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Anthony BachanCustomer Reviews for U-Haul Moving & Storage at Eastlake
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Highly recommend for all moving/storage needs. Staff is friendly and helpful with everything!
Honey SmithThe young man there had a truck ready for my son’s move with a 30 minute notice! Easy pick up, easy drop off
sean dunnGreat friendly service ! Made my move ..Smooth !
Mike MillerExtremely nice to work with.
Charles Soule | Overall Experiencenothing to improve
LEONARD DELEONI have rented your trucks many times over the years. This location is very professional. The checkout and checkin was friendly and fast. I will be renting from here again and can highly recommend it to others.
scott converseThank you!
Cynthia Paquin | Overall Experiencethis team is so helpful and wonderful! THANK YOU
Maria Nugent farkaspoorly staffed had to load up the 6x12 trailer as staff unable and no dolly at the facility.
Larry LytleJust a nice pleasant experience.
Cheryl Edwards | Overall ExperienceGreat location, but the best part of this transaction truck rental, was the on-line ease of reservation and the the -3- individuals I dealt with as were all friendly and professional. The entire process was Perfect. Thanks from J. Strehle
John. E. Strehle. IIINone
STEPHEN A. GIUNTA | Overall ExperienceThe young man who helped me was so nice and helpful. Just would like him to be recognized because he was really professional. Good experience to rent at this location!
Virginia BakerRented my already rented space out from under me with no communication. I was already in the system and was preparing to move my belongings into the space and they had rented it to someone else. Luckily they were able to have another available. Poor lack of paying attention to what has been rented to someone before giving it to someone else.
Susan Andrews | Overall ExperienceCould use lighting inside the storage units themselves.
James Stanford | Overall ExperienceHaven't used it yet. I am sure it will be ok. Hope to upgrade to a larger unit.
Susan Andrews | First ImpressionsI haven’t moved in yet. Probably tomorrow or next day.
WORK LOGIC PRODUCTS | First ImpressionsIt is an extremely well managed and maintained facility.
Aylwyn Young | First ImpressionsJohn is the best!
Jessica Keller | Overall ExperienceEveryone at this location was friendly, helpful and professional. I appreciated their help and time
Donald ScheinerI was having trouble gaining access and they helped me
fonda dillard | First ImpressionsBest rental experience ever - from start to finish
John TownsendEverything went very smooth for our move.
Matthew Thorn | Online Move InEverything was great. No issues.
ronald clemowGood stuff
JOHNATHAN CARCALETE | First ImpressionsColleen is amazing; she gave outstanding customer service and was a pleasure to speak with. She was fast, friendly, and knowledgeable. Thank you Colleen for the incredible experience!
Matthew Clukey | First ImpressionsColeen the uhaul representative on duty could not process a cash payment. Also she didn't know which vehicle she gave me the keys and did not bother to show me anything on the van ..for instance where the fuel was located, right or left side, etc. When we went to fuel and return the van I gave her the the keys, we were outside, she said she would email my receipt and that was it. I got it hours later and found an additional fuel charge,. I called her and spoke to her about it but nothing could be done after the fact. I won't be renting another vehicle from this location again. She clearly didn't know how to process a rental and even mentioned something to this effect to me.
Tanya MillerJohn is a blessing! Collen goes beyond her duties! Very professional & empathetic to their customer needs. Well maintained property & well secured. Thank you for all you’ve done. 🤗🙏🏻💕🌈🦋
Marlene Ballester | First ImpressionsExcellent customer service. Definitely will use them again.
georgetta wasdenOutstanding facility and great customer service.
Dale HopkinsStaff was very friendly and everything was good for the 2.5 years I used the storage unit.
tami jones | Overall ExperienceGreat place. Super clean. And very secure. We would continue to use this facility but we purchased a home and no longer need storage.
Brian Handley | Overall ExperienceThe lighting needs to be improved.
Kwabena Holder | First ImpressionsOur “climate controlled” unit is just as hot as outside. Your website says the units are kept between 65-85, and the temperature thermometer on the wall read 96 degrees. I have things that I don’t feel comfortable storing in that unit now because of how hot it is. I’m not happy paying more for climate controlled if it’s going to be as hot as an outside unit. To clarify, the facility is clean which is nice but I would love for the AC to be maintained and checked often.
Becca Claflin | Online Move InWhen I was moving out one bin was too heavy for me to lift into my car. I asked an employee for help and he readily did so. Very nice of him.
Jerome Lidinsky | Overall ExperienceColleen n Mark were receptive, professional n helpful
ursla goldblatt | First ImpressionsNo problems at all. Helpful staff and clean facilities.
Phil Campbell | Overall ExperienceExcellent, excellent service. .. I actually cancelled a competitor to rent at Uhaul.. they have a very helpful staff, great hours- great facilities and easy to use- very convenient- very happy.
Marie Glidden | First ImpressionsThey was very helpful and attentive
Hazel Heyniger | Overall ExperienceThe staff was very friendly and accommodating. I would definitely recommend your facility to my family and friends.
linda petika | First ImpressionsI’m from Seattle and was pleasantly surprised with the lady that checked me in . She went above and beyond to deliver excellent costumer service that morning when I was dealing w a family member that wasn’t nice. She helped me figure out what I needed and showed me units. Please thank her for me , I missed her name. She’s awesome!
Brian Perkins | Overall ExperienceYou need to give Colleen who works there a promotion. I watched her do 4 things at once and never miss a beat. She was VERY helpful throughout a very stressful day for us. Thank you
MICHAEL DE ROSA | Online Move InColleen was extremely helpful and very friendly!
Tracey Lopez | Overall ExperienceAwesome experience!
Andrew WebbJohn Colleen and all staff have always treated me with kindness helpful caring attitudes. They have Blessed me. My family friends will always choose the best. U Haul Oldsmar for all our storage and truck rentals. Thank You
Anita Ruland | Overall ExperienceIt was a easy and quick and friendly process.
Eric PetersonThe ignition was very difficult to turn. Also the brakes pulled quite a bit causing driving instability. I spoke with the uhaul agent about my concerns when I returned the truck.
Robert MasonJohn was real nice and helpful
Tanya JonesJohn Sargent is awesome! He takes the time to greet his existing clients and always treats them like new customers! He always makes himself available and is happy to help. I highly recommend John and this U-Haul location.
REGGIE TERMULO | First ImpressionsEverything was perfect, thank you.
Leslaw Pruszynski | Overall ExperienceNot only was John, the location manager, but also every other employee I dealt with was very pleasant & helpful with any questions. H I’m glad I chose this location
richard dalleske | Overall Experienceoverall great experience
Geoffrey SmithI have rented from this location several times and it's always a great experience. I'd love a van with map app screen. It was great to listen to Pandora on Bluetooth but having to use my phone for the map app is kind of a drag. Van ran great, good a/c, comfy seat, excellent mirror and window visibility even when loaded fully. Easy to drive, easy to back, liked the new gas door security system. Good value, friendly, professional efficient counter staff.
Myra SteeleThis is the second conditioned unit I’ve rented. It’s been a very good experience. Always clean, and the personnel has always been courteous.
Richard Dalleske | First ImpressionsGreat costumer service,pleasant people .always Willing to help.they went beyond their job .best place ever.
iris yasso | First ImpressionsThe interior pictures of the vehicle I rented were very old and showed zero damage when in fact there was. The interior cleanliness was very good but the exterior was extremely dirty.
Christopher SloaneAll great
Cydney Smith | Overall ExperienceEverything was good
Ed CroakEveryone there was super nice and helpful. Very pleased.
MARILYN OMALLEY | First ImpressionsWhen the rental rang up, the total was correct but how it was itemized was very confusing. I rented a van ($19.95) and asked for 200 miles @ $0.69/mi. The itemized breakdown shown on the credit card tablet showed the rental as $89.99 with 100 miles @ $0.49/mi. The total was correct but the rental took longer than expected to complete because of the confusing itemization. This is not the issue of the local U-Haul but if the software provided by corporate. Also, the web site used to gather picture and license information to 4 tries to complete on my iPhone. The page kept crashing.
Brandon WiseColleen was extremely helpful and very friendly!
VICTORIA CAPOZZI | First ImpressionsNothing. Very Professional Staff.
Herman CarpelloCost is a little much with no specials to move in but it is convenient.
Jamie Lau | Online Move In👍
Istvan Baka | First ImpressionsIt's great to have lighting in the units! It would be better if the hallways in the building were lit. They are too dark. Compared to other storage units in the area, the price for the unit size was high. That is why we left.
Chantay Visokay | Overall ExperienceHours spent trying to correct overcharge from earlier online reservation… even when I called the next day direct to the store trying to get credit for $324.95 overcharge ? rep couldn’t do it .. had to call Mgr .. did finally get credit .. but earlier phone rep was a disaster .. she said she hadn’t booked a reservation since 2017!!! This local uhaul employee was very nice and did resolve issues but uhaul needs to retrain online customer service reps.. Also this location needs more help on Sundays .. husband said he had to wait even though there was no one ahead of him ..
Cydney Smith | Online Move InColleen did a great job!
nathan faiellaAwesome staff! John is one of the best people I’ve ever worked with…. This world needs more people like him!
Tobias Britt | Overall ExperienceThey had a dolly on truck that had a broken wheel. It was visibly evident that the wheel was split in half. A dolly would have made my day go a lot faster.
Mark CavanaghVery Professional
Herman CarpelloThank you John for helping me through out the years!!!
KATHERINE LEVIN | Overall ExperienceThis location has excellent customer service and go out of their way to make sure you have everything you need!! I highly recommend John and his staff to assist your moving needs.
Liz LefflerEverything was perfect. Friendly and helpful staff. Return is simple. Equipment in very good condition. Very happy with experience.
Candy MartinMy experience was top notch from beginning to end. Mark was absolutely wonderful. He got me set up over the telephone with the size unit I needed and had everything ready for me when I arrived. True customer service with a smile. I would recommend U-Haul at Eastlake to everyone.
Heather Plewka | First ImpressionsMark was excellent! He set everything up for me over the phone - storage unit rental and truck drop-off. My lock was on my unit and the keys were waiting for me when I arrived. He escorted me to my unit making it super easy to get the 30+ft truck right by my unit door. The whole experience could not have been easier. Thanks again Mark!!!
Heather PlewkaMr. Sargent was a great representative for your company. I wish there was more people with the customer service like Mr. Sargent. Please extend my thanks to him.
Andy KohutStaff was extremely friendly and made the rental Process very easy!
Matthew CuringaClose to home
joe brauchAbsolutely 100% will use the services at this location if I ever have storage needs again, everyone was amazing and always around if I needed a hand!
Adam Saracinaj | Overall ExperienceThe staff here helped me tremendously, I was blessed to encounter such helpful and good-spirited people who were able to troubleshoot near the end of the day.
CHASE CHILDERS | First ImpressionsNothing
Herman CarpelloJohn was excellent in customer service.
Renato GuerraMark promptly provided me with superb service over the phone while operating as the only worker on-site. I would highly recommend anyone to work with Mark for their storage or truck needs.
TERRENCE EDWARDS | First ImpressionsSignage about the entering and exit protocols and hours of operation throughout the property would be helpful.
Chantay Visokay | Online Move InThis was the easiest place to book/rent from!! The staff was incredible (Jon Sargent) and incredibly understanding. I wouldn't look for storage anywhere else!! I highly recommend this location/company.
Courtenay OHara | Overall ExperienceThank you, service excellent
Joseph LofasoI keep returning to this location to rent vehicles because they are super nice and helpful!
Laura TobeManagement is great, very helpful, just got too much money for the unit.
Debbie Edwards | Overall ExperienceVan was perfect, and far more nicely equipped (cruise control/ power windows/ door locks/ Bluetooth/ remote keyless entry, etc...) than I expected.. Great location, courteous and professional employee (John?).
Jeffrey ClarkJohn and Mark were super friendly and our move in the other day was flawless! I'm incredibly relieved and would highly recommend this facility!
Courtenay OHara | First ImpressionsCan't think of a thing to change. Great experience. Thank you!
jody beatieTook to long to pick up my reservation.
TERRY SPARKMANThe person who helped us was very friendly and understanding when my mobile checking wasn't working. He was patient with me as the Uhaul server service was slow and app kept disconnecting. It wasn't working on his computer either so maybe it was just the time of day? Either case, I'd rent there again. Good service.
Alex OlivenciaIt was a pleasure working with John always ready and willing to help. Thank you John.
Patricia Hennings | Overall ExperienceImprove offers' knowledge of the night person, because it seems he has a lake of knowledge. And also his overall attitude, he was mad just because I came 10 minutes before he close, and actually he blamed me for that
Ahmed TolbaNothing..had a great experience! John Sargent was extremely helpful!!
Lisa EdwardsJohn was very friendly and helpful. The place was so clean and the vehicle. Easy return.
Nancy JordanEverything was awesome!!!
Karen CapulishMr. John and his staff are AMAZING!!!! Very friendly knowledgeable and helpful with everything. Mr John and I stayed in contact until my move here to Florida he was very helpful, all the way down to the return date he contacted me to make sure that I made it there in time before he left for the day! Thank You So Much For Making My Move Stress Free!
Tasha Lanell | First ImpressionsJohn goes above & beyond to assure customers needs & concerns are met. Customer service is his priority. I definitely recommend this location to anyone needing moving & storage.
krisane karagianis | First ImpressionsThe guys working at the service desk were professional and kind. Excellent service that made the move a faster and easier process.
Lucy MountTruck had so many ants in it
Adarius SimsThe store rep was not customer friendly. I don’t expect much but the individual attitude and social skills was not satisfactory. I was also told having the vehicle passed 6:30pm that day. Was not going to be an additional cost. He said he was going to give me till the next morning with no charge. I saw on my statement that I was charged an after hours fee.
Jorge RiveraLiterally paid for a U-Haul from this location with a drop off at the cypress location. I got a notification the following day that my reservation was cancelled. I called and they said they cancelled the one I paid for and gave me a different reservation for one I never completed. The guy that worked their apologized and said he'd reinstate my original booking that they cancelled. When I went to the crypress location to drop off the vehicle I found out that he didn't reinstate my original order for the one I booked it and that I had to return it back to the original location that was 25 miles away from me. This was a major inconvenience and cost me more money on gas and the mileage for absolutely no reason. Would love compensation for the mistake but nobody could help me. Absolutely ridiculous.
Thomas RamseyBeverly was so nice and helpful! I would 100% rent from this location again because of the customer service.
Sarah HuberThe women that was in the office was great! She was very friendly and personable! She's a keeper :)
Gary VosselmannJohn and his crew were fantastic. Always helpful. Always there for any little thing. Well maintained and A/C worked perfectly.
HOWARD STOVER | Overall ExperienceNothing - thank you!
Stephanie CandianoThe truck was filthy. Appeared that somebody had opened a carbonated drink and it sprayed all over. Everything was sticky inside, cupholders had liquid in them. The backend had not been swept out. Had lots of sand, dirt, dust, inside so I had to put my things on a dirty floor. When I got to the location to load I could not get the back door open. Apparently the dolly had shifted. I had to take it back to a different location and they were able to get the door open for me. No compensation was given for extra time and Mileage, even though the girl told me she was going to compensate me for the extra mileage - didn’t happen. I would never use this location again.
wanda sutterFriendly
Athanasios BekrisTina was super friendly and helpful with the wh9ke process. She went above and beyond thanks so much!
Christen RoqueJohn was excellent and helpful in every way.
rodney scheidNothing. Everything was handled very professionally.
Herman caplloFaster computer system.
John GardnerNothing I think your location and staff were awesome and professional!
kim devoogelWonderful and polite personnel. They made sure storage unit was clean and even gave me a bottled water Very nice business ethics all the way around
DENISE SCHMIDT | First ImpressionsI love John lol
Beverly Piard | Overall ExperienceJohn was very helpful and being able to get cold water is amazing, specially in this dreaded heat!
jose zamora | First ImpressionsThe staff was friendly and helpful
james LoweJohn was absolutely amazing! We are happy to have our unit with him.
maureen holm | First ImpressionsN/A
Tanya Miller | First ImpressionsVery happy
Giannola Dennis | Overall ExperiencePretty expensive for such a small unit but priced about the same as other brands.
Francis Frannie | Online Move InBeverly was awesome! She assisted me with what I needed and even followed up like she said she was going to do.
William Booth | First ImpressionsEverybody was very friendly & helpful. Beverly who closed my account was super friendly,polite & just has a great attitude. Keep up the great work !! We will definitely come back here !! Thank you !!!
Scott Noland | Overall ExperienceEasy Peasy , secured a unit over the phone and moved in the next day with no hassle
Marjory Incontro-Marchetti | First ImpressionsExcellent staff!!!
Kimberly Farrer | Overall ExperienceVery accommodating professionals. Refreshing!
maggie parker | Overall ExperienceA little pricey for the size of the unit but, everything is high in Pinellas County. Your Employee (I forgot her name, I’m sorry) was AMAZING! One of the main reasons this was such a great experience!
Bridget Watkins | Online Move InBeverly made getting the space I needed very easy and convenient. She has a wonderful personality and is a valuable asset to your company.
maggie parker | First ImpressionsThe storage facility fit our needs perfectly. Clean and reasonably priced. No problems at all. Thanks so much.
Terri Vito | Overall ExperienceGreat service and property is very secure and maintained well. We will be back.
Jean Raas | Overall ExperienceThe manager John sargent replies right away. He has helped me at least twice. Office staff is alert and will help you any time. I will use this facility again. You won't be disappointed in this facility. Wanda Niehoff
Wanda Niehoff | Overall ExperienceThank you John. 5 star hospitality!
christian rittley | First ImpressionsWell maintained, convenient location easily accessible, well secured.
JOSEPH B. KRUKONIS | Overall ExperienceBeverly John and mark all very nice
Thomas Hassel | First ImpressionsAlways helpful and friendly! Go above and beyond to make your moving easier!
Liz Leffler | First ImpressionsAwesome storage facility. Operators are very nice.
Timothy Koustis | Overall ExperienceAt a reasonable price (Free for the 1st month) I was given 24 hour access to move in by belongings after 8pm. Awesome, and Thankful.
Roger Bunting | First ImpressionsThis was one of the best and most efficient storage unit facilities I have ever used. The staff is always professional and courteous. Highly recommend this place for anyone looking to store their belongings safe and secure.
kathryn robbins | Overall ExperienceStaff was very friendly and helpful and understanding what I needed
JOHN CONyERS | First ImpressionsJohn was always helpful and friendly. It was a great place to do business with and would do again in the future when needed.
Scott Seltzer | Overall ExperienceMr. Sargent is a wonderful and committed worker! Thank you for your attention and help!
Nelson Gonzalez Gutierrez | Overall ExperienceThank you for your Kindness!!!
Jude Cartier | Overall ExperienceGreat service and convinient to use. Thanks.
JENNY MOSER | Overall ExperienceEveryone was very nice & helpful; the hassle of moving was make easy by your people.
Randy Carter | Overall ExperienceBeverly was outstanding at ALL times. Very friendly, knowledgeable and caring!!
MICHAEL SEGAL | Overall ExperienceStaff and business manager, was so kind and helpful. I’ll definitely be back!
GAREN BRITT | First ImpressionsExcellent staff, clean climate controlled storage, no bugs or rodents. What more could you want?!
Kevin Turner | Overall ExperienceWell maintained with excellent service
Carl Stump | Overall ExperienceI came from public storage where the roof leaked and ruined my stuff. They gave my 1st month for free, and gave me a lock for FREE. Unbelievable. The girl Beverly is so fantastic. Total Professional and totally smart. Got me set up in seconds!!! John the owner is fantastic. What a great place to store stuff. Forget Public Storage. Waaay too expensive and dirty units.
HOWARD STOVER | First ImpressionsNo communication between PA uBox and FL uBox. I wss not informed when my ubox arrived to FL even though I was told and gave specific instructions to the PA person. When I callef FL to confirm when yhe drop off would be they said theyve had my box for a week and they do not reach out when it arrives. She was not helpful and made it seem like your company do not communicate with each out and pick up and drop off are two separate things. Because prices are ridiculous for trucks right now, I went with ubox but not sure if I would recommend or use again. Lack of communication
caitlin haggerty | First ImpressionsThe owner, Mark, was very helpful and kind. He went above and beyond my expectations to insure that my rental experience was pleasant. Every time I had any questions or issues, the entire staff quickly resolved my concerns.
Tom Meachum | Overall ExperienceStaff has been very very helpful and polite
TODD MOERCHEN | First ImpressionsVery friendly, helpful staff. Highly recommended!
Anesta Boice | Overall ExperienceVery friendly and helpful staff. Beverly, at the Oldsmar location, is a wonderful person!
EMILIO E RIERA | First ImpressionsAfter such a long, expensive journey and still struggling to find a place that we like, we need to store our belongings somewhere. We are so grateful that U Haul offers first-month free rent. This helps reduce our stress and gives us time to focus on searching for the right apartment to live in.
JENNY MOSER | First ImpressionsJon-the man running the Uhaul on curlew road-absolutely dynamite job. Had to navigate around some connection issues with the wifi but stayed professional and task-oriented. Extremely convenient and couldn’t be happier I went here.
Brett Zitzelberg | First ImpressionsMarc had excellent customer service
allan pierre | First ImpressionsGreat experience reserving storage. Highly recommend the one on Curlew!
melodye Reeves | First ImpressionsFriendly staff and clean premises.
Sonu Mulupuru | Overall ExperienceBeverly and John (GM) are outstanding!! They did everything to make sure I was taken care of and happy. Beverly gave fantastic service and communicated with me very thoroughly! Good follow up too.
MICHAEL SEGAL | First ImpressionsThe girl who set me up, Beverly Piard, , was amazingly efficient and then went way above and beyond when I had a couple issues
SUSAN CONKLIN | First ImpressionsThe owner, Paul, is a kind, thoughtful and very helpful man. His assistant Beverly is awesome too - very helpful and competent. The facility is very clean. There was a cart I could use to move my things into my inside storage unit so I could save my tired back from carrying heavy boxes.
Tom Meachum | First ImpressionsHaven't moved in yet but all is in place to do so. I am in Minnesota so it's great to have an efficient person to deal with in getting the paperwork done. John Sargent is to be commended---- Richard Schroer
dick schroer | First ImpressionsMark in the office was very helpful - showed me to my unit and made sure my code worked.
Mary Alger | Online Move InTerrific
Jay Harvey | Overall ExperienceI reserved a storage unit on the 8th and my payment didn't work properly online. Luckily John Sargent still honored my reservation. He treated me very professional and courteous. My only thing is it's 9x9 not ,10x10 not his fault but it's advertised 10x10 and it's not. But overall it was good customer service
christopher cramer | First ImpressionsWon't hesitate to use them again!!
DAVID JACOBY | Overall ExperienceLess than one star. The lady who helped with storage was awesome. But she was the ONLY helpful person I’ve dealt with from uhaul and I’ve talked to well over 10 different people over the nightmare of a week that I had the rental.. I’ve had nothing but issues since before I even picked up my rental and for some reason there’s never a manger available any of the times I’ve asked to speak with one. If I just had one little thing to complain about it would be okay. But I have a list of reasons along with pictures to match. This uhaul experience has been beyond terrible. I’ve had to go back and fourth to uhaul to get SAFE equipment because I was sent out with faulty auto transport So while I’m supposed to be moving and packing I’m going back and fourth because of incompetence of the staff. Which is cutting in to my preset miles Again. This is only one example of the nightmare I faced with this company! Once I dropped off my rental I was told that I would receive a call the following day from the manager to address my concerns which is Monday 8-2-22 I have yet to receive a call from anyone And now because of this company I’ve lost money and time I’ll never get back.. the way this company treats people is beyond ridiculous. It would be great to have this resolved. I’ve rented with uhaul a dozen times. And this has by far been the worst. I WILL NEVER RENT FROM HERE AGAIN..OVER THREE THOUSAND DOLLARS IVE GIVEN THESE PEOPLE AND IVE HAD NOTHING BUT PROBLEMS AND NIGHTMARES SINCE BEFORE I PICKED UP THE TRUCK. SO THANK YOU UHAUL FOR MAKING WHATS SUPPOSED TO BE THE EASIEST PART OF THE MOVE. THE WORST
Cody Wilson | First ImpressionsConvenient Location and friendly helpful staff. 2 👍👍
CHRIS ROGERS | Overall ExperienceThe girl was very helpful as was the manager John
james coulouras | First ImpressionsAlways a pleasure!
John Boychuk | Overall ExperienceWe had water in our unit! And John was more then helpful with our experience with Uhaul he went above and beyond to make sure everything was taken care of with our unit and belongings!!
Edward Macmillan | Overall ExperienceI believe we checked in with Beverly and we couldn’t have gotten a nicer, more helpful person. She went above and beyond!! She made a stressful, rough move so easy and seamless. If we need storage again in the future, we will definitely return!!!
Lori Gooding | Overall ExperienceJohn and his team were wonderful. I could not have asked for a better experience. I will recommend this location to anyone in need of storage or a uhaul rental.
April Zakala | First ImpressionsThis is the second time I've used your facility because of the fact that all of my belongings are in the same condition coming out of the unit as they were going into the unit.
diane ingram | Overall ExperienceBeverly was absolutely amazing!!! She went above and beyond!!! Very helpful!!! She made a stressful situation seem way easier. Thank you Beverly!!!
Lori Gooding | First ImpressionsJohn goes above and beyond in regards to customer service. And he became a good friend. I will use his facility again if necessary . 👍👍
Glenn Hastings | Overall ExperienceI would rate you better but I've reached once before that the guy josh WERNER not Warner gave you the wrong email! Quite frankly you don't care if you've looked into or not! But I don't live in FLORIDA I LIVE LIKE 2500 MILES FROM THERE IN ILLINOIS! I DEMAND MY EMAIL BE REMOVED cause my last name WARNER NOT WERNER IT SAYS IT IN THE EMAIL ADDRESS
Josh Werner | First ImpressionsJohn and Mark both provided customer focused excellence!
Rachel Carranza | First ImpressionsThank y'all for everything, we really appreciate you
PENNY TUCKER | First ImpressionsJohn and Keegan- thank you for your excellence in storage and customer relations. We appreciate you both!
Judith Fairfield | Overall ExperienceI've used various storage facilities over the years and this was by far the best experience I've had. Facility was good but the staff in particular have been outstanding. Very helpful and friendly. I'll gladly use you again if I have need and certainly recommend to friends
Roger Glogowski | Overall ExperienceIt took 7 phone calls and one in person to get them to recognize I didn’t have to pay for the following month and that I had vacated. Awful follow through. I would never recommend or go back.
KRISTIN DEPREY | Overall ExperienceMark was very helpful, treated me very well.
JOE NICHOLS | First ImpressionsSafe, secure and great customer service. Thank you for all your years servicing us.
RICHARD W, LAUB | Overall ExperienceStaff and facility are above and beyond great.
Honey Smith | Overall ExperienceAccess to the unit was very easy. The unit was in excellent condition. The office staff was very courteous and helpful. Thanks to all involved.
James Steele | Overall ExperienceOperated from this location for 5 years. I was treated like family. I will have future temp storage requirements and look forward to working from this location once more. Great UHAL team...always concerned and caring.
AXCELMARK CORP | Overall ExperienceI've used this facility for 10 years and have always been pleased with the service. Great place!
WORK LOGIC PRODUCTS | Overall ExperienceThe personnel at the Eastlake location were professional and courteous, and the property was well maintained and secure. We will definitely recommend this location for our friends with storage needs!
traci tucker | Overall ExperienceLoved the unit and the quiet area outside and in and how easy it was for me to get in and out of. Many thanks for helping me with a smooth and easy transition.
victoria rizzo | Overall ExperienceThank you Jon for the great customer service!!
James Westbay | First ImpressionsThe staff was very helpful in helping two elderly people with our first experience withsdelf storage.
James Archey | Overall ExperienceHNY 2021
john gargill | Overall ExperienceThanks
William Rice | First ImpressionsGreat experience..clean..nice people..peaceful...easy access
victoria rizzo | First ImpressionsI want to highly recommend your employee, Keegan. He is super organized, efficient and knows how to maje everything go smoothly and easy. I very much appreciate the great customer service and customer care I received from Keegan at your facility . It came at a time when needed. Thank you! Jeanne Benson
Jeanne Benson | Overall ExperienceKegan is an asset to your company. Rarely you encounter such professionalism and dedication. Congrats!
Iker Aranguren | Overall ExperienceVery easy rental process as I had a previous experience / account with U-haul rental and storage
Pamela Perrin | First ImpressionsThe staff was especially helpful at all times.
GLENN WEAVER | Overall ExperienceJohn, the Manager is wonderful!! He’s always on top of everything and goes above and beyond for us as well. He’s the glue that definitely keeps the place together!!
PATTON AUTOMOTIVE, INC. | First ImpressionsJohn and his staff were always helpful and friendly.
Richard Hooley | Overall ExperienceA higher stepstool would be helpful to better access the back of the upper small storage units in the climate controlled building.
Mina Harkins | First ImpressionsLove, love, love this company/facility. The customer service is outstanding!
JEANNE McGOWAN BOUCHER | Overall ExperienceDespite his injured foot, Keegan was most helpful in accessing the storage unit and returning our rented truck. The facility is very nice and well maintained.
Charles Connell | First ImpressionsI would definitely rent space again here when the need arises.
marcia marfiak | Overall ExperienceServed our needs, clean, pleasant staffing, very helpful!
Ann Marie McGowen | Overall ExperienceOnly problem I had was the large roaches/palmetto bugs that was there every time I came to check on my stuff. And now the ones that I have moved into my new home from there. But I guess that is the chance you take at a public storage facility.
Jeff Stamps | Overall ExperienceThough it was short rental between shops , it was a Great experience 👍 I highly recommend these locations for any storage needs .
ROBERT MOSCHELLA | Overall ExperienceJohn is friendly and helpful. Facility is clean and well maintained.
Kimberly Holdsworth | First ImpressionsThe entire facility was well laid out, lit and secure and the buildings were well maintained and clean. Never did I see in my climate controlled unit any insects or signs of rodents. My belongings were in the exact same condition after 16 months of storage. I highly recommend this storage facility.
Christina Glaser | Overall ExperienceThe staff at the facility were awesome! Even in the pouring rain they didn’t hesitate to go out and show me around. Excellent customer service skills 😃
John Barr | First ImpressionsI feel after having the storage for over four years I’m leaving a family. The personnel were always so accomadating and helpful to me. The unit was always kept clean clear and safe. I will use it in the future if needed.
THERESA NEEDLE | Overall ExperienceYou all charged me a full month of rent just because I was under auto pay. You penalize your customers who guarantee your money up front by choosing auto pay. You refused to credit me back. I understand paying for services, but you rip customers off by saying you can't prorate or credit them back a refund all because they were under auto pay. 8 days worth of renting a storage unit, but I suffer paying a full month rent. Way to treat your customers this way during rough times with finances all because of the Corona virus!!
Terah E. Winthrop | Overall ExperienceUtilized this location for both truck rental and storage. The owner and every one of the staff members was always helpful and friendly.
ANDREW SZELTNER | Overall ExperienceI liked u haul storage location very convenient and very secure. The staff is very professorial and very friendly. I would recommend u haul very highly .
danny lott | Overall ExperienceI just love, love, love doing business with you! This is my second time renting a storage unit through the EastLake UHaul and the friendliness, knowledge, flexibility, and courtesy is outstanding.
JEANNE McGOWAN BOUCHER | First ImpressionsVery friendly and answered all of our questions.
pete makras | First ImpressionsThis facility and staff were first class. They were always available for customer requests and provided excellent security for your valuables and storage needs. I highly recommend this uhaul facility.
GUSTAVO PALMER | Overall ExperienceWe just moved out after almost 15 years! Great experience! Thank you!
ALAN ROPES | Overall ExperienceClean and safe storage with friendly and attentive staff. This is my third time using this facility and I would use it again in the future if the need arises.
Cheryl Hill | Overall ExperienceVery helpful staff. Keegan did a great job assisting us with our needs.
Jim Hirst | Overall ExperiencePeople and place was nice but for a outside unit it was a bit pricey.
Julie Latorre | Overall ExperienceVery Professional and Courteous Staff. Entire facility was always clean and well maintained .We were in our storage unit for ten years.I would highly recommend to anyone.
FRANCIS TOM LEWIS | Overall ExperienceGreat experience.
JASON FRABASILE | Overall ExperienceGreat assistance and helpful staff
Jim Hirst | Overall ExperienceGreat help and engagement!
Jim Hirst | First ImpressionsThe unit I paid for was smaller than dimensions. It was supposed to be 10 x 10...it was 8.5 x 9.5 and there were many rodent droppings in unit. I ended up going somewhere else.
Mary Brojan | First ImpressionsThe UHAUL team at Curlew Toad location in Oldsmar is the BEST !! They all deserve gold stars!!
Mary Reis | Overall ExperienceI had a very good experience and I would highly recommend you guys. Keep it up!!
alheli sanchez | Overall ExperienceGreat clean facility, friendly helpful staff! Would definitely recommend!
Chelsea Criner | Overall ExperienceI can't tell you how great it was to have someone knowledgeable like MK helping me . I haven't moved in 25 years and MK was very patient and explained everything ,.really helpful! Thank YOU!
Virginia Isaacs | First ImpressionsI found this location to be very convenient for my storage need. Plenty of space available the staff was always available for my needs. Compared to other storage facilities this location is superior.
George Albergo | Overall ExperienceGreat service
Donna Watts | Overall ExperienceThe staff are very helpful and the facility is clean and well maintained. I highly recommend this place and have used it myself more than once.
Susan Knodle | Overall ExperienceSuper clean, even the restrooms are spotless. Excellent service, great attitude. Can’t say enough good things about the owner and this location. Should be the model for U-Haul facilities.
Christopher radley | Overall ExperienceThe help was excellent and the facilities met our short term storage needs.
David Whitaker | Overall ExperiencePersonable, knowledgeable and helpful!!
Vivian Heckman | First Impressions..
Jane Moore | Overall ExperienceThe area is sloped and it makes it very difficult to wheel items into the building. Also it makes the cart slide down hill if it is not positioned just perfectly. Also there is no stool to reach high.
kristen murphy | First ImpressionsYour greatest asset at this facility is your staff. Mr John Sargent and Kiegan always went beyond to make sure my family and I were accommodated. Thanks be to them. Ritchie Henely
Ritchie Henley | Overall ExperienceExcellent service and staff
Link Charles | First ImpressionsThank you all for running a great uhaul location
Brad Norby | Overall ExperienceIn the past month I've rented trucks twice and a storage unit (back-to-college time!). Staff has been great & the facility is well maintained. Solid recommendation.
Roger Glogowski | First ImpressionsThe staff was awesome n hopeful
philip rice | Overall ExperienceThe gentleman that helped me was very helpful and pleasent. The faculty was clean
Margaret Trott | First ImpressionsService staff was extremely helpful and courteous. Storage unit, accessibility, and removal process was very easily navigated.
James Whatley | Overall Experiencesuper
WILLAM HOWARD | Overall ExperienceThe UHaul worker was very helpful and informative. Highly recommend this facility.
Joanne Stanley | First ImpressionsEveryone was so helpful, courteous and professional. I will highly recommend your services to my friends and family !
Mary Reis | First ImpressionsWonderful services, wonderful people.... 5 stars!!
Cameron Jones | First ImpressionsKegan was fantastic! He is an asset to your business!!!!
CYNTHIA GONZALEZ | First ImpressionsThey were amazing. I would recommend them to friends and family.
Kristen Stanley | First ImpressionsThank you for your excellent customer experience. You all made me feel like family!!
Johnny Johnson | Overall ExperienceThank you for all your help.
Marion Wilson | Overall ExperienceGreat Service, she was very professional and Courteous.. definitely would recommend this location.
rosalia billisi | First ImpressionsExtremely kind and helpful.
Christy Fisher | First ImpressionsI've been in this location for 6 year's now. Slways felt safe when I'm there, any concern with the unit was resolve.
Sonia Viera | First ImpressionsVery helpful employees
Richard Strickland | Overall ExperienceEveryone was very kind and polite!
Jane Moore | First ImpressionsExcellent place for storage
Andrew Norrie | Overall ExperienceVery helpful!
Jeffrey Blake | First ImpressionsGreat service. Will definitely use again in the future.
Paul Baird | Overall ExperienceThe employee was very helpful and explained everything very well..She was well organized and knew what she was doing. It was a very pleasant experience.
Wylla Mae Bitner | First ImpressionsNice place...
DEANNA SENATRE | Overall ExperienceI would definitely use this storage facility again
Ashlee Proefke | Overall ExperienceThe best U-HAUL team ,Thanks to Keegan,Carrie ,John and MJ .
Sophia Banks | Overall ExperienceThank you
THOMAS J. ZARECZNY | Overall ExperienceGreat facility and staff!
jennifer diskin | Overall ExperienceI received excellent service for over 18 years at this facility and appreciate the great people over the years who managed and served at this location.
Randall Johnson | Overall ExperienceThis is a top notch storage center.The owners & their team are excellent.It’s extremely clean & well run. Keegan works with clients & is an asset to the company. It was a pleasure working with him. DT
Diane Tone | First ImpressionsMJ was very nice, helpful, informative and assisted me in getting the space I needed.
lauren coogan | First ImpressionsI found the staff at this location very professional and attentive to my needs. And the location is very convenient from where I live. Thank you
George Albergo | Overall ExperienceFriendly knowledeable staff .would rent here again
Richard Breslin | Overall ExperienceI was suppose to be moving into a house and unfortunately the deal fell through so I will need the storage unit longer than expected. Everyone has been so nice to help me as much as they can.
Kelly Collings | First ImpressionsEasy access, GREAT staff. I highly recommend!
JEANNE McGOWAN-BOUCHER | Overall ExperienceGreat customer service helpful friendly staff
tiffany voisin | First ImpressionsJohn and Keegan go above and beyond. My advice to the team, check the storage rooms for debris and insects. Excellent experience over all, thank you and keep up the good work!
Fabienne Brigaud | Overall ExperienceOur sales women was very knowledgeable and professional.
George Wegelin | First ImpressionsJohn was extremely helpful and courteous. The units were clean and ready for our belongings. I felt safe with the locked gate. I would recommend this facility to friends and family.
Lynn Montgomery | First ImpressionsExcellent customer relations and service !
LAWRENCE LONGENECKER | Overall ExperienceI was very satisfied with uhaul. It was very clean. No funky smells or bugs or water or mold. I was very pleased with the unit. Very well lit n had a light inside as well on a timer
Rita Goldstein | Overall ExperienceMJ was very courteous and helpful with my move into the storage unit. The unit was clean and easily accessible for unloading. MJ noticed I was having trouble walking and offered the golf cart! TY
Lesa Gubbini | First Impressionsthank you the staff was very helpful
SUSAN Martinez | First ImpressionsGreat storage unit!
ELLEN GROSSMAN | Overall ExperienceProperty manager was super friendly and informative. Made the entire process enjoyable in the stressful time of relocation.
Randy Coldiron | First ImpressionsEverything was great until the end. In person requesting a cancellation of unit. Was told it was taken care of. Unit cleared out one whole day before. Received a late fee and a new bill. Incompetence!
kyle kauffman | Overall ExperienceAlways available and clean.
VERONICA WAWRZONEK | Overall Experienceexcellent customer service
Virginia Wilson | Overall ExperienceGreat olaxe.
traci gall | Overall ExperienceTruck worked GREAT! Only problem we were unable to drop our UHAUL truck at the UHAUL storage facility, seems counter productive to have to drive it 3 miles down the road to drop it off.
jacki silvers | ReservationVery friendly, patient staff!
Lisa Jakacky | Reservation...
KAY B. MCNEIL | Overall ExperienceThere are 2 young gentlemen that work in the office. They are ALWAYS polite, patient, and professional, which is very rare anymore.
Josie Thomas | Overall ExperienceThe people who managed were very kind and helpful. Have used this location for many years coming and going with the military. Always my first choice, even when I move back and it isn’t my closest one
TERRI PAGLIALONGA | Overall ExperienceMr Sargeant and the other staff were always helpful when needed,we will return for future needs as they also arranged my out of state truck rental,thanks again.
ray elson | Overall Experienceno further comments
Michael Passafiume | Overall ExperienceKerry could not have been more professional, and accommodating. Highly recommend this location.
Jill Fields | ReservationManager and staff were professional, helpful and friendly!
polly bateman | Overall ExperienceEverything was always clean. Office staff always helpful and attentive. I will be renting again with them soon.
heather roefaro | Overall ExperienceTwo of the three climate controlled units I was renting had water penetrate them. Water was found on the floors and the humidity ruined some of the items I was storing.
Robert Satchwell | Overall ExperienceOverall, everything was excellent. Very professional and friendly staff. I found the fact that I didn't have 24/7 access to my unit to be inconvenient. Next time I'll pay for 24/7 (or go elsewhere)
Michael p. Darmanin | Overall ExperienceGreat spot
Marilyn Auriemma | Overall ExperienceMy storage experience has been excellent. The management has been very helpful,kind and accommodating in every way! I am pleased and cannot say enough about the staff and would use them again!
Liz Leffler | ReservationGreat overall experience, Every step of my move was handled with professionalism and care. Great storage facility and very secure. Friendly staff always willing to help. I will recommend them.
scott sales | ReservationGreat staff, great place
Scott Sales | ReservationUsed this storage facility for more than 15 years and never had a problem.
ANDREW JOHNSON | Overall ExperienceExcellent service.
Francisco Casas | ReservationJohn and his staff went above and beyond to make our rental experience easy and enjoyable. They were personable and professional. We’d recommend this facility in a heartbeat. In fact we already have.
David Mead | Overall ExperienceSuperb customer service; staff is very friendly and accommodating. Unit was very clean, all areas are well lit, and we felt safe at all times. Highly recommended.
Gloria Santana | Overall ExperienceEmployees there are great especially the manager
joseph schaefer | Overall ExperienceVery friendly and accommodating team/staff.
Tony Higuera | Overall ExperienceGreat facility. Staff very friendly and I always felt safe there.
Elizabeth Pickrem | Overall ExperienceX
Teresa Jones | Overall ExperienceEveryone goes over and beyond to help you.
Anna Forlini | Overall ExperienceThe Manager, Barbara, was extremely friendly and helpful. Always kept us aware of any changes.
JOY GWEN HANSEN | Overall ExperienceGreat C. S.
DANIEL MIHALOVICH | Overall ExperienceThe UHaul boxes that we used brought cockroaches into our home. We are now dealing with exterminators to attempt to eradicate them at an expense to us. Disgusting.
Mark Lang | Overall ExperienceI reserved a storage unit that was too small. John Sargent went over and beyond to make sure that I secured the right storage unit and followed up to make sure that everything worked out. Anna F.
Anna Forlini | Overall ExperienceTHANK YOU
DIANE BRIGHT | Overall ExperienceAlways friendly and helpful. Contacted us whenever our payment methods was about to expire and allowed us to keep the rental vehicle on site overnight while we move out.
Phillip Butterfield | Overall Experience