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Shpollo WCustomer Reviews for U-Haul Moving & Storage at Dupont
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Please ask your clerk do not take picture with his cell phone of the customer especially when using credit or debit card while paying for transaction of services, thanks!
Eldridge SI ordered a lock for my storage unit and it was never left in the unit the office was closed had to go purchase one so my stuff was locked and secure.
KENDRA G | Online Move InAdd an amber light on front of wheel cover for night drivers
manuel fThe customer service is amazing
Kristina H | Overall ExperienceThe guys that helped with the return were professional and pleasant to work with. They instructed me as where to park the trailer and they unhooked it and checked everything then sent me a receipt of return to my email. Worked out easily and I would recommend them to anyone. Thanks Guys
Jackie SThe representative was polite, courteous and knowledgeable
Dylan PGreat service always. Very convenient to I-95 & Chippenham and refueling next door.
Edgar CPaid for a dolly but it wasn’t on the truck at the time of pickup. Got a call asking to return a dolly that wasn’t provided to me. The gentleman at pickup advised to bring the truck back at a quarter tank, when doing so; I was charged an additional 70$ in fees for gas. Meanwhile, the authorization hold for the original amount is pending to clear.
Chontrese HCustomer service was on point
FELICIA MThe gentleman that helped me was kind and and knowledgeable got me in a unit and truck Last minute right before closing time didn’t feel rushed or worrisome as some other places do near closing time. It was great!
shontia pExcellent!
Maria HMy only suggestion would be that the voice prompts include a “none of the above” category. It was difficult to find someone who could help with equipment failure that did not require Roadside assistance. Overall, I was very pleased with their Customer Service.
MANNY SQuick to respone, very helpful in hooking the equipment up.
LISABECK WMuy buenos
Ronny MGreat Customer Service. No improvement.
yvette gThey always tell you one thing to get your money then charge you more, it’s always you went over the miles when you clearly added everything up. It’s best to pay someone out of pocket before you pay uhaul
STEPHANESARRADA HAlways friendly and helpful. Great folks.
john kN/A
George HTrain your employees how to serve customers. Unfriendly and rude, that's all I can say. Next time I might try a competitor, even equipment and prices are ok by Uhaul. But the staff is unacceptable.
Wolfgang OI'm seeing an extra charge of $20 in my bank statement that is pending. I returned to truck before the due hour on due date. Sales rep did call me a couple of hours after asking me if I wanted to extend keeping truck and I had to remind him that I already turned in truck before the time. I will be calling tomorrow to see what the $20 is since I read that the $20 is for next day checking truck, but again I returned before 5pm.
Nanesska OMore expensive than others.
Clarence D | First ImpressionsIt's not the independent locations with problems. It's the Uhaul corporate policies that are the problem.
Clarence DThe lady in charge was rude
Branden BEveryone there was helpful, understanding and professional
David S | Online Move InGreat service nice people. I would highly recommend this location.
Daniel UGreat customer service, fast, easy and 100% good
JOSERAMON CGreat customer service
Michelle STerrible customer service. Log waits, staff not very communicative, not enough staff working there.
DIEGO SI was overcharged and do not believe they valued me as a customer.
Nina TThe vehicle looked as of they had been on a demolition derby. The gas gage was off causing me to over fill. The actual place where you put stuff leaked. Also when you explain mileage speak louder, you all love to get over on good people.
ROBERT MExcellent and professional service, very helpful.
Alan BVery good customer service
Kevin LI waited an hour for the manager to come so I get pickup and pay for my storage worst experience ever
Latisha RCustomer Service was Excellent!
Anthony JThe staff is very nice and helpful.
Breanna KThe employees at this location are extremely helpful and are some of the kindness people.out there!!! Thank you guys again for all the help and great conversations we had, 6 stars to them hands down.
Jonathan KAttentive to the customer very nice
Elizabeth LGreat customer service!
Ronnie lHave coffee ready for customers in a little snack.
TERRELLD RWith only one service attendant and several customers, it was taking up to an hour just to get to the desk for check in.
NICK KThe windows on the truck were dirty, inside and out. It was difficult to see, especially at night. The truck that I received was NOT what I reserved. I was told the cargo van that I reserved was infested with bugs so I was given a box truck instead. That truck was awful as it needs an alignment. I am surprised that I made it to DC and back and did not die!! There was no blue tooth in the truck so I could not connect for navigation. When I tried to attach my phone to the vent, the vent fell out. Everything was manual, including windows. It felt like 1985 in this truck! When I returned the truck, I put more gas in it than when I received it. I told the woman processing the truck this information. She promptly told me I was not supposed to do that. She was rude. Instead of saying thank you, she kind of scolded me for returning the truck w/ extra gas. Trust me I did not plan on it but since I had no way to know how much gas it would take. Such a crazy experience.
susian Tthe truck i rented , need a front end alignment because it kept pulling to the right. but other than that everything went well.
darrell sI love Keisha that work at my location. I have my stuff was very nice and helpful and understand everything I was going through.
Sarina G | Overall ExperienceThe woman staff at this location is rude and unprofessional.
Rashida G | Overall ExperienceThe customer service representative KEISHA, was very professional, knowledgeable & helpful. Very friendly.
ROBINYVETTE PI would have rated my experience - Excellent, if it weren't for your U-Haul app. The app is horrible. It took me more than 30 minutes to return the van due to glitches in your app. I tried downloading pictures to your app several times until I just opted to save pictures on my phone for proof of the condition of equipment returned. PLEASE fix your app for a more pleasant experience. Thank you
NaeKyshia MI love uhaul, they have been the go to moving/storage/rental company my whole life. You guys are consistent and client satisfactory.
Mercy B | Overall ExperienceEverything went the way it should. No complaints
Keenan FGreat customer service, very friendly folks at this UHaul location. I will be using this facility in the future!
Ricky BI did the 24/7 rental at the original location that I chose after I completed the rental the app told me to go inside for the keys. I went inside and showed the lady my phone where it said to get the keys, she never said anything and called someone and gave me the phone. I got on the phone and it sounded like 2 people talking at the same time, I told him I could not understand anything he was saying and he said I was rude and then started yelling in a different language before he hung up he said he is not giving me the keys. I went outside and called Uhaul traffic and they sent me to a further location. The representative said she was giving me a discount for my inconvenience at $0.69 per mile. I went to the 2nd location and the representative there seemed like she was having a bad day and it also seemed like I was bothering her by being there to rent the truck. She said they did not have a reservation for me and called traffic again. She finally did the rental but said there was no note in the system about a discount and that I would have to call U-Haul. I got back home with the truck and called Uhaul traffic and after 40 minutes on hold they finally found the representative that gave me the discount. She said she was putting the note in again and when I return the truck they will see that I am to get a discount. I returned the truck and I again it did not show the note and the lady said “I ain’t gonna give you any discount, you need to call them”. She was very aggressive and defensive right from the beginning. I called Uhaul traffic for the 3rd time and the representative said there is no note. I asked that she pull the call since they are all recorded. I had to pay the full amount up front because no note was ever entered in the account. She told me that “if in fact the representative said I was to get a discount, then she will need to hear it on the recording.” I said that is fine and I have no reason to lie to you. She called me about 3 1/2 hours later saying that she did hear the representative state I was to get a discount for the $0.69 per mile and I would see a refund on my card within 3 to 5 days. I understand that there are people who try to get discounts and what not but the way I was treated is uncalled for and very unprofessional. All of this could have been avoided by a simple note in my account. I will not be using Uhaul ever again. Budget and Penske May be more money but the customer service is so much better.
Carol HSpeak clearly when talking on the phone. In phone conversations we had to ask several times to speak up
Rick CVery Good courteous staff
George PMy experience was extremely pleasing. The service was top notch. As the saying goes, if it’s not broken why try to fix it.
Anthony EStaff was friendly and got me on my way quickly.
samuel bWe're very courteous and handled my needs in a timely manner , would recommend them as a go to place for your moving needs .
Buddy MOffice staff is incredible. Will be using this location around the end of this month. Grounds and office neat and clean.
JOANNE BPlease be sure to use clean rags to clean the windshield. It was hard to see through the smears. The lady that rented us the truck was nice. Did not do the walk through with me but it was okay in the end. The lady that took our return didn't seem too interested in being there.
Laura OMaria was great from start to finish. She was started out telling me she didn’t have any trucks. Once I explained to her what I was doing, she rethought it and made it happen. Maria was wonderful, thank you kindly. Tamika
Tamika RMaria was great!
PATE PBoth ladies were awesome from the beginning to the end.
Chad K | First ImpressionsWhen I pick up the truck it was on E; there was barely enough gas in it to make it to a filling station. That was uncalled for. I thought that I was going to have to call for roadside assistance before I was able to get gas.
Sinthera DDue to excess card n poor staff did not have 24hour excess finally reaching store mgr it got fixed
Joseph R | Overall ExperienceContinue Good customer service
DUANEROGERS HI experienced issues with a certain individual for saving card that wasnt in my auto pay without my permission. That was my biggest problem. I also was overcharged for a Uhaul and never got refunded. Other than that most of the staff was professional and helpful .and the place itself was clean and organized.
Dana C | Overall ExperienceI came when I got evicted and for a few months I was not in a permanent position at the time but now as of 2 weeks ago I am.... they assisted me in avoiding my units to be put up for auction cus I was out of clues on what to do and they help me keep my units THANX🌹-Nicole L
nicole l | Overall ExperienceExtremely helpful. Only thing is the rental with all the extra fees was more than I had planned. Otherwise everything was great!
rosanne m | Overall ExperienceThe only issue is the mice
DEBORAH H | Overall ExperienceI was told they didn't have mice. When I walked in on June 3rd @3:30pm a mouse greeted me in the hallway. So I asked for a refund I just rented last week. Thank goodness I didn't bring my stuff there. I don't have mice nor do I want them in my home.
Doris P | Overall ExperienceThis was my first time in years dual using a storage, I was fine and normal with it, but my friend was concerned that the boards at the bottom and top were really roughed up, but she utilized it anyway, might want to consider this one replacing some of the boards so it can hold furniture.
Deanna B | Overall ExperienceThat was very thoughtful
Tyrone R | Overall ExperienceI am really grateful for the rent now option. The only thing I forgot to request was 24 hour access and add that to this unit as well.
Deanna B | Online Move InManagement was bad a few months ago when I had to have my lock removed... I paid the lock Smith personally and was still charged the next month. I brought it to the managers attention he blew me off and said he would investigate it and never remedied the situation..
Kenneth H | Overall ExperienceGreat place and great people.
Denise A | Overall ExperienceMr. Joe was Excellent in his work and I appreciate all his help
Mercy B | First ImpressionsThank You Aaron and staff for your great customer services keep making it happen.
Chiquita L | First ImpressionsGreat services from both guys who had assisted me. I can’t remember their names but they were both great and excellent customer service. Great team you guys.
Jessica C | First ImpressionsGreat customer service
RACHELYVETTE S | First ImpressionsThanks!
PHILSHANDA W | Overall ExperienceYes I would recommend this U-Haul the staff was very friendly the manager as well very helpful nice clean establishment very professional.
Denise A | First ImpressionsUnit at very end near street. A pile of trash right around the corner from unit. Concerned about the security of my unit as there's no gate enclosure.
rosanne m | First ImpressionsMy bin was outside all of my stuff had pollon all over it I used u haul before and I never had a problem until now ,,but I will never use a outdoor storage again at the dupoint storage,I will recommend others to use,just not the outside units
Shirley R | Overall ExperienceSeamless process, friendly staff! Overall good experience from move to storage!!!
LAMARANDRE B | Overall ExperienceI always had a peaceful experience. A whole lot of searching of self took place with me. Not having some of my most memorable possessions tucked away from you but having a place to feel that is ok protecting them is super cool. And it's a push to better your life so you won't have to separate from your belongings. Thank you!
Donvell A | Overall ExperienceGreat customer service.
Michelle C | First ImpressionsThe screws on my unit were busted the entire time. By busted, I mean, the screws holding the lock on were just sitting in two oversized holes so all anyone had to do to access my unit was to use there hand to pull off the lock area. I always got the same response, well we have cameras. No one ever messed with my unit. But still would've been nice to have that extra security of a locked storage unit I should've had the whole time. The bathroom finally got fixed within the last few months. The storage facility is well lit and always clean. Every person I talked to, in the office, was professional and courteous. The housekeeper was always friendly and a sweet woman to talk too. I have recommended this U-Haul and would recommend again, even with my broken lock. I am writing this in hopes that corporate can finally send the stores the right supplies to fix said issue. Since everytime it was ordered, the hardware would not come or wasn't available. Thank you.
ann f | Overall ExperienceVery nice and helpful staff!!
Suquesta W | First ImpressionsEs muy buen. Lugar me encanto es privado y limpio
Alejandro S | First ImpressionsMario was a great and very knowledgeable staff!
bowman i | First ImpressionsVery pleasant and helpful.
Vanessa E | Overall ExperienceI canceled this morning.
Vanessa E | First ImpressionsThe attendant that assisted me helped me tremendously. she was excellent at n her position
Esther L | First ImpressionsClerk was very professional and was a great help to me. Highly reccomend
PATRICIAHOWARD B | First ImpressionsSuper friendly and helpful, slow computers however, making checking time consuming. People were awesome.
AUTUMNSEARS F | First ImpressionsMs. Shirley was friendly, kind, and very polite.
Tina W | Overall Experience.
Nicole P | First ImpressionsThe staff was very helpful anytime I needed assistance. However, a mouse and dust were found in the unit causing me to have to throw away everything.
Alexis S | Overall ExperienceVery very helpful and i really appreciate that!!
VANCE C | First ImpressionsCard stayed on autopsy and had a storage manager charge my card without permission no one ever know what is going on
Nakeisha H | Overall ExperienceI have had really bad experiences with haul in the past as a long time customer. I have been dealing with a lot of heal issues. I finally had a pleasure of meeting Ms. Cynthia and oh my God I was so please so so pleased I couldn’t believe I was dealing with UHaul . She is definitely an assist to this company. Thank You Ms. Cynthia and UHaul.
PATRICIA S | Overall ExperienceStaff was kind, accommodating, and cooperative.
Renee T | First ImpressionsCompany continues to contact me to pay my bill. I had the space for 3 days and signed out with them. No communication between employees. Going to see them face to face asap
shirley w | Overall ExperienceThe only challenge we experienced is our passcode to enter the facility did not work.
Sherill B | Overall ExperienceThe storage unit itself was just fine and the staff from the day of move in, however, the move out process was horrible. I submit my move out request prior to the payment due date and I received an email a little while later saying that I still needed to pay on the unit. I told them I sent out a request prior to the due date and I received ANOTHER email saying I owe. It makes me wonder whether you all are trying to take people's money or perhaps your system is unorganized. After calling up there, the lady says she saw my move in request and that someone would give me a call back. I received NO call back and just yesterday received another random email saying I owe. I respond to that one saying I already went through this and I have evidence to prove I do not owe you all. After no response, I finally receive an email including my receipt from my move out. HUH? I will definitely not be using the Uhaul at Dupont again. Also, the employees that sent these emails are Mary Treschenko and Sulma Culbertson.
Aysia W | Overall ExperienceProvide unsubscribe link in email
Thomas J | First ImpressionsExcellent staff and facility. I would highly recommend you.
Kris S | Overall ExperiencePlease make sure outside storage rooms drive up areas are clear of company parked vehicles. It's safer to maneuver trucks, it provides space for customer to move into storage rooms and makes a much more comfortable moving in or out experience for customers. Thank you!
Valarie F | First ImpressionsThanks for keeping the property up the rest room clean and the inside cool during hot summer months. We had a unit on the outside at the U-Haul across from Bellwood on Jefferson Davis. When we emptied the unit it was just as clean inside as when we rented it. No bugs or rodents and no water had entered the unit. Thanks again we will rent there again if we should ever need your service.
madeline m | Overall ExperienceThe employees are great, but just need more of them on the weekends.
James J | First ImpressionsThank you for your service.
frances m | Overall ExperienceThey were very welcoming. And was able to help at all times of the day.
Christopher P | Overall ExperienceAs always I am 💯 satisfied with the staff trucks and service
Chris W | First ImpressionsRats got inside the storages and ate my clothes
geraldine g | Overall ExperienceHave very bad mice ..... at checkout I asked employee could I use the door n he said he didn’t no go ask someone else n pulled off n his car very unprofessional won’t ever recommend this location
Sierra H | Overall ExperienceThe GM at this location was helpful and resourceful!
Chasmine B | Overall ExperienceStaff was rude and didn’t know what was going on! I was contacted several times about payment for a storage unit that I had signed a abandoned letter for months ago. Last rep hung up on me/very rude!!
eve t | Overall ExperienceVery goo0 experience. Liked the deal with renting a vehicle and paying less for the storage. Helpful with getting me access to storage when swipe card failed
James J | First ImpressionsService was excellent.
James S | Overall ExperienceEvery one in office was very well mannered and respectful and helpful.please give them a raise
sandra v | Overall ExperienceN/A
Lyndon D | First ImpressionsGreat job
Mary a | First ImpressionsUnit smells and has a rat trap in it, not comforting
wendy q | First ImpressionsLong wait and understaffed.
David T | First ImpressionsAlways agreed to any requests made
virginia f | Overall ExperienceGreat and immediate customer service
Stephen H | First ImpressionsExcellent, Outstanding Customer Service. Both representatives went above and beyond in assisting me with my U-Haul rental. They also offered me other products and services U-Haul had to offer.
DESTINY W | First ImpressionsNone
doretta s | First ImpressionsThey said it would be a drive up to the storage they had Vehicles blocking both entrances you could not get to it had to walk to carry my stuff to the storage
BILLY S | Overall ExperienceCustomer service was excellent great communication and very helpful.
Stacy S | First ImpressionsThe service there was really excellent. I would highly recommend that location.
Margaret a | First ImpressionsGood customer service
Thomas R | Overall ExperienceI had storage there for 6 years and very friendly staff and secure grounds.
RAQUEL B | Overall ExperienceTerra was great! She was kind and very knowledgeable. I would use UHaul again because of her great customer service! Thanks UHaul for making my move smooth.
Angela A | Overall ExperienceThe facility satisfied my storage needs and the representatives were courteous. My only recommendation would be to add some lighting inside the units; hallway lighting is not always enough at night.
Wilma M | Overall ExperienceThanks!
PATRICIA W | Overall ExperienceThe woman whom closed out my account was extremely helpful and very courteous...she's a gem to your establishment.
Daniel J | Overall ExperienceNisha and the 2 ladies up front are always busy, but pleasant. Nisha has gone out of her way, above and beyond to make sure my family traveled safely whole towing a vehicle. Always great, and helpful.
EVE L | Overall ExperienceOk
rodney p | Overall ExperienceI would not get another storage unit with U-Haul
antoinette f | Overall Experienceno elevator for 2nd floor which made it impossible to get a unit that was the right size for my needs. ended up paying more for a larger unit that was available on the first floor. staff was great.
Tracey T | Overall ExperienceYes the manager is not professional and does not know how to treat customers or her employees. There needs to be a better well organized manager there to bring the facility where it needs to be.
ALVIN H | Overall ExperienceMe rentaron el storage gratis por un mes.. El acceso fue bien segiro y me facilitaron todos los dollies para que se me haga mas facil mundarme!! Me encanto
Eva M | Overall Experience