The attendant was rude, non interested, kept saying about the consequences of delivering the van late, like trying to intimidate me, like she preferred for me not to rent the van. Awful experience.
Carlos S.Customer Reviews for U-Haul Moving & Storage at Energy Corridor
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The person at the reception was very rude to us. He was not willing to help us to find our storage unit. We spent several minutes finding our unit because he gave us the wrong information. We felt intimidated by him and his agressive behavior. No lock was inside the unit as stated in the instructions
Tania C. | Online Move InAdvertised access hours were advertised until 10pm weekdays. I arrived a little before 7 to find the doors locked. Come to learn this location decided to start closing at seven due to staffing issues. Nobody told me this. They also decided to close a few minutes early. On site personnel refused to grant access despite my arrival before 7 pm. The manager they called was rude, argumentative and also refused to grant access.
Brian A. | Overall ExperienceI had a great experience.
Hilda O. | Overall ExperienceEmmanuel and his team are top notch! Very kind and understanding. I moved to Texas last week and thought I had a home lined up and it fell through so we were able to secure two side by side units on the same day with no issue! The team is very easy to talk with and they were always willing to be of some assistance
Joshua P. | Overall ExperienceFriendly and responsive.
Miriam P. | Overall ExperienceI rented for almost a decade and all i got was rate increases and dead roaches. On hot days, the temperature was always on the hot threshold, not even in the middle of the spectrum.
ERNESTO G. | Overall ExperienceNeed to blow cut grass from in front of the units.
TODD G. | Overall ExperienceMore hours for access to the unit at least 6-10
LUSI H. | First ImpressionsCustomer service here has always been outstanding!
MELISSA L. | Overall ExperienceI would be renting again in the future
Elijah A. | Overall ExperienceThe management team is helpful and friendly
Jay S. | Overall ExperienceGreat price for the locker that fitted my needs Place was clean looks well maintained.. Cool staff Thank You
Leander L. | Online Move InJudy and James are a class above the rest When it comes to customer service
JUSTIN L. | Overall ExperienceJudy and James were the best point of on contract Never received customer service on this level before They went above and beyond and helping me and my family on this trip well done Judy and James
JUSTIN L. | First ImpressionsThe owners were very helpful and readily available! They were pleasant, knowledgeable, and helpful. Would definitely go back!
TIANA G. | First ImpressionsJames was very friendly and helpful. I got set up quickly and the pricing is very fair
Jay S. | First ImpressionsManager Judith took care of me in record time, anticipating the steps of the process, she was ready to provide what it was needed to ensure a smooth and speedy transaction. I was in and out in less than 15 mins. She was friendly and personal. Excellent!!
CPLC C. | First ImpressionsThe storage I ti was very clean and the staff very accommodating! Excellent ext!
Patty B. | First ImpressionsVery nice clean and professional.
catherine w. | First ImpressionsThe manager were helpful and accommodating.
KIARA M. | First ImpressionsNo problems
Shirley H. | First ImpressionsLet me start off by say Emmanuel Butts was so helpful to me and my husband, his Customer service skills excellent!!! We had a missed understanding with our reservation and he took his time to fix the misunderstanding and was very helpful to us on a very bad day !!! Emmanuel thanks so much keep up the great work !!!!
evony r. | First ImpressionsAccess hours were inconvenient for the indoor storage during the week.
Eric F. | Overall ExperienceJames was awesome!
Terry M. | First ImpressionsThe property managers are very professional and attentive.
ANTONE V. | Overall ExperienceThe management staff are great!!! They were very helpful!!
patrick f. | First ImpressionsStaff was amazing thanks so much ms Judy
Deitric H. | First ImpressionsThe staff member was great. Very helpful. Knowledgeable! I would definitely recommend U-Haul to anyone that asked me
Yvonne S. | Overall ExperienceJudy is an angel sent from God. My wife and I are so grateful for her help in our time of need.
DeMonica M. | First ImpressionsGreat and fast service
Terrell B. | Online Move InThe facility was clean and secure. But I received ZERO notice that my unit was going up for auction, I was not given the chance or choice to save my belongings. I will use or recommend uhaul services to anyone.
Tierra H. | Overall ExperienceThe staff was extremely helpful, attentive and most importantly welcoming ❤️
Lashaundra Y. | First ImpressionsWe had the same locker for 24 years and never a problem. UHaul was great.
JERRY M. | Overall ExperienceWe had a great experience, from the beginning to end, and the staff was very helpful and responsive to whenever we had an issue (not caused by the facility, but due to outside forces). The facility was very clean, and always kept in very good condition. I would recommend using their services.
Carlos C. | Overall ExperienceThe AC often didn’t work & they were rodents in the facility
ABDI S. | Overall ExperienceOver the top service and commitment from both Judy and James. They helped me out several times when I needed after-hour access. Friendly and professional. I could tell they really cared about running a first class U-Haul Storage Facility. Many thanks!!
David Lewis H. | Overall ExperienceJudi and Lessly have been great help throughout the process. Will definitely come back if I ever need to rent a storage or van.
SHI Y. | Overall ExperienceJudi & James were awesome & helped our family secure a unit that was coming available. It worked out perfectly & the unit along w/ the entire facility were super clean!
Justin F. | First ImpressionsThe staff is friendly
Ana R. | Overall ExperienceJudith & James treated me so well !!! If I ever need a storage again most definitely going back there ! Thank y’all so much ..
Jakayla W. | Overall ExperienceAbsolutely loved the customer service! The staff was amazing, polite, caring, efficient, accommodating which made our storing experience the best we could have asked for! Thank you so much 👍. I would recommend this location given the opportunity.
Leona K C. | First ImpressionsI now have (4) units rented and am well pleased.
ANTONE V. | First ImpressionsManagement team was very understanding and responsive to my situation and needs. I really appreciate that after having several long days with unusual schedules.
CLARENCE W. | First ImpressionsOther than my unit being broken into, my experience was positive.
david a. | Overall ExperienceOverall, a very pleasant experience.
MICHAEL B. | Overall ExperienceJames is great
mohammed j. | Overall ExperienceThe entire facility was kept clean, the staff was more than helpful and I was comfortable storing items important to my business at this secure location. I would definitely recommend this location. Jarrod Flajnik
Ryan F. | Overall ExperienceYou guys are very kind and helpful. thanks you all for your kindness.
Robert M. | Overall ExperienceMrs. Judi was very very helpful. Her attitude is lovely and she loves to make sure her customers are taken care of. If i needed another storage i would Definitely get it there also.
najah w. | First ImpressionsJames and Judy are great!
ANDRES Z. | First ImpressionsThe access hours to the building where my unit is located was not communicated. If I didn’t ask the front desk, I wouldn’t have known.
Thang N. | Online Move InJudith & James were EXTREMELY helpful. I was in a severe time crunch and they found a way to work with my budget and timeline. 10 stars, highly recommend!
Xavier H. | First ImpressionsGreat area, environment and workers were nice and helpful! If I need a storage again I will definitely go to this location!
Ashlynn C. | Overall ExperienceStopped by looking for 5X10 nothing available at the time. Was told I’d be called with first available an I was. Everyone was polite, kind, an courteous. Couldn’t ask for more. Unit was clean an came with a lock. All good.
James F. | First ImpressionsThis is probably the best Uhaul place I’ve rented at . Everyone is so helpful and kind . Thank you guys for an excellent service.
Robert M. | First ImpressionsJudi was awesome! Very polite and knowledgeable. She helped me make sure I had everything I needed and answered all of my questions.
andrew b. | First ImpressionsVery friendly and helpful
Luiciana R. | Overall ExperienceJudie and James are the best!! They run a tight ship… Would highly recommend U-Haul to my neighbors and friends & family.
Aishling D. | Overall ExperienceEXCELLENT Customer service!!!! Judi and James are AWESOME. All my needs were met. Thanks guys. I will definitely recommend y'all to potential customers 🙂🙂🙂
Jennifer D. | Overall ExperienceThe only reason I moved out of the unit is due to the increased monthly price for the unit. Other than that it is a well run storage facility and well maintained - an excellent faculty.
christine b. | Overall ExperienceWould definitely recommend this storage place for anyone looking for one !
Cory T. | Overall ExperienceDoor was jammed that allowed access into building after putting in code. Was also told bathrooms inside building were only for the office renters, which is bad when we were moving in the hot sun, no bathroom until they agreed to allow my family access. Following week when i came to gather items, code is not working to allow me access to my unit, called the Tenant Judy but her number is invalid. 30 min later im on hold with customer service and its getting dark so ill try again tomorrow. I also saw a med size brown roach crawl into another large unit under the door of unit. I will be collecting my things as soon as possible from this place and warning others.
Krystal B. | Online Move InMy unit was broken into and 3 of my guitars and my text books and a suitcase was stolen. I was not happy with the security of the units. There was no security cameras inside the hallways!!! so units could be rubbed easily.
Sholen K. | Overall ExperienceVery helpful and friendly team. Made my equipment and truck rental process, as well as my storage unit rental, smooth and convenient. Definitely exceeded my expectations.
Sal S. | First ImpressionsStaff friendly and knowledgeable
Anne E. | First ImpressionsExcellent Team!!! The service level was impeccable! I plan to use them in the near future for another rental.
LISA W. | First ImpressionsAmazing I would recommend this facility to everyone Judi and James are great management
Diane L. | First ImpressionsNEVER AGAIN!
melody n. | Overall ExperienceJudi's so nice. She's so friendly and helpful. She made everything so easy. I'd recommend this location.
Patipat I. | First ImpressionsExcellent U-Haul location! The facilities are sparkling clean, well-maintained, and safe. Hours are great, Very easy to drop or pick up things while doing errands. So convenient. The managers are so personable, helpful, and knowledgeable. The best in my experience. I am getting ready to organize and downsize at home. Judy got me fixed up with another small unit, just steps away from my larger unit. Took all of 3 minutes!
Camile H. | First ImpressionsExcellent customer service! Friendly and helpful going above and beyond what I expected.
CHRIS N. | First ImpressionsThank You!
Majid T. | Overall ExperienceHighly recommend this office space for startup business or new business or just office space in general. Spacious , open concept , clean and great location. Highly recommend
Johnny h. | Overall ExperienceThis facility is incredibly clean and the managers are remarkable. Not only are they smart, efficient, polite, and helpful, they are genuinely good ‘down home’ kind of people who are always eager and happy to assist. I chose this facility for the location, but for future storage needs I would definitely return because of this management team, even if it meant driving farther. These days it’s hard to find their quality of genuine customer service. In fact we don’t even expect it, so it’s a pleasant surprise when we do. Thank you.
Jean M. | Overall ExperienceWhen I found out that you were locking certain doors due to break ins I became concerned with security of the facility. My unit had been broken into a number of years ago and I did not want a repeat. I have found a brand new multi story storage facility closer to my home with much better security. I have leased a larger unit at 2/3’s the cost per month of what I was paying your company.
MIGUEL E. | Overall ExperienceKindly host recommend. Nice place for storage.
Sir D. | Overall ExperienceThe Staff is really friendly, and go out of their way to assist you in providing you in getting what you want in storage space. And the location is excellent.
Gloria S. | First ImpressionsThis location and staff was by far the friendliest and most accommodating I've ever experienced! I only had my things stored briefly but it was a very smooth process and I had no issues whatsoever! Everyone was very helpful and kind!
Regina D. | Overall ExperienceOverall, the experience was fine and had no issues. However, the annual price increases was the impetus for leaving, which was already pricey to begin with.
juan carlos t. | Overall ExperienceFacility was so clean and neat. Exceptionally friendly and helpful service.
Stuart s. | First ImpressionsGreat service great facility
Laura p. | Overall ExperienceSafe, always very clean and well illuminated. Zero pests. Perfect service.
Felipe Alejandro P. | Overall ExperienceOnly issue was closing my account after two weeks as I had cleaned out storage locker 17nov20, informed office personnel I am closing my account. 28nov20 received a text my account was past due and charged $15.00 late fee. All issues are resolved with my account for B169. Robert Barr
Robert B. | Overall ExperienceAwesome staff , clean and great location .. highly recommend
Johnny h. | First ImpressionsGracias, por su atencion.
Fernando M. | Overall ExperienceCustomer service is the best! We have been so pleased with the entire process from start to finish.
James G. | Overall ExperienceMs. Jodi was very helpful and sympathetic about my situation. I am displaced because of hurricane Laura and was fortunate to get a large truck to accommodate my needs. Thank you
Jennifer D. | First ImpressionsNinguno..todo muy bien
Fernando M. | First ImpressionsSuper fast and friendly service! Would highly recommend this location!
Henry D. | First ImpressionsJudi was so helpful and supportive. She was so willing to help us and made things so easy. I would definitely recommend this U-Haul location to anyone.
BETSY S. | First ImpressionsAwesome staff awesome service
Robert S. | First ImpressionsThe couple that run this facility are very friendly, awesome and real. They made me feel very welcome. The storage space was clean, easily accessed and temperature controlled. Highly recommend this site.
Kristi K. | First ImpressionsJudi Hobgood, is not just a wonderful customer service representative. She is also a incredible problem solver. Made me really comfortable knowing that I was In good hands and my things where safe. She explained everything to me and what was the next step. Judi, is incredible and a absolute plus to the uhaul company. Thank you Judi!
JAKEENA B. | First ImpressionsJudi and James are easy to work with. I have been trying to get into this location for over a year. The old management said they wrote my name down and would call as soon as a space was available. Through out the year i noticed that several spaces had become available and rented without any one contacting me. I first met Judi and James their first week on the job. They put me in the computer as a reservation and 1 month later i was in!! They rock, the other 2 did not.
Joseph C. | First ImpressionsU-Haul very easy communicating individual rental needs. Personnel very friendly, helpful , open and assist with all rental needs
Robert B. | First ImpressionsThe entire staff was amazing! The friendliness, conversation, and customer service made a lasting impression! By far the best U-Haul experience EVER!!!
Hugh D. | First ImpressionsTYVMFE
Donna K. | Overall Experiencegreat place.... easy and friendly. The new people, Judi and husband are very helpful.
Gerri Lynn S. | Overall ExperienceVery professional Explained the size and cost of several units. I was a walk-in but signed up for a unit that day. Very warm and friendly service.
George W. | First ImpressionsThe only complaint I have is upon closing my account I was charged for an entire month that I did not use. I thought that was unfair.
HARLAN E. | Overall ExperienceThe employees are very nice and welcoming!
Basma A. | Overall ExperienceI was charge twice for delivery and I just received one package. Cashiers could not return to me the over charge.
Juan B. | Overall ExperienceGreat service!
KENNET J. | Overall ExperienceI am well pleased with my experience with UHaul storage and rentals.
Geraldine M B. | Overall ExperienceVery easy to work with
Christina Antoinette M. | Overall ExperienceSuperior UHaul; I disliked the closing at 7 but understood the purpose; this however would cause me to choose another storage facility. I do recommend this facility though!
Brianna W. | Overall ExperienceThey were outstanding hosts for my storage space. I appreciated the ease of communication and all the help.
Louie Ross IV G. | Overall ExperienceThe man working the front was exceptionally helpful; wasn’t his fault UHaul picked a drop off location not big enough for our size truck.
Brianna W. | First ImpressionsMaricio rates an A+. He provides the very best in all he does. He is amazing. Thanks for all you do.
Victoria N. | Overall ExperienceThe entire facility was always clean and neat. Maurice was friendly and helpful. I would certainly recommend this location.
ANA V. | Overall ExperienceI ended up paying for an extra 5 months because they wouldn't cut the lock off when I asked for help I realize that I was responsible but I bet they are more than happy to remo the locks if no money.
MATTHEW CHISHOLM S. | Overall ExperienceMauricio is the best manager/operator a company could want to have. He was always in a good mood and very helpful. You need 100 people like him!
Christipher P. | Overall ExperienceWonderful facilities
Daniel O. | Overall ExperienceI thought that the building where my storage unit was was too warm every time I went over there. I don't think management kept it cool enough, considering it was billed as climate controlled.
kittie g. | Overall ExperienceThanks
DIXIE WILLIAMS E. | Overall ExperienceThe attentive and friendly staff made this facility great. Always there anytime I needed anything and even just a friendly greeting anytime I was on the property. I highly recommend this site.
KAPUALANI A. | Overall ExperienceGreat service, clean facility, and competitive prices.
Victoria N. | First ImpressionsIt was quick and easy
Josua K. | First ImpressionsGreat experience!!!
AMANGELDY K. | Overall ExperienceVery knowledgeable and patient!
yosmany b. | First ImpressionsVery friendly and helpful.
david c. | First ImpressionsAlways friendly and helpful
ABSOLUTE VOICE D. | Overall ExperienceFriendly and kind couple to work with!
Louie Ross IV G. | First ImpressionsThis is the best U-Haul location I have ever been to. It feels like a family-owned business. Mauricio is a great manager!
marius d. | Overall ExperienceU-haul was a great experience for me. I would highly recommend it to anyone. The people were extremely friendly.
Rhonda M. | Overall ExperienceMore Specials on price breaks for those who are Customers To stay there
Charles P. G. | Overall ExperienceI would recommend U-haul to everyone. My experience especially in Texas. The two locations I went to were Great! I didn't have a ride home and the employee had a ride for me. I totally appreciate.
Rhonda M. | ReservationThe two women on duty were very friendly, helpful, and kind. I would come back just because of them.
Laurie J. | ReservationGreat location
CATHERINE OULLINE G. | Overall ExperienceStorage experience was great
TODD N. | Overall ExperienceFriendly staff!
darleen m. | Overall ExperienceVery good people here. I would rent from them again in a heartbeat! Nice place.
Drake Miles D. | Overall ExperienceThank you!
JAMES CHAOLUNG L. | Overall ExperienceThe site manager was always helpful and courteous. If we could not reach him and left a message, he would return the call. The storage building where we rented space was always clean
TAYLOR MORRISON OF T. | Overall ExperienceThe manager Mauricio is always kind and friendly and let's you know if your late when the storage will go to auction and helps you keep your belongings instead of selling them away
Rudolph S. | Overall ExperienceVery dependable service over many years. Amazingly clean and well maintained.
RICHARD D. | Overall Experience.
M Michelle G. | Overall ExperienceThe storage space was very good and air conditioned.
sam c. | Overall ExperienceI love this location! The staff were patient and very helpful. They took the time to meet all our needs and answer any questions we had. When it was time to move out the process was quick and easy.
Mohammad A. | Overall Experience