Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I’m not sure of his name but the employee who helped me with my process went above & beyond for me and my children & I will never forget that.
Arianne S
Rating:
5.0
Customer did not leave a comment.
Pieter C
Rating:
5.0
Upon arrival, I was greeted upon entering the store. The guys were nice and explained the U-Haul process. This experience was 10/10.
Tametra P
Rating:
3.0
Customer did not leave a comment.
Chris P
Rating:
4.0
Very impressed. Some thought to a comfortable waiting area might be considered, but this is a minor point. Thanks for a great experience
Peter D
Rating:
5.0
Customer did not leave a comment.
Veronica e
Rating:
5.0
Exellent
GUILLERMO G
Rating:
4.0
Customer did not leave a comment.
Richard P
Rating:
5.0
Customer did not leave a comment.
Scott L
Rating:
4.0
Customer did not leave a comment.
GREGG D
Rating:
5.0
Speed up the rental process. They had one employee and 5 customers.
Terrence D
Rating:
5.0
Excellent service
Jhoan C
Rating:
3.0
Customer did not leave a comment.
Stephen E
Rating:
5.0
Customer did not leave a comment.
Chris N
Rating:
5.0
Excellent customer service backed by quick service. Kudos.
David N
Rating:
2.0
Customer did not leave a comment.
LaTonya D
Rating:
5.0
I found the location efficient and friendly!
Mary D
Rating:
5.0
These guys are great! Always nice and make the process go as fast as is possibly can! I love using this uhaul.
MATTHEW R
Rating:
5.0
Customer did not leave a comment.
Robert B
Rating:
5.0
Friendly, professional staff.
Forrest C
Rating:
4.0
Customer did not leave a comment.
Timothy M
Rating:
5.0
Customer did not leave a comment.
Kimberly c
Rating:
5.0
Customer did not leave a comment.
Sunny L
Rating:
4.0
I recommend people coming to yall
kurt b
Rating:
5.0
Easy drop off and friendly.
Gerard M
Rating:
5.0
Customer did not leave a comment.
Thomas M
Rating:
4.0
Customer did not leave a comment.
joseph L
Rating:
5.0
Customer did not leave a comment.
marshun h
Rating:
5.0
Customer did not leave a comment.
Aaron B
Rating:
5.0
Customer did not leave a comment.
Jacquelyn V
Rating:
5.0
Customer did not leave a comment.
april D
Rating:
5.0
Customer did not leave a comment.
Frank B
Rating:
4.0
Nothing . Very easy to ring on line and did a chat and talked to an agent ... very nice and accommodating!
Claire M
Rating:
5.0
Thank you
Kevin H
Rating:
3.0
I used the no contact pick up option and it took a while before my equipment was available on the app. Then the first truck I got, the door would not close fully and I had to drive it back to the location while holding the door closed so that I wouldnt fall out of the truck. The second truck that they swapped out for was okay, just burns gas alot faster and the needle moves alot which makes it hard to return the truck with the same gas level. I only used it for a few miles to move decorations from my home to a hall for an event.
Dominique L
Rating:
1.0
Pick up process was terrible
Kenysia W
Rating:
5.0
Grea t people to deal with.
Ronald J
Rating:
5.0
Customer did not leave a comment.
Dacious S
Rating:
5.0
Ty.
Bairon P
Rating:
5.0
Customer did not leave a comment.
Cynthia D
Rating:
5.0
The staff here were so nice and helpful.
Rebecca J
Rating:
5.0
Much better than budget
MICHELLE F
Rating:
5.0
Customer did not leave a comment.
Drenicka F
Rating:
5.0
Customer did not leave a comment.
Jason G
Rating:
5.0
Customer did not leave a comment.
Dwayne B
Rating:
5.0
Very professional and knowledgeable crew. I'll be back.
Leslie M
Rating:
5.0
Customer did not leave a comment.
Dameon J
Rating:
5.0
Customer did not leave a comment.
KERRY L
Rating:
5.0
Have rented uhaul numerous times. This was the best experience yet! Thank you!!
Grayson Z
Rating:
5.0
Customer did not leave a comment.
takiyra h
Rating:
5.0
I have never had a problem with this location, they are very friendly
Jacquelyn V
Rating:
5.0
Customer did not leave a comment.
Melinda B
Rating:
5.0
Customer did not leave a comment.
Jesse M
Rating:
5.0
The employees at the location I went to were very helpful and understanding. I will be back if I need to
Jeffery J
Rating:
5.0
Professional & friendly service. Representative was very helpful explaining terms of contract , reviewed operation of vehicle, inquired of additional moving supplies needed. Store very clean & orderly with wide range of equipment needed to make moving and packing easier. Only thing please let others know if they are ordering on line that they will need actual drivers license, when they come in for pickup ,no digital drivers license accepted. I recommend U Haul for your moving source, dependable, clean & reliable vehicles, best prices and quick professional service when calling.
lily t
Rating:
5.0
Local representatives were helpful and courteous. Appears that work was good quality.
I'm not sure that the hitch is well suited for my vehicle because it sits quite low below the bumper.
Warren H
Rating:
3.0
Had a resevation at 7650 airline hwy to find out when i get there is no appliance, furnature dolly. i was allowed to reserve it but they did not have. this put me in a bind. asked attendant if they could help me find another store with the needed dolly and was told no. after sitting out in parking lot making phone calls to find another 26' truck at 13151 flordia blvd when i get there i was told again no dollies, so i look around in lobby area and see appliance and furnature dolly and ask about them the attendant their did not know they had dollies in there own lobby.In the end i was able to get done what was needed after the aggravation of dealing with a poorly run business
jonathan b
Rating:
5.0
Customer did not leave a comment.
Shana R
Rating:
5.0
I am totally satisfied with the service provided to me.
Robert H
Rating:
5.0
Try to increase employees understanding and concern in your customer service area towards your customers. I never spoke with an interested employee until I got to the actual facility. This is really bad for the majority of your customers as they don't know the business and are at the mercy of others who just don't care. Thankfully I have been in the business and could maneuver around the stumbling blocks of your customer service area. The general public cannot. They wanted to send me on an additional 50 mile journey to drop off the vehicle when the drop off was only 1 mile from my destination. Thankfully someone at pick up knew how to play the system and get it back to customer friendly and that is why you got a good recommendation in this survey!
Steven Y
Rating:
5.0
Customer did not leave a comment.
DON W
Rating:
5.0
Customer did not leave a comment.
EVELYN S
|
First Impressions
Rating:
5.0
Your perfect
Sophia C
Rating:
5.0
Customer did not leave a comment.
DERRICK J
Rating:
5.0
Customer did not leave a comment.
JMarius L
Rating:
5.0
Customer did not leave a comment.
JMarius L
Rating:
4.0
The vehicle could have been cleaner. I had to wile the windshield off to see out of it
dwayne w
Rating:
5.0
Customer did not leave a comment.
GERALD S
Rating:
4.0
Customer did not leave a comment.
Jason S
Rating:
5.0
Trailer had medium size dried mud chunks inside, I swept out in a few minutes and no issues
Willis P
Rating:
5.0
No suggestions
Great service
Ray S
Rating:
5.0
Nothing y’all the best
James J
Rating:
5.0
Customer did not leave a comment.
Patrica C
Rating:
5.0
Customer did not leave a comment.
Emily J
Rating:
5.0
Customer did not leave a comment.
Robert T
Rating:
4.0
The vehicle's wheel alignment was off, making it inconvenient for a smooth long drive.
Pihilla P
Rating:
5.0
Customer did not leave a comment.
jeremy r
Rating:
5.0
Customer did not leave a comment.
Valerie M
Rating:
5.0
Customer did not leave a comment.
DANNY D
Rating:
5.0
Seriously y'all can rent the balls for the trailer attachment instead of $30 to buy maybe $7 to rent
LEDARRIEN K
Rating:
5.0
Great friendly fast professional service
GALEN S
Rating:
5.0
Nice customer service
Carrie H
Rating:
5.0
Make sure all the lights a working on your equipment, the police department stopped me two time because the lights on the trailer was not working correctly
ALBERT F
Rating:
4.0
Customer did not leave a comment.
AUSTIN C
Rating:
5.0
Customer did not leave a comment.
Mary S
Rating:
5.0
Un servicio rapido facil y eficiente con equipamientos que superan ampliamente las espectativas del usuario ,gracias por existir
SERGIO V
Rating:
5.0
Customer did not leave a comment.
Vanessa C
Rating:
5.0
Customer did not leave a comment.
Herman M
Rating:
4.0
Have agent walk thru inspection w/ customer.
CARLINE M
Rating:
1.0
Terrible
Carlos C
Rating:
5.0
Don’t know.
Debra F
Rating:
5.0
Drop off was an absolute breeze. Couldn't ask for any place better.
rachel b
Rating:
5.0
Everything was great
Daniel M
Rating:
5.0
Customer did not leave a comment.
Dennis C
Rating:
4.0
Customer did not leave a comment.
Ashley W
Rating:
5.0
Customer did not leave a comment.
heather L
Rating:
5.0
Customer did not leave a comment.
Avril D
Rating:
4.0
Installed super fast!!!!
Janet A
Rating:
5.0
Toni is queen! She made everything and experience awesome!
TIFFANY G
Rating:
5.0
I waited for a hitch to be installed and they had the job done incredibly fast! Friendly service as well.
Joe B
Rating:
4.0
The first rental broke down but I was giv
Denise V
Rating:
1.0
Whenever I go, I have to ask someone to allow me to access my storage. I had to wait on them one time they never showed up. No lightning in the storage and is extremely hot.
Mary L
|
Overall Experience
Rating:
3.0
Wish there was 24 hrs access. Not everyone work hours are the same
Shanice W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Carveshia T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DOUGLAS I
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
laquandrick w
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Laquita A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
FRANK B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
James B
|
First Impressions
Rating:
5.0
The 10 by 10 storage I got was very roomy thanks
Eric J
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Wilma M
|
Overall Experience
Rating:
1.0
Did not have a utility dolly when we paid for it. Did not have a lower level storage unit when we made our order. They moved us upstairs and the location in baton rouge wasn't the friendliest .
Stan H
|
First Impressions
Rating:
5.0
I utilized (2) 7' × 26' storage space , one for 11months and the second one for 8 months.
Everything was still in track from day one, down to a half a load wheat bread sealed in a bread storage container still good (no mold) after being in storage for 8 months, however we didn't eat it because of safety precautions. No roaches or rats debribs!!! Very please how well kept my belongings are. Thanks Mr Kevin and staff at 13151 Florida Blvd Baton Rouge, La
HELEN H
|
Overall Experience
Rating:
5.0
They are caring and very helpful I will tell others about them.
sharon b
|
Overall Experience
Rating:
5.0
Didn’t allow 24 hour access to storage, which is inconvenient, also had only 1 gate in operation! The gate that was more convenient is un-operatable
Jas S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KEN'TAVIA T
|
Overall Experience
Rating:
5.0
Great job
tewanda r
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
tewanda r
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Juna J
|
Overall Experience
Rating:
5.0
Mr Kevin Nd Staff are Great never had a problem 100
Colette M
|
Overall Experience
Rating:
5.0
Mr Kevin Been nice Since I moved in a storage unit 💙💙
Colette M
|
First Impressions
Rating:
1.0
I left all of my items because there was mold on EVERYTHING and nobody has any idea where it came from. When I brought my items to this establishment they were NOT molded and they also weren’t exposed to mold.
Jada S
|
Overall Experience
Rating:
1.0
I felt with horrible service and im being charged twice as much then I should be. I've never had a problem with this before and nobody wants to refund my money. I put the gas back where it was when I got I it, I left the truck in the same condition I recurrences it, I returned the dolly also, and I even returned the truck hours earlier then when it was due. When I returned it all the guy did was take the key and said that was it I could leave.
brandie r
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
MARILYN D
|
First Impressions
Rating:
5.0
Wow..This was one of the most pleasant experiences i have ever had with any rental company. The whole staff from the top down were real to life people. They are the best at thier jobs and should pat themselves on thier backs for a job very well done. My wife and i escaped from the wrath of Hurricanes Laura and Delta in SW la . to a new beging in Baton Rouge. And the UHaul team made our move like it was made for the movies.
JUST AWESOME. FROM START TO FINISH WE HAD THE VERY VERY BEST. PERIOD.
ruth w
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Jennifer E
|
Overall Experience
Rating:
3.0
Expensive for conditions.
Sabrina W
|
Overall Experience
Rating:
5.0
Several of the employees i remember from 10 years ago when i moved away. This says much about the work environment
MICHAEL B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jennifer E
|
First Impressions
Rating:
5.0
Owner was extremely helpful, and so was everybody else that work there nothing but smiling faces and cool vibes🥰
Lakeisha S
|
First Impressions
Rating:
5.0
Everything was good until we got to the counter. The white lady had a nasty attitude with several customers the day before(Sat 9/12) and I got the rudeness once I turned the equipment back in. I also asked her, was it anyone else I could talk to and thats when she said, she was tired and apparently didn't want to be there.
Annie T
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Shameka W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Marsha C
|
Overall Experience
Rating:
5.0
The service was great and I had no problems.
Donnell J
|
Overall Experience
Rating:
5.0
Excellent Service
Helen H
|
Overall Experience
Rating:
5.0
I would like to thank you so much traveling to state to state it were great no problems at all and when I went to get my storage even better all the employees are the best keep up the good work
Vidal T
|
First Impressions
Rating:
5.0
The staff was friendly and very helpful.
Donnell J
|
First Impressions
Rating:
5.0
everything was great, no complaints
William L
|
First Impressions
Rating:
5.0
The customer service was always outstanding and very courteous
PHAON D
|
Overall Experience
Rating:
5.0
Awesome manager!
Jeffery B
|
First Impressions
Rating:
1.0
The advertised 11x14 room should NEVER be rented as storage space, the steep flight of stairs are very unsafe.
Diane H
|
Overall Experience
Rating:
5.0
The staff was on top of their game ! I was very pleased w/Heidi who went out of her way to make sure my U boxes were delivered to this location & Kevin very helpful with the end process as well ;-)
Brigitte K
|
Overall Experience
Rating:
5.0
Very efficient and great customer service.
shavon n
|
Overall Experience
Rating:
5.0
Great !
JAMES R
|
Overall Experience
Rating:
5.0
Great
JAMES R
|
Overall Experience
Rating:
5.0
Tkanks
DENNIS M
|
Overall Experience
Rating:
1.0
They sold my phone number to some other companies and now I'm being bombarded with sells calls over my phone along with text messages doing the same.
Matthias S
|
Overall Experience
Rating:
1.0
My storage unit was inside climate controlled and I felt should have been better which is why I chose more expensive unit. My belongings had ants and after unpacking found mice chewed clothes!