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Customer Reviews for U-Haul Moving & Storage at Falcon Field
24/7 Rentals
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U-Haul Truck Share 24/7© Location
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We are impressed with this facility and Ann was helpful and kind.
Eddie S | First ImpressionsThis is Cindy the sister of that actual client. The office always went above and beyond when dealing with them. We have no complaints at all. I would highly recommend this storage facility for anyone needing to store items you won't find a more fair establishment to deal with.
Patty M | Overall ExperienceI love this location it feels safe and the manager Ann is awesome.
AMY D | First ImpressionsGreat clean location. Access was easy and secure. We appreciate having a facility that can hold our stuff in a secure and conditioned space so nothing gets ruined.
Andrew W | Overall ExperienceVery clean easy to access w moving stuff in. Like the dolly’s to help u love stuff. We noticed several cars just hanging around when we were there. Not moving stuff in. Very suspicious..
Martina O | Online Move InThe only concerned I had was they upped the monthly charge soon after I rented the unit. I think it was a fair price at first but after the increased the monthly I began to move my stuff out. Not worth it then. One other concern there was no grace period on payment. That was another reason I got out. I did like how new and clean and staff were great
WESLEY S | Overall Experiencethe lights at my unit kept going on and off for a year they never got them fixed even though I made many complaints. said they had the electrician look at it multiple times?
Michael M | Overall ExperienceMy experience with U-Haul was wonderful. Everything worked out for me and the customer. Service was great and very nice. I totally recommend.
REBECCA P | Overall ExperienceOverall the experience was great. When there was a problem, it was resolved quickly and pleasantly. The only issue I have is not enough parking at the main office or the facility second facility on Highly
Dean S | Overall ExperienceExcellent employees, very helpful and friendly
Eva S | Overall ExperienceStaff was friendly and accommodating. Minor inconveniences happened and yet they were apologetic and corrected the issues that arose.
Melchor S | First ImpressionsAnna was great. Excellent customer service and clean facility.
Melissa M | Overall ExperienceAnn has been an Angel and a very good Manager of this property. I had gotten myself locked out when the 10:00pm hour hit, and I had left my locker unlocked while I was taking my last load down. I called the after-hours number and Ann gave me temporary access so I could lock my unit up. Thanks, Ann, for being there, and everything you did for us over the past couple of years. You are the best!
MICHAEL G | Overall ExperienceServices/Storage. Excellent
JOSEPH A | Overall ExperienceThe main and Lindsay uhaul is dirty and I paid for climate control but everytime I went to my unit it’s 90 degrees. Thermostat is off. It was $30 more expensive for that run down place. Very glad I switched to this facility after one month at the other one.
Delainey F | Online Move InAmazing customer service by Anna from another location!!!
Melissa M | First ImpressionsThank you very much. Clean. Carts available. Well lit. Convenient to check in and out.
Coral S | Overall ExperienceThe lock didn't work but the staff provided an alternative lock until it can be fixed.
Annette D | First ImpressionsDuring the last few months there have been no carts available, even when there is no one else at the facility. This makes bringing items in and out of the facility very inconvenient.
Jeffrey M | Overall ExperienceImmaculate facility and the cost per month was pretty reasonable too. The Falcon Field team in Mesa, AZ are very professional, friendly and helpful. I am very pleased with my experience and would highly recommend their services to anyone.
Erika N | Overall ExperienceNo complaints. My belongings were secure and I was able to access my storage unit without any issues.
Dana H | Overall ExperienceIt was an overall great experience
Katherine E | Overall ExperienceI am very satisfied with the customer service and the storage facility itself. All my items were in great condition, I expected dust and bugs to be in my items I had stored and that was definitely not the case! They never raised my monthly charge either, I have seen other comments and been told other storage facilities raise the monthly payments. I had my items in storage for a little over a year and would definitely do it again.
Desiree R | Overall ExperienceWe were not able to accompany our goods to AZ during the move. Our agent and the movers all had positive feedback. The folks I dealt with over the phone - Ann (GM), Josh Y. (Whse. Mgr.), and Cass, were all extremely helpful, professional, and good listeners to our needs. Hopefully, this continues when my wife and I arrive in AZ. We are confident that it will. Our thanks to your Leisure World Offices and Whse. Teams.
Mariano D | First ImpressionsI had some troubles with my reservation on my end (booked the wrong size), but when I talked with the employee at the customer service office he was able to fix everything very quickly and got me into the unit I was looking for!
Victoria S | First ImpressionsAnn Brandau was always so helpful by phone and in person; she gave me excellent costumer service al the time.
patricia o | Overall ExperienceThe staff at this location are “Top Notch”.
Mike S | Overall ExperienceI have been in storage over at the falcon field u haul satellite storage for a couple of years and it's been wonderful
Dean B | Overall ExperienceI’d like to be granted 24 hour access if possible thank you
Justin D | First ImpressionsExcellent staff and experience!!! I usually complete my rentals online; however meeting with the amazing staff at this location was service at a whole other level. Helpful and knowledgeable are understatements and the staff at this location are absolutely the reason I am sticking with u-haul.
BRIAN T | First ImpressionsVery happy with this service, will use again if needed.
Musa E | Overall ExperienceLeft for lower price per sq ft. Too expensive!!
Peter H | Overall ExperienceAnn was a pleasure to work with
jeff f | First ImpressionsVery convenient as far as location to me, good affordable price for my limited income as far as being disabled, very clean n access to my unit is very convenient.
Julie G | First Impressionsgreat staff made the move in very easy. Clean and safe. Followed up with me and helped me with finding an extra unit next to my existing unit. Great service!!
BRIAN T | Online Move InAnn Brandau and her team were easy to work with Ann made herself available even via cellphone and texting…she never made me feel like is was disturbing her even when I reached out to her on her off day.. I felt comfortable throughout the whole process
Tycora S | Overall ExperienceI was treated with respect and there was always someone available when i needed help. Thank you.
Yeraldin B | Overall ExperienceGreat staff!
Rick M | Overall ExperienceAnn was a God send! The move-in crew I hired walked off the job after loading one trip & was half hr late, Brothers in Arms were rude & mouthy about the way the boxes were loaded. Things did shift & some tipped but one worker was very vocal. God bless Ann. She stepped in & started helping me & her staff did also. We got the truck emptied & all were super courteous. I was very happy after a 3 day ride here. Ann went above & beyond her job. I can’t thank her enough.
VERONICA B | First ImpressionsGreat service from the staff.
Chris K | First ImpressionsNo office at the location. Carts were missing sometimes
Kristen O | Overall ExperienceAnn and staff very helpful and knowledgeable
SUSAN F | First ImpressionsThank you for the great service!
BRIAN C | Overall ExperienceThe office staff was very helpful, although, I had been disconnected twice before getting to the right person, with no call back. That was a bit frustrating with a 20-30 minute wait on the phone. I'm old school and like to talk to a live person. unfortunately, that is going out the window.
Tracy G | Overall ExperienceWhen we went to move out of 2248 we could not get your lock to work to open the unit. Went to your office, being a Sat Amber couldn’t help until Mon. Hired a locksmith ($170). Also hired 3 helpers for Sat. Made one trip down. The elevators quit. Couldn’t go up. Unit unsecured until Sun morning. All OK on Sun AM. Nothing stolen. Quite an adventure.
Larry S | Overall ExperienceRent here every summer, if units are available.
michael h | Overall ExperienceExperienced a family emergency at time of vacating. They were so kind and helpful. Thank you 😊
joan g | Overall ExperienceGreat service and glad I can access my unit 24/7!
BRIAN C | First ImpressionsSeamless reservation process and secure access.
Carlos A | First ImpressionsThe staff was exceptional and made the process quick and easy.
KENNETH N | First ImpressionsOnly complaint I have is could not access first floor storage unit my unit was on second floor and the carts where all on first floor and could not get the carts tried calling customer services did nothing for me that’s my only complaint that was annoying
Jerry M | Overall ExperienceI had to rent this unit due to being disrespected and harassed by the manager at my previous storage unit. Everyone here was nice and courteous i really appreciate that! And you guys really do have the best prices around! I will NEVER go out and rent a storage unit anywhere else! You guys have a customer for life!
Yeraldin B | First ImpressionsThe guy called me as I was driving the van. I was, literally, less than a minute away from my stop, and he wouldn’t wait. I had work to do before it got dark… and I missed getting our storage unit number.
kendra b | First ImpressionsSecond time renting a unit from this location and Ann was awesome as always.
Robert D | First ImpressionsWell lit, clean, loved the fact was temperature controlled. Never had any problems and Ann at Falcon Field Uhaul was always very helpful and friendly. She goes above and beyond and quick to respond to inquiries. Would rent from them a million times over!! Great experience, company and staff!! They will not disappoint!
Tammy P | Overall ExperienceAnn has been wonderful and has gone over and above in customer service. She has helped with multiple issues and been pleasant and professional in all her communication. I highly recommend this facility to anyone needing a storage facility
patricia l | First ImpressionsThe girl with pink hair on Higley and Broadway is so pleasant and very very helpful please give her a raise and let her another Williamsons think she’s fabulous
Angelique W | Overall ExperienceWhen we decide to move out and cancel our contract it was difficult at best to do so. Emails were unreturned, phone calls on hold for over 15 minutes, chat said somebody would be with us in four hours. This is unacceptable. However, everything else is fantastic.
Paul M | Overall ExperienceVery flexible and understanding
Donna M | Overall ExperienceFriendly employees, VERY clean, and great rate!!!
Michelle G | First ImpressionsAmber is fantastic!
Jacob M | Overall ExperienceThe Manager was very knowledgeable and friendly and helped me out getting a storage unit!
John B | First ImpressionsSuper friendly and helpful.
Josephine J | First ImpressionsEverything was such a mess with our whole move but all of the U-Haul staff was so very helpful and patient and kind with our entire situation.... First of all my sister in s Carolina had been diagnosed with end stage small cell lung cancer...also in her head and back...anyway We've had the truck since 2/1. To be continued
Jacqueline H | First ImpressionsAll the staff on sight were excellent. Mostly Amanda ..Thank you again.
Mary M | Overall ExperienceIt was Great thx for everything!
Wade N | Overall ExperienceWhat great people you have working for your company.
william g | First ImpressionsI had requested when I came into the office that I needed 24hour access to my unit, which I was told the price and I said ok. When I got to the place and tried to get in I was denied and had to contact the manager at midnight, Ann the manager is super friendly and very helpful. I just wish the staff when I rented the unit had paid attention to what I said I needed! And the unit I was told I had was already taken and had a lock so I had to get a new one!!
Nichole C | First ImpressionsOverall really good but the storage prices are too high and that applies to all in general. The online service is highly ineffective. I understand that’s a corporate issue and not reflective of the Falcon or Higley facilities issue.
Teri B | Overall ExperienceDavid was very professional and completed my rental agreement in good time.
Deric O | First ImpressionsStaff friendly and professional.
phil b | First ImpressionsU Haul staff were friendly and helpful in explaining everything to me as a new customer. Thank You!
Barbara R | First ImpressionsWe were given a storage unit that was already occupied. We waited close to an hour getting things straightened out and getting a new unit. It cost us an extra $100 while the moving company waited to unload into the new unit. Not happy!
DIANE B | First ImpressionsThe staff went above and beyond. Chris was fantastic!
Michael C | First ImpressionsStorage experience had been great….truck experience has been 2/10….we have used the trucks 8 x’s last 10 years only 1 time was the truck available ….every other time truck wasn’t there facility was closed. No record of our reservation. This last time facility was closed and the office was open/unlocked no one on site. We had to drive across town 30 minutes told we would receive a credit of $50 that did not happen and I had hired help sitting around for an hour….hoping to never use the trucks again
Fran W | Overall ExperienceCustomer service at Leisure World office was superb! Thank you!
Michelle G | First ImpressionsI was surprised to find Uhaul the most affordable among all the other storage solution companies locally
Musa E | First ImpressionsAnn and her team are amazing!
SHEILA P | Overall ExperienceSolid rental and rates very competitive.
Daniel E | Overall ExperienceAt first my experience was not very pleasant and I was having some issues with customer service until I came in contact with the Manager named Anne. Her service was so exceptional that I would like to be contacted by Uhaul to make sure she received the proper acknowledgement. She was absolutely tremendous and I would always recommend these services because of her.
TIMOTHY M | Overall Experiencesorry I could not get a smaller unit in this facility
Mariann J | Overall ExperienceConsidering the prices of your storage facilities you think the staff would be a little more customer friendly. I definitely won’t be doing business with you guys for much longer
bradley m | First ImpressionsI hate having to wait until office open to get unit. I am on really tight turn around svelte and you put me behind. Missed my flight home. I can rent a truck, get keys, all without having to meet someone in person. It would have been nice to be able to sign all documents before and start moving in on my schedule.
Joe H | First ImpressionsOur storage unit is very dark! There is no lighting around it and no light in it. We thought someone was going to get back to us.and we haven’t heard anything.
Gail F | First ImpressionsGood job 🌞👍
Kimber B | First ImpressionsThe young man that helped me was very courteous. He also makes great cookies lol.
rick d | First ImpressionsNeed to keep an eye on the loading zone area. It gets trashy snd looks bad sometimes. The facility itself is well taken care of, so you don’t want that drive up area spoiling it.
Gayle H | Overall ExperienceVery fast and easy pleasant the staff could’ve done a better job
James M | First ImpressionsWe were so pleased that we moved into a bigger Uhaul unit.
Rebekah G | Overall ExperienceNeed signage that tells you office is at other Higley location. Was not told over the phone that I pick up keys at a Higley south location. Several trips to the Mckelps location with no one there. Otherwise it was Excellent service.
jim p | Overall ExperienceThe staff have been very helpful and they know their jobs. Thank you to Ann and her staff for all they do. - Timothy
Timothy N | First ImpressionsCommon issue I’ve seen (with other customers) Is I and others have had initial trouble trying to figuring out the how to unlock the circular key 🔑 locks 🔐 We didn’t know the circular locking piece needs to be removed to unlock storage unit door... it would be best if the employee conduct or have a real live lock opening demonstration to your new customers!? On how the locks actually work!? Do not just issue the keys and they have to figure it out themselves ... Other new of your customers had to ask me how your locks work... You can lose business if your customers get frustrated because they cannot figure out how to unlock and lock storage units...? 🤔
Abel R | Overall ExperienceLiam was very curtious, very helpful, both with my room rental and the boxes I purchased! He had excellent customer service skills! Very polite and even carried my boxes to my truck and loaded them. I appreciated him going above and beyond!
Susan S | First ImpressionsGreat customer service for this location even though there is no office on site. Great communication, staff was always helpful.
Chris K | Overall ExperienceAnn was supper helpful and she also provided 5 star customer service. She kept me up-to-date and was very knowledgeable on all my questions. Ann the manager for the storage building on Brown & Higley deserves a raise!
James R | Overall ExperienceThe upper floor storage is inconvenient for moving and key card access makes it hard when movers are contracted to continuously access the room. I had many issues and had to continue going back to the main location to square away my reservation.
Kristen O | First ImpressionsHad to cancel, access to unit was not acceptable. The cancel process was easy but lost my free month .
nancy w | First ImpressionsThe Falcon Field facility is really large, new, and nice. Also, at least when I used a unit there, it was cheaper to rent than everywhere else in Mesa.
Cathy T | Overall ExperienceHaving the free carts on hand at the storage facility truly helps, especially when moving furniture into an elevator to a higher floor. Thanks! There is one improvement, however, that you should make. You shouldn't allow storage renters to discard stuff they don't want under the idea that it's being recycled for use by other people who might want the discards. This liberal policy has resulted in a huge pile of junk and trash as you step outside the elevator onto the 2nd floor. It literally was garbage, including an old mattress, which is against policy. This pile of junk needs to be cleared away immediately so that it doesn't attract rodents or other pests. It literally took up half the space in the open area where the moving carts are parked. This sets a bad precedent because people will get the idea that they can dump all of the junk they no longer want into this open area just outside the elevator. This has never been allowed at any other storage facility we've previously used. In fact, there's always been a strict policy against this, which is why dumpsters are not on site. Please clean up that area outside of the elevator and change your policy because it's obviously abused by some renters. You should go take a look at it today, and you will understand what I'm writing about. Thanks!
GLENN G | First ImpressionsThank you
Sandra S | Overall ExperienceOnly issue is lack of carts for the amount of spaces
Norman P | Overall ExperienceMore than 80% of our phones calls went directly to national office; not helpful. One elevator at the facility was often out of order, causing backups.
Melody P | Overall ExperienceThe young lady who helped us at excellent service and professionalism
Andre F | First ImpressionsThis was our first time using storage and it was very clean and convenient.
Jennifer C | Overall ExperiencePlease hire new janitor for location at higley and mckellips area. It’s been dirty in donations spot for month or more and bathroom use to be very clean. Not now.
Chandra F | Overall ExperienceGreat place to store!Staff awesome!
Patrick C | Overall ExperienceThe only complaint I have was it was difficult to cancel my storage. Impossible to get someone on the phone. Finally found a cancel option on the website.
Eric M | Overall ExperienceThanks for working with us to find the right size unit within our moving timeline.. Really appreciated!
Mark N | First ImpressionsExcellent service and clean facility
Peter L | Overall ExperienceThe office staff are extremely friendly and helpful. Getting into the building is tricky, at first, but that means it's very secure. You get the hang of how to get inside the building/elevator quick and everything is fine, afterward.
Cathy T | First ImpressionsThe manager at check in is very helpful. The facilities were nice and clean.
Jennifer C | First ImpressionsWent to office a couple times and it was locked. Had to wait 40 min each time. Emptied storage and wasn't called for 5 days with any type of concern. Building I used had no staff on site. Would recommend but with caution.
Tamarora C | Overall ExperienceWe were told our units were emptied and were told to call the police. Management never called back after 5 attempts. Also 2 occasions found mouse droppings scattered down the halls. We will be writing poor reviews with photos. This has been a horrible experience and we hope no one we know uses this facility
Meghan B | Overall ExperienceI really appreciated the customer service that I received in renting the storage space I needed, also the easy access and friendliness of the staff.
Mary B | Overall ExperienceFriendly staff.
Brian B | Overall ExperienceThe customer service rep that was working on February 3rd at the Higley and Broadway Leisure World facility is AMAZING. This is not the first time we’ve had her help us, and I was so relieved she was working when we went in because she rocks! She is knowledgeable, helpful, and just who I would want working for me. She is a GEM!!!
Rebecca F | First ImpressionsStaff very helpful and storage facility very secure.
Jeff H | Overall ExperienceWhoever checked to see that we moved out was great! Saved me a phone call to you guys, super convenient and great customer service, thank you!
Ryan V | Overall ExperienceI was very pleased with Ann's service.
Mary M | First ImpressionsVery proffesiobal staff and well use of solving problems technical. Special thanks to manager Ann during my moving .She was a great support to me and my family.She was willing to solve customer needs in a positive manner without any predujice
Nayda R | Overall ExperienceI would definitely use your company again!
rita L | Overall ExperienceThe only reason why I rated only average is because the problems with the elevators having to move up and down stairs was a problem . They should of gave me a few extra days for this inconvenience but I was offered nothing.
Nora E | Overall ExperienceVery clean facility, easy to use/access. Would rent here again without hesitation. Thanks!
Garrett K | Overall ExperienceAlways were very easy to deal with at this location. Very helpful and friendly staff! Facility was clean and well maintained. Never an issue
PHILLIP D | Overall ExperienceThe only thing I didn't like was the very loud hip hop wrap music played over the speaker system. Elevator music or smooth jazz would be better.
Betty B | Overall ExperienceI wouldn't recommend anybody else these guys are fantastic
Dave S | Overall ExperienceThis is my second time renting at this facility. It is super convenient to my home at the subdivision next door. Love the affordability and the climate controlled environment.
Pilar A | First ImpressionsThe move went very easy thank you uhaul
Marcia P | First ImpressionsThe staff, particularly Amber, could not have been more helpful and accommodating. Great experience, and I will certainly recommend this facility to others who are in need of storage facilities.
Robert W | Overall ExperienceAll the young folks in your office are super customer service folks Be proud of these individuals. I talked with the young lady at falcon about the loud crazy music and she said she would fix it. Christmas music is now playing! The two young men in the leisure world that clean the space and I asked if they’d clean up a big grease spot in front of my space. It was handled in minutes. We couldn’t be happier here.
Timothy S | Overall ExperienceSuper professional and friendly staff. Very clean place and convenient carts available for use. So far so good and very pleased. Highly recommend this place. Thank you!!
Erika N | First ImpressionsThanks so much!
Cassie S | First ImpressionsAmber is absolutely outstanding. From the moment I moved in, until my move out, she has provided exceptional customer service. I appreciate also the hard work of the other team members at this location to keep the facility secure and clean. Keeping the facility clean is a real challenge sometimes based on the level of disregard some tenants demonstrate while occupying the storage units.
Greg P | Overall ExperienceWas surprised to see a mouse trap in the unit 2022 but other than that it was very well maintained.
Daniel T | Overall Experiencediscarded junk in ASILE WAYS, NO EQUIPMENT TO HELP ME MOVE MY STOAGE ITEMS, NO PARKING SPACES
Martin H | First ImpressionsThe young man was friendly and helpful beyond expectations! It’s always been a pleasure dealing with office personnel! The facilities are clean and functional. One thing that is problematic is the music left playing! It is loud and rather obnoxious. It should be light and calming or not at all.
Timothy S | First ImpressionsMy experience could not have been better. Everyone at the office were very helpful and kind.
Winnie E | Overall ExperienceAll information and employee's were helpful
cindy n | First ImpressionsEverything was super quick and easy to set up and cancel. The only thing that was an issue were the gnats that were all over near our unit.
Gregory M | Overall ExperienceHard time with lock keys broke twice. Third time the lock was changed to a different type.
Colin C | Overall ExperienceGreat place with great pricing. Thank you!!
Barry B | Overall ExperienceI lived the 24hr access
Avielle W | Overall ExperienceI would give the actual storage facility an excellent. Customer service, especially from the very rude and disrespectful manager, Ann Bandau, I rate as poor. Along with the fact that I tried on multiple days to call and advise them of my move out and they did not answer their phones a single time, instead sending them to the regional office which wasn't able to note my move out. Even after being sent an email from the regional customer support to please call me, no one did. I had to physically go to the rental office and that's where I encountered the very rude Ann Bandau. She is much too young and inexperienced, IMO, to be running an operation like that. As long as you don't have to deal with trying to call, the facility at Falcon Field is very clean and easy to access and always kept at a very cool temperature to protect your belongings.
Jennifer M | Overall ExperienceI arrived at the staffed facility to rent a storage unit at the on-demand falcon field storage facility. The young man was friendly and rented me unit 1089. I went home and loaded my car full of heavy boxes and proceeded to the storage facility. I arrived at the assigned unit which had the green plastic cord attached indicating the unit was empty and ready for occupancy. I broke the green cord after loading my boxes onto the cart and proceeding to the unit, rolled up the door only to find it was filled with six large tubs from the prior tenant. I tried calling the office and hitting the customer service button on the security unit but nobody answered. I called the number that's on the large poster displayed on two places at the storage unit. I was on hold for more than 10 minutes waiting to talk to somebody but nobody ever answered. I called the second time and was on hold for 8 minutes and nobody ever answered. frustrated I put my boxes in the same storage unit with the other boxes and locked the unit and proceeded back to the man storage facility. I spoke to the young man and I was frustrated and told him I had called several times and nobody answered. He said gee the phone hadn't wrong and it wasn't busy and asked me what number I called I told him I called the number that was shown prominently at the falcon Field storage facility, and he said oh that's the wrong number. I asked him if they could have somebody take the other boxes out of my unit and he said no he would have to put me in another unit. I expressed him that I had already unloaded a bunch of very heavy boxes and it was inconvenient to me to have to go unload move them and put them in another unit. Nonetheless he told me that was the only option. So I went back to the unit unloaded my boxes drag them down to the other unit that he had assigned me and put them away. Overall the customer service was just poor.
Keith D | First Impressionsthe office should be in the same complex as the storage units.
Ronald D | Overall ExperienceThis storage unit was so easy to rent, online information and payment from afar made it so easy. Well lit and clean but mostly SAFE! I would use this climate controled storage in the Falcon Field area with U-Haul again in a heartbeat!!!
Rayne D | Overall ExperienceWhen arrived at office for paperwork, the door was locked, and no sign was on door as to why office was closed. Person yelled from behind fence that there was an emergency at another location and that they would be back in "a few minutes" I asked what few minutes meant. He replied an hour and a half, (which would be 30 minutes before their listed closing time). I had to leave and tell my moving co that they would be longer. I came back an hour later,nervous about the time, and was told the computers were down, and they had to give me a loaner pad lock, since they were out. I was told to come back the next day, after four, for the paperwork and a real lock. The attendant stated he would give me an extra month free for the inconvenience. So I did come back the next day after four, the locks were still not in, he gave me another loaner lock. I had to remind him that I needed my copies of the paperwork, and he acted frustrated that he had to print them out. When I asked him about the extra month free, he told me that since I had another unit, that I didn't qualify for that, but he gave me the internet promo of the free month (which was what I was lead to believe when I placed the online reservation, and he stated "extra month"). When I questioned that, he became agitated and mumbled something about talking to his manager. I thanked him regardless, and left. I am still waiting for a real lock, and have to call them to save a trip to see if they received their shipment.
Stephanie B | First Impressions:)
Annette S | Overall ExperienceEvery employee I worked with was super helpful. When I had forgotten to set up automatic payments, someone called me from U Haul to notify me before I missed a payment, and helped me set it up over the phone. If I need storage again in the future I'll definitely just go back to U Haul.
Zachary W | Overall ExperienceYou should be going over the NON 24 hour access with new storage users. We were under the impression it was 24/7 then while there it shut down on us at 10pm. Now we still have items in our truck that our due back in the morning and we're unable to extend it. So now what?
Randy S | First ImpressionsWas not expecting to have to go a couple more miles north of the check in. And then the double card reader is a bit odd. But the staff explained it prior.
Jennifer M | First ImpressionsWouldn't go anywhere else
Betty B | First ImpressionsThe office/checkin is not at this storage location. U-Haul needs to advise customers to avoid the costly problem I had!!! I had used “Moving Help” to unload my 26’ truck. Therefore, I had to pay them while I drove to another location to checkin and get keys....not good! The facility is new, clean, and secure!!!
HELEN W | Overall ExperienceBest and most convenient experience at a storage facility we've ever had!
Gregory M | First ImpressionsAll staff have been absolutely wonderful, but would particularly like to thank Liam for his help and suggestions.
Gayle H | First ImpressionsThe people in this location was awesome. Went above and beyond the whole time. I love this place....
Eryn W | First ImpressionsOver all good .... but I didn't know that by taking my lock off of the unit ... that you (UHAUL) would automatically close / cancel my storage unit. I was only gone for less than two days. I had planned to continue to use the unit but I guess not now.... Even though I took my stuff out of storage, I had not planned on canceling it. I guess I forgot our policy or maybe I never read about it, or maybe you never told me. Either way... I am out and account has been closed.
Steve B | Overall ExperienceAnn and the Team were awesome...They were attentive, able to resolve concerns quickly and efficiently, and above all flexible with start dates due to an interstate move.
DENNIS I | Overall ExperienceThe initial instructions DO NOT tell you to proceed to the “office “ location which is NOT at the facility I chose...spoke with Corporate 3 times before the last customer service agent advised me to go to office off site...horrible communication on u-hauls side
Deborah M | Online Move InAnn, the General manager, was courteous, well-informed, patient and showed exemplary customer service skills. I was extremely impressed by how well she knew her job and with how much ease she performed her duties. She explained the process with great attention to detail and honestly showed through her fantastic customer service how much of an asset she is to the Uhaul company. I hope she is acknowledged for her outstanding skills often because she is truly tremendous. Thank you!
Marguerite C | First ImpressionsWe still have another storage facility with UHaul At Leisure World and could not be happier. The best part of using UHaul is the staff. Very nice, very helpful.
Bruce R | Overall ExperienceThe storage facility was very clean and we loved the temperature control. The staff at the office was very helpful. Thank you for a great experience!!
Amy S | Overall ExperienceAnn the manager was awesome!
Cathy S | Overall ExperienceGood communication and professional
mick A | First ImpressionsIt would have been nice if they kept their cart in the facility when I needed. Per worker, they couldn't locate the carts due to missing out of place.
Jane S | Overall ExperienceIt’s really nice that you guys offer a cart to load your stuff on and that you have a dumper I didn’t use the dumper but it’s nice that it is there in case you need it
Jasmine N | First ImpressionsThe only problem I had was not being informed where I needed to go on move in day it was a different location. And I reserved a specific size unit but again wasn't informed they didnt have it so now I have two units side by side at least. Just some miss communication or lack of.
Nora E | First ImpressionsI don't feel they need 2 contacts plus myself. I'm not comfortable voluntarily giving out personal information of other people. I would give a much higher rating except for that fact.
Samantha W | First ImpressionsAmber at the customer service office was great. She answered all my questions over the phone before I booked a unit. She was also there when I came in person to get the lock and was very nice, helpful, and overall great! Thanks again.
Amber E | Overall ExperienceAmber at the customer service office was extremely helpful over the phone when I had questions and a few days later when I came to sign paperwork. People like her are why I would continue to use and recommend your storage over others. Kudos and thank you!
Amber E | First ImpressionsMade a major move and Uhaul made it as easy as possible! The Facility and staff were wonderful even with the COVID 19 all over! Thanks again!
William S | Overall ExperienceVery nice and easy to deal with. The staff was awesome.
Jeff J | Overall ExperienceLiam was awesome!!
Shawn D | First ImpressionsFirst off my keycard didn't work to open the door to access my unit. I was issued a code which just happen to be the same code that someone else had chose in the same building. So then had to use a new number that I to remember that and write down so I don't forget. Then the lock I purchased didn't work in the cylinder and I had to call for help for the 2nd time to have the uhaul representative come down to my storage unit which is 3 miles away to bring me another lock so I could secure my belongings happen. It was very inconvenient and I wish this situation doesn't happen to other customers. After this situation, I will not rent another storage unit from uhaul again.
Sean E | First ImpressionsSuper easy experience, and EXTREMELY clear and friendly customer service! Nice facility with secure access and moving carts to borrow.
Alexander M | First ImpressionsWe weren’t able to access our unit (the very first time going to it) today due to both elevators being broken, and no access to stairs. Staff was very helpful, but limited in resources and maintenance staff due to COVID-19. Manager will be updating us with elevator repair hopefully by tomorrow! She is lovely on the phone, and very understanding.
Christina M | First ImpressionsCheck in code did not work. Called office who forwarded me to customer service who told me the code was correct and they weren’t sure why it did not work but I needed to talk to the office. Fortunately an on-site employee came by and gave us a temp code after verifying our info. Original code still does not work. On the bright side, the facility itself is very clean and convenient...once we got in.
Daniel R | Online Move InWonderful establishment! State of the art!
Regina M | Overall ExperienceStaff excellent
Dale M | First ImpressionsWhen I first made the reservation for my storage unit I was not given the green key to open the lock that Uhaul has on there initially. I still had to purchase the lock that Uhaul requires on their units but I was not told that there would be a green lock on the unit that needed to be opened by a staff member. I arrived to the storage facility with a Uhaul truck full of my possessions and no way of getting into my unit. I drove miles back to the facility that had the main office and even though office hours were not over, the person that was supposed to be there was gone. I was extremely frustrated and angry and I had to find other means of storage since the truck rental was due the next morning.
Jakeline C | Overall ExperienceWhen I went to my storage unit for the first time I was not given the initial key to open the lock that Uhaul puts on their units. As a result I was not able to open the unit. I had to purchased the lock Uhaul required on the units when I made the reservation but I was not told that there would be a lock on there already. I travelled back to the main office miles away to ask if someone could open my unit and the front desk person was already gone before office hours were over that day. My frustration was very high at this point because I had the Uhaul truck full with my possessions and no way to get into my storage unit. The truck was due the next morning so I had to resort to other means to store my possessions.
Jakeline C | First ImpressionsThe facility was nice and clean, convenient and easy to use. There's a lot of security, and the staff was extremely friendly. I definitely recommend U-Haul storage.
Sean P | Overall ExperienceRichie was very helpful both on the phone and in person. Very pleasant personality
Patricia b | First ImpressionsMove-in was extremely easy and convenient. Ann is the best manager UHaul has
Anthony W | Online Move InDo not like that you allow homeless people to "live" in their units! Hooded man at falcon waiting for a drug deal.
Nancy F | First Impressions