Customer Reviews for U-Haul Moving & Storage at Dixie Hwy

8,509 reviews

4425 Dixie Hwy   Elsmere, KY 41018
(S Of Airport Rd)

(859) 342-8170

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(859) 342-8170

4425 Dixie Hwy
Elsmere, KY 41018
(S Of Airport Rd)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

matthew N. 
Rating:
5.0

Customer did not leave a comment.

Nilie S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ed F. 
Rating:
3.0

Subsequently to this my brother had hurt his back moving our furniture because the needed supplies were not available. I am highly disappointed with Uhaul at this time

Elizabeth T. 
Rating:
5.0

Customer did not leave a comment.

Maura Q. 
Rating:
5.0

Several different franchises assisted me along my the way. Nice job

bob O. 
Rating:
5.0

Great customer service

Debbie B. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

fast service

Paul B. 
Rating:
5.0

Customer did not leave a comment.

CLARENCE H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amanda W. 
Rating:
4.0

I chose to do on line check out of my truck. I have a temporary drivers license on paper until my drivers license card comes. The on line check in would not “take it” since there was no bar code. It would have been nice to know this up front. The truck I was assigned was blocked by another truck. Luckily there was staff on site to take care of both these issues (esp moving the other truck out of the way? What if no staff were on site??

Suzanne B. 
Rating:
5.0

Great service from this location as always.

Charles D. 
Rating:
5.0

Customer did not leave a comment.

hilda M. 
Rating:
5.0

Customer did not leave a comment.

judith J. 
Rating:
3.0

Customer did not leave a comment.

Mohiy El Din E. 
Rating:
5.0

They where very helpful and also bought my boxes back that where left over.

Darrin` H. 
Rating:
5.0

Customer did not leave a comment.

Silmarie S. 
Rating:
4.0

Customer did not leave a comment.

Ron F. 
Rating:
3.0

Still waiting on my receipt

Alan H. 
Rating:
5.0

Customer did not leave a comment.

Joseph S. 
Rating:
5.0

Customer did not leave a comment.

allen M. 
Rating:
5.0

Very professional and friendly female employees not so much with male employees. But overall I am impressed. Thank you

Dave H.  |  Overall Experience 
Rating:
5.0

Over charged when dropped off

Mark W. 
Rating:
4.0

Customer did not leave a comment.

Jessica R. 
Rating:
5.0

Customer did not leave a comment.

Raymond A. 
Rating:
5.0

Jeannette was Great! I think that's her name! I'll definitely use y'all again👍🏼

Melissa P. 
Rating:
5.0

Is good

Nike M. 
Rating:
5.0

Thanks you

Jean Pierre M. 
Rating:
5.0

Check in and check out was very smooth

Pam H. 
Rating:
5.0

Trailer was ready to go when I arrived and agents were very helpful. It made the move seamless. Thanks!

Doug C. 
Rating:
4.0

Customer did not leave a comment.

Linda O. 
Rating:
3.0

Be honest about the rates. I got online did a “quote”. Mileage was “quoted” at $0.49 but I was charged $0.99 a mile. My rental cost DOUBLE what I expected.

Melissa R. 
Rating:
5.0

Customer did not leave a comment.

Joe K. 
Rating:
1.0

Stop trying to nickle and dime your customers to the bank to make money

Blaec W. 
Rating:
3.0

SODA OR SOMETHING STICKY HAD BEEN SPILT ON HEAT CONTROL KNOBS, WERE HARD TO BREAK LOOSE AND TURN ON. THE WINDOWS ON THE INSIDE WERE VERY DIRTY. HAD TO CLEAN THEM. IF THEY LOADED THE VAN, I WOULD HAVE HAD TO PAY FOR THAT. WITH THE MONEY I SPENT TO USE THAT TRUCK IT WOULDN'T HURT UHAUL TO LOAD IT WITHOUT CHARGING. THE CAR HAULER HAD ONE OF THE RACHET STRAPS THAT WOULDN'T TIGHTEN UP. IT JUST KEPT TURNING.IF A COMPANY WANTS TO CHARGE THESE KIND OF PRICES, THEY OUGHT TO MAKE SURE EVERYTHING IS CLEAN AND WORKING CORRECTLY.

louise P. 
Rating:
5.0

The general manager service was excellent friendly helpful all around a great place and environment

dj M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Steve B. 
Rating:
3.0

Customer did not leave a comment.

Troy L. 
Rating:
1.0

i cant get into access unit sitting outside with bunch stuff in my uhaul

Christina V.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
3.0

Well I walked into the facility and couldn't find anybody. I walked around saying "hello" and after 6mins as I was walking out someone appeared. They asked if I was returning and I said "yes" and they said your all set. Never checked to see if any amount of money would be refunded. She said there wouldn't be. I returned the truck 1 day early. If someone could look into it it would be great.

Karen R. 
Rating:
3.0

Customer did not leave a comment.

Kelly W. 
Rating:
3.0

Tires had very little tread left and with rain in the forecast, was a little concerned towing. During the trip, driver's side running light quit working.

Brad M. 
Rating:
5.0

My movers were great. Thanks for all the help and great work

Devin W. 
Rating:
5.0

Staff was great to deal with. Both check in and check out process was very quick and easy. I've rented from the location in the past and it has always been a great experience. Thanks, Phil

PHIL H. 
Rating:
5.0

Customer did not leave a comment.

Bradley D.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

The lady who checked me out was extremely helpful very knowledgeable. The gentleman who showed me where the truck was was a bright part of my day seem to really like his job and had some very useful information about the trip I was about to take with the truck.

John G. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL K. 
Rating:
5.0

Just everything was fine

GREG A. 
Rating:
5.0

Customer did not leave a comment.

Fardowsa H. 
Rating:
5.0

I brought the vehicle back with 3/4 tank of gas and on the receipt is was marked at half same as when I picked it up.

Brett S. 
Rating:
5.0

Customer did not leave a comment.

Kamille N. 
Rating:
5.0

The customer service agents were very helpful and friendly.

Jaclyn B. 
Rating:
5.0

I've been doing business here since 2010 and it's always been a great experience, and always good customer service and equipment!

Joseph K. 
Rating:
5.0

Very friendly and helpful staff.

Hannah R. 
Rating:
4.0

Customer did not leave a comment.

Christina B. 
Rating:
3.0

Customer did not leave a comment.

Sean R. 
Rating:
5.0

Customer did not leave a comment.

EZBEREAIN B.  |  First Impressions 
Rating:
3.0

Returning a rental truck using a cell phone is extremely difficult and confusing, This process should not be done the way U-haul does it. NOT EVERYONE IS TECH SAVVY.

Terry P. 
Rating:
5.0

No complaints. Staff were very nice and helpful. Explained everything as well in a way anyone would understand. Jeannette was very nice and went above and beyond!

Jennifer H. 
Rating:
5.0

It would have been nice if we paid ahead of time that we could have gotten the rental blankets so we could wrap everything. Instead we picked up the truck an entire day early. Mike was wonderful!

Deanne D. 
Rating:
5.0

Nothing

Kimberly L. 
Rating:
3.0

They didn't seem to care that the truck leaked water on our moving boxes. Did not offer anything help in making it right

Ralph V. 
Rating:
2.0

The clerk getting me my unit made every step of the process difficult and took a ridiculous amount of time. The storage area is difficult to maneuver in, has floor that are uneven to the point of being a safety concern, and have malfunctioning lights that compound the safety risks.

KYLE R.  |  First Impressions 
Rating:
4.0

.

Denise C. 
Rating:
5.0

Great see

gerald B. 
Rating:
1.0

when I first called to make the reservation the employee gave us wrong information about renting the truck and trailor we wanted and then proceeded to give us the wrong trailer we wanted and then proceeded to put in the wrong day that we wanted. good thing i called and changed the trailor and the date or I would of been even more upset. also because I couldn't rent the truck and trailor I originally wanted we had a very horrible day getting in and out of the moving van that we had to get. If the employee would of told us that they don't rent the truck and trailor that we originally wanted only at their location then we would of went to another location and rented it from there. and we had to pay more for gas because we had to rent a moving van instead of the truck that we wanted. overall bad experience.

Zoe L. 
Rating:
5.0

Customer did not leave a comment.

Derrick H. 
Rating:
3.0

Customer did not leave a comment.

Bridgett P. 
Rating:
4.0

Customer did not leave a comment.

Brian S. 
Rating:
5.0

Customer did not leave a comment.

Jamie M. 
Rating:
4.0

Customer did not leave a comment.

SARAH H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

estella N. 
Rating:
4.0

Customer did not leave a comment.

michael D. 
Rating:
5.0

Nothing to improve,y'all were wonderful to work with

Rita P. 
Rating:
3.0

Quick easy in & out, online & in store.

Jarrod B. 
Rating:
5.0

Customer did not leave a comment.

William R.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

mark S. 
Rating:
5.0

I always use this location. They are friendly, I always leave happy overall. I have used them a half a dozen times and tell friends to as well. Employees have been different each time but the stress of moving is hard and they are always able to give me the piece of mind of making it a lil easier.

Nikki A. 
Rating:
1.0

They gave me the wrong van and they're mean and rude. Taking advantage of the weather that i didn't bring a car

Moulaye M. 
Rating:
5.0

Customer did not leave a comment.

Brian P. 
Rating:
4.0

Our lights went out on the trailer while in transport. This was very dangerous and we had to delay our move until the day tried to break. Still was not safe while driving.

David C. 
Rating:
5.0

Customer did not leave a comment.

Timothy P. 
Rating:
5.0

Customer did not leave a comment.

Roger R. 
Rating:
5.0

Customer service was not very friendly.

Roseann B. 
Rating:
3.0

Customer did not leave a comment.

Troy L. 
Rating:
5.0

Thanks for all your help and good customer service.

dawn w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chris J. 
Rating:
5.0

Customer did not leave a comment.

kevin B. 
Rating:
4.0

The customer service was great. I can't remember the ladies name that took care of me but she was amazing and knew exactly what she was doing. There was no hassle at all which is a big plus in my eyes. Keep up the good work team your doing great.

Alisha S. 
Rating:
5.0

Na

Colbys B. 
Rating:
3.0

Most of the marker lights were burned out on the trailer I rented. The inside of the trailer was also dirty, hadn't been swept out. The wheel bearings also howled and got warm at highway speeds.

Terry C. 
Rating:
5.0

The truck's check engine light and passenger airbag light was on the whole time.

Kristina L. 
Rating:
5.0

Customer did not leave a comment.

EDDY H.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

James A. 
Rating:
5.0

Took care of everything and made check in quick and easy!

Christopher M. 
Rating:
5.0

Staff was friendly very knowledgeable when we ask questions on things. Thank you for a stress free experience very much appreciated we definitely will rent again when we need to !

Tammy I. 
Rating:
5.0

Great staff. Everything was great.

Kenneth S. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Great customer service.

David H. 
Rating:
3.0

The visor on the truck was broken. The truck was not returned with a full tank of gas. Rather than taking the unit out of service to fill it up, i was left with a truck half full of gas trying to guess how much fuel to put in the truck. This made me overfill how much i used and i almost feel like this is a ploy from UHaul to save money not refueling trucks

Patrick C. 
Rating:
5.0

Staff was amazing!

Rob W. 
Rating:
4.0

Customer did not leave a comment.

Mike E. 
Rating:
5.0

Customer did not leave a comment.

CHARLES B. 
Rating:
5.0

Customer did not leave a comment.

Kevin T. 
Rating:
5.0

Customer did not leave a comment.

Pennie S. 
Rating:
5.0

Customer did not leave a comment.

Wilma G. 
Rating:
5.0

The agents are always helpful, pleasant and courteous. Excellent communication.

Laticia C. 
Rating:
4.0

Customer did not leave a comment.

Susan V. 
Rating:
5.0

Employees were great

Shawn T. 
Rating:
5.0

I was very pleased with how easy it was to find a storage unit and complete everything on line it was easier then i thought it would be then when i got there the staff member walked back with me to show me where the room was she was very friendly and helpful.

Barbara D.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

TINA L.  |  Overall Experience 
Rating:
5.0

Your agents very knowledgeable. The personnel was easy to talk to and do their best to help with your rentals.

BONNIE K.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Calvin C.  |  Overall Experience 
Rating:
5.0

Friendly service and the cleanest facilities I’ve ever seen for a temporary storage. I highly recommend the Erlanger location.

LEILANI F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Eugene M.  |  Online Move In 
Rating:
5.0

Jeannette Dean is amazing and answered every question I had and took time to show me the best unit for the things I needed and even took time to listen to me talk about my dad passing witch is the reason for needing the unit we need more people like her in this world thank you for being so kind

NETTIE S.  |  First Impressions 
Rating:
5.0

I think Jeanette needs a raise. I was not the best tenant, but she helped me as much as she could and even worked out stuff to help me. I appreciate every thing she did for me, she has no idea. I am so paying on what I owe cause in the long run, UHaul held me stuff for me. That's the least I can do. But please please praise Jeanette!!!! She did wonders for me and end the end, i got my stuff and my stuff meant the world to me. Thank you Jeanette. Everyone there needs a bonus, a raise, and 2 weeks vacation. Angela Hatmaker #183

Angela H.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Lisa G.  |  Overall Experience 
Rating:
5.0

I have always used the Uhaul facilities in Elsmere, nothing but kind and respectful people.

Pamela B.  |  Overall Experience 
Rating:
5.0

Great people, had my storage set up quickly. They realize time us of the essence!! People are always in a hurry, but, assisting me showing the indoor facility. Great location.

LEILANI F.  |  First Impressions 
Rating:
2.0

Lighting is awful on the back row where my storage unit was. The motion detector was in the corner which is hard to get to in the dark when you’re in your storage unit. The floors are very uneven and I wasn’t able to open my storage unit door completely. The split units are awful if you’re carrying anything heavy, which required me to upgrade my until. There is no lighting within the storage unit itself. Also, mouse poison is in what looks like a restaurant to-go box which is great that they have it but doesn’t give you a great feeling when leaving valuables in your unit.

myka w.  |  Overall Experience 
Rating:
5.0

I absolutely love Uhaul. U Haul has always been used in my family for as long as I can remember. Hi miscalculated pricing cuz this was the first time I ever had to use U-Haul by myself but it was okay it was still pretty good. The only thing I'm upset about is I'm being charged for mileage that I supposedly went over. I don't think that should be fair because I didn't drive the U-Haul anywhere but from pick up to my apartment and then over to the drop off location and I'm being charged for 4 Extra miles. I know it might sound minuscule but I'm currently homeless so now I have to pay that when I specifically told where do You Haul was going to be so I assumed the 35 mi they gave me was going to be enough but to find out that there was four extra miles put on where I don't even know where that four extra miles came from and now I have to pay it is upsetting and then I was told I was going to have to pay a $30 late fee for that so now it's almost $50 that I might have to pay and I have no home and I'm broke so that's the only thing that upsets me that was done by U-Haul.

Angela H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

mary h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gabe B.  |  Online Move In 
Rating:
5.0

Michelle was extremely helpful! Moving is stressful and Michelle was extremely accommodating and made appropriate suggestions to take care of my moving and storage needs! Thank you!

Michelle M.  |  First Impressions 
Rating:
5.0

Michelle was the best! She made the entire transaction quick, while providing multiple options for my truck and storage needs.

Chris R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

LaQuisha M.  |  Overall Experience 
Rating:
5.0

The renting a storage unit and truck didn't give me the one month free rental. They had to apply it in the store.

Pamela B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Brian C.  |  Online Move In 
Rating:
5.0

Friendly

richard t.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

CHRISTINA D.  |  First Impressions 
Rating:
1.0

They made me pay a full month of rent for 2 days when I was emptying them out. I think it’s ridiculous that they make you pay for a full month.

Michelle B.  |  Overall Experience 
Rating:
4.0

My lock wouldn't go on and the lady at the counter got annoyed when I told her so I fixed it myself

Richard A.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

stanley n.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Amanda B.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

kristine d.  |  Overall Experience 
Rating:
5.0

None

amerco f.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STEPHEN D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donna S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul E.  |  First Impressions 
Rating:
1.0

I would never went from the storage unit ever again or recommend anyone to

Crenshaw L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Theresa R.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Pamela R.  |  First Impressions 
Rating:
2.0

The independent contractors all have different procedures that feel unorthodox and not very well maintained. Lack of requested and yet paid for. Extra pads and mileage that I was charged for yet didn't use.

Garnet R.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Theresa R.  |  Online Move In 
Rating:
2.0

I closed out my storage unit online but the facility never closed our my account. The facility manager didn’t even know you could check out if your unit online. Finally after 10 days of no response from the facility I drove over to have my account closed. Anyone want to pay for my gas?

Spencer R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Allen m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

peter n.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Mark M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bonnie G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Annette G.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

ROBERT N.  |  Overall Experience 
Rating:
5.0

Awesome staff ! Excellent attitude.

SHANE S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shannon B.  |  Overall Experience 
Rating:
3.0

Rates kept going up spaces have very low ceilings. Staff was excellent.

Jane H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angela G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Esther A.  |  Overall Experience 
Rating:
1.0

These people will charge you for anything and everything they can think of. $20 (cash only) to remove one of their supplied locks (that nobody has key copies of), charging a replacement fee when their (previously used) access card SNAPPED IN HALF! The employees are dirtbags.

Robert S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Joseph P.  |  Overall Experience 
Rating:
5.0

Amazing staff!!!

jeannette d.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Justin B.  |  Overall Experience 
Rating:
5.0

Had storage here for 2 years. Staff was always friendly and helpful an the facility was always clean and well lit. I never felt uncomfortable being here. If I ever need a storage facility in the future, I would come back to U-Haul.

melinda c.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Bianca M.  |  Overall Experience 
Rating:
5.0

They treated me like a friend and I felt welcomed and respected.

ron t.  |  First Impressions 
Rating:
3.0

I had to throw away alot of shoes, clothes, and dishes due to mice getting in my unit and nesting and mice droppings.

TINA R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAYANA R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Janie M.  |  Overall Experience 
Rating:
5.0

I love doing business with you are your staff is very friendly and helpful and professional the storage unit that we got in the climate control met our needs perfectly we will still be getting boxes and probably get a U-Haul truck to move some of our stuff so yes you definitely have our business as always.

DEBORAH S.  |  Overall Experience 
Rating:
5.0

This has been a long-term storage rental. I have been extremely pleased with the interaction I’ve had with the knowledgeable and friendly representatives that have contacted me during the course of the rental.

cindy b.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

joanna g.  |  Overall Experience 
Rating:
5.0

Nice and curious staff

william k.  |  Overall Experience 
Rating:
1.0

Horrible experience + facility. There are mice droppings all over the place. I hardly put anything in the unit because they’re so dirty. Joyce was super rude & unhelpful. The faccility was dirty, & the unit door was too small (no dimensions on website). The move-in instructions that I received via email we’re also incorrect. While checking in, Joyce lied about the free lock on the website and forced us to buy another. Once we were allowed to access the unit, there was a free lock inside. However Joyce won’t let you return the brand new, unopened lock that she forced you to purchase 2 minutes ago.

Jess B.  |  Online Move In 
Rating:
4.0

Joyce was friendly and helpful and made the process seem smooth. She also clearly communicated the information I wanted and needed.

ANDREW B.  |  First Impressions 
Rating:
4.0

Very nice and clean staff is very helpful

Barbara D.  |  Online Move In 
Rating:
5.0

Everything good

José H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

José H.  |  First Impressions 
Rating:
5.0

There is poor communication by phone

Oscar A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

megan R.  |  Overall Experience 
Rating:
4.0

The ladies and the gentleman was extremely amazing and pleasant everyone willing to be extremely helpful.

JANICE P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Rhonda P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christina M.  |  Overall Experience 
Rating:
5.0

The staff was very helpful. The use of the carts made my move in and out much easier. I have been a customer at this location since the late 80’s, early 90’s. Keep up the good work!

cindy s.  |  Overall Experience 
Rating:
5.0

Very pleased

Michael M.  |  First Impressions 
Rating:
4.0

The lady who checked me in was very friendly and knowledgeable.

minnie w.  |  First Impressions 
Rating:
5.0

Best storage facility that I have ever used price wise and cleanliness.

mary h.  |  First Impressions 
Rating:
5.0

Nattie is an awesome employee!!!!

Derrick B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Derrick B.  |  Overall Experience 
Rating:
5.0

office staff was extremely helpful. Nattie did an excellent job on explaining how to get to storage unit

Derrick B.  |  First Impressions 
Rating:
5.0

no comments

TONY R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

peter w.  |  First Impressions 
Rating:
5.0

Staff was GREAT!!! And very helpful. I’ve rent here twice in two weeks and will never go anywhere else. The ladies there are always pleasant and helpful

BRANDENT E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

summer b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mary V.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Todd F.  |  First Impressions 
Rating:
5.0

Really helpful people. Jumped right up to help

Leslie D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

LOUIS M C.  |  Overall Experience 
Rating:
5.0

U Haul has always been excellent.

Georgejana F.  |  Overall Experience 
Rating:
5.0

The staff was very amazing and helped us throughly. I will keep using them for times to come.

Krystal A.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Tasha M.  |  Overall Experience 
Rating:
5.0

Great store! Employees all very helpful and friendly,

David C.  |  First Impressions 
Rating:
4.0

I had a good experience with uhaul. Everyone that works there is great, except maybe the guy who always answers the phones. He could use a bit of training in customer service. But everyone else is super helpful! I would reccommend uhaul to friends or family.

Emily H.  |  Overall Experience 
Rating:
5.0

Storage Manager Christy was a great help with informing me of her knowledge in the storage field. I didn't have to ask any questions because she informed me with the walk through & showing of units.

C.J. A.  |  First Impressions 
Rating:
5.0

Personnel were very helpful and gave me a lock and 1 month free.

James B.  |  First Impressions 
Rating:
5.0

Na

Debbie H.  |  Overall Experience 
Rating:
4.0

Staff very helpful, facility very clean. Would not hesitate to recommend to others. If I ever am in need for a storage space again, I know where to come to!!! Thx for everything!!!

Brian R.  |  Overall Experience 
Rating:
5.0

The staff are amazing! I highly recommend this Uhaul

Kristy (ID REQUIRED) M.  |  Overall Experience 
Rating:
5.0

Staff was always friendly and helpful.

Bonnie G.  |  Overall Experience 
Rating:
5.0

Very friendly and helpful staff! Christy is great!

Marc M.  |  First Impressions 
Rating:
1.0

Storage locker got robbed. Someone jumped the retaining wall between the lockers and went thru all of my stuff. Not so secure! Middle of an insurance claim and police reports... Heartbroken

Debra R.  |  Overall Experience 
Rating:
4.0

really nothing to add

STEVEN P.  |  Overall Experience 
Rating:
5.0

I have no complaints, and was clean and well lite.

Pamela B.  |  Overall Experience 
Rating:
5.0

Was s great experience thanks for the love

Barbara Ann R.  |  First Impressions 
Rating:
5.0

They stored my stuff for 6 months and delivered them in good condition.

george a.  |  Overall Experience 
Rating:
5.0

Everyone was very friendly and helpful on the phone and in person. They answered all my questions and took care of our needs. Moving is never easy but they did everything possible to accommodate!

ERIC S.  |  First Impressions 
Rating:
4.0

Staff friendly and very helpful.

tammy c.  |  Overall Experience 
Rating:
2.0

To have an indoor climate control unit, I wasn't happy when I removed my property. Everything had saw dust and some kind of other dirty substance all over everything. I have never had this problem!

Shelley G.  |  Overall Experience 
Rating:
1.0

I had multiple issues with billing n had to get bank statements to prove I had paid. It was very stressful and cost me a lot extra even whenset it up to be paid by the 5th but was continually charged

lorelei w.  |  Overall Experience 
Rating:
3.0

There was mice droppings all over my things.

Maria V.  |  Overall Experience 
Rating:
5.0

First Class Service. Awesome location! Thanks for making our move super easy.

Todd G.  |  Overall Experience 
Rating:
5.0

I was very pleased. The employees were great!

bette f.  |  Overall Experience 
Rating:
5.0

Christy was incredibly helpful in helping us get settled. Thanks to her for making our move to Kentucky extremely easy!!

Todd G.  |  Reservation 
Rating:
3.0

Was told I could fit a washer and dryer in unit, but when I came it was above another unit which was impossible to lift a washer a dryer into. Lower units door wasn't wide enough in 6x8 ft space

Danitra B.  |  Overall Experience 
Rating:
5.0

This is a very convenient, cost-effective, clean and secure facility to store your valued belongings. The staff is more than helpful and accommodating. I highly recommend this location!

MATTHEW W.  |  Overall Experience 
Rating:
1.0

unit wasn't available and staff didn't show any cares

dave h.  |  Reservation 
Rating:
1.0

Poor service. Their employee accidentally cancelled my moving help order and they did nothing to sort it. Instead I had to reorder and then ask them for reimbursement.

Manisha M.  |  Overall Experience 
Rating:
5.0

The storage unit was well maintained and the staff was very helpful. I will recommend U-HAUL to my friends and family when they need a place to help them with their moving and storage needs.

william m.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

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