Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The guys that helped with the return were professional and pleasant to work with. They instructed me as where to park the trailer and they unhooked it and checked everything then sent me a receipt of return to my email. Worked out easily and I would recommend them to anyone. Thanks Guys
Jackie Shipp
Rating:
5.0
The representative was polite, courteous and knowledgeable
Dylan Peterson
Rating:
5.0
Great service always. Very convenient to I-95 & Chippenham and refueling next door.
Edgar Clarke
Rating:
2.0
Paid for a dolly but it wasn’t on the truck at the time of pickup. Got a call asking to return a dolly that wasn’t provided to me. The gentleman at pickup advised to bring the truck back at a quarter tank, when doing so; I was charged an additional 70$ in fees for gas. Meanwhile, the authorization hold for the original amount is pending to clear.
Chontrese Haskins
Rating:
5.0
Customer did not leave a comment.
shirley thompson
Rating:
5.0
Customer service was on point
FELICIA MOODY
Rating:
5.0
The gentleman that helped me was kind and and knowledgeable got me in a unit and truck Last minute right before closing time didn’t feel rushed or worrisome as some other places do near closing time. It was great!
shontia peterson
Rating:
5.0
Customer did not leave a comment.
Terethia Barrett
Rating:
5.0
Customer did not leave a comment.
Ronquell Wilson
Rating:
4.0
Excellent!
Maria Hammonds
Rating:
4.0
My only suggestion would be that the voice prompts include a “none of the above” category. It was difficult to find someone who could help with equipment failure that did not require Roadside assistance.
Overall, I was very pleased with their Customer Service.
MANNY SALAZAR
Rating:
5.0
Quick to respone, very helpful in hooking the equipment up.
LISABECK WRIGHT
Rating:
5.0
Customer did not leave a comment.
Edilberto Correa
Rating:
5.0
Customer did not leave a comment.
JEANNE ROBINSON
Rating:
5.0
Muy buenos
Ronny Moreta
Rating:
5.0
Customer did not leave a comment.
Andre Hamlin
Rating:
5.0
Customer did not leave a comment.
Vincent Hunter Sr
|
Overall Experience
Rating:
5.0
Great Customer Service. No improvement.
yvette griffin
Rating:
1.0
They always tell you one thing to get your money then charge you more, it’s always you went over the miles when you clearly added everything up. It’s best to pay someone out of pocket before you pay uhaul
STEPHANESARRADA HARRIS
Rating:
5.0
Customer did not leave a comment.
Broquazsha MccRay
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ewell dexter
Rating:
5.0
Customer did not leave a comment.
mohammad ata
Rating:
5.0
Always friendly and helpful. Great folks.
john klein
Rating:
5.0
N/A
George Hargrove
Rating:
1.0
Train your employees how to serve customers. Unfriendly and rude, that's all I can say. Next time I might try a competitor, even equipment and prices are ok by Uhaul. But the staff is unacceptable.
Wolfgang Ohm
Rating:
4.0
I'm seeing an extra charge of $20 in my bank statement that is pending. I returned to truck before the due hour on due date. Sales rep did call me a couple of hours after asking me if I wanted to extend keeping truck and I had to remind him that I already turned in truck before the time. I will be calling tomorrow to see what the $20 is since I read that the $20 is for next day checking truck, but again I returned before 5pm.
Nanesska Olds
Rating:
4.0
More expensive than others.
Clarence Dawsey
|
First Impressions
Rating:
5.0
It's not the independent locations with problems. It's the Uhaul corporate policies that are the problem.
Clarence Dawsey
Rating:
4.0
The lady in charge was rude
Branden Brown
Rating:
5.0
Everyone there was helpful, understanding and professional
David Sullivan
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Jose Martin Paulino Nunez
Rating:
5.0
Great service nice people. I would highly recommend this location.
Daniel Urban
Rating:
5.0
Customer did not leave a comment.
Kristina Holloway
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JAMES POLLARD
Rating:
5.0
Great customer service, fast, easy and 100% good
JOSERAMON CHAVARRIA
Rating:
4.0
Customer did not leave a comment.
Philip Dunne
Rating:
5.0
Customer did not leave a comment.
Melvin Williams
Rating:
5.0
Great customer service
Michelle Scott
Rating:
2.0
Terrible customer service. Log waits, staff not very communicative, not enough staff working there.
DIEGO SANCHEZ
Rating:
5.0
Customer did not leave a comment.
Andres Perez
Rating:
5.0
Customer did not leave a comment.
Catherine Harris
|
First Impressions
Rating:
1.0
I was overcharged and do not believe they valued me as a customer.
Nina Taliferro
Rating:
5.0
Customer did not leave a comment.
Freddy Garcia
Rating:
5.0
Customer did not leave a comment.
George Dochstader
Rating:
5.0
Customer did not leave a comment.
Millicent Ferrell
Rating:
1.0
The vehicle looked as of they had been on a demolition derby. The gas gage was off causing me to over fill. The actual place where you put stuff leaked.
Also when you explain mileage speak louder, you all love to get over on good people.
ROBERT MARTENS
Rating:
5.0
Customer did not leave a comment.
Juan Robles
Rating:
5.0
Excellent and professional service, very helpful.
Alan Burris
Rating:
5.0
Very good customer service
Kevin LaReau
Rating:
1.0
I waited an hour for the manager to come so I get pickup and pay for my storage worst experience ever
Latisha Roane
Rating:
5.0
Customer Service was Excellent!
Anthony Jones
Rating:
5.0
Customer did not leave a comment.
LaKeisha Bonaparte
Rating:
5.0
The staff is very nice and helpful.
Breanna King
Rating:
5.0
Customer did not leave a comment.
LARRY GLENN
Rating:
5.0
The employees at this location are extremely helpful and are some of the kindness people.out there!!! Thank you guys again for all the help and great conversations we had, 6 stars to them hands down.
Jonathan King
Rating:
5.0
Attentive to the customer very nice
Elizabeth Lewis
Rating:
5.0
Customer did not leave a comment.
Cleveland Gilbert
Rating:
5.0
Customer did not leave a comment.
Renee Truehart
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Torria Burwell
|
Overall Experience
Rating:
5.0
Great customer service!
Ronnie lok
Rating:
5.0
Customer did not leave a comment.
VARHATIKISHI MALLORY
Rating:
5.0
Customer did not leave a comment.
Latonya Goode
Rating:
5.0
Customer did not leave a comment.
Helen Shinault
Rating:
5.0
Customer did not leave a comment.
Jason Woods
Rating:
5.0
Customer did not leave a comment.
lewis miles
Rating:
5.0
Customer did not leave a comment.
Lawrence Kircher
Rating:
5.0
Have coffee ready for customers in a little snack.
TERRELLD RANDOLPH
Rating:
2.0
With only one service attendant and several customers, it was taking up to an hour just to get to the desk for check in.
NICK KRAUSE
Rating:
5.0
Customer did not leave a comment.
Ricardo Joyner
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michael Frye
Rating:
5.0
Customer did not leave a comment.
Jose Martin Paulino Nunez
Rating:
2.0
The windows on the truck were dirty, inside and out. It was difficult to see, especially at night. The truck that I received was NOT what I reserved. I was told the cargo van that I reserved was infested with bugs so I was given a box truck instead. That truck was awful as it needs an alignment. I am surprised that I made it to DC and back and did not die!! There was no blue tooth in the truck so I could not connect for navigation. When I tried to attach my phone to the vent, the vent fell out. Everything was manual, including windows. It felt like 1985 in this truck! When I returned the truck, I put more gas in it than when I received it. I told the woman processing the truck this information. She promptly told me I was not supposed to do that. She was rude. Instead of saying thank you, she kind of scolded me for returning the truck w/ extra gas. Trust me I did not plan on it but since I had no way to know how much gas it would take. Such a crazy experience.
susian Tellier
Rating:
4.0
the truck i rented , need a front end alignment because it kept pulling to the right. but other than that everything went well.
darrell stone
Rating:
5.0
I love Keisha that work at my location. I have my stuff was very nice and helpful and understand everything I was going through.
Sarina Garcia
|
Overall Experience
Rating:
3.0
The woman staff at this location is rude and unprofessional.
Rashida Griffin
|
Overall Experience
Rating:
5.0
The customer service representative KEISHA, was very professional, knowledgeable & helpful. Very friendly.
ROBINYVETTE PHARR-DELOSSANTOS
Rating:
4.0
I would have rated my experience - Excellent, if it weren't for your U-Haul app. The app is horrible. It took me more than 30 minutes to return the van due to glitches in your app. I tried downloading pictures to your app several times until I just opted to save pictures on my phone for proof of the condition of equipment returned. PLEASE fix your app for a more pleasant experience. Thank you
NaeKyshia Morgan
Rating:
1.0
Customer did not leave a comment.
PAMELA MINTER
Rating:
5.0
I love uhaul, they have been the go to moving/storage/rental company my whole life. You guys are consistent and client satisfactory.
Mercy Bautista
|
Overall Experience
Rating:
5.0
Everything went the way it should. No complaints
Keenan Flores
Rating:
5.0
Great customer service, very friendly folks at this UHaul location. I will be using this facility in the future!
Ricky Boyd
Rating:
3.0
I did the 24/7 rental at the original location that I chose after I completed the rental the app told me to go inside for the keys. I went inside and showed the lady my phone where it said to get the keys, she never said anything and called someone and gave me the phone. I got on the phone and it sounded like 2 people talking at the same time, I told him I could not understand anything he was saying and he said I was rude and then started yelling in a different language before he hung up he said he is not giving me the keys. I went outside and called Uhaul traffic and they sent me to a further location. The representative said she was giving me a discount for my inconvenience at $0.69 per mile. I went to the 2nd location and the representative there seemed like she was having a bad day and it also seemed like I was bothering her by being there to rent the truck. She said they did not have a reservation for me and called traffic again. She finally did the rental but said there was no note in the system about a discount and that I would have to call U-Haul. I got back home with the truck and called Uhaul traffic and after 40 minutes on hold they finally found the representative that gave me the discount. She said she was putting the note in again and when I return the truck they will see that I am to get a discount. I returned the truck and I again it did not show the note and the lady said “I ain’t gonna give you any discount, you need to call them”. She was very aggressive and defensive right from the beginning. I called Uhaul traffic for the 3rd time and the representative said there is no note. I asked that she pull the call since they are all recorded. I had to pay the full amount up front because no note was ever entered in the account. She told me that “if in fact the representative said I was to get a discount, then she will need to hear it on the recording.” I said that is fine and I have no reason to lie to you. She called me about 3 1/2 hours later saying that she did hear the representative state I was to get a discount for the $0.69 per mile and I would see a refund on my card within 3 to 5 days. I understand that there are people who try to get discounts and what not but the way I was treated is uncalled for and very unprofessional. All of this could have been avoided by a simple note in my account. I will not be using Uhaul ever again. Budget and Penske May be more money but the customer service is so much better.
Carol Hernandez
Rating:
5.0
Speak clearly when talking on the phone. In phone conversations we had to ask several times to speak up
Rick Cermak
Rating:
5.0
Customer did not leave a comment.
Antenyse Wade
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
BAYRONESTUARDO ARIAS
Rating:
4.0
Customer did not leave a comment.
Tiffany Jones
|
Overall Experience
Rating:
5.0
Very Good courteous staff
George Pottanat
Rating:
5.0
My experience was extremely pleasing. The service was top notch. As the saying goes, if it’s not broken why try to fix it.
Anthony Everett
Rating:
3.0
Staff was friendly and got me on my way quickly.
samuel burns
Rating:
4.0
We're very courteous and handled my needs in a timely manner , would recommend them as a go to place for your moving needs .
Buddy Miller
Rating:
5.0
Customer did not leave a comment.
David Palacios
Rating:
5.0
Office staff is incredible. Will be using this location around the end of this month. Grounds and office neat and clean.
JOANNE BOTKIN
Rating:
3.0
Please be sure to use clean rags to clean the windshield. It was hard to see through the smears.
The lady that rented us the truck was nice. Did not do the walk through with me but it was okay in the end.
The lady that took our return didn't seem too interested in being there.
Laura Oliva
Rating:
5.0
Maria was great from start to finish. She was started out telling me she didn’t have any trucks. Once I explained to her what I was doing, she rethought it and made it happen. Maria was wonderful, thank you kindly.
Tamika
Tamika Robinson
Rating:
5.0
Customer did not leave a comment.
James Hackett
Rating:
5.0
Maria was great!
PATE PEARSON
Rating:
3.0
Customer did not leave a comment.
EVA PRYOR
Rating:
5.0
Both ladies were awesome from the beginning to the end.
Chad Kirkpatrick
|
First Impressions
Rating:
5.0
When I pick up the truck it was on E; there was barely enough gas in it to make it to a filling station. That was uncalled for. I thought that I was going to have to call for roadside assistance before I was able to get gas.
Sinthera Dodson
Rating:
3.0
Due to excess card n poor staff did not have 24hour excess finally reaching store mgr it got fixed
Joseph Roberson
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Alena Hughes
Rating:
5.0
Customer did not leave a comment.
Albert Spruill
Rating:
5.0
Continue Good customer service
DUANEROGERS HUNTER
Rating:
5.0
Customer did not leave a comment.
Michael James
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
TARAMARIE NICHOLSON
Rating:
3.0
When I first arrived there were no staff for about 10 minutes. The person walked through the door and proceeded to help with my needs, although they didint seem like they enjoyed it. I’m concerned about pricing. I ended up paying over 120 dollars for a rental that was only supposed to be around 40-50 dollars. Please disclose costs ahead of time. Some people go to U-Haul to save money and not spend as much as they would on any other renters site or service.
Simone Basso
Rating:
5.0
Employees were very knowledgeable and professional.
GERRELL WALL
Rating:
2.0
Customer did not leave a comment.
Stephanie Lee
Rating:
5.0
Customer did not leave a comment.
GEORGELEON SPENCER
Rating:
1.0
I experienced issues with a certain individual for saving card that wasnt in my auto pay without my permission. That was my biggest problem. I also was overcharged for a Uhaul and never got refunded. Other than that most of the staff was professional and helpful .and the place itself was clean and organized.
Dana Crawley
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Lamontae Bolding
|
Overall Experience
Rating:
5.0
Nothing I can think of
Earl Dunn
Rating:
4.0
Customer did not leave a comment.
Chris Noel
Rating:
3.0
The female who took my reservation over the phone and the one who handled the rental was very nice. The truck I was receiving was just returned so the employees were still turning it around. When I went outside they were wiping down the inside of the cab. Once I started the truxk up, I saw the check engine, tire pressure and a trailer check lights on. I immediately got out to let the employee know and they said yeah nothings wrong the mechanics didn't reset the dash after it was repaired. I looked at the tires and saw one the looked low. As soon as they filled the tire the tire pressure light went off. As for the check engine light, yes I know some times it is on for the O2 sensor which is not major. Because I was going only about a total of 30 miles, I decided to still use the truck even with the check engine on. If I was going any further I would not have taken the truck. When renting a vehicle I believe it should be in good condition. I do not believe any vehicle should be rented out with a check engine light on and all tires should be check.
Mary Trice
Rating:
5.0
Customer did not leave a comment.
David DeCasseres
Rating:
5.0
very good service thank you
Leonidas Adqui
Rating:
5.0
I have rented a trailer 3 times at this location and the staff is very customer service funny. Keep up the great work.
Letitia Edwards
Rating:
5.0
not
AANU-OLUWAPO RUT ADEWUSI
Rating:
5.0
I came when I got evicted and for a few months I was not in a permanent position at the time but now as of 2 weeks ago I am.... they assisted me in avoiding my units to be put up for auction cus I was out of clues on what to do and they help me keep my units THANX🌹-Nicole L
nicole luster
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Jawon Pettiford
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Catherine Harris
|
Overall Experience
Rating:
4.0
Extremely helpful. Only thing is the rental with all the extra fees was more than I had planned. Otherwise everything was great!
rosanne medill
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
Marqui Carrington
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
RACHELYVETTE STEWART
|
First Impressions
Rating:
3.0
The only issue is the mice
DEBORAH HARRISON
|
Overall Experience
Rating:
3.0
I was told they didn't have mice. When I walked in on June 3rd @3:30pm a mouse greeted me in the hallway. So I asked for a refund I just rented last week. Thank goodness I didn't bring my stuff there. I don't have mice nor do I want them in my home.
Doris Page
|
Overall Experience
Rating:
5.0
This was my first time in years dual using a storage, I was fine and normal with it, but my friend was concerned that the boards at the bottom and top were really roughed up, but she utilized it anyway, might want to consider this one replacing some of the boards so it can hold furniture.
Deanna Bobiwsky
|
Overall Experience
Rating:
5.0
That was very thoughtful
Tyrone Ray
|
Overall Experience
Rating:
5.0
I am really grateful for the rent now option. The only thing I forgot to request was 24 hour access and add that to this unit as well.
Deanna Bobiwsky
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Zena Trent
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
William Ramirez
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
sherri walker
|
Overall Experience
Rating:
3.0
Management was bad a few months ago when I had to have my lock removed... I paid the lock Smith personally and was still charged the next month. I brought it to the managers attention he blew me off and said he would investigate it and never remedied the situation..
Kenneth Hudson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Wanda Cummins
|
Overall Experience
Rating:
5.0
Great place and great people.
Denise Atkinson-Gary
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Latanya Lucas
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rashida Griffin
|
First Impressions
Rating:
5.0
Mr. Joe was Excellent in his work and I appreciate all his help
Mercy Bautista
|
First Impressions
Rating:
5.0
Thank You Aaron and staff for your great customer services keep making it happen.
Chiquita Liles
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Wanda Cummins
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Leravien Hodges
|
First Impressions
Rating:
5.0
Great services from both guys who had assisted me. I can’t remember their names but they were both great and excellent customer service. Great team you guys.
Jessica Childress
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Lisa Worley
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kelsey Gilyard
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DEBROAHYVONNE HILL
|
First Impressions
Rating:
4.0
Great customer service
RACHELYVETTE STEWART
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Lakesha HillBlakney
|
Overall Experience
Rating:
5.0
Thanks!
PHILSHANDA WARREN
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Suquesta Walker
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Lawson Poole
|
Overall Experience
Rating:
5.0
Yes I would recommend this U-Haul the staff was very friendly the manager as well very helpful nice clean establishment very professional.
Denise Atkinson-Gary
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
EDWARD LONEY
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Barbie Ramos Deleon
|
First Impressions
Rating:
3.0
Unit at very end near street. A pile of trash right around the corner from unit. Concerned about the security of my unit as there's no gate enclosure.
rosanne medill
|
First Impressions
Rating:
4.0
My bin was outside all of my stuff had pollon all over it I used u haul before and I never had a problem until now ,,but I will never use a outdoor storage again at the dupoint storage,I will recommend others to use,just not the outside units
Shirley Rucker
|
Overall Experience
Rating:
5.0
Seamless process, friendly staff! Overall good experience from move to storage!!!
LAMARANDRE BLIZZARD
|
Overall Experience
Rating:
3.0
I always had a peaceful experience. A whole lot of searching of self took place with me. Not having some of my most memorable possessions tucked away from you but having a place to feel that is ok protecting them is super cool. And it's a push to better your life so you won't have to separate from your belongings. Thank you!
Donvell Alexander
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
PHILSHANDA WARREN
|
First Impressions
Rating:
5.0
Great customer service.
Michelle Crawley
|
First Impressions
Rating:
4.0
The screws on my unit were busted the entire time. By busted, I mean, the screws holding the lock on were just sitting in two oversized holes so all anyone had to do to access my unit was to use there hand to pull off the lock area. I always got the same response, well we have cameras.
No one ever messed with my unit. But still would've been nice to have that extra security of a locked storage unit I should've had the whole time.
The bathroom finally got fixed within the last few months. The storage facility is well lit and always clean.
Every person I talked to, in the office, was professional and courteous. The housekeeper was always friendly and a sweet woman to talk too. I have recommended this U-Haul and would recommend again, even with my broken lock. I am writing this in hopes that corporate can finally send the stores the right supplies to fix said issue. Since everytime it was ordered, the hardware would not come or wasn't available.
Thank you.
ann falt
|
Overall Experience
Rating:
5.0
Very nice and helpful staff!!
Suquesta Walker
|
First Impressions
Rating:
5.0
Es muy buen. Lugar me encanto es privado y limpio
Alejandro Serrano
|
First Impressions
Rating:
5.0
Mario was a great and very knowledgeable staff!
bowman industry llc
|
First Impressions
Rating:
5.0
Very pleasant and helpful.
Vanessa Eubanks
|
Overall Experience
Rating:
5.0
I canceled this morning.
Vanessa Eubanks
|
First Impressions
Rating:
5.0
The attendant that assisted me helped me tremendously. she was excellent at n her position
Esther Lawson
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
josephine wright
|
First Impressions
Rating:
5.0
Clerk was very professional and was a great help to me. Highly reccomend
PATRICIAHOWARD BLACKWELL
|
First Impressions
Rating:
5.0
Super friendly and helpful, slow computers however, making checking time consuming. People were awesome.
AUTUMNSEARS FESPERMAN
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Vivian Crews
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ATORRIADAYNEISHA RANSOME
|
First Impressions
Rating:
4.0
Ms. Shirley was friendly, kind, and very polite.
Tina Wooden
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Robert Rios
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
MYAKEJADE BOGLE
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DINAMARIE MOORE
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DON ROBINSON
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ATORRIADAYNEISHA RANSOME
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
TARA MARIE NICHOLSON
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
DONNALEEC BERRY
|
Overall Experience
Rating:
5.0
.
Nicole Parson
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MICHAEL TURNER
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
TOYAHLAVELLE HOLMES
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
jewel boyd
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
AMYI SALLEY
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
linda green
|
First Impressions
Rating:
2.0
The staff was very helpful anytime I needed assistance. However, a mouse and dust were found in the unit causing me to have to throw away everything.
Alexis Stephens
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Anthony Cook
|
Overall Experience
Rating:
5.0
Very very helpful and i really appreciate that!!
VANCE COUSINS
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Charles Borener
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Pacynthia Gadson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ADEFOLAJU OKETOKUN
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First Impressions
Rating:
1.0
Card stayed on autopsy and had a storage manager charge my card without permission no one ever know what is going on
Nakeisha Holliday
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Christaine Griffin
|
First Impressions
Rating:
5.0
I have had really bad experiences with haul in the past as a long time customer. I have been dealing with a lot of heal issues. I finally had a pleasure of meeting Ms. Cynthia and oh my God I was so please so so pleased I couldn’t believe I was dealing with UHaul . She is definitely an assist to this company. Thank You Ms. Cynthia and UHaul.
PATRICIA SCOTT
|
Overall Experience
Rating:
5.0
Staff was kind, accommodating, and cooperative.
Renee Truehart
|
First Impressions
Rating:
2.0
Company continues to contact me to pay my bill.
I had the space for 3 days and signed out with them.
No communication between employees. Going to see them face to face asap
shirley williams
|
Overall Experience
Rating:
4.0
The only challenge we experienced is our passcode to enter the facility did not work.
Sherill Bryant
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cynthia Williams
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First Impressions
Rating:
2.0
Customer did not leave a comment.
Jessica Shropshire
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Valarie Fleming
|
Overall Experience
Rating:
2.0
The storage unit itself was just fine and the staff from the day of move in, however, the move out process was horrible. I submit my move out request prior to the payment due date and I received an email a little while later saying that I still needed to pay on the unit. I told them I sent out a request prior to the due date and I received ANOTHER email saying I owe. It makes me wonder whether you all are trying to take people's money or perhaps your system is unorganized. After calling up there, the lady says she saw my move in request and that someone would give me a call back. I received NO call back and just yesterday received another random email saying I owe. I respond to that one saying I already went through this and I have evidence to prove I do not owe you all. After no response, I finally receive an email including my receipt from my move out. HUH? I will definitely not be using the Uhaul at Dupont again. Also, the employees that sent these emails are Mary Treschenko and Sulma Culbertson.
Aysia Ward
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
DERRICKEDWARD CARR
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First Impressions
Rating:
1.0
Provide unsubscribe link in email
Thomas Jefferies
|
First Impressions
Rating:
5.0
Excellent staff and facility. I would highly recommend you.
Kris Sansone
|
Overall Experience
Rating:
5.0
Please make sure outside storage rooms drive up areas are clear of company parked vehicles. It's safer to maneuver trucks, it provides space for customer to move into storage rooms and makes a much more comfortable moving in or out experience for customers. Thank you!
Valarie Fleming
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
jabara threat
|
First Impressions
Rating:
5.0
Thanks for keeping the property up the rest room clean and the inside cool during hot summer months. We had a unit on the outside at the U-Haul across from Bellwood on Jefferson Davis. When we emptied the unit it was just as clean inside as when we rented it. No bugs or rodents and no water had entered the unit. Thanks again we will rent there again if we should ever need your service.
madeline martin
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
SHONDA MOORE STEVENS
|
Overall Experience
Rating:
4.0
The employees are great, but just need more of them on the weekends.
James Jones
|
First Impressions
Rating:
5.0
Thank you for your service.
frances macklin
|
Overall Experience
Rating:
5.0
They were very welcoming. And was able to help at all times of the day.
Christopher Payne
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Overall Experience
Rating:
4.0
Customer did not leave a comment.
Stephen Holmes
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Overall Experience
Rating:
5.0
As always I am 💯 satisfied with the staff trucks and service
Chris Williams
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First Impressions
Rating:
1.0
Rats got inside the storages and ate my clothes
geraldine gregory
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Overall Experience
Rating:
1.0
Have very bad mice ..... at checkout I asked employee could I use the door n he said he didn’t no go ask someone else n pulled off n his car very unprofessional won’t ever recommend this location
Sierra Harris
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Overall Experience
Rating:
5.0
The GM at this location was helpful and resourceful!
Chasmine Bridges
|
Overall Experience
Rating:
1.0
Staff was rude and didn’t know what was going on! I was contacted several times about payment for a storage unit that I had signed a abandoned letter for months ago. Last rep hung up on me/very rude!!
eve taylor
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Overall Experience
Rating:
4.0
Very goo0 experience. Liked the deal with renting a vehicle and paying less for the storage. Helpful with getting me access to storage when swipe card failed
James Jones
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First Impressions
Rating:
5.0
Service was excellent.
James Sweeden
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Overall Experience
Rating:
5.0
Every one in office was very well mannered and respectful and helpful.please give them a raise
sandra vaughan
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Overall Experience
Rating:
5.0
N/A
Lyndon David
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First Impressions
Rating:
5.0
Great job
Mary ann Crawley
|
First Impressions
Rating:
1.0
Unit smells and has a rat trap in it, not comforting
wendy querry
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First Impressions
Rating:
3.0
Long wait and understaffed.
David Terry
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First Impressions
Rating:
5.0
Always agreed to any requests made
virginia friend
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Overall Experience
Rating:
5.0
Great and immediate customer service
Stephen Holmes
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First Impressions
Rating:
5.0
Excellent, Outstanding Customer Service. Both representatives went above and beyond in assisting me with my U-Haul rental. They also offered me other products and services U-Haul had to offer.
DESTINY WOODS
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First Impressions
Rating:
1.0
None
doretta stewart
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First Impressions
Rating:
1.0
They said it would be a drive up to the storage they had Vehicles blocking both entrances you could not get to it had to walk to carry my stuff to the storage
BILLY SIGMON
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Overall Experience
Rating:
5.0
Customer service was excellent great communication and very helpful.
Stacy Squire
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First Impressions
Rating:
5.0
The service there was really excellent. I would highly recommend that location.
Margaret allen
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First Impressions
Rating:
5.0
Good customer service
Thomas Rowell
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Overall Experience
Rating:
5.0
I had storage there for 6 years and very friendly staff and secure grounds.
RAQUEL BERRY
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Overall Experience
Rating:
5.0
Terra was great! She was kind and very knowledgeable. I would use UHaul again because of her great customer service! Thanks UHaul for making my move smooth.
Angela Allen
|
Overall Experience
Rating:
5.0
The facility satisfied my storage needs and the representatives were courteous. My only recommendation would be to add some lighting inside the units; hallway lighting is not always enough at night.
Wilma McDonald
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Overall Experience
Rating:
5.0
Thanks!
PATRICIA WHITE
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Overall Experience
Rating:
5.0
The woman whom closed out my account was extremely helpful and very courteous...she's a gem to your establishment.
Daniel Jones
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Overall Experience
Rating:
5.0
Nisha and the 2 ladies up front are always busy, but pleasant. Nisha has gone out of her way, above and beyond to make sure my family traveled safely whole towing a vehicle. Always great, and helpful.
EVE LOUIS
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Overall Experience
Rating:
2.0
Ok
rodney primus
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Overall Experience
Rating:
2.0
I would not get another storage unit with U-Haul
antoinette fenty
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Overall Experience
Rating:
4.0
no elevator for 2nd floor which made it impossible to get a unit that was the right size for my needs. ended up paying more for a larger unit that was available on the first floor. staff was great.
Tracey Taylor
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Overall Experience
Rating:
1.0
Yes the manager is not professional and does not know how to treat customers or her employees. There needs to be a better well organized manager there to bring the facility where it needs to be.
ALVIN HARRIS
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Overall Experience
Rating:
5.0
Me rentaron el storage gratis por un mes.. El acceso fue bien segiro y me facilitaron todos los dollies para que se me haga mas facil mundarme!! Me encanto