Customer Reviews for U-Haul Moving & Storage at Durham Chapel Hill

16,183 reviews

4411 Durham Chapel Hill Blvd   Durham, NC 27707
(Across from Red Lobster on 15-501)

(919) 682-9302

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(919) 682-9302

4411 Durham Chapel Hill Blvd
Durham, NC 27707
(Across from Red Lobster on 15-501)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

ANTOINE N. 
Rating:
5.0

Customer did not leave a comment.

Griet V.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Griet V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph F. 
Rating:
4.0

Customer did not leave a comment.

rosi M. 
Rating:
1.0

Location in general is good. But the office person(male) needs customer service training for sure.

Lokesh B. 
Rating:
5.0

I wasn't actually able to use the equipment because my car was purchased used and there was a lock on the trailer hitch. The employee was really helpful and supportive and patient.

Jeffrey T. 
Rating:
5.0

Customer did not leave a comment.

lotony i.  |  Overall Experience 
Rating:
1.0

Improve customer service. Extremely rude workers interrupting you when asking questions.

JOHNSON H. 
Rating:
5.0

Customer did not leave a comment.

Weiping L. 
Rating:
5.0

Customer did not leave a comment.

JUAN A. 
Rating:
4.0

Customer did not leave a comment.

Lawrence C. 
Rating:
4.0

The service at this location was excellent everyone was very nice and helpful. Unfortunately the spaces are not tall enough to make loading the inside units convenient. The ceilings are only 6 ft and it felt extremely claustrophobic. I also could not stack wardrobe boxes and other things I have high enough to make the space work. So I had to go with another location.

Storm v.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mary O. 
Rating:
5.0

Customer did not leave a comment.

KEVIN G. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

Was disappointment with return location being so far from my destination. I asked for the closest returm facility.

Michael A. 
Rating:
5.0

Customer did not leave a comment.

Greg C. 
Rating:
5.0

Service was timely and 100% hassle free. Everyone was friendly. Would absolutely recommend.

Michael E. 
Rating:
3.0

The location was fine..

JESE H. 
Rating:
5.0

N/A

Sandra T. 
Rating:
4.0

Customer did not leave a comment.

Brooke S. 
Rating:
2.0

The blonde woman working today would rather do anything except help. Wouldn't even bother to let you finish a sentence without rudely interrupting and telling you to “go inside. get in line.” and ask someone else. talking to you like a drill sergeant. If this place wasnt literally walking distance to my apartment I would've gone anywhere else. the man who was there was very kind and was the only one who was helping clients who walked in. props to him for doing the job of 2 people.

Brenda C. 
Rating:
4.0

The engine light was on. The wiper blades were not very good. I was told I hade 5/8 of gas. But I went about 10 miles and it read 1/2 a tank.

Kelly P. 
Rating:
5.0

Customer did not leave a comment.

franscisco M. 
Rating:
5.0

Customer did not leave a comment.

Melissa D. 
Rating:
3.0

Customer did not leave a comment.

ERIC R. 
Rating:
5.0

Customer did not leave a comment.

Heath R. 
Rating:
5.0

No complaints. Mr. Lane was prompt, polite, and professional. It would be in U-haul's best interest to do what ever is necessary to retain him.

Adam L. 
Rating:
1.0

The app was an absolutely terrible experience to pick up the truck. The app kept freezing and not advancing. Then, it gave terrible directions to where the truck was, shut down, and then I couldn't get back to the screen showing the directions to find the truck. The single staff member was over worked and so they weren't able to help me find the truck either. Also, the truck had 1/16 of a tank of gas when I picked it up.

Albert R. 
Rating:
5.0

Customer did not leave a comment.

Devonte D. 
Rating:
4.0

No improvements necessary. Keep up the great work.

Cathleen B. 
Rating:
5.0

Customer did not leave a comment.

Lisa R. 
Rating:
2.0

Your location is way way understaffed I have been in many times, and every time there is only one person to help many people. You have to have more employees.

Richard O. 
Rating:
4.0

I was caught off guard by the cost. I was expecting to pay some money but the rate online was $29.95 but when all was said and done it was almost $150. It was explained to me about premium equipment and Saturday rental plus one way but I just felt like it was false advertisement. It was not a reflection of the service I received just it was quite shocking when I was already dealing with an already emotional move.

Sarah T. 
Rating:
5.0

Customer did not leave a comment.

jermeca C. 
Rating:
3.0

Customer Service Customer Service Customer Service Be compassionate. Be kind. Be respectful. Be informative! It'll make customers love using that facility. At the moment I don't love it!

Phillip S. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

The only thing that makes no sense is having reservations for Hand Trucks... but they aren't guaranteed. That needs to made WAY more clear instead of putting me through 6-8 additional upsell screens.

Chad S. 
Rating:
5.0

Customer did not leave a comment.

Jon B. 
Rating:
5.0

Everybody at the desk was super friendly and helpful!

Ryan M. 
Rating:
4.0

Allyson was very rude when I tried to ask about extending my rental for one more hour. She stated people were waiting for the rental I was using and there were no other trucks yet when I rushed back to return the rental there were trucks in the lot. We didn't get to finish moving everything in my house because I couldn't extend the rental for one more hour.

Ebony F. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER M. 
Rating:
3.0

The young helping us was polite and professional. The young woman we spoke to first was rude and unhelpful.

Jessica G. 
Rating:
5.0

Very helpful staff.

dan M. 
Rating:
5.0

Customer did not leave a comment.

Tyler V. 
Rating:
5.0

Everything went exactly as scheduled. Michael went above and beyond to add my bike rack to my new hitch. He's awesome!

Andrea N. 
Rating:
5.0

Had wiring installed on my vintage Volvo station wagon. Nice clean, tidy install, staff were friendly and helpful. Will use again.

greg L. 
Rating:
5.0

Customer did not leave a comment.

NEKESHIA W.  |  First Impressions 
Rating:
3.0

Kia was great and knowledgeable. The equipment was fine. What was horrible was the hour long wait to get through the line and out the door with the trailer in tow. We were right on time for our reservation, and then delayed an hour because of how slow everything was going. I don't know if that was due to computers, employees, or other renters, but it put us behind schedule for the whole rest of the day and weekend.

ALLISON L. 
Rating:
5.0

Good company we gonna using in movies in USA thank you

aime B. 
Rating:
5.0

Customer did not leave a comment.

Joanne T. 
Rating:
3.0

Customer did not leave a comment.

jeffrey H. 
Rating:
3.0

Customer did not leave a comment.

John G. 
Rating:
5.0

Customer did not leave a comment.

thomas K. 
Rating:
5.0

Customer did not leave a comment.

Jesse J. 
Rating:
5.0

Customer did not leave a comment.

Florence L. 
Rating:
4.0

All good

Raj V. 
Rating:
5.0

Customer did not leave a comment.

Loring R. 
Rating:
4.0

I had a hitch installed and they were very fast and efficient.

HEATHER B. 
Rating:
5.0

Customer did not leave a comment.

nathan S. 
Rating:
4.0

Customer did not leave a comment.

JEFFREY H. 
Rating:
5.0

Customer did not leave a comment.

Jonathan K. 
Rating:
5.0

Can't think of anything

John B. 
Rating:
5.0

Josh is the best and very knowledgeable he helped immensely. More people should have Josh attitude & work ethic.

Kazel M. 
Rating:
3.0

The truck had a few pretty good dents the back bumper was pushed in at least 2 inches and smelled like cigarettes. And I had to pay an extra $21 when the after hours app didn't work for me

Michael K. 
Rating:
4.0

More clearly designate after hours returns so that the exit is not blocked and returns do not block parked cars

NATHAN S. 
Rating:
5.0

No feedback. Service was excellent and completed quickly.

Zachary W. 
Rating:
4.0

Customer did not leave a comment.

Barry E. 
Rating:
5.0

Customer did not leave a comment.

Samantha B. 
Rating:
4.0

Customer did not leave a comment.

LAZARO L. 
Rating:
2.0

Customer did not leave a comment.

Jason B. 
Rating:
3.0

Customer did not leave a comment.

Jason B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lea D. 
Rating:
2.0

Was unable to finish due to NO lights in the warehouse, headed back today hoping the problem is resolved.

Karen C.  |  Overall Experience 
Rating:
5.0

Great service, friendly staff. Easy pick up. Overall very pleased with pick up.

Oscar G. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
1.0

I rented a truck and tow for a car that I later found out that it wasn't secured to the trailer my staff. It could of killed many people and me!

colin L. 
Rating:
5.0

Customer did not leave a comment.

Joseph M. 
Rating:
4.0

Customer did not leave a comment.

Theresa C. 
Rating:
5.0

Customer did not leave a comment.

Jasmine H. 
Rating:
5.0

Adam was fantastic. A great experience. Very helpful with getting us the dolly we needed to move all of our items into our apartment. Drop off was seamless. So very friendly and professional.

Lauren P. 
Rating:
5.0

Everyone that works at this location was very kind, courteous and very accommodating! I chose to wait on my hitch to be installed and they made sure that I was comfortable and taken care of. The installer rushed to get me in as soon as possible and everyone working there was great. I will be back for all of my moving needs.

Stephen M. 
Rating:
5.0

Staff were super helpful, installation was quick, and price was reasonable.

Katie K. 
Rating:
5.0

This location (15-501 Durham) is always clean, inviting and helpful. Nice end to the trip.

Richard K. 
Rating:
3.0

The only complaint is how slow it was …. First finding someone who worked there … then how long it took to get my space…. I was paying movers by the hour and it literally took an hour. So I payed for them to sit in the truck…for an hour.

JERRI M.  |  First Impressions 
Rating:
5.0

Guys in U haul are awesome

Abelardo D.  |  First Impressions 
Rating:
5.0

Friendly, competent staff.

Carol R. 
Rating:
5.0

Customer did not leave a comment.

Zach S.  |  First Impressions 
Rating:
1.0

I was quoted $78 for a 20' U-Haul truck by agreeing to drop it off at a location chosen by U-Haul. When I arrived at the location I was provided to pick up they had to call in and mentioned U-Haul forgot to call me that they changed the pick up location. When I arrived at the new pick up location they refused to honor the $34 savings I had been quoted online and had almost $20 of hidden fees. When I reluctantly got the truck home there was broken glass in the back that I had to clean up. Poor establishment.

ryan C. 
Rating:
3.0

Had to wait for a very long time because it was no staff. It was only one person working. I just feel like her customer service was not so good she was not friendly at all and helpful.

Alejandra Z.  |  First Impressions 
Rating:
5.0

Could not have been easier!

robert C. 
Rating:
4.0

I am really disappointed in the customer service on the 800 number they not nice or understanding. We are military and just pcs’d we were out of the storage unit the nineth and turned in the lock. The expect is to pay a whole month of storage that is empty. To me this is insane. The facility people are amazing! Though

Tonya L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas B. 
Rating:
5.0

Customer did not leave a comment.

Glenn J. 
Rating:
5.0

Customer did not leave a comment.

KIETH S. 
Rating:
1.0

The worst truck I have ever rented. To charge for a truck like that is ridiculous.

Steven P. 
Rating:
5.0

Great customer service

Laura D. 
Rating:
3.0

The staff is not friendly at all nor by the desk/phone when you need them. They are somewhat helpful, because they do speak, but they do not demonstrate initiative or like for their employment at Uhaul. This storage room was rented while moving apartments in November, therefore I also rented a truck during this time. I was rudely told to go get my own dolly "from the back" when I noticed it was not inside the truck. Thank you!

Angelica J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary S. 
Rating:
5.0

Quick and efficient service. Very kind staff. Good experience overall

jessica F. 
Rating:
2.0

They charged me 100 extra fee to secure the one way rental but when time to release my deposit they gave me a hard time saying that they don't see a refund. My issue still is not resolved awaiting a manager to call me.

LAKISHA M. 
Rating:
5.0

Service a bit slow but good overall. The lady working there had to do many tasks at once. Maybe hire another associate so the front desk isn't unmanned?

TOMAS T. D. 
Rating:
5.0

Very professional, and very accommodating. Jeremiah, the manager, was very helpful. Thank you so much.

Jay jay c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yadira T. 
Rating:
5.0

Customer did not leave a comment.

Jennifer B. 
Rating:
5.0

Customer did not leave a comment.

Handerson P. 
Rating:
5.0

Customer did not leave a comment.

Dilbra B. 
Rating:
5.0

Customer did not leave a comment.

Tyler V. 
Rating:
3.0

This time was a good experirence. Last time I used this location the employee was extremely rude and the trucks were filthy. They didn't look at my receipt so I didn't receive a dolly when I needed one. Better this time.

Catherine S. 
Rating:
4.0

New group of employees communicated well with me when I picked up the rental. Employee was quick to help me when I couldn't view the mileage readout on the dashboard because a vehicle service warning message was displayed. The employee cleared the message so that the mileage was displayed. However, employee failed to tell me what he did to clear the service warning message. I figured it out later -- shortly before returning the vehicle to the office. Trucks that had been returned were lined up awaiting processing, but the employee doing the return intake was busy, he still was very pleasant and considerate as he gave me instructions on how to leave the vehicle and how the close-out invoice would be emailed to me. Overall, good experience.

Anthony S. 
Rating:
5.0

Customer did not leave a comment.

Kelly H. 
Rating:
5.0

Customer did not leave a comment.

Gabrielle P. 
Rating:
5.0

People that are new to this experience be more teachable and patient to instructing them what to do. Pay more attention to customer needs when come in to answer them. Be more helpful.

L'Chea M. 
Rating:
5.0

Customer did not leave a comment.

VERONICA A.  |  Overall Experience 
Rating:
1.0

Most of my items where damaged with mold,and I gotta new furniture now,not sure if they,checked that unit yet but must everything ruined

Regina R.  |  Overall Experience 
Rating:
5.0

Jeremiah and team are awesome!

patrick n.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elizabeth R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ronald B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DORETHA W.  |  First Impressions 
Rating:
5.0

It was a challenge at first getting the unit we needed but the manager was great and very helpful to accommodate us and meet our requested needs for storage.

Jordan R.  |  Overall Experience 
Rating:
5.0

Jeremiah answered all questions and helped his staff to assist with any issues.

APRIL N.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Tanya M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JESSICA L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kathryn W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tammy N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anirudh M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CAMILLE A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joy B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William E.  |  First Impressions 
Rating:
5.0

It was costing me to much for the size I had

Cynthia J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Arnesaa j.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lennell S.  |  Overall Experience 
Rating:
5.0

Great facility and staff.

Dale B.  |  First Impressions 
Rating:
5.0

My experience with UHAUL was fantastic. The only reason I wouldn't recommend and probably won't be coming back would be the price. I've been able to find a new place that saves me an exorbitant amount of money. While everyone I've talked to at this company as been more than helpful and kind, in this economy it's just something that's no longer afforable.

KATRIN C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chris S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kaitlin M.  |  Overall Experience 
Rating:
5.0

Our experience was very positive. We felt our belongings were safe at this facility and we felt safe when there. One suggestion: We were not aware there were courteous carts until we were moving out. It would be helpful to have a sign at the entrance directing people to the carts at the end of the hall.

ANN B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sejin S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary T.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Natasha J.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Nicholas B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adiv C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Davina D.  |  Overall Experience 
Rating:
4.0

Adam was especially helpful and patient

MELANIE BRIANNE Z.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Yuepeng H.  |  Overall Experience 
Rating:
4.0

The maze like layout of the storage area needs to be clarified for customers, so that they can easily find their assigned unit. My moving crew and I spent fifteen minutes searching for my 5x10 space, only to find out it was half the size I needed. Once I was able to upgrade the space, the move in went smoothly. But still—-be upfront with customers!

devin c.  |  Online Move In 
Rating:
5.0

Allison needs a raise

Houston J.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Eleanor G.  |  First Impressions 
Rating:
1.0

Ludicrously low level of everything. The manager was MICROAGRESSIVE (mis-ethnicized us, etc.) So called “climate controlled” facility has temp of 90F!!! Not suitable for storing anything of value..

Monica B.  |  First Impressions 
Rating:
4.0

I am not going to give anyone a poor rating because the team is working their tail off, but your staff is way too overwhelmed to help customers in a reasonable timeframe. Phone ringing off the hook, long waits in line.

Tracy R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

lotony i.  |  First Impressions 
Rating:
5.0

I give it excellent because the new staff( especially one man there) is so helpful. Thank you

Amal H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kris S.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Hannah B.  |  Overall Experience 
Rating:
1.0

The assistant manager on duty was very disrespectful. I had a free month of storage that she would not honor. She told me to call customer service and they verified it. I was transferred to the complaint department and they verified my free month as well. The asst manager called her boyfriend who is the general manager of the store and he would not honor my free month as well. The rep on the phone filed a complaint against the store and called the general manager herself to get the issue solved. The asst manager even threatened to put me out the store just because I said “it’s always us”! I was never rude to her during the whole ordeal! These situation wasted a lot of my time and my movers time! I would like to personally file a complaint against the asst manager and the general manager. Once the issue was solved the asst manager didn’t even apologize!

sherrita b.  |  First Impressions 
Rating:
5.0

Storage was competitively priced, a reasonable space, and easy to access. Uhaul threw in a free lock too, which was a nice touch.

Samuel P.  |  Overall Experience 
Rating:
1.0

The uhaul website makes it too easy to purchase add ons. I did not want a storage unit in the first place and didnt know i had one until 2 months in

matthew s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSEPH H.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Tina B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT S.  |  Overall Experience 
Rating:
3.0

Only one personnel worked the counter and attended to customers simultaneously, making my transaction wait time longer. Clearly this office is understaffed during high volume times. He was patient, friendly knowledgeable, professional- I rate him 10+ excellent. The average rating is for management and the company

AGNES P.  |  First Impressions 
Rating:
5.0

Jeremiah was excellent!

Ashlee A.  |  First Impressions 
Rating:
5.0

Very nice group of employees

RAYMOND C.  |  Overall Experience 
Rating:
5.0

The staff has always been customer friendly and professional. I am picky about where l spend my money.

Rose P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TARISHA B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Brandon B.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Shantia C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Tyasha H.  |  Overall Experience 
Rating:
4.0

Friendly people

Wanda T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tonya L.  |  First Impressions 
Rating:
5.0

Your Employee name Josh was very friendly and helpful at times of distress and confusion he was very knowledgeable about things I didn't know I truly appreciated him throughout this whole long process he's a very Good employee and should be acknowledged for a job well done. Thanks Josh for your dedication and excellent Customer Service Skills.

Pauline F.  |  Overall Experience 
Rating:
3.0

I get my reservation for the truck and thought the manager was giving me my storage unit as well. I come back to get the unit it took to long to get the unit even though it was her first time. 45 minutes is a long time for storage unit.

Aaron A.  |  First Impressions 
Rating:
5.0

Friendly and knowledgeable

andrew s.  |  Overall Experience 
Rating:
3.0

She attempted to charge me for my first month then she charged me for a lock that I already had from the the reservation she was not willing to help. I am without a home and tje stress of yesterday was already overwhelmed and her not caring just done it in. I was needing another unit and I couldn't even ask her questions she was in such a hurry

JACQUELINE R.  |  First Impressions 
Rating:
5.0

The young man at the counter was very kind and helpful

Regina D.  |  Online Move In 
Rating:
1.0

More than once the entire facility was completely unlocked after hours. The access hours are inconvenient for people not working 9-5 jobs.

Mark N.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jaymes D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EMILY W.  |  First Impressions 
Rating:
5.0

THANK you for the service

Tyrone M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Natasha S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jillian R.  |  Overall Experience 
Rating:
2.0

I have constantly over charged for two months

Krysta W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Clementine F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chanel S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tao Y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Myesha P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Senayit D.  |  Overall Experience 
Rating:
5.0

Great location and great service staff.

Gene P.  |  Overall Experience 
Rating:
5.0

Merry Christmas

Maxine S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Glenda M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gustayus K.  |  Overall Experience 
Rating:
5.0

Thanks for everything glad it is all done.

Delilia R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

marcus p.  |  Overall Experience 
Rating:
2.0

My password had been issued to someone else.. I had trouble getting in my unit . Which I didn’t understand

tiffany p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linda B.  |  Overall Experience 
Rating:
5.0

Staff is always friendly and helpful. Also one of the fastest trailer pickups around.

John J.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Kiana S.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Karen C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Pat P.  |  Overall Experience 
Rating:
1.0

Not the usual Uhaul experience I am used to. The staff was rude and did not bother to verify that I was indeed eligible for one month free storage. Jefe movers were TERRIFIC!

Lisa B.  |  First Impressions 
Rating:
5.0

Excellent service and size. Quick rental process.

Pat P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WILLIAM G.  |  Overall Experience 
Rating:
5.0

The manager was awesome

SHERRY G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CHRISTINA I.  |  First Impressions 
Rating:
2.0

I had arranged the free one month storage and after a hard move, you did not honor that reservation and I had to pay over $110 for one month, when it was supposed to be free, as per my UHAUL reservation. A reservation is a reservation. On top of that your employee was curt and inflexible. I will be contacting corporate offices.

kathryn t.  |  First Impressions 
Rating:
1.0

There was Roaches and it was too late for me to find another storage place but I hope there can be something done ASAP!!

KIMBERLY S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Antwain G.  |  First Impressions 
Rating:
5.0

Great staff, convenient hours, and convenient location. They're the best.

Trish H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kimberly d.  |  Overall Experience 
Rating:
5.0

This location was incredible. The staff and manager were so kind and accommodating of our needs! I would recommend them in a second.

Dorothy H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Beverly F.  |  Overall Experience 
Rating:
5.0

I had No issues at all

MONICA G.  |  First Impressions 
Rating:
5.0

I found the online reservation site a little difficult as I was attempting to rent a storage unit as well as a trailer for the day plus a trailer as a 1-way use a month later. After a while of trying, I decided just to call. Employee named Kia answered and she was fabulous. Very friendly, patient and helpful. Kia was at the UHaul location when I arrived on Saturday and was just as friendly in person. The guys helped me get the trailer hooked up and all was smooth from there on out.

Pete N.  |  First Impressions 
Rating:
3.0

There was a pest issue. Waterbugs were in the drawers of my office furniture. There were mouse traps placed in the unit. I threw away 4 recliners.

michelle m.  |  Overall Experience 
Rating:
5.0

Unit was easily accessible on ground floor & facility has several rolling cards to help with moving furniture. Very clean storage too

Larry R.  |  Overall Experience 
Rating:
5.0

Jeremiah was by far the most helpful Uhaul employee I’ve ever worked with. He’s understanding, doesn’t waste my time or his own, and he stands by his word.

Eric M.  |  Overall Experience 
Rating:
5.0

Great customer service and professional.

Katia W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jonathan S.  |  Online Move In 
Rating:
4.0

Unsatisfactory some of the staff really care nothing about customers or their jobs.I found had the worst attitude no common courtesy.Not friendly at all. The place was not always clean bathroom was really beyond using very unsanitary even at time we are experiencing please fight the this battle with keeping everything wiped down at all times and cost.If some staff members would have a warm greeting to the customers. Josh is the employee of all times he conducts himself as one of the most valuable employees in the business to represent U Haul in every area.He truly express every helpful moment. He should be the operational manager He never stop until his task is complete. Maybe Joe should consider a new training program I have been dealing with center since it was built and moved to where it is today. The service has change and it should go back to old times where it had great Standards,Great Sarvice,and High Values . I will always use U Haul Center . I have enjoyed my over almost eight years stay. Understanding means more than anything. God’s Blessings, Della Verbal

DELLA V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jay L.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Alice H.  |  Overall Experience 
Rating:
3.0

The only issue is that the automatic doors weren't working when I came to drop off stuff last night. Staff was very friendly and professional, facility is clean.

Sarrin L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ERROL L.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

John S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Joshua C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

keneedra D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ladrenna J.  |  First Impressions 
Rating:
5.0

El personal de U haul, está muy capacitado y con mucha experiencia.

ARMANDO M.  |  First Impressions 
Rating:
5.0

Everyone was very helpful and cordial. I rented a unit “on-line” and when I arrived there was not one of the units available- as I was unable to NOT have one I had to rent a larger unit. I do not hold this location responsible for the problem- it is a CORPORATE issue and they should be held responsible for their technical website processing error. The location and the employees working there are outstanding and went out of their way to help with my truck and the storage issues. I highly recommend the location.

Doug G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jay M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

edward g.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

edward g.  |  First Impressions 
Rating:
2.0

My belongings all got wet and mildewed.

Patricia W.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Africa L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tyler H.  |  Overall Experience 
Rating:
1.0

To many issues at that location

Africa L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Amanda H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gregory C.  |  Overall Experience 
Rating:
3.0

Low ceilings and no light inside storage rooms

Aspasia K.  |  Overall Experience 
Rating:
5.0

Absolutely fantastic help!

Talisa K.  |  First Impressions 
Rating:
1.0

We had a free month rental with our trailer rental. Arrived after hours on 11/4 to move in but checked in online. Door code would not work. There was no lock in our unit as promised. Moved in 11/4 with our own lock, tried to move more items in on 11/10 but there was a facility lock on our door preventing us from accessing the unit. Looked at our online account, it says we are past due but a month has not passed therefore we should not be locked out. Tried calling number posted for after hrs 3x with no answer. Found office unlocked and sliding door still operational. Looked to see if someone was still on site, found no one. Tried calling number again, finally reached someone who said they would try to find someone to come out. Someone did finally arrive but only secured office. Said he couldn't help us access our unit. We are now left with a truckload of belongings and nowhere to store them. This is completely unacceptable behavior!

Mark N.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Tyler H.  |  First Impressions 
Rating:
5.0

Nice folks at U Haul.

Winthrop G.  |  Overall Experience 
Rating:
2.0

The rating on here really should be separate one for the facility itself and one for the staff. The facility was a 0 for me with the roaches that occurred within the first week. The response to fix this issue could have been much quicker. It’s not really a fix but the bug bomb killed off anything that was on the soft bags. Unfortunately, (now I know) with it being an outside unit, this is common. The rating is in no way a reflection on the staff. Terrance and Shaun were also very helpful from the start with reporting the issue. Jeremiah the GM was great once he understood there were roaches and took care of it to the best of his abilities, except it was too late (3-weeks in). The issue with this location is the roaches which appeared in my unit the very first week. I lost several items due to the roaches including memento that were damaged and irreplaceable. The area manager Michelle was supposed to contact me and never did. I am saddened by this experience. The only reason I would not recommend this facility, is the roach problem. The staff, were as helpful as could be with the circumstances. This facility really needs to contract with professional services like Terminex and Orkin. I would have never place my items here had I know there was a roach issue. If you choose to store here, make sure you know there is a roach problem in the outside units and store all your items in air tight plastic bins.

TONI B.  |  Overall Experience 
Rating:
1.0

El empleado alto con trenzas en el pelo nos trató mal y estaba hablando con malas palabras bien feas al frente de niños. Luego el otro empleado bajito nos trató mejor y soluciono mi visita.

Roger R.  |  First Impressions 
Rating:
5.0

Seamless transaction. Nice young men.

Winthrop G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

KELLY K.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Edna H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FRANCIS N.  |  Overall Experience 
Rating:
3.0

I had to throw a couch away because of mousdd ex urine and feces 😢

lysle b.  |  Overall Experience 
Rating:
3.0

Keypad never worked and door never locked. But enjoyed this storage unit nonetheless

Darbi G.  |  Overall Experience 
Rating:
5.0

Went up on price so I left

Jessica A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Crystal C.  |  Overall Experience 
Rating:
2.0

Basically it’s a bait and switch your offer the free month of storage when you rent a trailer and then you get to this place and you’re on the second floor and they don’t tell you there are stairs to get to the second floor when your offer the free storage and they don’t tell you that there’s no elevator to get to the second floor so it just sucks or you can pay like 50 bucks more and then you can go anywhere else and find the same amount storage on the first floor so it just stinks

Lisa T.  |  First Impressions 
Rating:
5.0

Great group of guys working here! Excellent customer service!

Nicole T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WARRINGTON R.  |  Overall Experience 
Rating:
2.0

The staff were not helpful & rude. We had a UHaul truck get a nail in the tire & they told us to just figure it out and call roadside assistant. Then yelled at us because the truck was placed in a spot they didn't like. Very unhelpful & rude.

McKenzie S.  |  Overall Experience 
Rating:
5.0

Jeremiah was very knowledge of all questions asked and provided respectable assistant. all was very excellent.

BRENDA H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Evan M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

REBECCA T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Katherine H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephaie S.  |  Overall Experience 
Rating:
2.0

Very unorganized

Paige H.  |  First Impressions 
Rating:
3.0

Automatic payment system did not work, so I got charged a late fee almost every month. If this hadn't occurred, my rating would be higher.

Caleb S.  |  Overall Experience 
Rating:
5.0

I rented a mid-sized space on the 2d level. At first I was worried about the access to the 2d floor, but it was perfect for us. Everything about the site was perfect, from security to staff. The women that I meet, who maintained the inside of storage facility was helpful and nice. When I came and went from the building and saw her it was like meeting a long lost friend walking down the street. Just a nice person, along with the staff in the store itself.

Daniel R.  |  Overall Experience 
Rating:
4.0

Only downside was that the bathrooms were under maintenance for over 2 months

Raelan M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Virginia G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carson B.  |  Overall Experience 
Rating:
1.0

card access rarely worked, alarm would always go off when entering my unit, dirty, bathrrom out of order. There are better choices for storage.

MARK THOMAS R.  |  Overall Experience 
Rating:
1.0

The UHaul self storage smelled like naphthalene and the unit we had rented had rodent traps in it. The air conditioner also didn’t work. Not up to the standard we expect from a climate controlled facility.

Timothy B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angela I.  |  Online Move In 
Rating:
3.0

My reservation had to be changed which was inconvenient but the guy who assisted turned thebsituation around.

Ave R.  |  First Impressions 
Rating:
3.0

When I looked at this facility online, the pictures looked like a one story building. It’s two levels. When I was given a second story unit, I asked where the elevators were. The response from the employee was, “this building has been open for over 10 years and has never had an elevator! You should know that!” - I am not from the area and was just helping my daughter move. The location is convenient and the hours of operation are convenient, just don’t expect more than the bare minimum from the staff (my mistake for expecting helpful staff)

Silvio C.  |  Overall Experience 
Rating:
5.0

Jeremiah was my customer representative. He was knowledgeable, friendly, and patient. He made sure I secured the rental van and storage as reserved. Thanks Jeremiah

Stephaie S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carlos O.  |  Overall Experience 
Rating:
4.0

I had no idea what a ‘split level’ meant and upon seeing the unit, I initially thought it would be too small. We managed to get everything. Thank you for keeping a clean facility. You could use a drink dispenser/soda machine with water, Gatorade or something like that.

James K.  |  First Impressions 
Rating:
5.0

Everything was fine and everyone was very pleasant and helpful.

marcia g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Monica M.  |  Overall Experience 
Rating:
3.0

Staff did not offer tour of storage facility. Acted like I was a bother for being there. Transaction felt rushed. Offered no help getting boxes out to car.

Jennifer R.  |  First Impressions 
Rating:
3.0

Not fond of having to haul heavy boxes up a flight of stairs. Would be nice to have a freight elevator available to tenants.

Lacy C.  |  Overall Experience 
Rating:
5.0

Staff was always friendly, courteous and helpful. I will use this business in the future if I need additional storage. Facilities clean and well managed.

JEFFREY K.  |  Overall Experience 
Rating:
5.0

Very efficient, easy experience. Staff very kind and helpful!!

Jonathan G.  |  First Impressions 
Rating:
3.0

I do not like that there is no elevator to get heavy items up to the 2nd floor. I DO love the “reuse” section where you can leave items you no longer want for other people to enjoy.

Lacy C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carlos W.  |  Online Move In 
Rating:
5.0

Jeremiah was an excellent help, very patient and kind.

Stephanie W.  |  First Impressions 
Rating:
5.0

Thank you for your help!

Sonya K.  |  Overall Experience 
Rating:
3.0

When I reserved the unit, it was suppose to be an outside unit. When I got there it was no longer available. I had to take a unit inside the building and also to the other end. I was pressed for time so I had a choice but to take it.

Willie R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KEVIN T.  |  Overall Experience 
Rating:
3.0

We asked for a large storage facility and had it reserved 2 weeks prior and they didn’t have any available, same goes for the truck we got and had to drive almost an hour and a half to get the truck then drive all the way back to pack.

Andrew F.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jake G.  |  Online Move In 
Rating:
1.0

The unit that I was told to move into still had someone’s stuff in it, even though the employees thought it was available. They then tried to switch me into a different unit and the same thing happened in that one. Eventually after trying to find an open one for 30 minutes, they realized that none of that type of unit were available at all. How does this even happen? I was actually assigned a unit number and everything, even though someone still had stuff in it. The employees found an available inside storage unit that I used for now, but I really needed an outside access unit. The whole experience was incredibly frustrating.

Mathew B.  |  Online Move In 
Rating:
5.0

I was exceptionally pleased with my service. Your online reservation process was smooth and I booked a truck, storage facility and was even able to contact service from your site to help with the move. Everything worked out perfectly. I would highly recommend using your UHaul site!

susan c.  |  First Impressions 
Rating:
3.0

I was given an upper level unit. When I asked where the elevator was located, I was told “this place was built 14 years ago and it has never had an elevator. You should have known that!” There were several similar remarks made to me and to other customers during what should have been a 5 minute interaction. I believe customer service could be better. Friendliness and efficiency go a long way

Silvio C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RONNIE T.  |  First Impressions 
Rating:
5.0

This is by far the best storage unit I’ve ever used. It’s incredibly clean, feels safe and secure, and has nice extras like free moving carts and a restroom. The staff was super friendly and informative and made us feel happy and safe storing our items there.

Susan R.  |  First Impressions 
Rating:
5.0

No

Muayyad K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mary M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Milan S.  |  Online Move In 
Rating:
2.0

I had reserved a unit but none were available. The U-Haul team member was helpful in transferring me to a different location but the added mileage led to additional expenses.

Tanya P.  |  Overall Experience 
Rating:
5.0

I really like the employees very helpful

carisa m.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Bjorn B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

PAUL F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Katherine H.  |  First Impressions 
Rating:
5.0

A great experience all around. The gentleman who set me up with a storage unit was very patient and helpful. The woman attending to the unit area was likewise very helpful and friendly...and the whole place was really clean. A big thanks, and a strong recommendation.

Matthew M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Deborah A.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Luis M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ashley b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pamela L.  |  First Impressions 
Rating:
5.0

Jeff at the counter was professional at all times and stayed patient when I couldn't get my phone to take pictures of my driver's license. Good experience.

JEFFREY F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carol M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anita M.  |  Overall Experience 
Rating:
5.0

Jeron Robertson Was awesome! He made sure that all my needs was taking care of. From renting the uhaul truck to moving my stuff out the storage. He gave me details instructions on everything I needed to know. The other staff was also friendly and helpful as well. I will recommend family and friends here. Thanks uhaul for making everything secure and easy to move. Also the place was clean and sanitize.

Latosha B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

claudette b.  |  Overall Experience 
Rating:
5.0

We have used this U-Haul for truck, trailer, and storage. The staff have always been very helpful and willing to help us solve unexpected problems. The staff have often gone above and beyond. While we are happy to no longer be paying fees for storage, we will return for any truck rental or storage needs that we have in the future.

rebecca h.  |  Overall Experience 
Rating:
5.0

I had a great experience thru the years I was there.

james j.  |  Overall Experience 
Rating:
5.0

Wonderful staff, very helpful, .. highly recommended..

Shirlena G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eugene A.  |  Overall Experience 
Rating:
1.0

When the moving van and movers we hired arrived at the facility, there was no one there to explain that they had lost power and that the facility was closed. We talked to duke power employees who were fixing the broken transponder and they let us know what had happened. I had to pay an additional $600.00 for the movers to then take my belongings to their Raleigh storage facility to hold until I could find another storage facility. When I called for a refund the next day, no one apologized. I was told, "i had booked the facility for 11-20, if I had just moved in then, this wouldn't have happened." I was very disappointed by the staff's response and lack of empathy. I have received my refund and will not be working with or reccomending u haul in the future.

Mary N.  |  Online Move In 
Rating:
2.0

Customer did not leave a comment.

Ronald J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Pamela R.  |  First Impressions 
Rating:
5.0

Called ahead to try and update my reservation to a first floor reservation. Was unable to do it over the phone and had problems initially with the first person I spoke to and gave up on getting a first floor storage. Then TraShawn Chambers got involved and had the situation resolved in no time. Very grateful for his assistance and the assistance of the other employee at the time. He also helped and explained how the facility security worked after we triggered the alarm accidentally. Facility condition was clean and move in was quick and easy. Great overall experience!

Preston B.  |  First Impressions 
Rating:
5.0

Great customer service. He took his time renting us the storage unit and van. I would give more stars if I could!

Janelle B.  |  First Impressions 
Rating:
5.0

Anyone who gives Jeron and his crew fewer than 4 stars on this review IS LYING!

Jordan D.  |  First Impressions 
Rating:
1.0

Overpriced and dishonest practice to give a month free and then not prorate the few days I went over or tell me how much I would be charged for going one day over.

Sarah C.  |  Overall Experience 
Rating:
3.0

It took two months for them to process my move out. In that two months, I was hassled with mail, emails, and phone calls regarding rent that I wasn’t responsible for and statements regarding lien on my property (which had been moved out before my one free month was even up). Uhaul support told me they’d contacted the manager three times on my behalf but the issue was not resolved until I got a phone call from a representative asking me when I was going to pay the back rent and fees. After I told her I’d moved out months ago and submitted a move out request before my free month was over, she promptly said she would remove me from the system.

Tia M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

geoffrey w.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Doris M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christine L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BENY J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TIRA G.  |  First Impressions 
Rating:
1.0

The instructions to access the building worked perfectly, but the doors didn’t work. Additionally, there was still a lock on my unit when I arrived at at 7:50pm. This is 10 minutes before they close. When I went to the front, they asked me if I had ever been there before. I said no I reserved online. I can only imagine they’re supposed to keep track of those with online move-ins to unlock units before tenants arrive. I was told by the employee, “Word of advice, don’t arrive 10 minutes before we close.” He went and unlocked the lock I said Thank you and he said nothing in return. Additionally, the climate in that side was reading 88 which is outside the range they promise for climate controlled storage. It’s supposed to be maintained from 75-85 degrees. Finally, they promise you a free lock in the unit. There was no lock provided. Online process was easy, but this facility is a disaster. I DO NOT recommend anyone move into this location.

Blake C.  |  Online Move In 
Rating:
5.0

People here are great. I wish U Haul's online and mobile presence was half as good as the people in this location. They know their units, they know their business, and they're polite and helpful. Would use them again in a heartbeat if I need storage.

Margaret C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Richard B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alan F.  |  Overall Experience 
Rating:
5.0

Friendly staff

MICHELLE T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kara W.  |  Overall Experience 
Rating:
5.0

This U-Haul facility is amazing. The people are fantastic and know what they are doing.

Joseph B.  |  Online Move In 
Rating:
5.0

Thank you, for your good customer service!

shaneka c.  |  Overall Experience 
Rating:
5.0

They were very friendly an took the time out to show the storage unit plus go over the contract. I’m very satisfied

Diana F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Fred F.  |  Overall Experience 
Rating:
5.0

Great staff

Bobby T.  |  Overall Experience 
Rating:
5.0

Staff there is great easy to talk with shows you your unit understands your situation they are helpful and go above and beyond for there customer's

Jessica A.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Shannon R.  |  Overall Experience 
Rating:
5.0

The gentleman who helped us check in ("Y" Caldwell) was extremely helpful and positive and polite. The woman who reserved the storage rental over the phone for me reserved one that was half the size of what we needed, and you can imagine our dismay after traveling 5 states! "Y" was very quick to assure us that he would take care of it and fix the situation. He was compassionate to our frustration over the situation and understanding in our apologies that our upset was not directed at him. He worked diligently to find us 2 storage units that were relatively close to each other, took his time to walk us through how to get there, including highlighting a map and providing us with it AND taking us personally there. He took the time to explain that the codes take 24 hours to upload before they stop setting off the alarm, how to enter the codes, the best doors to unload and come through, and what the best locks were for us to get. As we were in the midst of unloading the truck with helpers and movers and figuring out what was going into each unit, "Y" took the time to walk over to us to let us know his shift was ending and to see how we were doing and if there was anything we needed or anything further he could do for us. I asked a few questions about returning the truck while we were still there and their hours and he took the time to not only answer those questions but to just chat and laugh a bit. When I asked about if we needed to extend our storage a bit, he assured me that I could just call him and he would handle it for me. He truly is an exemplary employee who is not only focused on the customer's needs, but clearly on the entire customer experience. He exhibited excellence and, in my humble opinion, deserves a promotion and a raise. (While he was taking care of us, I also watched him help his coworkers with issues and support his manager all without missing a beat.)

Christine L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Felicia G.  |  Overall Experience 
Rating:
5.0

Staff was very professional and helpful

Bobby T.  |  First Impressions 
Rating:
3.0

Not the best set up in terms of getting things into storage units that are down winding hallways. As there was only one way in or out, it was difficult if multiple people were there at one time moving. I had to wait about 3 minutes for other people to move out of the way to be able to get my stuff in. For units that are farther from the entrances, there should be more entrances put in for easier access to them.

Kara W.  |  First Impressions 
Rating:
4.0

There wasn't a lock in my unit even though was told, after standing in a long line, that it would be there. I had to get back in line to get it. The staff were extremely helpful and friendly.

Rebecca H.  |  Online Move In 
Rating:
5.0

I needed a small storage unit and a van to move my son out of an apartment until he knows where he's going next. Jarron was the general manager, Jeremiah helped me, and there were at least one or two other people working. They were all incredibly professional and courteous, and incredibly aware of how stressed people are now, because of covid-19. I overheard several phone calls and they were always polite and friendly with those customers, and with the in-person customers they were as well, and offered all the protections (distancing, hand sanitizer, etc) to keep everyone safe. But beyond that, they worked REALLY WELL together as a team. It was obvious that they liked and respected each other, communicated well, and were primarily concerned with making sure the customers got what they wanted. Would absolutely use again.

Margaret C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ryan m.  |  Overall Experience 
Rating:
5.0

Good service, polite staff, clean facility

Tina M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOHN B.  |  Overall Experience 
Rating:
1.0

My unit flooded with water and damaged all my property

Rahjan J.  |  Overall Experience 
Rating:
5.0

I like the fact that I have one month free Jeron is very friendly and professional

Maxine S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

perry s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Felicia G.  |  First Impressions 
Rating:
5.0

My only wish is that the interior units could be lit.

deborah t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph D.  |  Overall Experience 
Rating:
3.0

Yes the experience was good but the rates are too high for what storage you get. The cheaper and smaller storage areas are inconvenient and hard to get access to. Not worth the high cost.

raeann d.  |  Overall Experience 
Rating:
5.0

Great

Brittany R.  |  Overall Experience 
Rating:
5.0

I never had any problem out of U-haul the whole couple of years I was there. I really liked the cleanliness, no bugs or rodents. Thanks U-haul.

shawantha s.  |  Overall Experience 
Rating:
5.0

Excellent staff and service!

gary m.  |  Overall Experience 
Rating:
1.0

Rented a storage space, they salesmen did not say I had to have a specific kinda lock so I bought the gold one from u haul. Went to put more stuff in my unit a silver round lock was there I had no key

sherry j.  |  Overall Experience 
Rating:
2.0

Too small for the price. I never used it at all!

lakeithia w.  |  Overall Experience 
Rating:
5.0

Very helpful and friendly staff.

ESTEN W.  |  Overall Experience 
Rating:
5.0

The staff here are great!

james b.  |  Overall Experience 
Rating:
5.0

Great service both in Florence and in Durham, thanks for helping my move be seamless!

Sarah R.  |  First Impressions 
Rating:
3.0

First arrived at this location, the staff was friendly & helpful. During the time I maintained storage, I could rarely get anyone on the phone, & when there was a dispute, the staff was unfriendly.

Laraine P.  |  Overall Experience 
Rating:
5.0

Excellent experience!

TERESA M.  |  Overall Experience 
Rating:
5.0

Anthony was so helpful and kind!

TERESA M.  |  First Impressions 
Rating:
5.0

Everybody was super helpful and friendly they took some of the stress out of moving

Monshea B.  |  First Impressions 
Rating:
5.0

Had no problems. Staff was friendly.

Alecia J.  |  Overall Experience 
Rating:
5.0

Easy pick up of moving truck - very helpful staff

mechell c.  |  Overall Experience 
Rating:
4.0

N/A

Megan M.  |  Overall Experience 
Rating:
3.0

Everything was good. I would like a faster service at the counter, waiting to talk to someone is just a little long, that’s it!

Alyson D.  |  Overall Experience 
Rating:
5.0

Customer service was very polite and professional. The process was fast and easy.

CHANDA C.  |  First Impressions 
Rating:
5.0

As my child attends NCCU, this was a convenient location to store her belongings for the summer. The staff was very hospitable and accommodating with my needs. Thank you. We will be back.

Deidre S.  |  Overall Experience 
Rating:
5.0

Had never used U-Haul before. This was a very good experience and I will definitely use this company in the future!

Myra K.  |  Overall Experience 
Rating:
5.0

The staff at this facility, plus the telephone staff who took our original order, were all terrific. Personable, knowledgeable, and efficient. Great facility. Great service Thank You

james b.  |  First Impressions 
Rating:
5.0

Jeron was so helpful to me. 5 stars for him

Jeff P.  |  First Impressions 
Rating:
4.0

I tried to get 24 hour access. It seemed to not benefit me, but I was told I had up to 10 on which I really didn't . I wasted a trip to use my unit when I found out it closed at 7. Why say I can go?

harold c.  |  First Impressions 
Rating:
5.0

.

Kevin N.  |  First Impressions 
Rating:
5.0

Some staff were great and some acted like like it was just a job. It I would rent from ya’ll again Hands Down!

Mark B.  |  Overall Experience 
Rating:
5.0

They are definitely awesome love them.

Alejandra Z.  |  Overall Experience 
Rating:
5.0

Josh is awesome. Got me everything I need at one location. Great customer service!!

Leah P.  |  First Impressions 
Rating:
5.0

n/a

BRIDGET P.  |  Overall Experience 
Rating:
4.0

We rented here 3 different summers for our Duke student. Had a good experience each time. Storage unit was clean.

john s.  |  Overall Experience 
Rating:
5.0

Something was off about the climate control - parts of the facility felt like it was air conditioned but other parts were noticeably warmer.

Tamera H.  |  Overall Experience 
Rating:
5.0

Clean, well maintained, would highly recommend.

Caroline O.  |  Overall Experience 
Rating:
5.0

All employees were welcoming and accommodating. They made it very easy to rent storage as well as return the u-haul rental.

Louis V.  |  First Impressions 
Rating:
5.0

Great service

Vernon H.  |  Overall Experience 
Rating:
5.0

The entire process was super smooth from start to finish.

Tamera H.  |  First Impressions 
Rating:
5.0

This storage facility is great. Associates are always nice and helpful! Facility is clean, well maintained, and secure.

Kristina P.  |  Overall Experience 
Rating:
4.0

No problems.

Marjie F.  |  Overall Experience 
Rating:
5.0

great experience

Caroline O.  |  First Impressions 
Rating:
5.0

This facility is the cleanest and nicest place I have ever seen. The people are great, friendly and helpful. I rented a conditioned space for 8 years, I can not say enough good about this facility.

ROBERT M.  |  Overall Experience 
Rating:
5.0

good job, overall!!!

CHESTER F.  |  Overall Experience 
Rating:
4.0

My only negative comment is that someone stole the mattress dolly which was a bummer. Otherwise, everything was great!

Stephanie H.  |  Overall Experience 
Rating:
5.0

Thanks for everything everyone was nice and helpful. Thanks once again.

Delilia R.  |  First Impressions 
Rating:
4.0

greatstaff

marshell f.  |  First Impressions 
Rating:
5.0

Staff was great and very helpful at move in. The process was quick and painless. Facility location and accessibility was very convenient. Superb cleanliness.

Megan B.  |  Overall Experience 
Rating:
4.0

The staff was very helpful and accomplished to our needs and preference. Good service and well explained in answering questions.

Lani B.  |  First Impressions 
Rating:
4.0

Units are too high for the size.

michelle t.  |  Overall Experience 
Rating:
5.0

Your employees were very friendly and helpful. I wish all other U-Haul's in the area were as efficient and courteous. They were very knowledgeable and I will recommend that location to everyone.

RUSSELL S.  |  First Impressions 
Rating:
5.0

Excellent Customer Service and Compassion!! Thank you!!

nicole s.  |  First Impressions 
Rating:
4.0

The only issue we had was that the confirmation indicated one pickup location and it was not where the truck was located.

Sarah E.  |  First Impressions 
Rating:
4.0

I would like access to storage 24 hours but I have problems doing this.

MICHELLE T.  |  Overall Experience 
Rating:
4.0

Over all experience was good

shawnda p.  |  First Impressions 
Rating:
5.0

The people were very helpful.

Veronica G.  |  Overall Experience 
Rating:
2.0

UHaul put on a lock, could not find the key, and had to cut it off. Second lock added with same results. I had to pay removal fee. I said they lost it. Called me a liar. Later found it.

David Z.  |  Overall Experience 
Rating:
5.0

We have rented space her before and will again. Facility and staff excellent.

Wendy C.  |  Overall Experience 
Rating:
5.0

I only needed storage for a couple weeks during a move, but if I needed storage space again, I would return.

Aaron D.  |  Overall Experience 
Rating:
5.0

Really friendly staff

Christina M.  |  Overall Experience 
Rating:
5.0

Nice clean facility. Polite and helpful staff.

Aaron D.  |  Reservation 
Rating:
4.0

The facility was clean and easy to access. Agents were helpful and efficient.

Dru W.  |  Reservation 
Rating:
5.0

We were please with our rental. The staff was great to deal with and the facility was easy to use.

Charles M.  |  Overall Experience 
Rating:
1.0

The manager of the site is rude and the service is horrible. For 2 weeks I had been trying to get my stuff out of storage and it took me to theaten to call corporate for her to follow up. NEVER AGAIN

Hank S.  |  Overall Experience 
Rating:
5.0

If I need it I'll comback again. Thanks uhual.

DORALISA R.  |  Overall Experience 
Rating:
3.0

The facility is fine, staff is not necessarily eager to assist, but generally get the job done.

Mary J.  |  Overall Experience 
Rating:
1.0

Staff is incredibly unhelpful, no coordination between customer service line and individual stores, will never be using their service again.

Ryan H.  |  Overall Experience 
Rating:
1.0

Unit flooded, was charged an additional month by accident

ROBIN H.  |  Overall Experience 
Rating:
5.0

Excellent customer service

Tonia B.  |  Reservation 
Rating:
4.0

he vehicle ran well, but used a lot of fuel1

Terrence R.  |  Reservation 
Rating:
5.0

None

Dennis W.  |  Overall Experience 
Rating:
2.0

Your staff screwed up my attempt to pay your bills not once but several times. Their latest SNAFU cost me 5 days in extra rent.

MAX W.  |  Overall Experience 
Rating:
5.0

Met all our needs and was climate controlled. Carts were available to help move stuff in / out.

James D.  |  Overall Experience 
Rating:
1.0

I experienced water damage in my unit and the staff we're not helpful. It happened on a Saturday and all they said was to call on Monday for a manager. I called each day for a week with no response.

Trevor P.  |  Overall Experience 
Rating:
5.0

Mr. Riggs and Mr. Robertson were very helpful and friendly with the rental units and the rental truck and trailer. Thanks so much!

Frances S.  |  Overall Experience 
Rating:
5.0

Mr. Riggs and Mr. Robertson were very helpful and friendly. Many thanks for all of your help with the rental units, the rental truck, and connecting and loading the car on the rental trailer.

Frances S.  |  Overall Experience 
Rating:
4.0

None

LISA R.  |  Overall Experience 
Rating:
1.0

Reservations were not honored. Had to find accommodation in another location.

SCOTTI B.  |  Overall Experience 
Rating:
1.0

I will never rent another unit here the wait time is awful the phone reps are awful i wanted my money back i would never recommend this place to any one my overall experience was horrible

Annesh B.  |  Overall Experience 
Rating:
4.0

There was a mix-up between the central U-Haul office and the local storage unit. The staff on site were able to resolve the matter when I came to confirm the rental, in spite of computer confusion.

Harvey h.  |  Overall Experience 
Rating:
2.0

I was given an access card that never worked. The alarm went off every time I entered my unit. I returned to the office and waited in a lengthy line but it was not fixed properly deafening annoyance.

CHARLES V.  |  Overall Experience 
Rating:
5.0

Everyone was helpful and made my experience excellent.

Hunter G.  |  Overall Experience 
Rating:
5.0

Thank you

Bishop C.  |  Overall Experience 
Rating:
5.0

Great experience!

elizabeth f.  |  Overall Experience 
Rating:
4.0

No comments. Everything was hunky dory.

deborah s.  |  Overall Experience 
Rating:
5.0

All went well.

Marilyn E.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

    We have the most coverage in North America!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane

    Propane service delivered straight to your door!

  • Trucks for Sale

    We have the largest selection in the industry!

  • History

    We have an adaptive reuse program to better the environment!

Back
To Top