Customer Reviews for U-Haul Moving & Storage at Elmwood

Rating:

5.0

The online experience was subpar, but the people I spoke to in person were both excellent.

Rating:

1.0

Overcharged for fuel. Rented the truck and drove a total of 12 miles as documented on the receipt. I put 1.5 gallons of gas in the truck. After I dropped it off they charged me $9.50 for 2 more gallons of gas. Really?? 3 & 1/2 gallons for 12 miles??? A RIPOFF!!!

Rating:

3.0

Hard to pull into. Truck very outdated. Not many options to go one way

Rating:

4.0

Service was good, staff friendly. The truck I rented only had 11,000 miles on it. It had a leaky right front tire that I had to drive around and find a sttion with an air pump, the windshield washer reservoir was empty, and the truck needs an oil change. Was the truck clean? Yes. Ws it serviced well? NO.

Rating:

5.0

Check-in was a breeze, Attendant was courteous and efficient, Equipment was in excellent condition, Return was easy as pie.

Rating:

5.0

I’ve grown to Love this location they are so nice and helpful. Great attitudes and dependability

Rating:

5.0

The clerk was very helpful. He was very informative as well

Rating:

3.0

Booked my truck and trailer a month in advance with an online reservation, went to pick up the truck and trailer and only had the truck. Had to drive 20 mins to another location and another 30 mins home. It’s disappointing when you spend this amount of money and have a reservation a month in advance and they still can’t get it right. Also disappointing that uhual doesn’t give a military discount. Overall give the experience 4 out of 10 because of the trailer situation.

Rating:

2.0

I was not told that you would not be reimbursed for gas if you bring the truck back with more than you started with. My travel duration was much less than expected to be and brought the truck back with much more gas than I left the location with, leaving me out $80.

Rating:

2.0

I didn’t have any equipment but I was charged $1.00 . I also had to bring the truck back to the location cause a lock was on it . I couldn’t load my stiff on the truck until I brought the truck back to Elmwood to take the lick off then return to the storage to load my stuff . The miles on the truck was not rightwhen I first got the truck.

Rating:

5.0

NA

Rating:

5.0

Best Uhaul location I have visited in a long time! The counter staff were young, but more respectful and more helpful and friendly than many other places I have encountered. I spoke to three different people there, and they were all great to deal with and very helpful. I told one of them that they run a tight ship. Good experience, would recommend.

Rating:

1.0

The paperwork said the facility was open same hours on Sunday, but b it was not. The office closed earlier and so did access. The woman on the toll free number was snippy and smart-aleck. We arrived 20 minutes after closing with a truck and trailer fully loaded. Not happy campers. However, once we learned to go by office hours and not the paperwork , all was well. I would like to mention that I stopped at the UHaul location on Forest Drive and picked up 2 packages of crystal/glassware boxes, got them across town to where I was packing b up, only to discover the packages only had dividers, NO BOXES. That was a bit irritating, not to mention making me feel ripped off. You might want to check on that. The labels clearly listed the BOX as INCLUDED.

Rating:

2.0

Encouraged me to drop off the vehicle after hours and utilize the drop box, failed to tell me that if I didn't check it in thru the app that I would be charged $20. So I rented truck for 24 hours, used it for 10, they checked it in 2 hours before the end of my rental, still charged me $20. Seems like a slimy way to get a few more dollars.

Rating:

2.0

Pickup 7am and no dolly available. But importantly, i was 43 minutes late and charged another day. Wow

Rating:

4.0

Great staff (Chase)

Rating:

5.0

Very friendly people. God bless each one.

Rating:

3.0

Tail lights and brake lights didn’t work and I got stop by the police

Rating:

3.0

Was charged for an extra day even though I return the vehicle in on time but the attendant didn’t log it in until later. Vehicle windshield interior was horrible. Couldn’t see out of it.

Rating:

5.0

Will and Chase at the UHaul Storage facility on Elmwood Ave. in Columbia, SC were great to work with! For 10 years, I stored my items at this facility and never experienced a problem. I highly recommend this storage facility and their team.

Rating:

5.0

Chase was great, he made sure I understood everything, and made the whole process quick and easy.

Rating:

3.0

A/c didn’t work in the truck

Rating:

4.0

The movers did a great job clearing me out of my apartment. Nothing was broken. However, their attention to detail when unloading boxes, which were labeled. They just dropped things wherever. I thought they could've been a bit more organized.

Rating:

5.0

Your gas paddle only goes no more than fifty, improve that, cars was backing up behind me, couldn't go any faster.

Rating:

3.0

No issues at the location, but have to say that the level of professionalism was a little lacking. Van was clean, though, and I received my receipt promptly after dropping off the vehicle.

Rating:

5.0

The service was quick, clear, and politely given. Chase is very professional as well as personable. The experience was very good overall.

Rating:

4.0

The person who assisted me stated I would be refunded $35 if I was to return the truck with a fourth a tank of gas. When I return the vehicle I was told I was already issued that $35 as a credit towards my initial purchase.

Rating:

5.0

The employee's name who helped me throughout the whole process was Chase, he was very kind, and extremely helpful. The process was painless and quick and I was on my way with a box truck rental for a pretty fair price. I will definitely use this location again if necessary in my future and will recommend it to anyone needing that type of services as well!!!

Rating:

1.0

I put the gas back EXACTLY where it should've been at half and was still charged $10!

Rating:

5.0

Wonderful customer service. Check in, and check out was fast, and accurate.

Rating:

3.0

Get more parking spot for customers, there's a huge parking lot right next to that hardly seems to get customers. It's also a risk for U-Haul customers as we park there assuming it's U-Haul's and risk getting our cars towed. The place is also severely understaffed. And they can't even see the exact items you ordered online, like boxes.

Rating:

4.0

Get better trucks. There was no heat. It was raining and cold. The truck does not shift gears properly. It’s a hazardous on the road. I was also charged for something that wasn’t as serious as the maintenance of the truck for being on the road.

Rating:

3.0

The next time someone's reservation gets moved from one location to another, Uhaul needs to do a better job of communicating this. I didn't find out until I got to my reserve location.

Rating:

5.0

No comment

Rating:

5.0

Only issue I have is the online records indicate 24hr access while the in person store operates with 6am - 7pm I believe

Rating:

4.0

The uhaul I rented was muddy dirty on the outside and the heat does not work, the employees needs to be knowledgeable in how to deal with EALERTS they should be able to remove from the store instead of customers having to call customer service/EALERT service

Rating:

5.0

Nothing excellent service good pricing easy to set up reservations and check in!

Rating:

5.0

Nothing.

Rating:

5.0

Great customer service!!

Rating:

3.0

The bolts holding the latch on the door is missing a nut on one of the bolts, so it's only secured by one bolt. Before I got to the location I did some research online decided to go ahead and reserve my unit on the U-Haul app. During checkout I applied my reservation or order number from my truck rental. That said I qualified for one month free. It then discounted the price to where I would only pay for the insurance which was say $8. I get to the location and they would not honor the one month free even though the website had already validated my truck rental qualifying me for one month free. My first payment should have been 12 5 but they falsely advertised the one month storage for free because that is not what happened when I showed up to the location. If the location wouldn't allow that, you should not be able to punch it in on the app and it give you a price that they will not honor whenever you get to the location

Rating:

5.0

Chase is a very nice and attentive associate. I really enjoyed working with him during my pickup and drop off of the 9' cargo van I rented. Great guy!!

Rating:

5.0

The drivers door was damaged and did not close completely. I thought I didn't close the door correctly as the warning light indicated Door Open. It rained that day, so I was also rained on. I took pictures, this is obviously an old issue where someone attempted to pry the door open.The staff is always very polite and helpful

Rating:

5.0

The guy that took care of me was great

Rating:

5.0

Best customer service around!!!

Rating:

5.0

They awesome

Rating:

5.0

Excellent customer service!!!

Rating:

3.0

I was provided a wrong size storage, way smaller than the equipment I rented. I ended up extending the equipment rental and drive back to hotel with the trailer behind me, accomplished nothing. İt cost me one da and all the related expenses for the extra day. Storage unit door had some nuts missing so bolts didn't stay intact.

Rating:

3.0

I came down to unload a 6X12 trailer and your staff gave me 5X5 storage, telling me that 5X5 is the only size of free unit I am eligible for my current equipment rental. Turned out that free storage space is calculated according to the size of rented equipment. İt cost me one more day and one more day of all the related expenses. They need training.

Rating:

4.0

I felt unsafe in the cargo van I rented. Traveling from Columbia to Charleston, the steering felt “off,” and the vehicle felt too light. I’ve rented these before, and usually have a great experience. They are easier for a female to handle alone. It was probably my particular van, or maybe the van and distance. It may be valuable to ask the client what they are doing and what vehicle is most travel appropriate for their project. Still fast and easy and good customer service, just a shaky van!

Rating:

3.0

Better communication is needed. Pick up truck has a minimum of 50 miles. Over estimate your miles. You have to pay double if you go over. You must have a phone so you can take a selfie and you must allow them to access your photos on your phone.

Rating:

4.0

I want to help, so here goes: I left the first U-Haul location I visited because in Irmo because I thought the woman running the place “lacked customer service skills,” the second place in West Columbia because they were too anxious to leave at 4:30 p.m., and ended up leasing a U-Haul vehicle at 400 Orchard Road in West Columbia. Hannah was very personable and professional, a breath of fresh air. Then, mysteriously, without explanatiion, I began receiving emails from the U-Haul Dealership on Elmwood Drive in Columbia. After numerous attempts, using your app to reach a human being, I finally found the business card for the owner of the 400 Orchard Road dealership and called the manager’s cell phone number. He was very helpful, and solved the mystery. The cargo van at his dealership had mechanical issues, so I had to pick up another van at the Elmwood location. I could say more, bit I believe this is enough.

Rating:

5.0

You put another man's name on the account instead of mine. Make sure you put the right name on the account.

Rating:

3.0

I originally had requested a delivery new-style, but learned at the check-in that the length of time I requested combined with going "under 100 miles" means I didn't qualify for a van, or something to that effect? I was given a box truck-styke instead. I am just confused why I was able to request a van if my moving information in the rest of the request meant I couldn't get a van. My rate was the same, but I did end up paying more for insurance, so it did end up costing me in the end jumping from around $38 to $55.

Rating:

1.0

They over charge me, was told one thing and they did another. Over promised and under delivered. Never renting from location ever again.

Rating:

5.0

Chrishawn was very professional and most accommodating. He was efficient at Check in and at Return.

Rating:

3.0

No light at all in the unit.

Rating:

5.0

Desk staff was professional and extremely nice. Place was clean and secure. Will definitely use again in the future.

Rating:

5.0

The guys that work at the Elmwood Road Columbia, SC site was EXCELLENT! Their customer service skills was at GREAT! i would NOT go to another site for my services. If other sites pattern after this site, UHaul would be known as the best moving/storage company by far!

Rating:

3.0

Staff were friendly. The light in my unit went out but I didn't report it. My biggest disappointment is not fully understanding the storage unit close out process. I asked on site staff what I needed to do to close out the storage unit as I returned the card key. I was told that's all I had to do. A month later I saw I had been charged to the month after I moved out. UHAUL would provide better customer service by reminding movers to close out online. UHAUL lays out lots of legal information to cover the companies interests. Why not be clearer about mover's close out process.

Rating:

5.0

A+ Experience, We've had this storage unit for 10 years. Overall it has been a great experience. Staff was always on site and professional. I was able to get the things I needed out of storage early in the morning or late in the evening which was very convenient for me. This particular storage unit did not have AC but kept all of our belongings fresh and clean especially our clothes. Yes alot of our clothes was boxed up in this storage unit since June 2013 and when we purchased our brand new home July 2023 We took those clothes out of boxes and they still looked and smelled good. We washed them and took them to the cleaners before taking the majority to goodwill to bless some people. The General Manager Mr. Sylvester Gadson he was always there or either one call away to assist with questions or concerns. We appreciate his professional managerial skills along with the mangers that came before him. Whether its short term or long term I highly recommend you choose this storage facility. For your storage needs.

Rating:

3.0

My biggest issue is the vehicle that was guaranteed at my reservation was not available. I had to get a larger less fuel efficient vehicle for my short rental period.

Rating:

5.0

The gentleman who helped us was great

Rating:

1.0

the staff was very rude and we received an unfair charge, I will hopefully be following up with customer service to get it sorted out

Rating:

5.0

As advertised and adequately temperature controlled which I gave not consistently found to be true if storage facilities in the South. Will definitely be a return renter!

Rating:

5.0

We rented the storage unit to store our daughter's belongings over the summer, as she is a student at the University of South Carolina. While this facility is older, it is conveniently located, and the employees are friendly and helpful.

Rating:

2.0

I reserved my unit 3 months in advance and when I arrived I was told the only unit available had a broken hinge. I was moving out of an apartment and leaving the next day so I had to use this unit. Very unfortunate that I had my spot reserved for such a long time and was still given a unit with a broken door that is about to fall off the only hinge it has. (I have pictures)

Rating:

5.0

It was excellent experience, except for us having to pay full month price for two days.

Rating:

3.0

William is outstanding with customer service!

Rating:

5.0

This experience was one of excellence. Mucas Gracias

Rating:

5.0

Service the AC in truck- not cooling enough. Everything else was good. Thanks

Rating:

1.0

I returned the truck on 1/4 of a tank. I was cheated by this location. They marked me well below 1/4 of a tank. This makes me never want to work with UHaul again.

Rating:

5.0

This Elmwood Avenue U-haul facility is as good as it gets. It’s super clean and the staff members are friendly and very helpful. Had easy access in and out of our storage room. It’s well lit and we felt safe coming and going from the facility throughout the day and early evening hours.

Rating:

2.0

The price shown while booking it online and picking it up from the site is always different. I had this issue with my previous booking and I got the extra amount refunded. But why isn’t there not a transparency. $51 is not a lot. But when I booked it said $39 including insurance and the dolley. I was also told in the contract that there’s 3/8s of the tank of gas. But when I pulled out of the parking lot it only had a 1/4. Like I literally drove less than ten miles but had to fill up before I had to drop it back. I’m not trying to get refund or anything this time. All I am saying is there should be more transparency on U-hauls part and the guys at the location needs to be a little bit more honest and professional.

Rating:

5.0

I can't say enough about the attention and drive shown by the manager, Sylvester Gadston. He was incredibly super friendly, helpful, and juggled three customers all at once, not missing a beat. The process to rent a temporary storage unit was quick, easy and simple. Recommended!

Rating:

5.0

Everything went as planned. Good friendly service.

Rating:

5.0

It was a comfort knowing that all my personal belongings were safe and sound from the environment as well as intruders (including pests and persons) during the 4 months they were housed at U-Haul - Elmwood.

Rating:

5.0

Sylvester Gadson provided great customer service!

Rating:

4.0

I dropped off after hours

Rating:

4.0

The website says it closes at 10. They wait let’s till after I signed up to tell me they close at 7pm instead. So updating hours online would definitely be a good idea.

Rating:

4.0

Location is at a busy intersection which can be tricky. Also, I didn't know there was parking available in a lot accessed from another street.

Rating:

5.0

Outstanding support from Sylvester Gadson.

Rating:

5.0

We had this storage for over 13 years when my wife and I combined houses. Our kids are grown and out of the house and took their personal belongings so we no longer need the storage unit. We enjoyed our time there. It was convenient to our home. The only issue that we had was that the overhead lights were constantly burned out as all units are on a single automated switch. We kept a portable battery powered LED light in our unit to alleviate the issue but should U-Haul ever make modifications to the facility, I would recommend florescent tubes lights which last longer and/or equip each unit with it's own light switch. All in all, we appreciate the service that U-Haul provided to us over the years.

Rating:

5.0

Excellent staff. Helpful and friendly!

Rating:

5.0

One of the most pleasant customer service experiences I have had.

Rating:

5.0

Outstanding from Sylvester — he really has a handle on everything going on at that location and dealt with multiple customers efficiently and effectively.

Rating:

5.0

Sylvester was A+ from start to finish!

Rating:

4.0

Manager and coworker were friendly and helpful. Facility is close to university, so convenient but not as new/nice as some facilities that are not as close in.

Rating:

5.0

The team at the front desk were professional and very helpful. They are what keep us coming back as your customers!! Elaine

Rating:

5.0

The young man was very helpful and nice each time I visited.

Rating:

5.0

Great

Rating:

2.0

The facility is run down and dirty. BUGS, worms, etc have access to your things. It is in a prime area for the homeless population. . .it looks just like that. The restroom is the WORST ever. There is not a big dumpster to dispose of things properly (you have to take them offsite), which is a huge inconvenience that was not specified before. Lastly staff is usually not around when you need help after 4pm on any given day.

Rating:

4.0

Overall my experience with you all was great. Thank you again. Will look you all up if I ever come in the market of needing to store something again.

Rating:

3.0

It took months before the unit heat an ac way fix y I left not good about fixing things in a timely manner

Rating:

3.0

This is no reflection on the facility manager, Mr. GADSON. He did listen to our concerns. We had the largest unit in the facility and there was no lighting in the unit. We shared our concerns and he made his supervisor aware. Sad to say this has been a long ongoing standing problem at this facility. We had to bring our own lighting while there. In fact we complained to upper level management and left our contact information with no success of a return phone call. In this, we felt ignored. It stands to be said that an unit of this magnitude should have sufficient lighting. Upon our departure, Mr. GADSON tried to seek attempts for some source of lighting. We brought an industrial light and a long industrial extension cord, however there was no outlets in the area. Here we go again, for our final time, we had to bring multiple battery powered lighting. I challenge you to see this Unit D173 for yourselves. We believe this is the case for majority of the units at the Elmwood storage facility located on Elmwood Street. The facility is dated, at the same time, updates and improvements should have been made. Next time we’ll ask to inspect the unit first.

Rating:

5.0

Process was quick and they were really helpful! I totally recommend for my sister she s moving soon !!

Rating:

2.0

This facility needs a lot of Renovations when it comes to the elevator in building A. The staff says corporate will "fix" the issue but it keeps breaking. Building a also has one elevator. You better believe I will be following up with corporate bc had I known this was a preexisting condition that happened for months, I would never have come to this facility

Rating:

2.0

Auto-pay system is a joke. It never works and then they charge you a $15 late fee because of their failed system. Found a much better facility with one of their competitors - bigger unit for less money and no hassles Shop around.

Rating:

5.0

Everyone was friendly, courteous, and helpful.

Rating:

5.0

Customer service was awesome

Rating:

5.0

Customer service was awesome

Rating:

5.0

Customer service was awesome

Rating:

2.0

I wasn’t aware that the units had weevils. Once I became aware, they were hard to get rid of and noticeable not only in my unit but on the entire floor of the facility.

Rating:

2.0

I paid for an air conditioned unit. Every time I went the air conditioning was broken and it was hotter in the storage unit then outside. I should have been refunded the additional amount for the climate controlled unit since it never was air conditioned. When I went to move out the elevator was broken and I had to bring everything down. the stairs.

Rating:

4.0

At all times, either over the phone or in person, the staff was very professional, friendly, and helpful.

Rating:

1.0

We had 2 units and I've never had so much aggravation. I would get multiple emails and multiple paper notices that threatened us w/ late fees, lockouts and lien notices. One time our electric bill check was sent to you by accident. Even though the check was payable to "SCE&G" it was deposited on your end and it took us months to get a refund. I am giddy happy to be DONE with your company.

Rating:

3.0

There were no flat carts had to mange with section carts that took forever, I wasted a lot of time

Rating:

1.0

After almost four years at that facility I was run off for ALTERED entry and exit procedures. Sylvester Gadson started his campaign of harassment after I reported him to Kimberly Rubino for telling me that wearing a tank top on a 92 degree day at a storage facility was inappropriate. He also threatened Nicole, another staff member, for not making me follow his RIDICULOUS entry and exit procedures. On top of that he constantly spoke to me in a derogatory way every time we interacted all the way up until I left. His final act of TYRANNY was putting an eviction notice on my unit and adding a second lock denying my access. After it was understood that I had to go he wouldn't remove the extra lock from my unit to allow me to put my things in such an order that would allow a prompt exit until the day I had to move. I've had brain surgery which left me with epilepsy. I also have high blood pressure and asthma. HE KNOWS THIS. I also take medications for depression and anxiety. I am homeless because of my condition, he also knows this, yet he kept up the HARRASSMENT until he could find a way to evict me. I explained all of this to his manager Kevin Anderson and his response was that he stands by Sylvester's decision no matter how long I've been a tenant. So now I'm going to take my own action with the Better Business Bureau.

Rating:

3.0

Items in the unit had mold, and a few things had to be thrown away, thought by paying for a climate controlled unit it would have prevented this issue. It was a bit warm and humid with temps above 80 on the thermostat. There was also a smell of moth balls present on the linens and mattress. I would recommend storage only for a short term solution.

Rating:

1.0

I paid for climate control and when arriving on 7/29 found out that air conditioning was out in Building E for over a week. Then found out that elevator was also out of service for over a week and I would have to use the stairs to move all of my items out! Very poor experience and no steps were take to try to assist with the situation.

Rating:

3.0

Closing at 7:00 p.m. is way to early!!

Rating:

5.0

Dear UHAUL, In this day and age where its so easy to complain, I must tell you what an amazing job the GM (Sylvester) did in not only getting our UHAUL prepared but also in showing us the storage unit. I would recommend letting him know personally and seriously give him a raise.. AND NO I am not related to him but I do recognize how hard it is to find and KEEP good talent. He was excellent. Dean

Rating:

5.0

The team member that assisted us did well under difficult circumstances- limited availability and minimal staff available to help.

Rating:

5.0

I love this people at u-haul. Always been an amazing and great people. Thank you

Rating:

3.0

Choose this location based on the availability that was advertised for access because it was beneficial. Due to the access to storage is closed before I get off is very inconvenient

Rating:

2.0

1) We had a lot of trouble checking in. Were told that there wasn't a unit available for us. LONG process. Eventually we got one, so all was well. The people on the phone definitely were not in sync with the people on site. There should be better communication so that customers are not misled. 2) Unit had a rat trap in it. YUCK! Maybe in the halls, but in the unit itself - right next to the mattresses etc. YUCK. Disgusting. Maybe that is standard practice - I don't know - but it was definitely not appealing. 3) We arrived (after a 10 hour drive) to get stuff out of our storage unit. We arrived at 8 pm, as the website said the access hours were until 10 pm. When we got there, it was locked. The attendant said the access closed at 8, despite the fact that there were signs posted ALL OVER the place (front door, gate, elevators, website, etc.) that said the hours were until 10. I think the guy just didn't want to stay that night. VERY VERY Frustrating as we had a very short window in which to do our work. Extremely inconvenient. It's fine if the hours are 8, but just post that onsite and online so people can plan accordingly. Very frustrating to arrive and not be able to get in. 4) Unit was supposed to be climate controlled, but it was definitely hotter inside than outside -- in South Carolina in the summer! Frustrating to pay more for a climate control unit and then have it be so hot inside.

Rating:

4.0

I do not have any comments, yet.

Rating:

5.0

Victoria is Awesome!

Rating:

3.0

Communication with between the staff and customers can be better.

Rating:

4.0

Thx for the professionalism provided.

Rating:

5.0

Sylvester was awesome….,great customer service..

Rating:

5.0

The employee at the desk, Nikki, was EXCELLENT!!! She had several people she had to help at the same time and she handled it very well. She explained everything to me perfectly and was extremely helpful (as this was my first time renting a storage unit).

Rating:

5.0

Ms. Green the former Gm, Nicole and staff was always professional and accommodating, and acting gm Mr. Mike and Sylvester the new Elmwood managers was very professional and informative in transition was in progress. Also Kevin the president was reachable and professional with me. Going forward I will recommend Uhaul. Also to the resolving of the rental bill. Thank you very much. Sincerely Darryl Mayes

Rating:

5.0

Excellent and professional team, I highly recommend this facility. It is extremely well-run. Thank you for a great experience in the midst of a difficult situation.

Rating:

5.0

Already have a storage unit elsewhere and I want to get another but I will purchase it where my other one is.

Rating:

5.0

I had no issues using this facility. The last time I used storage someone broke in so I was weary. But I had no problems with Uhaul.

Rating:

4.0

After all my previous reservations was not honored, they finally found something for me that was perfect for my situation. Great job correcting mistakes on the end and making sure the customer gets the best possible.

Rating:

4.0

Regarding my answer of "No" on question #3 about the facility being clean and maintained: The office and front are always kept maintained. However, when I drove to my new rental unit, there were two (2) old/dirty campers and two old cars immediately in front of the unit. Also, just a security note: The side gate that is located near Building D, was left open and did not close the whole time I was in the office setting up my rental and/or when I was in and out of my unit. Other than those two (2) things, everything else is satisfactory. The Staff has always been very courteous and helpful every time I have visited for boxes, tape, and now the rental.

Rating:

1.0

My workers there are always pleasant but I was upset because when I move in the elevator was broke and when I moved out 30 days later the elevator was still broke whom ever owes this Uhaul doesn't care about the customers to have a storage unit on the 3rd floor and to have to walk up and down 3 flights of stairs just to get my things out was ridiculous....my move in and moving out was an horrible and I wouldn't want anyone to go through the same experience because the elevator was broke it took us longer to move .....in any business it should be to accommodate the customer it shouldn't be about the money only just poor customer service

Rating:

4.0

The manager was very professional, she was very helpful to me.

Rating:

3.0

The reason I chose U-Haul was because of the elevator s. When my movers arrived to move me out, the elevator was not working and the only reply I received from mgmt was that they would have to request a work order. I was very dissatisfied that U-Haul would offer units on 2nd floor with inoperable elevators. I will not be using the Elmwood location again and will not recommend to anyone.

Rating:

5.0

I think I am due a refund.

Rating:

5.0

They were so helpful with everything and just very nice.

Rating:

3.0

I was in the unit 313b and when I went to my storage the lights keep going off and I had to walk back and forth to get the lights to be turned on

Rating:

5.0

All good, secure, no issues.

Rating:

5.0

Tomega was great with getting me setup after the 15-hr drive from Texas. She even went to the unit with me to make sure that I found it OK and helped guide me in getting the U-Haul trailer closer so that I did not have such a distance to unload my items. I truly wish there were more individuals like her in helping the customer get settled. After the long drive from Texas it was like a breath of fresh air. Thank you for ALL of your assistance and guidance in getting this unit.

Rating:

5.0

All staff were professional, friendly, and accommodating. I would recommend the facility without a doubt.

Rating:

2.0

The employees at the front desk greeted me with major attitudes. There were people waking around on the premises that did not work there. They took me up to my storage unit and there were no lights on in that area of the hallway. It is not a safe environment and I would never have stored my items on this facility?! The young lady at the desk told me that she did not have to help me find another unit!! Sue was typical rude BLM!!! It’s a mentality not a race!!!!

Rating:

5.0

The representative was very professional, answered all of my questions, very polite, smile and very kind.

Rating:

5.0

Tomega Green has an amazing staff.If you want great uhaul services in the Columbia area .Ms.Green is the best choice

Rating:

1.0

The facility was filthy and not well maintained. The drive up unit had rats. I literally found a rat that got stuck attempting to squeeze in the doorman died. There were rat feces on top of several of my boxes and storage containers. The in-door, supposed climate controlled unit was hot and not temperature controlled. Items I stored have heat damage-some beyond repair. The cost of the storage units I rented vs the actual service I received is ridiculous. Not only would I never recommend anyone use UHaul storage, I will caution anyone and everyone against it, unless they are prepared to throw away all of their stored items. Additionally, every time I have rented a truck from UHaul, it has been filthy. The most recent rental experience was especially horrible. My reservation was made through the customer service number. The representative assigned me to pick up from a “Stop & Shop” because I wanted to pick up the truck at 7AM. This is not a UHaul location, so, I was unable to scan and check out the vehicle. The owner of this location was rude and not at all helpful. While the location was supposed to open at 8/8:30AM he did not arrive until almost 9:30AM. I was clear that he did not want to do business with women and proceed to only respond to request when my father spoke. However, based on my other horrible UHaul experiences, I’m not at all surprised that this entity was selected as a UHaul dealer. I look forward to never having to use UHaul again.

Rating:

2.0

There were no lights in the section we were in. I reported this but nothing was done about it. The place had a disgusting smell.

Rating:

5.0

Renting a truck from uhaul to move her stuff from storage, was a disaster- according to online I prepaid for a truck to pick up at the place where I had a storage unit. We got there and no truck - the lady called around and found another place 5 miles away and got us a bigger truck from another facility- no one was there! Had to call First Lady back. To summarize we went to 3 places before we got a truck - that was way bigger than I felt comfortable driving- got us 2 hours behind schedule- not a good experience. Will not rent a truck again from uhaul

Rating:

5.0

The owner was exceptionally helpful, polite, and welcoming!

Rating:

5.0

Extremely helpful, knowledgeable, and friendly.

Rating:

5.0

Shannon Green and the Other Miss Green did a wonderful job helpoing me close out the space.

Rating:

5.0

Great service and very friendly staff!!!! 💗

Rating:

4.0

I had a light in my storage room and it did not work nor could I get the ladies at the counter to turn it on. Why put a light in the room if the customer can't use it?

Rating:

5.0

Miss Green is awesome. She was able to switch us out of one unit and get us in a climate-controlled unit available. Our prayers were answered when we had her helping us on that day. She provided excellent service.

Rating:

5.0

I enjoyed working with Miss Green. She was extremely helpful. She answered all of our questions and was able to get us the right space we needed. She has exhibited a great example of excellent customer service.

Rating:

5.0

I was bummed that my original reservation was no longer available and I had no choice but to take a unit 2X the size of what I need but the lady at the front desk (Shannan Green) was awesome - friendly and very helpful. I don't know everyone's name but all 3 of the gals working on 7/23 were great.

Rating:

1.0

Was unable to access my unit twice do to closing at 7pm. When I removed all my stuff from the unit I asked if i moved everything out today would i get a refund on remaining paid days th manager assured me i would because i would have left some stuff to get full use for my money paid. When i contacted customer service they said no refunds period that is a scam and i will fill out as many reviews as i can to inform people of uhauls shady practices and will never use your services again

Rating:

5.0

Their customer service is outstanding. They are very helpful & are focused on providing an excellent experience.

Rating:

5.0

Thanks so much to the two super friendly and helpful ladies at the front who helped us!! I will definitely be recommending this location to others!

Rating:

5.0

Tameka and Nicole were EXTREMELY helpful! Made our whole moving and storage experience less stressful for sure.

Rating:

1.0

I am very upset and waiting for the GM to call me

Rating:

5.0

Ladies this is Cristhian! Thank you guys for everything. Thanks for helping me with anything I needed. Moving my stuff to the storage was super stressful, but you guys were always there with smile and saying "Hey, Cristhian". Thanks for everything.

Rating:

5.0

Worked with Tomega Green, she and the entire staff were friendly, helpful, and went above and beyond to make sure our experience was top notch. Moving is never fun, but they did everything within their power and worked really hard to make sure we had everything we needed to get our work done quickly and be done with the process. They were awesome! Thank you so much!

Rating:

5.0

Thank you Ms Green

Rating:

5.0

Front office staff were friendly, polite, and efficient!

Rating:

5.0

Personnel who run this facility were of the most professional and caring people that make U-Haul retain its name and integrity. Thank you and if someone inquired where to store their goods U-Haul on 1037 Elmwood ave in Columbia, South Carolina would be the Facility very well managed facility.

Rating:

1.0

On May 22 I drove 3.5 hours from out of state and had a previously secured reservation for a 7.5 x 10 climate controlled storage unit at the Elmwood Avenue U-Haul storage facility. The initial unit I was provided was occupied. After another second floor unit was finally identified I found out the elevator was broken. It appeared that this was related to the fire alert feature of the elevator which continually beeped, had a flashing red light and kept the elevator on the first floor. I mentioned this to the office staff who told me this happens all the time (sounds like a safety/fire code issue to me). I was told my options were to carry my stuff upstairs or pay more money for the same size unit on the first floor. I requested they honor the pricing on my reservation due to this inconvenience and was told it was not their fault their elevator was not working and they refused (I never heard of a business not taking responsibility for not having basic functioning equipment that is integral to the service they provide). Due to the inconvenience I requested that they escalate this to the manager who was not on site at the time. She was called but refused to honor my pricing. While at the Elmwood Avenue location I attempted to call U-Haul customer service but didn’t get through to a representative due to unacceptable hold times in excess of 30 minutes. This whole situation seemed like a classic bait and switch scenario and I decided to take my business elsewhere to a storage facility that actually cared about their customers. I spent in excess of 2.5 hours trying to work this out at the Elmwood Avenue U-Haul location which also included calling, securing and driving to a competing facility. This was a very bad experience which suggested that U-Haul does not care about my time or my business. This is particularly disappointing since I have 4 U-Haul equipment rentals between May and August. Based on this negative experience I would never use the Elmwood Avenue storage facility and would highly discourage anyone else from doing so.

Rating:

4.0

The people were great, but you need to make sure the UHaul website reflects that there is no access after 7p... it says the facility is available from 5a-10p.. The location is great so we kept our reservation, but if it wasn't for that we would have changed in order to have expanded hours...

Rating:

4.0

None

Rating:

5.0

The lady at the office (I think she is the manager) is so helpful. I reserved a unit that ended up being too small, and she got me in to a bigger unit super quickly. Very friendly and accommodating. Thank you!

Rating:

5.0

I was in a car accident they day I moved in and couldn’t unlock my unit for my movers. The kind ladies in the front moved me to a new unit without hesitation. Truly the best storage experience I’ve ever had!!

Rating:

4.0

The staff in the Elmwood street in Columbia SC location were outstanding. They went beyond what was expected of them. The manager made sure that i was not over charged.

Rating:

3.0

Terrence & the African American girl assisting him on Thursday April 30,2021 around 12p were awesome!! I appreciate their help!

Rating:

5.0

Didn’t have any issues, staff was professional and very helpful 🌟

Rating:

5.0

I got the best help when I felt all was lost ! So glad I came to the elm wood location. I own a moving company and this is by far the best service I’ve had with a U-Haul! The Gm Miss Green was fantastic!!!

Rating:

4.0

Location was extremely convenient. Only unmet need was a rubbish and recycle receptacle.

Rating:

3.0

Not well run, office staff took forever to be found. Waiting more than 10 mins to get simple things taken care of. Swipe cards never worked in the restrooms, and had random people walking through the storage areas all the time.

Rating:

5.0

I had a great experience with UHaul. When I need you again I will definitely come back.

Rating:

5.0

The manager Johnny Jenkins and his staff was very helpful and professional. They helped me in every way possible and i appreciate all that they did. The store was clean and the Team members uniforms was clean and well groomed. I would be happy to recommend his site to my coworks and friends. Thanks again

Rating:

5.0

The entire process was smooth. Staff at pickup location at N Tryon (Charlotte, NC)location was efficient and professional. Staff at Elmwood (Columbia, SC) made the final step a breeze; professional, informative and courteous .

Rating:

5.0

Sorry you let go of Jackie. She was an awesome, real human being. I wish you both an amicable future success. As far as my experience, I have absolutely nothing I could even think of to complain about or way I feel like an improvement could be made. Everything was flawless!

Rating:

5.0

Jackie was super polite, friendly and helpful ! I would recommend anyone to use this facility.

Rating:

5.0

The staff were very friendly ,thank you

Rating:

4.0

My storage unit had no light and the climate control unit was not as cool as I anticipated.

Rating:

5.0

The staff was always very accommodating every time we came. They genuinely tried to help us out, which was especially appreciated since we were going through a difficult time. Parking in the storage access area is a bit cramped, but the staff gladly move their cars and will help you maneuver your truck if you have one.l

Rating:

5.0

Would try to cut down on the homeless activity if possible. It’s a storage facility not a hotel.

Rating:

5.0

Quinton was great The truck was spotless and disinfected The facilities were very clean and convenient

Rating:

5.0

The staff was super helpful! I love their energy and patience dealing with so many people during the times of COVID-19. I would definitely use this storage facility in future if the situation occurs.

Rating:

5.0

I can't praise this facility enough on how I was treated from the first transaction to the last. I relocated from New Jersey to Columbia on June- 12th. I purchased my home on Aug.12. Rebecca and staff made the transition so easy and convenient. Thank you all!

Rating:

4.0

tough to park

Rating:

1.0

July 15, 2020 Glen K. LaConey, Plaintiff, v. Jacqueline Matthews, Defendant. Re: DEMAND FOR PAYMENT Via Electronic Mail COMES NOW, the undersigned Plaintiff, Glen K. LaConey (“LaConey”), a customer of UHaul Self-Storage (“UHaul”), situated at 1037 Elmwood Avenue, Columbia, South Carolina 29201, seeking remedial and compensatory relief, based upon a pattern of harassment perpetrated by a Jacqueline Matthews (“Matthews”) against LaConey; and denial of authorized access to LaConey’s self-storage unit; and failure of Matthews to provide a climate-controlled environment for LaConey’s unit, while acting under, and by exceeding her authority as General Manager of UHaul. The facts in support of the within complaint are as follows: BACKGROUND: LaConey has been leasing self-storage Unit #E236 from UHaul since early 2019. UHaul represents that it is a “Climate Controlled” facility. The access hours are posted conspicuously. In late 2019, Matthews was assigned as the Manager of UHaul. Immediately after assuming her assignment as Manager, Matthews began a campaign of harassment against LaConey and certain other UHaul customers as follows: 1. Matthews has persistently locked the courtesy restrooms, then denied LaConey the key to the restrooms, on the pretext that “the lock is not working”. Customers have urinated in the stairwells and other areas of the facility, presumably for the same reason, as evidenced by the numerous threatening notes posted by Matthews, which LaConey has obtained. 2. Matthews, and other UHaul personnel, have persistently, and discriminately locked the doors to the inside units up to one (1) hour before the prescribed time, without notice, thereby denying inside customers access to their units, to the exclusion of customers leasing outside units. Matthews intimidates inside customers by hovering nearby with her arms folded, and demanding that all customers exit the building immediately, under threat of eviction. Matthews has been observed yelling to customers with inside units, “I’m tired! I’m ready to go home! I’ll lock up whenever the [expletive] I want to! I don’t give a [expletive]!” Effectively, customers with outside units enjoy unfettered access, once they pass through the security gate, to the prejudice of customers with inside units. Such arbitrary, discriminate and abusive practices perpetrated for the mere convenience of UHaul staff, are inconsistent with necessary safety and security measures outlined in the lease agreement; yet, they are consistent with the pattern of harassment complained of. 3. As stated above, UHaul represents that it is a “Climate Controlled” facility; however, the temperature inside Building E, where LaConey’s unit is situated, persistently exceeds 100 degrees F. Matthews utterly refuses to take corrective action, which, again, is consistent with the pattern of harassment complained of. 4. Most recently, Matthews has discriminately selected customers, who enter through the security gate on foot, to sign a logbook, to the exclusion of customers who drive through the gate, and/or who lease outside units, which, again, is consistent with the pattern of harassment complained of. LaConey’s claim is supported by video surveillance. ARGUMENTS: LaConey contends that Matthews has exceeded the bounds of her authority as General Manager of UHaul in furtherance of a personal agenda against LaConey. LaConey further contends that the discriminatory, prejudicial and abusive practices of Matthews, constitutes harassment, are violative of the lease agreement, and may violate the Civil Rights Act. Thus, because Matthews acted in her personal capacity to further a personal agenda, LaConey enjoys the prerogative to sue Matthews individually, and in her personal capacity, in lieu of suit in arbitration. CONCLUSION: Should this matter not be resolved to the satisfaction of LaConey, LaConey shall seek punitive damages in addition to the relief sought. Any evidence developed, during suit(s) against Matthews, shall be used against UHaul Corporation in arbitration. Matthews shall have twenty (20) days to respond to this demand before the matter proceeds to the magistrate’s court. RELIEF SOUGHT: 1. Remuneration of Five Hundred Dollars ($500.00) for the improper denial of storage access and for denial of a climate-controlled environment. 2. That Matthews post the permanently restricted access hours in a conspicuous location within five (5) business days of receipt of this transmittal; and to timely post notice of any further access restrictions, accordingly. 3. That Matthews cease and desist any, and all forms of harassment against, and abuse of UHaul customers. 4. For such other and further relief as the court deems just and proper under the attendant circumstances. Glen K. LaConey

Rating:

5.0

Light is not working in storage unit.

Rating:

5.0

Very clean!!!

Rating:

5.0

THE STAFF WAS ABSOLUTELY INCREDIBLE. THE MANAGER JACKIE WAS SIMPLY SWEET AND AMAZING. HER EMPLOYEES MICHA, BRIANNA, APRIL AND QUINTON ALL HELPED ME DURING MY TIME OF NEED. THEY ALL CAME TOGETHER AND GAVE ME THE BEST EXPERIENCE THAT ANYONE COULD ASK FOR

Rating:

4.0

Great personal service, however, while I was waiting in line, did notice how messy the area was behind the counter. Also, parking availability is virtually non-existent.

Rating:

4.0

Q was very accommodating, professional, and helpful in the process.

Rating:

5.0

While the location is not the best - lots in interesting foot traffic - the staff were always friendly and helpful. indoor facility was clean and I surprisingly never found any bugs or other critters. Thanks so much!

Rating:

5.0

There were a few issues with the computers when I arrived so completing my paperwork took longer than usual. The young man that helped me was so courteous and he had such a warm personality that it made the wait more pleasant. Bad attitudes from anyone in customer service makes your experience worse. My experience was great because of the customer service of this young man. Thanks for doing everything you could to help me and my family! I love this facility!

Rating:

5.0

Jacqueline is really great!! She made our first experience with a moving truck and storage very easy on us. And the young man that checked us out. We had a great experience. Thank you, Regina

Rating:

3.0

Slow check in and check out. Was not told that the key for the gate was on the ring

Rating:

5.0

The general manager was very helpful in finding a unit that would work for me

Rating:

5.0

The staff was very helpful in our time of grief. Thanks to all the staff

Rating:

5.0

I would not hesitate to use UHaul again.

Rating:

5.0

General manager Zakee & Site managers For Elmwood location were absolutely wonderful,they handled my concerns efficiently & transition time moving in was a plus for me thank you all so much!!

Rating:

1.0

The office and staff smelled like marijuana. It was horrible. There was also so many homeless people living there. Always in and out and lounging around. It was unsettling.

Rating:

5.0

Cedric, Cheyenne and Sharon were very helpful with renting a truck and storage. Sharon handled and irate customer before me with with tact and finesse. Storage, truck and office were very clean. A++++

Rating:

3.0

The staff was truly excellent and nice. My storage unit bulb went out and I was told they wouldn't be replaced because they were fire hazards, so that was inconvenient.i

Rating:

5.0

The representative Sharon was very helpful towards my moving process. Her customer service was so impeccable, I believe she deserves a promotion. I appreciate everything she has done.

Rating:

4.0

The staff at this location went above and beyond their duty to assist me. Thank you

Rating:

3.0

For as much money as I paid for climate control in my locker it was pretty warm in there

Rating:

5.0

The staff gave me excellent service. Sharon and Travis were awesome.

Rating:

5.0

Wonder experience! Staff was always friendly and helpful.

Rating:

4.0

Staff was very friendly and helpful. I will use this facility again next year for my storage needs.

Rating:

5.0

I commend Rebecca who operates this location. She is helpful, courteous and sweet. She made out experience with U-Haul great

Rating:

5.0

Well done

Rating:

2.0

THE arming area was too small. Then there was also homeless people walking in a dnt out because they live in the storage units. I felt unsafe.

Rating:

4.0

They gave me a storage that was already use and this guy had to help us and find us a unit and all my stuff couldn't fit in but the guy with the dreads help out, he's the best

Rating:

3.0

Facility was not open 24 hours as advertised.

Rating:

5.0

I DON'T QUITE UNDERSTAND WHY AT THIS LOCATION..THEY DON'T HAVE A BOLT/LOCK CUTTER..FOR EMERGENCY SITUATIONS

Rating:

5.0

Great staff!!!

Rating:

5.0

Thank you Rebecca for taking the time out to address my concerns I really appreciate the quick response in regards to my storage unit,again thank you so much.

Rating:

4.0

Aside from the price it served all my purposes and was exceptionally clean.

Rating:

4.0

Rebeca, the manager at Elmwood U-Haul came through in the end. She proved to be a valueble asset to the company. I do appreciate her consistent work effort in handlelng my situations.

Rating:

4.0

Thank you

Rating:

1.0

Security was the problem with homeless people sleeping in the units

Rating:

5.0

My move in experience was great, the staff was very helpful.

Rating:

5.0

No comment

Rating:

4.0

Ease of entry, great customer service

Rating:

4.0

The staff at this location has been really helpful. However, my experience has been horrible. Your computer system is the worst. You can't seem to get my billing straight. Now I'm out $15 late fee.

Rating:

4.0

Front office is crammed and there is no access to your storage unit after 6pm. The staff was nice.

Rating:

5.0

The new general manager is a peaceful soul. she is very friendly and easily to get alone with. if you come to her as a respectable person with any issue she will go above and beyond to make it right

Rating:

5.0

Everyone was extremely helpful and friendly.

Rating:

5.0

Porsha was very helpful. Excellent customer service.

Rating:

5.0

Professional and great customer service.

Rating:

5.0

The present manager was very helpful and I would strongly recommend her.

Rating:

4.0

The storage facility was clean and well maintained, however my access card did not always work, and because it was not atmosphere controlled, it was stifling and hot.

Rating:

1.0

For 8 years we have stored items in our 5X10 storage area. 2 month ago we re-organized our storage. When we arrived this week our storage area was broken into and every box opened. Security no good.

Rating:

5.0

I stored many valuables for three years. The space was also accessible, clean, and cool. The staff was always very professional. Thank you!

Rating:

5.0

I am very pleased in the service here at this location. Thank you for all your help.

Rating:

5.0

Staff that I associated with was very professional and showed genuine concern for my needs.

Rating:

2.0

Our unit was entered and boxes opened by an unknown person. While not enough was taken or damaged to file a claim, we had some sentimental items broken/damaged. Very disappointed!

Rating:

5.0

Staff was extremely friendly and helpful. They lent me a lock at no charge for a few hours and spend almost an hour helping me open my lock when I forgot my key.

Rating:

5.0

Very convenient storage for a temporary situation

Rating:

5.0

This facility was amazing, clean environment and knowledgeable friendly staff. Thank you

Rating:

2.0

When I went there to get my belongings, the hallway I entered was 110 degrees, not impressed!! I paid for climate control and it is not right that my things were in this heat. Should be checked.

Rating:

5.0

The staff was always very friendly and helpful

Rating:

4.0

All was good, thank you!

Rating:

1.0

Would NEVER recommend this facility. My unit was accessed and contents were stolen. Staff was not helpful at all. Had to have been a inside job since the lock was not compromised.

Rating:

1.0

Jennifer at this Elmwood location told us she didn't have room for our truck so she charged us a $40 cleaning fee. This is not fair as we scheduled this as our drop-off location. She was very rude.

Rating:

1.0

I am giving a poor rating due to the fact that upon my arrival my order was set up wrong. The assistant manager was amazing but the fact I had to wait for hours to confirm my reservation was not good.

Rating:

5.0

The staff was great!

Rating:

5.0

Ms. Kenya Faison was most professional with the best work ethics I've seen in South Carolina. She represents U-Haul well.

Rating:

5.0

Staff was very friendly and helpful! Great renting and moving in experience. Very busy location, but I would use this facility again when needed.

Rating:

5.0