Customer Reviews for U-Haul Moving & Storage at Edgewood Ave

4,550 reviews

1651 W Edgewood Ave   Jacksonville, FL 32208
(W Of Lem Turner)

(904) 764-2516

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(904) 764-2516

1651 W Edgewood Ave
Jacksonville, FL 32208
(W Of Lem Turner)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

TAMIKIIA BRADFORD 
Rating:
3.0

Customer did not leave a comment.

Tanita Williams 
Rating:
5.0

Customer did not leave a comment.

MICHAEL TYSON 
Rating:
5.0

Customer did not leave a comment.

eric dumba 
Rating:
1.0

U-Haul has become a total pain to do business with. I made reservation then went to pickup a trailer. They wanted the number of a contact to verify my identity. Stupidest request I’ve ever had. I said no. I could be a thief and give them the number to my accomplice if that weee the case. Stupid request as I said. Got the trailer anyway after 30 minutes of BS. Last time I use U-Haul.

Daniel Looper 
Rating:
4.0

Customer did not leave a comment.

DEVAUGHN HALL  |  First Impressions 
Rating:
1.0

The lady who serviced me was very rude. She does not look at you while speaking. She short talked me with one word answers. She did not explain cost of service.

samatha jackson 
Rating:
4.0

Had to wait for a little while but once I was helped, the lady who helped me was excellent

Aaron Hussa 
Rating:
3.0

Customer did not leave a comment.

MARY GRIDLEY  |  Overall Experience 
Rating:
5.0

They were attentive and fast with service.

jamil maddox 
Rating:
5.0

Customer did not leave a comment.

Kasheema Miller 
Rating:
5.0

A great experience

CLINTON PITCHFORD  |  First Impressions 
Rating:
5.0

Nice people

TANYA ESTRADA 
Rating:
5.0

Excellent customer service with the office on Edgewood Avenue, Jacksonville Florida!! Manager Mr. Cedrick and Ms. Stephanie were the absolute best!!

Toawana Bennett 
Rating:
5.0

Nothing u guys are perfect

Deshawn Lewis 
Rating:
5.0

Customer did not leave a comment.

JASMINE JACKSON 
Rating:
5.0

Customer did not leave a comment.

Tobert Rister 
Rating:
4.0

Customer did not leave a comment.

Teresa Hodges 
Rating:
4.0

Customer did not leave a comment.

timothy johnston 
Rating:
5.0

Customer did not leave a comment.

Jess Davis 
Rating:
5.0

Customer did not leave a comment.

katrina pollins 
Rating:
5.0

The manager at the Edgewood Avenue location went over and beyond to make sure I was happy the entire time I was there I was very happy with the storage unit as well as the property and the management thank you very much for your services get.. LISA SNOW 03/06/2024

Lisa Snow  |  Overall Experience 
Rating:
5.0

Need step stools bad I am 66 and rent from y'all quite often Otherwise this location hass always been very nice and patient

DOROTHY BENEFIELD 
Rating:
5.0

Awsome Team and Great Customer Service. Thank you all, Keyla

keyla rosa 
Rating:
5.0

I did a mobile pick up. But they still helped me out.

Jakori Dubose 
Rating:
5.0

Thanks so much

ERNEST WARD 
Rating:
4.0

Customer did not leave a comment.

Vicky Durham 
Rating:
5.0

I had an issue with accessing my unit last night but the manager helped me out with the situation and compensated me thank you

GWENDOLYN MCKINNEY  |  Overall Experience 
Rating:
3.0

On the weekends you need to have somebody in the office at all times. There was a line yesterday waiting and they were all out on the lot.

Teresa Hodges 
Rating:
5.0

Customer did not leave a comment.

Dianeshia Wilson 
Rating:
5.0

I moved out on February 1st I had two units there unit 1101 and unit 2061 and I moved out on the same day and I come to the office to tell them that I was out and they said okay

Cherry Walton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Antwain Hendrieth  |  Overall Experience 
Rating:
2.0

The many times I’ve been into this location, the front desk worker seems angry or annoyed all the time.

Keisha McCloud 
Rating:
5.0

Customer did not leave a comment.

Janyce Jones 
Rating:
1.0

employees that want to work

BRIAN MICKLE 
Rating:
5.0

Customer did not leave a comment.

Katina Williams 
Rating:
5.0

Customer did not leave a comment.

Christine Largent 
Rating:
5.0

Customer did not leave a comment.

Jonas MIDDLETON 
Rating:
2.0

I could never get in my storage. When I wanted to move out, it was always a truck. Blocking it that's broke down. I couldn't get in my storage.i moved out in January and the sending me a bill for February

Jamie Robinson  |  Overall Experience 
Rating:
1.0

I was charged for gas when the gas tank was filled to designated spot as requested by uhaul

Ravindra Ally 
Rating:
5.0

Customer did not leave a comment.

Phillip Franklin 
Rating:
5.0

Excellent service and nice and clean. Very friendly and Excellent customer service.

Whitney Dinkins  |  First Impressions 
Rating:
4.0

Truck had check engine light, rear cargo light did not work at all, headlight aim so bad that headlamps were almost useless. As for the location, friendly staff, truck was clean, facility was clean and well stocked. Only issues were with the truck. The people and processes were great!

Christopher Engelhardt 
Rating:
1.0

Customer did not leave a comment.

Zebulun Jones 
Rating:
5.0

My experience was smooth and very well, kept clean...no bad experience to tell... the manager was professional and a very good listener and will work out your situation if u have one...

LATONYA MADDOX  |  Overall Experience 
Rating:
5.0

Very east drop off. No complaints!

Ronald Zachau 
Rating:
1.0

Moved from home no roaches and rats. Didn't know uhaul has wood rats and big roaches. All of my clothes new and worn,shoes new and worn.designer bags new and worn, new expensive towels,comforter sets, curtains , Samsung black stainless steel fridge with door in door and ice maker ruined, kitchen aid mixer,Kirby vacuum with carpet cleaner and other items all damaged and ruined with rat and roaches. Took pictures of holes in wall and dead rats. Insurance claim denied

andrea murray  |  Overall Experience 
Rating:
5.0

Had to wait .but I did because I deal with uhaul and I rather get uhaul product first and far most only.

Sabrina Jones 
Rating:
5.0

Customer did not leave a comment.

Brick Demique 
Rating:
4.0

Have more employees who check customers out. The check out process is kind of lengthy and when only one employee is working a lot of business walks back out of the door.

ONTAVUS THOMAS 
Rating:
5.0

Customer did not leave a comment.

Lakendra Echols 
Rating:
1.0

Better customer service. To be more concern on helping the customer than smoking cigarettes.

Dianah Clark 
Rating:
5.0

I have already recommend another friend to U-Haul service I have no issues nice personality and help me very well

Brenda Woods  |  First Impressions 
Rating:
5.0

I was extremely impressed with the gentleman that was working the store that morning. It was somewhat busy, the computer was acting up, the truck I reserved was not available. But he kept calm, remained friendly and helpful and was able to find a comparable truck for me without sending me to another location. Uhaul would be proud of how he represents the company. He is the sole reason I will be a return customer.

Petra Turner 
Rating:
5.0

The staff was AWESOME!!!! CEDRIC THE MANAGER IS EXTREMELY AWESOME!!! HELPFUL AND KIND. Customer Service Rep Shelita is ALL OF THE ABOVE ALSO!!!! KUDOS TO EDGEWOOD AND LEM TURNER LOCATION JACKSONVILLE FL

WANDA RIVERS-DUSTER  |  Overall Experience 
Rating:
5.0

Thank you for everything. Staff was amazing

RONNIE MILTON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin Norman  |  First Impressions 
Rating:
2.0

The gas tank cap was gone it was hard to keep control of truck

Paula Mckinney-Tuff 
Rating:
5.0

The manager was excellent with attitude, willingness to help, and going above and beyond. Thank you

Winifred Danso Agyemang  |  Overall Experience 
Rating:
1.0

I had went there the day before that evening and the lady was rude talking about the general manager and talking about that they could not take cash because the general manager had shut it down because he thinking his employees then cash which that wasn't my business but she sat there and talked about the general manager so much that I changed my mind and told her I come back the next day.

Daphne Thomas  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STACEY HARDY 
Rating:
1.0

I tried to return my trailer rental at this location and the staff refused to do so. They continued to give me paperwork from other customers and paperwork regarding my reservation that I had, all were not a receipt. THEY KEPT HANDING ME PAPERWORK THAT WAS NOT MY RECEIPT AND SAYING IT WAS MY RECEIPT. Absolutely insane experience. Staff kept ignoring me and walking away from me. I’m pretty sure they were all on pills or drunk. Awful surreal experience. I eventually just returned the trailer with the app and left but holy crap. Hands down the worst and strangest customer service experience I have ever had where the staff seemed to literally have no idea how to do their jobs or just flat out refused to give me service for a basic transaction. Wow. Do better U-Haul.

Charles Hedrick 
Rating:
5.0

Customer did not leave a comment.

harris lee 
Rating:
1.0

There was a roach problem

Akua Armstrong  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Andre Robinson 
Rating:
4.0

Customer did not leave a comment.

Veronica Solomon-Brown 
Rating:
1.0

truck broke down 15 minutes after we drove off the lot. it took 2 hours for the mechanic to get truck back working. he had to for the delivery of the alternator ad than change it out. which was a huge inconvenience.

Joseph Gissentanner 
Rating:
1.0

Did not respect my privacy like requested and still tried to charge me after removal and sent to address I requested them not to could have caused my family great harm .

jennifer atkinson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JERSHANA HOLMES 
Rating:
5.0

Cedric always go above and beyond to provide great customer support

Laura Roberts 
Rating:
3.0

Customer did not leave a comment.

TERESA HODGES 
Rating:
5.0

Great customer service, excellent communication and top notch equipmemt. Of course I would recommend Uhaul to anyone at anytime. Thanks again for a job well done!

DAVID JOHNSON 
Rating:
4.0

Very helpful when turning equipment.

HENRY SELLERS JR 
Rating:
5.0

Derick, and Alexis were extremely nice, and made my visit easy.

Davina Gooden 
Rating:
1.0

1# The truck was not gas up and ready for pick up 2# The truck was not clean and ready when I got there to pick up. #3 The back tail lights had a shortage in the lights I couldn't use truck after dark. 4# Bad service , poor service!

Sheigeko Young 
Rating:
1.0

I will never use that u-haul location again.... At this point I want my money back...Now for the location at W Ashley in Jacksonville, FL ... The customer service was awesome and Mr. Brian made sure my experience was great... With that being said I would use the U-haul company again, just not the one on Edgewood!

Charity Menefee  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

joclyn nathan 
Rating:
5.0

Customer did not leave a comment.

Charlene Hinton  |  First Impressions 
Rating:
5.0

I would just like to say that the gentleman in the office on Edgewood where we rented our storage room was so very helpful so very nice and I could tell when I call that that man is so busy he can barely keep up but he's always very very polite very very nice and he always follows through with everything he says he's going to do because when you hang up you kind of think yeah he probably won't get to that but he does and he gets it done and he does exactly what he says he's going to do and you have what you need in a very short time thank you to that man I don't know his name Edgewood avenue Jacksonville Florida that's the location

Lisa Snow  |  Online Move In 
Rating:
2.0

Customer did not leave a comment.

Jessica Henry 
Rating:
5.0

Well they didn't check me in ..I called to ask a question to the main office and they seen I wasn't checked in .... I'm glad I called but it seems I been charged another 150.00 I need to look into this

Robert Long 
Rating:
4.0

Customer did not leave a comment.

Pablo Perez 
Rating:
5.0

Customer did not leave a comment.

derrick Ervin  |  Overall Experience 
Rating:
5.0

Very kind, friendly and accommodating staff. The truck was clean.

Tatia Olds 
Rating:
5.0

Staff were both friendly and professional. I only lease trucks at this location. Thanks.

Henry McMiller 
Rating:
5.0

Customer did not leave a comment.

CASIMIR CAIN  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Horace Griffin 
Rating:
5.0

The manager has excellent customer service and will recommend this location to anyone

natasha mosley 
Rating:
5.0

Customer did not leave a comment.

Antwain Hendrieth  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Cedric Pugh 
Rating:
4.0

I would give a Excellent but the guy told me to go back home and get my phone so I was heated. When I came back he was gone and the next person she did excellent job to help me out and check back in

Theodore Reavis Jr 
Rating:
4.0

Customer did not leave a comment.

Robert Joyner 
Rating:
5.0

Customer did not leave a comment.

Rodney Johnson 
Rating:
5.0

Customer did not leave a comment.

Kimberly Battle 
Rating:
5.0

Location great

Linda Edwards 
Rating:
5.0

Customer did not leave a comment.

Lauren Pradella 
Rating:
5.0

Good

Gregory Dowdell 
Rating:
5.0

nothing, cedric at the edgewood ave. location in jacksonville,is very ,very efficient, it was a pleasure dealing with him

GLEN RIMONDI 
Rating:
5.0

Customer did not leave a comment.

tunisia jackson 
Rating:
3.0

Customer did not leave a comment.

Nashawn Laboo 
Rating:
5.0

Customer did not leave a comment.

Brittney Moore  |  Overall Experience 
Rating:
4.0

I didn't like the fact that this location was not allowed to have pickup trucks or vans which is what I really needed they did accommodate me with the small truck but that was still more than I needed.

Cheryl Rice 
Rating:
4.0

Inside the trailer of the uhaul had a very bad smell the truck had no gas when I picked it up the truck seems as though it needs to be serviced the driver door you have to slam it to close.

Lakisha Wilson 
Rating:
5.0

Excellent service. Vehicle was nice and seemed new.

Brooks Gunn 
Rating:
4.0

Customer did not leave a comment.

Tony Mcdonald 
Rating:
5.0

Customer did not leave a comment.

Dzianis Charkasu 
Rating:
1.0

My furniture was ruined by rats!!!!! It’s appalling that my furniture was sold for $99 when I paid well over $5000 for it. I was lied to in the beginning about getting a climate controlled unit and I had to settle for an outside unit. The staff did not care one way or another about my concerns when it was first brought to staff’s attention about rats crawling around my furniture. How do I know….I saw one live and in person. The store manager is never available. This was a horrible experience!!!! I was pregnant at the time my furniture went into storage…July 2022. My child was not going use rodent infested furniture especially when diseases lurk from rodents. When it comes to empathizing with the customer, Cedrick is the ultimate worst!!!!!! I’m still waiting on a call from him about the letters I kept receiving about me being in default when I filed a claim sent pictures and only received $1000 for my furniture. I am utterly disgusted about the lack of communication and professionalism I received from UHAUL. Knowing I have to start completely over has really upset me!!! I will make it publicly known not to ever trust UHAUL with your possessions.

KENYA RANDOLPH  |  Overall Experience 
Rating:
5.0

Everything was great and timely I did want a smaller truck which wasn't available at the time but it worked out okay thanks to the friendly attendant God bless

`Anson Tunsil sr 
Rating:
3.0

Customer did not leave a comment.

BRUCE WALKER 
Rating:
5.0

Customer did not leave a comment.

steven stahl 
Rating:
5.0

Customer did not leave a comment.

Kimika Wright 
Rating:
5.0

Customer did not leave a comment.

Toshiba Simmons  |  Overall Experience 
Rating:
5.0

Great service. No wait!

Kenneth Hamby 
Rating:
5.0

Front desk was great.

allan mcclain 
Rating:
1.0

Customer service it's a mess

MICHAEL BIVINS 
Rating:
5.0

The staff is SUPER. ONLY PLACE I RENT🙂

natacha mosley 
Rating:
5.0

Customer did not leave a comment.

demetria banks 
Rating:
3.0

I suggest customer service training for the gentleman that opens your location. He lacked connectivity with customers. The female was very pleasant and showed some customer service skills.

TELISSA ANDREWS 
Rating:
5.0

Can’t remember hername but the person that helped me that day was very helpful (12pm 10/22).

Shayla Saunders 
Rating:
5.0

Customer did not leave a comment.

Kimberly Diniz 
Rating:
3.0

Customer did not leave a comment.

Noel Perez 
Rating:
4.0

Customer did not leave a comment.

Rolando Camus 
Rating:
5.0

Customer did not leave a comment.

Racardi Lamar 
Rating:
5.0

Awesome service

EDWARD SMITH 
Rating:
3.0

Customer did not leave a comment.

sadie wisenburg 
Rating:
5.0

Customer did not leave a comment.

Dorothy Lewis 
Rating:
5.0

Customer did not leave a comment.

Kirk Flemming 
Rating:
2.0

We told the clerk four times clearly that we didn’t want insurance and she still added it. Also emailed about my ten dollar coupon I wanted to apply to this rental and never got a response at all.

Joe Keller 
Rating:
4.0

Customer did not leave a comment.

Jeremiah Reddish  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ericka smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

nita dickerson  |  First Impressions 
Rating:
5.0

They made the experience a very pleasant and convenient one.

MICHAEL HINES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kheri clark  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kinda Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Johnetta Hicks  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SHERLYN BUTLER  |  First Impressions 
Rating:
3.0

The space is small price is somewhat high for som sizes

SHARANDA BALKCOM  |  Overall Experience 
Rating:
5.0

The workers very professional and knowledgable of u-haul, Super polite. She went above and beyond to assist me with my Unit.

dennise connor  |  First Impressions 
Rating:
4.0

Everyone at this facility was so helpful and friendly. Took care of us in a timely manner and was helpful when we forgot OUR info to the storage. Everyone made us feel welcome and we had a few laughs along the way! No issues and no problems!

Jeremy Young  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Cynthia Beals   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tressie walls  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tanya raulerson  |  First Impressions 
Rating:
5.0

Cedric the manager was awesome .

KRISTI JARRETT  |  First Impressions 
Rating:
5.0

Miss Bunny was very considerate of my needs. I couldn't make it to the facility due to my disability. She called me and got me squared away. I totally appreciate that.

Leslie Banks  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHARANDA BALKCOM  |  First Impressions 
Rating:
5.0

Staff and management was very helpful and informative. They were polite and gave great suggestions to accommodate my needs at a great rate…

Permiria Williams-Strickland  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN SALINAS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adannis Hutchison  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CHAKAKHAN JONES-WILLIAMS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Khadija Adams  |  Overall Experience 
Rating:
4.0

They canceled my first reservation for a unit on the first floor and I moved from MI. That was an inconvenience.

Mekeya Macklin  |  First Impressions 
Rating:
4.0

Excellent service , love the 24hr access and security

CONSUELLA WHITE  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Bobby Carswell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sherman Varnor  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

constance robinson  |  First Impressions 
Rating:
1.0

Rst dropping all over furniture

Celestine Gilmore  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jennifer Odom  |  Overall Experience 
Rating:
1.0

I went to get a table out of my storage only to find mice/rats crawling around my furniture. I was in shock! I closed my unit and went to the office to complain and to get the manager and corporates number. The staff that was working had no regard. She didn't acknowledge me when I came in the door. So I stood there and I finally asked if she was busy. She looked around then signaled for me to come to the desk. I explained to her what was going on and told her I needed the manager and corporate's number. She didn't give me anything. Instead told me to get corporate's number offline. As for the manager, I saw there were business cards on the desk so I picked one up and asked her was this the manager. She said yes. I called the manager....LACK OF EMPATHY!!!!!! I found corporate's number off line and called to complain. Moving to yesterday....I went back to the storage to see if I could get the animals on camera. NO NEED!!!! THERE WERE DROPPINGS EVERYWHERE!!!!!!!! MY FURNITURE IS RUINED!!!!!!! OVER $5000 GONE DOWN THE DRAIN! I HAVE NO BED, NO COUCH, MY CHILD HAS NO FURNITURE ONLY A CRIB IN MY OTHER STORAGE. I filed a claim and attached the pictures. I paid over $200 monthly since July just to end up salvaging my hard earned money. The claims department contacted me today and only offered me $1000 because that's the insurance that was offered to me. I didn't know where were levels of insurance...I would have gotten more had I known there were different levels! UGHHHHHHHHHHHHHHHHHHHHHHH not to mention when I reserved the unit, I reserved a climate controlled and the 10x15x10 only to get a smaller unit on the outside because what I wanted was unavailable....so why was I able to reserve a climate controlled unit then?????? ANDDDDDD there was a different general manager only 6 months ago. I WAS PAYING $200.50 A MONTH FOR MY PROPERTY TO BE PROTECTED. IT WASN'T....SO NOW WHAT? ONLY $1000 BACK FOR MY FURNITURE AND I DIDN'T KNOW THERE WERE LEVELS OF INSURANCE.....I LITERALLY BROKE DOWN IN FRONT OF THE GENERAL MANAGER YESTERDAY BECAUSE THAT'S MONEY WASTED!!! I am a single parent and I moved back in with my parents for help until I could move back out on my own with the first child....not knowing I would have to start completely over! I am furious!!!!!!!!! I can't take that furniture anywhere with a baby!!! There are diseases that are carried with rodents! So upset! 1651 EDGEWOOD AVE W UNIT 1090

KENYA RANDOLPH  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Adannis Hutchison  |  First Impressions 
Rating:
5.0

Great Management handled all our needs.

Elaine Scoles  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Precious Jordan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pedro Rivera  |  Overall Experience 
Rating:
4.0

Just annoying when you check out the facility and you keep calling you and texting you about a story if you do not have any more there they need to keep better records

Kimberley Richardson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cynthia Beals   |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LAROSE LOVETT  |  Overall Experience 
Rating:
5.0

Friendly and extra helpful... was in and out in about 10 minutes! Keep up the work guys and ladies.

Dilan Ward  |  First Impressions 
Rating:
4.0

Continue to provide healthy customer service, that's come with hiring the right people who wish to do a good job representing the company

dwight pitts  |  First Impressions 
Rating:
3.0

I was in the faculties for 10 days and rats ruined some of my items. No food was stored there but the rats ate through some of my plastic bags that were in boxes. Of course ate through the boxes. Urinated on a box of important papers that were completely ruined. Had to get rid of the entire box and contents.

Bernice Avery  |  Overall Experience 
Rating:
5.0

The staff is very attentive to the customer needs professional and friendly awesome group if people.

Debra Redmon  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Sherman Varnor  |  First Impressions 
Rating:
5.0

Friendly staff never short staffed great team great location

JOylyn FINN  |  Overall Experience 
Rating:
5.0

Marvin. Tony and guys were very helpful.

Ortega Thomas  |  First Impressions 
Rating:
5.0

Everyone was very professional and great customer service.

SHARON MOORE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

nikeera whitfield  |  First Impressions 
Rating:
3.0

Keep up the good

pranda odom  |  First Impressions 
Rating:
5.0

Keep Hope ALive for those Dinners ( just a joke between customer and employee.

CAROLYN JONES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Samira Alshaibani  |  Overall Experience 
Rating:
2.0

The price was going up on unit.

Joannar Ward  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

wallace stanley  |  First Impressions 
Rating:
5.0

Manager Marvin McGraw and staff were very helpful and pleasant. Excellent Service

Yolanda Clark-Neeley  |  First Impressions 
Rating:
5.0

I have been dealing with this U-Haul facility for years and everyone has always been very helpful, very knowledgeable. A big thank you to everyone there for always making my visit, my experience so pleasant !

DANETTE WALKER  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

RAWAD ABI SAAB  |  Overall Experience 
Rating:
2.0

I had rat droppings all over my furniture, and I they telling me I can’t receive any of my payments back. This is unacceptable. I will never recommend this storage.

Dominic Ashley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cathartis McCoy  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CHARLETTA ROBINSON  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

james walton  |  Overall Experience 
Rating:
5.0

Good experience in the past years.

jasmine Howard  |  First Impressions 
Rating:
4.0

Anthony K was very professional, patient and helpful. He made sure that all our questions were answered.

Felicia Cuthbert  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

donna walker  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paris toins  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michelle Carter  |  First Impressions 
Rating:
4.0

Great experience altogether. The only thing I didn’t like was that I reserved one type of storage unit only to find out I wasn’t able to get the one I’d agreed to and had to go for with a more expensive option that was also outdoors.

Marcus Brown  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jorelle Agee  |  Overall Experience 
Rating:
5.0

Your staff did a wonderful job

Wandella Davis  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JOSEPH COPPOCK  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christine Bass  |  First Impressions 
Rating:
4.0

Ramps should be installed at entry ways to storage for easy access instead of a step

Keisha Brown  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Joseph Davenport  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

yolanda Anderson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

passhion windley  |  Overall Experience 
Rating:
5.0

The customer service was exceptional even though they were short staffed. I will gladly use the again.

VALERIE DUMAS  |  First Impressions 
Rating:
5.0

the best staff.

RONNIE MILTON  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lewis Bennett  |  Overall Experience 
Rating:
5.0

The staff was wonderful

VONCEIL BUTLER  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Ivonna Hampton  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Tierra Williams  |  Online Move In 
Rating:
5.0

Hi General Manager Ms.Karen very professional caring beyond measure Happy Thanksgiving to All

betsy yarn  |  Overall Experience 
Rating:
5.0

The staff at this location is always the best in helping and customer service is outstanding it is very much family oriented and don’t rush money out your pocket they take time and concern to make shure you get what is needed before paying clean rental and storage

Joseph Davenport  |  First Impressions 
Rating:
3.0

The staff was very friendly and helpful. The problem was mice. Their were mice droppings in a lot of my boxes and a dead mouse in one of them

Sheila Davis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lacora hardy  |  First Impressions 
Rating:
5.0

Ms. Belinda and Ms. Karen are the best.

DANIELLE JACKSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Felecia Gowdy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shymia Jackson  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Preshus Futch  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lewis Bennett  |  First Impressions 
Rating:
3.0

Rate increase to high. It increased twice since my original rental

BETTYE BRADWELL  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

tijuana king  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

benjamin campbell  |  Overall Experience 
Rating:
5.0

However, Trucks parked inside the storage lanes was burdensome. Couple of times I to ask people inside storage facility to come out and move their car to open a pathway out due to Uhaul trucks being parked inside the storage road lanes.

Henry Smith  |  Overall Experience 
Rating:
3.0

N)A

Rashad Murphy  |  First Impressions 
Rating:
5.0

The manager, (can't remember her name), was always friendly and went out of her way to assist you with your need. Her customer service was outstanding when this quality is no longer seen in the service environment

CAROL STYLES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

maurice sapp  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GERALDINE BLOUNT  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Chanell Burgess  |  First Impressions 
Rating:
5.0

I have used Uhall before, and would have no reservations about using them in the future

deborah rasheed  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Celestine Gilmore  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

robert watson  |  Overall Experience 
Rating:
5.0

Karen the store manager she's a sweet person and was very helpful to me .THANK YOU

SABRINA SMITH  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rajah Wallace  |  First Impressions 
Rating:
5.0

Very pleasant customer service Karen was very outstanding...

regina guindon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Victor Eaves  |  Overall Experience 
Rating:
5.0

thank you

gwendlyn sampson  |  Overall Experience 
Rating:
1.0

Horrible

Julia Johnson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

shardae jonhson  |  Overall Experience 
Rating:
5.0

The manager was the best that I've seen in U-Haul Miss Karen did everything she could to help that's why I remember her name

EDWARD WATSON  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

mitzianne white  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

wanda martinez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALBERT FOLSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Felecia Gowdy  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

regina guindon  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Dustin Rudd  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Dustin Rudd  |  First Impressions 
Rating:
5.0

Awesome manager/assistant manager!!!

PAMELA WRIGHT  |  Overall Experience 
Rating:
5.0

Very professional

Dana Palmer  |  Overall Experience 
Rating:
1.0

The reason i rate you poor- Customer service was poor. Due to the facts that your business was in the wrong and did not want to take responsibility for your action. Manager was rude and not professional. Even though this unit did not satisfied me as a customer. I will not do business with this store no more.

HELEN HURST  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Antoneia Garrett  |  First Impressions 
Rating:
4.0

Costs are more than most other storage units....

Randall Joyner  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Chvon Merriweather  |  First Impressions 
Rating:
2.0

They had trucks covering my unit making so I was unable to access it when I needed it. I t was very inconvenient.

Archttrea Lennon  |  Overall Experience 
Rating:
4.0

Employees at the u-haul location I attended were great. What I observed while waiting to receive service, is THE TEAM WORK! They were multitasking assisting customers and each other. Very pleasant to observe. GREAT CREW! Keena Ferguson

Keena Ferguson  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MARIA SNOWDEN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

dian matthews  |  Overall Experience 
Rating:
3.0

Climate controlled yet all my things were molded I would recommend you but will tell them about the mold ever thing else was good

alvin waters  |  Overall Experience 
Rating:
1.0

Nobody checked the unit before renting it out to me, the unit ceiling leaked and ruined my belongings the unit was dirty they have bugs and the staff will try to talk to your if you don't know how water works because their unit failed and they failed to do their jobs absolutely worst experience ever

tabitha sylvia  |  Overall Experience 
Rating:
5.0

The service I received was excellent. I had no issues. If storage was needed again, I would not hesitate to use UHaul. Loved the climate control and convenience of getting to a 2nd floor room. Thanks

Carol Allen  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

takebia Dayvonne Flanders  |  Overall Experience 
Rating:
1.0

Y'all took my money after I moved out two days before I was to pay again. I called up there thought I closed my account out but come to find out y'all charged my card anyway. I called up there twice and made an appearance and I don't have the money you guys took out yet. Im very upset and frustrated with your service and 9 times out of 10 I will never use your service again. And I will let all my friends and family know how disrespectful u guys are.

Kamal Muhammad  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

quiana Powell  |  Overall Experience 
Rating:
5.0

The staff you have at the uhaul & Stoarage was fantastic was always helpful to me n my family they definitely went above n beyond for my experience n definitely deserve a raise

sophia fay  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

teresa albertie  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

roland battles  |  Overall Experience 
Rating:
5.0

Everyone is friendly and always address my concern quick and fast as if am the only customer!

tyshecia solomon  |  First Impressions 
Rating:
2.0

card access system failed to work.. long lines...

Matthew Denton  |  Online Move In 
Rating:
1.0

After I paid for the month of June, the staff decided to cut my lock off and rent the unit out to another customer, so when I came to check my unit there was a new lock on it and I no longer had access. Luckily my unit was empty at the time, but I no longer have my unit (which I pre-paid for) and my $12 lock that I paid for is also gone. The staff member at the desk only told me that my name was no longer on the unit and she didn’t know why.

Nigel Palmer  |  Overall Experience 
Rating:
5.0

Everyone was very helpful for the beginning to the end with ms.dee

scheronda hayes-clark  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Michael Robinson  |  Overall Experience 
Rating:
5.0

You all are wonderful. Thank you so much for assisting me above and beyond. GOD Bless

sandra robinson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Trenitka Wilson  |  First Impressions 
Rating:
5.0

Very professional and courteous

Dereck Coleman  |  Overall Experience 
Rating:
5.0

Very nice employee's

john ashby  |  Overall Experience 
Rating:
5.0

I just love doing business with your companies my god blessed everyone.

wayne jaudon  |  Overall Experience 
Rating:
1.0

I had my unit for almost 3 years. All of my things were damaged....furniture, clothing, etc. I rented an interior climate controlled unit. My furniture was dry rotted and mildewed. Rat feces was noted

Robinn Wilson  |  Overall Experience 
Rating:
5.0

I

julie barnes-martin  |  Overall Experience 
Rating:
5.0

My customer service rep was professionally courteous, competent and patient.

Linda Herron  |  First Impressions 
Rating:
1.0

Not

BEVERLY PARKER  |  Overall Experience 
Rating:
5.0

Nice an clean place

albert upperman  |  Overall Experience 
Rating:
5.0

Excellent customer service!! Very professional and prompt, both the young man and young woman that waited on me at the Edgewood Ave location.

Lisa OCain  |  First Impressions 
Rating:
1.0

Supervisor was very rude nasty and did not help me as I asked helped about the rats being all in my unit and destroying my belongings

jovonda walker  |  Overall Experience 
Rating:
5.0

Very professional, courteous staff. Kaylie was very helpful and friendly. Very clean storage units. Highly recommend!!

ANTHONY RADFORD  |  First Impressions 
Rating:
5.0

Kaylie was great the entire time. Friendly Professional Very imformative. Thanks so much for your service. I'll definitely return at her location 😊

Pamelia Seymore  |  Overall Experience 
Rating:
5.0

Thank you for the service

Keith Mack  |  First Impressions 
Rating:
5.0

I always had a good experience with U-Haul whether I was moving furniture in or out, renting a van or truck. The workers were pleasant and made sure I was completely satisfied. Thank you

Linda Nelson  |  Overall Experience 
Rating:
5.0

Everything was fine with truck rental except the mileage on truck seem to be fixed where mileage is increased. I was charged 8.81 miles when it should have been 2.5 miles.

frances flowers  |  Overall Experience 
Rating:
5.0

Very curious and kind hearted

june jackson  |  First Impressions 
Rating:
5.0

Personal was professional and friendly. Eager to assist with service. One factor I would like to see is that customers are told up face access times to storage. Fell you should be able to access 24 hr

frances flowers  |  First Impressions 
Rating:
3.0

There was a big whole in the ceiling inside my unit Rats came in destroyed some of my items Manager put big rat traps inside

cassandra golden  |  Overall Experience 
Rating:
3.0

Came in no one was in office... Then power went out was stuck in rain with my daughter and still didnt get a discount or anything for all of the inconvenience staff was nice though

kaliyah mcgill-huskey  |  First Impressions 
Rating:
4.0

Na

Cassandra Woods  |  Overall Experience 
Rating:
4.0

Very nice employees

albert upperman  |  First Impressions 
Rating:
5.0

The manager Kaley was always awesome!

penelope watson  |  Overall Experience 
Rating:
5.0

Kaylie Miller provided excellent assistance regarding my storage unit. She was highly accomodating and assisted my needed. She went above and beyond. Thank you Kaylie!

Jamilla Davidson  |  Overall Experience 
Rating:
5.0

Arrangement for a truck rental and storage unit were made in very short notice. Personnel were very kind and efficient.

Geraldine Collins  |  First Impressions 
Rating:
5.0

Everything was nice and SMOOTH no problems with anything . Truck clean storage unit and site clean i cant complain thank u

James WIlder  |  First Impressions 
Rating:
3.0

More staff is needed in the office.The wait time is always too long.

Pamela green  |  Overall Experience 
Rating:
5.0

My things were store at this facility for 3 years. The staff always worked with me. They put customers first. I love this facility.

TIRZA AUSTIN-JENKINS  |  Overall Experience 
Rating:
4.0

Cedrick was always pleasant helpful friendly and knowledgeable. He seems to like his job and genuinely cares about the customers. I was always glad when he was there when I went in to pay my bill.

ANGELA WITHERSPOON  |  Overall Experience 
Rating:
5.0

Thank u my experience what great

lisa Washington  |  Overall Experience 
Rating:
1.0

My name is Simone Ruiz and I requested on several occasions for you guys to get my email address off of this Marvin Cherry person. It’s been a year that I’ve been getting emails please STOP. No maore

marvin cherry  |  Overall Experience 
Rating:
4.0

N/A

FELICIA CUTHBERT  |  Overall Experience 
Rating:
5.0

I have no additional comment. The experience was pleasant and l was satisfied with the service l received.

EMMANUEL AYENI  |  Overall Experience 
Rating:
2.0

Rats were n my storage they never gave me back half of my money back i had to trow away all of my furniture the rat died n my 150dollar rug i thr o w it away too. Will nevet rent from them again

Carmilita Holsey  |  Overall Experience 
Rating:
5.0

We were in need of service and you were there for us and we will come again if needed thank you

Clifton Wilhelmina Johnson  |  Reservation 
Rating:
3.0

There should be a security guard on duty.

latoya oates  |  Overall Experience 
Rating:
5.0

The employees at u-haul were very polite and patient they answered all questions and gave great service I loved my experience as a first time customer thank you

keisha alexander  |  Reservation 
Rating:
1.0

My items ended up having mold had to throw a lot away lots of spiders and roach excrements....sometimes the manager was rude When asked certain questions

Domonique Alexander  |  Overall Experience 
Rating:
2.0

When I no longer needed the unit I was advise that they could not retro my payment. I HAD PAID UP THROUGH 7/29. So from 7/14 -7/29 they could receive payment twice for that unit because it could be

aquanette willis  |  Overall Experience 
Rating:
5.0

I was very impressed with all of the above.

LYNDON SIMMONS  |  Overall Experience 
Rating:
3.0

Over priced for those small units but Thanks for housing my items with no incident.. Thanks ML

MELITA LAFAVOR-CROSS  |  Overall Experience 
Rating:
5.0

Very professional and courteous

Walden Nathan  |  Overall Experience 
Rating:
5.0

The experience was great.

juacqueline thomas  |  Overall Experience 
No reviews have been submitted for this location.

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