Customer Reviews for U-Haul Moving & Storage at Fall River at I-195

1,197 reviews

110 Lewiston St   Fall River, MA 02721
(1/4 mile east of Stop and Shop at corner of Plymouth Ave and Rodman St, Next to Fall River incinerator)

(508) 676-7779

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(508) 676-7779

110 Lewiston St
Fall River, MA 02721
(1/4 mile east of Stop and Shop at corner of Plymouth Ave and Rodman St, Next to Fall River incinerator)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Not a thing.. 😊

cheryl renn 
Rating:
5.0

Customer did not leave a comment.

David Mello 
Rating:
5.0

Customer did not leave a comment.

AMBER FREITAS 
Rating:
5.0

Customer did not leave a comment.

David Mello 
Rating:
5.0

The staff was always very pleasant to work with and very helpful whenever I had a question or issue. I would absolutely recommend this UHaul location!

julianna anthony  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AMY STACK  |  First Impressions 
Rating:
5.0

Loved the fact that when I wasn’t so sure the size of the storage unit the manager was willing to show me an example and wat fits best with me and my situation price was affordable including insurance

JESSICA RAMIREZ  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

belinda krulikowski  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Robin Dechaine 
Rating:
3.0

For one thing cleaning vehicles And to much money.

gary cory 
Rating:
1.0

Customer did not leave a comment.

ANDREW PONTES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BOBBIE PERRY 
Rating:
3.0

Customer did not leave a comment.

Larry Williams 
Rating:
4.0

My driver wiper did not work correctly due to an all day rain.

Patricia Fernandes 
Rating:
5.0

Best u haul ....SINCERELY...Henry Rogers

HENRY ROGERS 
Rating:
5.0

The manager was very helpful very happy with my experience.

Kenneth Medeiros 
Rating:
4.0

Customer did not leave a comment.

REGINA SOTO  |  Overall Experience 
Rating:
5.0

Carl did an amazing job helping me find what I needed

JANEL ALVES  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard Gamache 
Rating:
5.0

Customer did not leave a comment.

Karen Check 
Rating:
5.0

Customer did not leave a comment.

Robert Dawes-Hegan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eugene Smith 
Rating:
5.0

Mr fox was very helpful

joseph rutkowski 
Rating:
5.0

It was a great experience. I look forward to working with this location from here forward.

JOHN CADY 
Rating:
1.0

They attached my car after a gentlemen told me to come back and they’d attaché it. I went back and my car came off the dolly and hit my other car the belt were not in correctly. They over charged me my quote was different than what I was given and I reached out and never received a response from the store manager

Tathianna Allen 
Rating:
5.0

The staff were very friendly and helpful. It was a pleasure doing business with them

henry sampson  |  Overall Experience 
Rating:
3.0

This company makes a lot of money and y’all charged me $50 for being very very very little bit less than what I rented it on.. it was not that serious I could’ve paid $5 and just out the extra gas in.. smh I got the $50 back but that’s crazy…

Jasmine Ward 
Rating:
5.0

I am so grateful for UHaul storage. The convenience, the staff is way beyond. Thank you so very much👍🙂

JULIE MELLO  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jonathan Rego 
Rating:
2.0

We payed for climate control and close to 1/2 of the items were moldy.

Susan Martin  |  Overall Experience 
Rating:
5.0

Nothing, your location runs very smoothly, I was very happy with my service today

Guillermo Hernandez 
Rating:
1.0

I didn’t sign the pin pad it was signed by a worker I did not sign it & I did not want insurance & they still proceed to give me insurance if someone can contact me would be appreciated

Melissa BrousseU 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY HANGSLEBEN  |  First Impressions 
Rating:
5.0

It’s very good attendance

alberto martins 
Rating:
4.0

Has nothing to do with location, but being charged a full day extra for being an hour and 20 min late is ridiculous. I got the truck there before the location closed which should've be good enough. I will no longer use uhaul if at all possible.

Brian Ray 
Rating:
4.0

Customer did not leave a comment.

Leandro Furtado 
Rating:
5.0

Great staff

Alan Whalen 
Rating:
5.0

Tamara was super helpful, friendly, will definitely rent at this location again!

Mark Pacheco 
Rating:
5.0

Customer did not leave a comment.

Kwame Peters 
Rating:
5.0

Customer did not leave a comment.

Zachary Mahan  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

JOHN BERNARDO 
Rating:
5.0

I had a great experience in U-Haul . Very professional very helpful.

Nysaiah Romero  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

jocelynn felix 
Rating:
2.0

Elevator always broken sucked

ADAM SOARES  |  Overall Experience 
Rating:
5.0

Person working knows what she is doing! Very fast, professional, and helped me alot!

Sokloeuth Meas 
Rating:
5.0

Customer did not leave a comment.

Karen THOMPSON 
Rating:
5.0

Customer did not leave a comment.

Jerome Richardson 
Rating:
5.0

Customer did not leave a comment.

Priscilla Read 
Rating:
5.0

Customer did not leave a comment.

Vania Roman 
Rating:
5.0

Customer did not leave a comment.

carlos vele 
Rating:
3.0

Customer did not leave a comment.

Michael Mason 
Rating:
5.0

Customer did not leave a comment.

RICHARD BARBOZA 
Rating:
5.0

The folks at U-Haul were wonderful caring efficient & helpful @ Customer Service. Thank you for your kind consideration of our particular needs. John and Judith

John Estes 
Rating:
3.0

Customer did not leave a comment.

Dakota Silva  |  Overall Experience 
Rating:
5.0

Never had to use a storage place. So this was a great experience everyone so nice and helpful.

CHRISTINE BOTELHO  |  Overall Experience 
Rating:
5.0

Always get in and out and there customer service is great

HENRY ROGERS 
Rating:
5.0

Couldn't find where the unit was at first but overall everything was good.

Melissa Amaral  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jason Veras 
Rating:
5.0

The truck ran really rough over 50 MPH, Shaking in the front end. Headlights were very dim while driving after dark.

steven parrott 
Rating:
4.0

The prices are extremelyvhi

WILLIAM FIGUEROA  |  First Impressions 
Rating:
5.0

Very nice peoples

alberto silva 
Rating:
1.0

Clean secure place ,Staff very polite and helpful , will recommend the place to any one

RSK Machines R. Kallini  |  Overall Experience 
Rating:
5.0

The young man looked for alternatives to help me and he did!

Kamil rivera  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Courtney Williams 
Rating:
4.0

More counter personnel recommended

Robert Ashman 
Rating:
4.0

Customer did not leave a comment.

Abigael Ogunbanjo  |  Overall Experience 
Rating:
5.0

Truck needs some work transmission don't shift front end shakes

HENRY ROGERS 
Rating:
5.0

Tanisha is a Superstar….always a pleasure working with her⭐️⭐️⭐️⭐️⭐️

PEDRO FERNANDES 
Rating:
5.0

Customer did not leave a comment.

David Piela 
Rating:
3.0

Paid $45 for 41 mins that's nuts. The assistant did well

john pelletier 
Rating:
4.0

Customer did not leave a comment.

JOHN BOTELHO 
Rating:
5.0

Customer did not leave a comment.

Dustin Dion 
Rating:
5.0

Customer did not leave a comment.

david rivera 
Rating:
5.0

The place was nice and clean and the staff person who attended me and my boyfriend, was friendly and went over everything with us so we understood everything she was awesome . I’d recommend this place to anyone who is moving or evening just storing their things there !!

DARLENE CARREIRO  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carmelle Louissaint 
Rating:
5.0

Customer did not leave a comment.

Micah Omonira  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

goretti furtado  |  Overall Experience 
Rating:
5.0

Friendly, fast and very good service.

Jenny Turcios 
Rating:
4.0

Customer did not leave a comment.

kristin fernandes  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mary moniz  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Stephen Borden  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

neftlay arroyo  |  First Impressions 
Rating:
5.0

My only complaint is Boxes First. I rented 2 bins, when things were brought into uhaul storage it was done professionally by another company in 2 hours. Nine months later Boxes First was hired to remove it but did only 1 bin in this amount of time. There was damage done to my furniture and home when the furniture was brought in by Boxes First.

Nicole Borden 
Rating:
5.0

Customer did not leave a comment.

TASHA SMEAD  |  Overall Experience 
Rating:
4.0

Went to return truck doors were locked so left key in drop box

THERESA RIOUX 
Rating:
5.0

They were really great. I had to keep the truck an extra day, and when I called them they said no problem and thank me fall calling 👍

nancy whittle 
Rating:
1.0

To improve have nicer employees who are willing to help customers, respectively.

edward mastri 
Rating:
1.0

Employees were very unprofessional and especially the manager very disrespectful will never rent from this place again or recommend a friend

edward mastri 
Rating:
5.0

Appreciate the help for this rental from Shauncy.

John Pecic 
Rating:
5.0

Customer did not leave a comment.

David Mello 
Rating:
5.0

Customer did not leave a comment.

Dennis Torres-Ortiz  |  Online Move In 
Rating:
1.0

Not enough truck rentals! Reserved a 20 foot truck was told by uhaul rep it was in a accident. Wouldn't give us a deal on milage another truck rental. Went to location was told they have nothing went to another location was told there was a 25 foot truck there got there it was gone. Keneth from the other store and women from that store went above and beyond to make it work. However I had 2 helpers at my house that could do nothing because there was no uhaul there. I ended up paying 200 additional money to the movers 100 per hour I Reserved 3 hours. More trucks needed!

Debbie Haumann 
Rating:
3.0

No real issues with service or equipment. Just disappointed with the take every penny policy. I rented the trailer Saturday to Saturday. Prior to pick up day I stopped in to inquire if the trailer I was renting was available on the night before I might pick it up making on less thing to do the departure morning and since it was there they said yes. Didn't think they would charge for another full day. In the past that courtesy was extended so I'll deal with a different location or company next time.

Henry Vaillancourt 
Rating:
4.0

I had an indoor unit in the second floor and the elevator was out of service far too frequently, resulting in having to carry large, heavy objects via the stairs.

Jason Lopes  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

TODD SANCHEZ  |  Overall Experience 
Rating:
5.0

Great experience, staff and facility.A little pricey. Moved because I didn't need storage anymore. Thanks.

Ronald Pavao  |  Overall Experience 
Rating:
5.0

Tanisha was always wonderful when dealing with her. Very helpful and pleasant. Never have any issues when renting units or trucks from that location. Would definitely recommend to anyone.

Melissa Amaral  |  Overall Experience 
Rating:
3.0

Everyone was so very helpful. I didn't like trying the app....it was not intuitive!

CATHERINE A Tobin 
Rating:
1.0

I will never use or recommend this location to anyone I know

Bobbi Boday 
Rating:
5.0

Customer did not leave a comment.

ronald pavao 
Rating:
5.0

Great experience, friendly staff,

Michael Arruda 
Rating:
5.0

Customer did not leave a comment.

Lisa Halajko 
Rating:
4.0

Only difficulty experienced was the elevator being out of service for over a month (at least the times I tried to access my second floor unit to remove heavy objects). This unfortunately was the case more than once.

Kathryn Dow  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CHARITY SHEA  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DAIRE ELLIS  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

joe silva  |  Overall Experience 
Rating:
5.0

Well I usually get to have a U-Haul 24 hours I rented the van for 1995 and they only told me I could have it for 3 hours I asked them if they could give me an hour just in case so I was told bring it back at 5:00. I got an email today that says I didn't have to bring it back till 6:00 I did not finish my move I don't understand why I only had a certain amount of hours versus renting the trucks for 24 hours. I was short-sheeted and it is upsetting me because I still have to pay someone else I was not finished with my move it was a waste of my $109 plus gas

Judy Palani 
Rating:
5.0

Greatest location from here to Alaska

tanisha miranda 
Rating:
5.0

Its been great. No improvement needed

JILLIAN RAINES 
Rating:
4.0

Customer did not leave a comment.

Madelyn Vieira 
Rating:
5.0

Right down to my last day I had a great experience with U-Haul. The manager went well above and beyond to make sure of it highly recommend this location

Lee Manning  |  Overall Experience 
Rating:
4.0

everything was great other than the air conditioning in the truck not working on a 90 plus degree day

Justin Santos 
Rating:
4.0

Customer did not leave a comment.

CLEVELAND BRANDON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amina Salim 
Rating:
5.0

Customer did not leave a comment.

Theresa Jackson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

doug naylor 
Rating:
5.0

The fellow that helped me sign up for the unit and sign was extremely helpful

Michael Cashman  |  Overall Experience 
Rating:
5.0

The U-Haul app I was very displeased with it took me over an hour trying to get the app to find my location and to turn the truck back in I ultimately had to call U-Haul to let him know that I turned the truck back in because the app wasn't working properly and it was very frustrating but the location where I deal with U-Haul is excellent

RONDAL VICKERS 
Rating:
5.0

Over all good experience.

marjorie craig  |  Overall Experience 
Rating:
1.0

They only gave me the truck with a half a tank an I brought it back a half of tank an they said it was not right that they gave me more an then charged me 30$ when it wasn’t even 30$ in gas in there to begin with like that’s ridiculous

ZOE ALVES 
Rating:
5.0

All the U-Hall staff at Fall River site were very friendly and helpful.

JOSEPH XAVIER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terry Lee Silberman 
Rating:
5.0

Customer did not leave a comment.

steven robles 
Rating:
5.0

All went exceptionally smooth

ANDRE DAROSA 
Rating:
3.0

You didn't have to raise the prices

James A Smith  |  Overall Experience 
Rating:
5.0

The facility was very good,excellent the only issue I could see was a mouse in the house.They had out traps but mouse was smart.Other than that excellent service and well kept facility.

DOUGLAS A WRAY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joao Pacheco 
Rating:
5.0

Customer did not leave a comment.

Will Roantree 
Rating:
5.0

Excellent and friendly service! The prices were very much reasonable compared to other companies. Thank u for making my move so easy!

Rich McArthur 
Rating:
4.0

Train phone associates better. I made the reservation over the phone and when I showed up to pick up the van at the locationIwas told to go too, my reservation could not be found. She reserved it under a different first name than mine instead of asking me how my name was spelled or verifying my name was correct. This led me and other customers to have to wait over 30 minutes to figure out what was wrong.

marangely Bajandas 
Rating:
2.0

Had to wait 30 minutes to even pickup the vehicle. That included 15 minutes upon arrival inside the empty store without a single employee present at all. No apologies. Receipt wasn’t sent via email when they said it would be either. Like all locations, it’s so frustrating that you can’t actually call and speak to anyone at this location without going through the general UHaul answering system.

Joel G Singley 
Rating:
5.0

Customer did not leave a comment.

lisa wade 
Rating:
5.0

Tanisha in the office was very knowledgeable and helpful

brooke Geromini  |  Overall Experience 
Rating:
4.0

Employees were friendly and accommodating

Raymond Roberts 
Rating:
5.0

Customer did not leave a comment.

Ken Crouse 
Rating:
5.0

Taneesha was great!! Thank you!

Robert Spezzano 
Rating:
5.0

Saff was so awesome and friendly. I always go to this Uhaul cause of them. They treat you so well.Highly Recommend this Uhaul Thanks Girls!!!!! Lee Richardson

LEE RICHARDSON  |  First Impressions 
Rating:
5.0

Love it

MARCO CORDEIRO 
Rating:
5.0

Sherry was great! Professional and speedy! What more could you ask for! Thank you!

matthew bertrand 
Rating:
3.0

Customer did not leave a comment.

Joshua Tiang 
Rating:
5.0

All the staff were very friendly and helpful. I highly recommend to others. Thank you Mrs Miranda

joseph xavier 
Rating:
5.0

Customer did not leave a comment.

Katie Schaffer 
Rating:
3.0

Customer did not leave a comment.

Justin Howell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ARTHUR PINA  |  Overall Experience 
Rating:
5.0

She was awesome suggested many items I needed and explained and showed me the van and a pleasure to work with. Thank you

JESSIE COOK 
Rating:
5.0

Customer did not leave a comment.

Sergio Miranda 
Rating:
5.0

Outstanding staff and the manager is EXCELLENT👍👍👍👍👍👍

Michael Cashman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deborah Charbonneau 
Rating:
5.0

Customer did not leave a comment.

Joseph Nerino 
Rating:
5.0

Very good

aldriom dacruz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Monica Vieira  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marilys Holdeman 
Rating:
5.0

Customer did not leave a comment.

Jeffrey sousa  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kyle guimar  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LORI MILLS  |  First Impressions 
Rating:
5.0

Very good attendance

alberto martins 
Rating:
5.0

Customer did not leave a comment.

Francis Carlo 
Rating:
3.0

Customer did not leave a comment.

linda taylor  |  Overall Experience 
Rating:
5.0

Tanisha was amazing and very helpful. The store was clean and well stocked. My storage unit was clean and available.

EDWARD VAZQUEZ  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KEVIN NICHOLAS  |  First Impressions 
Rating:
5.0

Tanisha was very kind and professional. She was very helpful with determining the right size unit that would work best for me. I was very pleased all the way around and would highly recommend this storage and rental facility in the future.

JAMES MIRANDA  |  First Impressions 
Rating:
5.0

The staff in Fall River where extremely helpful I would 100% recommend using the U-Haul storage facility in Fall River before going anywhere else 100% facts

Keith Gillette  |  Overall Experience 
Rating:
3.0

Not all but there is like 3 employees that always gives attitude every single time for no reason what so ever. I don’t even no why.

Gilbert Ruiz  |  Overall Experience 
Rating:
5.0

I Love Taneisha very good manager - caterina tavares

caterina tavares  |  Overall Experience 
Rating:
1.0

A lot of my personal belongings were destroyed due to lack of security and security cameras. Access into every unit can be accomplished by going right over the top of the wall of the security units. This makes the unit absolutely unsecure. The general manager when confronted with the damage to my property was very dismissing of my complaints. Offered nothing in return to rectify the problem. I would not recommend this location to anyone! Drug deals were being conducted at the storage units as well as me witnessing a break into the storage unit across from mine. I have used U-Haul Storage many times in the past and have had no problem with security or damaged property. That being said the Fall River facility is the most unsecure unsafe and unsanitary location that I have ever been to. I will not use the Fall River U-Haul storage facility again. Most of the staff on site are under staffed and not capable of dealing with the amount of volume of drug trafficking and break-ins and destruction of personal properties. Most of the staff on site were extremely helpful and tried to do their very best to be accommodating when issues arose. The manager Karen was extremely helpful very pleasant to talk to and did her very best to try to correct the issue with my particular unit. That being said the general manager of the facility should be removed of his position. It was extremely rude extremely belligerent and offered no resolution to an obvious ongoing problem. That being said I will end my comments here. Sincerely Jason Rodriguez unsatisfied customer.

Jason Rodriguez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NANCY RAPOSA  |  Overall Experience 
Rating:
5.0

Staff was great

marc polin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Cashman  |  First Impressions 
Rating:
5.0

Excellent customer service

cariana pascual  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BORA YOEUN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John Heywood  |  Overall Experience 
Rating:
2.0

I had an agreement with John back in August that I had abandoned my unit and there would be no additional charges to myself and replied to every email sent . Noting the above .

Ed lepage  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JESSE LINHARES  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

alvaro santiago  |  First Impressions 
Rating:
5.0

None

joe silva  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Nicolas Gouveia  |  First Impressions 
Rating:
5.0

Great road side assistance , great customer service . Easy to use

Hailey Haynes  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

linda taylor  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Matthew Plante  |  Overall Experience 
Rating:
5.0

Todo bien

Angel Rosado  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Jordan  |  First Impressions 
Rating:
2.0

Prices for storage were outrageously high I paied $212 for a 10×15 couldn't even fit a compact car in the unit and for $212 I didn't even get 24 hour access I had to pay extra had to pay endra for a key fob because the card never worked most of the time now I pay $160 for a 10×20 with cameras gated and 24 hour access

Tyler Surgens  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer Valcarcel  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALEJANDRO PAZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

amanda pulsinelli  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

HENRY HOWELL  |  First Impressions 
Rating:
5.0

The staff was amazing helping me figure out a storage unit that is suitable for my work stuff I will do my business with this self storage for here on out

Keith Gillette  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jessica Barreto  |  Overall Experience 
Rating:
4.0

It would be nice to have carts available for moving in to interior, climate-controlled units. Also, need more keypad accessible doors.

Marilys Holdeman  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Paula French  |  Overall Experience 
Rating:
5.0

Your employee Tanisha went above and beyond with helping me with my unit I was very nervous about the whole process but her explanation and confidence put my mind at ease I’m so thankful for her knowledge and assistance

NICHOLAS COTE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RACHAL ST MARIE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wendy Olivier  |  Overall Experience 
Rating:
5.0

Staff is incredibly helpful and pleasant.

Yvonne Pina  |  First Impressions 
Rating:
1.0

Only complaint I got is that there not enough cameras they should have cameras in the front entrance where the gate opens so they can catch every cars license plate when they enter because I’ve heard of a few people getting there stuff stolen and they can’t do nothing about it because no one was caught on cameras I think they can do better protecting there costumers stuff

Alexander Molina   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jacqueline Butler  |  Overall Experience 
Rating:
1.0

Had a reservation for a storage unit. When I got there I was told it didn't exist even after I showed confirmation number.....never use U-Haul...EVER!!

Douglas Dopart  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

HELEN VALADAO  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sandra Rendall Tavares  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RITA TARTER  |  First Impressions 
Rating:
1.0

I have been with haul for 3 yrs an never missed a payment when they went up on the storage amount never complained when I moved out you would think they would have the decency to prorate I wasn’t expecting all the amount back it was a wk an a day into the month but be kind an say yes we can do something instead the manger said no I haul don’t do that so no I will not recommend anyone to use the one on Lewiston st

Ann Marie Rodrigues  |  Overall Experience 
Rating:
5.0

John Heywood went above and beyond to help us when we rented a UBOX and a list of errors transpired. It was delivered to the wrong facility on the wrong date. John was not familiar with UBOXES but searched until that problem was solved. Again, there was a problem with the destination and John made sure that the right people were contacted to rectify the situation. Each time assuring us that it would be taken care of which relieved us of worry. John exemplifies quality customer service. UHAUL should be proud to have him as a team member,

Joesph Ganem  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ashley Moreau  |  First Impressions 
Rating:
5.0

Costumers service it’s the best John,Trisha and Greg are awesome They work hard to make my needs trucks are very clean storage very clean very polite very respectful I’m nothing but good for them

awilda forty  |  First Impressions 
Rating:
3.0

for the first few months of my storage time the elevator was not in operation. i had to wait til it was back up and running before emptying my unit fully. i had emptied some things but had to wait for the bulk of it to be moved out due to elevator being shut down. i did show up last weekend to move stuff out but the gate would not open as the key pad would not function.

April Souza  |  Overall Experience 
Rating:
5.0

John Haywood hands down best thing to happen to 081

TANISHA MIRANDA  |  First Impressions 
Rating:
5.0

Fast Friendly great customer service

Joshua Marlow  |  First Impressions 
Rating:
5.0

John and Tenisha are very helpful and extremely kind. I appreciate their customer service as well as their assistance!

Zuleyma Baez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ERIC LAURIANNO  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shana Machado  |  Overall Experience 
Rating:
5.0

Very nicest spot

Debra Rego  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Gerald Montigny  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Erin Catterall  |  Online Move In 
Rating:
2.0

Could never contact local office by phone , storage was ended by William Rice on 03/25/2022 . And I continue to receive bills for this unit

William Rice  |  Overall Experience 
Rating:
5.0

The gentleman that help me was very pleasant and helpful..

KAYLA VIEIRA  |  First Impressions 
Rating:
5.0

I have to say the girl that waited on me did everything she could to help me get a storage unit and fulfill my needs for a storage unit very good experience Very polite and knowledgeable I really appreciated her help!

kimberly desrosiers  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Guillermo Hernedez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ann rooney  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILBETH REYES  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tara Schondek  |  First Impressions 
Rating:
3.0

Rates was to expensive for me thank you.

Emanuel Soares  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

lisa larochelle-davis  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

James A Smith  |  First Impressions 
Rating:
2.0

We rented from U-Haul for approximately 10 months we went there at least once a month and every time we went there the elevator was broken. We would call and it took a long time to get someone down sometimes to fix it. It was a big inconvenience as far as trying to remove stuff from our unit because we had to carry everything by hand. I would never rent from here again.

Melissa Rodrigues  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dilaury Serrano  |  Overall Experience 
Rating:
4.0

Have never had any problems or issues. Staff has always been friendly and helpful.

DANIEL TEIXEIRA  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

nancy sapp  |  Overall Experience 
Rating:
3.0

Elevator was always not working

SCOTT FERREIRA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Judah Grigsby  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

LISA RHIND-MEDEIROS  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Stacy Heffner  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

benjamin pascual  |  First Impressions 
Rating:
5.0

Great storage facility and great people that work there I would recommend that place to anybody.

messias arruda  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

BELINDA FAGUNDES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rodrigo Jovem Guilherme  |  First Impressions 
Rating:
5.0

I would like to compliment the young man that helped us set up our storage unit and helped us upgrade from the original one that we had reserved and showed is the model units to give is a better idea of the space ,he was really helpful

Stacy Tavares  |  First Impressions 
Rating:
5.0

excellent service, worth the extra money to have my belonging in a clean and safe place. Originally had a reservation with Public storage, but when I went to the place it was dirty and it had holds in the roof. Also, it was not is a safe neighbor and I was worried.

Symone Green  |  First Impressions 
Rating:
5.0

The staff were very pleasant to work with and helping me figure out what I needed.

Kimberly DUPRAS  |  First Impressions 
Rating:
3.0

Need more parking . You are not able to park your vehicle in the storage lot . They need to buy part of the parking lot across the street from the office , for customer parking, instead of having to park on the side streets.

Jeremiah Costa   |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

DAVID CORDEIRO  |  Overall Experience 
Rating:
2.0

Honestly the worst unit I have ever had due to one big headache I am sure the staff is aware of, the elevator. Besides that staff was helpful and polite only other concern I had was people walking in the faculty when I swiped my card that appeared homeless. I been homeless so nothing against that but for security I believe they should check in as well. The elevator is the biggest headache there though

Steven Ashley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melinda Moten  |  Overall Experience 
Rating:
3.0

Price kept going up

KRUNNA ASHBY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Peter Rezendes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Rancourt  |  Overall Experience 
Rating:
3.0

I attempted 3 times to complete the online move in but I got an error all 3 times. Then, when I tried to do the process through the store itself I couldn't get hold of anyone. I was transferred to a representative somewhere that was very nice but couldn't help. We had to stop and pull over on our way Just to get this done which delayed us and almost costing us 100s of dollars.

Rebecca Sasssman  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

yeisha matos-marin  |  Overall Experience 
Rating:
1.0

The security devices broke and we're never fixed but they still kept raising my rates.

Bo Applegate  |  Overall Experience 
Rating:
3.0

Had mice in unit requested. Threw 3/4 of belongings away requested last mont refund was out two weeks before end date and management refused b said my responsibility to bait traps

michelle minor  |  Overall Experience 
Rating:
5.0

I have still NOT received a confirmation email that I have terminated my tenancy and my credit card will not longer be billed. Please get that to me William Carnes

William Carnes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANTONELLA CATINO  |  Overall Experience 
Rating:
5.0

The customer representative at the front desk was very knowledgeable and friendly.

Guillermo Hernedez  |  First Impressions 
Rating:
4.0

Uhaul as a whole they are a bit above average but where I went to rent a unit it was very poor, I have been there quite a few times with a friend of mine and seems that there is always an issue at that facility, my experience I was at the facility for the opening time at 7:00am due to the online check out wasn’t happening even tho I did it three times, I got there before 7 and the doors weren’t open and ready to take anyone until 7:30, no big deal things happen we’re all late every now and then, the person at the desk went to do my reservation and the final step she gave me my license and a written down number to uhaul and said idk why but I can’t make it past the end here’s the number to call, ok no problem, got in my car called the number mine u at this point it’s 8am, I was on hold for ten minutes, not to bad, the woman on the phone was nice and helpful, she resolved the issue with the computers that day quickly and sent me on my way, I make it to the unit, opened it, and realized I had made a huge mistake and ordered a unit way to small for my stuff, now the unit was paid for the lock wasn’t even used but I realized that was my mess up and didn’t expect uhaul yo accommodate me for my mistake but seeing how I really needed something at that moment and something larger I took the chance of asking the person at the front desk if for any chance I would be able to hand in those keys and pay the difference for the next size up, she couldn’t do the transaction I was told it was above her pay grade and that her manager would be there later on in the day but told me if it was something I needed ASAP to call that number she had given me once again, I sat outside called the number was on hold for 30 minutes for the rep to tell me that there is absolutely nothing she could do that the only thing she would be able to do was put a reservation on the upgraded unit but still have my original unit active so pretty much sat outside of uhaul for 30 minutes for some one to tell me pretty much that’s I wasted my time calling, I left at this point already frustrated over 2 hours of my day was gone but bit the bullet because again my fault. Early after noon I called the location to see if the manager was there I was placed on hold for 20 minutes until I couldn’t take it anymore and hung up, called them back and the person that put me on hold had redirected me to the uhaul 1800number once again lol finally after holding again for a while I told the person on the line what was happening (at this time I didn’t know I was redirected) and the lady tells me that she can’t cancel it must be don’t at that location and if I wanted she could transfer the call there that’s when I questioned why it wasn’t a direct call earlier, she transferred the call and what do you know on hold once again. Couple hours went by after I hung up during the hold out of frustration and this time I took a different approach and did the live chat on the website, I believe the contacts name was amber and she was extremely quick extremely helpful, very professional told me she would email the GM, send me a copy of the conversation and send me the gm email just in case. Not very long after that call the GM had reached out to me and was very proper and professional, didn’t ask me what happened who messed up didn’t ask for details which I respected because even tho I had a aweful experience I wouldn’t want someone to lose their job because of it so I liked that and he gave issued a refund, still waiting on the refund but that’s to be expected

Derick Freitas  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Nicole Ferreira  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wayne Phillips  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lucas Stauffer  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

David DiGregorio  |  Online Move In 
Rating:
5.0

Fantastic customer service. Very knowledgeable about my needs, even put a smile on my face during some hard times. That man needs more $$!!

Jared Stevens  |  First Impressions 
Rating:
5.0

Nicky Baby is absolutely sweet as he can be , most understanding will big to listen and get what you need ! He knows he’s Stuff ! Great great customer service 💜

Kimberly Gonzalez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas Frias  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

julie partraidge  |  Overall Experience 
Rating:
5.0

The young man that helped us was outstanding! Very helpful and knowledgeable. Made renting a storage unit super easy and simple! I love how the storage unit comes with its own lock and it was very clean inside.

Jennifer HOLDEREAD  |  First Impressions 
Rating:
5.0

Professional and friendly customers service. Give me all the info I needed

Luis Ocasio Santiago  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Keegan Monahan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Krystal Dechaine  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

vernon newbury  |  Overall Experience 
Rating:
5.0

Only had the unit for a short time but always communicated with friendly, helpful, staff. The storage area was well maintained and clean. My temperature controlled unit was always kept at a comfortable temperature where I did not have to worry about the state of my belongings. Would definitely recommend.

Sarah Rose   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NATALIA DUNSON  |  Overall Experience 
Rating:
5.0

They were very friendly

APRIL ALMEIDA  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kate Roberts  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Richard Reardon  |  Overall Experience 
Rating:
5.0

To the young man who helped me find just the right unit... Ur awesome thanks! Great location and just what i needed for my price. very happy customer thanks again man!

Erica Belisle  |  First Impressions 
Rating:
5.0

Fast, easy, convenient..

Robert Bearden  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shelby Altman  |  First Impressions 
Rating:
3.0

All of the employees were very kind when I originally rented the unit. When I returned to pay off my balance and terminate my rental agreement I had to stand out in the rain for over 20 minutes because even though the office was supposed to be open the doors were locked. There was a sign on the door that said: "Out in Storage, Be Back Soon". I called the contact number that comes up when you google that location but that routed me to a call center who then had to "send a message" to the office I was outside of to tell them someone was waiting. Finally, the employee came out of the bathroom ( he was not "out back in storage) and I was able to pay off my bill.

Brittany Hart  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jason Flores  |  Overall Experience 
Rating:
4.0

I emptied out my unit on the 12th of the month and I didn’t get any money back for the remainder of the month, so I’m very upset about that.

Guillermo Fernandes  |  Overall Experience 
Rating:
5.0

professional staff accomommadating. easy transition. thanks.

RONALD PAVAO  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DEREK DESROSIERS  |  First Impressions 
Rating:
5.0

No comment

GISSELLE CARABALLO  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jessica Sousa  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mary Sue Dinsmore  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AMANDA GAGNON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robin Busch  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gregory Durfee  |  First Impressions 
Rating:
5.0

Nick was the greatest. I needed a unit on short notice and he came through for me and got me the size I was looking for. The other guy working the counter is also great (so sorry I can’t remember your name). Whenever I ordered boxes he’d carry them to the car for me. He was so nice for doing that. Me and my family we’re moving to a new home after 16years at our current home and to say moving is stressful is an understatement. But working with UHaul for our storage unit and truck took away a big part of our stress. We had to be out of our home and into the new one in such a short time period. The only way it would work is if we had a storage unit to put our things for a while. Thank you!

Melissa Mello  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joe Medeiros  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kayleigh Cabral  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Zachary Jonsson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wascal Pimental  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jay Massa  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ninoshka Hernandez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vanessa LePage  |  Overall Experience 
Rating:
5.0

Very please thank you very much

Barbara Lamere  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeff Dacosta  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

CHERYL GOMES  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Venita Qualls  |  First Impressions 
Rating:
5.0

Sus instalaciones son muy buenas pero deben mejorar los precios un poco no estaría malí tendrían y tendrían más volumen de rentamieto

Juan Rodriguez  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

ALISHA REGO  |  Overall Experience 
Rating:
2.0

My boxes and mattress were all wet and full of rat dropping

Irene Daponte  |  Overall Experience 
Rating:
5.0

the young man who helped me was very good at his job.

Richard Robidoux  |  Overall Experience 
Rating:
1.0

Elevator barely ever worked. Which for somebody with a hip replacement I had to move furniture out of the facility down 2 flight to stairs. My card barely ever worked sometimes to get into the building. More than anything though it was the elevator that was always inoperable. For the amount of money that I spent there it's completely unacceptable. I at times would call to make sure that the elevator was working but on the day that I had to move everything out it was not working as with a lot of other times I went by there. Nick was a great help and honestly would call me when the elevator was up and running so that I would be able to go there and get stuff out.

Sandra Achadinha  |  Overall Experience 
Rating:
5.0

Monica Martins the on site manager as i know her always provides EXCELLENT customer service. Mark Harrison 508-441-9779

MARK HARRISON  |  Overall Experience 
Rating:
5.0

The Manager was sweet and they took care of the storage units well they were maintained very well.

Kelly Duarte  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JESSICA QUITERIO  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maria Carmen  |  Overall Experience 
Rating:
5.0

We will definitely like to go back next spring

Melinda Faria  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Miragliotta  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALAN BERNDT  |  Overall Experience 
Rating:
1.0

My bike got ruin bye mice’s are my wires and was there for ten years and your storage kept on raises storage fee

EDWARD MESTRE  |  Overall Experience 
Rating:
5.0

The manager was incredibly sweet, extraordinarily helpful, and very professional. It was a wonderful experience.

Brittany Hart  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LINDA SENS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

thell hendrick  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Joyce Mello  |  First Impressions 
Rating:
5.0

Everyone there were really nice courteous and professional...hire more like this crew...I'm serious.

EUGENE OBRIEN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James Alix  |  Overall Experience 
Rating:
2.0

IMain outside access gate broken numerous times. Issue with accessing outside door numerous times. Pass card wouldn't open the door. On last day there was a back up of 3 members trying to access. Unsafe area with people congregating outside there units. Called office for information and person in office started swearing and yelling about having to eat and this f...king job sucks he wasn't f....ing going to keep doing this and he was f......ing going to quit. I was shocked and person that had answered the phone was trying to calm the other down and kind of apologized but not too sincerely. That was enough for me. When checking out 9 days before my monthly end date I expected a partial refund. When asked the clerk told me he didn't think so because it was close. I had 9 more days that I had paid for. My billing was on the 10th of the month and I left the 1st.. I said then I'll take my unit back if I have to pay until the 10th. He told me that would be a $50 charge to do that. I was extremely angry and as I was leaving I did say very loudly that UHAUL was the worst and I'd tell people that. I think this place was undergoing management/ help change. I haven't seen the 40ish man who was there before in a while.

luce murphy  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JOSEPH AMARAL  |  First Impressions 
Rating:
5.0

Muy buena y los empleados muy eficientes

Josue Hernandez  |  First Impressions 
Rating:
5.0

Monica and her stag went above and beyond to help and accommodate me... thank you really doesn’t express how grateful I am for the entire experience 💖

CHERIE CASTILLE  |  Overall Experience 
Rating:
4.0

Several issues at the start but staff very helpful and issues resolved.

richard ketterman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

manny cruz  |  Overall Experience 
Rating:
5.0

Monica and her staff were amazing .. they went above and beyond to make the experience the best I have ever had with U-Haul !!!! Thank you so very much for all the help and love it was a priceless moment for me 💖

CHERIE CASTILLE  |  First Impressions 
Rating:
5.0

The lady at the counter was very polite and made sure i was very satisfied and made me feel comfortable and happy after i left

Edward Maldonado  |  First Impressions 
Rating:
5.0

MONICA MARTINS IS A GREAT HELP ,KNOW HER WORK WELL AND DID A GREAT CUSTOMER SERVICE .

Hilda santiago Martinez  |  First Impressions 
Rating:
4.0

A little concerned that the associates were not wearing masks. She put hers on at end of completing the paperwork but the other male employee didn't wear one at all. Just saying I feel they should be wearing a mask at all times when customers enter the office. Plus they can spread it to the merchandise that the customers touch. The male employee was working on rearranging the merchandise on shelves.

Barbara Adams  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHAEL DUNN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DIANE CASTRO  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Carla Devoe  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

john viveiros  |  Overall Experience 
Rating:
4.0

Nice place except having to wait for people to move from blocking the entrance. Having to get out of my truck and go inside to ask them to move. Either employees of you or customers being ignorant. No signs saying don’t block entrance. Some times I waited over 10 min.

Frank Vieira  |  Overall Experience 
Rating:
4.0

The place was very nice I gave you the four-star reading because I do not give five star rating

Thomas Maloney  |  Overall Experience 
Rating:
5.0

Very friendly and efficient. Monica and Kim were very helpful.

Jed Dawson  |  First Impressions 
Rating:
5.0

A well-maintained facility with a courteous and competent staff.

Daniel Smith  |  Overall Experience 
Rating:
5.0

.

Kayla Botelho  |  First Impressions 
Rating:
5.0

I was there from 2014 to 2019. Never had a problem... I had an inside unit & was always comfortable coming or going. Place was always well lit. Staff was always so friendly & helpful.

LINDA GRAY  |  Overall Experience 
Rating:
5.0

I can't say enough good about this facility. I was provided with excellent service and care and I certainly appreciate it.

Sharon Bouchard  |  First Impressions 
Rating:
5.0

Great experience Staff very knowledgeable, helpful and friendly

Nancy Phaneuf  |  First Impressions 
Rating:
5.0

If you have storage needs ,this facility is for you.

RUSSEL CORREIA  |  Overall Experience 
Rating:
5.0

From customer service to pricing. 👍

Frank Vieira  |  First Impressions 
Rating:
5.0

Everything was great. The staff was helpful, the facility was clean, well lit and taken care of. The only complaint I had was the key card gate would be broken and remain open from time to time.

Brett Miga  |  Overall Experience 
Rating:
5.0

Excellent experience.

timothy mccloskey  |  Overall Experience 
Rating:
3.0

They were very understanding, and helpful.

Lindsay Belisle  |  Overall Experience 
Rating:
5.0

Good

Alice Mahoney  |  First Impressions 
Rating:
5.0

Would use this facility again all my things were safe and secure staff was very helpful at all times

JAMES MATTHEWS  |  Overall Experience 
Rating:
5.0

Excellent service

Barbara Moniz  |  First Impressions 
Rating:
5.0

Very good

Glen Boutin  |  Overall Experience 
Rating:
5.0

Great place to store your stuff. I had left over office equipment and furniture. Sold all in a safe and secure environment. The staff was great!

GLENN JAEGER  |  Overall Experience 
Rating:
4.0

Good storage and nice clean

Eliane De Faria  |  Overall Experience 
Rating:
5.0

It was a pleasure doing business with this company

Sandra Gadsby  |  Overall Experience 
Rating:
4.0

Very good

Glen Boutin  |  First Impressions 
Rating:
5.0

Our family relocated which is the only reason after 10 years that we moved out. Joe Santucci is the Manager runs a good outfit. Each of the staff members have been patient and kind.

AMATO POLSELLI  |  Overall Experience 
Rating:
5.0

Very positive experience. Customer Service representative was polite, professional and courteous. Her name was Amy! I initially had a few concerns and they were quickly resolved. Thanks, Glenn j

GLENN JAEGER  |  First Impressions 
Rating:
5.0

very helpful and professional service

vincent spencer  |  Overall Experience 
Rating:
5.0

Great all around experience! Joe is very friendly and takes time to explain everything.

Ken McEachern  |  First Impressions 
Rating:
5.0

Very personable and efficient young woman helped me.

Jane Moffett  |  First Impressions 
Rating:
5.0

They took care of me.

Jonathan Borglund  |  First Impressions 
Rating:
5.0

The gentleman who set up the service for me was kind, informative and very professional. It was such an easy process. The facility is clean and well maintained. Great experience.

Linda Boudria  |  First Impressions 
Rating:
4.0

The people behind a desk was very professional explain to me everything the girl behind the death show me where the unit was how to operate the elevator and everything else that was very good at them

Thomas Maloney  |  First Impressions 
Rating:
5.0

Awesome customer service.

Kenneth Burns  |  First Impressions 
Rating:
5.0

Pleasant St has always been the BEST store very good to see Matt Santos again will be back for sure

William Carnes  |  Overall Experience 
Rating:
5.0

Great job in helping decide exactly what I needed

MIKE FACCHIANO  |  First Impressions 
Rating:
5.0

I am satisfied with the service that I got and would recommend it to anyone who asks.

KEITH MORRIS  |  Overall Experience 
Rating:
4.0

The only problem I ever had was sometimes the elevator didn't work

Dawn Mooney  |  Overall Experience 
Rating:
5.0

Your company she prorate when people move of the the unite early then the end of the mouth

Ryan Costa  |  Overall Experience 
Rating:
5.0

Very helpful in correcting drop off point. Wirked well with me for stirage unit and couteous

Lucille Clayton  |  First Impressions 
Rating:
5.0

Excellent staff. Professional and courteous. Facility clean .

Zachary Mahan  |  First Impressions 
Rating:
5.0

Cheryl was very helpful in the office and the facility worked out good for our needs. Tractor trailer accessible!

Summer Dillmore  |  Overall Experience 
Rating:
5.0

Person was very helpful

Robert Sampson  |  First Impressions 
Rating:
4.0

Great customer service

Netria Haywood  |  First Impressions 
Rating:
5.0

Good people polite and prompt excellent thank you

David Espino  |  Overall Experience 
Rating:
5.0

Staff was very helpful and answered all my questions.

marjorie craig  |  First Impressions 
Rating:
5.0

Very convenient location

jay correia  |  Overall Experience 
Rating:
5.0

Polite patients good communication I would defently refer others

David Espino  |  First Impressions 
Rating:
5.0

Na

jay correia  |  First Impressions 
Rating:
4.0

No complaints.

CLEMENT BROWN  |  Overall Experience 
Rating:
5.0

Everything worked just as we would hope for

Veneranda Miozza  |  Overall Experience 
Rating:
4.0

I was there 4 yrs no problems at all. All stuff was in climate controlled unit. I am handicapped and on a monthly check. And I was informed that a late fee of 22.00. I was told its law now. Really!!!

MIKE MICHAUD  |  Overall Experience 
Rating:
4.0

The staff was very friendly, and very helpful. Thank You.

BILLIE J WALKER  |  Overall Experience 
Rating:
3.0

This facility was the closest location that had the 26ft uhaul truck I needed. Overall I have rented from this location several times and each time I had issues returning truck & with storage unit

Lindsay Davis  |  Overall Experience 
Rating:
5.0

Very nice customer service

Delia Murphy  |  Overall Experience 
Rating:
2.0

I have a gift certificate that U-Haul would not let me get my money back it’s not fair and I’ll never use them again. Also I’ll tell the people I know to never get a gift certificate or use U never

Leeann Winbush  |  Overall Experience 
Rating:
5.0

Great place

Lisa Jay Furtado  |  Overall Experience 
Rating:
4.0

The staff was very friendly, helpful and efficient. I had not used this location before, so I was a little concerned, but everything went very smoothly. Thanks!

Mary Luzitano  |  Reservation 
Rating:
1.0

No comments

Florentino Correa  |  Overall Experience 
Rating:
3.0

The uhual truck I rented on 9/29 was all messed up and I got the wrong size and had to go to a different facility and they were rude about the mistake

arianna dooley  |  Overall Experience 
Rating:
2.0

Lost a unit to arson fire. You have cameras but not monitored. You moved remaining large locker into 2 smaller units, piled stuff on top of stuff. Snowblower on top of dresser added others property .

CAROL AGUIAR  |  Overall Experience 
Rating:
5.0

This is an incredible staff and management ! They worked with me through an difficult period in my life. Completely supportive, compassionate, and professional. I recommend this facility it’s team!

JAMES MOORE  |  Overall Experience 
Rating:
5.0

The staff are a great people

BRENDA RAMIREZ  |  Overall Experience 
Rating:
1.0

El camión en malas condiciones no frenaba se calentaba el storage que reserve no aparecia en sistema y la empleada poco amable y nada profesional.

marimar cortijo marrero  |  Reservation 
Rating:
5.0

the little time I had the unit it was a good experience

Shaun C Santos  |  Overall Experience 
Rating:
3.0

For new Storge units it’s a shame that there all infested with roaches and other bugs I was very happy I found them before I put my stuff in there but the employees was nice and helpful

Jerald Brilhante  |  Reservation 
Rating:
5.0

Wonderful service and friendly employees. I had no problems, but wished they were open a little later on weekdays, since I work long days. Not a deal-breaker by any means.

Jordan Santiago  |  Overall Experience 
Rating:
5.0

I have dealt with the U Haul in the past and had a great experience and now with something going on in my life i need them back and i am sure i will have the same great experience

Ann Marie Rodrigues  |  Reservation 
Rating:
1.0

Staff was rude when you didnt have your payment on time. They were quick to put their lock on your unit but took forever to take it off.

Jenna Devoll  |  Overall Experience 
Rating:
3.0

It Was Pretty Expensive For The Unit.

FRANK SILVIA  |  Overall Experience 
Rating:
1.0

1st 2 weeks gate was broken.When "fixed" it had taken 30-45 mins of running back and forth 2 gate on 3 consecutive visits.I finally had enough and removed my stuff.The staff was terrible.Unsatisfied!

Daryl Arabian  |  Overall Experience 
Rating:
1.0

Fall River Manager was rude I paid 179$ for a storage for my 2018 Porsche Macan ! 3 attempt 3 difficult days after the new system the remote did not open the gate “ so I paid for locker have no access

SERGIO BARBOSA  |  Overall Experience 
No reviews have been submitted for this location.

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