Customer Reviews for U-Haul Moving & Storage at Downtown

6,581 reviews

1301 Monticello Ave   Norfolk, VA 23510
(Right between Norfolk Scope and Doumars, Just past W Princess Anne Road)

(757) 625-1656

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(757) 625-1656

1301 Monticello Ave
Norfolk, VA 23510
(Right between Norfolk Scope and Doumars, Just past W Princess Anne Road)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Self-Drop off was not very well explained. Tried to down load the app, but it did not show a current rental, so I did not have any way to double check the process.

Michelle Tow 
Rating:
5.0

Customer did not leave a comment.

ALEX DELASALAS 
Rating:
5.0

Customer did not leave a comment.

Alicia Johnson 
Rating:
5.0

Customer did not leave a comment.

ALEX DELASALAS 
Rating:
2.0

I had the 7nit 3 yrs. I had surgery on my throat and you sold it even after speaking with someone Thiefs!

mercedes green  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ELIZABETHSILVER SMITH 
Rating:
5.0

Customer did not leave a comment.

Matthew Richmond 
Rating:
5.0

Not charge customers $5 extra on equipment when it clearly says one thing and you charge another

Jessica Smith 
Rating:
5.0

Customer did not leave a comment.

Salvatore Cicero 
Rating:
5.0

Nothing. Had a hitch installed on my Mazda CX 5. The whole experience was excellent. Great service, friendly and helpful staff. Job well done

Samuel Gates Jr 
Rating:
5.0

Nothing comes to mind

Gary Harrell 
Rating:
5.0

The auto hauler trailer I rented had a tire with a separated belt and a scallop in the tread, but it was a small area and not easy to see unless you lifted it off the ground and spun the tire so it's not the fault of the U-Haul folks at this location. I looked it over good before I took it and didn't see it. Felt a minor vibration on the road and stopped several times and checked everything, tried to wobble the tires, made sure the lug nuts were tight (they were tight), inspected what I could see of the tread, found nothing wrong. I kept stopping and checking but never found anything until finally on the 4th or 5th stop the bad spot on the tire was on top and exposed and I finally saw it, it must have been underneath and not visible every other time I checked. Anyhow, U-Haul sent someone to change the tire and all was good.

JOHN HOUSE 
Rating:
5.0

Customer did not leave a comment.

Erma Waters 
Rating:
5.0

Customer did not leave a comment.

TASANEE DANIEL 
Rating:
3.0

A person needs a folly to move. And to listen to the representative tell myself and others that had reservations for one they they did not have one for us was very frustrating. So much so I would not rent from this location again.

Tracy Andres 
Rating:
4.0

Customer did not leave a comment.

Robert Floyd III 
Rating:
5.0

Customer did not leave a comment.

David Wormald 
Rating:
5.0

The two staff members were very helpful and friendly!

RAVENALEXANDRA RIEDL 
Rating:
5.0

Mr James Was A Excellent Help Any Question I Had HE had A Answer Cert Well Spoken And Professional

Khalil Lamb  |  First Impressions 
Rating:
5.0

Web site ordering easy location was ready when I arrived, hooked me up and had hookup checked by second employee.

William Googe 
Rating:
5.0

The service and process was excellent. The employees are friendly and knowledgeable. Smooth and stress free process.

Shenita Henderson 
Rating:
5.0

Customer did not leave a comment.

Cody Smith  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maria Butsko  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Townsend Brown 
Rating:
5.0

I always love renting from this location in Norfolk! From the ease of scheduling online to the pickup of moving trucks, etc. it couldn't have gone any smoother. Thank you all so much for the truck and utility dolly this weekend-my brother and I definitely put it to good use and finished a day early. Thanks UHAUL!

Jennifer Carpenter 
Rating:
4.0

Qtr tank at pick up. Called and they worked with me well.

Charles Obrien 
Rating:
5.0

Customer did not leave a comment.

lon bennett 
Rating:
3.0

Customer did not leave a comment.

Jeremy Crafts 
Rating:
5.0

Amazing customer service by the lady that helped me at the counter --

Matt Luckett 
Rating:
5.0

Customer did not leave a comment.

ANTHONYDALE PETERSON 
Rating:
5.0

Customer did not leave a comment.

Sabrina Elliott 
Rating:
5.0

Keep Current Employees.

MWATABURAISHIDI INNISS 
Rating:
5.0

Nothing

EMANUEL SWAYNE 
Rating:
5.0

Customer did not leave a comment.

Lekesha Purdie 
Rating:
4.0

Customer did not leave a comment.

Keysharra Wilson 
Rating:
5.0

Customer did not leave a comment.

RYANANTHONY FANELLI 
Rating:
5.0

Customer did not leave a comment.

Michel'Le Simmons 
Rating:
5.0

Krissy was great, super knowledgeable and friendly. The car detailer (young black male) was also quite professional and helpful as well

Brandi Alexander 
Rating:
5.0

Customer did not leave a comment.

steven robinson 
Rating:
3.0

Why so expensive??? Over 300 in total of a two hour drive and we pay for gas?? Look gas these days is already expensive. Alsoooooo those trucks eat up gas like no tomorrow we had to fill it up like 4 times. It should be like 20 bucks an hour or something. Cause 98 cents for a mile is so much. Also yall should pull test drives on the trucks before customers use it cause the mirror was a bit fucked up and the check engine light was on.

grace mcneely 
Rating:
5.0

Customer service outstanding. Eve du thing was set up from walking in to hooked up and driving in less than seven minutes. Thank you

Dustin Anderson 
Rating:
5.0

Awesome service....which is hard to find now a days. I can't say enough about how good the service was and would go back here again if needed.

David Stone 
Rating:
5.0

I will be using you again.

frances royster  |  First Impressions 
Rating:
5.0

Upon returning truck to a store, we informed them about the lack of a dolly. They inspected the truck and removed the charge for the dolly without hassle. Overall seamless experience!

Rashida Moses 
Rating:
5.0

Customer did not leave a comment.

Larry Jones 
Rating:
5.0

Krissy is dynamic in what she does for your brand. If the company hasn't done so already, please provide her and the team individual gift cards. They not only work smart, but care enough to make a difference. Krissy, y'all Rock! Keep up the excellent work. Blessings!

SAMANTHA PEAVY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRITTANY COOKE 
Rating:
5.0

Customer did not leave a comment.

LUKE MCFARLAND 
Rating:
5.0

Thank you for always taking care of our needs and having answers to our questions.

Norika Stuvaints 
Rating:
4.0

Customer did not leave a comment.

Shawn Towe 
Rating:
5.0

Uhaul truck need service asap

Tony Owens 
Rating:
5.0

Customer did not leave a comment.

MARY OBRIEN 
Rating:
5.0

Customer did not leave a comment.

Mike Wommack 
Rating:
2.0

Girl at the check in terminal did not appear to like her job. Didn’t welcome us nor thank us for our business. Trailer was dirty and surge brake did not work. Tech didn’t check the surge brake. It took nearly 1/2 hour for the tech to come out and check us out. Note: he was available inside standing around doing NOTHING. Tech was grouchy and seemed put out that he had to come outside to check us out. Didn’t even thank us for our business. Glad we’ll never have to deal with this location again.

Gregory Meese 
Rating:
1.0

The walls are pealing it’s always hot . That’s what makes it not clean because the walls are very old

jaquita ford  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kirt trueblood 
Rating:
5.0

Thank you to the staff that my my experience pleasent and smooth.

Danny Fernandez  |  Overall Experience 
Rating:
5.0

Service rep was prompt and helpful. Great experience!

ROBERTJASON MARCHAND 
Rating:
5.0

Great customer service!!!

Joyce Debroux 
Rating:
5.0

Very friendly and helpful staff.

William Thrasher  |  First Impressions 
Rating:
5.0

Keep on doing what you are doing. The team on Sunday January 28th was on their game. Easy, Peezy. thanks.

zebeth newton 
Rating:
4.0

Customer did not leave a comment.

Jakale pinkney  |  First Impressions 
Rating:
5.0

The workers were extremely helpful getting me set up. It was scary driving one for the first time but I got the hang out it.

Justin Nemo 
Rating:
1.0

Truck was less gas in truck , customer service over charged can't see the email receipt on phone the employees needs better training to use his profane language right in front of your face

SANDRA KNIGHT 
Rating:
3.0

The truck I rented looked haggard, with faded and peeling paint on the outside. Inside the truck seemed old. Truck advertised as $29.99 but after all charges I paid $85. That is a lot of extra charges. Drove the vehicle 20 miles, was charged for 4 gallons of gas. Either that is not accurate or your truck gets 5 miles to the gallon. Either way is ridiculous. Positive note, the location is convenient, the truck was ready at the appointed time, and the service was very friendly.

NATHAN CRAWFORD 
Rating:
5.0

Customer did not leave a comment.

John Nixon 
Rating:
5.0

Not a thing ! I do business with your location because the windows are always cleaner than the prior location!!! 😊

melanie Mcdaniel 
Rating:
5.0

Customer did not leave a comment.

Sherry Sands 
Rating:
5.0

Customer did not leave a comment.

david walker 
Rating:
5.0

Customer did not leave a comment.

Kristian Vagnarelli 
Rating:
4.0

My service agent James was excellent. Knowledgeable, efficient, and capable in all things U-Haul. Reservations, Check-In, preparing the vehicle (truck and trailer), e-mail links, and going over everything related to the rental. Kudos James. Return was ridiculously easy.

steve cofer 
Rating:
3.0

Customer did not leave a comment.

Tyrrel Smith 
Rating:
5.0

excellent crew unsurpassed

Bob Calvillo 
Rating:
3.0

Paid for a dolly but no dolly was in the unit. Had to come back to get it. Customer service was mediocre. Too much to do online for the customer once they give you the keys. People are trying to move NOT sit in the vehicle to complete the U haul process for them.

Jerome Bethea 
Rating:
5.0

Nothing!!

melanie Mcdaniel 
Rating:
5.0

The really nice lady upfront who checked me in was awesome! She was very helpful and fun to talk to.

stephine perry 
Rating:
5.0

Customer did not leave a comment.

Marcus Gaul 
Rating:
5.0

Customer did not leave a comment.

Shirley Millette 
Rating:
5.0

It was a great pickup and experience on both ends! I loved my time working with U-Haul and will always recommend when I can!

Jarius Hillman 
Rating:
5.0

Customer did not leave a comment.

Joseph Mitchell 
Rating:
3.0

Customer did not leave a comment.

Kevin Foley 
Rating:
3.0

Customer did not leave a comment.

IFFATALIMA SANDERLIN 
Rating:
3.0

Everything was good until they lied about my fuel and tried to charge me double on return. Thankfully once I filed a complaint someone got back to me and was able to straighten everything out.

Cutrell Jenkins 
Rating:
5.0

Customer did not leave a comment.

Philip Sifen 
Rating:
5.0

Customer did not leave a comment.

Brandez Robinson 
Rating:
1.0

You charged me a dueling fee after I put more fuel in the vehicle than I got it with. It also didn’t include a dolly that you charged me for. Never coming here again. Horrible experience.

Nicholas Crodick 
Rating:
5.0

Excellent Customer Service from the young ladies at the front desk, to the kind gentleman that takes in the trucks at the end of the day.

Paul Olsen 
Rating:
5.0

Customer did not leave a comment.

Danica Royster  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard Seguso 
Rating:
3.0

The location was further from my chosen pickup location so I had to ask for more mileage allotment, and in a really sketchy area of the city. The equipment was clean but the truck broke down before I reached my destination, so the maintenance was probably not good.

Valerie Sumpter 
Rating:
4.0

Customer did not leave a comment.

Karen Griffin 
Rating:
5.0

I always rent from this location. They are pleasant, knowledgeable, and efficient. The lot has room to park and maneuver. I rented a local truck, and despite the high mileage, the truck was in good shape. I would recommend this location to anyone in Hampton Roads.

Peter Demane 
Rating:
5.0

Wonderful staff the BEST I have encountered renting form other location! Thank you!

Bernard Calvillo 
Rating:
4.0

Staff was friendly and helpful

ashlyn Riggs 
Rating:
5.0

Get the elevator fixed so customers can have access to bigger units without using the stairs

Johnathan Stevenson  |  First Impressions 
Rating:
1.0

Water poured inside the truck and soaked my clothes.

Rudolph Cook 
Rating:
5.0

Make sure the windshield is cleaned inside and out, I had to stop and clean the inside of the windshield because it was so hazy I couldn't see out when the sun was shining in. Other than that, the truck was really clean.

Michael Wehr 
Rating:
5.0

Customer did not leave a comment.

Scaquis Brickhouse 
Rating:
5.0

My only problem was that the dooly needed for my move was unavailable. Other than that I was pleased

Billie DeMary 
Rating:
5.0

Everything was set up and ready to go for us. The truck was clean and the service personnel were professional and helpful.

Philip Hughey 
Rating:
4.0

Customer did not leave a comment.

Shareena Handy 
Rating:
5.0

No issues, truck was ready to go

Cassandra Elverum 
Rating:
5.0

This location is very well managed and by far better than many locations that I have done business with. Ms. Collins is very knowledgeable and dedicated to the efficiency that makes this location stand out to me. Her staff is friendly and competent as well.

Timothy Leonard 
Rating:
5.0

Customer did not leave a comment.

Randy Frischmann 
Rating:
5.0

Nothing!

stuart Davis 
Rating:
4.0

The truck was ready ontime

William Brininger 
Rating:
5.0

The staff was great and so fun to work with. Thank you 🤗

james monroe 
Rating:
3.0

Customer did not leave a comment.

Nicole Smith-Perez 
Rating:
4.0

I returned the truck, and trailer, after hours so I can’t write very much about this location. I think the return process was a little lengthy but it wasn’t horrible.

Sheralyn Agoff 
Rating:
5.0

Customer did not leave a comment.

Michelle Fox 
Rating:
5.0

Customer did not leave a comment.

CREELMONTREL HOLLOWAY  |  Overall Experience 
Rating:
5.0

I’ve rented trucks and vans from U Haul and I’ve used their storage facilities. The experience has always been great. I move quite frequently for work and I can easily see myself using U Haul again.

JACK TAYLOR  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Anthony Williams 
Rating:
4.0

Customer did not leave a comment.

Rochelle Thompson 
Rating:
3.0

The staff here was helpful and attentive. The facility itself is just a mess. The elevator, the only one, was inoperable, and staff said it would be weeks before it would be fixed. This made it ridiculously difficult to move items out. Ownership should be discounting fees during this time. The only access is a very steep and narrow set of steps to the 3rd floor, good luck if you have any large items. And, there is never any carts available. Just save yourself the trouble and go to another facility.

Chris Owen  |  Overall Experience 
Rating:
3.0

The elevator has been broken for over a month I moved on 11/1 and couldn’t get my belongings because the stairs was very inconvenient I was told the storage fee was being waived but a lock was still put on my unit when I didn’t pay on 11/24

BONITRARESHAWN LEE  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JONATHAN SIMMONS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JONATHAN SIMMONS  |  First Impressions 
Rating:
4.0

Only issue is the celing paint was chipping and we complained about it but it occurred the whole time we had our boxes in storage, so everything was very dirty when pulled out. The ceiling should be fixed as unsure if there was lead in the paint.

Lisa Brennan  |  Overall Experience 
Rating:
1.0

I was first on line, with a valid reservation for an 8X8 unit. it took 45 minutes, while I was paying a moving crew, to check in. Once checked in, we got no instructions on how to access the unit, that we needed to generate a code, where the unit was, and that the unit was actually a 6X8 unit, not 8X8. We had to pay hundreds of dollars while movers waited around. We will be adding more items in a week or so, and may need the extra space we contracted for. I'd appreciate a call at 919-819-2786

ROBERT REICHMEIDER  |  First Impressions 
Rating:
1.0

Horrible customer service. Lots of bugs and mice in storage area. The elevator was always broken along with the loading ramp.

Tiffani Tocci  |  Overall Experience 
Rating:
4.0

The assistant facility manager was covering from another location. He was helpful and friendly. However, the layout of the facility is not ideal, a second entrance would be very beneficial

ANDREW STOVER  |  First Impressions 
Rating:
4.0

The elevator needed to be replaced the whole time I was a tenant, and finally died just before I was to move out. That and the out of order restroom on the second floor were my only complaints. Otherwise, it is an outstanding facility, and the safest place I could ask for my things.

JT Hine  |  Overall Experience 
Rating:
1.0

The worst place ever in my life to store thing elevator always broken never in service had to carry things down 3flights of stairs an hallways very unsatisfied

Georgia Simek  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

brenda skinner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

dequevlon sims  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Michael Willits  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tyarria Duncan  |  Overall Experience 
Rating:
5.0

Great place to store our stuff while we traveled for 6 months.

Spencer Biggio  |  Overall Experience 
Rating:
5.0

Great facility

KENNETH RAYFIELD JR  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Willits  |  First Impressions 
Rating:
5.0

I truly appreciated meeting Kayla and experiencing her superb customer service when we first began our storage usage. And also Mr. James upon our exiting with his knowledge, guidance, & friendliness with assisting us on departure. Thanks and have a great holiday weekend 😃.

Brent Day-Carroll  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Beatrice King  |  First Impressions 
Rating:
5.0

Thank you

Travarus Clark  |  Overall Experience 
Rating:
5.0

Great Folks ...It's why i go there!!!!

Joseph Sisti  |  Overall Experience 
Rating:
4.0

More explanation of terms and pics would be helpful when choosing units online. I didn’t know what split level meant and having stairs to my unit was problematic so I ended up having to get another unit.The staff are helpful.

LENA KESSLER  |  Online Move In 
Rating:
5.0

Kayla was especially helpful and friendly.

James Butler  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JAMESDUVALLE CURTIS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul Hall  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Fayth Overton  |  Overall Experience 
Rating:
5.0

Customer service from entire staff was superb. With torrential downpours the entire day they kept a smile on throughout. Thanks !

Brent Day-Carroll  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

naizaie bell  |  Overall Experience 
Rating:
5.0

Keep up the good work

ANN BEALE  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Keisha Crawley  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Edward Sykes  |  Overall Experience 
Rating:
5.0

N/A.

Carlton Weaver  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ingrid jordan  |  Overall Experience 
Rating:
5.0

Conner and his team representative was kind, friendly and knowledgeable. Thanks Conner for helping me. I appreciate it, and you

SAMANTHA PEAVY  |  First Impressions 
Rating:
5.0

U-Haul offers excellent storage services. Moreover, the staff is extremely professional, demonstrates excellent human relations skills. and provides excellent customer service. M.J. Martin

MATILDA J. MARTIN  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

marc gracia  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ray Salines  |  First Impressions 
Rating:
5.0

Robert king and Krissy collins provided me with great customer service. Specially Robert when out of his way to provide feedback on my request. They made this experience painful

sylvia gonzalez  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Nichole Clark  |  Overall Experience 
Rating:
3.0

I was not able to access my unit for a very long time because my code did not work on that area. I went more than 3 times to report the issue to employees who told me the situation was going to be reported but apparently nothing was done. Not until I went back and the manager was there and she was able to fix the problem and personally called me when it was fixed.

Carmen Perez- DelValle  |  Overall Experience 
Rating:
3.0

7pm storage time is absolutely ridiculous

KATORRIA HORN  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Troy Thompson  |  First Impressions 
Rating:
1.0

Never anyone at the front desk, employees weren’t helpful.

DAYTONAMAY LAMADE  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

taeo clark  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

milton little  |  Overall Experience 
Rating:
5.0

Ok great work overall.

Joyce Vick  |  Overall Experience 
Rating:
5.0

Great work except at the end they didn’t come check that the storage area was clean so I wouldn’t be responsible but they got it together. Thanks

Joyce Vick  |  Overall Experience 
Rating:
1.0

Never recommending them they need to just stick to renting trucks and vans and trailer hitches. Everything else is unreasonable and rat/roach infested

Dominique Jones  |  Overall Experience 
Rating:
2.0

I had to change my flight three different times which cost me an extra $400 because uhaul Sacramento did not meet their guarantee delivery date. Norfolk did not realize that they even received our uboxes. This was an three week inconvenience and costly miscommunication on U-Haul behalf.

Deron Hendrick  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

briana christian  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TASHALATOY CHAPMAN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NATHANJEMEL GREEN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

arthur rolack  |  Overall Experience 
Rating:
4.0

My son used the storage unit for 5 years and I was pleasantly surprised how nice just about everything in the unit was when we moved it out. Everything was relatively clean and the atmosphere and smell was clean after the long term rental. Thank you.

Betty Wilson  |  Overall Experience 
Rating:
5.0

Linda was great.

Phil Millimaki  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Fayth Overton  |  First Impressions 
Rating:
1.0

So the people working at the customer service counter 1,00000% perfection and great smart knowledgeable But the Guy who checked the truck in was a complete jerk and has no customer service.He does not need to be working there. He made my experience 10,00000 times horrible. So as far as renting trucks or unit no I will not recommend u all

Robert Churchill  |  First Impressions 
Rating:
5.0

Friendly and Helpful at All Times.

Lisa Montgomery  |  Overall Experience 
Rating:
5.0

The associate was very helpful!

PATRICE STEWART  |  Overall Experience 
Rating:
3.0

Staff does not properly communicate with each other. My moved out date for the storage unit was 01/28/2023 not 02/06/23. Information was not properly transmitted to management. I asked staff member if he could note the account on 01/302023 was told yes and found out on 02/06/2023 that no note was left on the account and account wasn’t closed until 02/06/2023.

SHAMIEAMYISHA HALL  |  Overall Experience 
Rating:
1.0

Nobody was rude, but nobody was helpful. I wish somebody would have taken note that I had bought a storage unit and a van, with a return time on the van being after access hours, and that they would’ve mentioned “hey, here are our access hours” so on and so forth. Instead, I was left confused pushing every help button (which didn’t work) and calling every number (with no answers). I ended up having to take all my stuff back to the place I was leaving. Some of my stuff is still in the apartment, some was shoved into my car, some had to be left outside. It was an exhausting, frustrating, and disheartening experience. I want to be kind because I understand how difficult a job in this field can be but I’m upset about how poorly this went.

ALEXANDER ROSE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Melvin Roy  |  Overall Experience 
Rating:
5.0

Thank you for your business Monticello in Norfolk Virginia U-Haul company has the best staff in town.

Shawanda Wynn james  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Delaina Chisholm  |  First Impressions 
Rating:
4.0

Real friendly people. Very helpful. The actual storage area was a little run down.

JACK TAYLOR  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dalisha Smith  |  First Impressions 
Rating:
5.0

Staff was very helpful and accommodating

CEASER HERRERA  |  First Impressions 
Rating:
5.0

Complete satisfaction

Claude Mcclain  |  First Impressions 
Rating:
5.0

The representatives on shift that helped me on my move in day were awesome. They provided detailed instructions about the facility and assisted me with an issue with my unit that was much appreciated.

Aisha Osman  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

kelvin fisher  |  Overall Experience 
Rating:
5.0

Everyone there was so helpful and nice! Especially the guy working the counter, he was training someone else and still managed to impress my Dad which is a hard thing to do! I wish I remembered his name :(

REBECCA OROSS  |  First Impressions 
Rating:
5.0

Karissa at the Norfolk - Monticello location was very nice and informative. She made the process smooth and easy to follow. Thank you

Travarus Clark  |  First Impressions 
Rating:
5.0

The manager on duty Kayla is VERY NICE AND FRIENDLY.

Yvonne Lawrence  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Eugenia Wilson  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Sharee Lamb  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Lisa Montgomery  |  First Impressions 
Rating:
1.0

When arriving, a finger point was all the direction we received for finding the unit. Once arriving to my unit the lock was not present, like the reservation stated. On the first day of moving things into the storage, the lift was not working functionally. We asked an associate, who was very helpful, but she could not get it to work either. The general manager was agitated and dismissive in conversation, as if we were inconveniencing her day. Will not recommend nor will my husband and I be using u-haul again for our moving essentials.

Sunshea Fauntleroy  |  Online Move In 
Rating:
3.0

The office was routinely understaffed based on the time it took to be helped. Frequent damage to facilities that impacted access (garage door does not open, etc). Lots of trash around the building. Price excessive for value received.

PAT MCALEER  |  Overall Experience 
Rating:
1.0

There was a foul odor in the unit and the entire building. The unit was poorly maintained and inconviently laid out with narrow dark hallways leading to the unit. They staff provide unclear direction to where you could find the unit. And when I raised concerns about the state of the unit I was told they were all like that. They also are indoor units that have mice. I just asked for a refund because the unit was so poorly Kept. I will stick to just using the trucks because the storage facilities are not up to par.

Danielle Daniels  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Tyisha Richards  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Corey Mason  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Burnett  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Shelonda Pulley  |  First Impressions 
Rating:
4.0

The storage was bigger then I expected and I loved it.

Catherine Brown  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Krystle Lappinen  |  Overall Experience 
Rating:
2.0

Needed to have my code reset as it wasn’t working, inconvenient and uneven floors, no available carts, not very well kept. I would choose AAAA storage just down the road 10 out of 10 times over this place.

Aaron Sadlo  |  Overall Experience 
Rating:
2.0

Had been an of and on user at this site and for the most part it went ok. First major intrusion was a waiter leak obtain my belongings, but it was quickly addressed and no harm done. The second multi year fiasco was when I put somemajor home woodworking there for what I thought was going to be maybe a year or two.. these tools collectively weigh over one thousand pounds and were tucked away dry on the third floor went to get them a few years back only to discover that the elevator serving that side of the building was out and I'd learnitv works be out while parts were being made. This was a multi-year problem that was only remedied earlier this year. What insulted me and no doubt others was that I had to find out the hard way, and to ask redress for relief for payments for storage I could not access. It took about a year to get parts, installed, city approved. Much of my consternation could have been avoided if uhaul had been proactive.asimple letter explaining the issue, timeline to fix and my options. Losing trust in a vendor because they fail to communicate proactively an issue that affects me was unacceptable. I should not have had to push for relief or learn about by trying to move my tools out. It will cost me several hundred dollars to replace all the belts, lube honest, sharpen cutter blades on my bed joiner and table saw and clean and lubricate all steel surfaces, removing oxidation from work surfaces. Needless to say, while the location was good and the fees fair, the multi year fiasco of no elevator was poorly handled. Sincerely Pete Dawson

peter dawson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Carla Perkins  |  Overall Experience 
Rating:
1.0

After being a loyal and upstanding customer, I was both shocked and appalled at the fact I had a red lock on my unit. After asking the associate at the desk for assistance I was told that I would have to wait till Monday. I would not stand for this. After reaching out to essentially a hero for the common folk, I was able to get the lock removed. Not by the staff I had trusted with the safety of my belonging I hold near and dear to me, but a man of the night, or in this case, day. I will be sure to spread the word to my friends, family and citizens of the state of Virginia to not do business with this "establishment". I couldn't be more grateful to be out of this situation.

Chase Martin  |  Overall Experience 
Rating:
5.0

Nice an clean staff helpful for disable people very helpful thank you

melody miller  |  Overall Experience 
Rating:
5.0

Better marking for storage

KEITH KIDD  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Alexandra Brown  |  First Impressions 
Rating:
5.0

Nice and polite

Edward Sykes  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Markita Brownson  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Cynthia Trinidad  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Destiny Gutshall  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shawanda Wynn james  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anton Allen  |  Overall Experience 
Rating:
1.0

The worse place that i have ever rented from , will not recommend this place to no one.

Sheryl Hunt  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Cynthia Trinidad  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ruth Vazquez  |  First Impressions 
Rating:
5.0

This was my first experience with U-Haul. Customer Service was "top notch". Kayla Fraser was great. Very helpful. She goes the extra mile to take care of her customers. If I ever have storage needs in the future, I will definitely return to this location.

Curtis Mathis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

OLUREMI Hart  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Benjamin Post  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kenneth Brush  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

FRANKHENRY HEATH  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sakima Locker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian Karl  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Keisha Williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Suzanne Pugin  |  Overall Experience 
Rating:
5.0

People may need to use the elevator after 7 pm should run until storage closes.

Joyce Vick  |  First Impressions 
Rating:
1.0

The staff was not friendly. I sent several emails to stop my contract and they did not respond. When I called I was on hold for 8 minutes. I was charged fir a full extra month that I did not need or want. I had tried to terminate my contract. I think the staff intentionally dud not respond to me so they could charge me one more month. And the garage door to access the storage units is broken, making it difficult to bring in furniture through the small door. I would absolutely not recommend this location. Terrible customer service.

Delphine Carnes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

runiqa burden  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Autumn Bray  |  First Impressions 
Rating:
3.0

The setup of the building is awkward and the main office is on the complete opposite side of the storage entrance. The driveways to the storage unloading is small and the uhauls don’t fit up the ramp to the upper floors. There are no clear direction on which door leads to the second floor or vs the first floor. Was confusing to figure out.

BRIANNA GREGG-ELDRIDGE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANTHONY DERRICOTT  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

ARETHAMILLS LYONS  |  Overall Experience 
Rating:
3.0

Thank you praise God

laverne warren  |  First Impressions 
Rating:
5.0

Great customer service and I appreciated that very much.

Wilma Williams  |  Overall Experience 
Rating:
5.0

There were a few dead roaches on the floor of the facility which slightly concerned me but other than that it was a perfect experience. Would’ve stayed there longer if I could afford it.

MONICALYNETTE WHITTEN  |  Overall Experience 
Rating:
1.0

HORRIBLE experience. I will never rent from Uhaul again

Leah Guilmette  |  Online Move In 
Rating:
5.0

An amazing experience and the staff was/is very helpful and friendly. I thought they went above and beyond to help me and I highly recommend this facility to anyone looking to store things and the packing supplies are always plentiful and well stocked. I would like to thank all of the staff that helped me with all of my questions and they even walked me around and showed me how to work things on this facility.

Deborah Hopewell  |  First Impressions 
Rating:
5.0

The only issue I have with the establishment is that there is no storage for people with motorcycles or scooters accommodations need to be made for people with motorcycles and scooters because when people are moving from one place to another sometimes they need to store these kind of vehicles until they get settled other than that the only other issue I have is if you go into the storage unit at night sometimes the lights will shut off in the building forcing you to wander around in the dark until you move in the right place and they come back on I believe they are motion sensored lights but that can be dangerous at night if you're in there moving stuff and they happen to go out I've had this happen on two or three occasions where I be moving stuff in or out and the lights go out forcing me to wander around until I hit the sensors that activate the lights to come back on other than that I find no fault in the establishment at all

james lynch  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tyler Mispley  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Skye Rivera   |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Wendy Simon  |  First Impressions 
Rating:
5.0

Nice

patricia parker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sheri Arnold  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Courtney Sessoms  |  Overall Experience 
Rating:
5.0

Uncomplicated and convenient

Suzanne Pugin  |  First Impressions 
Rating:
3.0

None for now.

TERRY M MAJETTE  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Thorton Ferreira  |  Overall Experience 
Rating:
1.0

The young lady was very nasty there were dead mice in the corners of the 1st level would not recommend

JHADAH WALKE  |  Overall Experience 
Rating:
2.0

The office staff was amazing. The storage facility itself is the worst facility I have ever seen.

Jessica LaCour  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Jasmine Johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barbara Bailey  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MAMIEELIZABETH LAMB  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bryan Daulton  |  First Impressions 
Rating:
5.0

Everything was great

GLADYS OVERTON  |  Overall Experience 
Rating:
1.0

I will be moving out ASAP

Jessica LaCour  |  First Impressions 
Rating:
4.0

Good experience

john pennington  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melissa Farrell  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Angela Jones  |  Overall Experience 
Rating:
5.0

I can’t remember the Young lady's name who assisted me, but she was soooo professional & patient not only w/me but other Customers as well. I’d definitely refer my family & friends

ANGELAYVONNE ROUNDTREE  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Annette Roe  |  Overall Experience 
Rating:
5.0

Thank you all for helping me out i lost my keys and i told them what was up she said it was cool thanks

Christopher Jordan sr  |  Overall Experience 
Rating:
4.0

The only reason I am not giving 5 stars is because I had to wait at least an hour for someone to remove a lock on the unit at the time of my move-in. They were unable to unlock it due to rust and it took an hour for the issue to be resolved. Outside of this issue, everything else went very well and I am pleased with my unit and the cleanliness of the place.

sherry granberry  |  First Impressions 
Rating:
5.0

I was having issues with my car, since it died on trip up here. She climbed through my trunk to sit in my driver's seat to steer and hit the brakes when needed. Plus all of the staff was polite.

Joshua Sanders  |  First Impressions 
Rating:
1.0

I completed my check in and was walked to my storage. I placed all of my belongs on the elevator and proceeded to my unit on the 3rd floor. When I got off elevator and arrived Within an hour another customer at moved into my storage and placed their lock on my paid storage. I could not get through to the front office via phone so I had to leave my items on the elevator and walk to the office. Once I arrived I was told I had to wait until the lady who helped me get off of lunch. I explained my things are on the elevator we have already been here for hours can you just give me another unit. I was told I had to wait. The lady comes back and tries to figure out what is going on. This takes over an hour. The store manager was called and advised they cannot do anything for me. I had to take a smaller unit or pay a lot more the bigger. I explained I do not have the money. I am a single parent and already stretched with funding. I contacted corporate Uhaul and spoke with the supervisor and was on the phone for 45 min. The supervisor spoke with the cashier after we waited 20 min for her to get on the phone because she would not get on the phone. The employee lied to corporate and told the lady the customer will be there any min to get in storage and remove their belongings from my storage so I can move in. The corporate supervisor said there is nothing they can do but she will notate the account to contact the regional manger. I had to wait another 1 hour for the people to get there then a longer time to remove their items so my things can be moved in. We spent a total of over 5 hours. I was met with an attitude and disrespect. This is outrageous. I have never been treated this way by a company. The manger had no regard for customer service or cared and the employee continued to cut me off and not allow me to talk. I would like someone from corporate to contact me back. Other customers had to wait hours to use the one elevator because our belongings were stuck on the elevator with no where to go. The is unacceptable. Please investigate and take proper actions to remove the manger and employee at the establishment.

Sherrie Watson  |  First Impressions 
Rating:
5.0

Excellent service and very helpful!

Mathew Nortier  |  First Impressions 
Rating:
3.0

One of the staff was not helpful at all.

Ebenezer Daniels  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Oscar Fernandez  |  First Impressions 
Rating:
5.0

Autumn helped me when I was in a very tight situation. I appreciate her willingness to work with me; especially since I was at wits’ end. Thank you!

KARENJAMIL REAVES  |  Overall Experience 
Rating:
3.0

My contract got put on hold and I couldn’t get my credits sent back to me. I’m still waiting on the refund as of right now. Other than that it was a good experience

Shemar James  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Grey Anderson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CARL LAMONDUE  |  First Impressions 
Rating:
5.0

, The best storage facility I ever rented from, I’d like to give a special thanks to Autumn We’re going above and beyond The World needs more people like her !

James Monski  |  Overall Experience 
Rating:
5.0

Autumn was friendly and very helpful. I appreciated the easy in and out of the facility. Occasionally there would be multiple customers trying to use the freight elevator but usually the wait wasn't too bad.

Kevin Pitcock  |  Overall Experience 
Rating:
5.0

Very difficult to access second floor storage lockers. Narrow hallway and stairs.

Connor Gallery  |  Overall Experience 
Rating:
5.0

Autumn is a great manager! She really Rocks!!!

KARENJAMIL REAVES  |  First Impressions 
Rating:
2.0

The staff was extremely friendly, no complaints there. The unit I was assigned was a relatively small unit and there was a large 2 foot in diameter pool in the back corner which took up a lot of space and made it awkard to place belongings around. Also there were roaches present in the unit and my belongings at moveout. The facility had access cards so access hours could be longer than office hours.

Ashley Martin  |  Overall Experience 
Rating:
4.0

Could really invest in some automated windows or louvers. Ventilation is bad. There are never carts available. Ever.

Shari spors  |  First Impressions 
Rating:
2.0

I moved into this unit following a move. The move experience with Uhaul was terrible and the move-in here was complicated by the unit not being ready in accordance with the instructions provided by Uhaul and a significantly understaffed office that resulted in having to wait almost an hour to get into the unit after arriving.

PAT MCALEER  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

MARCIAGAIL FRALEY  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

thomas Miller  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Susan Philyaw  |  Online Move In 
Rating:
2.0

Customer did not leave a comment.

james fagan  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

jordyn work  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Immanuel Arlanza  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RANDYCHRISTIAN WALKER  |  First Impressions 
Rating:
5.0

I did wanted to know do I get a refund back for my store

cynthia edwards  |  Overall Experience 
Rating:
1.0

Horrible experience. Had a unit on the 3rd floor for 3 years. The elevator was broken at least 75% of that time. Was given 1 month free. Unable to get my stuff without hauling it down 2 flights of stairs and down the ramp. Staff didn’t seem to care and had no resolution. Charging people for something they can’t use. Borderline criminal. Will tell everyone I know not to ever use this locations.

billy hennessey  |  Overall Experience 
Rating:
5.0

Over the years that I was at UHaul, I have seen several managements come and go..But each one and the employees were exceptional Friendly and Kind. Thanking each one for their Patience, Conversations, Smiles, Warm Hearts and Customet Service. Prayers and Blessings to All.

LISA MONTGOMERY  |  Overall Experience 
Rating:
5.0

The staff is extremely outstanding!!! I have recommended 4 people so far and will definitely continue telling people about them.

Adarice Lowe  |  Overall Experience 
Rating:
5.0

Pretty smooth process

Ahmad Reshard  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

PETER M DAWSON  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

peter dawson  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

VERNA HOLLINGSWORTH  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Verna Hollingsworth  |  First Impressions 
Rating:
3.0

While the store and staff were great and very helpful we weren’t informed that the elevator was out until the employee suggested we switch to a storage room on the first floor, which due to availability was smaller than the one we were looking at.

GEORGE BARBER  |  First Impressions 
Rating:
1.0

The only stairwell was beyond too steep and made moving in more difficult than it needed to be.

Camryn Platt-Morris  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

christian probst  |  First Impressions 
Rating:
1.0

I booked the third floor and I couldn’t even use it because the elevator was broken and there was nothing about it on the website and I needed to go back another day to get a refund

Whitney Bivins  |  Online Move In 
Rating:
4.0

The staff are great and the location is convenient. I honestly had no issues with the staff or the facility in general. Unfortunately, there’s always a ton of homeless people milling around outside and trying to follow you in and the big garage doors don’t close right behind you. I had a guy try to take stuff while I was making trips between my unit and my vehicle, and the ramps to the second level aren’t fit for anything larger than a sedan, so I had to park on the street. This place is in need of an update and needs a security guard to watch the back ramp doors. Additionally, 24/7 access and 24/7 security should be a thing at every U-Haul. Like I said though, the staff are great and doing their best. I had zero issues with staff and Autumn was always a pleasure to talk to. I think any storage place in Norfolk is bound to have the same security issues.

Matthew Allen  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Francis Robinson  |  First Impressions 
Rating:
5.0

Woman who checked me in was friendly and competent. Thanks!

Connor Gallery  |  First Impressions 
Rating:
4.0

My only issue was the elevator is broken and I needed a unit, which was on the 2nd floor pushing really heavy stuff up a steep ramp on a cart was really difficult as it was just myself and my two teenage sons. Otherwise the staff was very friendly and helpful. Also it would be nice to access the unit late at night due to my work hours.

JENNABETH BAILEY  |  First Impressions 
Rating:
5.0

Employees are awesome

Nilaykumar Patel  |  First Impressions 
Rating:
5.0

Awesome staff!!!!!! Super friendly! Extremely helpful. I had to switch my unit and it was a breeze. Super helpful very friendly! Great storage options!

JOSEPH GRABERT  |  First Impressions 
Rating:
5.0

Chris did a wonderful and outstanding job.

sumiko brown  |  First Impressions 
Rating:
1.0

Unfortunately, per staff, my unit got infested with rodents after it was found that three other units were being lived in.

Kyndra Kain  |  Overall Experience 
Rating:
5.0

Mrs B. Ford represents Uhaul very well with her customer service. I was very impressed...

Julius DeMary  |  Online Move In 
Rating:
5.0

Chris has always taken care of our needs exceptionaly well.

Admirals ECHL Hockey  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Onaysha Lambert  |  First Impressions 
Rating:
5.0

The ceiling paint is peeling off and falling on the storage room contents

GEORGE WILSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

evongeline henderson  |  Overall Experience 
Rating:
1.0

The storage units are made out of plywood and chicken wire. Not secure or safe. It is not ventilated and very hot. Access to the storage is almost impossible. Cant fit uhaul into the storage area and even a normal car is a very tight fit. The 'gate' is broken and not fully.closed and looks.like it's been pried open on the bottom. Zero stars. The uhaul storage in VA Beach is leaps and bounds better than this norfolk location.

Dylan O'Connor  |  Overall Experience 
Rating:
1.0

I had to wait in an incredibly long line because there was only one person working. I Tried to use the online tools to both return my truck and check in to my storage unit in order to skip the lines but the online services did not work, never gave me an option to check in even though i received an email telling me to do so. Would not rent storage from this location again.

Caroline Roberts  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Max Porter  |  Overall Experience 
Rating:
3.0

It was not communicated that the elevator was Not working in the rental process. Although inconvenient, it would not have been a problem if the 3rd floor unit had better stairwell access. Due to the narrow stairwell entrance, we were unable to move any large pieces of furniture into the unit. Due to this, my couch is now sitting in my fiancé’s apartment. There is also no indication that the elevator will be fixed anytime soon which makes removing my belongings a a nightmare. I would not have rented the unit if I had known about the access issues. The staff were very friendly and helpful.

Robert White  |  Online Move In 
Rating:
5.0

Staff was really friendly and very helpful ! Thanks please give this lovely staff a raise ! Very helpful and willing to guide me through the whole process.

SEAN YELTON  |  First Impressions 
Rating:
1.0

Apparently the facility had a broken elevator for quite some time. When I tried to move out I had to carry my furniture down a ramp. Much of it got broken as I attempted to do so. Some kind of notification should have been given especially since they still accepted full payment of the storage rent! Also there were rat droppings on most of my belongings! I had to throw a lot of it away. Climate control is overstated as here is no control on the 2nd floor! This was a waste of money for a whole year!

Ann Thomas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrew Duah  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Christina Harrison  |  Overall Experience 
Rating:
2.0

Roaches. Stinky. Scary. Two roaches hitched a ride and ended up in my brand new garage. I had to throw out all cardboard immediately and scrub garage to prevent an infestation. I’ve never experienced a storage unit so dirty. Staff is nice but storage facility needs a revamp ASAP.

Jennifer Russell  |  Overall Experience 
Rating:
5.0

Great customer service, no waiting for help, convenient and clean.

ramona cuffee  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

dottie edmonds  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

lonnie humphery  |  Overall Experience 
Rating:
1.0

This storage is infested with rodents. I will never rent here again. I'm paying for a unit with insurance and still no help. I'm probably gonna have to get channel 10 on your side. Please do not rent a storage unit here on Monticello Ave. unless you don't want your stuff anymore.

sharon webb  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Oscar Fernandez  |  First Impressions 
Rating:
5.0

Very professional and friendly staff

ramona cuffee  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Christina Harrison  |  First Impressions 
Rating:
5.0

I rented a unit here for six months and have no complaints. A well-managed facility.

Carter White  |  Overall Experience 
Rating:
1.0

The facility is not well lit. Elevators and exterior doors did not work correctly. Not clean, I had mice in my unit and mouse feces on my belongings.

Carleigh Gregory  |  Overall Experience 
Rating:
5.0

Staff very friendly and knowledgeable

herbert houston  |  Overall Experience 
Rating:
5.0

Great staff and secure location. Easy access and great communication. I will use uhaul for future storage needs.

Steven Reynolds  |  Overall Experience 
Rating:
5.0

all good

W.F. HALL  |  Overall Experience 
Rating:
5.0

it was outstanding

Samuel Goines  |  First Impressions 
Rating:
2.0

You had a flood in 2016. You sent my notification to the wrong address and transposed the telephone number so I was not contacted.

WILLAR BAUM  |  Overall Experience 
Rating:
1.0

Unprofessional, lazy and rude personnel

isay ortega chanon  |  First Impressions 
Rating:
1.0

I phone office before move out said 15 mini wait I drove up there three people doing nothing but be on there phones and talking and eating really!! I wasted my gas something so small I could of phon

Linda George  |  Overall Experience 
Rating:
5.0

Great service at both checkout and return. A+

Admirals ECHL Hockey  |  First Impressions 
Rating:
5.0

Staff has been extremely cooperative!

Dorthy Huggins  |  First Impressions 
Rating:
1.0

Hallways to storage units were too narrow. Yesterday I arrived at office after being on hold for 5 minutes there were 3 employees there no other customers but all were eating claimed no one had called

JEANNE BUTTERWORTH  |  Overall Experience 
Rating:
5.0

Thanks for the assistance

Jeffrey Martin  |  First Impressions 
Rating:
4.0

.

DONALD BROWN  |  Overall Experience 
Rating:
1.0

Those were not storage units those were closets. I kept stating I had large furniture and they tried to stick me in 2 small units 10x10x6. I have a king size mattress that is taller than 6 foot.

Angela Mitchell  |  First Impressions 
Rating:
5.0

Great service

camille irby  |  Overall Experience 
Rating:
5.0

Overall it was an excellent experience , friendly

jo-ann cater  |  Overall Experience 
Rating:
5.0

I received fast courteous service. Everyone was friendly and thorough.

PATRICK NIXON  |  First Impressions 
Rating:
5.0

Thanks so much for your excellent service. I couldn't have been more satisfied, I appreciate u guys so much.

JEAN BELL  |  First Impressions 
Rating:
1.0

The unit itself was fine but my account autobilled the day before I moved out and the store refused to prorate it a day. So I lost $115 for one extra day of storage.

Kendall Edson  |  Overall Experience 
Rating:
5.0

The ladies there was very friendly..great customer service skills

tanisha love  |  First Impressions 
Rating:
5.0

Employees was very helpful. Thank you.

Randy Davis  |  First Impressions 
Rating:
5.0

Excellent service, no issue.

landry ngeleza  |  First Impressions 
Rating:
5.0

The staff working were outstanding. Especially the storage lady who showed me around

Desmond Cantey  |  First Impressions 
Rating:
5.0

Velma and Celina went above their duties to make sure I was satisfied with not Th the truck and storage unit.

Mary Addison  |  First Impressions 
Rating:
5.0

Very helpful

Adrienne Jordan Kasmauski  |  Overall Experience 
Rating:
5.0

The manager was very helpful at checkin. Backing my truck up to the elevator and only making one trip made unloading incredibly easy and fast.

Kevin Pitcock  |  First Impressions 
Rating:
2.0

I got 'late payment' notices every tie even though i signed up for auto pay. I also got charged for the last month even though we gave our proper notice and vacated before the month was out. REFUND.

Amber Dobsovic  |  Overall Experience 
Rating:
5.0

Checking in was quick and hassle free. The facility was clean and spacious. Perfect location.

Ann Thomas  |  First Impressions 
Rating:
5.0

Thank you for your courtesy and professionalism.

Judith Buck  |  First Impressions 
Rating:
5.0

It's always about service and accessibility. Thanks you for taking care of my needs.

THOMAS ALLEN  |  Overall Experience 
Rating:
1.0

Thanks for letting someone cut my lock and steal most of my stuff and not keeping up with the case for it. Worst experience ever. Will never use U-Haul again

courtney Bellamy  |  Overall Experience 
Rating:
1.0

All of my belongings were flooded. I have to restart all of the essentials I need for everyday living. We were not even aware that our unit Was flooded or that there were any issues regarding this.

ramsey innabtriesh  |  Overall Experience 
Rating:
4.0

Only issue was that a rat got into our storage unit somehow and ate a hole in our mattress.

elizabeth jones  |  Overall Experience 
Rating:
5.0

Bit of a mouse problem but other than excellent.

CHRISTOPHER L THOMPSON  |  Overall Experience 
Rating:
2.0

Mouse all in my things I will not be back

crystal miller  |  Overall Experience 
Rating:
5.0

Chris was always very helpful and efficient.

aimee brennan  |  Overall Experience 
Rating:
5.0

People are very friendly and the storage space very clean and secure.

Karla Rodriguez  |  Overall Experience 
Rating:
5.0

All my needs were met! I was very pleased with the way staff found the right storage size to fit all my belongings.

MARCUS WILLIAMS  |  Overall Experience 
Rating:
1.0

Facilities were very unkept. Rat feces was everywhere in unit and there was even a dead rat toward the end of my stay! Roof caved in and caused water damage to my things. Do NOT recommend whatsoever.

Alexis Davis  |  Overall Experience 
Rating:
2.0

Poor reception and difficult to get storage unit set up properly

bridget golob  |  Reservation 
Rating:
5.0

Thank you for having wonderful employees such as Chris running your fail operations.

yolanda stoner  |  Reservation 
Rating:
3.0

Mice got in and ate my things

Kirsten Trvais  |  Overall Experience 
Rating:
5.0

👍

simone luck  |  Overall Experience 
Rating:
3.0

The manager works hard at a very old facility that is breaking down, making it hard to get around up and down inside from floor to floor. Elevator often out of order.

Julie Basco  |  Overall Experience 
Rating:
5.0

MY EXPERIENCE AT UHAUL WAS OUTSTANDING.CHRISTOHER WAS A VERY KNOWLEDGABLE GUY. HIS CUSTOMER SERVICE WAS EXCELLENT. WHEN I FINISH TALKING WITH HIM I WOULD ALWAYS LEAVE WITH A GOOD FEELING .

Gary Harrell  |  Overall Experience 
Rating:
4.0

I know they’re doing renovations but over in the older part the ceiling paint is flaking off and did fall on some of my things. I don’t really think it would damage anything it’s just more of a bother

Michelle Lee  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

    We have the most coverage in North America!

  • U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane

    Propane service delivered straight to your door!

  • Trucks for Sale

    We have the largest selection in the industry!

Back
To Top