Customer Reviews for U-Haul Moving & Storage at E Lancaster

Rating:

5.0

These guys provided the best U-Haul customer service I have experienced.

Rating:

5.0

Truck was clean and on time, good experience

Rating:

5.0

The employee that helped us was extremely friendly and quickly had everything ready so that we were not delayed checking in or returning our equipment.

Rating:

5.0

excellent customer service concerned about my concerns helped me with a smile

Rating:

5.0

Na

Rating:

5.0

Tristan at the store was very helpful and personable. Great employee that makes your business pleasant to use!

Rating:

5.0

Good service

Rating:

5.0

Hello why the estra is $225 if it was just one more day thank you

Rating:

5.0

Friendly and good customer service

Rating:

4.0

Truck had some damages in doors edges , looked like key were forgot inside of Truck and someone tried to open the doors using hooks . You need to respect the paint and sheet metal .

Rating:

2.0

Had a strange experience with one of the workers However the other worker was awesome

Rating:

5.0

Some parts of the online booking process were a little challenging, but the staff at this location made the whole experience pretty much painless. I will recommend to my friends.

Rating:

5.0

Nice and friendly employee

Rating:

5.0

Easy location to get in and out.

Rating:

1.0

I arrived at 9:35am for a 9:30am reservation that I made the previous day. I had checked in online that morning. As I pulled into the parking lot, what turned out to be the only employee onsite walked out the doors, locked them, got in her car and left. A sign taped to the door stated “back in 30 minutes, Management “ I called the store and received a recording stat that “The Team is busy helping Customers in the Store”. Not true I was transferred to Corporate scheduling after pushing MANY buttons. I explained the situation. The person on the phone was very polite. After holding for several minutes, she stated that an Area Manager from another store would be there in “15 minutes “. 40 minutes later, someone arrived. I had a reservation at 9:30am. I received the trailer at approximately 10:20am. Another customer was waiting to return a trailer. Another person was waiting to get into the store.

Rating:

5.0

I had a blowout with this trailer. The tires were rather well worn and should have already been replaced. I had to call the roadside assistance and the way U-Haul handled. It took an inordinately long time to even get through the call and the APP is a circular series of exchanging automated calls. For instance, I put in my phone number to receive a future call. I was then called and then just put on a lengthy hold. That’s rather ridiculous to say the least.. The third-party vendor who took care of the tire was rather quick.

Rating:

5.0

I have no issues with this long-standing company, located at 5032 East Lancaster Ave. Fort Worth, TX 76103 Great customer service with pick- ups and returns. I will never, ever, ever switch. Why would I? U-Haul is the absolute BEST, for LESS. Kind regards, ,S. Goodspeed Fort Worth, TX.

Rating:

3.0

Tire went flat three times. The truck had no fuel

Rating:

5.0

Upon returning the truck the attendant stated he would need to charge me $20 because I didn't complete the check in process and I didn't have proof. I informed him that I was already inconvenienced by having to drive 30 mins outside the initially pickup request to pick up a 26ft vs a 20ft truck only to arrive and find out hey we do have a 20ft truck. HOW CONFUSING!!! Then the friendly talkative attendant in Zavalla, TX doesn't even complete my check in process or instruct me to walk around the truck and make sure I complete the check in process. I've rented UHAUL before so I should know this right but a friendly reminder from the representative who leases trucks on a daily basis would have been appreciated. It was like she was in a hurry. Luckily upon returning the truck and after explaining this confusion the attendant at the Fort Worth, TX location waived the $20 fee. SMH!!!

Rating:

4.0

Make sure that all is right before the truck's go out

Rating:

5.0

Sometimes the ramp gets stuck needed a little bit oil

Rating:

5.0

Although the truck was clean, you need to pay attention to mechanical issues with trucks due to fact of check engine being on in the one I rented. Just be more wary of engine maintenance. Cause if it's on and something happens en route, then we would be stranded be negligence. Even minor issues on vehicles can turn into large problems. Love the staff and location though and will recommend the location and manager to others.

Rating:

2.0

Location was closed, with a door sign saying, “Be back in 30 mins”. It was about 2:30pm. Someone drove up, not the guy on duty, said he worked there. He checked in my drop off trailer. I was confused.🤷‍♂️

Rating:

5.0

Tristen did an awesome job and provided excellent service. He turned my bad day into a better day. I would use Tristen every time if I could.

Rating:

4.0

Thank you , great job

Rating:

5.0

The staff is doing a good job.

Rating:

5.0

U-Haul is the best moving and storage equipment I recommend everyone

Rating:

5.0

Thank you Nathan for the good service to provide it for me

Rating:

5.0

Thank you for everything

Rating:

5.0

It's all good

Rating:

4.0

the CSR was extremely polite, she walked me through the process with ease, the truck performed as needed, and the return process was equally pleasant, the gentleman had me checked out in less than 2 minutes

Rating:

3.0

Good fast service

Rating:

3.0

This is the second time I have rented a dolly from uhaul & not had a dolly on the truck when I went to pick it up. This time I paid for it and still didn't have one.

Rating:

5.0

You people are awesome Thanks a lot for the kindness that you all show.

Rating:

2.0

Two different experiences. The person I picked up the equipment from was good and greeted me. The one I had when I dropped off the car hauler never did so. Acted as if I wasn’t there. A little acknowledgment would help. I even help her unhook without a Thank you. Won’t be back here ever again.

Rating:

5.0

Great customer service and was patient with me.

Rating:

5.0

Customer service was above and beyond!!!!!

Rating:

5.0

Drop-off was quick and easy. Staff was beyond exceptional..

Rating:

2.0

Left rear tire was low on air.

Rating:

5.0

Jade was amazing, super helpful and friendly. Her customer service was fantastic

Rating:

4.0

They communicated well with us and made sure we had everything we needed.

Rating:

5.0

Always good service to me

Rating:

5.0

Tristan was super awesome fast and thorough i was in and out with my uhaul truck in 10 minutes

Rating:

5.0

Great location with fist class staff helping out!

Rating:

5.0

The gentleman who helped me was very kind at the end of a very long day. I appreciate his politeness.

Rating:

5.0

Was able to do what was required

Rating:

4.0

Great service!!

Rating:

3.0

Your computer system need to be updated. They tried to charge me for 135 miles round trip. I travel from East ft worth to Richardson, Tx in the DFW area to get my things out of storage. One way was about 40 miles and I returned the truck the same exact day. 80 miles give or take do not lead to 135 miles traveling Roundtrip. Sounds like a Scam. I hope this is not the issue. Hopefully someone contact me. I already contact customer service. Not a happy customer. They said the bill has to clear in the system before they can assist

Rating:

3.0

Staff was very friendly and helpful.

Rating:

5.0

All good! Great experience.

Rating:

2.0

The gentlemen who was there in the morning was very good. There was no one there when I arrived to return the van. I had to wait 15 to 20 minutes for someone to arrive seemingly from down the street to return the van. The location of the facility was not ideal. It seemed somewhat dangerous.

Rating:

3.0

Pleasant staff and easy access.

Rating:

1.0

Absolutely terrible experience. Had reservation at 1pm. George Watson who was apparently the GM extremely unprofessional had me waiting for 45 minutes because according to him he thought inwas dropping off. Then he decided to help me it another 30 minutes. Because it was hard for him to tell me he needed two alternative contacts. So b too of that he helped another customer that came in after me, who he gave the last appliance dolly even though i reserved one when i made the reservation. Then when i returned the truck he was closing up and completely ignored me for 20 minutes before telling me to do the return through my phone. Absolutely unprofessional, lazy, customer service skills non existent. And this gentleman is a general manager. Are you serious?

Rating:

5.0

Staff was very courteous and helpful I really appreciate your services,.. Thanks so kindly. Mrs. Glenda Bentley And daughter Neya.

Rating:

5.0

George was very helpful walking me through the renting process

Rating:

5.0

Nothing. Great place to rent from.

Rating:

5.0

George is a very helpful an understanding employee when it comes to customer service experience great job made the moving experience less stressful .thank you

Rating:

5.0

George and crew are an excellent representation of quality customer service. They went above and beyond to accommodate my needs.

Rating:

5.0

Very nice people who work here

Rating:

5.0

The staff was ALWAYS courteous and professional and considerate. I have and will recommend Uhaul ALWAYS. Thank you all for your service.

Rating:

3.0

I'm overall pleased. Thank you Eli and Jim hopefully next time is a smoother experience.

Rating:

5.0

Great experience with accommodating Uhaul staff at this location.

Rating:

2.0

I had autopay setup for rent, they didn't use it, contacted my brother and sent him mail before they contacted me about the issue. Disgusting abuse of my personal information. Was charged extra fees I was not notified about.

Rating:

5.0

The staff that checked us in and out were friendly and professional. I was extremely impressed and will continue to use UHaul in the future given the exceptional customer service I consistently received throughout this entire process. Thank you!

Rating:

4.0

Thanks for all the help

Rating:

5.0

The couple running the facility are amazing! They were extremely friendly, helpful and knowledgeable. They helped us get into our storage unit, changed the drop-off location for our trailer, and even taught me how to backup my truck and trailer. Thank you!!!

Rating:

5.0

All of You have been great

Rating:

5.0

The guys were friendly and helpful. Thanks for the pleasant experience.

Rating:

5.0

Excellent Service

Rating:

5.0

I recommend that place they'll work with you

Rating:

3.0

Prices to high for small storage place.

Rating:

5.0

Verry Niece.

Rating:

5.0

The man who helped me was very nice and accommodating.

Rating:

5.0

Charles went above and beyond with helping me get my things into my storage unit. I was exhausted moving everything in by myself, and he offered me cold water and got to lifting my boxes into the unit. I am so grateful for his generosity and compassion.

Rating:

5.0

Good experience.

Rating:

5.0

Stephen has excellent management skills!! Stephen, Charles and Brandon are patient, friendly and have superior customer service !!!! Thank you all, Rochelle

Rating:

5.0

This was the best UHALL experience I’ve ever had. This team knows what you need before you do, and they are great meeting your needs. I HIGHLY recommend the furniture dolly, it’s a total lifesaver!

Rating:

5.0

Staff was very helpfully.and the place was very clean.

Rating:

5.0

The staff there was very helpful. I believe his name was Brandon. Very professional and help me out with whatever I needed.