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Leticia DCustomer Reviews for U-Haul Moving & Storage at El Paso Airport
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Staff is great every time go in.
Shaun HEasy and fast highly recommended!
Genesis AGreat communication with representatives. Truck in great condition, no issues. Would use their services again.
Gordon SBy name tag was clear he was owner. Was asked for the first time for a reference number to call on the spot like everyone works on his schedule, by the way because I was from out of town. Will never rent from this place agai. I support small bissiness owners. I was there on time and was treated like person who was fixing to steal, as the owner you had no people skills or customer relations don't know how your bussiness survives. I could feel the tension on the employees ulworking under pressure.
Jaime RExceeded my expectations. Well done.
Jimmie JConvenient and price was right.
Roland BGreat questions, Uhaul! Too bad none of the survey questions deal with the employees who actually RUN your franchise. When renting a trailer, most customers require a RAMP to make getting into the trailer EASIER, but this location only has ONE trailer with a ramp. I cannot call ahead to request that specific trailer and there is NO WAY TO RESERVE the trailer with a ramp online?! It DEFEATS the purpose of making an ADVANCE RESERVATION if there is NO GUARANTEE that I will get the equipment I need. This could be extremely problematic if the trailer I require isn't available when I have scheduled everything around having a trailer WITH A RAMP!! Lastly, If I have already RESERVED the equipment online WITH MY CC, I WILL BE PICKING IT UP; Maybe a few minutes after the noted time (15 minutes) but I will be there. Frantic calls to me with an agent who then gives me attitude without knowing my circumstances is NOT APPRECIATED. I hope this survey will HELP Uhaul DO BETTER in the future with customers.
Jesse CDidn’t have a dolly even tho I reserved it and U-Haul didn’t have a ramp the guy didn’t seem to care about anything
Devin BIt would be great if dispatch can ensure a needed U-Haul was at the desired booked location for pickup and not a random site in the same zip code. It can translate to a precious loss of time when that may be important to the customer.
Robert SI had the climate controlled unit on the 2nd floor and when coming back to open my unit, I found all my furniture covered in sand/dirt and debris. I was told by staff that there was construction on the roof, but it doesnt remove the fact that all my items were now covered in dirt. I might as well have gotten the non-controlled unit on the first floor. Additionally, the elevator has been out of order almost the entire time I've had this unit, making moving heavy items very inconvenient. Again that further cemented that I should've just gotten a unit on the first floor.
Timothy K | Overall ExperienceI think things are going pretty well the way they are now
Phillip KI was charged for a tire because apparently insurance doesn’t cover tires. That is something U-Haul should change
HENRY WMaybe some kind of an online discount
Phillip KFast and great service from the owner and the employees.
Shaun HI’ll be back.
Alan G | Overall ExperienceMore employees
Roy SExcellent staff. Super helpful and glad to answer my questions.
Dixie G | First ImpressionsGood coustmer service 👏
Carlos LEveryone was courteous and professional.
Sam MOur trailer looked like oil had been spilled in it, not sure if yall hose them off. I just made sure not to put boxes on top of those parts. Other than that, staff was super nice and helpful. I definitely recommend this location!
Mark BThis location is always A+.. highly recommend
LEO Uthe team is quick to say no to any request, even though you can call the 800 number and get a yes... no customer service at this location, unless you know someone at this store..
Jose CThe only way I would recommend this store is if they get to be attended by the nice girl that helped us out at the beginning cause she was nice and very informative. However the guy running it he store yesterday the 4th of March was adamant on, not giving my father a receipt when I need a physical receipt. I called and was told I’d receive a call back and nothing. 24hours later and no call back no explanation as to why he couldn’t be bothered on printing a physical copy, even when my dad told him I needed a physical copy.
Kassandra LToo expensive but it was ok
MATTHEW N | First ImpressionsFix the elevator in this location, it's been out forever.
Andres G | Overall ExperienceService was great and installation was fast!
ESTEVAN CI found a problem with the straps on the dolly. Came back next day, trying to get a different one, and they refused.
ALBERTO RProbably a little more parking for customers, other rhan that, I find the place well organized and found what I was looking for.
Rene MExtremely satisfied
Roberto RAll went well with the exception of one minor problem: The roll up door would not stay up and would come down a few inches. Hit my head a couple of times entering and exiting the truck. Door spring needs some adjustment for sure. Other than that, everything was as expected.
MATTHEW RAll good serrvice and facilities.thanks
LUIS R | Overall ExperienceWas able to get in and out quick.
Ronald HAlthough this location is not the closest to me, I always check them first for my rental need. The staff are friendly and helpful. This was my 3rd time using this location and I will return when I need to use a moving truck again.
Anna DLuis was super respectful, helpful and great customer service.
Briana MAgent upset to dropping off at this location
Nancy CAn easier way to enter the area. It's not easy making a U turn in that area.
Julian RI called 3 days before my appointment. I asked how long it would take to install my hitch. I was advised about 1 to 1.5 hours. With that said. I did not make arrangements for someone to pick me up. Upon arriving at uhaul. I was told it would be 4 hours. Apparently, I was told that I spoke to the call center and they do not know process. As a consumer, how do we know when and if we talk to call center that read a script. Also, I had not realized until I got home that my reverse camera was not working. So there a go back to uhaul. I ended up losing 1/4 of my day, due to misinformation from your company. That location itself is not to blame. This is a corporate failure! All I got was I apologize.
RUBEN SExcellent service
Alfonso IStaff was great, both when picked up and returned. Thank you
Adrian EGentlemen met me outside at checkin station…. Checked in U-Haul and started the clean up process which was great …. Very curious professional and tural
DEBORAH JExcellent customer service! Attentive staff and they all look happy..smiling and saying good morning to everyone and each other. This is my store of choice every time I need to rent a trailer.
SAMMY DSer tan atentos como lo isieron con migo. Gracias
Reyes PPay for a month used less
salvador c | Overall ExperienceThere's nothing you could do you're at the top anymore and you'll fall over the mountain everything was perfect just keep doing what you're doing there's no more room for improvement I'm sorry for returning the equipment late thank you for the good service
Julian SEquipment was grat and evey thing we needed was ther i would realy reco d uhaul to every body that was in my situation thank you and for the great service
oscar tDon't know if last post made it thru. PHONE RESTARTED. Let's try again. As a whole, Uhaul got my family home safe. Well commended. The app itself is about worthless. Til now I still show no past, present rental. Pickup- trailer change or drop-off never happened according to app. I could not schedule a service call thru app that didn't see I had picked up equipment. 2 long phone call waits with first being disconnected. 2nd call, I informed roadside service I made it to another uhaul in the city I was traveling thru. Instructed if they have parts let them fix. If not, roadside would be sent. Wound up swapping out trailers to get home. Again Uhaul did what they needed to get us home safe. 16 degree weather, wind chill colder, snow predicted later that night, tired and just wanted to get home safely. PLEASE FIX YOUR APP IF YOU EXPECT THE CUSTOMER TO USE IT FOR EASE OF RETURNS, REPAIRS, OR RENTAL.
Brett AIt was a good overall experience.
Jennifer LKudos to Leo and Bryelle, they are fantastic!
Yil JPlease fix elevator.
Patrick W | Overall ExperienceI'm extremely grateful for the employees professionalism. I was able to discern that they have been well trained in putting safety first.
Robert aThe location staff was VERY ACCOMMODATING and UNDERSTANDING to the what was needed to get the furniture move done. My family was VERY APPRECIATIVE.
Jose MLower Prices
Kobe CThe best UHaul center anywhere.
John RGuys are great! Fast and hard working! Thank you
John FNothing great customer service
karen SExcellent service
Monica W | Overall ExperienceThanks for all that you young man do merry Christmas
STEVEN GAll is great as always! I’m a regular customer for propane, open trailer and small trailer rentals. The guys at the Hawkins store are always happy to help, smile and excellent customer service and that’s why I keep returning plus saves me from buying a truck!
SAMMY DVery good place and friendly
jesus gThe girl helping us with the pick up rental was not attentive, she has “Mrs know it all attitude” and we had a stressful time completing the rental. I was translating for my husband the whole time and she did not offer assistance in Spanish from another coworker. She did not acknowledge my husband despite language barrier and she was directing all her talk to me as if he was not there. Finally another very attentive guy came and answered our final question with the rental. I Would not recommend this location because of how she services costumers.
CARLOS EThe staff were super friendly and I was in and out of the location in 10 minutes, both times. Service was prompt and the rental process was super easy for a first time U-haul customer. Keep up the great work!
Dakota LThe one thing I had a problem with. We were getting moved by the army they were moving us on the 11th. Because my bill was due on the 9th of each month if I didn’t have some great friends that helped me move my storage to the house early. I would have been charged for the whole month when I would have only been there 3 days that month.
Yvette s | Overall Experiencethe woman who helped me was fantastic; the guy not so much, but o.k. he should have volunteered I could extend my truck rental a few hours without an extra charge; moving is not a 6-hour job.
Karl WIt was a good experience Edwin was extremely helpful He was professional He explained process/rules/map etc He escorted me to my unit+provided lock etc He answered all my questions Edwin was excellent Thank you Edwin Thank you UHAUL
Claire W | First ImpressionsFront office guys have attitude and feel untitled.
Joseph M | First ImpressionsThe only poor rating is the elevator was out and there is no absolute time frame of when it will be repaired. This is unacceptable when items that are heavy and storage is upstairs. I am ver disappointed is part because each employ gave a million excuses. Only one employ offered to assist with paying a portion of the cost of the moving company if I hired one.
Michael C | Overall ExperienceRente el lugar me tocó piso #2 y no lo pude usar por 2 meses tuve comunicación con el personal y no obtuve respuesta.correcta pague quedaron de renbolsarme el dinero y no se asta ahorita si me mandaron a colección estoy muy inconforme
Jesus E | Overall ExperienceFacility is excellent but the Elevator was broken the whole time i stored items, but overall, a good place but put priority to fixing the elevators. Also the return was a nightmare, the location originally provided I could not find, call the number provided. they sent me to a location 45 minute from my Hotel, which had a Uhaul Location right next to the Hotel. I gave the representative the address but said location was full. It was unreal the return experience
Santos C | Overall ExperienceVery convenient. Very clean and fresh. My stuff was very safe. I even set off the alarm.☺️
Carlos M | Overall ExperienceThis location has an elevator that is not functioning and I have large items to move. Management advised it would not be ready until later in the year and I moving now. I feel this needs to be fixed very soon or move us to another location at no cost. This is the only reason I an not recommending this location at this time. Unless the elevator is fixed soon.
Michael C | Online Move InAll good with the exception of the None working elevator
Santos C | First ImpressionsI would highly recommend this U Haul to friends and family. The manager, Leonardo, was always friendly, professional and friendly. This has been the second time I’ve used this facility and I will continue to use it in the future.
Veronica M | Overall ExperienceDid not have my reservation as promised on line and the phone with customer service. Also the elevator was broken they said it wouldn’t be fixed for five months. Plus the temperature inside the building was at 80 degrees it was hot inside the building. The last storage I was in all day temperature at 70 degrees
Juanita A | First ImpressionsNone at this time
WILLIAM L | First ImpressionsMaintenance on the elevator need to be done. It was not working at the time of the move in. I tried to get them to change my unit to a down stairs one so I would not have to use the stairs to put my stuff into the storage but It was declined. I was very upset and was disappointed that they would not accommodate me. I was even more disappointed when I asked them when the elevator issue would be fix and they told me they did not have a date.
Randy B | Online Move InGreat service and the personnel are very friendly and helpful. I had a storage unit and also, I rented 5 x 8 trailer; Storage and equipment were very clean and well maintained. I am looking forward to my next rental. Recommend this location 100%.
Luis T | Overall ExperienceThanks Mr Leonardo and employees!! I really satisfied Inlove Uhaul .com
LAURA A | Overall ExperienceBathroom need to be thoroughly clean it’s disgusting even for men
Victoria G | First ImpressionsNo comment
FREDERICK K | First ImpressionsWe were in a second floor unit and when we arrived the elevator is broken. This was never displayed online otherwise I would have never rented here. It forced my family to move a 15’ trucks worth of home items up a set of stairs in 110 degree heat. The U-Haul place handed me a business card and I was told I can call these people to help move. I didn’t have time to wait hours when my family arrived at 2:30pm after a 6 hour drive with two small children and a dog. I will never recommend U-Haul to anyone ever again.
Alan R | Online Move InElevator was broken and I injured myself bringing furniture down from the 2nd floor. Staff said it would be at least 3 weeks before fixing. No accommodations for prorated amount since the unit was returned 3 weeks before next payment due. No discount for elevator inconvenience. Terrible.
Erica M | Overall ExperienceElevator has not worked for days per other tenants and had to lug multiple crates up stares with no dollys. To be honest, this is unacceptable. After this month I might move it again. It’s sad since it’s so close
ALEX P | Online Move InNA
Luis P | Overall ExperienceGreat product, people, and service!
Gary L | Overall ExperienceExtremely well kept facility. Never had a problem, and always felt my items were safe and secure.
Christina D | Overall ExperienceLeo and his team go above and beyond to help
Guillermo F | Overall ExperienceHad my unit for less than a month. Went to check and found aluminum shavings and dirts in my furniture and floor. Found holes drilled in the ceiling so I took my stuff out. And closed my account at this location. Had I need notified that maintenance was being done. Would have had a different outcome.
Christopher P | Overall ExperienceThey were kind and helpful with my concerns and questions.
Jennifer A | First ImpressionsThe entire staff was the epitome of professionalism.
JOHN S | Overall ExperienceThe person who we spoke with yesterday was very helpful and knowledgeable. You do well with professional personnel like her!
Gary L | First ImpressionsThroughout my 12 year rental with insurance upon moving out I discovered valuable items have been stolen totalling over $5000 from my storage. They had no right to change my locks Don't rent here the staff are liars, thieves and are rude.
TIRA S | Overall ExperienceEveryone was so helpful and nice starting from your customer service on the phone to the truck pick up all the way to the storage space.
Patricia G | First ImpressionsOffice hours weren’t posted on the website and closed 15 minutes before I arrived. I had to come in the next day. The hours were okay but it would’ve been nice to know before I arrived so I didn’t waste my time showing up that day.
Joshua F | First ImpressionsI would appreciate extended access hours even at least up until 10:00 p.m., I am well understanding of the restrictions based on longer hours. I appreciate all of your hard work.
gabriel r | First ImpressionsToo expensive. If I didn't have a free month with trailer treated I would not be using it.
PAUL W | First ImpressionsMuy buen sevicio y atencion, y las instaaciones impecables
Roberto C | Overall ExperienceCharges were incurred and then I experienced difficulty trying to get charges reversed and credited back to my bank account- those running this location are doing questionable things and making the experience extremely difficult for customers
Richard L | Overall ExperienceIt was not a recent move in , my contract was accidentally closed out and we redid and actually I have been in that unit for awhile now !! Thank you for your interest, the clerk was very accommodating and friendly!!
DOLORES V | First ImpressionsGreat service
Edmundo Z | First ImpressionsThe young lady that helped me was awesome. She went out of her way to assist me, especially since I am new to this area.
Alicia A | First ImpressionsExcellent service. Would highly recommend to someone else.
ANA B | Overall ExperienceStore was busy and only one employee working the counter on a Saturday afternoon. We had to wait several minutes and there is no seating area. Service was great once we were attended.
ALFONSO F | First ImpressionsAlways very helpful!
Gabriela M | Overall ExperienceGreat service by the staff including the storage facility staff. Thank you
Paul G | Overall ExperienceStaff is friendly but not helpful. No one informed me what to do regarding the access card & ended up setting off the alarm a few times
Myriam G | Overall ExperienceManagement and staff were always professional
Connie S | Overall ExperienceI was charged for an insurance after I declined
DALIA P | Overall ExperienceEveryone was so nice - and thank you for housing my items. Breil was so nice and always upbeat and very courteous. Everything was smooth from leaving to arriving at our destination.
Elaine W | Overall ExperienceThere was a leak in the roof and a lot of my stuff was water damage.
Evelyn T | Overall ExperienceGreat Great staff
JUAN C | First ImpressionsThe staff was a delight to deal with.
Evelyn T | First ImpressionsThe stuff did a great job when I had to upgrade to a bit bigger unit.
Alonso B | Online Move InIt was easy to get a storage on the first floor and the size. I didn’t have to wait at all.
Patricia Z | First ImpressionsThank y'all very much for everything. Y'all made it easy for me to rent a truck on two different dates and even when I made a mistake on a rental date I made online. Everybody I dealt with was/is super friendly, not one of y'alls staff wasnt friendly. I appreciate everything.
Oscar R | Overall ExperienceJust the price other than that very good experience
Christopher I | Overall Experiencein and out quick with a storage unit
DWIGHT B | First ImpressionsThe only complaint I have is there wasn’t a 10’ x 10’ available, so I took a 5’ x 10’. Now I’m on a waiting list for the larger unit.
Steven H | First ImpressionsWas able to give me what I need storage was perfect
maria c | Overall ExperienceI can’t wait to move in☺️
Jeanette L | First ImpressionsI had the worst time getting my stuff out since the elevator was not working, I called the numbers that are posted and had no answer, I needed my furniture that day, and we ended up using the stairs
laura V | Overall ExperienceLeonardo Ruvalcaba was excellent he provided my father and excellent service; was very helpful. I will recommend this organization to all my family and friends especially manager, Leonardo Ruvalcaba.
Sergio C | First ImpressionsOnly complaint would be that people often park in the loading zones so that made it challenging a few times to pick up or drop off things. Clean place, friendly staff, good experience all around.
Pablo H | Overall ExperienceThank you for almost 8 years of service. I never worried about my valuables while stored with U-Haul. Thank you!
HUGO G | Overall ExperienceI must say I highly recommend U-Haul Moving & Storage At El Paso Airport 8450 Montana Ave Location. Storage facility was always clean, storage carts were always available for use, never an issue with the indoor lighting, Parking for loading and unloading was always available, customer service was always very friendly and courteous. Thank you all so much for a wonderful facility!! One very happy customer
Mireya L | Overall ExperienceAwesome staff! Easy and fast process
Marlene H | First ImpressionsEveryone here was nice. But, they do not honor one way rental free 30 day storage.
Aaron J | First ImpressionsMoving away from El Paso is the reason for vacancy. Thanks for keeping my items protected and safe,.
SONYA P | Overall ExperienceThankd guys!
Jose M | Overall ExperienceLeonardo was very pleasant always, I will always recommend this U-Haul to my friends. If I ever need to rent a storage again I would go to the same place. Martha was was one of their employees and she was always very pleasant, kept the place very clean.
Maria F | Overall ExperienceService is always great! Anytime I needed help I was assisted in a professional manner.
shaianne h | First ImpressionsThe manager, Leonardo, was always helpful and was accessible to when needed. I rate him a 10%. The establishment is always clean and no issues with rodents or bugs. If ever I need to use a storing facility, without a doubt I would use U-Haul on Montana.
Veronica M | Overall ExperienceSt. Am very impressed by the helpful employees and Hou friendly and helpful they were. The facility is so clean and well maintained. I will definitely use it again and highly recommend U-Haul.
Priscilla C | First ImpressionsGreat Uhaul Storage. Well maintained and a pleasant experience.
Andrea M | Overall ExperienceWell managed!
Anita Z | Overall ExperienceExcellent staff, always helpful. Have used this place before. Have used truck rental too. Online services difficult to maneuver though. I was able to sign out on friday 10/22 over the phone and my message was not conveyed to staff from employee on board. Move out was actually 1022.
Richard B | Overall ExperienceVery expensive
Michael K | Overall ExperienceCalled to cancel 2x, emailed once, and had to go in person to finally cancel. Got charged an extra month as a result.
Adrian B | Overall ExperienceI have used the facility a few times, in cases of emergencies or remodels. They are always helpful and friendly.
Dolores R | Overall ExperienceDefinitely recommend. Price is decent for the services offered.
Austin M | Overall ExperienceI alway get good service and help if I don't understand
maria c | First ImpressionsThe owner and staff are incredibly helpful and courteous. The facility is very clean.
MAE Z | First ImpressionsLight in front of my unit is out. It's dark in front of my unit. I think it's unit 3026. When you walk in, make a left and walk all the way to the end turn right and it is dark.
MaryHelen S | Overall ExperienceIt’s the Best place to have your stuff in storage! Thank you!
JOSE T | Overall ExperienceRick the owner told me I can smoke in the uhaul so I did and when I returned the uhaul I was charged extra
carmen s | Overall ExperienceSi uno renta una troca, el storage debe ser de igual capacidad o más grande
Miguel H | Overall ExperienceI Loved it ... Thanks
Maria A | Overall ExperienceI was just telling my daughter that this U-Haul location is the best run location I've ever dealt with, and I've dealt with a few! Leo and his staff are always very nice and helpful, and completely professional. Every position is filled with knowledgeable, helpful personnel. Leo could teach other stores a thing or two!
Fran R | Overall ExperienceEn el U Haul de ls Dyer en El Paso TX no nos trataron bien, un Guero racista se porto muy mal no nos quiso conseguir un Storage más grande y de acuerdo a la Troca de 15 pies, que habíamos rentado.
Miguel H | First ImpressionsIf the storage facility was open 24 hours that would be great.
alejandro g | Overall ExperienceNone
Herve G | First ImpressionsStaff was fantastic, super helpful.
Daniel U | First ImpressionsStaff was great went above and beyond to help with all my needs thank you guys. Storages were clean I had a very good experience
DELILAH Y | Overall ExperienceSo far we have had a very good experience.
Reynaldo L | First ImpressionsIt’s good to know you can feel safe regardless of the time you go .
Emily S | Overall ExperienceAbsolutely great experience staff did everything they could to help my situation
DELILAH Y | First ImpressionsGreat service
Gloria T | Overall ExperienceDid not reach out when their was an issue resulting in a late fee. Very unsatisfactory service!
andrew v | First ImpressionsSatisfied
Gloria T | First ImpressionsWhat an amazing people and facility.
cesar e | Overall ExperienceMr. Rubalcaba was extremely helpful and assured me of the facility. I felt assured of the safety and cleanliness of the facility. I felt confident in placing my household items in this facility. Thank you.
Maria H | First ImpressionsBest storage facility i have ever used. Very secure and clean. Staff was always courteous and helpful.
DOLORES L | Overall ExperienceVery clean
Winston C | Overall ExperienceMy move in was great the only glitch was me, the first day I went to the wrong locker and set off the alarm. The employee was very nice and friendly after I showed him my ID(that is what makes storing there great). The second day I set off the alarm again this time not entering my access code. So all in all I caused the most problems in moving in.
David S | Online Move InI enjoy going to this location the staff is always friendly and very helpful. I know when I go to this location that customer service is going to excellent.
Diane P | First ImpressionsAwesome facility and customer service! Keep up the great work!
ARTRAVIA A | Overall ExperienceNot kept cool enough. Otherwise excellent.
DEBORAH A | Overall ExperienceAt this point they owe us some money for rent we paid and we moved out early. How do we go about getting that back?
Sunflower B | Overall ExperienceGreat customer service. Very clean and well organized.
Debra S | Overall ExperienceUsed you for yrs and no problem with anything .
juan r | Overall ExperienceThank you for your kind service. Ms Gonzalez
christina g | First ImpressionsThe young lady was super helpful and polite
Alexander c | First ImpressionsStaff was very helpful, courteous & professional.
Miguel C | First ImpressionsA big shout out to Mr. Leonard for an exceptional job. He is always willing to go the extra mile for the customer. Overall experience was out of this world. Keep up the great work to all employees at this location. Thank you again. Billy S.
Billy S | Overall Experiencetoo pricey
Ricky B | Overall ExperienceThank you for helping during this time. Customer service is excellent. I’m so thankful
CAROL W | First ImpressionsIf been with you all for 15 years thank you so much
Shirley c | Overall ExperienceService is awful. Processing payment is archaic and cumbersome.
Red c | Overall ExperienceGreat...
TOM T | Overall ExperienceFrom Vegas to El Paso, U-Haul Staff were very friendly and I give high praise to the Mgr. who was really helpful with his accomodations on the dolly he had to loan me n Vegas. GREAT job.
Jose M | Overall ExperienceGreat facility. Thank you for the service.
Antonio P | Overall ExperienceAwesome staff, very helpful.
Bernabe V | Overall ExperienceThe elevador was out of order for more than a month. Tha was very inconvenient. Other than that everything was great. Store manager is great thank you.
Martha G | Overall ExperienceI would like to say that GM B. Slack at the N. Las Vegas storage went over and beyond the call of duty because my original quote of the Dolly was not available when I showed up to pick up my rental.
Jose M | First ImpressionsThe facility and staff was great. Only had an issue when the elevator was down for maintenance and I couldn’t move certain things in or out the facility. But the overall service was great!
Morgan E | Overall ExperienceThe latch on my unit needs repair or replacement. It was extremely difficult to secure.
Rheghetta W | Overall ExperienceElevator out of service took me 8 trips using stairs to get my stuff out of storage-- lesson learned never get a storage unit on second floor!
Leticia A | Overall ExperienceThis is a busy facility. Counter staff was professional and helpful at the time I made the reservation as well as in person. Facility was clean and carts to assist moving my belongings were available
Rheghetta W | First ImpressionsStaff worked well and communicated with me well. Friendly and willing to help. Site is well maintained and makes you fell welcome and secure.
joseph w | Overall ExperienceBest experience with a U-Haul facility ever. Will definitely use them again when needed.
Robert C | Overall ExperienceI had problems accessing twice. Besides that everything was great. Fix the after hours door.
carlos t | Overall ExperienceStaff helpful.
Gayle P | Overall ExperienceI’ve went through a long process on when to return my trailer by, and was told Friday was my day. Low and behold Friday @9am was my day, that bit was left out and not highlighted until I had the bill
MATTHEW S | Overall ExperienceFor a variety of work & personal reasons, i have had to use storage facilities throughout the U.S. & since 2004, here in El Paso. Hands-up, this Montana Ave. facility has been the best all around!
aurora c | Overall ExperienceThe service was great and very helpful
Danny G | First ImpressionsLeo and his team are amazing. Made me feel better about U-Haul. The site in Georgia treated me very bad but this El Paso based team are top notch.
Chad M | First ImpressionsDifferent year and different situation, same great customer service and a great experience. A HUGE thank you to UHaul and all af the staff.
gerald k | First Impressions-Everything was perfect! If and when I need a storage facility, I will come back to yours! Thank You!
JOSE T | Overall ExperienceOne of the best U-Haul facilities Ive seen. Staff was also very friendly and very helpful.
Carlos C | Overall ExperienceSecured a storage unit last minute, was not disappointed at all! Great place, clean units, carts and moving equipment made available, and 24 hour security. Can’t beat it!
Leonel L | Overall ExperienceCcc
Maria L | Overall ExperienceThis facility is very well maintained.
Oscar M | Overall ExperienceFriendly staff, clean and well maintained facility.
lucia t | Overall ExperienceLighting was not very good, but overall I was very happy with the service.
Beatrice K | Overall ExperienceAwesome service!!!! Always responding to my questions. Nice nice people !!!
luz r | Overall ExperienceIt was clean and there were no bugs but it was tooooo expensive.
John M | Overall ExperienceExcellent facility
becky t | Overall ExperienceI asked management to cut the lock for me as I am out of town. The only thing in the unit was the rat traps they had initially. The manager said she would. She did not and charged me for a year of use
Maria C | Overall ExperienceGood customer service and fast
jerardo p | First ImpressionsEmployees are very helpful and informed the facility was always clean
Teresa A | Overall ExperienceGreat place
Elva B | Overall ExperienceExcellent experience. Staff was knowledgeable, friendly and the service was fantastic!
April G | Overall ExperienceThe process for the return of all 3 UHaul trucks we rented was smooth sailing. Service was quick & efficient. Thanks to all personnel.
david h | ReservationVery nice man at the counter ,very helpful
ruben m | ReservationAmazing. Will definitely use again and recommend to others!!
Norma S | Overall ExperienceExcellent facility and staff, Leonard/Leo Super, Super !!,
JERRY B | Overall ExperiencePayment schedules and UHAULS lack of willingness to adjust due dates of rent to the end of the month so they can collect rent for time not even used is riduculous and criminal. Would not recommend
Jordan S | Overall ExperienceVery well maintained facility. Employees are courteous and professional.
Bruce F | Overall ExperienceAfter my experience with the U-Haul in Lynchburg, VA, I realized how blessed I have been to have had this service in El Paso, TX, as customer service was consistently stellar. Thank you.
SEMPERFIDELIS N | Overall ExperienceExcellent service.
joel r | Overall ExperienceI will use you again.
Mid S | Overall ExperienceStaff was always helpfulnandcavailable!!
DAVID S | Overall ExperienceService was fine. They just kept raising the price and I was not notified until I call in to pay.
JOY D | Overall Experience