Customer Reviews for U-Haul Moving & Storage at Covington Hwy

3,928 reviews

4360 Covington Hwy   Decatur, GA 30035
(1/4 Mi Outside I-285)

(404) 284-0918

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(404) 284-0918

4360 Covington Hwy
Decatur, GA 30035
(1/4 Mi Outside I-285)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Anthony Boykins 
Rating:
5.0

The person at counter this morning wasd friendly and welcoming and efficient. The vehicle was clean and ready to go. On the return I was checked in promptly, given a receipt and on my way. Appreciate being able to leave my vehicle securely parked.

DELORIS BALL 
Rating:
5.0

Customer did not leave a comment.

Cequel Knolton 
Rating:
5.0

Customer did not leave a comment.

Anthony Smith 
Rating:
4.0

Customer did not leave a comment.

NIKITA HYCHE  |  Overall Experience 
Rating:
3.0

Truck needed an alignment and store was understaffed.

Jovon Franklin 
Rating:
2.0

Customer did not leave a comment.

Ronald Armour 
Rating:
5.0

I thank everyone for being patient with me and the way I made my payments also I was very thankful that you all maintained the place without having the rats or mice running over my things …very appreciative

Mary Johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dante DiMenichi 
Rating:
5.0

Customer did not leave a comment.

randy fuller 
Rating:
5.0

It was great I was able to get most of my stuff moved. Ended up going into labor during the move and had to send someone to return the truck. Sorry.

Lashunda Walker 
Rating:
5.0

Personnel were very nice and helpful

Katherine Bond 
Rating:
5.0

Good stuff..

Cedric Ruffin 
Rating:
5.0

Customer did not leave a comment.

JOHNNY LUNDY 
Rating:
5.0

Customer did not leave a comment.

Dasha Price 
Rating:
5.0

Customer did not leave a comment.

Major George 
Rating:
5.0

Friendly and helpful staff.

Charolett Penerton 
Rating:
4.0

Customer did not leave a comment.

David Simpson 
Rating:
5.0

All went well.

Joseph Vernot 
Rating:
5.0

Customer did not leave a comment.

BILLY AVANT 
Rating:
5.0

Customer did not leave a comment.

Lavardo Barranco 
Rating:
1.0

I arrived at 4360 Covington Hwy and was not able to pick the truck from there. After speaking with Uhaul Support they said the app gave the wrong address and sent to a different location. FIX your stupid APP!

Sabrina Barnett 
Rating:
5.0

Customer did not leave a comment.

DWAYNE RAMDEEN 
Rating:
4.0

The location was great but that was the worse truck I’ve ever rented. It was about to cut off, need front end alignment,change oil light on, and the back wouldn’t close once we opened it. But overall this location usually do good.

Ebony Bandy 
Rating:
1.0

Totally disappointed, over charged, lied to in my face. The tech outside was very good and very helpful, but customer service agent was terrible. She made me wait for 3 hours while she helped other customers and talked to her GM. Not to mention I texted the GM and got a response the next night in which he apologized for responding so late, and said he would call me the next day, and I still have not heard from him since.... Terrible customer service from the head down...Very, very disappointing.

Jerel Rush 
Rating:
4.0

Customer did not leave a comment.

Patricia Fletcher 
Rating:
5.0

Great management team!

Dante DiMenichi 
Rating:
5.0

Customer did not leave a comment.

Tiffany Kirby 
Rating:
5.0

Customer did not leave a comment.

Marcus Suttle 
Rating:
5.0

Customer did not leave a comment.

LeAnn Powell 
Rating:
4.0

Customer did not leave a comment.

Sharon Horton 
Rating:
2.0

Staff was abrupt and short. I had to wait 30 minutes to get out of the gate.

LISA WILSON  |  Overall Experience 
Rating:
4.0

The U-Haul we rented had a leak in the body and it was raining, we did not know there was a leak until we were unloading. A lot of our boxes and items are now water damaged.

Keena Blythe 
Rating:
5.0

Thank you JB and the staff also your manager you all are a great crew I use your location when I need to move and rent a truck and you all are such great people this is why I pass other locations just to come to you.

Ralph Harris 
Rating:
1.0

I had a major gas leak that could have been deadly and this lead to a delay with moving and I'm yet to hear from the manager, 1 week later.

Guylaine Dwarcia 
Rating:
5.0

Customer did not leave a comment.

GEREBIA Lee 
Rating:
5.0

Customer did not leave a comment.

GREGORY DIXON 
Rating:
5.0

Put the accurate amount of gas when checking the vehicles, especially when the trucks are given to the customer passed empty and they put gas in the vehicle and still get told they returned it on empty and they took pictures to prove it was returned with gas that wasn't originally in it.

Teresa Blount 
Rating:
5.0

Customer did not leave a comment.

wendell hampton 
Rating:
5.0

Great customer service

Dante DiMenichi 
Rating:
5.0

Mr O Tasia and the yard crew treated me with fast personalized and efficient service. I’d recommend this location to friends and family!

MARC LEWIS 
Rating:
5.0

The truck I rented the sun visor was broken and it fell over my view almost causing accident things like that need to be taken care of before you rent a truck out other than that everything else was pretty good.

darryl dunn 
Rating:
1.0

Customer did not leave a comment.

Robert Ferguson 
Rating:
3.0

Have chairs for the elderly that comes in. Would be nice

cassandra hall 
Rating:
5.0

maybe get a bigger parking lot?

David Lopez 
Rating:
5.0

Customer did not leave a comment.

JOYCE DAVIS 
Rating:
5.0

My GO TO U-Haul. The staff is professional and good people and the trucks are always clean. Pick up and drop off is always easy. 10 out of 10!

Adriana Lewis 
Rating:
4.0

Customer did not leave a comment.

Crystal Hammond  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Ariane Anderson 
Rating:
5.0

The employees where polite and professional.

kenneth middlebrooks 
Rating:
5.0

The staff was very friendly and welcoming when I arrived. The woman at the desk was professional and well spoken. When I returned the equipment the process was smooth and fast.

Fereshia Harper 
Rating:
4.0

Customer did not leave a comment.

Jeff Gwinn 
Rating:
5.0

Great customer service.

APRIEL JESSUP 
Rating:
2.0

Customer did not leave a comment.

JASMINE THOMAS 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Campbell 
Rating:
1.0

Just making sure there’s a THOROUGH inspection of vehicles.

Silver Cobb 
Rating:
5.0

Customer did not leave a comment.

Travis Chambers 
Rating:
5.0

Customer did not leave a comment.

glenn carter 
Rating:
5.0

Customer did not leave a comment.

Brittney Bradley 
Rating:
5.0

Very friendly and helpful professional

DAWIT HUSSEIN 
Rating:
3.0

I was okay until my storage got totally destroyed by rats and raccoons. I was forced to throw everything away as I’m on my way out of town for a year; and the staff was VERY rude about me using their dumpster on site. B n I had no way to transport trash because I had planned on keeping my unit, that I’ve had for 7 years.

AUDREY CANTY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Priscilla Freeman  |  Overall Experience 
Rating:
5.0

Continue your great customer service. Thank you!

Keith Collins 
Rating:
5.0

The wait time for service/pick up, could really be improved. TOOOOOOOOO SLOOOOOOWWW!!!!😞😞.

CYNTHIA HUNTER 
Rating:
5.0

The guys at this location was very very nice and attentive and I was from Florida good service

kevin ballard 
Rating:
5.0

Customer did not leave a comment.

PATRICK SMITH 
Rating:
5.0

Great service!

Dante DiMenichi 
Rating:
5.0

Customer did not leave a comment.

Jessie Reaves 
Rating:
4.0

Customer did not leave a comment.

Xavier hooks 
Rating:
5.0

Customer did not leave a comment.

Dante DiMenichi 
Rating:
5.0

Customer did not leave a comment.

Jessica Hamilton 
Rating:
3.0

My unit it’s very damp inside a lot of my items had to be trashed. Especially my work uniforms.

Keith Best  |  First Impressions 
Rating:
1.0

Soooo fuck dumb

Ava Killian 
Rating:
5.0

Customer did not leave a comment.

Demarcus Williams 
Rating:
4.0

it was no gas in the truck and the check engine light was on and the brakes were squeaking

marian reid 
Rating:
4.0

Make sure the truck will start. I was not told I needed to turn steering collar to the left for truck to start. Please check to see if trucks eotk properly without doing extra stuff.

Margaret green 
Rating:
5.0

Hire more help

Janice Champion 
Rating:
5.0

Customer did not leave a comment.

Meisha Ursin 
Rating:
5.0

My name is Lorenzo Moore and I used 3035 and it were the eeperince that I had with U HAUL Thank again.CHEF

Lorenzo Moore 
Rating:
3.0

Pick up was great. Drop off return we had a little problem.

Karen Land 
Rating:
5.0

Always good to see a minority-run franchise offer prompt professional and courteous customer service.

Frederick Ball 
Rating:
3.0

The verification process was excessive. And i know its procedures but that is the branch not the company. Management should fix that

REGINALD DENNERY 
Rating:
5.0

Very customer friendly respectful

Reginald Robinson 
Rating:
5.0

Customer did not leave a comment.

KATHERINE DEAN 
Rating:
3.0

Lower mileage cost

Natasha Latner 
Rating:
5.0

Okeshi the General Manager was wonderful.

Jynell Lewis 
Rating:
4.0

Check the brakes

Mahmood Bakhoum 
Rating:
5.0

Customer did not leave a comment.

Travis Banks 
Rating:
5.0

Customer did not leave a comment.

Joseph Gooden Jr.  |  First Impressions 
Rating:
5.0

Respectfully and manner

Joseph Gooden 
Rating:
4.0

Everything was good. CS was very helpful. The person who checked out the truck was very polite.

JOSELYN ONeil 
Rating:
5.0

The lady that checked me in(very long locks) was outstanding Very helpful I will rent again

norbit rhymer 
Rating:
5.0

The service was phenomenal, the entire staff was very friendly and prompt to the service that was required.

Michelle Smith 
Rating:
5.0

Service is perfect for me so far

ELIAS NASSER 
Rating:
5.0

Was a most pleasurable experience. Easy to order by phone. Very pleasant personnel at arrival to pick up cargo van, and, very pleasant in checking back. Was impressed with how efficient and thorough they were from scheduling the rental and finally completing it in returning the vehicle. If any further rental needs, I definitely will come back to this facility to do so.

Tom Ostioski 
Rating:
3.0

The truck I had was slightly dilapidated, had things wrong with it mechanically. I requested a dolly, a regular one and they did not have one on site. Only appliance dollies, which I did not need or want.

JUAN MITCHELL 
Rating:
5.0

I’ve always had great service from this location. Excellent customer service and very efficient

Esther Wooley 
Rating:
2.0

The gas needle on the vehicle did not work. This caused me to overfill the tank with an overage of about $55. I was very dissatisfied about this. The experience could have been better.

Payton Ashe 
Rating:
5.0

It was good but your staff could be more focus

Pamela Lemon 
Rating:
3.0

Customer did not leave a comment.

NATHANIEL CLAY 
Rating:
5.0

Prompt, excellent and professional service!

John Jennings 
Rating:
5.0

Customer did not leave a comment.

kenneth holmes 
Rating:
3.0

Process was fine. Trucks could use some maintenance. First truck had heat issues but was corrected quickly. Second truck wasn't swept out and front end shaked. I would recommend and rent again from the location because of the customer service.

James Smith 
Rating:
5.0

Customer did not leave a comment.

Tameka Mitchell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

victor Whitening 
Rating:
5.0

Great service!

Dante DiMenichi 
Rating:
5.0

Customer did not leave a comment.

francess malik 
Rating:
5.0

Customer did not leave a comment.

LEOLA AMY 
Rating:
2.0

The truck was clean but the maintenance of the truck was horrible! I felt like I was given the worst truck to use when it should’ve been parked or in a shop I told employees about it. I gave a 2 star because the employees on morning shift was helpful other then that it would’ve been a 1 star

Shanteria Rhodes 
Rating:
5.0

Great

llorenzon moore  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sharon Guthrie  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ZACHARY RUFF  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tameka Mitchell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LYNETTE GIBSON KENDRICK  |  First Impressions 
Rating:
5.0

The staff was friendly and professional.

Chester DuBose  |  Overall Experience 
Rating:
3.0

Everything was ok ,except for the fact that there was a leak that damaged my stuff

Andre Johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VENICA JAMES  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRITTNEY WHITE  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

catherine slappey  |  First Impressions 
Rating:
5.0

The store manager is ALWAYS amazing and very knowledgeable about the facility.

kecia davis  |  First Impressions 
Rating:
4.0

The manager was very helpful and courteous.

Deborah Smith  |  First Impressions 
Rating:
5.0

Every single representative in the office is extremely helpful!! It’s honestly becoming rare where you get people who go above and beyond for the customers but this location has that on lock!! Everyone is knowledgeable of the companies products and policies and they truly run a great store. I’ve seen them handle adverse and difficult customers and still remain professional and that’s what stands out to me. I appreciate this location!!

Jasmine Phillips  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lea Taylor  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jajuan Watson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ravyn June  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Kwanesha Shepard  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chester DuBose  |  First Impressions 
Rating:
5.0

Na

Linda Brown  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Latolya Cohen  |  Overall Experience 
Rating:
5.0

Loved working with Okeshi and his team. I always felt valued as a customer and they made sure to always extend good service. The place is clean and easily accessible. Grateful for the opportunity to store our things at this location and will definitely recommend to friends.

Shantrell Langlois  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brittany Williams  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shanice Smith  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dorcia Brown  |  Overall Experience 
Rating:
5.0

Great team, excellent service

John Wilkinson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

chaleece peggues  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lea Taylor  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ANISHA WILLIAMS  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Walter Cabassa  |  Overall Experience 
Rating:
5.0

Store Manager. Awesome person ,store knowledge a plus.

Magalene Maxis  |  First Impressions 
Rating:
4.0

The people are nice made sure I got what I was looking for

Vonche Rogers  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Latoya Mount  |  Overall Experience 
Rating:
5.0

Staff understood my needs

Rahab Williams  |  First Impressions 
Rating:
3.0

i paid a whole month for the use of five days. I feel it should be refunded,

Annette Jackson  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Danielle Salam  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

frederica broadney  |  First Impressions 
Rating:
4.0

The store manager is nasty trust me I will be moving my stuff real soon

llorenzon moore  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shamar Wheaton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tiffany buckley  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Myrlande Dorval  |  First Impressions 
Rating:
5.0

Excellent and the staff is very friendly and helpful

GLORIA EDWARDS  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Shamar Wheaton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shanise Johnson  |  Overall Experience 
Rating:
1.0

The on-site manager is disrespectful and not professional start talking about pulling out girls and cursing

MESA ZEIGLER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jquan mcmillian  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

janice Gunn  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marvel Carraway  |  Overall Experience 
Rating:
5.0

The service was accommodating and informative about what my responsibilities as the renter of the storage unit. I’m actually happy that I was referred to this location instead of the original location I had selected.

Eric Dunn  |  First Impressions 
Rating:
2.0

People in the office was really really rude and I am I hope to never do this again

Joya Smith  |  Overall Experience 
Rating:
1.0

In ability to contact location via phone.

Ben Cunningham  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marneah Settles  |  First Impressions 
Rating:
5.0

Employee helpful in helping me decide on what in the storage unit best suit my needs. And choosing the type of truck. Staff is very friendly. The site is clean. I feel safe in going to my unit.

Ethlyn Collier  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tiffany kay  |  Overall Experience 
Rating:
4.0

Extremely awesome service from the whole staff. Including update storage payment from the friendly woman receptionist. Again thank you for a wonderful service!!!!

Shawna Tolbert  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TRACY WILLIAMS  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

TERRANCE BENNETT  |  Overall Experience 
Rating:
5.0

Very friendly staff rate 100%

Kidane Tesfai  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hector Gomez  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Christine Hameed  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

NAKEITTA WARD  |  First Impressions 
Rating:
5.0

Good

Anthony Reed  |  Overall Experience 
Rating:
5.0

They are awesome on Covington hwy nice and friendly

camelia green  |  Overall Experience 
Rating:
5.0

Duane and his staff are awesome! My move-in process was extremely easy and I will definitely recommend this location to others.

Shanice Smith  |  First Impressions 
Rating:
5.0

The gentlemen working on the day I went were awesome to work with!!

Joanne Rogers  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Zanetta Curry  |  Overall Experience 
Rating:
5.0

The manager was the best

INGRID RICHARDSON  |  First Impressions 
Rating:
5.0

But if they take the lock off your storage unit you shouldn’t have to pay for it or if you have to pay for that should give the lock do you free

Linda Brown  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Zakesia Davis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TRACY WILLIAMS  |  First Impressions 
Rating:
5.0

Extended hours for Access to storage

Jermaine Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Miguel Robinson  |  Overall Experience 
Rating:
5.0

No problem

Barbara Cooper  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

ASHLEY BUSH  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Erica Freeman  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Diana Barber  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karen Kemp  |  Overall Experience 
Rating:
5.0

Customer service was amazing. Transactions was smooth and easy.

KASHYRA THORNTON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Emma Heard  |  First Impressions 
Rating:
5.0

Great Staff!!!!!

FAITH BROWN  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Ben Cunningham  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Courtney Wall  |  Overall Experience 
Rating:
5.0

Duane and his staff are the best and have always given me the best customer service. They are responsive and natural problem solvers whenever I need their help. Most Recommended U-Haul!

Milton Blakley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ariane Durham  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CRYSTAL HENRY  |  Overall Experience 
Rating:
5.0

Okeshi mainly provided me services and was exceptional in assisting me every time he did help.

SHARQUNDRA ADAMS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark Williams  |  First Impressions 
Rating:
2.0

The storage u it says for 1 bedroom and half of my stuff did not fit

Trevis L Johnson  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Laurice King  |  Overall Experience 
Rating:
1.0

U Haul is giving out false information just to secure sales.

Theresa Sanders  |  Overall Experience 
Rating:
3.0

I had roaches in all of my boxes they was awful I am so disappointed in that storage place. That’s my first time going through this experience.

Tatiana Pitts  |  Overall Experience 
Rating:
5.0

Rate was great for what I needed to move & got a storage included for free.

JAMILA GRAY  |  First Impressions 
Rating:
5.0

Employees were very helpful and nice.

LINDA CHESTER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rachel Thomas  |  Overall Experience 
Rating:
2.0

Poor customer service. I reserved storage unit weeks in advance with a credit card on file. When I got to the storage facility, the unit I requested was not available which cause me to have to take the next size unit at a higher cost. Rep said take it or leave it. How can I leave it if I had a moving company moving my property. No consideration what so ever. I would not recommend anyone to this location or to uhaul if this is the service you render to customers. If you reserve a unit that unit should be held if credit card is on hold to reserve it. They were not trying to resolve the issue. I have this unit, take it or leave it.

debra wilson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jermaine Smith  |  First Impressions 
Rating:
5.0

Very clean, excellent customer service! I would definitely recommend this facility

cassandra campbell  |  Overall Experience 
Rating:
3.0

They gave me a Unit where someone belongs was still in the unit but the lock was cut off unit was not clear out. Staff needs to do better and check things out before moving forward also staff was eating at front desk very unprofessional.

Andrea Brown  |  First Impressions 
Rating:
5.0

The young lady at the front desk was very knowledgeable and helpful. She should be considered for management.

Rachel Thomas  |  First Impressions 
Rating:
4.0

We kept our storage unit about 3 years and had no issues. It was more expensive than we thought it would be though.

Kristie Rogers  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Abdella Shukralla  |  Overall Experience 
Rating:
5.0

Great customer service especially from Okeshi and staff!

Marlene Fineley  |  Overall Experience 
Rating:
5.0

When I told the worker that I was supposed to get a free month, he said he wasn't sure his manager was still doing that Eventually he said that I did qualify ( not sure why things would be changed 🤔 from the call center)

Shirley McGowen  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Yalonda Mccormick  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Shaleka Francis  |  Overall Experience 
Rating:
4.0

The only issue I had was trying to reach someone in the office onsite. I moved out my storage on May 14th and I had just moved into my home. I did not hey chance to go back to the unit because I also had surgery scheduled. I had been trying to reach the location before and after my surgery to let them know the unit was empty and to find out of I could send my daughter to sign any documents needed.

Yolander Cousin  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

KEO CARTER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jamila Charles  |  First Impressions 
Rating:
5.0

Staff was knowledgeable only problem not wearing any mass

MARCIA DAVID  |  First Impressions 
Rating:
4.0

The fees are a bit much

MARCUS MALCOLM  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MALIK ALEXANDER  |  Overall Experience 
Rating:
2.0

Facility refused access for the POD delivery.. Had to (last minute) redirect to another Uhaul facility. The change resulted in the storage cost tripling from the originally agreed upon contract. The entire ordeal was frustrating.

Karen Kemp  |  First Impressions 
Rating:
2.0

The manager is rude! I really don’t want my stuff at this storage because of how unfriendly he is

Mark Limmitt  |  First Impressions 
Rating:
5.0

Staff always helpful with any concerns I had. Facility and lot was always clean and accessible. They even received a UPS package for me from my job. I definitely appreciated that!

Edsell Hendrix  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Arizona Lamar  |  First Impressions 
Rating:
1.0

Uhaul is the worst. Straight cold hearted. Uhaul didn't even work with me during this crisis. All types of delays and scams that made my funds late and or stuck, and all Uhaul did was hound me about payments and add on late fees. Never ever will I do business with uhaul.

Venus Pearsall  |  Overall Experience 
Rating:
5.0

The Store mgr and his employees are the best and I'm so forever grateful Thank you again uhaul family

SHANEKA MCGHEE  |  First Impressions 
Rating:
5.0

Love the customer service fast and friendly! All the staff were excellent

Chris Jones  |  Overall Experience 
Rating:
5.0

Staff was very interested and attentive to my needs.

pamela thomas  |  First Impressions 
Rating:
1.0

Because of the severity of my inconvenience, I presume U-Haul service is either completely incompetent or predatory, or maybe even both. I have no faith in U-Haul’s service system after my personal experience, and if I am fortunate I will never have to depend on their service again.

Asher Regal  |  First Impressions 
Rating:
3.0

They just need to add a grace period for being late

Raquel Byrant  |  First Impressions 
Rating:
5.0

Great service

Antoinette Johnson  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

DeLace Bumbry  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

brenda HOWELL  |  Overall Experience 
Rating:
3.0

I would have given a better score, but unfortunately I was given a second floor storage unit rather than the 1st floor unit for the price as agreed, and never mentioned whether the units were climate controlled or not when I reserved by phone. Thank you!

Oscar Montgomery  |  First Impressions 
Rating:
5.0

Love U HALL, they serve all my moving and storage needs.

Mary Adams  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

edward kerns  |  Overall Experience 
Rating:
5.0

The workers was very friendly and helpful. I will recommend.

asia cannon  |  First Impressions 
Rating:
4.0

there was a leak in my unit , no body got in touch after reporting it

Mohammed Ladan  |  Overall Experience 
Rating:
5.0

The staff were great.

Davian Williams  |  First Impressions 
Rating:
5.0

The staff was very helpful and the facility was clean and easy to access.

TIffany Kirk  |  Overall Experience 
Rating:
3.0

Staff is very friendly

lafandra cuttino  |  Overall Experience 
Rating:
1.0

The guy that was assisting me was texting on his phone the entire time he was helping me. It was so bad that when I asked him a question he told me to hold on (until he finished texting). Look at cam

Twanda Wesley  |  First Impressions 
Rating:
3.0

The staff could be a little more professional when handling customers. Also, they could be more respectful.

Kendra Thornton  |  Overall Experience 
Rating:
5.0

One of the best U-haul facilities that I've ever seen.

Tangela Robinson  |  Overall Experience 
Rating:
5.0

The CSRs were very helpful

STANLEY WALLACE  |  First Impressions 
Rating:
5.0

Pre-registration is the best thing to do. The staff moved quickly and efficiently and made this part (truck rental and storage) not as stressful as everything else. Thanks Aaron -_-

Shani Scott  |  First Impressions 
Rating:
4.0

The gate key didn't work for that particular weekend so they had to let me in and I couldn't get in after 7pm.

Darnell Hoard  |  First Impressions 
Rating:
5.0

I will always use your services in the future and will recommend it to everyone.

Lillian Myles  |  Overall Experience 
Rating:
5.0

The employee was very knowledgeable and respectful thank you.

JESTINA AWANI  |  First Impressions 
Rating:
5.0

good service

WILLENE JONES-THOMPSON  |  Overall Experience 
Rating:
5.0

Staff member who opened account was courteous and professional. Kind gentleman staff member assisted with lock placed on unit prematurely and assisting with card access. Nice attitude.

Sherrie thomas  |  Overall Experience 
Rating:
4.0

Very helpful

MARCUS MALCOLM  |  First Impressions 
Rating:
5.0

I have nothing but good things to say about this location.Used them since I moved here in 2015. I dealt with GM Danny Quinn and now GM Rodrigo Guerrero. Both and all the other employees are awesome.

Julia Jefferson  |  First Impressions 
Rating:
4.0

No comment

Althera Martin  |  Overall Experience 
Rating:
5.0

No specific concerns or problems in the more than one year of using this facility.

Corliss Jackson  |  Overall Experience 
Rating:
5.0

Ok

Abdella Shukralla  |  Overall Experience 
Rating:
5.0

Great customer services thanks you.

BONITA NASH  |  First Impressions 
Rating:
4.0

N/a

SHAQUAN JONES  |  Overall Experience 
Rating:
5.0

Customer Service was wonderful and helpful.

Derrick Boswell Jr.  |  Overall Experience 
Rating:
2.0

The manager is passive-aggressive, rude and does not follow through. Staff were rude and behaved as if you were bothering them, so I avoided the office unless I absolutely had to go in there.

Mia Mathis  |  Overall Experience 
Rating:
5.0

Fast and Easy process. Very safe and clean environment. Thanks

Arinthia Martin Rackley  |  Overall Experience 
Rating:
5.0

storage units was delivered in a friendly and professional manner which I truly appreciate it

wanda kirkland  |  Overall Experience 
Rating:
5.0

I will highly recommend this UHaul facility for new clients!

Maurice Threatt  |  Overall Experience 
Rating:
5.0

The staff was great and professional would definitely recommend this location. Please keep up the good work

Kiana Watkins  |  Overall Experience 
Rating:
5.0

Friendly and polite staff especially Shameka and Dewayne.

Geraldine Thorne  |  Overall Experience 
Rating:
5.0

I am very pleased with the services I received

BANIKA BARNES  |  Overall Experience 
Rating:
2.0

Not especially polite. Just indifferent.

Loumeecha Gooch  |  Overall Experience 
Rating:
5.0

The staff was extremely helpful and I would recommend everyone to this location

AYESHA DINKINS  |  Overall Experience 
Rating:
4.0

This was a great location, clean, secure, well lit and 24hr access. It allowed me to move my things when I got off work. The only negative is there was no light on the inside of the unit.

Olympia Osselyn  |  Overall Experience 
Rating:
5.0

They were extremely professional and helpful with my needs and I would most definitely use this location again

AYESHA DINKINS  |  Overall Experience 
Rating:
1.0

This facility has had poor service, since I have relocated to Georgia and placed my belongings at this facility. The only reason I have not moved is because I lack manpower and I cannot do it alone.

Mia Mathis  |  Overall Experience 
Rating:
3.0

Need more man power short of help

Lenita Tyree  |  Reservation 
Rating:
5.0

always good customer service,,,,,,,

Joseph Simpson  |  Overall Experience 
Rating:
5.0

Great Staff, Keep up the good work!!!!

SIDNEY FONTENELLE  |  Overall Experience 
Rating:
5.0

Would use this facility again in the future if needed. Staff was always helpful and inside storage facility was clean and easily accessed.

PATRICA PAINTER  |  Overall Experience 
Rating:
5.0

Customer service was excellent and helpful.

Sherna Spencer  |  Reservation 
Rating:
4.0

The service was quick and the staff was courteous.

Loumeecha Gooch  |  Reservation 
Rating:
4.0

The staff was very friendly and helpful. I did experience one problem when I notice the roof of my controlled temperature unit was leaking. Management took care if it quickly.

ANITA BULLARD  |  Overall Experience 
Rating:
5.0

Good overall, just need to lower prices

Rachelle Perry  |  Overall Experience 
Rating:
4.0

Uhaul is my place for storage,but the property need more parking space for customers.

Debra ashe  |  Overall Experience 
Rating:
3.0

The storage was fine but we returned a trailer on Sunday 1 day early and was charged an extra day because staff didn’t check it in until the following day after 3pm

Ronald Young  |  Overall Experience 
No reviews have been submitted for this location.

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