Customer Reviews for U-Haul Moving & Storage of Harlan Heights

8,590 reviews

5533 E Speedway Blvd   Tucson, AZ 85712
(E Of Craycroft, North side of street)

(520) 575-5376

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(520) 575-5376

5533 E Speedway Blvd
Tucson, AZ 85712
(E Of Craycroft, North side of street)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

DAVID LEE 
Rating:
4.0

Customer did not leave a comment.

Dennis Connor 
Rating:
5.0

Customer did not leave a comment.

Keilan Curry 
Rating:
5.0

Customer did not leave a comment.

De Marco Grayson-Mcbride 
Rating:
5.0

The staff is fantastic! Tyrone is always extra helpful.

Jennifer Barner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard morse 
Rating:
3.0

Have a place for people to sit while they are waiting for their cars.

Kerry Swindle 
Rating:
4.0

Please inform your delivery drivers not to block the Handicap parking spaces . The driver just looked at me and made his delivery even though he could have easily have moved his truck because he hadn’t started his delivery yet . He was not a U-Haul employee but it made a negative impression on me regardless .

gary jamnicki 
Rating:
3.0

They forgot to check in my trailer yesterday and I had to call a couple times today to get them to complete the check in. I also never received the check in receipt from the return yesterday until I called and talked to a very helpful and friendly Uhaul agent Jay. Thanks for getting it all put back together for me. Somehow even though they took my email in Santa Fe, the system didnt have it three days later??? AND I gave it to the agent again when i checked it back in yesterday. Maybe work on the back end system that makes it simpler for your staff to get the customer's info to complete the check in. But overall great experience and affordable!!

GRetchen Heinrichs 
Rating:
4.0

Customer did not leave a comment.

Teena V Cross  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Joshua Taylor 
Rating:
5.0

Although I do not recall the names of any of the employees, all three of the people who interacted with me today were MORE than normally hospitable, congenial, & professionally helpful. I can not say enough about the Superior service I have received by the knowledgable U-Haul staff - at this location and others in Tucson. PLEASE keep doing what You do BEST, U-Haul = being there when people need support - even at a moments notice. THANK YOU ALL for Excellent service, as ALWAYS!

GLENN GRUMBLES 
Rating:
5.0

Customer did not leave a comment.

Steven Ransom 
Rating:
5.0

Customer did not leave a comment.

Sandra Shelton 
Rating:
5.0

Customer did not leave a comment.

Denise Brogna  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Timothy Murphy 
Rating:
5.0

Customer did not leave a comment.

Brian Kagan 
Rating:
3.0

Customer did not leave a comment.

Ethan Adams 
Rating:
5.0

It is so busy. What you get is what you need, but there needs to be more people helping the desks. On a Saturday morning the wait for 20 - 30 minutes. Everyone got what they needed but they thought they would be the only one's there and they are not. I would recommend the location and tell people to arrive 15 - 30 minutes before they expect to get the truck, boxes unless it is not a busy day, and Saturday was busy.

Alan MacFadyen 
Rating:
5.0

Great customer service!

Mark Frias 
Rating:
5.0

Checked in and out in less than 20 minutes total, painless.

Mark Rosenberg 
Rating:
5.0

Lights on the trailer we rented didn't work. Tried 2 different cables and they determined that it was trailer and not our truck wiring. Got upgraded to a slightly larger trailer and everything worked and we got on our way. Took a little bit longer at the store than expected, but everything worked out.

camilla ables 
Rating:
4.0

More one way trailers at all sites

Mark Hovee 
Rating:
5.0

Customer did not leave a comment.

Jeremy Harris  |  First Impressions 
Rating:
3.0

Clean the windshield!

RICHARD BURROWS 
Rating:
5.0

Continue the great service

Hector Alvarado 
Rating:
1.0

Picked up my truck on time, there was a padlock on the trunk that I was not given a key for. After an hour on the phone trying to get help, I had to wait another hour for somebody to come and cut the lock. Threw my moving plans off.

Matthew Rice 
Rating:
5.0

Nothing, everything was excellent.

Frank Granados 
Rating:
5.0

Customer did not leave a comment.

DAVID LONG 
Rating:
5.0

Customer did not leave a comment.

Brian Smith 
Rating:
5.0

Customer did not leave a comment.

John Hanzie 
Rating:
5.0

Keep on doing what you are doing

Edward Franklin 
Rating:
5.0

Customer did not leave a comment.

Philip La Mantia 
Rating:
3.0

Customer did not leave a comment.

Dusty Botham 
Rating:
5.0

Friendly and helpful. Moving is so stressful and the people that work at uhaul made is a bit nicer. Thank you.

Meghan Schuyler 
Rating:
5.0

Customer did not leave a comment.

COLIN JACKSON 
Rating:
5.0

The woman that helped me was wonderful

Lori Haganey 
Rating:
3.0

Broken hand-truck, dirt and debris in trailer

Daniel Rider 
Rating:
5.0

Customer did not leave a comment.

Richard Candelaria 
Rating:
5.0

Customer did not leave a comment.

Suzanne Delaney 
Rating:
5.0

Customer did not leave a comment.

Fred Encinas 
Rating:
5.0

Great customer service

robert ruiz 
Rating:
5.0

Very comprehensive. Outstanding customer service.

Roy Cooksey  |  First Impressions 
Rating:
3.0

More staff to assist customers.

Maia Dee 
Rating:
5.0

Customer did not leave a comment.

Peter Packard 
Rating:
5.0

Customer did not leave a comment.

Roger Hankey 
Rating:
5.0

Customer did not leave a comment.

Jose Munoz 
Rating:
3.0

Helpful staff. Terrible experience not the fault of this location or staff but uhaul is in the pits and almost impossible to use anymore and I have been a customer for so many years.

nirinjan khalsa 
Rating:
5.0

Customer did not leave a comment.

JOSEPH DESTITO 
Rating:
4.0

convenient location for us. How about a kiosk that renters could use to speed up their rental process and make the return process faster?

Robert Owens 
Rating:
5.0

Customer did not leave a comment.

Walter Monzi 
Rating:
5.0

Customer did not leave a comment.

Ruth Klement 
Rating:
5.0

Everything ok

Fransico Aguilar 
Rating:
4.0

Customer did not leave a comment.

Dennis Fitzpatrick 
Rating:
5.0

Friendly made the process easy and fast.

RAMONA GRAY 
Rating:
5.0

Customer did not leave a comment.

ROBERTO BERRIOS 
Rating:
4.0

Customer did not leave a comment.

Charlie Dutton 
Rating:
5.0

Thanks Santiago! You made the check-in seamless!

Daniel Stock 
Rating:
5.0

Customer did not leave a comment.

SEONG CHEOL IM 
Rating:
3.0

Truck was muddy due to road conditions. Was charged $25 for cleaning fee. If they want truck returned with no mud then should inform people that is required even on rainy days

Gary Wall 
Rating:
5.0

Customer did not leave a comment.

Maricon Copeland 
Rating:
4.0

Great customer service. I pointed out what happened to the change in the trailer, and I was reassured I was not at fault and they would take care of replacing the chain before renting out the trailer again.

Cindy Gosse 
Rating:
5.0

Thanks

Hakiza Mamii 
Rating:
5.0

Fair PRICE, GOOD WORK, TIMLEY MANOR, FRIENDLY SERVICE PERSONEL

Alan Godsey 
Rating:
5.0

Everything went great. The trailer was in good shape, the people were helpful, and I was able to contact a real person on the phone when I had a question. The app was less than the best for getting things done, but I was able to get things done in person and on the phone just fine.

Donald Hunt 
Rating:
4.0

Customer did not leave a comment.

Jose DeLaFuente 
Rating:
5.0

Customer did not leave a comment.

Christopher Ramirez 
Rating:
5.0

Customer did not leave a comment.

pam KING 
Rating:
5.0

Excellent service!

Omar Garcia 
Rating:
5.0

Customer did not leave a comment.

Irais Benavides 
Rating:
5.0

Two thumbs up 👍👍

Arlene Laughton 
Rating:
3.0

It was hard to park. No spaces. Are the employees using the front spaces near the front door?

David Bergeron 
Rating:
5.0

All of the employees I had contact with were so helpful and knowledgeable. Had such a great experience.!

Eva Gabor 
Rating:
1.0

They screwed up my pick up location time and I had to wait till 9am for the office to open! Then customer service offered a $50 discount then rep at office in speed way said they couldn’t honor it then dropped it to $30… Hire better phone reps who don’t lie or honor what they the reps agreed to give the client. Dont screw up peoples reservations, then this wouldn’t happen!

Flor Scheller 
Rating:
5.0

Customer did not leave a comment.

Herve Rezeau 
Rating:
5.0

Customer did not leave a comment.

Katherine Tucker 
Rating:
5.0

The young guy I believe he's a manager he's great. The rest of the stuff lack polite professionalism.

NICHOLAS VILLARD 
Rating:
4.0

Customer did not leave a comment.

Pavan Baron 
Rating:
4.0

Customer did not leave a comment.

Kevin Ryan 
Rating:
5.0

Customer did not leave a comment.

Megan Maltos 
Rating:
5.0

It was very easy to make an appointment online. Installation went without a hitch (but we really did get a hitch installed)! The whole process was great!

Candace Minker 
Rating:
5.0

Customer did not leave a comment.

Jaime Sanchez 
Rating:
5.0

Customer did not leave a comment.

Nevaeh Rainey 
Rating:
5.0

Customer did not leave a comment.

Irais Benavides 
Rating:
5.0

Nothing. Keep up the good work.

NAZAR ALDABBAGH 
Rating:
3.0

More customer service would be nice. I didn't get a Hi, no eye contact at all no thank you...nothing. They lookd like they hated their jobs and when more ppl showed up they complained under their breaths. It's a choice...u don't have to work there, find a job you enjoy.

Daena Marquez 
Rating:
5.0

I made a few mistakes with returning the truck and customer service was very accommodating and made the process stress free!!!

Leonidas Smith 
Rating:
5.0

Come on, don't be so nervous, I don't know why you were, maybe it's because I don't know English well, or it was my shirt that I was wearing, so you thought I was Russian, and later, if you saw it, you were confused and realized that you weren't and you don't know what it is Serbia cccc, that's all I have to complain about. just relaxed and a little smile if possible.

Dusko Stankovic 
Rating:
5.0

Great customer service

Felipe Barrios 
Rating:
2.0

Over charged me then credited me back less than what was over charged then had to do another refund

Joshua COBB 
Rating:
5.0

Customer did not leave a comment.

Adrian Perez Sanchez 
Rating:
5.0

The drop off location and employee was very quick and respectful however the uselessness of the individuals used to call the customer for drop off location, drop off time and customer satisfaction are absolutely a waste of money and oxygen. I could’ve had better success in getting a refund for the days I did not use the trailer from talking to a literal wall. It’s comical how dumb (literally) your telecommunications employees are that they feel the need to hang up the phone when they don’t know an answer versus finding a solution. Hire some individuals that at least have an GED and speak basic level English. I’ve never had customer service this bad for as long as I can remember. If there are any other options next time I move I will be utilizing those and avoid U-Haul at all costs.

Scott Triche 
Rating:
5.0

Thank you we appreciate U Haul.

Miles Adcock 
Rating:
4.0

Customer did not leave a comment.

leann Newman  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Megan Contreras 
Rating:
5.0

Customer did not leave a comment.

Leslie M. Muir 
Rating:
5.0

Customer did not leave a comment.

Liane Wong 
Rating:
5.0

Customer did not leave a comment.

Wyatt Botkin 
Rating:
5.0

Give you personnel a raise before they asked for it in order to retain their employment.

Edward Franklin 
Rating:
5.0

The staff was kind and prompt.

Kevin Burkhardt 
Rating:
1.0

The customer service representative misguided me deliberately and never mentioned about the service fee associated with the feulong if the tank is less than quarter. They deliberately gave quarter tank to me and when I returned the vehicle assuming that they will just charge for the fuel. They told me that there is a service fee and when I asked them that give the truck back so I can get the fuel for it, They denied. I called the manager and figured out that he was a part of the game. He said that i should have read the contract (which is true) but when I pointed out that the associate must mention this to me as they were giving the vehicle to me with a quarter tank. He was v rude and misbehaving and told me that its my job to ask or read the contract and that the associate is right. He was a jerk

syed zaidi 
Rating:
5.0

Customer did not leave a comment.

Marcella Olen  |  Online Move In 
Rating:
1.0

Whoever the black lady is at the counter she is rude and lazy and just overall bad at her job

Juan Ramos 
Rating:
5.0

2 employees greeted me where I dropped off the truck. I was done in a matter of minutes. Great experience.

David Stinson 
Rating:
3.0

Customer did not leave a comment.

Tamara Howard 
Rating:
5.0

Customer did not leave a comment.

Adam Escarcega 
Rating:
5.0

Customer did not leave a comment.

Gregory Stephens 
Rating:
3.0

The staff was terrific and very helpful. The only reason I would not recommend this location is because the monthly storage fee is higher than other places in town.

karen nichlson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

roxanne camille  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tiffany Hendry  |  First Impressions 
Rating:
5.0

Cost was a little pricey for a 5x10. I paid less at another uhaul facility for a 10x10

SANDY BEAN  |  Overall Experience 
Rating:
4.0

My only negative would be it was upstairs and with the plastic doors at the top of the stairs it is very hard to get your things down the stairs. You really should have a freight elevator.

joyce husar  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eugene Haubrich  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Caleb Caro  |  Overall Experience 
Rating:
5.0

Great staff!!

Naomi Lucero  |  Overall Experience 
Rating:
1.0

They have rats

Steven Grabda  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Shannon Nault  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

rosanna gebel  |  Overall Experience 
Rating:
5.0

Everyone was nice and friendly and professional and the manager was a big help and getting my problem solved.

David Brooks  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Shannon Nault  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Bradley Mimlitz  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David Umlah  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

carol Moulton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Gamble  |  Online Move In 
Rating:
3.0

The speedway location has everything you could want in a storage facility except an elevator.

Toni Layman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ed gomez  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michele Kincade  |  Online Move In 
Rating:
5.0

When we arrived I discovered our unit was on the 2nd floor and there were no elevators / this would have been a problem as it was just my wife and I and we had some heavy items - They found another unit on first floor and quickly got it ready for us and I got on site help from U-Haul (Tyrone) to help load - this was greatly appreciated after a long 3 day drive from Chicago area.

Vincent Maniola  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jesusita Pablo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TREVOR BALL  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Natasha L Hall-Hendon  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Javier Ruiz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mitchell Sperling  |  Overall Experience 
Rating:
2.0

the kids working were jerks rude

Mark Robinson  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ABAGALE HILBRICH  |  Online Move In 
Rating:
3.0

I have had zero dealings with U-Haul at this location!

Peter Noebel  |  First Impressions 
Rating:
2.0

There were price increases and I was not informed via email or text messages. Was very disappointed because the other Uhaul store unit I have where I moved informed me of price increase and when my next bill is due every month via email.

ANITA SMITH   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA MARCUS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Talena Brown  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

MELINDA SAN MARTIN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jesusita Pablo  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nicholl Salazar  |  Overall Experience 
Rating:
5.0

All employees pleasant and helpful. Will definitely go here again if storage is needed! Thank you!

Susan Weissman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicholl Salazar  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Juanita kennedy  |  Online Move In 
Rating:
2.0

Reserved storage unit was not ready for move in on move in day.

Ashlei Menter  |  Online Move In 
Rating:
5.0

Excellent customer service from him and the staff

Feleiss King  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brittany Mays  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brittany Mays  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Valerie Harris  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Robyn Hackett  |  Online Move In 
Rating:
5.0

Liked the guys who work there ,were very helpful and doing their job very great. Thank u

Sandra Lopez  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

GWENDOLYN HUNTER  |  First Impressions 
Rating:
5.0

Everything was great besides not having 24hr access. Sometimes I got off work late and needed to get some things out to unpack but had to wait until weekend. Staff very helpful with a last minute decision on getting storage.

tonya bryant  |  Overall Experience 
Rating:
5.0

Staff is very friendly and professional!

Andrew Mitchell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANGELINA JOHNSON  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Anil Khubchandani  |  Overall Experience 
Rating:
3.0

Your storage facility has a 2nd floor and no elevator so image dragging a refrigerator up a flight of stairs

CHRISTINA BROWN  |  Overall Experience 
Rating:
1.0

The property was not available for us the day we rented it. The code we were given did not work and because it was after hours we needed to go in the following day and get inside. This completely messed up our timeline not being able to access the storage unit the evening we expected to. Overall impression of the employees and manager at this location is that they don’t really care about the customer.

David Guthrie  |  Online Move In 
Rating:
4.0

Paid an extra 10 bucks for access after hours and when I got there I was denied entry. So much for my 10 bucks. Otherwise it's alright. Kindly dingy for a storage facility.

Rebecca Henke  |  First Impressions 
Rating:
4.0

The staff was great. The space was clean. I’m glad I chose to rent from this storage facility. My only issue is that it doesn’t have an elevator for 2nd floor access. Keep that in mind when your thinking about the items your storing. In this businesses defense, that isn’t listed on the website. I should’ve called and asked prior to renting the unit.

Miranda Booth  |  First Impressions 
Rating:
5.0

The toughest part is there is no elevator to the second floor. Hard to carry heavy boxes up

John O'Hair  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Linda Buczynski  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Phyllis Szajek  |  Overall Experience 
Rating:
3.0

Everything about my experience with pretty average. But having limited access to my storage facility is a priority for me and that was definitely a strong point for why I have left.

danielle wasson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DAVID SULLIVAN  |  First Impressions 
Rating:
4.0

The only worker available to help me was on the phone for about five minutes and I was hoping someone else could come up to the register and help but no one did. Once I was helped it was an easy procedure and I was able to get my storage unit quickly.

Cayce Hafer  |  First Impressions 
Rating:
5.0

Great customer service with everyone I interacted with.

michael christman  |  Overall Experience 
Rating:
5.0

no commit

James Abner  |  Overall Experience 
Rating:
5.0

I had a great experience with the company

Glenda Quashie  |  Overall Experience 
Rating:
5.0

thank you! great customer service, my furniture was well taken care of and we will be renting a storage unit again soon due to remodeling

Lorraine Prucha  |  Overall Experience 
Rating:
5.0

Great service and nice people. Sincerely, Alex

Alexander Baraona  |  First Impressions 
Rating:
4.0

the staff was very pleasant and helpful.

Gary Merrill  |  Overall Experience 
Rating:
3.0

The staff miscommunicated and did not have my reservation available. However they did everything they could to remedy the problem.

hilary heskett  |  Overall Experience 
Rating:
1.0

Half my belongings went missing ...

Helena rathbone  |  Overall Experience 
Rating:
1.0

you do not have an elevator for 2nd floor access to storage rooms

maynor steven Davison  |  Overall Experience 
Rating:
5.0

With the exception of the uhaul on Rt 95 when he rented me a 10 ft truck knowing I had a motorcycle. No ramp. Also the uhaul person on speedway wouldn’t let me throw away a bed it didn’t fit storage.

PATRICK CUNNINGHAM  |  Reservation 
Rating:
5.0

We appreciated being able to make arrangements for our student via long-distance. Everything went fairly well. Thank you.

MARTHA gish  |  Reservation 
Rating:
5.0

You guys were wonderful! So very helpful too! Thank you.

Shae Godfrey  |  Overall Experience 
No reviews have been submitted for this location.

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