Customer Reviews for U-Haul Moving & Storage at Colonial Blvd

Rating:

5.0

Great facility with great prices. Can’t believe I used other storage places prior. Ability to bring storage trucks inside while loading/unloading is wonderful

Rating:

5.0

Super great place. I highly recommend them.

Rating:

5.0

Cuz people are dirty the toilet needs more attention

Rating:

5.0

The only comment I have is that you should be more competitive with your neighbors on the prices!

Rating:

5.0

Exceptionally clean and secure facility. Would use any time i needed extra storage space.

Rating:

5.0

I appreciate the service the worker gave whenever I need help

Rating:

5.0

What an awesome place! To be able to pull your truck inside if bad weather is terrific. Terrific facility and staff really seemed to want to provide best solution

Rating:

5.0

nice staff and clean facility, would rent again for sure

Rating:

5.0

Excellent facility and staff, very clean!

Rating:

5.0

Had some issues at the beginning but they smoothed everything out and they did right by the customer.

Rating:

5.0

Perfect timing all the way through!

Rating:

5.0

Greeg was great. Help with situation.

Rating:

4.0

Use of card versus key pad was not explained and caused a lot of confusion between several people at the desk

Rating:

4.0

Everything was great other than expensive. It served us well for our move and that’s good enough for me.

Rating:

3.0

Due to exorbitant price gouging in THIS STATE ONLY .. I cannot in good state if mind recommend this Uhaul as if I had closer or better options , I would have taken them. The staff was, however, courteous & friendly

Rating:

5.0

Very helpful young lady in office, made it easy to get storage locker rented.

Rating:

1.0

The store has no communication with customers. They don’t return call backs and have messed up multiple times. I recommend U-Haul but not the location on kernel road. I moved out to go to another storage facility.

Rating:

3.0

The unit was great, the location was convenient, adequate parking, very clean and maintained. However the check-in and checkout process was horrendous. They are understaffed, and typically there is a large line to be helped. That line slowly moves lol. Once you do reach the staff, they are friendly, helpful, and personable. Also, they never answer their phones if you do have an issue so it’s best just to go in person.

Rating:

5.0

Last year was very hard. Your company helped out alot of people and I was one of them. I'm so thankful. Please keep up the great work and continue with helping out our community.

Rating:

1.0

The climate controlled facility was brand new so I do not have anything negative to say about the unit at all! Everything in my locker stayed dry and safe through Hurricane Ian! Everything else with this facility was horrible from the first time we arrived to get our storage unit location. The people were too busy socializing to help the 5 people waiting and my 7 min sign in took an extra 30 min. We were in the storage unit from September 10th to June 9th. We attempted to go to the office on Saturday morning to return the key and cancel our unit. They had at least 10 people in the store trying to be helped and we waited for 30 min for assistance until we decided to try and cancel online since this is how we originally reserved the unit. there is not an online option to cancel, we then tried to call with no answer for over 30 min. We decided to try the 800# and they were very nice and said they could cancel my auto payment however they said they had already charged my card as of that morning June 10th. They said I would need to contact the local store to get a refund since I was out before the billing. I have tried every other day to contact this store and tried every number listed. no one ever answers the phone or even accepts voice mail. this location is a 35 min drive and to drive down to see if I can get help in person is a gamble especially considering gas prices today! I have used the number on the invoice for Greeg Herrera locally also. 239 344 7409

Rating:

5.0

Very helpful and polite

Rating:

5.0

Thank you so much for helping get on the road with a truck and tow. Excellent service all around!

Rating:

3.0

I booked a one way U-Haul months in advance along with a storage unit on autopay with the first month free. Perfect. We do the online ride share on the uhaul app and get our U-Haul in Va and drive to Florida. We arrive and it turns out on Thursday’s they close at 7pm and we couldn’t get into our unit because it was after hours and we don’t have an access code or key card. Fine. I ended up coming back the next morning to absolute disorganization and zero training. The woman working clearly knew how to do everything but she was training the new guy and instead of taking us one at a time told him to “just do it”. After fumbling thru the system we were unable to find my reservation #, name, phone, etc despite having the screenshots, confirmation email, and texts literally letting me know my unit was ready up to that day from U-Haul! . Mind blown. We have to create an entire new account like I “walked in” and am then told the large first story unit was not available and I was actually going across the street to a smaller second level unit. I’m being told “it’s no big deal” because “they have an elevator”. Yeah one elevator for this warehouse with my unit being number in the 7000s so yeah. That was fun. Bottlenecked at one single elevator competing with dozens of other ppl also moving in and out of their units. I return back to the storefront because my key card is not working due to the initial folks not processing the part where I have home owners insurance and did not swipe the card on file so it didn’t activate. Fine. The manager/owner then pops out and asks me “why I have an attitude “ . Wow way to de escalate things.. buddy.I tell him he literally has zero clue what is going on and then ahas the audacity to attack me because I’m not pretty and smiling?! He ultimately helped us get the keys activated and I’m literally telling him how frustrated I am unloading this 26ft U-Haul as a young woman and that because of the multiple delays, my help (my brother who drove down with me) to unload from the night before and morning of, had to Uber from this parking lot to the airport and leave to catch a flight as we are now a full day behind schedule. . So there I sit. No suggestions other than to back it into the bay so it’s not so hot. Thanks. Now I literally do this for hours. And hours. And hours. Trip 35 waiting for an elevator .trip 36 waiting for an elevator, trip 37, etc.. I notice a sign on the U-Haul itself advertising same day help. I’m like why? Why didn’t any of the many workers I had interactions at this point not mention this was literally a U-Haul sponsored thing. So I click the website and in 1hour I had two guys there helping me finish. They followed me back to my house and unloaded the rest and I happily paid them to do so. They were the real MVPs of this process.

Rating:

5.0

The facility is truly first class and the staff is very helpful. I highly recommend U Haul storage.

Rating:

5.0

A nice clean storage unit.

Rating:

5.0

Above and beyond excellent!

Rating:

5.0

Our experience here was very positive. Very clean and an extremely secure facility.

Rating:

5.0

Couple of gals stuck out as exceptional - the gal in the office, gosh I can’t remember her name, beautiful black female with the best smile! She deserves. “Kudos” or a certificate of appreciation. Lunch something! The second gal who we ran into early when moving stuff is, Phyllis who maintaines the lobby, bathroom, elevator and cleans out the unit when you move out, is wonderful! Another deserving of a “ kudos” lunch or something

Rating:

4.0

If you advertise you can reserve your storage area, especially at a specific location, you need to honor that and not give it away to someone else. If you worry about someone not showing up or cancelling, put in the reservation that after a certain time period, they will be charged a fee. After driving 20 hours nonstop, it's horrendous to find out you have nowhere to put your property and still have a loaded truck that needs to be emptied. Simple, if a person rents your truck, especially 1 way, they're not as likely to be cancelling their storage.

Rating:

4.0

Nice employee

Rating:

5.0

The facility was always clean and well lit. The staff were always helpful and pleasant. Nice new building, too.

Rating:

1.0

There is a serious roach problem

Rating:

3.0

I was told there would be a lock in the unit; there was not . I do not want to be charged for something I did not receive. Also, there are 3 keypads to get in. I had to go to the office to get someone to help me. That person was very helpful.

Rating:

2.0

The entire experience with UHaul was terrible, The facility was dirty and the staff was rude. I would never rent from this location!

Rating:

2.0

I moved in a day after “move in day” and I was confused because I did not have a lock inside my unit instead I had a rodent trap box. And there was a tag that on the unit that said it was move in ready so whoever prepared the room did not leave a lock for me and my items are now in a storage unit with no lock.

Rating:

5.0

Very knowledgeable staff and so convenient for us!!!!

Rating:

1.0

Roachs in the units and the staff was very disrespectful. Complaining about their job and their own management. Cursing while talking to me about my rental. I was hoping for professional employees but instead was treated like trash and they would rather talk bad about their managers while I’m at the counter than help me. Very disappointed.

Rating:

5.0

Great location, great service!

Rating:

3.0

I don't think its fair that the storage units are not prorated. I moved out with almost 2 weeks left and they wouldn't refund that amount. Yet they will rent it out again immediately and make double the money now on the unit. Seems shady to me.

Rating:

2.0

Uhaul in ft myers is a horror show it need serious help

Rating:

4.0

Only problem found was on the security side in that our codes were issued and then a move to magnetic cards was never announced . Now this is not a bad thing for our possession as no one could enter but a small gesture to tell your customers ahead of time through the same monthly e-mail would have made the whole thing seamless and looked at brilliantly.

Rating:

5.0

Everyone we spoke with was extremely caring and tried very hard and to assure we were well taken care of I will definitely recommend them to others.!

Rating:

5.0

The entire staff at the Fort Myers location was very helpful, friendly and professional.

Rating:

5.0

Very nice, accommodating staff and manager.

Rating:

2.0

The hours were not good the people in the office were not that smart renting a vehicle even when you had a reservation was a nitemare we check out of the unit dec 3 and they charged us for the whole month which i did not think was fair I would like someone to call me to discuss these issue 2392298008

Rating:

5.0

The employees went above and beyond in helping us secure a bigger storage space. Highly recommend this location.

Rating:

5.0

My only complaint would be the front desk checkin girl was a little under knowledgeable on what floor and no map to find my unit that said I was relieved it worked out so well in just 15 minutes time. Thanks u- haul I will be recommending you to all I know. Online booking was the best for me. Nick Abate

Rating:

5.0

Kudos to the lady that keeps the bathroom spotless in the storage building. My only suggestion to her was that you put a hook of some kind in the restroom for the ladies to hang their purses on (rather than having to set them on the floor). Overall a great facility!!!

Rating:

5.0

Good

Rating:

5.0

Fue fácil el proceso de rentar un espacio de almacenaje y la atención con respeto y exelecia,, muchas gracias U-haul.

Rating:

4.0

Attempting to rent larger unit, was told had to reserve online. Did so went into the office to rent reserve unit and advised no units were available. Advised the clerk and on duty manager that there were at least two open units. Told didn’t matter that we had an reservation online and they didn’t have any openings. Said it was first come first serve. Told me corporation didn’t know what the had available, but the only way you could reserve a unit was by corporate web site. We went to another facility who took our reservation for the larger unit.

Rating:

4.0

The woman that waited on me was superb! The guy that hooked my trailer up was friendly and thoughtful even after Itold him I was upset for waiting 30 minutes while 2 people came after me, and were taken care of first. It was busy and returning uhaul vecles eere beeping at me to m9ve so they could return their truck. So I moved up to let them in, but then I guess no one looked for me when they returned. I walked around 3 times but never saw anyone until 1 person dropped their trailer off and was helped, then another person picked up their trailer while I was still waiting. It was busy & I het it, but I still had to wait over 30 min.

Rating:

5.0

Couldn't be happier with staff and facility, first rate! Great job!

Rating:

5.0

Other than the monthly cost of the storage unit which is a little bit to high. Everything else was great. Thank you for allowing me to use your space. Sincerely, JimCotyBrown

Rating:

5.0

The girl who helped me was amazing, don’t have her name but Im sure you have a way to find out, she was so polite and helpful!

Rating:

5.0

Great service! Storage units very clean. Temperature excellent! Would highly recommend!

Rating:

1.0

Experience was terrible. They rented me a unit that was still occupied and weren’t willing to help me find another location with an available unit. They also over booked the trucks so I didn’t get to rent one even though I had a truck and storage unit reserved for weeks.

Rating:

5.0

Staff was was very friendly, and helpful

Rating:

1.0

First. Reserved a 10x 20. When i got to the unit it was a 10 x 10. Was NOT told I had 2 adjoining units. Never was given my free lock, and this is a biggie-wasn’t given akey card. Standing there locked out!!!!! Stuffed first unit to the rafters because I didn’t know I had 2 units. Not enough room.

Rating:

5.0

Staff was very helpful and storage unit was spotless!

Rating:

5.0

Everyone at this U-Haul location has been so amazing and helpful in the aftermath of Hurricane Ian. Greeg, the owner, has been especially awesome — he had his store up and running while navigating power losses, internet outages, and who know what else. What a wonderful team of wonderful people!

Rating:

1.0

Was put in the new building. There was a problem everyday . Doors would open. System didnt work. Alarms went off all the time. Doors in Garage wouldnt work. The repair guy was there everyday...when i wanted to down size they would'nt give me the size I wanted. This was right after I had spent at least 3k with uhaul over the last month. I went elsewhere

Rating:

2.0

Narrowly got my stuff into storage before the “hurricane hours” 5pm close. Was advertised on the website that the storage was open until 10. No one mentioned it when I got signed in. I work 9-5 and I’m going to have to figure out times to get my stuff from there.

Rating:

5.0

Everything went smoothly during a very difficult time (aftermath of hurricane(

Rating:

4.0

some of the staff may have needed some more training. Seemed to be unclear on how to complete transactions without asking another employee to assist. But this was during frenzy of hurricane Ian so I will give you a pass on this one! Good luck.

Rating:

5.0

Mimi was awesome . She was nice, compassionate and helpful. She helped me change the reservation and did so with cheerful helpfulness. I needed this as my houses were destroyed bi Ian. Thank you> I hope I have her name correct.

Rating:

1.0

we made a reservation when we went to get the vehicle they did not have what we reserved worst experience ever what a way to run a business unbelievable you all should be ashamed of your self's to do that to people never again ever and I'm sure I wont hear from anyone because I saw that you just don't care

Rating:

1.0

Did not have any trucks even though we had reservations, we reserved a 15x10 storage only had 10x10, only one elevator, took 15 minutes to get onto it. Chaos to say the least.

Rating:

2.0

Reserved a 10x15 unit weeks ago after talking to someone to confirm it disappeared out of the system, rebooked it again 3days ago after funding oilit ither was gone. Get to store to find out that they didn’t have a 10x15 that I could take a 10x10 or 2 5x5 closets!!!!! Are you kidding me same happened to the next customer, agent said units were being triple booked, now y’all need to compensate us with something like our next truck or trailer rental free of charge. This changes the pland because we now are 5 ft, and have to make changes. Daniel and the guys hooking up trailers were very nice and polite might I add.

Rating:

5.0

Everyone at Uhaul has been AMAZING!! I rented a truck a few days before hurricane Ian to move, and my storage unit originally booked not with Uhaul was damaged so i couldn’t move in. Uhaul representatives were so empathetic about me extending the truck reservation until i found another place in fort Myers. We finally looked at the Uhaul storage units which were the best option of all! Alexa helped us with our reservation onsite, where she remained calm and professional during such a stressful situation with customers firing questions to her from all angles. Then Phyllis was manning the storage entry doors to help with directions when new renters pulled up and offered assistance with their belongings. You can tell this specific Uhaul location’s associates really care, but Uhaul as a company in general has gained a loyal future customer from my family and I after the compassion they showed all of their clients during hurricane Ian. Thank you!

Rating:

1.0

First they told me that it didn’t matter what reservation I made because uhaul corporate didn’t know what units they really had available! My home was destroyed by hurricane Ian! I reserved a 10x15 but they didn’t have any and I had to get a 10x10 on the 3rd floor,which won’t fit all my belongings. The girl at the counter was smoking a vape and very unprofessional. I was told on the phone I did not need insurance but there they told me I had to or they would not rent to me. They said corporate doesn’t know anything for they are in Arizona and we are in Florida

Rating:

5.0

Gregg was super kind and helpful!

Rating:

5.0

No power, no internet, no phone service, and they still got the job done. Very thankful for their service in a difficult time after hurricane ian. The storage facility is excellent and the people there are a great asset to our community. Thank you.

Rating:

5.0

Needed a storage unit in Ft Myers after Hurricane Ian. Due to no internet, etc, I walked in the store and the young lady waiting on me did all the work very professionally and friendly….thank you so much.

Rating:

2.0

I could not access my unit to put stuff away. Had to have the U-Haul truck for another day.

Rating:

2.0

Absolutely horrible experience . Would never return

Rating:

2.0

They are lazy, very unhelpful and the truck had steering problems

Rating:

5.0

Very helpful and pleasant.