Customer Reviews for U-Haul Moving & Storage at El Paseo

4,406 reviews

1608 El Paseo Rd   Las Cruces, NM 88001
(El Paseo & Boutz)

(575) 523-2433

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(575) 523-2433

1608 El Paseo Rd
Las Cruces, NM 88001
(El Paseo & Boutz)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The staff here was great and helpful.

Steven Fields  |  Overall Experience 
Rating:
5.0

There was some confusion over requiring a utility bill or similar in addition to state drivers license. This should have been noted in the rental online reservation. A corporate problem , not the rental location. Turns out for one way the bill was not required.

Lowell Martinson 
Rating:
5.0

Everything was as perfect for me as could be. thanks.

Sallie Loftin 
Rating:
5.0

N/A

Rudy Gonzalez 
Rating:
4.0

Customer did not leave a comment.

Janie Vargas 
Rating:
5.0

Customer did not leave a comment.

Chad Mccallum 
Rating:
5.0

Staff were helpful on every visit. Very professional and took time to answer questions and always provided documentation I needed for moving records.This was my first time to ever use a storage facility. I was skepticlal about safety but after using felt very safe and comfortable. Facility design is amazing. A small lot but we'll planned and the large Isuzu truck used by the charity we donated goods to accessed the unit with no problem.

Kelly Tian  |  Overall Experience 
Rating:
4.0

I was not happy that I was charged 15 dollars just because I was not accurate on the gas. I put gas before returning it to where I assumed was the correct amount, but to my surprise when I turned it in, it was not acceptable. I think that was pretty ridiculous! Especially because when one is putting gas it is pretty difficult to get it right to the mark. I don't believe I should have been charged that amount; what a rip off.

MARIA GUTIERREZ 
Rating:
4.0

After the trailer was dispatched, they said I could add my wife as an additional driver through the app. However, I found out that after the trailer is dispatched you cannot add an additional driver on the app. I had to call customer support and they added my wife in the notes.

George Vescovo 
Rating:
5.0

Customer did not leave a comment.

Corbin Young 
Rating:
5.0

Customer did not leave a comment.

Domingo Escajeda 
Rating:
5.0

Customer did not leave a comment.

David Rea 
Rating:
5.0

I don’t actually know anyone in New Mexico, but once I make new friends, if they need storage space I might remember this location. I’m a little older and sometimes forget why I entered a room.

Nicole Murphy  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Crystal Alvarez  |  Overall Experience 
Rating:
5.0

I hadn't a clue as to what I was doing and they really helped with my needs as I kept changing my mind on things.

Carmenilra Castillo  |  First Impressions 
Rating:
1.0

Racist experience at location when dealing with this specific customer service agent.

Eugene Castillo 
Rating:
5.0

Without a doubt they are GREAT! Hours are awesome! Staff was there, engaged and ready to serve! I was very happy about that!

Sharon Triplett 
Rating:
5.0

Customer did not leave a comment.

AMY SOSA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TRACY ALLEN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark Fling 
Rating:
5.0

Nothing too much at this time thank you

SALVADOR CHAVEZ  |  First Impressions 
Rating:
5.0

Customer service at the location is always friendly and pleasant.

Dolores Bernal 
Rating:
4.0

We I got to truck the tank was not full . I didn't not know how to use the app and when I wanted to turn in the truck the app did not work

maritza holguin 
Rating:
5.0

Nothing it was all good.

JACKIE MAXON NANCY 
Rating:
5.0

Thank you tremendously to the staff and management of the Las Cruces, El Paseo location! They went above and beyond to help me out . I could not use the trailer I rented and they took care of me , they went out of there way to make my experience A+++ . I highly recommend this amazing team and location. Thank you again for all your help.

Greg Sakellakos 
Rating:
5.0

Customer did not leave a comment.

Angela Beniche  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Vigil 
Rating:
5.0

The website wasn't working when I wanted to reserve a trailer so I went to the local office to do the paperwork. Sarah completed the reservation quickly and efficiently the day I picked up the rental. Thank you for making this transaction so smooth!

Steve Barnhill 
Rating:
5.0

Nothing everything was great good service very polite and brightly fun

malcolm miller 
Rating:
5.0

Customer did not leave a comment.

Jaxon Archuleta 
Rating:
5.0

Customer did not leave a comment.

chris perkins 
Rating:
5.0

Friendly, helpful staff.

Tamara Gantzler  |  Overall Experience 
Rating:
5.0

Friendly and Professional. Thank you

BRIAN JAMES HALLOCK 
Rating:
5.0

Customer did not leave a comment.

mariah melon 
Rating:
2.0

The storage was higher than the booking fee.

Sylvia Aldaz-Osborn 
Rating:
5.0

“If it aint broke don’t fix it”. Keep on keeping on :). Thank you

Eric Valencia 
Rating:
5.0

Customer did not leave a comment.

Lorenzo Martinez 
Rating:
5.0

Nothing! Seriously I was greeted by helpful, courteous, friendly people. They showed genuine concern for me. I had NO wait whatever. They got the trailer unhooked, inspected and got me on my way within 5 minutes. Could not have been better!

Mark Blackburn 
Rating:
5.0

Customer did not leave a comment.

dave duncan 
Rating:
5.0

Customer did not leave a comment.

Fred French 
Rating:
5.0

Good customer service

robert vallejos 
Rating:
4.0

The staff are excellent. The truck was ready to go. My only complaint is that this site has to ask for extra information from customers and even though I had filled out the pre screen info on line so that I could get going quickly - I did not receive any notification that I needed to bring extra proof of residence until after I was scheduled to pick up the vehicle. This caused delays that meant my schedule, which was a really tight schedule for the day and tied to my work, was completely off all day. This should be easy to avoid - but it appears it would require the national org to be more thoughtful about the needs of local offices and be clear about extra documentation required in certain areas of the country.

Crystal Massey 
Rating:
1.0

The alignment was way off, brakes were bad and squealing, and last but not least they double charged us everything. The reason they said was we were late. We were less than 3 hours late. Whatever, last week we had to rent a 15ft truck and when we went in to turn the truck in they refused to explain the charges. They just kept telling me to look at a small phone. I told them several times I needed to go in and sit down, this is where I said "I need us to go in and sit down so you can help me with the charges". They told me there were chairs inside and I could go sit down, I waited for more than 10 minutes before I just walked out and drove away. There is no professionalism in this store. I will never give this store my business again.

Kathy Gomez 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Taylor  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

thomas Miller  |  First Impressions 
Rating:
2.0

Poor customer service. Rude employees.

Shannon Cherry 
Rating:
4.0

Customer did not leave a comment.

Britt Miller 
Rating:
5.0

All staff were very friendly and helpful.

Cynthia Alvarez 
Rating:
5.0

Customer did not leave a comment.

Eugene Castillo 
Rating:
5.0

Customer did not leave a comment.

HAILEY LUJAN  |  Overall Experience 
Rating:
3.0

Ease of access, the area is tight to turn. Service was great.

Robert Harper 
Rating:
4.0

Customer did not leave a comment.

MONICA BACA 
Rating:
3.0

Service people were friendly. Store parking is very small. No waiting area for customers to relax while repairs are done. Hitch repair took longer than expected and had to return for a follow up due to clanking noise. However, it was remedied and seems to be in working order.

Enrique Vasquez 
Rating:
5.0

Customer did not leave a comment.

Barbara Florez 
Rating:
5.0

Really, nothing. Customer service was friendly, answered all questions, and got us in and out quickly. I don't normally rate things excellent, but this was.

Sallie Loftin 
Rating:
5.0

Customer did not leave a comment.

Jesus Torres 
Rating:
5.0

Customer did not leave a comment.

brandon robles 
Rating:
5.0

Customer did not leave a comment.

Glidewell Ray 
Rating:
5.0

Customer did not leave a comment.

Glidewell Ray 
Rating:
5.0

Awesome helpful staff

Nelda Sisk 
Rating:
3.0

They went up on my rent twice in 2 years. I found storage much cheaper elsewhere!

Lori Cole  |  Overall Experience 
Rating:
4.0

The layout and one-way access is annoying but necessary due to the nature of the downtown location. Sometimes you can't get out the one-way exit since it's often blocked by returning trucks, so you have to try and do a 3 point turn without backing into anything to get out through the entrance access. Just super awkward.

Lisa Lebeau 
Rating:
5.0

Customer did not leave a comment.

Teresa Tran 
Rating:
5.0

The employees are wonderful! Freat experience, thank you!

Tammy Richardson  |  Overall Experience 
Rating:
4.0

They were great and friendly

Suzanne DeDecker Kane 
Rating:
5.0

Customer did not leave a comment.

chad mccallum 
Rating:
4.0

Agents at the location were very short when I asked some questions. Seemed like I was a inconvenience to them.

Nicole Gentry 
Rating:
5.0

Customer did not leave a comment.

Gerald Berthiaume 
Rating:
4.0

The woman helping me was wonderful but the location was understaffed (she was alone) so there was a backup of customers.

Jacqueline BEACHAM 
Rating:
5.0

Sarah did an incredible job for us! Thank you so much Sarah!

Mikha Vario 
Rating:
5.0

Customer did not leave a comment.

Staci Brill 
Rating:
5.0

Nothing.. You Guys Rock!!

BURTON HOLLAND 
Rating:
5.0

I always use this UHaul location. Always friendly and very helpful.

Cynthia Brodbeck 
Rating:
5.0

This company store is my preferred location in Las Cruces. Ed, the manager provided great service, and we had a great experience with the truck and supplies. Thanks to an organized, hard working team! Much appreciated.

MICHAEL HAINER 
Rating:
5.0

Everything went very well. I would only suggest repainting the alphabetical letters. They need to be visible indicating where the vehicles that will be picked up after hours can be seen after retrieving the key from the lock box. The 24/7 agents that assisted with me were 100% excellent. My local U-Haul on El Paseo has always been number one in my book.

Mary Holt 
Rating:
5.0

Everything turned out great. There was some confusion on my part because I rented this unit online and chose to purchase a lock from U-haul. It said that my lock would be left in the unit so that I would not need to go to the front office, but that was not the case. There was no lock in the unit. I did need to go to the front office. When I asked them about this, they told me that they never leave locks in the unit and that they always provide them at the front office, so I felt that there was a disconnect somewhere. The use of the code was a bit confusing for me as well because the door to the building automatically opens when you walk towards the building so I wasn't sure that I still needed to enter the code. I am neurodivergent, so what is clear to others is not always clear to me. The people in the front office were patient with me and explained things several times in different ways to make sure I understood all of the instructions. Thank you.

Raquel Garzon  |  Online Move In 
Rating:
4.0

Hard to get into location because of a median. Need to work with City to resolve this street issue.

Sandy Duncan 
Rating:
5.0

Customer did not leave a comment.

William Cogdill 
Rating:
5.0

Customer did not leave a comment.

Hannelsy Castro-Buelna  |  Overall Experience 
Rating:
5.0

The guy who checked me in was amazing. He certainly made the move in easier.

Elizabeth Ellis  |  First Impressions 
Rating:
5.0

nothing

Ronald Schoenewolf 
Rating:
5.0

Customer did not leave a comment.

Alfred Vivino  |  First Impressions 
Rating:
5.0

very helpful

JASON WOFFORD 
Rating:
5.0

patient and courteous staff.

Jacque Lujan 
Rating:
5.0

Customer did not leave a comment.

Dannie Hawkins 
Rating:
5.0

Good General Manager. Great location.

Meik Bartoschek 
Rating:
5.0

Customer did not leave a comment.

Suzanne Stefford-Grey 
Rating:
4.0

Customer did not leave a comment.

Henry Rowlison 
Rating:
5.0

Customer did not leave a comment.

Dannie Hawkins 
Rating:
4.0

Customer did not leave a comment.

Larry Sera 
Rating:
5.0

Great service and products! Thank you for everything!

MARCUS ALVAREZ 
Rating:
5.0

Customer did not leave a comment.

James Vigil 
Rating:
5.0

Customer did not leave a comment.

Toby Schell 
Rating:
5.0

Helped us out of a domestic abuse situation. Thank you for having our backs.

sophia leckie 
Rating:
5.0

Pleasant dialogue with associates, informative, professional, helpful and friendly .

Merlin Hawkins 
Rating:
2.0

I scheduled a hitch install at 10AM today. It was after 3 when they were done. The invoice stated .5 hr for the hitch and 1.5 hrs for the electrical. There was additional time lost when they found the hitch was "slightly bent" where the bolts needed to align with holes on the car. (We were told this was a common situation but wondered later why a different hitch was not used.) We kept being told they were working on the install. Of course, the only certified propane agent they had was the same one installing the hitch. And when the car was finally finished, he left it on the stand and went to fill propane. Had to get someone else to get the car down. BTW, we drove from Alamogordo to get the hitch installed.

Lewis Major 
Rating:
5.0

Great crew, trailer pulled excellent.

John Barnes 
Rating:
4.0

Customer did not leave a comment.

Cristin Schumacher-Banton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jon Serna 
Rating:
1.0

Soon as got the truck it overheated . Then we used road side assistance and tesresa thst helped us said the person to come help with uhaul. Will be there nonmore then 30minutes . After two hours no one showed up. So we found water and headed to the uhaul place. We didn't get full refund or another truck . This is bullshit. We waisted our day and felt like we got punished for the truck messing up on us. People at uhaul didn't maintain the dam truck in the first place . We are disappointed in the uhaul companie. And was not fair how we were treated as if it was out fault .. I've never been so disappointed in u guys . Ill take my business else where.

Dawn Holland 
Rating:
4.0

Perhaps. a better explanation of where to drop off.

Leonard Romero 
Rating:
5.0

Customer did not leave a comment.

Leticia Hermans  |  Overall Experience 
Rating:
5.0

Ed was very friendly and made the progress really easy for me, I've never had a storage unit or rented a uhaul alone so it was very nice to feel comfortable and informed. The indoor storage units are really nice, it feels safe and secure to be there. Love the fact I can add 24 hour access for $10 extra a month. Easy to come and go as I please and not be bothered.

Angela Beniche  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

REBECCA BERTOLDO 
Rating:
5.0

Customer did not leave a comment.

david verduin  |  Overall Experience 
Rating:
4.0

You offer everything need to finish a moving project. Thank you for being there

cynthia white  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vanessa Baca 
Rating:
4.0

Mark was efficient, helpful, and friendly. Excellent customer service!!!

Davena Crosley 
Rating:
5.0

This location had excellent customer service.

Paula Hertfelder 
Rating:
5.0

Customer did not leave a comment.

Pedro Bravo 
Rating:
5.0

Customer did not leave a comment.

Tim Muir  |  Overall Experience 
Rating:
4.0

Folks @ location are great. Your website and app is subpar. I have had issues with them for the last 2 years.

Paula Green 
Rating:
5.0

You are very kind and capable...

Myungsik Kang 
Rating:
2.0

Reserved a dolly in advance, im pregnant and it was only me and my fiance moving. I can't lift over 25 pounds so we were depending on it. The lady that morning rented the dolly to someone else who came to the store shortly before our scheduled pick up time. We had to completely change our plans and spend more money out of our pocket to compensate for the poor service and scheduling.

Jeffrey Jackson 
Rating:
5.0

Customer did not leave a comment.

Whitney Kroschel 
Rating:
5.0

Customer did not leave a comment.

Kemp Lanford 
Rating:
5.0

The only minor complaint I have is difficulty in getting into the lot.

Scott Harold 
Rating:
1.0

I rented a 4 hour Uhaul this morning, picked up at 8:30 and returned about 9:25. I drove 8 miles to move a sofa from friend's house to mine in town. When I returned the Uhaul, the lady working there tried to charge me about $10 on the gas for the 8 miles I drove. I felt that was a mistake and tried to explain that I only drove for 8 miles, there is no way I could use $10 gas even if they charge $4 a gallon. The lady insists that it is their policy that the gas has to returned at the same gas level. I did not pay much attention to how much gas level it was when I rented it, because I knew it was a short drive. I would try other Uhaul places in the future, and if you have to go here, please make sure to CAREFULLY check the gas level they marked before you leave, because they tend to mark it higher than it actually is, and they don't use common sense when you try to explain to them.

Allam Bai 
Rating:
5.0

Customer did not leave a comment.

Justin Segura 
Rating:
3.0

Customer did not leave a comment.

Anna Perez-Wright 
Rating:
5.0

Customer did not leave a comment.

pamela morgan 
Rating:
3.0

I was given the wrong info and when I went to move stuff in it was closed

Dustin Castillo  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Scott 
Rating:
5.0

Customer did not leave a comment.

LUIS VALLES 
Rating:
3.0

Customer did not leave a comment.

Tad Emery 
Rating:
5.0

Great customer service, easy to check out truck.

Richardo Martinez 
Rating:
5.0

Customer did not leave a comment.

vickie ho  |  Overall Experience 
Rating:
5.0

If I needed another shed I would cut me back to U-Haul

Donald Nelson  |  Overall Experience 
Rating:
1.0

So to start with when I reserved my unit over a month in advance. For a standard size climate control unit. When I got there I was told they did not have that all they had was a closet size non climate control and that is what I would have to take. To put everything that I owned in. So then after having my belongings in that unit I was finally able to get the right size after a year and a half. Then after having my items in the unit and keeping up with it life happened and I got behind. They auctioned off my unit on the 12th of December. In the process they also threw things out that should have been shredded. And now thanks to them I am having to change my bank account do to checks being in the wrong hands.. and probably birth certificate as well. So no I would not recommend uhaul to anyone.

pamela crawford  |  Overall Experience 
Rating:
5.0

N/A

Megan Mollett  |  First Impressions 
Rating:
2.0

For a whole month I wasnt notified that my storage door wasnt locked properly. It wasnt until i was ready to empty out my storage that I got the call that my lock wasnt on properly. Luckly all my stuff was still there. A miracle on Alameda St. for sure. I had a Uhaul scheduled so I believe thats why attention was made to the lock being secure or not. Thats crazy.

Martha Saunders  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paula Green  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jorge Rios  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Albert Perez  |  Overall Experience 
Rating:
5.0

Staff are always friendly and helpful. The facility is conveniently located and accessible anytime.

TROY AINSWORTH  |  Overall Experience 
Rating:
5.0

But a 5×5 can't hold much of anything

Angela Scroggin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

melanie murphy  |  Overall Experience 
Rating:
2.0

I reserved a unit online two days before I showed up. Told her my name and number- she couldn't find the reservation so she had me get anther unit, larger than what I originally wanted and if course more expensive, I was so exhausted that I didn't argue, just accepted it, paid cash, and was asked if I had a disc lock, the package I originally ordered online came with one because I "booked now", she gave me one. Before we left, we went to check on the unit and to unload my car that was full of boxes, locked up and left. I was leaving and headed down el paseo, I thought to check my account- sure enough, there was the pending charge from my reservation. I called back and she then looked up the number again and miraculously found it! We went back because I needed the cash with my account having been charged and I asked if she would allow us to keep the current unit at the original price that I booked at, I had booked a 9x13x9, this was a 10x10x10, she said she couldn't do that, "that is manager stuff." So she asked if we wanted to keep the one we were in, or go to the reserved one which was less each month, I chose that for that reason and so we loaded our boxes back into the car, and moved units. This whole entire thing including moving, has been quite the ordeal and I'm frustrated. She did give me a discount on next month's fee but that really doesn't make up for it. Moving is exhausting and that was the last thing I needed at the end of a long day- week, month!! Train your employees better please.

Cynthia Schumacher  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marjuel Vonmoore-amin  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Priscilla Montoya  |  Overall Experience 
Rating:
4.0

close by and convenient

David Sehin  |  First Impressions 
Rating:
5.0

Great facility!

Gabe Garner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

vickie ho  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Amanda mcclure  |  First Impressions 
Rating:
5.0

Out of all UHaul staff starting in Mississippi, Ed Ramirez, General Manager was exceptional. He went above and beyond to help two disabled old people like us. It was a hard and long trip for us with dogs and chickens. LOL Ed Ramirez certainly has what it takes to go much further. If I may say so myself, he probably needs one helluva good raise. He is the only reason I'm giving UHaul an excellent rating. It definitely wasn't because of Mississippi. I ordered to pick up my truck in Gulfport and had to drive all the to Biloxi to get it. I never could get online for UHaul. Couldn't get any anwers except from Ed Ramirez. Thank You Ed Ramirez for your dedication to such F***** Up company. I hope UHaul higher up recognize all of your hard work and excellent customer service.

Lisa Wheeler  |  First Impressions 
Rating:
5.0

Tyce was such a sweet, professional young man. Very attentive, very helpful

Mary Fairhurst  |  First Impressions 
Rating:
5.0

very clean and accessible

Richard Chidester  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Taylor  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tamara Gantzler  |  First Impressions 
Rating:
5.0

Honestly some of the best customer service I have ever received. Every member of the staff was very helpful and attentive. I had picked the wrong storage size and without hesitation helped me get the correct one. Thank you all for making this process quick and very easy.

Jesus Jimenez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rose Minks  |  Overall Experience 
Rating:
4.0

Good service

Jacob Castruita  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GRETCHEN Hilkemeyer  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Cathy Mugica  |  Overall Experience 
Rating:
5.0

Clean facility. Helpful staff.

Constance Jones-Brittle  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Annette Flores  |  Overall Experience 
Rating:
5.0

I do not like that a storage room account can not be closed or not continuously be charged if all items are removed from the storage space.

Amanda Silva  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer Maestas  |  Overall Experience 
Rating:
5.0

The greatest thing is that U-Haul is open for rentals storage and trucks on SUNDAYS!

Deborah Beebe  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brandon Martinez  |  First Impressions 
Rating:
5.0

Good experience

Greg Powe  |  First Impressions 
Rating:
4.0

Used storage here for many years. Staff was always great. Only thing is my storage unit's security was a bit off (would trigger alarm even though I keyed in, seems the unit reported the wrong ID back to the security system) for many years (and either was recently fixed, or broke worse). I did recommend this storage facility to others, who did have units here, with no problems.

William BAKER  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

krista ketchens  |  First Impressions 
Rating:
5.0

I would recommend this to family and friends and anybody else about this U-Haul place anytime anywhere thank you all and have a blessed day

AUSTON GRAYWOLF  |  First Impressions 
Rating:
5.0

Most helpful .

George Tyrrell  |  Overall Experience 
Rating:
5.0

Within a year I have moved twice and rented a big truck and the staff is exceptional. I love the crew that works there they're very helpful friendly and kind. This is probably one of the best crews the company has.

WilliamJ Ray  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

bill hartsfield  |  Overall Experience 
Rating:
5.0

Helpful staff

Daniel Aldaz  |  First Impressions 
Rating:
3.0

Too much hassle about the padlocks on the unit. Only a certain type and only 1 lock can be used. Staff is nice, friendly and helpful but I choose to go elsewhere where there is no hassle over the locks.

Allen Malone  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA ALLEN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

andres navarrette  |  Overall Experience 
Rating:
5.0

Well organized facility! Samantha went above and beyond to assist me with my needs! An A+ center!

Cynthia Waterman  |  First Impressions 
Rating:
3.0

The outside was well maintained, unfortunately the blowers used to keep the outside maintained would blow dirt and debris into the locker. The inside was very dirty. Otherwise, besides a hefty price increase, it was a good storage location.

lisa Calzada  |  Overall Experience 
Rating:
5.0

The staff are very helpful and friendly. I would recommend this location to everyone.

vicki estrada  |  First Impressions 
Rating:
4.0

I like to cleaness of the facility I also like the employees they were very friendly and good customer service, what more could I ask for.

Boyce Roberson  |  Overall Experience 
Rating:
5.0

The El Paseo U-Haul staff, is probably the best in the nation. They are friendly knowledgeable and very helpful. I have over 50 years of retail experience, I would love to have a crew like this over the years.

WilliamJ Ray  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Allen Malone  |  First Impressions 
Rating:
5.0

I have always had very good service at this u haul

ROXANNA GRAVES  |  Overall Experience 
Rating:
5.0

Great place to store your things. Excellent storage care🥰

DORIS BOHANNON  |  Overall Experience 
Rating:
5.0

Thank you for helpfull, friendly staff! Even the buff ladies working the yard!

Anthony Danes  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

paige bowen  |  Overall Experience 
Rating:
5.0

Great!

Lisa Pawlak  |  First Impressions 
Rating:
5.0

Ed and crew we top notch professional. Wish all service could be this good!

Ann Mestres  |  Overall Experience 
Rating:
2.0

Friendly until the Mf in the Maroon Tundra told them to harass me.

Brian McCoy  |  First Impressions 
Rating:
4.0

Staff very helpful and accommodating. Rep was waiting for me to arrive

cynthia white  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kathleen Steely  |  Overall Experience 
Rating:
4.0

Ed, the manager is a really nice guy. The rest of the crew were friendly and courtesy. A good bunch.

Darrell Blair  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jack Royce  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TAYLOR BROWN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

AMEERAH RASHED  |  Overall Experience 
Rating:
5.0

The young man that helped me did an awesome job

Jessica Mata  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hilary Mariscal  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Krista ketches  |  First Impressions 
Rating:
5.0

Outstanding!!! Clean and secure!,,

Jimmy BOHANNON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PJ Curry  |  Overall Experience 
Rating:
5.0

Staff always friendly and helpful - storage unit clean and safe 👍 - im a loyal uhaul customer not only for storage units but for moving equipment also - always very satisfied with you - thank you!!!

Ivonne Lopez  |  Overall Experience 
Rating:
5.0

They made checking very easy and smooth.

Kathleen Steely  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Misty Sierra  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Cook  |  Overall Experience 
Rating:
5.0

Amazing friendly staff. Very helpful special Mark he was above and beyond helpful. Best experience thank you

Maria Coronado  |  Overall Experience 
Rating:
4.0

Very little dumpster access, other than that excellent

WILLIAM BURDETTE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Samantha Grey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Zachary Sosaya  |  Overall Experience 
Rating:
5.0

I have nothing but good things to say about your company and your employees!!!

johnathan dawoud  |  Overall Experience 
Rating:
5.0

I absolutely loved being in this storage until I moved out. I think at night it needs more light where sometimes I couldn’t even see at all

Ashley Ott  |  Overall Experience 
Rating:
5.0

Ed is a very good person and manager he knows how to treat the customer and he takes care of customer as needed thank you Ed 👍

ROLAND TAFOYA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

susan rexroth  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Leland Webb  |  Overall Experience 
Rating:
5.0

Staff were always very friendly and helpful. Easy access to storage unit. The moving carts were a plus. Would rent again.

Jeff Hadaway  |  Overall Experience 
Rating:
5.0

Plain and simple thank u for ur service

Katherine Russell  |  Overall Experience 
Rating:
5.0

When I return the equipment there was a worker there there was very rude I talked to the manager Ed about it he was aware of it how she was rude wanting to argue and instigate an argument with none of her concern but she was there trying to do this I was told he had that I was going to contact corporate on this matter her name is Sarah don't know her last name but she needs to be recommended she is very rude and crude first incident I've had with one of your employees she does not know how to treat a customer in my opinion I don't think she'll be there very long because of her attitude thank you

ROLAND TAFOYA  |  First Impressions 
Rating:
2.0

There two compelling reasons for a low rating: lack of actual security and inability to access bathrooms with our security card. The cards don't actually work, so you leave the doors unlocked. Every time someone opens their locker there is a prolonged, horrific alarm because the cards are bogus ane people have learned not to even try to use them. Not a good situation, either for security or bathroom facilities. Your staff is pleasant.

dawn duncan  |  Overall Experience 
Rating:
5.0

The gentleman that assisted me was super friendly, quick, and efficient. He answered all my questions and explained everything to me.

William Wester  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carolin Budmayr  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Izel Zapata  |  First Impressions 
Rating:
3.0

I had to request a ground floor unit. They got one for me but it was too small to fit the 10 foot truck items to be stored. I was strapped for $ and had to buy a lock. They wouldn't let me buy the cheaper padlock I wanted stating the doors only locked with the expensive lock! Not true. It's just super inconvenient!

Michelle Meissner  |  First Impressions 
Rating:
5.0

Ed Ramirez was very helpful always with good actitude.

Luis Mendez  |  First Impressions 
Rating:
3.0

I was told by one employee that closing time was 10 pm, When I went to sign up they told me 7 pm, I have no choice now, the unit I left close at 7pm also.

Boyce Roberson  |  First Impressions 
Rating:
4.0

Appreciate the great service.

Rebecca Vigil  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

AMY SOSA  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jason Mack  |  Overall Experience 
Rating:
5.0

Thank you!!!!!

VICTOR LOYA  |  Overall Experience 
Rating:
5.0

Staff went beyond service friendly and caring

Katherine Russell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kathleen Wawiorka  |  Overall Experience 
Rating:
5.0

Great staff facility is nice and clean. Staff is always friendly and helpful. The hours are great for people who are busy during the week. Would definitely recommend.

Kayla Montoya  |  Overall Experience 
Rating:
5.0

Great staff and clean equipment made moving easy

vicente cerna  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

angela dominguez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jesus Nuno  |  Overall Experience 
Rating:
4.0

There was trash in the storage unit when we opened it.

lisa Calzada  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jesus Escalera  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lorena Chavez  |  Overall Experience 
Rating:
1.0

I went to jail and my husband did too. And now they want me to take a felony case for something I never did. I was relocating for work.

Niki Cosby  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MYRNA VALERIO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PJ Curry  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeff Hadaway  |  First Impressions 
Rating:
5.0

Excellent service. Clean

jo latorre  |  Overall Experience 
Rating:
5.0

The staff at UHaul were extremely helpful and friendly and helped me when I really needed assistance. Thank you UHaul on El Paseo!!

Valerie AnayaCdeBaca  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tasha Freeman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

patricia Castillo  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Aguilar David  |  Overall Experience 
Rating:
5.0

they went above and beyond with their customer skills. i would recommend them and use their service again if i ever needed it.

Tina Hunter  |  First Impressions 
Rating:
1.0

I bought a storage and within a few days they kicked me out and gave it to someone else. Nothing but a horrible experience with U-haul. I’m looking for a new storage facility right now.

Michael Rojas  |  First Impressions 
Rating:
5.0

ED supervisor is really nice guys.. all together Make nice team nice friendly all people 👌🏼👌🏼👌🏼👌🏼👌🏼💯 recommended

Victor Valdez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Badeaux  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lorena Chavez  |  First Impressions 
Rating:
3.0

The price went up $5 every year. Too much for the size of unit we had. The card didn't work half the time.

timothy parsons  |  Overall Experience 
Rating:
4.0

Uhaul storage came through for me! Great staff, clean unit! Would store my stuff there again!!

Efren Villalobos  |  Overall Experience 
Rating:
5.0

Great place for all moving and storage needs. Really helped me out with the storage shortage going on here in las cruces.

John Cook  |  First Impressions 
Rating:
5.0

Everyone was kind and helpful.

Berenice Lopez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elisha King  |  Overall Experience 
Rating:
5.0

All of the employees were very kind and help full

Chester Dunlap  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angelita Barela  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gabriela Mercado  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

palmer leigh  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer Maestas  |  Overall Experience 
Rating:
5.0

I got there around 430 to get a storage unit. By the time everything was unloaded and I was trying to return my trailer it was a little past 7. They were closed but I saw one last person and asked if it was possible still. He walked me through the return process on my phone and was such a great help! I’m not sure, but I believe his name was mark!

Kamry Pendl  |  First Impressions 
Rating:
4.0

I was overall satisfied with my experience. The main issue I had came upon checkout. I pay 2 weeks in advance and I did so on the 14th. When I checked out on the 31st of the same month which put me ahead they were unable in store to refund what accounts to an unused month of storage.

JOHN OWENS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angela Henry  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Berenice Lopez  |  First Impressions 
Rating:
5.0

Staff very friendly and helpful.

Maria Coronado  |  First Impressions 
Rating:
5.0

U-haul came to our rescue for us needing storage very quick. Staff was very professional .

Jimmy BOHANNON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY MAESE  |  First Impressions 
Rating:
5.0

The staff at the Uhaul facility at 1608 El Paseo are outstanding! Very helpful and friendly. I would recommend this location to anyone looking for a storage unit or renting a Uhaul truck.

Nathaniel CdeBaca  |  First Impressions 
Rating:
5.0

Customer service was top notch!!!!

Steven Fields  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHATONE IRVIN-HOLLIMAN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANDREW QUINN  |  Overall Experience 
Rating:
5.0

Patient and helpful

Reymon Rodriguez  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

dennis St George  |  Overall Experience 
Rating:
5.0

Friendliest people around, no matter which facility I go to

Dolores Cole  |  Overall Experience 
Rating:
5.0

Everything was great. Staff was nice and very helpful.

PATRICIA FROSCH  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William Lucero  |  Overall Experience 
Rating:
5.0

It was very nice experience and I will recommend it to family and friends

SHATONE IRVIN-HOLLIMAN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Diana Boyd  |  First Impressions 
Rating:
4.0

Rate has gone up 10 dollar's a year for 2 yrs

Keith Wood  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gene Sayson  |  First Impressions 
Rating:
5.0

Great service, great people

CHAROLINE VANDUYNE  |  Overall Experience 
Rating:
5.0

So happy to have this opportunity to review the UHaul Location on El Paseo Road, Las Cruces NM. The entire staff were welcoming, friendly, knowledgeable and willing to help. The faculty itself: their main office was organized & they maintained required distance between customers (in following with Covid directions). They displayed all UHaul products in organized manner. During busy times I noticed they always continued to acknowledge & greet new customers & still worked well to give great service to everyone. I did visit their store on El Paseo multiple times while I had a storage unit there & they were always the same: kind, courteous & hard-working. I was also able to watch as they received equipment from rentals & they were cleaning it, checking/regulating air pressures in tires & storing equipment until it was rented again. The building housing my storage unit was within walking distance, there were signs directing you to the entrance to unload your items. This entrance was protected from the elements (rain/sun) by a well constructed tarpaulin-type roof. (As the temps can get hot in this area, this is well-appreciated feature.) There are multiple carts available for customer use to transport your items to your storage unit & all in great working order. (There are no wonky-wheeled carts here, they all look almost-new & are smooth rolling). The storage unit was clean & free of any dirt or debris & was easy to locate & access. The security features are excellent and they are easy-to-use directions for customers’ access. Both the process of renting & clearing out of my storage unit were simple and quick. I appreciate receiving detailed receipts sent to my email. Upon completion of my rental of a storage unit at this location- I did rent a 5x8 trailer, this procedure was also handled in a very efficient & professional manner. In fact, the Mgr, Mr. Ed Ramirez was the one who processed/completed this action for me. He made 2 suggestions (pertaining to taking some action with my ball/hitch and the extension housing the ball/hitch) that upon doing so, made my road trip back across Texas a much smoother ride than when I had first pulled a 5x8 trailer to Las Cruces. Those 2 “tweaks” were truly appreciated and the difference made the process of towing a UHaul trailer behind my SUV, an easier and much smoother experience. My compliments to Mr. Ed Ramirez for managing such a well-run business.

Karen Cruz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

conchetta joseph  |  Overall Experience 
Rating:
5.0

It's always a pleasure, the service and staff are very professional and courtesy.

PRINCE CARTER  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

NEAL LUCAS  |  First Impressions 
Rating:
1.0

They like to steal from customers

Marcie Asbury  |  Overall Experience 
Rating:
5.0

No complaints very courteous and professional staff.

James Heathcock  |  First Impressions 
Rating:
5.0

We’ll managed

de basnett  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thelma Dade  |  Overall Experience 
Rating:
3.0

Quite expensive. No options for smaller units.

Louise Long  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Frank Chavez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jordan Thomas   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nick Ruiz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jean GRIMM  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jordan Castillo  |  First Impressions 
Rating:
5.0

Thank you

Robert Martinez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alma Pacheco  |  Overall Experience 
Rating:
1.0

My experience has been terrible a literal nightmare. My unit was stuck for hours and the latch isn’t working properly.

Angela Henry  |  First Impressions 
Rating:
5.0

Great service! Very friendly staff!

Robin Acosta  |  Overall Experience 
Rating:
5.0

Great customer service Ed, was very helpful and great and going over everything and how it works will definitely come back to this location only in a future.

Jose Lopez  |  First Impressions 
Rating:
5.0

It was busy but the staff were working quickly & efficiently to insure al customers were taken care of in a timely and professional manner.

Karen Cruz  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Liliana Ortega  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Bradley  |  First Impressions 
Rating:
5.0

Staff went above and beyond to help me.

Marcie Asbury  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHERRY KEISER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jordan Thomas   |  First Impressions 
Rating:
5.0

Staff was very friendly and helpful. Gave a tour and was very helpful. Price was a little high but it works . Thank you to the staff on El Paseo.

Judy Lucero  |  First Impressions 
Rating:
5.0

Thanks again!

Anthony DeRocchis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sidney Davis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lonena morales  |  Overall Experience 
Rating:
5.0

The gentleman who checked us and those who accepted our trailer turn in we're upbeat, friendly, happy kind and helpful, not to mention knowledgeable, courteous and effecient. An amazing experience in this world of unnecessary red tape and bumbling service providers!! Give these folks an A+!! It was busy too, but no shortage of help moved things very quickly 😁. Thanks EVERYONE!

JERALDE LANGLOIS  |  Overall Experience 
Rating:
5.0

Customer Service & Friendliness were Top Rated. Thank You for Everything ~ Our rental unit, as well as the various trucks we rented for our move(s).

DANIEL WILHELMI  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RITA DJORIC  |  Overall Experience 
Rating:
5.0

Would like to have more access to my storage without having to pay extra. Other than that I love my storage facility.

DELILA melendrez  |  First Impressions 
Rating:
5.0

The guys here were all so helpful and kind. They helped me out with a smile and made sure all my questions and concerned were answered.

kimberly mendoza  |  First Impressions 
Rating:
5.0

The storage was my mothers who just passed away they worked with me to get her stuff and not lose it very helpful especially nick they have all been extremely friendly and helpful

Christina Hernandez  |  Overall Experience 
Rating:
5.0

Ed was so wonderful to work with, a real advocate for fantastic service! Thank him for us please. He was friendly, courteous, knowledgeable, kind, helpful, I just can't say enough nice. He deserves a huge pat on the back! You don't see people like this in the service industry very often. A lot of the people at U-Haul have been very helpful and kind. The folks at McJay Tru Value where we picked the trailer up were really nice too! And they are dog friendly!! Thank you all, this was a more nerve wracking move than most, so to have a bunch of things go right really really helped!

JERALDE LANGLOIS  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DANIEL MARQUEZ  |  Overall Experience 
Rating:
5.0

there is no employee parking area....they have to park around the locker

Laura Wright  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marcia Clark  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHAROLINE VANDUYNE  |  First Impressions 
Rating:
5.0

Great place for storage. Plenty of carts available for loading and unloading. Staff was extremely helpful with some last minute unexpected equipment rental I needed. I always reserve a 5 star for exceptional places and this place earned it. Thank you for everything.

Robert Depatti  |  Overall Experience 
Rating:
1.0

Had made a reservation in July for a 4’9’9 in climate control on the first floor. However when I arrived to get my storage unit. They had rented it out to someone else. So I got stuck with a smaller unit and no climate control on the second floor. With only stairs to get my stuff up there. And with being a female and having to move furniture and stuff by myself is a real inconvenience. Not happy at all with my experience this time and have no plans of ever using u-haul for moving ever again do to this

pamela crawford  |  First Impressions 
Rating:
3.0

Hidden costs where a suprise, so low rating.

Robert Martinez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Danielle Spooner  |  First Impressions 
Rating:
4.0

El paseo is short staffed. Wait times are long. When I called, call was answered by a different facility that relayed my request. Request is still not fulfilled.

Donald Huckaby  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GABBY yearwood  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leonardo LaMarr  |  Overall Experience 
Rating:
4.0

Thank you guys! You all are amazing

Sarah Loya  |  First Impressions 
Rating:
5.0

Great staff!

jo latorre  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donald Huckaby  |  First Impressions 
Rating:
5.0

Best facility and customer service I have encountered. Kudos to the staff.

hector lozada  |  Overall Experience 
Rating:
5.0

Thank you Nick for all your help with everything for my move. I always knew I could go to you for help with anything if I ever needed it and you'd fix it. I ways use UHAUL.

Lana Brook  |  Overall Experience 
Rating:
5.0

The person I spoke with was so helpful, he took all the stress out of the registration. Very grateful for that.

SYLVIA MONTOYA  |  First Impressions 
Rating:
1.0

A customer cannot call the store directly. They forward you to the call center where no knows anything. You should be able to terminate your locker either by phone or online especially during a pandemic when people are trying distance themselves unnecessarily!

dennis gutierrez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DOMINIQUE GOMEZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tiffany St Peter  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kevin Qualls  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHERYL CLARK  |  Overall Experience 
Rating:
1.0

I rented a U-Haul from Arizona to New Mexico and made a reservation for a storage unit. I arrived in New Mexico and the facility told me they where all booked and had no storage unit for me!!! They gave me a smaller unit the next day when I called customer service to complain. When I went to get the storage into they tried to charge me full price for it when I was supposed to receive a free month since I booked the truck and storage. Worst experience ever talk about incompetence at its finest. I would not recommend Uhaul to anyone!!

STACEY SCOTT  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Harriet Reed  |  Overall Experience 
Rating:
5.0

Everyone was friendly, helpful, and professional. The storage facility is immaculate. Wonderful location.

Anthony DeRocchis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sarah Wheeler  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Clara Prieto  |  Overall Experience 
Rating:
5.0

Staff is very helpful and efficient.

PATRICIA FROSCH  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Norma Lara  |  Overall Experience 
Rating:
4.0

The U-haul associate Derrick was very helpful and respectful. He went above and beyond of what I expected.

Kevin Qualls  |  First Impressions 
Rating:
4.0

The maintenance into keys starters Mal functioning and and no one take care for future customers.

Agustin Guzman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

robert granillo  |  First Impressions 
Rating:
1.0

Highest priced storage rentals in town, poor customer service, do not have have control over their own system... bound by corporate structure with no in-house ability to make decisions to best assist customers.

noel kylie  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Irene Torres  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JOSE LARIZ  |  Overall Experience 
Rating:
4.0

I rented a storage unit which went fine. I had a van reserved for the next day. There was no van available when I showed up at the available time. I had to get a 17 ft truck instead. There was not much empathy for my inconvenience and I got the sorry but "we've been really busy." That is a service issue not a customer issue. In the end, it worked out okay but equipment should be available when promised.

Sarah Wheeler  |  First Impressions 
Rating:
1.0

I had submitted a reservation to have a storage unit. When I arrived, they found my reservation and had me pay in full only to find out the unit already had a lock on it. It was still reserved under my name and there were no other units available. I had moved out of my apartment that day and had no where to put my stuff. I am still getting email about “my” storage unit when I am not in the facility or paying any money. I mentioned that the website still lists multiple available units when I walked into the building however when I complained about the website being wrong was told it was not their fault. I checked it when I came back to the car and all the listings were now gone. There website should be updated for people with extenuating circumstances. If the units are not available the website needs to reflect this and not allow people to pay and secure a spot.

Reagan Szulc  |  Overall Experience 
Rating:
3.0

Convenient and clean storage units. Monthly price is a little high.

Duane Vasquez  |  Overall Experience 
Rating:
5.0

Uhaul was great! They were all so helpful and truly I appreciate everyone who made our move so much easier.

Elena Escalera  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MICHAEL BOWER  |  First Impressions 
Rating:
5.0

I.got what I needed for my move. Even though Covid-19 changed some things making it more difficult and costly. I trust U-Haul because they've always been my go to for moving and storage needs. As well as when I need to rent a truck to move a piece of furniture I need. Thank you again, Uhaul.

Lana Brook  |  First Impressions 
Rating:
5.0

Great!

Wanda Spencer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Adam McGranahan  |  First Impressions 
Rating:
5.0

U all did a great job

Francine Reyes  |  First Impressions 
Rating:
5.0

Employees are great and caring

Horace Martinez  |  Overall Experience 
Rating:
5.0

THANK YOU!!!!

Monica Trujillo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Peter Izzo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Vigil  |  Overall Experience 
Rating:
5.0

Nice place for storage. Staff was great.

Geneva Frampton  |  Overall Experience 
Rating:
5.0

Very nice experience. We just didn't need the storage any more due to life changes. Thank you.

Daniel Gulino  |  Overall Experience 
Rating:
5.0

The staff were extraordinary. My move turned into a bigger stressful project then expected and the employees were phenomenal in assisting me and my changing needs. Customer Service at its VERT BEST. . Thank you

Robert Depatti  |  First Impressions 
Rating:
5.0

Front desk person was super

glen haubold  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MONTELLE MANSFIELD  |  Overall Experience 
Rating:
4.0

The U-Haul facility personnel were very friendly and helpful.

Joel Beesley  |  First Impressions 
Rating:
2.0

Very rude

Neo Pvel  |  Overall Experience 
Rating:
4.0

Only disappointment was automatic entrance door to storage which did not work safely or effectively at times.

Jim Clear  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jim Clear  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RICHARD MARTIN-HOWELL  |  Overall Experience 
Rating:
5.0

All good!

Michael Counts  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Natividad Weber  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shelly Nichols-shaw  |  First Impressions 
Rating:
5.0

Me gusto la Tarjeta Max. La seguridad me dio paz al sabre que Todos mis tesoros estaban salvos.

Irene Martinez  |  Overall Experience 
Rating:
5.0

I have had my belonging in storage at U-Haul for the past 7 year. I have never had any difficulty or issues at all. Thank you! Laura Bridges

LAURA BRIDGES  |  Overall Experience 
Rating:
5.0

The young woman who helped us was efficient, helpful and friendly.

William Kirst  |  First Impressions 
Rating:
5.0

The storage units are very clean and the climate control makes them even better - the carts at the entrance are very helpful Especially if your unit is not close to the entrance - thank you for making our moving and storage experience a very easy one👍

Ivonne Lopez  |  First Impressions 
Rating:
5.0

Love the temperature controlled unit. Lots of space and hours are great!

Gerri Young  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Selena Martinez  |  Overall Experience 
Rating:
5.0

Wait was a long one but not sure if it was because of short staffed. Other than that, everyone was friendly, helpful and professional! Thank you!

Selena Martinez  |  First Impressions 
Rating:
5.0

I could not have asked for better management and team. I am appreciative of their care, customer service and they actually remembered who I am when calling in. This UHaul Location is my #1 choice on El Paseo. Huge Thanks and Shout out!!

LAURIE MONTGOMERY  |  Overall Experience 
Rating:
5.0

If I need a storage unit again I will only get one thru I haul thank you

dianne silva  |  Overall Experience 
Rating:
5.0

It was fast, simple, and easy.

Justin Ott  |  First Impressions 
Rating:
5.0

My daughter and I utilized your facility while her stay at New Mexico State Univeristy. I have never received such great service from a U-Haul facility before. The staff always efficient and courteous, your facility well equipped with everything, and the entire property clean. I was one day late on a payment and received a courtesy call from a staff member and I was appreciative of that. Great, great service. Thank you and well done. Lina

Lina Fuentes  |  Overall Experience 
Rating:
5.0

Staff willingness to help.

Irene Martinez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paul Payne  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Jeannette Nevarez  |  Overall Experience 
Rating:
5.0

All employees were helpful but one really stood out. John was Awesome. Thank you

Mellisa Walker  |  First Impressions 
Rating:
2.0

It seemed that when you rent online they throw you to the very back of the building. There can't be the excuse that this was the only one. I passed additional units that we're open.

Thomas Diaz  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Pete Zamora  |  Overall Experience 
Rating:
1.0

I thought the building was secure and I even asked if theres a gate code for security but there was no gate so I got charged an extra $10 dollars for a code that will not prevent a break in. I was late on my payment a couple times but the calls to collect it was rude and There was no conversation on how to resolve the situation it was just about the late fees. The door to the unit i got wouldnt close right all the time.

Jeremy Sparks  |  Overall Experience 
Rating:
5.0

Very good experience. Thank you.

Daniel Gulino  |  First Impressions 
Rating:
5.0

Friendly, helpful employee and incredibly easy experience

brett moehn  |  First Impressions 
Rating:
5.0

Very clean and well secured. Very impressed with security.

Brennan Lucero  |  First Impressions 
Rating:
4.0

Have used this place several times in the past always satisfied

Gloria Sloss  |  First Impressions 
Rating:
4.0

Overall great bunch to deal with, very secure well monitored.

James Heathcock  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tomas suarez  |  Overall Experience 
Rating:
5.0

Thank you!

andrew luna  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leonard Lewis  |  First Impressions 
Rating:
4.0

The unit’s door was not working properly is all, everything else was fine.

Lisa Brown  |  Overall Experience 
Rating:
5.0

perfect.

ROBERT HANEY  |  Overall Experience 
Rating:
5.0

John and Frank were amazing!! Very professional and knowledgeable! They were truly the highlight of my week!! Thanks guys!!

cammi rainer  |  First Impressions 
Rating:
1.0

I will never repeat business with your dealer

SERGIO OLIVA  |  First Impressions 
Rating:
5.0

no issues. great service.

ROBERT HANEY  |  First Impressions 
Rating:
4.0

Pretty good service all around. I would definitely use them again.

Yolanda Stella  |  First Impressions 
Rating:
5.0

Went out of their way to be helpful:)

Nancy Metzler  |  Overall Experience 
Rating:
4.0

The person who loaded my car on the trailer caused the under cover in the front to tear off and break. The u haul dealer in Corpus Christi said it was fasten wrong and caused the problem when he took

Raymond Bamberg  |  Overall Experience 
Rating:
5.0

G. R. E. A. T

Raymond Bamberg  |  First Impressions 
Rating:
5.0

The service at El Paseo location if phenomenal, the facility impeccable and all else very reliable. Thank you U-Haul at El Paseo.

Lina Fuentes  |  First Impressions 
Rating:
5.0

Good

CLAUDIA STINSON  |  Overall Experience 
Rating:
4.0

All was great except for the fact that once you leave even if it is the day after you paid there is no prorated refund. This needs to be part of it for me to give it full marks.

JASON CARLOS  |  Overall Experience 
Rating:
5.0

The employees are great and helpful

maribel diaz  |  Overall Experience 
Rating:
5.0

Good experience renting storage unit! Thank you

surahatat tunkara  |  Overall Experience 
Rating:
5.0

employees were very courteous and professional

palmer leigh  |  First Impressions 
Rating:
5.0

I had a GREAT experience. The staff were alway knowledgeable and friendly and I liked the climate control. Clean and worth the money.

Amy Obrien  |  Overall Experience 
Rating:
5.0

Thank you for the great service. Very knowledgeable and friendly front of house team! We’ve used your facility every summer that my daughter was attending NMSU

sydney hollingsworth  |  Overall Experience 
Rating:
5.0

Amazing staff! Very helpful and friendly. New owner , Leigh (?) is outstanding, courteous, and professional. He was very thorough and patient with me as he explained policies for truck rental and uni

amy Combs  |  Overall Experience 
Rating:
5.0

great service and staff.

John Ritter  |  First Impressions 
Rating:
5.0

All my experiences with this U-Haul on El Paseo Rd. have been wonderfully positive. This is the only storage place I could find with extended hours. The area my unit was always clean. Love the Staff!

Rohana Wolfe  |  Overall Experience 
Rating:
5.0

Total and professional c are and helpfulness all the way!!

Richard Casanova  |  First Impressions 
Rating:
4.0

Gabriel on Wednesday's visit was very helpful.

evette runyon  |  First Impressions 
Rating:
5.0

the team on-site were very helpful and made this process very easy.

barbara ammirati  |  First Impressions 
Rating:
5.0

Thank you!

SEAN WILLIAMS  |  Overall Experience 
Rating:
4.0

No complaints

CARYL TREJO  |  Overall Experience 
Rating:
5.0

My long term storage experience with John and his staff was outstanding. Everything was always clean and well secured. My items after 2 plus years were just as I left them. highly recommended THANKS!

Frank Losinno  |  Overall Experience 
Rating:
5.0

My experience with Uhaul moving and storage has been excellent. My things arrived safe and sound. I would use this service again and recommend to others.

Joy Mathews  |  Overall Experience 
Rating:
5.0

Very Helpful

David Haywood  |  First Impressions 
Rating:
5.0

Workers were helpful and professional

Bridggette Prado  |  Overall Experience 
Rating:
4.0

Overall it was a good experience.

JOHN CURRAN  |  Overall Experience 
Rating:
5.0

Thank you for your service

Arlene Baiza  |  Overall Experience 
Rating:
5.0

We were there 2 years and it was a good experience, as far as storage facilities go!

Elaine Walker  |  Overall Experience 
Rating:
5.0

Winning

nadine nagamatsu  |  Overall Experience 
Rating:
5.0

They were fast, friendly and clean 😁

Brianna Madrid  |  Overall Experience 
Rating:
5.0

Great help prompt service

Adam McGranahan  |  Overall Experience 
Rating:
5.0

They were friendly, very courteous and very helpful!

Jim Edwards  |  Overall Experience 
Rating:
5.0

Fantastic people they are so will to explain everything, make you feel safe and important as a truly valuable customer Thank you

robert gove  |  First Impressions 
Rating:
5.0

Exceptionally clean facility. The access hours were a little shorter than when I first rented the unit, but not unreasonable. There was almost no dust when I moved out after several years.

RANDY RANKIN  |  Overall Experience 
Rating:
5.0

Had a great experience will recommend

Rudy Genao  |  Overall Experience 
Rating:
4.0

Derek rankin was awse and I rate his customer service at above and beyond a 5 🌟 rating if it was possible to give 10 🌟's I would

Evalyn files  |  First Impressions 
Rating:
5.0

Facility is well maintained and always clean

Robert Eaves  |  Overall Experience 
Rating:
5.0

Great service!

CHRISTINA OCONNOR  |  Overall Experience 
Rating:
5.0

Well run facility

Steve Coletti  |  Overall Experience 
Rating:
5.0

Wonderful

Bailey Ferster  |  Overall Experience 
Rating:
5.0

Would use again if I need it

juliet carr  |  Overall Experience 
Rating:
5.0

Very good.

Betty Zwilling  |  Reservation 
Rating:
5.0

Did not go to el paso only used the service to have my pods delivered. Driver did a grate job was friendly and knew what she was doing.

rick nyhuis  |  Overall Experience 
Rating:
4.0

My only complaint is that the alarm kept going off for no reason when I opened my container, even though I had checked in at the door

Erica Christensen  |  Overall Experience 
Rating:
5.0

Great group of staff, very prompt and willing to make your experience as easy and painless as possible. Wish all business's were ran with the enthusiasm as this business.

James Heathcock  |  Overall Experience 
Rating:
5.0

Great service and staff.

Raul Gonzalez  |  Overall Experience 
Rating:
1.0

I was constantly having trouble pulling the door up which stuck about half way up and I would have to strain my back and arm to pull it back down and then up again. Security card swipe was faulty too.

Monty Samaniego  |  Overall Experience 
Rating:
5.0

Excellent everything here

Maylene Vogt  |  Overall Experience 
Rating:
5.0

Responsive and delivered Uboxes efficiently and timely.

Kimberly Kerr  |  Overall Experience 
Rating:
5.0

Kameron Jacob John All staff exceptional

Rudy Genao  |  Overall Experience 
Rating:
5.0

Very helpful and friendly staff. Great facility and management. One of the best U-haul experiences we have had.

Michael Trapp  |  Overall Experience 
Rating:
5.0

There is no way to contact the local facility by phone. There is "press 1" for prerecorded directions or "press 2" to be connected to a national call center.

martin otoole  |  Overall Experience 
Rating:
5.0

I do business at U-Haul Moving and Storage at El Paseo, Las Cruces, New Mexico because of their a professionalism and customer service.

Patricio Gonzales  |  Reservation 
Rating:
4.0

Billing was slightly less than excellent. Also, I didn't get a final receipt and it's no longer available online less than a month after moving my stuff out.

BARBARA REED  |  Overall Experience 
Rating:
5.0

The process of getting the unit, using it, and then stopping service was very easy and well managed. Online management of account was very helpful and straight forward. Highly recommend.

Michael Young  |  Overall Experience 
Rating:
5.0

Thank you so much, to everyone at U-Haul for helping me to complete my move, and get all my things from the U-Boxes delivered on the same day I was able to move into my new place. Hoorah! Yeah!..

Lana Brook  |  Overall Experience 
Rating:
5.0

Thanks Jacob! You were great and patient with all of the problems that I faced because of college station branch! Thanks again.

Cagla Yildirim  |  Overall Experience 
Rating:
5.0

They was always friendly and helpful

Keisha McCullough  |  Overall Experience 
Rating:
5.0

Excellent facility and very convenient

Krishnamoorthy Srinivasan  |  Overall Experience 
Rating:
5.0

Excellent customer service!! Staff was VERY friendly, helpful & polite. Facility is clean.

Jody Perkins  |  Reservation 
Rating:
5.0

uneventful move

Maksym Radioneko  |  Reservation 
Rating:
5.0

Clean, secure facility with professional staff. Highly recommended.

EDMUND BEACHAM  |  Overall Experience 
Rating:
2.0

The staff was very slow and there was hardly anyone in the office consistently. I couldnt find my unit,I asked for help and it took one of the employees 30 minutes to find it. Wrote my address wrong.

Julia Yescas  |  Overall Experience 
Rating:
5.0

Thank you UHaul. Its nice to finally have all my things back again after a few months with my move and my things being stored.

Lana Brook  |  Overall Experience 
Rating:
5.0

Very helpful and courteous staff.

Robert Lloyd  |  Overall Experience 
Rating:
5.0

All team members were friendly and professional, a very busy facility. Employees were quick to assist, very well trained and knowledgeable with the equipment and installation. I give them a 10 out of

Mary Madrid  |  Overall Experience 
Rating:
5.0

Great experience

Kirsta Bezenek  |  Overall Experience 
Rating:
5.0

Friendly staff and storage super convenient for my movers and I. Location was perfect well directed! Keep up the good work Mr. Camron

Yvette Enriquez  |  Overall Experience 
Rating:
3.0

Facility was clean and staff nice. Reps at call center said rent due date could be changed but the staff said it couldn't. Only one access card per unit. no calls back. no access pin number.

Carrol Mick  |  Overall Experience 
Rating:
5.0

Great people here.

David Wright  |  Overall Experience 
Rating:
5.0

Great friendly service, clean space

barbara chichester  |  Overall Experience 
No reviews have been submitted for this location.

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