Customer Reviews for U-Haul Moving & Storage at Confederation St

4,047 reviews

1227 Confederation St   Sarnia, ON N7S4M7

(519) 344-1096

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(519) 344-1096

1227 Confederation St
Sarnia, ON N7S4M7

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The 9X5 trailer with a Framp is very very heave. time to switch to Aluminum Trailers

Peter Scott 
Rating:
5.0

Customer did not leave a comment.

SHANE BENOIT 
Rating:
5.0

Customer did not leave a comment.

Jeannie Hall 
Rating:
5.0

The location great yhe people great but 2 hour stuck on car on apps and calls over and over for quick pickup was horrid

Marc Cary 
Rating:
5.0

Customer did not leave a comment.

Jevgenij Sokur 
Rating:
5.0

Customer did not leave a comment.

David Bucke 
Rating:
5.0

excellent customer service here, with excellent location. The people were pleasant to deal with

ANTONIO PAOLUCCI 
Rating:
5.0

Customer did not leave a comment.

John Day 
Rating:
5.0

Customer did not leave a comment.

john regan 
Rating:
5.0

I need some bungee cords and didn’t have any, the employee got me some from his personal truck for me to use. Just floored me on how kind he was. This location has the kindness employees.

jennifer reynolds 
Rating:
5.0

The reception was good. We had to reschedule and the clerk made that easy. Pickup was early and the clerk helped and we were on our way quick and early. We decided to bring it back the same day vs 24 hours because of snow forecast. The other clerk had all the tools and we were good to go home in minutes. This has been my go to UHaul for years and always get good service.

ed cave 
Rating:
5.0

Everything was satisfactory at the drop-off loacation .

Harland Schultz 
Rating:
5.0

NIL. Really appreciate the professionalism and prompt service!

Philip Maness 
Rating:
5.0

Customer did not leave a comment.

john regan 
Rating:
5.0

Customer did not leave a comment.

melissa madery  |  Overall Experience 
Rating:
5.0

No idea

Todd Anderson 
Rating:
5.0

Customer did not leave a comment.

Keith Graham 
Rating:
5.0

Customer did not leave a comment.

Christine Ferguson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

John Riddell 
Rating:
5.0

Staff was very friendly and accommodating.

Guy Clifford 
Rating:
5.0

Excellent experience

JODY GOODACRE 
Rating:
4.0

We had difficulty with the App during after-hours drop off, however the representative on the phone walked us through the process and we were able to drop off the U-Haul. Your costumer service representatives are excellent!

Mark MacDonald 
Rating:
5.0

Customer did not leave a comment.

PATRICK KERR 
Rating:
4.0

Excellent customer care on both ends Sarnia and Guelph very friendly professional team

DREW WALTERS 
Rating:
5.0

Customer did not leave a comment.

Chantal Kelly 
Rating:
5.0

Customer did not leave a comment.

Sandra Perkins 
Rating:
5.0

Customer did not leave a comment.

Julie Munick 
Rating:
5.0

The staff are very helpful and friendly

Parker Gauld 
Rating:
5.0

Rented several times from this location, always excellent customer service, equipment is safe, reliable, and clean.

Nicole Padfield 
Rating:
4.0

Customer did not leave a comment.

frank mcgregor 
Rating:
5.0

Keep up the great service !!

john regan 
Rating:
5.0

Customer did not leave a comment.

Rob Fleischer 
Rating:
5.0

Leaving a review for the U-Haul drop-off location is an absolute pleasure after experiencing such seamless service. From start to finish, the process was efficient and stress-free. Upon arrival, the staff greeted me warmly and guided me through the return procedure with clarity and professionalism. The drop-off area was well-organized, making it easy to park and unload the vehicle. Furthermore, the staff promptly inspected the vehicle and handled all paperwork swiftly, ensuring a hassle-free experience. Overall, I couldn't be more impressed with the level of service provided at this U-Haul location. I highly recommend them to anyone in need of reliable and efficient rental services.

Swaraj Senapati 
Rating:
5.0

Customer did not leave a comment.

Rebecca Grant 
Rating:
5.0

very well maintained but debris - frozen mud stuck to the floor second time i've rented trailers with past users debris in /frozen to it.. if it falls off or out of a trailer hooked to your truck.. you are responsible.. first trailer had bondo debris 1/2 moon 6" x 1/2 in thick and pieces of rusted car pieces on it.. this trailer had frozen mud balls stick to the trailer floor which made loading with a dolly harder.. several people mentioned the frozen mud on the trailer floor.. i mentioned it when i returned it as well. well maintained

Carl Brooks 
Rating:
1.0

The truck was dirty inside and out. The new staff at this location is lazy and terrible. The service sucked. I will not go back there for a truck again. The truck had many scratches and broken interior items. There was no snow brush or ice scraper. The radio didn't work. The engine light was on. I was overcharged for milage fees by about 50 miles.

Brian Macdonald 
Rating:
5.0

Customer did not leave a comment.

CARMEN LOBONT  |  Overall Experience 
Rating:
3.0

Way to expensive for a 5x5 storage room.

Howard Magee  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHNLEWIS MCBEAN 
Rating:
5.0

Customer did not leave a comment.

Peter Clare 
Rating:
5.0

Lori. Les. Chris. Ryan. The staff are amazing.

Rob Fleischer 
Rating:
5.0

Very satisfied with service. Everything was ready on the day of my move and your personnel at the Confederation Street Sarnia, Ontario were most helpful and polite. Thank you for your part in making my move easier and economical.

SHEILA GINN 
Rating:
5.0

New van back up camera wasn’t working. No big deal for my short he’s of van but should be fixed

Chris Pettit 
Rating:
4.0

Nothing I had a great experience

Monica Myrtle 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY Miller 
Rating:
5.0

Lori and her staff are amazing. Super friendly and very helpful. When the fire happened Lori and her staff went above and beyond to help everyone during the very stressful situation. They were fully transparent when answering any of our questions, and made sure anyone on site got out safely. I will miss Lori and all of her staff and thank them for all they have done for me and my family

Shannon Sherrard  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeff Mott 
Rating:
5.0

the staff at confed uhaul are very professional and super polite . Always have what i need . 5 stars

JASONLLOYD WARK 
Rating:
5.0

Customer did not leave a comment.

Ohana Landing 
Rating:
5.0

I have always had a good experience at this location when dealing with them. Prompt, professional and helpful curiosity service.

Paul Williamson 
Rating:
1.0

We rented a vehicle that was more than what we required and had it back within 3 hours, and were not offered any type of a discount whatsoever. I’ve dealt with U-Haul many times in the past but this has left a very sour taste in my mouth and it’s made me leery of doing any further business with you in the future.

Melissa Brown 
Rating:
5.0

car trailer had debris left on it from previous user? if it damages another vehicle i'd be held responsible. ...pieces of rusted metal and what looked like a half moon 5-6 inches in length 1/2 inch thick. of what looked like body fill .

Carl Brooks 
Rating:
5.0

Customer did not leave a comment.

Matthew Simmons 
Rating:
5.0

Spoke with both gentlemen behind the counter. One on pick up and one on drop off. Both were pleasant, friendly, and professional. Will be back if I need to rent a van or truck again.

Brian Curtis Stark 
Rating:
5.0

Customer did not leave a comment.

Brad Capes 
Rating:
4.0

N/A

jim lowe 
Rating:
5.0

Customer did not leave a comment.

Ema Dreseris 
Rating:
5.0

Friendly staff.

Zachary Collette 
Rating:
3.0

Start the truck to warm the interior and defrost the windshield as it was fully covered in ice and snow. Also, the back door was completely iced shut. It took us 20 mins to get it open. Otherwise, all good. Easy checkin and drop off.

Geoffrey Eisenbraun 
Rating:
4.0

He gentleman - I believe Chris was his name- was quick to help me, including hooking up the trailer I was renting to my truck. Trailer pulled nice and straight down the road. Very pleased with my experience.

Tom Riedl 
Rating:
5.0

10 plus across the board,thanks.

Terry macindoo 
Rating:
5.0

Customer did not leave a comment.

ADRIAAN HEESAKKERS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rob Fleischer 
Rating:
5.0

Customer did not leave a comment.

Arturas Salkauskas 
Rating:
5.0

Everyone was awesome that we dealt with, friendly and we would use this location again for any rentals.

Karen Degrechie 
Rating:
5.0

Great and helpfully staff

Francois Brochu 
Rating:
5.0

Extremely well-looked after by very helpful and professional staff. Highly recommended to anyone needing safe, secure, clean storage.

ROBERT KIMSEY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dave Duckert 
Rating:
5.0

Customer service was awesome

Robert Menzie 
Rating:
5.0

Customer did not leave a comment.

BETHSY AGUILAR CASTILLO  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

john regan 
Rating:
5.0

Perfect set up for my needs that day.

Rick Danielis 
Rating:
5.0

Great Customer Service Great Staff

Jason Tassone 
Rating:
5.0

Rep was friendly , understanding and helpful.

Ken Silk 
Rating:
3.0

Had to pay more then I originally had in mind but otherwise a good experience

Taylor Nisbet 
Rating:
5.0

Friendly and very courteous experience everytime!!!

Chris Pettit 
Rating:
5.0

Customer did not leave a comment.

Marc Arseneau 
Rating:
5.0

Customer did not leave a comment.

kenn poore 
Rating:
5.0

Customer did not leave a comment.

Tim MacNauton 
Rating:
4.0

Customer did not leave a comment.

john regan 
Rating:
4.0

Professional and respectful employees. You should lower your prices.

MURRAY Slaney 
Rating:
5.0

Staff were very helpful and friendly. Les and Lori are great people. My goods were stored for many years and there was not any deterioration in them. Les was very helpful during my move out.

Geoffrey Newton  |  Overall Experience 
Rating:
2.0

The rental was fine, I was late returning it. I was fine with the overall fees but when your staff decided to yell at me in front of my 8 year old ot is not acceptable. The younger staff was professional and excellent, the older staff was disgusting. I would never use this location after leaving an 8 year old upset.

Aaron Parkinson 
Rating:
5.0

Customer did not leave a comment.

Eileen Pearl 
Rating:
5.0

Nothing at all

Jason Tassone 
Rating:
5.0

The person working in this location couldn't believe the shape the trailer was in and the tire strap was not replace when picked up.

Jeffrey Landon 
Rating:
5.0

First time renting a vehicle, Both gentlemen at this location were very helpful throughout the entire process! Would recommend to friends and family

Sebastian Cantarelli 
Rating:
5.0

Customer did not leave a comment.

Kevin Watson 
Rating:
5.0

Really don't know the service was excellent had to keep the truck an ex

Scott Tomlinson 
Rating:
5.0

Customer did not leave a comment.

Karen Tamminga 
Rating:
5.0

Customer did not leave a comment.

Aruna Fernando-Anderson 
Rating:
5.0

Amazing service on short notice! Always love dealing with you guys. I really appreciate the flexibility and kindness in my time of need!

Holly DeVlugt 
Rating:
5.0

Customer did not leave a comment.

Bill Vanhoogenuize 
Rating:
5.0

Customer did not leave a comment.

Erin Hopkins 
Rating:
5.0

Awesome that you’re open on Saturday/Sunday!

Steve Lockhart 
Rating:
5.0

Have rented a few times from this location - always a great / easy experience, with a large selection of equipment.

john thompson 
Rating:
3.0

When we went to pick the van up the employee never offered to go and go over anything with us. He just handed us the key ans stayed behind the desk. We had to go out and go over then van by ourselves. To me there was not much customer service. They did help us with the drop off location.

Tamara Hanning 
Rating:
5.0

Customer did not leave a comment.

Kevin Foley 
Rating:
5.0

Customer did not leave a comment.

William Venator 
Rating:
5.0

Customer did not leave a comment.

john regan 
Rating:
5.0

Customer did not leave a comment.

ROBERT PORTINGALE 
Rating:
5.0

Customer did not leave a comment.

William Hambly 
Rating:
5.0

Nothing! Service is and price were amazing!

Lilli Annes 
Rating:
5.0

Customer did not leave a comment.

Brian McEachran 
Rating:
5.0

Customer did not leave a comment.

mike michalewski 
Rating:
3.0

Customer did not leave a comment.

CHRISTOPHERC EMERY 
Rating:
5.0

Customer did not leave a comment.

Karen Tamminga 
Rating:
5.0

Customer did not leave a comment.

Steven Windich 
Rating:
5.0

Customer did not leave a comment.

Margarita Krahn 
Rating:
5.0

Chris is very knowledgeable, professional and helped me determine the right size unit. I am looking forward to a positive experience as my tenancy continues. Thank you, Chris!! Cindy Barnes

Lilli Anne's Boutique  |  First Impressions 
Rating:
5.0

This uhaul location and staff were the ultimate.

ROBERT RODGER  |  Overall Experience 
Rating:
5.0

Very helpful and accommodating

SARNIA CHRISTIAN  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

cheryl bischoff  |  Overall Experience 
Rating:
5.0

I have been a storage unit customer for many years and have found the facility and staff to be exceptional! In an era where good service is becoming an ever increasing rare commodity it is a great pleasure when you find it. The quality of service has been consistently exceptional. The owners and staff take pride in the facility and the service that they provide everyday! Thank you.

DANIEL GAUDENZI  |  Overall Experience 
Rating:
1.0

When the fire happened, there was zero notice given to customers, I found out through social media and was never informed of if I was affected or not, whether I could attend to get my stuff, nothing. When I moved my belongings, the engine light was on the truck, windshield wiper held on with a shoe lace, and it sounded like the axel or tie rods were in bad shape. I was so scared of driving it I asked someone who has their bus license to drive it because I knew there were no other trucks and I needed to get my stuff out. When I mentioned that the truck was in rough shape, the answer was “well they aren’t brand new” …. No kidding but if I’m paying to rent a truck I expect it to be able to pass a safety which this truck most certainly would not have. I didn’t even fill out the condition form because that was an absolute JOKE. I am absolute appalled with the way the manager runs this business. I also learned apparently people actively live there and also work on their cars there, and the owners turn a blind eye. No wonder there was a fire, the manager just simply doesn’t care!!!!! I will never use U-Haul again nor recommend them to a single person, in fact I will be recommending to avoid them at all costs. Can’t believe I ever chose this company. Disgrace.

Kirsten Luther  |  Overall Experience 
Rating:
5.0

My move out date was Sept 16 not the 22nd!!

jillian manton  |  Overall Experience 
Rating:
1.0

I have use the U-Haul facility on Confederation numerous times and I loved it and yes I would recommend it. Thank you Lorrie for all your help and service.

catherine wupori  |  Overall Experience 
Rating:
1.0

Stored a three bedroom townhouse here for 10 months before everything was burnt to the ground. The prices are high, there is no fire safety equipment in place for the storage units. Risky. When we asked if we could see what remained in our burnt unit they told us it was all gone, we did not get to have pictures of the remains for the insurance company and our peace of mind. My kids lost everything, and we lost all of our furniture and memories.

AMBER MCNEIL  |  Overall Experience 
Rating:
1.0

Unit lost to fire and no answers want to be given.

Matthew Bird  |  Overall Experience 
Rating:
5.0

Everyone was polite and helpful at every encounter. The premises were secure and clean at all times. I wouldn’t hesitate to reuse the Uhaul storage units again.

MICHaeL BROCK  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Amanda WHITE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MITCHELLL STOGNER  |  Overall Experience 
Rating:
5.0

Great service, clean and very efficient and timely. Highly recommend their service.

Mac Lai  |  First Impressions 
Rating:
4.0

Door needed some greasing.

ARTHUR LALONDE  |  Overall Experience 
Rating:
5.0

I needed some storage as we were moving from a house to an apartment and we were not sure what would fit.We were able to come and go from the unit and sort-out what we needed to keep and what had to be donated.Site was convenient and staff were all personable and helpful.

robert eagleson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher Burford  |  Overall Experience 
Rating:
5.0

Lori was an outstanding help!!

Mark Veenkamp  |  First Impressions 
Rating:
5.0

Great job, keep it up. :)

Ronald Stevens  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Aaron Ellenor  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

REYNA GOMEZ FLORES  |  Overall Experience 
Rating:
5.0

N/A

Haley Vanderburgt  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ERICA MITCHELL  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ken gillen  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Quinn Cooper  |  Overall Experience 
Rating:
5.0

Great customer service

KENNETH GRAZIANO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terri Gray  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tammy akiwenzie  |  Overall Experience 
Rating:
3.0

To expensive, monthly rate always going up.

JAMES MILLER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tom dunford  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gilles Brochu  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

zenon savoie  |  Overall Experience 
Rating:
2.0

Discusting Experience

les fisher  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JULIEM BERUBE  |  Overall Experience 
Rating:
5.0

Staff and manager were very friendly and helpful , very convenient and easy to access ,

stephen dennison  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Janet Harnish  |  Overall Experience 
Rating:
5.0

Besides the mice and no lights in the unit, I have no complaints. Lori her husband the staff were all very helpful, patient and accommodating to me and my situations. I will continue to do business with them Thank you

Tricia Conway  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARILYN SPENCE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JULIEM BERUBE  |  First Impressions 
Rating:
5.0

Very friendly staff. I give this uhaul a 10+ rating They even provided me a step stool for an hour!!! If I ever need a storage unit again I WILL DEFINITELY be choosing this location

Deb Frappier  |  Overall Experience 
Rating:
5.0

Good job 👏

Eligio Flores  |  Overall Experience 
Rating:
4.0

All of the staff at this facility are extremely knowledgeable and very helpful. And if they don't know what I may need, they make sure to find out the information I need. The store is always clean and stocked properly.

Nicole Ryan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

royale hebert  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JASON SEGUIN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brandi Lowe  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julie Hislop  |  Overall Experience 
Rating:
5.0

Very helpful and friendly staff.

Jane Blythe  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary Shanks  |  Overall Experience 
Rating:
5.0

Only reason we left is because we have a garage now in our new house. Otherwise. Great location, great staff. Nothing bad to say at all

Stacey Watson  |  Overall Experience 
Rating:
3.0

The only negative thing we found was the amount of dust and pollen that covered everything in the storage unit and the fact that everything smelled musty which I can understand as our things were stored for well over a year, the people were great, good experience, next time I would get a climatized unit if storing for a long period of time.

Granville Conrad  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steven Shearon  |  Overall Experience 
Rating:
5.0

We had a disaster moving pick up (not uhaul related) back at the end of July and had some things left over that had to be stored short notice as we were leaving that night, and we had to rent a cargo van to move it. The staff then and recently were very congenial and helpful even though both times were stressful. All was well in the end and my stepmother was even able to get some moving supplies that she needed so she is happy to have all the supplies for her move at the end of October. Thank you for your patience with us through both phone calls and personal visits.

Jennifer Hadway  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janice Webster  |  First Impressions 
Rating:
5.0

The people who run this facility were helpful and kind . During hard times that was much appreciated

dorothy jackson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kristy Viggers  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mia aylestock  |  Overall Experience 
Rating:
5.0

Outstanding customer service

Jane Blythe  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Brently Gilbert  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LAURA HOWLETT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher Holbrook  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

susan clarke  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

doug martin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LESLIE DRULARD  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kevin campbell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Judy Moore  |  First Impressions 
Rating:
5.0

Good service thank you very much

Eligio Flores  |  Overall Experience 
Rating:
2.0

Don’t let the “yes/no“ questions above fool you. One staff member, Chris, was incredibly polite and helpful. The other two were not. The first person I dealt with I felt like reaching across the counter and checking for a pulse. No customer service skills whatsoever. We got faced with a challenge in my getting a storage unit, and rather than attempt to seek a solution he shrugged his shoulders essentially saying “that’s the way it is“. The second person I was dealing with was faced with a challenge as well, but a different one. While I admit that he came to a solution, the solution itself was problematic. To that he too essentially shrugged his shoulders and said that “there’s nothing I can do about it”. Neither one of these gentlemen had any level of, “I’m sorry this is happening“ or, “let’s get to the bottom of this and try to find a resolution“ with any sort of a smile, pleasant or caring demeanor. Incidentally both of these challenges were a direct result of U-Haul mistakes. Thankfully Chris came to the rescue. The facility itself is good, average on cleanliness, the carts were dirty, two of which had mystery liquid residue on them. But I’m not too sure what else to say about a storage unit. I noticed that this U-Haul storage facility was rented out to capacity. That’s a dangerous place for a business to be. Management and staff tend to become complacent because people will continue to rent from them. The business/marketing world is chock full of cautionary tales of businesses where customers, when faced with a choice, will always opt for the one where they are treated well and leave the place that at one point was a thriving business. Except for Chris, I was not treated well here. (Full disclosure: for my trouble I did get the first month of rental free, and I am thankful, but that was not offered to me. Rather I was the one who suggested it). If it weren’t for my significant road exhaustion from a cross country trip I would have gone elsewhere.

Dave Robertson  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

mark haas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephanie Agar  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LAURA HOWLETT  |  First Impressions 
Rating:
5.0

Lori Kirk and her husband are very friendly and approachable. It is clear they have invested in keeping Sarnia a friendly community and their business definitely shares the friendly community spirit. Lori Kirk went above and beyond when she helped me by delivering some items from my storage locker not only once, but twice, to the Hospital when I could not. Not many people, much less busy business owners, would offer their valuable time. It was not lost on me. Lori also called and made sure I had given someone permission to enter my locker- which I had. Great service. I would definitely recommended using this company for hauling and storage needs. If a person walks through theirs doors with a good attitude, it will come back at them tenfold. Just don’t be a day late renting anything without letting them know!

Janet Frizzell Parsons  |  Overall Experience 
Rating:
5.0

Very friendly and helpful staff

Kathleen Foubister  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TRACIE MACNEIL  |  Overall Experience 
Rating:
5.0

Lori & Len Kirk went above and beyond in customer service. Absolutely wonderful people to do business with.

Alison Lennox  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ruby Trotter  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

mark fendley  |  First Impressions 
Rating:
1.0

Last time I was emptying out my storage unit on London line it was so icy I slipped n fell hurting my lower back n hip..pretty sure it's on camera from my storage locker. It was at night after dinner just before my date to move out..pretty sure it was Jan.6. I was black n blue for over a wk n missed a couple days of work ftom barely being able to walk. I have pictures of how icy n unsafe the hole compound was the nite! Something should have been done about the icy. No reason for it to be that bad!

melissa verslype  |  Overall Experience 
Rating:
5.0

Always. Helpful

Robert Hamilton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TAYNA VISSER  |  First Impressions 
Rating:
5.0

Always excellent service by Lori and her team. Have been a customer that has utilized storage from time to time and the use of rental trucks. Also, the packing accessories have been very convenient and excellent quality. Always highly recommend this location.

LYNDA ROBBINS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Crystal Valley  |  First Impressions 
Rating:
5.0

As you know we've just moved to a larger unit so we're obviously satisfied with the way you handled my request. Thank you.

Rosemary French  |  Overall Experience 
Rating:
5.0

Les, Lor, & Chris at UHaul on Confederation St. Sarnia are always helpful and cooperative.

Rosemary French  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

debbie wilson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LUKE LEACH  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ronda McIntyre  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

cherie knight  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alvaro Gutierrez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Basil Hassan  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Chantel DAY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jean-claude Rathier  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

BRENDA MCCAFFREY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bobby Froese  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Michael Companion  |  Overall Experience 
Rating:
3.0

Locker was not cleaned. Had torn up papers over the floor.

JAMES COUSINEAU  |  First Impressions 
Rating:
5.0

Best facility in town. 4th time Ive rented a unit. Best service hands down. The place is always at capicity. Need I say more. Everyone knows they are the best.

LYNDA ROBBINS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stacey Mountain  |  First Impressions 
Rating:
3.0

Was on a waiting list for a smaller unit. Got called and told I had to take it that moment or lose it. Did take it. Then tried getting a refund on the bigger unit I had rented and paid for for the next 2 weeks. They said no. So I kept it the last 2 weeks. If I had given it up when I got the other unit , U haul would rent it out to someone else and get paid twice for the 2 weeks. This sort of sucks.

LORNE MUHLIG ST. CLAIR DRY CLEANERS  |  First Impressions 
Rating:
5.0

Very helpful with our questions and concerns.

Jean-claude Rathier  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

david paradis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Debbie Robbins  |  Overall Experience 
Rating:
5.0

The man assisting us was very helpful and pleasant to deal with. I had by accident got the wrong size storage locker (realized this AFTER he completed the process, paid, and went to look at it). My husband and I went back to the man at the front desk to explain my mistake. I felt so worried since the bigger size that we needed would be all gone. I also didn’t want to bother them. The man was kind about the mix up and was able to upgrade us to the bigger storage unit with no issues. My panic instantly subsided! The man was so helpful. We also were able to schedule a u-haul truck while paying for our unit. Everything was so easy to schedule and confirm. Prices aren’t horrible either. That is the only thing I would add is that storage units are becoming pricey! It’s unfortunate. The price for renting a u-haul truck though is fair! Lastly, we were sold a lock and I found it pricey as well - roughly $12. Besides that, the service by the man was fantastic and very easy! I wish I could remember his name! Thanks again.

Jordan Dottori  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jon Atyeo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Monica Moran-Venegas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yvonne Carroll  |  Overall Experience 
Rating:
5.0

The person working in the office went above and beyond to get us a storage unit. Having just arrived from New Brunswick I cannot express how appreciative we were. Without this unit we would have been in a mess.

pamela MILLS  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DARYL TOWNSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ken vanhorne  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TIM MCNEILL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julianne Bedard  |  Overall Experience 
Rating:
5.0

The lady who runs the place is 10/10. She made everything very easy and smooth. If she's not self-employed then give her a raise.

Monica Moran-Venegas  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LAINA DUNCAN  |  Overall Experience 
Rating:
3.0

dound head office in Arizona to be pricks with a $15 late fee. Don’t forget to pay your bill on time

mike cawley  |  Overall Experience 
Rating:
1.0

Pro rated is a rip off. You should be ashamed. The staff told me i would have to pay for unit before i could use came back to get refund but nope. You guys suck. Never even moved anything in either

CAROLE LANE  |  Overall Experience 
Rating:
4.0

Electronic documents and verification would be useful.

ronda brooks  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

simonne malette malette  |  First Impressions 
Rating:
5.0

I am a long-term customer of nine years and I must say my move out of province was very Trumatic for me. Lori Kirk has not only helped me but worked very diligently to make everything easy for me. Living in another province sometimes we ran into trouble with payments and dates but Laurie and her staff always made things right. Thank you so much

SABINA JOHNSTONE  |  Overall Experience 
Rating:
5.0

Amazing Staff, friendly always professional

Sean Tippett  |  First Impressions 
Rating:
4.0

It was good, but a lower price for the 1st month, which someone else does, would be nice.

Randy Reynolds  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bobby Froese  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michelle Esplen  |  Overall Experience 
Rating:
5.0

I moved across the country and there have been a few problems on my part with payments and bank changes. But I have to say the staff have always been polite and always worked with me. It’s been eight years now and I would recommend you to my family and friends. Thank you Lori, you are the best

SABINA JOHNSTONE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

patricia neary  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Geoffrey Dunn  |  Overall Experience 
Rating:
5.0

Great staff-excellent facility-easy access

RON MARTIN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Caroline Grist  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terry French  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LANCE OFFICIA  |  Overall Experience 
Rating:
5.0

I've used this facility for years for storage and truck rentals. Laurie, Les and Chris are simply put, the best. They are always friendly and super professional. The facility itself is always clean. I highly recommend this Uhaul location.

scottburnett supaninjalair  |  Overall Experience 
Rating:
5.0

Clean site and they changed my storage spot because they realized the one they had reserved for me was too tight to get my car in. Staff was very friendly and helpful.

Randy Reynolds  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Deidra Burling  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

theresa krupl  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Bradley Laird  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

otto vallinga  |  First Impressions 
Rating:
4.0

Only problem i found it was expensive and I was there for over 3 yrs and you kept increasing my rent

Greg Burns  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Shaina Rogers  |  First Impressions 
Rating:
5.0

Getting the free month of storage with my truck rental was incredibly helpful for moving and the give me time to find room for my extra things.

Joel Griffin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kerri Young-Johnson  |  First Impressions 
Rating:
5.0

I own two retail stores in Sarnia and the efficiency and overall demeanor of your staff made me jealous!!!! They were helpful, happy and friendly. They were very "covid conscious" and informative. I KNOW that there can only be great soldiers, when they have a fantastic Sargent....well done!!!!!

selenaclarkson adultconnection  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

bob bayne  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ken vanhorne  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

jamie mcritchie  |  Overall Experience 
Rating:
5.0

Excellent service

Kenneth Whetham  |  Overall Experience 
Rating:
5.0

Appreciation of a very caring and knowledgable staff at this location.

dana pitts  |  First Impressions 
Rating:
2.0

I honestly can't rate. What happened to me was I put a storage unit on reserve then paid for it on Feb 20th. $115.00. Due to us selling the house and I had no place to go. As it turned out exactly 7 days later I found a townhouse. Didn't need the unit. In fact I never used it. Never went on the storage unit property. I contacted UHaul via online chat and tried to see if under the circumstances I could be refunded. I just got told due to the rental agreement there is no pro rate or refunds on partially used usage. I agree 100% with the storage rules, but for someone like myself with the incident that happened, I figured there should be some sort of adjusting factor. There's a difference of using it for a period of short time and not using it at all. I was told just to make sure I cancel before Mar 20th so I don't get charged. Chris the employee I talked to for cancelling was really perfessional and was efficient. I work in retail, have for 30 years. I know the headaches of customers trying to pull tricks to get out of agreements. But mine was a legit situation, and I think to keep people happy, and not be hesitant to use your services, there should be some sort of adjustability We all know that there are ways in retail to go over and beyond to serve our customers appropriately . So needless to say, I paid $115 for absolutely no reason. No storage use. Didn't even crack the door or lock or enter the parking lot. That, I am not happy or satisfied about

Michelle Machuletz Slaughter  |  Overall Experience 
Rating:
5.0

Satisfied

juancho alvarez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

shelly Jones  |  Overall Experience 
Rating:
5.0

Very helpful very nice respectful take care of their customers very well

Wayne Brown  |  First Impressions 
Rating:
5.0

Everyone at uhaul worked so well with me when I’m going through hard times. They always understood my situation and worked with me accordingly. All the staff there are friendly and have awesome

Kyle Goodhand  |  Overall Experience 
Rating:
5.0

Thank you for all great service was a life time experience for me worked out best way could for me thank you again for all.

Dan Devlugt  |  Overall Experience 
Rating:
5.0

The staff was very friendly and helpful during my move in and move out. Thanks

Philip Odolphy  |  Overall Experience 
Rating:
5.0

The service and equipment available was excellent.

SayedHossein Lar  |  First Impressions 
Rating:
5.0

Smooth transaction.

theresa krupl  |  First Impressions 
Rating:
5.0

I was pleased with the service provided. The place was clean.

Helen Johnson  |  Overall Experience 
Rating:
4.0

Chris was great!! So helpful and pleasant!! A real pleasure to deal with!!

Heather McBride  |  Overall Experience 
Rating:
5.0

Lori Kirk and the rest of the staff ALWAYS look after our needs. Exceptional service, facilities and overall experience. Thank you Bob

robert eddy  |  Overall Experience 
Rating:
5.0

Staff are pleasant and very helpful. Very efficient.

mary anne cushing  |  Overall Experience 
Rating:
5.0

Staff was friendly, pleasant and helpful. Thank you

calvin gardner  |  Overall Experience 
Rating:
5.0

Very welcoming and answered all questions. Clean facility and locker.

Michelle Esplen  |  First Impressions 
Rating:
5.0

Friendly customer service!

john kelly gulliford  |  Overall Experience 
Rating:
5.0

Will be using again soon , awesome place

Brad Myllyoja  |  Overall Experience 
Rating:
5.0

I was extremely happy all around with U-Haul Storage. It was better than I really did expect. Way to go U-Haul, thanks.

ROY ST CROIX  |  Overall Experience 
Rating:
5.0

The owners at this particular Uhaul are awesome. I have been a "frequent flyer' if I may say. They are friendly, professional, courteous and can joke around a bit as well. I have sent others their.

Angelina MacDonald  |  Overall Experience 
Rating:
5.0

the staff went over and above the U HAUL requirements.

STAN BLACK  |  Overall Experience 
Rating:
4.0

Office was busy but the wait was not too long.

PAT SIMPSON  |  First Impressions 
Rating:
5.0

vehicle was available when requested and pick up and delivery was without incident. Would strongly recommend.

Bruce Treadwell  |  First Impressions 
Rating:
5.0

Convenient, friendly and fast service. I would definitely recommend this business to my friends and family.

donna dew  |  Overall Experience 
Rating:
1.0

One thing ruined it all. We were locked in the facility. Tried to leave at 10pm in torrential rain. Gate said "access not permitted contact site manager". No # avail. Stuck for a long time. Angry.

Jeffrey Hazzard  |  Overall Experience 
Rating:
5.0

Never, ever have I had a problem with U-Haul. Staff have always been polite and helpful.

Catherine Edwards  |  First Impressions 
Rating:
5.0

The staff are all very friendly and helpful. I rented a storage locker for a couple of years without any issues. Keep up the good work.

CATHERINE ROBICHAUD  |  Overall Experience 
Rating:
4.0

Could have better communication with main office about closed accounts Sending bills for accounts that have all ready been closed. Other than that was pleased with the service.

Lawrence Cope  |  Overall Experience 
Rating:
5.0

I've used this facility twice now. Always very clean and well maintained. I wasn't able to get the size of the unit I wanted, more larger climatized units would be helpful.

Diana DaSilva  |  Overall Experience 
Rating:
5.0

Very clean and accessible facility. Helpful staff

anne kuleta  |  Overall Experience 
Rating:
5.0

guy that assisted me at the counter was helpful. units are very clean well maintained

corey kendall  |  Overall Experience 
Rating:
4.0

Overall, my experience renting a storage unit at U-Haul on Confederation Street was a good one. Only complaint is that I was forced to buy a lock from U-Haul instead of being allowed to use my own.

SUNDAR NARAYAN  |  Overall Experience 
Rating:
5.0

the staff was extremely help full in such a difficult time

Diana Demitro  |  First Impressions 
Rating:
5.0

As long as the same general manager is there we will continue to keep coming back!

Edward Cave  |  Overall Experience 
Rating:
5.0

Was an amazing experience

Joshua Noescher  |  Overall Experience 
Rating:
5.0

Nothing but a good experience

tom mcpherson  |  Overall Experience 
Rating:
5.0

Very knowledgable and courteous stakk

Doug Farrar  |  First Impressions 
Rating:
5.0

Keep it up thanks 4 ur patience

David Macklin  |  First Impressions 
Rating:
5.0

Very dependable and I felt very confident storing my belongings there.

gwen grant  |  Overall Experience 
Rating:
5.0

Everything was handled by the office great. Changes to what was needed, over the phone was fulfilled immediately. Great Job

tom mcpherson  |  First Impressions 
Rating:
1.0

My contents were FILTHY due to the open ceiling in unit. My contents also had Poplar tree fluff all over everything. I've used other local storage and never had to have items professionally cleaned.

Nicole Maness  |  Overall Experience 
Rating:
5.0

Friendly courteous staff who go the extra mile to help

CAROLE MCKAY  |  Overall Experience 
Rating:
5.0

Staff was always very helpful when I needed information...this was my first experience with them and would recommend them to all family and friends. Thank you!

diane langlois  |  Overall Experience 
Rating:
2.0

Mouse terds and urine all over everything. I was told to buy insurance after showing them the infestation... moved my stuff out.

Bryon Cope  |  Overall Experience 
Rating:
5.0

All staff were extremely helpful. Went out of their way to assist when needed. They took their time I did not feel rushed. Very patient with all customers. Did not rush anybody even with a line up.

Kenneth Grist  |  Overall Experience 
Rating:
4.0

Always clean. Never had any problems with access.

Pam Vaughan Henderson BUILDERS  |  Overall Experience 
Rating:
5.0

Great place

steve james  |  Overall Experience 
Rating:
5.0

I rented a storage unit at U-Haul in Waterloo a few years ago. They did such a great job that when I needed a unit in Sarnia I went straight to U-Haul. Same excellent experience I'm happy to say.

Eric Pokrajac  |  Overall Experience 
Rating:
5.0

A very friendly staff willing to help.

Gina Vottero  |  Overall Experience 
Rating:
5.0

Used the service to keep my motorcycle safe during winter time, everything was just fine

juan meneses  |  Overall Experience 
Rating:
5.0

just great.

Brian Shearer  |  Overall Experience 
Rating:
5.0

Xx

Laurie Laurin  |  Overall Experience 
Rating:
5.0

The staff at the location were real professional as well as friendly and helpful.

Randip Sandhu  |  Overall Experience 
Rating:
5.0

They were good to me. I appreciate their assistance.

michelle williams  |  Overall Experience 
Rating:
4.0

very helpfull staff

Katrina Namink  |  Overall Experience 
Rating:
5.0

We stored our home's content for 2.5 years. The experience at U-Haul was excellent. The staff, particularly, Lori Kirk, were very helpful regardless of our concern or question.

JOHN OLENIUK  |  Overall Experience 
Rating:
5.0

Well done

DAVID BYRNE  |  Overall Experience 
Rating:
4.0

I would recommend Uhaul for your storage needs. Staff were very friendly.

NITSA CROFT  |  Overall Experience 
Rating:
5.0

very accommodating. I would recommend this U Haul facility highly.

Marion Watt Lakeroad Lion's Band  |  Overall Experience 
Rating:
5.0

Good

william murphy  |  Overall Experience 
Rating:
5.0

Friendly and very accommodating. Definitely will use again.

calvin gosse  |  Overall Experience 
Rating:
1.0

The female manager has an attitude problem with customers she seems to be on a power trip. I am a business owner in Sarnia, I am also close friends with many business owners who are pleasant..NOT HER

Christine Stone  |  Overall Experience 
Rating:
5.0

Great people to deal with all the time !

Todd McCallum  |  Overall Experience 
Rating:
4.0

Staff were knowlegable and friendly.

TOM BUDNICK  |  Overall Experience 
Rating:
5.0

We weren't able to visit the space we rented, but U-Haul Moving & Storage at Confederation Street was strongly recommended to us and the staff was very helpful.

Musee Regional Du Rimouski  |  Overall Experience 
Rating:
5.0

I had gone through a difficult time I found all the staff very empathetic and helpful I would highly recommend them to all that ask me

MIKE SHOESMITH  |  Overall Experience 
Rating:
5.0

Overall excellent experience!

CHRIS TTOFALLI  |  Overall Experience 
Rating:
4.0

Thank you for the positive experience I received from U-Haul. The staff (especially Lori) were very helpful. I would recommend your facility to anyone.

linda gibbs  |  Overall Experience 
Rating:
5.0

After renting a 26ft truck for a cross country move, I was very impressed with the drive and comfort of the 26ft Ford.

PETER COLUMBUS  |  Overall Experience 
Rating:
5.0

The staff were very efficient and accommodating.

Nadine mcpherson  |  Overall Experience 
Rating:
4.0

0

Kristine Donnelly  |  Overall Experience 
No reviews have been submitted for this location.

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