave a comment.
James Rayburn
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gary Nielsen
Rating:
5.0
Customer did not leave a comment.
Joyce Byrd
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Angie Mcgregor
Rating:
5.0
Customer did not leave a comment.
LAMOND Washington
Rating:
5.0
The staff is always so friendly and helpful. Your representative named Grace went out of her way to make sure everything went exceptionally well.
MICHAELDOUGLAS MITCHELL
Rating:
5.0
Customer did not leave a comment.
Teresa Ellingsworth
Rating:
5.0
Customer did not leave a comment.
Daniel Flores
|
Overall Experience
Rating:
4.0
Tell people when the lot closes
MICHEAL WILKERSON
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Joan Varsics
Rating:
5.0
Customer did not leave a comment.
Wade Allen
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Claudia Lepore
Rating:
5.0
The only complaint I have is when using the vehicle storage unit, to park your car into the unit there is a curve or lip that may be difficult for car to drive over to park their vehicle into the unit. This requires a piece of wood to create a ramp between the curve/lip for vehicle to easy drive over. This was the case for my vehicle. This isn’t a major problem but it is something to be aware of. Maybe create a ramp like curve or lip so cars can easily drive over. Other than this, my experience was wonderful
Eric Bowden
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Yvonne Stevens
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Yvonne Stevens
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Yvonne Stevens
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Yvonne Stevens
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Joshua Fisherauer
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tyler McKenzie
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lori Canaan
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mitchell Cenac
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Raymond Luoma
|
Overall Experience
Rating:
5.0
I can’t recall the man’s name who helped me the first day; he is professional, knowledgeable and very kind. It was a pleasure to do business with him. Thanks man!! (I apologize I forget your name.)
tori fowler
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DANIEL COPPAGE
|
Overall Experience
Rating:
5.0
Great staff, exceeded my expectations for 3 and a half years while stationed at FT Drum.
Jorn Westbey
|
Overall Experience
Rating:
3.0
A few times I went in and the attendants acted like I was bothering them. Also I turned over the units on 8 July 2023
Reggie Brown
|
Overall Experience
Rating:
5.0
N/A
DANIEL SANDOVAL
|
First Impressions
Rating:
5.0
Super nice and professional staff
Rosemary Ada
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
edward cheal jr
|
First Impressions
Rating:
3.0
I’m not a fan of one of your employees. Also I didn’t get my receipts has I was told I would took months before I got them. Storage prices are too much for someone people.
Erica Guarino
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mohamed Bangura
|
First Impressions
Rating:
5.0
N/A
CATHERYN JOHNSON
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Tristan Kitchens
|
First Impressions
Rating:
5.0
Thank you so much for being so accessible, responsive and helpful to a block head like me.
Carmelle Sanders
|
Overall Experience
Rating:
5.0
The entire process was quick and easy
James Cheney
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Timothy Gates
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lindsey Webb
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Nick Walley
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Brady Pierson
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
David Ruth
|
Overall Experience
Rating:
4.0
Receiving facility was a major disaster
James Bonell
|
Overall Experience
Rating:
5.0
Needed larger unit to hold entire household this location unfortionatly did not have an available unit at time needed.
Heyli French
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
NAILA CAMACHO
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michael Bogart
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Colleen Shock
|
Overall Experience
Rating:
5.0
Keep up the good work
WILLIAM GRAVES
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
grace johnson
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Austin Anderson
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
william collins
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jose Claros
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Willie Williams
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Maryjo Repak
|
First Impressions
Rating:
2.0
I rented a truck from this place, only to find out that it wants to break down on a major interstate. The truck wasnt well maintained and checked properly. Thankfully roadside assistance was able to help
Joe Benish
|
Overall Experience
Rating:
5.0
Met all my needs to deploy
Jovia Sutton
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Brittany Beck
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
vickie montonya
|
Online Move In
Rating:
4.0
I have used this facility twice and it has always been excellent.
Rachel Zetino
|
Overall Experience
Rating:
1.0
Customer service is horrible. They believe it is ok to make false charges on a card that they were not given permission to use.
April Holt
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Victoria Williamson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michael Wilson
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Betty Guillen
|
Overall Experience
Rating:
5.0
Will definitely be storing with uhaul again at our next location. Thank you!
alejandra tristan
|
Overall Experience
Rating:
5.0
The staff was accommodating
Nadia Jefferies
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TIMBER PIPER
|
Overall Experience
Rating:
5.0
Jared and the general manager are great guys. They've always been friendly and helpful and I've been using this uhaul facility off and on for nearly 5 years.
Michael Wilson
|
First Impressions
Rating:
4.0
They did great things, I like it, nice to the customer.
Agossou Kouevi Gou
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Nevaeh Martinez
|
Online Move In
Rating:
5.0
Courteous and friendly and very professional staff…
Rosemary Ada
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tristan Kitchens
|
First Impressions
Rating:
1.0
Came back from deployment and all my stuff was moldy even though I paid extra for climate controlled. Everything was destroyed.
Bobbi Burke
|
Overall Experience
Rating:
3.0
When I made this reservation, it came with one month free storage! When I arrived, the staff there told me y'all don't go along with that offer. I wasn't happy with this at all! Then the second month, the price went up...
Jessica Yancy
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
Zatyana Mccadney
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jai Guerin
|
Overall Experience
Rating:
1.0
Had my things in storage for less than 9 days and when I returned to get my stuff, our things were covered in mouse/rat poop and they couldn’t do anything about it! I had to have all my stuff professionally cleaned
Tyler Markowski
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
Patrick Niemaszek
|
Overall Experience
Rating:
3.0
Uhaual's rates continued to increase which made my experience average. I also lose a significant amount of property due to mold. I am in believe that there is a unit the has mold that spread to my unit. Although, I would recommend Uhaul again I am in a strong belief that this service could be improved
Reginald Williams
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ERIC AGUINAGA
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Jose Sanchez Arellano
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sakeyna Ledbetter
|
Overall Experience
Rating:
2.0
Wood mice all over.
Tobias Bero
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Christopher Urqhart
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Maryann Liedtke
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Cyrus Olivares
|
Overall Experience
Rating:
5.0
The staff was always very helpful and professional!!
David Lussier
|
Overall Experience
Rating:
3.0
I only go there Joel helps me and no one else. He cares friendly and doesn’t make feel uncomfortable and as if I shouldn’t be there or I’m an inconvenience. We need more of him in this world.
Erica Guarino
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Walter Cuevas
|
Overall Experience
Rating:
5.0
Great all around, nothing bad to say
Cody Nylin
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ashley Hamilton
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Joezi Cozort
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ADRIAN FRIEND
|
Overall Experience
Rating:
1.0
Very professional and helpful.
Nice clean facility.
Thank you for all your help and contacting me
when had a 10 x 10.
Appreciate it so very much!
Lynn Marschke
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Louis Don Petrone
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mactar Cisse
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kayla Brinson
|
First Impressions
Rating:
5.0
Customer Service was very good
JOSHUADAVID ROBINSON
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Refugio Medina
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Shaun Soule
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
nicholas mclean
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Ilissa Davis
|
Overall Experience
Rating:
5.0
Always very helpful and quick
David Lussier
|
First Impressions
Rating:
5.0
Everything was great.
Only gripe was they did not honor the free month of storage advertised on the uhual site.
Jonathan Harrar
|
Overall Experience
Rating:
5.0
The Evans Mills Uhaul is the place to store you possessions. It’s spotless to the point where the facility always looks brand new
David Marion
|
Overall Experience
Rating:
5.0
Great customer service and clean all the time. Very convenient location for military and they give a discount all the time. Thank you for your support and I hate to leave your establishment so soon.
Ricardo Cruz
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Ian Kinkel
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
BLAKE SHEFFIELD
|
First Impressions
Rating:
5.0
Service was fast-efficient. Staff was courteous and very helpful.
Thank you for your help
Patricia Provost
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MICHAEL THORNTON
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tyler McKenzie
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Nick Walley
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
SANDRAI TORRES
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Valerie Lopez
|
First Impressions
Rating:
2.0
Customer did not leave a comment.
Jakayla Hawkins
|
Overall Experience
Rating:
5.0
The customer service was very great he know how to talk customers very helpful. He’s very intelligent
Sandra Zelaya
|
First Impressions
Rating:
3.0
I found the manager rude when I closing out and did not get a explanation on way I had to to pay for a full month for my last week I was there and could not get a return or a pro rate
Terrence Stoneking
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JASON SUTHERLAND
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robert Desormo
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michael Carlini
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
bryan jones
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Collin Kraus
|
Overall Experience
Rating:
3.0
Water came in through the roof and mad some of my stuff moldy
Jacob Miller
|
Overall Experience
Rating:
5.0
24 hours customer service was very helpful and the customer service at the facility was very helpful and genuine.
Chona Demus
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Susan Onkst
|
First Impressions
Rating:
5.0
Staff was very professional and helpful.
Storage is extremely clean and well maintained.
I will recommend this storage.
Experience was excellent.
marie marschke
|
First Impressions
Rating:
3.0
Prices are very expensive for the size of the unit.
Yolanda Peterson
|
Overall Experience
Rating:
5.0
Everything was great, I didn’t properly lock my door once and they called right away for me to return to lock it. They prorate when you move in. Wish they did when you leave. Left on the 21st of the month but won’t be refunded the time we won’t use. Either way, I would definitely use them again if I was stationed there again.
Edward Gallant
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Kristen Becker
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Timothy Green
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Betty Guillen
|
Overall Experience
Rating:
4.0
We had a mouse problem where they got into almost every box, and plastic tote we had. No food was stored in the unit, so this was troubling.
Joshua Ostrander
|
Overall Experience
Rating:
3.0
What's the point in having a gate that requires a pin code to get in when it's not 24hr access
Conrad Russell
|
Overall Experience
Rating:
5.0
Very good service I was going to rent a small storage and the guy showed me how big it was and it wasn’t the size I needed not enough room.I really do appreciate him going the extra mile to help me out
Robert Desormo
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Joanne Mclaughlin
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
Eddie Pate
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Jonathan Moreno
|
Online Move In
Rating:
1.0
I DID NOT CLOSE MY CONTRACT OR ACCOUNT!!
Tabitha Blunt
|
Overall Experience
Rating:
5.0
Very professional
Michael Bogart
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
lee birch
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Briana Warner
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Dustin Hammond
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Michele Becker
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jose cruz
|
Overall Experience
Rating:
4.0
Very friendly staff. Got back to me in a timely matter when I had a problem.
Georgette Kampney
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Dionte Hatcher
|
Overall Experience
Rating:
3.0
Not happy with U-Haul computer system. Charged late fee due to computer problem on U-Haul's end (payment reminder not sent- changed/locked out alert settings). Would prefer if rent was pro-rated for closeout by 1/2 month usage rate (over 1 month rent for 10 days use).
Move-out date was Thursday, 26 Aug not Monday, 30 Aug 21.
Karen Gallagher
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lisa Bean
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tracey Winfield
|
Overall Experience
Rating:
5.0
Thank you for making this a positive experience.
keith maier
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Miranda Cassell
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Anastasia Juckett
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Michael Aller
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JACQUELINE RAYMOND
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Luz H Quintana Torres
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Louis Don Petrone
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Sydney Mends
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Corey Vandiver
|
Overall Experience
Rating:
5.0
Using this storage unit and their services was always a great experience.
nicole robertson-victor
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Evan Hallett
|
First Impressions
Rating:
5.0
I needed to put my 2017 f150 super crew short bed in storage. I tried other places that said they had a 10x20 storage unit and the truck should fit, however that was not the case at all. U-Haul by Fort Drum next to Bradley's the truck fit perfect as you can see in the pictures. The unit was clean and stayed dry as it is elevated from the actual ground. The price was great which included a lock and I setup auto pay, as I received an email every month as a receipt of the automatic payment. Very easy to cancel once I no longer needed the storage facility. Great friendly staff who were able to answer all my questions and concerns. Great place to store vehicles.
Josh Lewis
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Nathaniel Jaramillo
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
josiah griffin
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Derek Herman
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Daniel Greer
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Kerwin Salmon
|
Overall Experience
Rating:
5.0
Great place to store your stuff. Friendly staff, clean area, and an all around great experience. They had a place to store my stuff while I was waiting to close on my house. Great rental rates as well. Much cheaper than I am used to in other areas.
ANTHONY JACOB BEEKEN
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Thomas Prenatt
|
Overall Experience
Rating:
5.0
Great place to do business with
Dustin Hammond
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Alan Quinones
|
Overall Experience
Rating:
5.0
Very kind and friendly. New climate controlled building is wonderful. I am moving from my very old unit to the new building. Pleasure doing business with you. Thank you very much!!!—J Reis
Julie Reis
|
First Impressions
Rating:
5.0
Scott was great thanks
Jordan River East
|
First Impressions
Rating:
5.0
Verified move-in, notified us, and secured unit first thing Monday morning. Thank you.
Karen Gallagher
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Kelly Whitt
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Tracey Winfield
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Nicholas Ford
|
Overall Experience
Rating:
5.0
See you guys soon
Gene Imboywa
|
Overall Experience
Rating:
5.0
Amazing people, great experience. wiggie wiggie
aaron robertson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kaitlyn Curvin
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
LLOYD SMITH
|
Overall Experience
Rating:
3.0
I found rodents pop in all my stuff. And I found a dead mouse in one of my boxes. I think they need to do a better job with any pest control. Very disappointed
Alexander Perezsuarez
|
Overall Experience
Rating:
5.0
Climate controlled storage room was awesome. Made moving bearable during the winter and kept everything in great condition!
Tyler Stein
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
brandon woods
|
First Impressions
Rating:
5.0
Great place to deal with.
gordon mcconnell
|
Overall Experience
Rating:
5.0
Super easy to get a storage unit and a pretty good price. Everything was clean and the uhaul store nearby is super convinient as well. No complaints
Shaniya Davis
|
Online Move In
Rating:
5.0
This was the best and the cleanest uhaul we have stored with. Recommend this location. Scott and his staff were always amazing and helpful!
Amanda Mheisen
|
Overall Experience
Rating:
4.0
The only issue I had was closing out my storage unit they charged me for an additional month. I closed it in person on feb. 22nd and was told I would get an email notification of the closed account. Instead on feb. 24th I got charged for the next month. I notified the office and they said it will be refunded but it has not shown up as a credit on my credit card account yet. I will be calling again next week if I don't see the charge taken off.
Jeffrey Senf
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
james warner
|
Overall Experience
Rating:
5.0
Really easy and simple, the staff it’s really respectful and friendly
Jose Rivera
|
Overall Experience
Rating:
5.0
All aspects were completed with a single phone call. Morgan was very helpful, explained procedures and answered all questions. She made the entire experience enjoyable and problem free. Well done Morgan!
bud young
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Daniel Zajac
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
brian mckinney
|
Overall Experience
Rating:
5.0
Best one I’ve ever dealt with. This was my 7th move. By far best customer service.
David Anderson
|
First Impressions
Rating:
5.0
I needed extra time till I got paid they work with me 2 days. Very kind. Thanks
debra truesdale
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Stephanie French
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
gordon mcconnell
|
First Impressions
Rating:
5.0
The 10x20 is what I needed and I have a 2017 F150 Supercrew Cab with 5 1/2 ft bed. The truck fit perfectly in the space with enough room to close the door. Great price wonderful service. Thank you Morgan for all your assistance.
Josh Lewis
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JOSE HERNANDEZ
|
Overall Experience
Rating:
5.0
It was all quick and easy
Chali Ott
|
Online Move In
Rating:
5.0
The process to get a storage was fast and smooth. The facility inside was really clean. I would definitely recommend this place to anyone needing services.
Ricardo Cruz
|
First Impressions
Rating:
4.0
Some reps were friendlier than others.
William Smith
|
First Impressions
Rating:
5.0
Continue providing excellence to the Ft. Drum community.
leeon donelson
|
First Impressions
Rating:
3.0
The only issue I have is that I came inside and cleared my storage unit and told I was cleared. Yet I still had to process out online.
Charmartta Mapp
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dalome Tyler
|
Overall Experience
Rating:
5.0
Great place close to post and helpful staff.
Matthew Wolfe
|
Overall Experience
Rating:
5.0
I had two storages, 326 and 474; for one year and three years respectively; the only thing is that the last month was charged completely but I used the storages just for 2 weeks of that month before the moving company came. It would be nice if after 3 years being a customer with them they would show some appreciation not charging the entire month.
Jose Merchan
|
Overall Experience
Rating:
2.0
I barely had the storage unit for 10 days never used it and they wouldn't give me any money back a waste of a $100 for 10 days and they can't even credit me anything
Micheal Winn
|
Overall Experience
Rating:
5.0
The staff was great to work with and the online reservation made the process even more seamless.
Dalome Tyler
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Charmartta Mapp
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
STEPHANIE OMMEN
|
Overall Experience
Rating:
5.0
The personnel at this facility were great. The pick up site in Washington DC was disappointing but this spot In Evans Mills, more than made up for it. Definitely will recommend.
Albadir Mcknight
|
First Impressions
Rating:
5.0
Scott and his team were great. They reacted to our last minute request which saved our transition. Scott is an expert in every service they provide and was one step ahead of everything we needed.
William Zopff
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Emprise Foster-Watson
|
Overall Experience
Rating:
5.0
First off this storage facility has some of the most helpful, well mannered employees!!! The facility itself is well lit at night. I felt like my belongings were secure and safe, the storage unit was so clean!!! We used a truck on 2 occasions and both times they had it ready and waiting for us! Moving is often done on a time crunch and it's like they know that, I'venever "waited" in line for someone to help me maybe but a few minutes!!
Kayla Nunn
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Silvia Redmore
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Connor Gallagher
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Jessica Kolbe
|
First Impressions
Rating:
4.0
Absolutely fantastic!
Thank you
amir farham
|
Overall Experience
Rating:
5.0
U-Haul Moving & Storage at Fort Drum made our storage needs trouble free. Great staff and facility! Best in the area.
bud young
|
Overall Experience
Rating:
4.0
Pros: staff were friendly, helpful, and unhurried. Facilities were clean and user-friendly.
Cons: only one person manning the front desk so service was slow.
Connor Gallagher
|
First Impressions
Rating:
5.0
Great
juan carlos
|
First Impressions
Rating:
5.0
Very friendly and helpful
Rezk Abdelrahman
|
Overall Experience
Rating:
5.0
Best customer service received, friendly, informative and very helpful.
Juan Aguilar
|
First Impressions
Rating:
5.0
Knowledgeable and helpful staff.
Pedro Villalobos
|
Overall Experience
Rating:
5.0
Great customer service on the phone and in person. The entire staff was informative and accommodating. Will definitely return for future storage needs. Well done!
bud young
|
First Impressions
Rating:
5.0
Everything is find with the storage and the staff offers terrific service, access to the storage area is being improved, I see that some work is being done to improve access..
Juan Iglesias
|
First Impressions
Rating:
5.0
Great people and service!
Paul Whyte
|
Overall Experience
Rating:
5.0
very nice people
carol burke
|
First Impressions
Rating:
5.0
The communication was excellent and the service too
edwin colon
|
Overall Experience
Rating:
5.0
Great
Ahmet BulBul
|
Overall Experience
Rating:
4.0
The staff is very friendly! The only complaint I have is during my move out, someone left 4 tires on the cart which made it difficult to move my things and I was unable to use the cart to move boxes.
erin darling
|
Overall Experience
Rating:
5.0
The attendance was friendly. This means much to me and he was helpful.
Valerie Perry
|
Overall Experience
Rating:
5.0
Very Friendly staff. New facility appearance is great and the availability of equipment at a moments notice is outstanding. I am now a definite Uhaul loyal customer.
Richard Lemus
|
First Impressions
Rating:
5.0
The customer service was great, Thay made every simple and easy.
Susan Cervantez
|
First Impressions
Rating:
5.0
Freindly staff, and a great experience.
Titus Glick
|
Overall Experience
Rating:
2.0
The owner of this location was very rude and arrogant. The storage was fine. The monthly charge was fine. Dealing with him was a nightmare!
Elizabeth Cavazos
|
Overall Experience
Rating:
5.0
Very convenient and accessible. Right off post so it was great!
Kimberly Hernandez
|
Overall Experience
Rating:
4.0
the staff at arrival were excellent and offed assistance to get item into storage Yes would use them again
don flynn
|
Overall Experience
Rating:
5.0
Good service.
Keith Robinson
|
First Impressions
Rating:
5.0
Scott was great!
Alexi Burgess
|
First Impressions
Rating:
5.0
Nice!
Madeline Williams
|
Overall Experience
Rating:
5.0
The people here are very helpful
craig hoistion
|
Overall Experience
Rating:
5.0
.
SARAH DION
|
Overall Experience
Rating:
1.0
I tried to type a lengthy negative comment about this storage facility but it limits your characters to 200. Avoid this place because the staff is not helpful and the facility is not secure.
Alan Rhoads
|
Overall Experience
Rating:
5.0
Before moving out, lessees need to be advised that photographs of the unit empty are required in order to close out account.
Henry JOHNSON
|
Overall Experience
Rating:
4.0
Had a unit for 3 years and the price increased twice. Overall very good but more expensive than competition.