Good courteous and professional service
Oscar GarciaCustomer Reviews for U-Haul Moving & Storage at Clear Lake
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was originally booked on the 24/7 pick-up using my smart phone, I was not able to enabled the system to recognize my location, tried everything to solve this problem. Finally went inside the building and a lovely young lady helped me and from that point things went well. The staff inside was very professional and courteous and made the start of the day more enjoyable.
William PattersonGreat staff
forrest colditzThe drop-off process was simple since I opted for an email receipt.
Edward RobertsonVery great place and very kind helping people.
Justinn Campbell | Overall ExperienceThe staff were friendly and helpful. You have an especially strong team there; I was really impressed. They are knowledgeable and seem eager to want to do the right thing. One person was new, or at least new to trailers, but she was well mentored and then the shift leader (the gentleman who signed me out and took my payment) double-checked to make sure everything was correct. It was. That attention to detail, for safety sake, is very valuable. The lady at check-in was also professional, helpful, and efficient. Check-in was much faster and easier than I expected. The layout of the facility is less than ideal, but the U-haul staff I encountered were excellent. I just wish most companies had people like this working for them.
Brian CarterFamily business, and knowledgeable customer service. Best from all in the years back under other, changing ownerships.
Heloisa JagerAdd back up cameras
ROSE PEYTONBenjamin helped me and was kind enough not to laugh at my lack of backing skills with the trailer. He was personable, conversational and helpful!
Chris RochelleKeep doing the good work that y’all do
James Loera👍
Don ArmstrongThese people are so down low rude. Never acknowledge me also they act like they forgot I was there when I delivered the Uhaul back to them.
PATRICA JACKSONI at first rented a 15 truck and the tire was flat and needed an alignment didn’t have the furniture dolly I had asked for got down the street and came back to return it . That was a major safety hazard to be getting a major high way with a truck like that. Instead of apologizing I got looked at like I was crazy but the male that worked there came out and agreed that truck was not safe. I hope in the future there are better checks before ppl hit the road .
Jada McintoshGreat customer service. Friendly staff great prices
Helen FreemanI am return customer and always pleased with service and equipment.
CRAIG LANDRYNothing to report. The service was excellent!!
Joseph HebertThe app stalled out at the end of the process and wouldn’t let me upload my photos of the returned vehicle
MATTHEW DOCKALLVery helpful and friendly staff
Chad JonesWhen I first moved in I asked for Charles Rackley to be added as an additional occupant but that never happened. Months later Charlie was denied access and that is how I found out. He was responsible for paying the storage bill but unfortunately he died in a tragic motorcycle accident. Im now left with a huge bill i cant afford to pay. I'm very upset over how this has turned out. I think due to the circumstances uhaul could cut me some slack on all the excessive fees. I'm going to need to rent a uhaul in about 2months but can't due to the inflated amount I now owe.
CHRISTINE COMPTON | Overall ExperienceNothing
michael perezgood experience, in and out quickly!
Barry ChandlerMake the check-out and check-in process more automated. Maybe like an easy pass system or a preferred customer account. I have rented many times, and after hours check-in has always been a problem. The iPhone app never seems to recognize the location, even after multiple attempts. Then I call customer service to get assistance. The entire process has taken up to thirty minutes.
JOSHUA CHANNINGStaff were super excellent, top notch service !
Noel EvangelioMost important to add that your employee at another location nearby located and booked this for me when her location didn’t carry this item. Perfect customer experience!! Team work!
donna kennedyTruck was very clean!
VICKIE TAYLORNo complaints and U-Haul made my moving & storage very easy. I won’t hesitate to recommend and use U-Hsul again.
Shelby Pyeatt | Overall ExperienceRented a 15' truck and the "attic" leaked. all of the bottom of the boxes in the attic we're soaked. Also water on the main deck on the passenger side. Rain event was while trucked was parked in driveway....not driving in rain.
Ross KuykendallProcess was easy and smooth.
Omar PerezI rent from these folks a lot. Always cheerful, professional and place looks well run.
Cameron BevisTeam in the office were very nice and friendly. Really nice group of people. Moving is stressful and they made the logistics clear.
KELLY HAINES | Overall ExperienceGreat Customer Service from the staff at this location.
Tiffany SmithThis location is great
Jose FigueroaWe had our things for decades there. Glad to get rid of that bill each month.
LISA GEGENHEIMER | Overall ExperienceBob Koolage <bkoolage@gmail.com> Sun, Jan 7, 1:31 PM to credit_collection The $115 of fuel charges are not legit. I took a picture of the fuel gauge as I pulled out of the lot and returned it with the same amount. Bob Koolage 386-566-2563
ROBERT KOOLAGEnot happy with being AUTOMATICALLY charged for fuel that was the same level when I picked up. Getting ready to start complaining LOUDER.
ROBERT KOOLAGEEverything was as smooth as possible.
robert mataNothing, Your staff was friendly and helpful and made the experience of pickup and drop-off seamless. Thank you! Ed Keeley
Ed KeeleyThe headlights knob was broken off so I had to stop by my place and get some pliers to turn them on. The dash lights didn't work. The truck down shifted horribly. The roll-up gate was difficult to roll up and down.
Justin ChildressHelped me avoid extra day cost since they were open new years day. Excellent service
KEITH BRIEGELNothing so far
ASAD JAWADGreet the customers walking in.....Do not ignore them!
Kathy Welch-StevensonNothing! We are annual customers of this location! Great staff! Great service!
Kurt KarlmanI was selected and approved for a late night mobile pick up for a truck. I planned my entire move around getting the truck at this time. Once I arrive the app won’t allow me to check in. After an hour sitting in the parking lot talking with customer service I was told this location simply didn’t put the keys in their outside lock box and had changed my pick up to in person. I was not given a notification or a call about this. Wasted my time and messed up my move.
Spencer LubbenJust some of the employees need to know the correct time its open
Brenda Mason | Overall ExperienceThe staff was absolutely amazing and very helpful! I could not have asked for better service! Thrilled with the ease of the pick up.
Kimberly CopelandI drove 320 miles to get there to pickup 6x12 trailer got there 20 minutes early the trailer on my contract wasn’t the trailer on the yard so the clerk had to get on the phone with some one to give me the trailer that was there 45 minutes later now I got load and drive 320 miles Hour later putting me an hour later on my departure
ELTON WILTZEveryone did a great job
JEROME BROKAWStaff are friendly
Josephine ChanBoth the lady who rented me the truck in the morning and the lady who checked me in when I returned it were extremely friendly and helpful. Only the jerk who proceeded to flag me down in the parking lot and command me to turn around and move the truck to the "return" lane is my only complaint. Maybe if the return procedure had been explained to me initially or if it was posted in a way that was obvious, I would have known the exact procedure to follow. In any case, barking a command at me instead of simply explaining the steps that I needed to take would have been much more professional.
Terry HanksNice people.
malcolm yancy | Overall ExperienceVery nice people.
Malcolm YancyI would give zero stars if I could. The staff is uncapable and unhelpful.
melvin ROGGEThe staff was great, and everything was ready on the reservation. As for improvement, a better understanding/transparency of the quoted pricing and actual pricing that includes fees, estimated taxes, etc.
herbert babineauxInclude a way to continue with website after-hours check-in when geolocation fails (apparently a common problem).
Gary SeloffVery quick and easy return.
Craig BiggerstaffThe rental vehicle driver's mirror was so loose it swung around while driving and I couldn't see anyone coming up on my left side. The vehicle was clean.
Lynn PetersThe only thing I did not like was having to get a locksmith to cut my lock off when I lost my key. I think customers need to know this in advance. I rented a grinder at Home Depot and the staff was sure if there would be any power to plug it up. And it wasn’t any power. That was a waste of time.
BESSIE NASH | Overall ExperienceThis place is great for wine storage! I was able to use the storage for three years, the wine is great!!
Scott Williams | Overall ExperienceThanks for helping us
Elisa Brown | First ImpressionsJulie was very very helpful when I was soooooooo tired from driving 2000 miles! She made the process of returning the trailer and getting a storage locker smooth and easy. She's a rockstar!
Carol Turlington | First ImpressionsWhen I went back to the storage to put my things in and drop the truck off the storage still had the lock on it. I was unable to put my things in storage and the facility was closed.
Veronica Dickerson | First ImpressionsEveryone was so helpful
Annie WELLS | Overall ExperienceKathy the manager is Amazing along with the rest of the staff! They are kind, courteous, and considerate. They go out of their way to make sure your items are safe and give you the time you need to pay for your unit without threatening your belongings! Definitely recommend this storage unit on hwy 3 in Webster, Tx.
Shawna Tatum | Overall ExperienceVery easy access, clean and safe. They took the time and effort to make experience very pleasurable
Francis MONAHAN | Overall ExperienceI had a storage unit for 3 years and I finally emptied it. Kathy was the best!! I couldn’t asked for a nicer person yesterday to help me get everything done. Julie has also helped me over the years! This Uhaul place is awesome
DANA BLYSTONE | Overall ExperienceThere were 10 of us in line and only one lady at the counter-you could tell she was stressed but handled it perfectly! The “E” building smelled like poop-and was very hot
Sheldon Rae Pilcik | First ImpressionsKathy and her team at this location are fantastic. I recommend anyone needing trucks or storage solutions to come check this place out. They will definitely take care of you. Fast, friendly & affordable pricing. I've been to plenty of other location and these people are doing things differently than the other guys.
DAKOTA LOGAN | First ImpressionsGreat location and Great Manager. Helpful staff.
Bari Chowdhury | Overall ExperienceClimate control hours were not as convenient as non-climate control but I made it work.
MARGARET BARUDAY | Overall ExperienceSomeone tried to break into my unit, and I think it was an inside job. I was very upset.
sidney jacques | Overall ExperienceAll my stuff is ruined..full.of mildew and mold
DIANA JAMES | Overall ExperienceThis was the best storage i ever had. Believe me they go way beyond the call if duty. I love them!
Chontell Mills | Overall ExperienceThank you for everything you did. Very much appreciated excellence service
DORIS SPRADLEY | Overall ExperienceCustomers should be able to get into their storage after business hours
Victorian Kirkwood | Overall ExperienceThey need a raise
Johnny Mays | Overall ExperienceI feel everyone that help me deserve a raise they went out there way
Johnny Mays | First ImpressionsFirst of all I never personally rented a storage unit at the above named facility in person nor on line with uhaul. Quite frankly I’m not even sure why I’m filling this out as you guys were sending me bills for a contract I never opened in the first place. My drivers license as well as my whole wallet was stolen last year somewhere around the end of June 2022 a few days before July 4, 2022 by a gentleman named Craig A. Pittman who come to found out had used my identity as well as my credit cards at his convenience. He was able to rent a uhaul truck and apparently a storage unit at the above named facility. How could this have happened, do you not check identification to confirm the individual is in fact who they claim to be
KIRK WHITE | Overall ExperienceKathy the manager is an awesome person as well as all the stuff I really appreciate the bathrooms always been extremely clean I have nothing negative to say about this facility and it’s workers they go beyond average
EUAMANUELA DADE | Overall ExperienceGood customer service 👍
Mary Toussant | Overall ExperienceCathy was wonderful. Helped me in all storage problems from TN
Juanice Tullos | Overall ExperienceHands down the best crew at this location. Everyone is professional, friendly, helpful and easy to deal with. I will actually miss doing business with Carl, Kathy and Julie. PS I have used storage facilities from California to Florida and every where in between. Uhaul Moving and Storage Clear Lake on Hwy 3 was my best experience. Thank you.
Catherine Powers | Overall ExperienceI have many storage units for my small business. Hands down this facility is the most staffed, the cleanest and mist cost efficient. There is not one drop of rat poo, I feel safe, I feel my inventory is safe and the restrooms are clean. They get busy and lots of traffic but they are the best.
SAMANTHA WALLHEIMER | Online Move InI love the fact the facility has alarms on all the units.
CHRISTINE COMPTON | First ImpressionsPlease give everyone a raise
Mary Post | Overall ExperienceFriendly and efficient staff. Thank you!
Edgardo Colon | Overall ExperienceVery clean and friendly staff…efficient too
SUSANNA TOM | First ImpressionsZero issues! Friendly staff!
Stephen Countie | Overall ExperienceRats and mice ate my brand new couch
Anthony Spath | Overall ExperienceThey helped when needed
Angel Bou | Overall ExperienceUnfortunately mother nature left us with out a home, tornado struck our property. U- haul made it very easy for us to rent the truck and the u- haul storage facility not just that we have a month free. How wonderful is this. A big thank you to the understanding staff you guys were amazing!
Ludy Flores | First ImpressionsHad rented a 20 ft truck which states it would hold up to 2 to 3 bedroom house. If it was why didn't they see that my things would not fit in a 10×10 storage room. I am having to pay 40.00 for the truck when if I had a bigger room this would have never happened but now I am having to pay for 6 days at 40.00 a day. Just is not acceptable or right on uhauls business with customers .
Connie Clark | Overall ExperienceHad a rodent problem for 1 year
John McBride | Overall ExperienceStaff is friendly & had my U-Box ready for me quick so that I could transfer my belongings to a regular storage unit. The unit was clean, carts were easily accessible to make moving faster. I also like that the building is secured after closing.
Shelby Pyeatt | First ImpressionsI am very pleased
Andrea Foxx | Online Move InMrs. Julie was so helpful to my family during our process. She treated me like family and made sure that I had everything I needed before exiting the building. The whole staff was nice and friendly. Anybody moving into this area should def stop here for any storage or moving needs. 10/10 would recommend
ARIELL KELLUP | First ImpressionsI received a free month of a storage unit due to renting a Uhaul truck. When I went to move into the unit, the employee told me that I had to pay for the first month and that my second month would be free. I did not need the unit for 2 months, but figured if the second month was free anyway then I might as well keep it. I was annoyed about having to pay the first month because nowhere on the deal did it say that, but I accepted that nonetheless. We moved everything except for one desk out prior to the beginning of the second month, so it really wasn’t necessary but again it was free so why not use it. When the second month came around, I was charged for it. I called UHaul and they could not help because there were no notes on my account, so they sent a message to the manager of the location to call me. I explained my situation to her and she said that the first month should have been free because they do not do the second month free. She processed a refund for the payment, which I appreciated. At the end of the second month I picked up my final item from storage and processed my move out. A few days later, I was charged again despite having moved out of the unit. I called back up to the facility and the manager refunded this payment as well. I am most frustrated about the amount of times I had to call to request refunds and also about the fact that I could have had one free month and then moved out, but the employee had no clue what she was doing. This was obvious at move in as well because she tried to move us into an already occupied unit and it took over 30 minutes for us to get everything taken care of so that we could move in.
Jordyn OBanion | Overall ExperienceYall the best and will do business again with Uhaul. Thank Yall again Doris Spradley.
DORIS SPRADLEY | First ImpressionsI had a great experience thank you for helping me
Michaeltamara Headedhaynes | First ImpressionsMy clicker did not work to gain access to the building
CLAUDIA TULLOS | Overall ExperienceStaff was wonderful, plans had to be changed several times due to heavy rain but Staff worked with me.
CLAUDIA TULLOS | First ImpressionsGood experience. I didn’t have any issue.
Bibiana Campagna | Overall ExperienceGreat Service
robin rossi | First ImpressionsVery friendly and helpful staff.
joshua wall | First ImpressionsI was told by julie that it didn't matter when I moved out my rental would be prorated - when I turned in my card clicker I was told that was not true - Jenny was very rude to be and the young men don't seem to want to work
Penny Hunter | Overall ExperienceCarl Smith was very helpful and had great customer service
Deatrice Reddic | First ImpressionsMy unit was broken into and when I first noticed, when I came to the office to let them know, the manager was sitting at the front desk, stuffing her face! She sends this kid out to look at my unit after I clearly told her that the thieves placed another lock on my unit after they had broken into it. She didn’t budge, it was like she could careless! She tells me to come back the following morning and she would have a locksmith come out to remove the lock. I asked her “can’t y’all just get the lock off”. She said, no, this is their standard procedure. Came back around 9am the following morning for her to just have her guys cut the lock off, just like I had asked her when I noticed that my unit had been tampered with! To top it off, the insurance that I paid for, wasn’t even worth having! They denied my claim, saying that it only covers forced entry. I guess in order for the insurance to cover it, they’d have to have rammed the door down even though they swing outward, not inward, or maybe cut into it with a sawzall. It sure is funny how the manager didn’t show me the terms and conditions when purchasing their worthless insurance, and because of that, I truly believe this was an inside job! I will, NEVER, do business with UHAUL, EVER, again in my life!!!
BRIAN CALHOUN | Overall ExperienceTruly on a moments notice the secure needs are met!!
JOHNI PECKINPAUGH | First ImpressionsI was told in the phone, when I set up the unit, that the first month rent for my unit would be free. That Uhaul was running a special at the moment? Yet when I checked in the lady told me there was no note to indicate that the unit was free for the first month? I do not remember the name of the rep I talked to in the phone, but was a little disappointed that the free first month was note noted in the records. However, the service I received was excellent.
ETTIE HOCKING | First ImpressionsGreat
CORTEZ WALLACE | First ImpressionsNa
MANSOUR ABDALLA | First ImpressionsThank you for keeping my things secure all the years!
NOMINISHA PITT | Overall ExperienceThe inside personnel could be a little friendlier.
Tristen Kelly | First ImpressionsI have been a customer since Hurricane Harvey. Evidently there was something wrong with an automatic draft by Uhaul so I stopped by to get more info. The staff was helpful and very friendly.
jennifer piper | First ImpressionsAs a First impression , all is good here, there explained hours and rules. Everything was fast and easy to complete.
Bibiana Campagna | First ImpressionsThey’re great. Kathy does a great job with the place.
James Morgan | Overall ExperienceThe only thing I dislike is that paid for the month to store my things at uhaul and I decided to move all my furniture out the storage soon as I was finished I tried to go back the next day to save something I did not want and the storage was lock and I couldn’t open the gate with my key they just move to fast
Rico Zachary | Overall Experiencevery good service
rudner jose mujica campos | Overall ExperienceGreat storage facility, the only complaint would be, I was a day late on getting out of my unit and had already been billed for the next month through auto pay and was billed for a full month I was a day late due to COVID having to isolate at home. Other than that we were very pleased with people and facility.
william proctor | Overall ExperienceI have used uhaul for a few years and always had a great experience. Kathy and the rest of the staff are awesome 👌
Lorie Longoria | First ImpressionsI really liked the facility and the staff, they were very very helpful and friendly. The only thing i did not like was that the website shows the hours for access hours, however once i got there, i was told the access hours for the inside units were the hours of the office hours, i think that should be noted on the website.
Christopher Wynn | Overall ExperienceI love that you had restrooms very clean and conveniently located for people to use while filling their storage units.
Glenda Carrara | First ImpressionsStaff at this location are amazing. Very helpful and always friendly.
Kelly Dando | First ImpressionsThe scheduling was all messed up but other than that it was okay
Terry Freed | First ImpressionsOften times the lights are out . Had to move my stuff in, in the dark.
DOMINIC TANVILLO | Overall ExperienceManagers Kathy and Julie go above and beyond for their customers. They have a well rounded team of experts working for them who always are there when I need them. The wine storage was the perfect place to store the alcohol I was purchasing for my wedding! Thank you all!
Laura Pack | Overall ExperienceThe person who proudly wears "Owner" on her shirt is one of the rudest people I've met. I have never seen someone in customer service who is so disrespectful and flippant to customers.
MICHAEL TULLOS | Overall ExperienceGreat customer service! Thank you!
JANET LINDER | Overall ExperienceThe website did not work well and communication with our access to anyone on site who can help is virtually impossible. I will never rent storage with u Haul again.
Tom Hartley | Overall ExperienceThe best
Tommy Barner | Overall ExperienceEveryone was super friendly and helpful. I had a predicament which everyone was helpful in solving. Great location.
celia pilon | First ImpressionsStaff was very quick to help with any questions or problems.
Michael Easley | Overall ExperienceRandall was always so friendly & helpful. He seriously made our long journey so wonderful! He really took time out of his way to get to know us & welcome us to the great state of Texas the right way!!
Justin Bock | Overall ExperienceVery nice
Tommy Barner | First ImpressionsTroy and the team have amazing patience, great attitudes. Recommend this location all day everyday.
CHRISTY MURRAY | First ImpressionsI believe the rental was a little pricey for the times we are living in. So many people being forced to move into different living arrangements and having to move last minute. However, everyone was kind and the manager also helped me find a rental sooner than expected on a Saturday afternoon. The storage was convenient because I was going to look for a storage facility however my helpers said that the hallway was very narrow with not enough space for my sofas. It was extremely difficult to get my furniture into the storage. All in all, the transaction went very smooth and for that I am grateful. Thank you.
ALEXA GUZMAN | First ImpressionsThis U haul is a rip off. They charged me $10 a month for 24 hrs access but never gave me the code to get in after hours.? So they charged me for a service I never received. The staff is rude and unhelpful. don’t use this place!!
Beth Murphy | Overall ExperienceHopefully I Do not have to move again; but If I Do I'll be proud to use You All services again Thanks
Angela Battle | First ImpressionsWhen I say staff was not helpful except Randell. I rented a month ago and had a great experience, I also rented a storage at that time. I came back month later to move I find mold on my property,tables still wet.Mold fur growing on chairs.I had also noticed the climate control was to hot.I also let them know and was told no it was cool when I was back there,it was 76. I also took a pic thermostat on 78. I ask what the process I get a circled brochure followed by I don"t know. Then I say I guess I need to take pictures then they offer to take them too. I rent my U-haul that mind u blows kind of cold then stops blowing period then goes in in out so we had no ac in the middle of Texas heat. Then one reverse light was out. So moving was kinda late I came in said Im running late they said its ok . Bad weather came in and it was flooded I called in said no worries we will extend you .I thought they were being nice and then I was charged. Now I will have to call back because he charged me for 2 days and I paid first day, Never will I use this store again, most helpful there was lady with glasses and Randell the rest that I dealt with could have cared less. I ended up over charged and with a loss of furniture.
Sharaffeh Emamitabarsi | Overall ExperienceVery helpful and courteous staff.
kenneth woods | Overall ExperienceRandell was completely out of line. First off, the experience was already a little frustrating because after fully loading the truck, it wouldn't start. They sent out roadside assistance who fixed the problem and we were on our way, it just put us back a few hours after an already long morning of packing and moving. That's fine, I understand things happen and staff was helpful with getting someone out to us. But we get there and after unloading the truck it was really hard to maneuver out of the storage area ( we had a 26 ft truck and our storage room was in the very back with sharp corners and trailers and vans and cars in the way making it even harder ). I called the front desk and asked for help because I didn't want to risk any damage to the truck. They assured us we should be able to pull out easily because they do it all the time and that we had to pull it all the way to the front in order to be checked in. That may be true but I don't drive these trucks on a daily basis to know exactly how to do it. There was also a van parked there that I asked if they can move so we can at least try to back out of the area. No one moved it. So we had to pull the side mirrors in and literally squeeze through the drive way. IT TOOK FOREVER and a whole lot of going back and forth but we finally made it near the front. We come in and all the person helping me move said was there was a trailer parked in the very back that made it impossible to turn that corner. Randell responded very rudely with how he does it all the time anybody should be able to do it he kept mentioning how it wasn't his problem and was like "it's not my fault you can't drive" and was really just being very unnecessary for no reason and things escalated. I work in service industry and I know how it can be dealing with people but in this situation it was completely uncalled for and unwarranted. Idk he was like on a power trip or something it was really weird. I told the person helping me to leave because things were getting out of hand and as he was walking out Randell proceeded to follow him out the door like he was going to attack him. He only stopped following after him when I yelled I was going to call the police because if you were there you could see the way he followed him he was looking for a fight. I had to walk outside and find a lady to finish helping me check out.
Veronica Gonzalaz | First ImpressionsSo convenient
Susanna Tom | Overall ExperienceJust don't get a unit downstairs and it's probably fine. Lesson learned for me... Whole unit of furniture and memories that had to go to the dump because of mildew, rust and rat droppings.
Joshua Aldridge | Overall ExperienceGreat service at both locations and very easy to manage.
Yulivet Huertas | First ImpressionsKathy and her crew are the best. They were very helpful and offered good and reasonable solutions that solved any problem or request that I had. I will definitely refer people to this U-Haul location.
GARY KAY | Overall ExperienceThe staff made the whole process easy and seamless.
GARY KAY | First ImpressionsExcellent customer service! Very friendly!
Juan Hi | First ImpressionsIt is very difficult to get ahold of the office by phone.
KELLI SAVAGE | Overall ExperienceExpensive!!
Reed Sepulvado | Overall ExperienceExcellent customer service. Manager always on site.
Jorge Ortega | Overall ExperienceVery clean facility!
EDY FRAZIER | Overall ExperienceMiss, Cathy is an excellent manager and I appreciate her customer service.
Lawrence Brooks | Overall ExperienceVery courteous, easy to sign up on line and get keyless remote. Was much impressed
Paula Rorie | Online Move InWhen I had to use the dumpster, I had to pay 100 USD which is an abuse.
RAUL MORENO GONZALES | Overall ExperienceI loved that bathrooms are cleaned and near me and access to different facilities in front back and so forth that was a surprisingly the best . Plus everything else was excellent.
Saul Gorostiza | Overall ExperienceThey charged me for an extra day after they said they were not going to - I'm very upset about this
Penny Hunter | First ImpressionsVery clean and they had just what I needed! On top of that a refrigerated wine storage for only $14.95?! That’s perfect!
Laura Pack | First ImpressionsSecuring my unit was fast and efficient. No issues while renting unit. Check out from my unit was fast. Thank you
Rhonda Walker | Overall ExperienceAC/Heat was never resolved
AUBREY FLUELLEN | Overall ExperienceVery friendly staff. I would highly recommend this facility
Erik Orozco | Overall ExperienceMy experience with Clear Lake U Haul lasted about 15 years. During that time I did not have any major problems at all. There were even times when the staff would call me because I had left my unit unlocked so I could come and secure it. The unit was clean and I never noticed any issues with pests or rodents. I am very pleased with my experience and would recommend them to everyone!
MARY G. SIEBERT | Overall ExperienceEverything was great. People were friendly and attentive and friendly.
Jodi Walters | First ImpressionsThe manager Kathy, and her staff were like family! They were so helpful and friendly. The knowledge and skill of the maintenance guys was on point also. I had a problem with the battery draining, due to me leaving the light on and I was helped right away! Definitely a 5 Star facility!
Scott Hargrove | Overall ExperienceAfter storage units were empty I received a bill saying the rent was due on the storage unit and a late fee of $15 would be added on. Fortunately that never happened.
Joseph Roth | Overall ExperienceThe only problem I had was the ever escalating price, but that is just the nature of business. Otherwise the storage unit was clean and well maintained.
STEPHEN ROHRMAN | Overall ExperienceDid not receive help in unloading truck from trailer. But not a problem.
Joseph Roth | First ImpressionsOut Standing service a 5 star location , always help and kind.
Christian Spears | First ImpressionsOffered several options and quickly helped me sign up for the storage that met our needs.
CHRISTIAN MARRDER | First ImpressionsKathy and crew are just wonderful top rate professionals and I will tell you they go above and beyond their job to make their customers happy.
Robin Hosea | Overall ExperienceSo convenient and easy access. Worked well for me
Susanna Tom | Overall ExperienceMrs..Herbert, the manager, was especially very pleasant and helpful.
John oloughlin | Overall ExperienceDrive-up storage was convenient and I appreciated the lights on the property after dark. This place has the best deal when it comes to insuring your goods and also has the only wine storage for miles
JOEL VALDEZ | Overall Experiencemy experience was amazing.
Karesha Wilson | Overall ExperienceWonderful staff. Even though I had issues with key pad they were patient enough to get it fixed
Robert Mayes | Overall Experiencevery helpful thanks.
RON BEALER | Overall ExperienceJulie was very helpful.
Edwin Bernard | First ImpressionsStaff was very helpful and polite
oscar loera | First ImpressionsGood to see you have more people working at this location.
FRANCISCO ARGUELLES | Overall ExperienceVery pleased with they their assistance.. owner mrs Cathy was very nice..
Moreca Tate | First ImpressionsEveryone we dealt with were awesome !!
Arthur Renteria | Overall ExperienceI have never dealt with more incompetent people in my life. No return calls from mgr, no notations left on acct, until yesterday I was still getting harassed for pmt and we vacated on 7/19
Shiela Sims | Overall ExperienceKathy, so very helpful, great personality, very cheerful. Kathy H is an asset to your company. The other gentleman very sweet. Will always be a faithful customer.
Joy Callier | First ImpressionsFriendly staff.I may rent again in the future, when needed.
Roberto Angulo | Overall ExperienceThe staff was always very helpful. I always felt the facility was very well maintained. Clean floors, climate control was always working & carts available each time I visited my storage space.
ROBERT LUCERO | Overall ExperienceVery professional and friendly team there.
Stefan Morrow | First ImpressionsThis facility was friendly and easy to work with.The manager Kathy is awesome.
Sherry Clausen | Overall ExperienceThe agent was very helpful in providing the best storage for what I needed to store and the rates.
Taleta Montgomery | First ImpressionsOutstanding place .
IIRADA L FIGUEROA | Overall ExperienceReally good about helping
STEVE CRAFT | Overall ExperienceHad an absolutely terrible experience. Multiple people that are literally living in the facility bothered us every time we went to grab anything. Staff was super slow, unhelpful, and overcharged us.
Jesse Sinopoli | Overall ExperienceGreat! Excellent service
kristina demauchet | Overall ExperienceStaff was great and the location was convenient.
Randal Szydlo | Overall ExperienceI moved because you are rates are to hige i was paying 89 and i found the same space for 34
Steven Cedillo | Overall ExperienceExcellent service, even advised I consider a larger unit (I selected the 5x5) and took me to view the one I initially rented and also a larger one. I hadn’t realized quite how small it was! Was quick
Ashley Whittenburg | First ImpressionsExcellent customer service
Jerrard cole | First ImpressionsIt was a great experience. Keep up the good work.
ANNTONTTE HIMES | Overall ExperienceI used the box it service. Delivered and picked up on time. Will recommend this service. Thank you.
Gustavo Valdes | Overall ExperienceNo issues at all.
steven Brantley | Overall Experiencethe only thing that made me upset with U-Haul is I had burnt my gas and time going to Houston for nothing and I couldn't get in the storage that weekend because they never took the lock back off
AMBER (OnlyAmber) Goodson OnlyAmber | Overall ExperienceI would definitely use this company again. The portable storage container was so convenient for the home repairs that we were doing.
Janelle Smith | Overall ExperienceI arrived tired and the place was very busy on Sunday. They were very friendly and accommodating to my needs as I realized I needed a larger space than the one I have originally rented. I recommend!
Carmen Pulido | First ImpressionsThe manager is very friendly and professional. Really spent the time to find me the perfect size for my wine storage. Thanks!!
Carla Smith | First ImpressionsVery prompt and professional.
Gary Moffatt | First ImpressionsWorst experience
MIKE KING | Overall ExperienceBa
James Alling | Overall Experiencegood service
Imtiaz Dauva | Overall ExperienceWe never wee at the above address, but out uboxes wer delivered to our location on time. They were delivered by Carol who was very friendly, efficient, and helpful. A very good experienc.
Michael Schlegel | Overall ExperienceThe staff is super friendly. I rented a Ubox and shipped from California. I ended unloading my stuff using my car with several trips back and forth. It was convenient
Ya yu | Overall ExperienceKeegan was great. Thanks
Randell Taylor | First ImpressionsThe place was clean and the staff were very friendly and professional
Janet Hanson | Overall ExperienceVery kind and professional staff. I can see improvements are being made to the property, this make me feel like my storage is in caring hands.
Kathy Herbeck | First ImpressionsGreat Manager.
Ligia Mayen | Overall ExperienceKeegan was very nice and helpful
LAURA WEST | First ImpressionsBusy but very efficient.
Lisa Bell | Overall ExperienceI’ve had several units at this location over the course of 10 years. The prices have not changed since I first rented in 2006. The staff are polite, knowledgeable, and take their jobs very seriously.
Brandon Estelle | Overall ExperienceI did not actually visit your facility, all of my business was conducted online, on the phone, and with your delivery driver, Carol, who is hands down one of the nicest women I've ever met.
joee rosentritt | Overall ExperienceAs far as ur u-box system. Will not do it again. To much stress.
Patricia Gordon | Overall ExperienceThe staff was friendly every time. They were very accommodating, and made sure to work with me when I had some issues with the Truck Share 24/7. The staff made it all very simple and stress free.
darlene outlaw | Overall ExperienceShe is an asset to your company. Always patient and pleasant. The Ubox is a great idea!
Mia Olivier | Overall ExperienceTransporting our U Box from NY to Hou was perfect👍🏼
Claudette Waight | Overall ExperienceI’m very pleased and happy with their customer service also they are very helpful and understanding everything looks clean and managed very well. I will highly recommend! Thanks UHUAL
Norma Osorio | Overall ExperienceExcellent
Patrick Tan | Overall ExperienceThanks
FREDA BOWMAN | Overall ExperienceFriendly helpful and fast!
Jason Dalton | ReservationDuring the almost 2 years that I rented the office space from Thomas and his team was great! What a professional team and very considerate and friendly. the place was always so clean and well kept!
Boyd White | Overall ExperienceThomas and Joshua are an awesome team!!!
CHERYL SLEDGE | Overall ExperienceI kept this storage unit for 4 years and never had any problems. Well lit hallways and climate controlled. The building was always cool and a good temperature. Downstairs unit never flooded.
LISA MCCARROLL | Overall ExperienceThe staff were helpful and accommodating. My disappointment was that "climate controlled" storage was not humidity controlled as advertised. My stuff was mildewed.
Judy Harrison | Overall ExperienceMy problem is not with this facility...it's with corprate ,your computer system, and your lack of response too complaints from your customers.
Carol Phelps | Overall ExperienceU-Haul staff was great. The facility was very clean until the unit above me was rented. The occupants above managed to spill a soft drink in their unit which dripped down into my unit.
Donna Huizenga | Overall ExperienceTold I would get a refund since my card was automatically debited as I cleaned and vacated the unit. When will it be processed? Also mileage for truck rmental was 7 miles not 25, did I get credit?
Angelia Hunt | Overall ExperienceA+
Bryan Mckinnis | Overall ExperienceU-Box service went very smoothly. Exactly as advertised.
Mark Davidson | Overall ExperienceThe staff was very friendly and helpful! They made our move easy and enjoyable!
BRITTANY WELLER | Overall Experiencevery helpful
Brad Jorgenson | Overall ExperienceThe service was excellent.
CHARLES GRADY | Overall ExperienceThey had great customer service
Damiaon Ross | Overall ExperiencePerfect
Brenda Barrera-Martinez | Overall ExperienceTeam resolved screw-up with truck reservation.
carl grossmann | Overall ExperienceHad a great experience with this company and would not hesitate using their services again.
jane schneider | Overall ExperienceVery helpful staff
Robert Merritt | Overall ExperienceMs. Carol was very professional. I love her spirit. She assisted me, brought out the storage, and picked it up in a timely manner. Thank you so much
shenita scott | Overall ExperienceGreat experience. Friendly knowledgeable staff. Thanks, Mitch
Mitchell Hayes | Overall Experience