Customer Reviews for U-Haul Moving & Storage at Clark Ave

4,806 reviews

6000 Clark Ave   Cleveland, OH 44102
(@ Train Ave)

(216) 631-7402

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(216) 631-7402

6000 Clark Ave
Cleveland, OH 44102
(@ Train Ave)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • habla español
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Uhual only gave me a few problems 1 with my payments 2 with one of the coworkers getting my number out of my personal file

Ashley Pettry  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

john jarrell 
Rating:
3.0

Overall friendly staff, neat and appealing atmosphere. My concerns are: merchandise was missing price labels and the truck was dirty and smelled of smoke.

Reva Latten 
Rating:
3.0

Customer did not leave a comment.

Ebony Butler 
Rating:
3.0

Truck smelled of smoke, hard to breathe at first. Took 25-30 min to get checked in. Had to go back bc pads & dolly weren't loaded. Just overall took way longer than necessary with a reservation.

LAUREN Reed 
Rating:
5.0

Ditto. Glad you’re out there

Roger Scheve 
Rating:
5.0

Customer did not leave a comment.

LEE TYSON  |  Overall Experience 
Rating:
5.0

Very profesional no issue everything was smooth

Jorge Saez 
Rating:
4.0

Staff was very prompt, helpful, kind and informative!

Patricia Phillips 
Rating:
5.0

Customer did not leave a comment.

davon johnson 
Rating:
1.0

This is no longer an active space and we had to change the drop off location

Cole Wilkie 
Rating:
4.0

This was the best of many U Haul experiences I have had - from the staff to the condition of the truck. Good job.

Robert Bucklew 
Rating:
5.0

Very nice & helpful appreciate all the staff smiling and remaining friendly even though they were closing within the hour … tough to find these days , keep up the good work

Deanna Jones  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Luke Winovich 
Rating:
5.0

The stupid 800 number got my name wrong Don't know who it was the location couldn't fix it hD I got stopped by police the name was wrong on my rental papers. The people at the location were great the yard man really hustled beyond his job I can tell he really loved his work people inside were confused how that name got connected to my phone and email who ever made that reservation really blew it

davis tim 
Rating:
4.0

My only issue was that where you park your own vehicle the parking lot needs to be filled in with cement or gravel. Staff was kind & helpful.

nelly quinones 
Rating:
3.0

Customer did not leave a comment.

TRENT DUNNING 
Rating:
5.0

Customer did not leave a comment.

Ronald Keating 
Rating:
5.0

Customer did not leave a comment.

Geraldine Tucker  |  Overall Experience 
Rating:
1.0

We are still over charged even with a refund. We were not even given the reason or break down of our refund. We were charged taxes. Safe move and truck fee for 2 days instead of one

kelly sanchez 
Rating:
4.0

It smelled as if the homeless people live in the back of the truck.

Angela Ward 
Rating:
4.0

Customer did not leave a comment.

James Santiago 
Rating:
4.0

Teach Jake how to do simple change back to customer.

BRIAN HEATON 
Rating:
5.0

Everyone I encountered at this location was great! Thanks!

Matthew Fehrmann 
Rating:
5.0

Customer did not leave a comment.

robert doss 
Rating:
5.0

It’s best to use the 1800Uhaul number for faster service than going the store.

Lonnet Minter 
Rating:
2.0

Customer did not leave a comment.

Iraguha Mapenedano 
Rating:
1.0

I will not come back to u hale on w 65 got over charged for the gas that was in the truck and I was talk to Rude and I did not like it I did call Corporate And now I'm gonna call a lawyer. For a sexual harassment

virginia cosme 
Rating:
4.0

Thanks you all for the good job well done JR very nice guy Albert roland

Albert Roland  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Gillian Kerger 
Rating:
5.0

Always friendly and polite above and beyond service

danielle bryson 
Rating:
5.0

Customer did not leave a comment.

Todd Anthony 
Rating:
5.0

Customer did not leave a comment.

danielle bryson 
Rating:
5.0

It’s all good!

Miguel Andino 
Rating:
4.0

Customer did not leave a comment.

Robert Naegele 
Rating:
5.0

Customer did not leave a comment.

danielle bryson 
Rating:
4.0

Customer did not leave a comment.

Brenda Rodriguez 
Rating:
4.0

Friendly service and staff ,was in and out quickly. Helped change vehicle quickly as back lift was not working. Would use again

Chad Just 
Rating:
3.0

Employees are good. That JH is a wreck. The box is beyond cleaning or repair. It makes the whole fleet look bad. Reminds me of the junk trucks in the 1980s.

John DeLuca 
Rating:
5.0

Good

Rafael Medina 
Rating:
1.0

Better customer service staff, not let customer walk around all the lots looking for truck with no help. And truck was stuck behide other trucks. Bring trucks to the customer instead of making customer retrieve their own equipment.

Dorothy Park 
Rating:
5.0

Check the. Vehicles to ensure proper working parts.

Michael Amankwah 
Rating:
5.0

Customer did not leave a comment.

amanda S HUFF  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

MONIQUE PETTY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHAEL BENDER 
Rating:
5.0

Customer did not leave a comment.

mildred flecha  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

leon edwards 
Rating:
5.0

Keep doing what you're doing

Mary Jones 
Rating:
2.0

Fix elevator and get more carts to haul stuff to units

Robert Thompson 
Rating:
1.0

Customer did not leave a comment.

Ashley Allen 
Rating:
2.0

Extremely unorganized and chaotic. The front office is just a desk with no storefront. Long lines.

Kevin Alcantara 
Rating:
5.0

Customer did not leave a comment.

Jacob Schaefer 
Rating:
3.0

Customer did not leave a comment.

Almaleys Rosado  |  Overall Experience 
Rating:
1.0

Staff exceptionally unhelpful and most of the time did not know what was going on. I had a random lock put on my unit which staff lost the keys to and took months to find. When moving out, I reserved a truck and had to go to an entirely difficult location because they lost the keys to the truck. Most staff was very rude during almost every interaction. There were dead roaches everywhere and mice traps. Not to mention they never once answered the phone in my 2 years of using that facility. Worst storage facility around.

Taiwo Mack  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Viuctor Freeman 
Rating:
3.0

After I had a unit broke into and nothing was done by uhaul to find out who broke into it and stole a great deal of things including antique sterling and various other things and damaging an antique lamp and blanket box. While otherwise I have no complaints I won't recommend this location. I paid for all the security which amounted to nothing.

JEFFREY HUEY  |  Overall Experience 
Rating:
1.0

The vehicle that I received was in poor mechanical condition. It was unsafe to drive and was given to me as a “one-way” rental. I spoke to the manager about this, and he didn’t care. It took me 2 hours to pick up the vehicle, because they decided at the last minute to rent this one to me… and it was buried in their lot. Then the ride, for over 200 miles, was hell. I do not recommend this store, because they do not care about their customers! I spent almost $400, and was refunded only $172… not even half, for my inconvenience. Neither did he apologize. He was very defensive. The mgr named “Junior” has very poor customer service and he’s rude. Beware!!

Kimberly Gaddis 
Rating:
5.0

Crew was helpful as always, but the Uhaul app didn't work

ANDREW WORM 
Rating:
5.0

Customer did not leave a comment.

JENNIFER BAKER 
Rating:
5.0

Customer did not leave a comment.

Evelyn Medrano 
Rating:
3.0

Customer did not leave a comment.

Margarita Villanueva 
Rating:
4.0

It was not a great experience, but it did get the job done.

James Syrowski Jr 
Rating:
2.0

Customer did not leave a comment.

bryan jackson  |  First Impressions 
Rating:
1.0

Waited over an hour to get keys to my truck rental after doing everything online. Very upset

Michael Kilton 
Rating:
1.0

I had reservations to pick up truck at 930am. I needed to be at house by 10:15.to meet the movers I hired It took a long time to get the truck .only one person working. Long line. It cost me a money on the movers

William Diaz 
Rating:
1.0

Customer did not leave a comment.

Tatiyana Gaddis 
Rating:
4.0

Customer did not leave a comment.

carl polk  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

TIMOTHY WHITE 
Rating:
3.0

Customer did not leave a comment.

JAMES HARRIS 
Rating:
2.0

Agent was rude and carrying on a conversation with a coworker using foul language Truck had not been cleared of snow and had no heat in 25 degree weather. I rent here weekly and the quality of the staff has deteriorated rapidly

Dorit Sade 
Rating:
2.0

Overcharged for return the gas at the same level. They had to call my mom to confirm I am I my credit card and license said I was. This was absolutely ridiculous

Michael Bradley 
Rating:
3.0

Defrost doesnt work vehicle unsafe

Ronald Watts 
Rating:
3.0

The facility is a bit worn down but serves the overall purpose of its business.

Eric Feliciano  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILLIAM ORR 
Rating:
4.0

Customer did not leave a comment.

Karl Ratermann 
Rating:
5.0

Customer did not leave a comment.

JOELETTA AKEMON  |  First Impressions 
Rating:
5.0

This location is wonderful! Every employee I interacted with was so kind and helpful. They were very attentive to what I needed and were able to answer any and all questions I had. Highly recommend!

Ellen Baker 
Rating:
3.0

Customer did not leave a comment.

treviyork mathis  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Barbara Blaum 
Rating:
5.0

The staff was very friendly and helpful.

LaAmora Dawson  |  First Impressions 
Rating:
4.0

The truck was broken. The driver door was broken, can't open once it's locked so you have to crawl in through the passenger. The transmission is broken, pedal to the floor on freeway while.it was slowing down, it was horrible. Sounded like it was falling into pieces. I felt like I was driving a wreck!!

Cristina Sarsama 
Rating:
4.0

Customer did not leave a comment.

aleaysia warren  |  Overall Experience 
Rating:
3.0

If you need insurance to rent, it should say so in the online check in. Learning that I needed to provide my policy number made my check in experience longer than it should've been. In the check in the reps kept referencing insurance & were pointing to a list of things I needed to rent. The list didn't include insurance. Very silly. My van's radio console didn't work. I couldn't see the station, time, etc. I wish you offered a short term rental that isn't based on miles. I drove 40 miles in 2.5 hours, $50. Wish it could be $20 an hour for short term under 3 or 5 hours. No one was there to check in my van. So I again, had to wait in line to return the vehicle.

Lauren Reed 
Rating:
5.0

Customer did not leave a comment.

Edward Kennelly 
Rating:
5.0

Customer did not leave a comment.

Angelica Miller  |  Overall Experience 
Rating:
5.0

Rear passenger outside dual tire had a bolt in it: however, they switched trucks for me immediately.

Mark Goodman 
Rating:
4.0

More employees

Christna Austin 
Rating:
5.0

Great staff at this location

Frank McDonald 
Rating:
5.0

Customer did not leave a comment.

robert howard  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alicia Candelario 
Rating:
5.0

Great service/product...thanks!!!

SPENCER BRADY 
Rating:
1.0

Rental battery went dead The road side assistant called 2 dispatchers One canceled without notice When equipment was returned Front desk associate Advised I would get a 70 dollar refund My rental Per contract was only estimated at 69.00 dollars Only 20 miles was the mileage My card was charged 100.00

Josieanette Perez 
Rating:
3.0

Customer did not leave a comment.

Ticie Winans 
Rating:
4.0

as i am just getting started driving-- just got on highway getting used to driving a new vehicle--a big 20' box van truck (very different from my tiny sonata), i got a text. i could have ignored it b/c i was driving, but the text kept buzzing in my front pants pocket. i struggled to get the phone out of my pocket to see if the text was an emergency. the text was from uhaul telling me how to check the truck back in. uhaul app texting me when it knows i am getting used to driving an unfamiliar truck (b/c i just checked out minutes earlier) seems a bit irresponsible to my safety

stuart bouscher 
Rating:
5.0

Customer did not leave a comment.

Elena Dejesus 
Rating:
5.0

Customer did not leave a comment.

DWAINE MCCOY 
Rating:
5.0

Jonathan was excellent. He was quick and knowledgeable and a lot of help for my first time renting a truck. He was kind and respectful. The truck was clean. And he remembered me then next day which made me feel important. 10/10 experience and customer service.

Nate Fine 
Rating:
5.0

Customer did not leave a comment.

Zachary Schwartz 
Rating:
5.0

Fix the self-service website. The upload-a-picture just hangs on a black background showing the picture just taken when the mobile site is used from Android.

Michael Alexander 
Rating:
5.0

We were doing a food basket distribution. Vehicle, distance, timing worked out well.

Eric Johnson 
Rating:
5.0

Customer did not leave a comment.

SAMUEL MARTELLO 
Rating:
5.0

Spanish Rep

JOSE REYES 
Rating:
4.0

I was given little direction as to where my rental was located on the lot. I was basically told it was out there with the big trucks. I was told the numbers were on the side of the truck, but they weren't. I had to match up the license plate on the rental agreement.

Kirk Ries 
Rating:
4.0

Staff is really nice but the trucks run pretty rough.

Angela Hetrick 
Rating:
3.0

Every was ok until some of my things was stolen

KENNETH MOORE  |  Overall Experience 
Rating:
5.0

Everyone was super nice and I appreciated their help throughout the entire process! Alex(or might be Alison sorry bad memory ) at the front desk was a life-saver and I was glad she was able to help me out and was super kind and friendly, something I needed and appreciated very much that day. Thank you all around!

Bradley Vojtkofsky 
Rating:
1.0

Customer did not leave a comment.

roberto ortiz  |  Overall Experience 
Rating:
1.0

Employees were super nice & the truck was clean and served its purpose but the neighborhood was a bad area. No customer parking …

Edward Firby 
Rating:
5.0

Customer did not leave a comment.

COSMIN COZMA 
Rating:
4.0

Customer did not leave a comment.

sonia cruz 
Rating:
1.0

I reserved a hand cart and dolly. There were hand carts available to buy but not to rent. I relied on you to have one for me so I ended up having to buy one. Won’t be returning here

Donald Huckle 
Rating:
5.0

Customer did not leave a comment.

Timothy Farrell 
Rating:
5.0

Customer did not leave a comment.

Robert Thompson 
Rating:
1.0

Had bad customer service. Our storage reservation expired. No truck was available,all because of wrong information told by customer service person working the desk when we went to pay fo r reservations. We had boxes ordered,she insisted we didn't and didn't give them to my son; my older son went back in to get them. I have several charges on my bank account that I have no idea what they're for from the night we picked up the truck. When we went to the Uhaul to drop off our belongings in storage unit my boys were there almost 4 hours because there was a family of 13 people and all their kids were playing on the elevator,tying it up. It took an hour to load the truck,we live less than 5 minutes away so there's no reason why they were there so long other than bs.They were blocked in the parking lot. Only two loading docks are open. I'd never use Uhaul again

dezmond barker   |  First Impressions 
Rating:
2.0

Was informed that the dolly I rented wasn’t available, which set me back a full day and a full trip behind on my move to another apartment.

Randolph Lacey 
Rating:
1.0

Absolutely horrible. Cannot connect to locations wifi, this was an actual U-HAUL facility. It was disgusting, trash all over the return portico. Unsafe. Couldn’t stay connected to their wifi. Took over an hour to return after I had to call 3 times for assistance, wait times were excessive. I will never rent from U-Haul again.

Denise Marlin 
Rating:
4.0

Faster check in.

Anthony Perotti 
Rating:
5.0

Customer did not leave a comment.

Govinda Basnet 
Rating:
2.0

It’s an overall change that’s needed, your company structure is based on overall business profit, while ignoring customer needs and wants. U-Haul is an American institution, it can be brought back, but needs to be wanted from the top down. I won’t hold my breath, America sucks.

Nathan Brockway 
Rating:
3.0

Make check in a little easier for older folks

Paula Ibrahim 
Rating:
5.0

Customer did not leave a comment.

LUC KIEBRE 
Rating:
4.0

Customer did not leave a comment.

Jack Kellogg 
Rating:
2.0

I have been renting at this location over 12 years. Lately the store staff has been very slow and sparce. Today I was charged a cleaning fee for a truck I picked up that had not even been processed from the previous renter before I picked up at 9am this morning. When I received the truck the mileage AND gas were off by a lot and I had to get an associate outside to recalculate my rental contract and verify the overage of miles and shortage of gas. They did not have the dollie I ordered online with my reservation and did not even clean out the truck. When I got to my location and opened the loading door, of course the previous renter had left boxes and trash bags with smelly trash inside. I didn't bother to call the store, just removed the trash and proceeded with my own move. After the initial issues, (just to be sure) when I returned the truck, I went inside to explain AGAIN and show pics of the mileage and gas at pickup that was off. I closed out my rental and left. Low and behold, 15 minutes later I get the email receipt with a cleaning fee charge for a truck that was not in condition to be rented in the first place. And the $25 fee was for ashes in the cupholder! You mean, they checked THAT after I returned the truck but didn't even check the mileage before they rented it to me in the first place?!? On top of that, I don't even smoke and didn't even look at the cupholder area, let alone use it! It just pissed me off at the audacity to charge me for something that was clearly BS but rent equipment to me that they never even checked in properly from the last renter. So I KNOW the truck wasn't even wiped out or sanitized. To improve, please have the workers to start doing their jobs!

LYLEETHA MOORE 
Rating:
1.0

Customer did not leave a comment.

cerita Stallworth  |  Overall Experience 
Rating:
3.0

Could have been more informative about the different size units

Candyce Hudgin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Fredrick Mclendon  |  First Impressions 
Rating:
4.0

Thank's

Albert Roland  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shalyn Foster  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rodnina Murphy  |  Overall Experience 
Rating:
4.0

A staff member accused me of taking the keys to a uhaul . Very unprofessional when another staff member had the keys

Stacey Criswell  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Antoinette Taylor  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kwabena ofori  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Saeed Haynes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

yolanda villegas  |  Overall Experience 
Rating:
5.0

Staff was great, very helpful.

ANN STEPHENS  |  Overall Experience 
Rating:
3.0

I don't agree with your policy of not refunding monies paid for a full month of storage if the full month of storage is not used I think that should be considered theft.

robbin modic  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

brian thompson  |  Overall Experience 
Rating:
5.0

Vivian was amazing customer service representative and I really appreciate her and the entire staff. I’m grateful for all of their support and teamwork. I will always be back if needed U-Haul. Thanks

kwabena ofori  |  First Impressions 
Rating:
1.0

Allison has a horrible attitude and disposition and she is the gm, so some of her crew just follows her lead. This storage has roaches, one of the most horrible experience I've every had to deal with at this location. I did a self check out when I moved my stuff out of storage got an email confirmation and days later they send another email saying I'm late on my payment and I don't have anything in the unit left it clean just like I found. The only pleasant about the experience were the first two people I dealt with a young women and young man I don't remember their names but other than those 2 everything else was horrible. Just like it says I moved out on 10/3 I didn't I moved out on 9/29

Jaceta Mahone  |  Overall Experience 
Rating:
1.0

It’s had bugs and I didn’t get all my money back

Charlene White  |  Overall Experience 
Rating:
4.0

The upper units are not convenient at all. The elevator would go down frequently but other then that the storage unit served its purpose.

Devin Hart  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

zuleyka roman  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Mariah Miller  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

SHY'ANNE DEGARMO  |  First Impressions 
Rating:
1.0

I received an email today stating that you’re sorry to lose my business! I am not understanding why I’m receiving this because I just bought the storage facility last month and have no intentions of taking anything out of the storage facility for at least a year! I called the U-Haul company on Clark Road 6000 Clark Road and they say they do not have a record of me purchasing a Storage facility! There’s something terribly wrong going on at this location and I plan to come in later today or tomorrow to speak with a manager because you have several items of mine in the storage facility but you do not have a record of it! When I went in to purchase the storage facility, you actually showed me three different storage units that you thought were empty, but they actually had other peoples items in them! So I should not be surprised that you do not have a record of my storage unit and my items in my storage unit .

Marilyn Turner-Evans  |  Overall Experience 
Rating:
4.0

I would like to paint the walls in my storage unit.

JENNIFER SALERNO  |  First Impressions 
Rating:
1.0

May 15, I called reported swipe card and keys stolen..I ask to to Clark storage to secure me. This second time I have rented at Clark UHaul Storage and my belongings were stolen. First time UHaul Storage pretending it was on me. G.M Alison Wallace is at fault. I have made complaints about her .. UHaul ignored my complaint. My storage we as tossed. Cleveland Police were called. I made a report. I call Allison bluff with Cleveland Police about charging me with assault. I have yet to be charged. Clark UHaul Storage allow my posesion to be stolen. I am sure video will show that. I lost 11 pairs of Converse in the box. I lose 3 pairs of Sketchers. My personal information - Social Security Card, birth certificate, Personal data. I never received Free months I was locked out of my storage Fourth of July weekend accused of sleeping in storage a lie.. Chris Sander and Angie Yvonne Sanders of Louisville Kentucky stole swipe card and keys,- Louisville Kentucky Police Report. Allison Wallace tried to pretend I was Homeless Drug Addict with no creditable sleeping in the unit. A lie.. My storage unit was broken into. I went to Mayfield UHaul Storage and rented a truck because I know they Clark was going to keep doing nasty things,they thought I would be stupid enough to rent a truck to move my belongings from them. I was not. Get to Southern Indiana Storage and was able to honestly repack and itemized an assessment of my losses. To me Scott Regional manager covered for Allison Wallace, and I do have pictures and arlo camera footage. of Clark UHaul Storage employee talking to the Sanders. Louisville Kentucky meet Cleveland Ohio. . I am going to write a detailed report for Corporate UHaul in Arizona.. I took a lost at the hands of thirsty UHaul Storage employee..I not got in to be compensated. UHaul Storage Clark will lie

Deseree Myles  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Regina Campbell  |  First Impressions 
Rating:
3.0

Maybe need exterminating more often besides that is all good

Maria Claudio  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer Belcher  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

shannon maraessa  |  Overall Experience 
Rating:
2.0

Rude and ignorant male staff. They were very disrespectful and unwelcoming. They acted like they didn't want my service. Please relearn or terminate these men with toxic attitudes. Also teach them how to speak like a mature adult.

elieser caban  |  Overall Experience 
Rating:
5.0

Great customer service experience here...

Felix Ayoodugbesan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Romaro Davis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Haydee Schuka  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

michell lovelace  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

demetrius beard  |  Overall Experience 
Rating:
4.0

The manager was very polite and informative. Please reward her for her great service

elieser caban  |  First Impressions 
Rating:
5.0

Good service

becky Lindsey   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sarah Jimenez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

franklin ritter  |  Overall Experience 
Rating:
5.0

Personnel in this facility doing great job. Excellent customer service..

Felix Ayoodugbesan  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Grethel Almendarez  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Aylissa Jackson  |  Online Move In 
Rating:
4.0

None ³

JOHN WILLIAMS  |  First Impressions 
Rating:
5.0

Staff was very kind and helpful, made the process easy even though I came in without a reservation. Would definitely recommend this location.

monterae harden  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DAISY JOHNSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

david figuroa  |  Overall Experience 
Rating:
5.0

He place to storage every thing

Maurel lindsey   |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Luisito Roldan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

stephanie washington  |  First Impressions 
Rating:
5.0

Thanks for storing my things.

ERICKAEBONIQUE WILSON  |  Overall Experience 
Rating:
5.0

They were amazing 😍😍😍

Patrica Brooks  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cameron Johnson  |  Overall Experience 
Rating:
3.0

The wait is slow very slow.

jeanetta fletcher  |  First Impressions 
Rating:
5.0

The general manner was nice and friendly

david figuroa  |  First Impressions 
Rating:
5.0

I must say the Clark ave Uhaul Services along with Allyson has been the best at both Hospitality and Customer Service that I have experienced not only with uhaul but by many companies throughout the years

don thompson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SASSY SABRINA MARKS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ISAAC THOMAS  |  First Impressions 
Rating:
4.0

OK

russell melton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

michelle palmer  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

dwayne Bailey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TABITHA WILDER  |  First Impressions 
Rating:
5.0

Lawrence was particularly helpful and exceptionally friendly.... thank you!

Kathryn Agnew Relyea  |  First Impressions 
Rating:
3.0

The elevators are too small to move furniture in. I was told the unit I was renting would be able to hold a couple of love seats and dressers. This was not true there's no way I could have have gotten another love seat or dresser in there. Thankfully I was the only person moving into storage because having only one small elevator is a bit ridiculous.

robbin modic  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Madeline Gonzalez  |  First Impressions 
Rating:
5.0

Na

CARAMAE SANCHEZ  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Anita Johnson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Archema Devine  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dwjuan Davis   |  First Impressions 
Rating:
5.0

Pleasure doing business

Jermaine Kitchen  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

BARBARA SAMPLES  |  First Impressions 
Rating:
5.0

Everything went smoothly and employees were very helpful.

ANN STEPHENS  |  First Impressions 
Rating:
5.0

Staff was very helpful.

Sarah-Elizabeth Young  |  First Impressions 
Rating:
3.0

One of the problems I had was more my fault than anything. I did not realize I ordered an upper unit. The website should explain what an upper locker is better. Which is a unit on top of another unit. It made it kinda hard to store one item of my in it so I had to leave it behind. The other issue I had was to use my unit. I have to use a rolling steps. Which is fine but the steps are horrible and does not want to roll easily. I had to literally drag it to my unit due to the wheels don’t work. Other then that it was great

Samantha Kren  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

KEITH MITCHELL  |  First Impressions 
Rating:
1.0

The late fees are out of control, 3 days after payment is due the charge you a late fee of $15 and after that they keep charging more and more. I paid extra to have access 24 hours which was a wasted of money because they lock and block the big doors so don't expect to be able to move anything after hour

Zully Ramos-Davila  |  Overall Experience 
Rating:
5.0

Costumer service was great.

Nilda Carrasco  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Santos Sanchez  |  Overall Experience 
Rating:
5.0

Customer service was excellent!

CRYSTAL ANDERSON  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

MIke Davis  |  Overall Experience 
Rating:
5.0

Since i didnt finish the whole month out as i moved before my next payment date would i get prorated for the time i didnt use? I had an amazing experience here though and it was convenient for the time I needed the unit and the people working there were helpful with any questions i had and the experience itself was superb the 5 stars does not do it justice as i feel it deserves more.

ZACHARY DAILEY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TONYA MITCHELL  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Samantha Thomas  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ABdul rehman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aiesha Mercado  |  Overall Experience 
Rating:
2.0

You got greedy. Every GM raised the prices. What started as $33 a month 11 years ago is now $99. Expect more people leaving

ROBERT MORAN  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Leila Penland  |  Overall Experience 
Rating:
4.0

Thanks for a great offer

Leila Lochan  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

robert harper  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JACLYN SMITH  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elias Munoz  |  Overall Experience 
Rating:
5.0

Gentlemen that helped me was very nice and went out of his way to help me.

Karen Billa  |  Online Move In 
Rating:
5.0

Very good ppl there they work quick and honor there customers

Matthew Mossburg  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dorothy Gray  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sandra genao  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Octavia Greene  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Alonia Rexach Alvira  |  Overall Experience 
Rating:
5.0

Courteous employees.

milton parrilla  |  First Impressions 
Rating:
5.0

There was no hassle, four number code works better than the card! No hassle in closing storage unit!

Shereta Taylor  |  Overall Experience 
Rating:
5.0

Will always use U-Haul and recommend to others!!!

Dorothy Gray  |  First Impressions 
Rating:
5.0

Good job

Edwin Garcia  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kristie Karohl-Rich  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Arthur Rave  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maria Pabon  |  Overall Experience 
Rating:
2.0

Did not want to honor company's sales and promotions that were set by u-haul.

John Brunn  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Fabian Thomlison  |  Overall Experience 
Rating:
5.0

Great experience overall. The one suggestion would be more information about the "check-in/check-out" number pads when renting. We wouldn't have figured it out without another renter there to help us make it work. Just a one sheet summary would be outstanding.

Christopher Schmitt  |  Online Move In 
Rating:
5.0

Fantastic staff and nice facility, great experience!

DaJuan Whiteside  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jacqueline Gary-Walker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

rogeric hairston  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

don thompson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

antoinette ezell  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

John Lowther  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Desiree Torres Hernandez  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Natasha Edwards  |  First Impressions 
Rating:
5.0

These guys on Clark Avenue and Cleveland are doing a great job it’s a fantastic facility easy to use always felt great there.

mary vandertuig  |  Overall Experience 
Rating:
5.0

Difficult to get your stuff up that ramp. I would like to give a special shout out to keif, he made the experience a good one, and he went above and beyond to help me. He is definitely a fantastic asset to your company.

scot fader  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DELILAH REESE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shyanne Hunt  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

darlene beesley  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Deborah johns  |  Overall Experience 
Rating:
5.0

Thank you. And special recognition to Able, who was very helpful and professional.

PAUL MARSHALL  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Frank Duncan  |  First Impressions 
Rating:
5.0

Best costumer service!

Jose Lorenzo Hortillosa  |  Online Move In 
Rating:
3.0

You guys need to clean that place there were roaches left in there I see them crawling in the hallways

Alexander Galarza   |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Anthony Shartzer  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Antonette Brown  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Rodger Harris  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laticia Dumas  |  Overall Experience 
Rating:
1.0

The information location person had was incorrect. The elevator was not functioning. The ladder they have would not lock and it was very scary to climb up on that as it kept moving. It was not very easy to bring the stuff down from different floors. The front desk asked to come another day as manager was not there at the facility. I would not recommend this location to others.

Avaneesh BELLAMPALLI  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joshua Jackson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laticia Dumas  |  First Impressions 
Rating:
1.0

Mice and rats feces were left all over my belongings and multiple things were chewed and ate up due to the rats and mice. Lost a lot of clothing and irreplaceable items.

George Coyne  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kaina Riley  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Crystal Johnson  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

RAYMOND MCCRAY  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Fabian Thomlison  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Melissa Lluis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tomaleda Akins  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sonya Pettis  |  First Impressions 
Rating:
4.0

Too hot in the storage areas

NICOLE MAUER  |  Online Move In 
Rating:
5.0

Courteous and professional staff.

Vernon Baber  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tana keys  |  Overall Experience 
Rating:
5.0

I spoke to multiple people regarding my storage unit who were all really helpful during the booking process but on arrival, Allison Wallace , the manager from the Clark Ave site was simply AMAZING . She made my whole move in to the storage unit so seamless. Took the extra effort to walk us down to the unit to show us around and gave me another unit that was not as far to walk to when she realized there was another one open without me even asking . She gave me her personal number to call her if I needed anything and got me refunded an amount that I was incorrectly billed by one of the other workers in just a few hrs. All of this while on her day off. We are super impressed by her . Great to know that they have a responsible, efficient ,and caring manager who can get the job done!

Nikhitha Chandrashekar  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

joe thompson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angelica Flores  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Ana Gonzalez Santiago  |  Online Move In 
Rating:
1.0

I haven’t checkout out my stuff still there and I got 24 access and I couldn’t get in

Felicita Moreland  |  Overall Experience 
Rating:
5.0

Michael was the best super nice made me laugh when I was having a bad day.

Felicita Moreland  |  First Impressions 
Rating:
5.0

I had storage for over a year did not have any problems. If we needed to speak to an employee they were always kind and helpful

betsabet sosa  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Patrice Robertson  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

GREOGORY TURNER  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Hailey Weaver  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Anastasia Ferrell  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

melvin jones  |  First Impressions 
Rating:
5.0

I appreciate great service

Kelly Pinkney  |  First Impressions 
Rating:
5.0

I appreciate the service

Dreshawn Pinkney  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael DeJesus  |  First Impressions 
Rating:
5.0

The new associate Michael did a fantastic job! Very nice and polite! The computers were down and he still took care of everything perfectly

Kathleen Wojcik  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deseree Myles  |  First Impressions 
Rating:
5.0

I am dissatisfied with the truck rental 100% they should have never let me pull off the lot with the tire the way it was and I didn't even notice it until I pulled into your facility and I spoke with one of your employees and they guided me what to do and have not compensated me none for me driving around a vehicle that could have been me and my kids is life so for truck rental probably not I won't recommend nobody but definitely for storage

NINA MCMURRAY  |  First Impressions 
Rating:
5.0

Great customer service

Aubrey Yehnert  |  Overall Experience 
Rating:
5.0

You just need to have more moving carts

Leida blasini  |  First Impressions 
Rating:
5.0

The young man that helped us, Jonathan Perry was excellent! I chose a storage space that was too small. He corrected the issue & was very kind & professional. 2 other employees were also very nice & professional with pulling my truck out for me & checking the truck back in. Excellent customer service on a cold winter morning!

Tiffany Rossman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Darlene Baker  |  Overall Experience 
Rating:
5.0

The facility was always clean. The staff was always friendly. I felt comfortable going there any time of the day or evening.

gina nash  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

marquetta coore  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jessica Belknap  |  First Impressions 
Rating:
2.0

there one thing i cant stand is greed even if it only a few dollars when u dont tell people its going up and just trick us when we walk in and u have to pay more/im out

todd collins  |  Overall Experience 
Rating:
3.0

To dark in some areas and could not find my storage room nor any help to do so not satisfied at all

Lovell Norfleet  |  First Impressions 
Rating:
4.0

Had issues with the billing process. Other than that great experience!

BENNETTA BRADFORD  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MARCUS COTHRAN  |  Overall Experience 
Rating:
2.0

They take forever because only one person at the counter is actually taking care of the customer, 3 times it was the same. They canceled my truck after I spent hour and a half the night before making my reservation with them because I was a hour late for pick up but isn't that what the reservation is for?... staff was friendly

Zully Ramos-Davila  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TYRELL JENNINGS  |  Overall Experience 
Rating:
5.0

After having a rough start Jose made things so much easier for me. Thank you for the great customer service ever.

Jennifer Santiago  |  Overall Experience 
Rating:
4.0

Recién estamos rentando.

zulema nevarez  |  First Impressions 
Rating:
5.0

It was great having the ability to rent the truck and store at 1 location.

Ann Stephens  |  Overall Experience 
Rating:
5.0

I hv been happy with your services

Nancy Colon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Debra Duncan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LAWERANCE JOHNSON  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Abel Guzman  |  Overall Experience 
Rating:
1.0

Customer service sucks they didn't explain the hours of operation to me nor did they explain how to get in & out of the building. They gave away my rental truck that I received a week ago. Thank God they was able to replace it. I felt like my time was wasted due to there Negligence

WILLIAM VACTOR  |  First Impressions 
Rating:
5.0

We just moved in and everyone has been very helpful so far!

Hannah Rigel  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ramonita Rivera  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

heather mcqrary  |  Overall Experience 
Rating:
3.0

Management changes regular? Facilities is okay keep. Elevator has issues? Heating is excellent. Safety is not a issue thus far. Prices is fairness.

Edger Hardin  |  First Impressions 
Rating:
4.0

I did not have a problem the whole time my storage was there, and my storage was there over two years! Excellent!

RONALD VANDERHORST  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tiarra Williams  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Graylyn Hargett  |  Overall Experience 
Rating:
5.0

Estoy muy satisfecho

Luz Gonzalez  |  First Impressions 
Rating:
5.0

Great customer service friendly staff Very professional

Angel Pinto  |  First Impressions 
Rating:
2.0

Sorry but since a new management and team took over these are following issues I had since about 6 months going back. No help with online access or getting corporate on the phone. Asked several times for the store manager to call me to get due dates changed he never did. Which several times resulted in late payment n being charged a late fee. The store office is always gloomy and not enough lights on are they vampires? Excessive fees during a pandemic when I been renting the one unit for over a year no issues until this new management took over at the Clark location. Crazy thing is too i brought that location 3 other customers 2 whom still have paid rentals there.

Sashewa Giguere  |  Overall Experience 
Rating:
5.0

The storage facility was well lit and very clean. The security cameras made me feel safe as well. There was no sign of unwanted pests. I highly recommend it.

EDWIN GABRIEL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephanie Arroyo Garcia  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

robert marshall  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

HARRISON GRUBMAN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel Marsh  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Joseph Estep  |  Overall Experience 
Rating:
1.0

I've had this unit for years 2013 recently someone made a mistake and my account is wrong represented as delinquent July, August, 2021 I have the receipts showing paid and the correct amount $69.95 and since the mistake my end date 30th each month,and price is wrong not $ 99.00 Uhaul said stop and started my storage unit as if was June this yr with wrong price not my fault they messed up, and has not sent me the zero amount,right day, price $69.00 and my free month proof of Bill email. Sincerely Shirley Crawford

SHIRLEY CRAWFORD  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nancy May  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Neachelle Dixon  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jamie Short  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Ericka Heard  |  Overall Experience 
Rating:
1.0

My reason for not being satisfied is based on the manger who stole our money, She informed us that paying on cash, she could not charge us the taxes and give a discount on labor for insulation, she said her boyfriend does all installments for the hitch and bike racks. She said we moved out when we actually didn't then put our storage unit in someone else name. She was supposed to install a bike hitch on my vehicle and was paid to do so. But gave us the run around and as of this day 07/11/21 it still hasn't been done. I've asked the staff to have the GM give me a call and guess what, He hasn't called me either. If I'm not mistaken his name is Tim/Tom at least that's what I was told when I came over to the store when I found out that the manger had been fired. So no I wouldn't recommend anyone storing at this location. Uhaul don't want to be responsible for me getting my money back or service that was already paid upfront to their manager. They have refused to call me back let known apologize for the misrepresentation of an employee that they hired in my eyes rip people off while they still collect out money. As a customer why am I chasing U-Haul to resolve this issue. They are aware of what was going on and did nothing to help us,

Tonya Bentley  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Tiera Tyler  |  Overall Experience 
Rating:
2.0

I made my reservation online. When I came to pick up the truck, I had a hard time finding my truck, so I was driving around slowly to find it. As I was driving around slowly a short white woman with a raspy voice appeared at my car window and said “what are you doing?!” She really scared me. I told her what I was doing, and noticed she had a U-Haul shirt on. At first she said “the truck is not here… “ I think she walked off at that time… I didn’t know what to do, so I kept driving around slowly to find a truck, because the app said The truck was there. She popped up again beside the car and said “the truck is the last one down there. “ I drove to the truck, parked in front of the truck, and started taking things out of my car to put in the truck. She appeared again and said something really quickly: I heard her say “… Click that you got the keys… “She quickly walked off. I kept taking items out of my car. That lady appeared again with the keys, and she left. I never saw her again. I arrived later than expected, and it took me longer than expected to put the items in the U-Haul, so I called the UHaul 800 number, and eventually ended up talking to that woman (I didn’t expect that: her voice is very distinct: I asked if it was her, to verify and she said it was). I asked her if I could extend my time (I 1st thought I only needed The truck for four hours). She said that technically, I had the truck for 24 hours, “so when you drop off the U-Haul, just make sure you drop it off within 24 hours of the time that you originally signed up for the truck.”) I decided to keep the truck for an additional day, so I called the 800 number to change the reservation. When I called, the customer service rep stated there was no record of me having the truck, and that I had canceled the reservation! I had also made arrangements originally to use a storage space at that site. When I came to drop off the truck, it was closed! No one had told me what time the office closed. Fortunately the female Security Guard was there, and was very helpful. I simply left the U-Haul truck where I originally parked it (in front of the propane tank area). The next day, that little white lady and a young man (thin, light brown) were at the desk. They both became quite agitated when I arrived (I arrived about 5-10 minutes before closing) The woman stated that they had to close in two minutes, and there wasn’t much she could do. I told her that I had a truck full of furniture, and needed access to the storage space. She became even more agitated: “what’s the number of your storage space? “ I told her I never received a storage space number. She started moving even faster, and said something like “I don’t have a space… I have something on the third floor… “ I told her that I would take whatever she had, because I needed something to put the furniture in. She had the young man create a contract, he told me my Storage unit number, gave me a card to check in, and quickly told me about checking in and checking out.… Very quickly… When I walked over to access the storage space, I didn’t know what door to go into. So I walked back over to the desk: the young guy was walking away, and never looked up to help me.It was obvious he did not want to talk to me. I roamed around the storage spaces… I was not given a map… I eventually found the space, and it was a space off the ground! It had a plastic green drawstring thing in place of the locker… There was no lock… I noticed all The other locks looked the same… No one discussed anything about the U-Haul locks (I have never rented storage space from U-Haul before). I called the next day, and spoke with someone on the phone (I Think it was José). He was very nice, and asked me if I wanted them to move the truck in the bay area. I told him yes. I Think I also told him that I needed a new storage space. Once again, I had arrived just before closing time (I work in Midtown every day, and cannot leave any sooner than I did). I was given a new storage space: 3229. When I went up to access the storage space, 3229 had a lock like all the other storage spaces, and a small red padlock above that one. I was totally confused, and went back down to the front desk. Once again, everyone was gone. The African-American gentleman that works outside was very kind… he wasn’t able to help me, but allowed me to talk through all of my frustrations and made me feel better. The rest of the details are fuzzy… I remember trying to call U-Haul through the 800 number again: I was on hold for very long periods of time. I was trying to call during work, and could not stop working, so I would have to hang up and try again later. I eventually got in touch with Michael, who offered a storage space for 30 days for free (which was my original agreement online). I got the lock Friday, and Moved my items in Sat

Sonji Boyd  |  First Impressions 
Rating:
3.0

The bay door access was not enough time.

joshua soto  |  Overall Experience 
Rating:
5.0

I had my things in a storage unit here almost a year. I never had one problem with any of the options or any of the workers here. They will get my patronage again in the future for sure. The workers were great and always helpful and down to earth. The place was always clean and never had a leak or anything.

jason carpenter  |  Overall Experience 
Rating:
1.0

I reserved a unit online a week before I moved. I was given a confirmation number a guaranteed my size unit was available on the date I needed it. I show up with a 15 foot truck fully packed and was told the unit I RESERVED A WEEK BEFOREHAND!!! was not available and they would give me a smaller one so at this point even though it was to small I had to take it. I go to the unit they give me and it is obviously in use already! I go back again and this time I am told I guess we do not have any. Oh well. All this bull**** took over an hour to go down and not once was I given an explanation or an apology for the utter incompetence of these people running this place...Appalling in the extreme and if this is the way they treat paying customers horribly disgusting. This should have been handled in a professional manner instead I got...oops my bad

Kimberly Seck  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

TYLER DOUGLAS  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Debbie Lytton  |  Overall Experience 
Rating:
5.0

Everyone was truly helpful and very respectful

milagros serrano  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

SHERDENA DIXON  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

sharon bauer  |  Overall Experience 
Rating:
3.0

When we got our property out of storage the mattresses had rat poop on them

Evelyn Ortiz  |  Overall Experience 
Rating:
3.0

I thought it was very nice cuz imma give me a month free rent on that room but that room was not lit at all it was no way to see back there storage the halls was lit though people were nice thanks

Terry Burgess  |  Overall Experience 
Rating:
3.0

The facility had lots of size options. However, the height of 6' seems limiting for tall items. Also, the facility is so big, that our unit was one of the farthest. Having to cart items from our vehicle was not very convenient.

SHANKAR SRINIVASAN  |  First Impressions 
Rating:
5.0

Me gusto el servicio y mantenimiento y los trabajadores muy amables y serviciales gracias por todo fue un placer conocerlos que Dios me los bendiga siempre que tengas un buen fin de semana.

elias munoz  |  Overall Experience 
Rating:
5.0

Jose was a great communicator in everything, from pricing to how to access the storage facility. I understood everything and it was easy to set up everything thanks to him. A real asset to U-Haul.

Nancy May  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Thomas Black  |  Overall Experience 
Rating:
4.0

I just wish I could have got a closer storage room

Terry Burgess  |  First Impressions 
Rating:
4.0

Busy place , but friendly and helpful staff .

franklin ritter  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Olivia Nelson  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

HARRISON GRUBMAN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ricardo ibarra  |  Overall Experience 
Rating:
3.0

First I paid for 24 hour entry and couldn't use it and I told them and had it removed from my account and asked to be credited to my account and haven't heard anything then I moved from 1 unit to another and closed the account for the 1st unit and was told I would be given this month's charge will be refunded back to my card and after 3 business days and a weekend I haven't received the money yet, other than the money problems I love renting a unit at this storage facility and the staff is great.

Joseph Estep  |  First Impressions 
Rating:
3.0

It took a minute to find a ladder to get to my unit only to find out the ladder was not stable at all. I couldn’t get the lock on and had to go all the way to the sales part of U-Haul to find someone . I didn’t get his name but he was extremely nice and came to my unit and saw that there was an issue with the hole alignment. He had to bash the lock on the metal attachment just to get the

Krystian Banks  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Joseph murphy  |  Overall Experience 
Rating:
5.0

Everyone at the 6000 Clark Avenue U-Haul has been helpful during my move in, move out and a truck rental. This includes Lisa, Abel, Brandon and Michael. Many thanks and keep up the good work!

Christopher Johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William Abrams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

julie foust  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Josieanette Perez Delgado  |  Overall Experience 
Rating:
3.0

Above everything else the staff was excellent

LONNIE WILLIAMS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin Taylor  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MICHAEL KNAPP  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ryan stuart pulliam  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NANETTE HARRIS  |  Overall Experience 
Rating:
4.0

The employees I dealt with provided great customer service and I had no issues with my unit.

Jason Suggs  |  Overall Experience 
Rating:
5.0

Highly and extremely always helpful, i give it a 5 🌟

marisol delgado  |  Overall Experience 
Rating:
5.0

Great work

Gregory Wilson  |  Overall Experience 
Rating:
3.0

Long story short I got to the facility around 6:20ish(pm)It was closed. Then 30-40 mins later and calling the number on the box that no one answered, I finally figured out how to get in cause it wasn’t explained throughly.. Then after finding my unit it was locked.. tried calling no answer.. I was tired so I seen the storage directly across was available so I used it.. then leaving the alarm went off and I couldn’t sign out. It was a horrible experience. The manager didn’t do enuff for my time and experience.. jus brushed it off and told them to rewrite my paperwork, and cut the lock off.. But the rest of the staff was great.

G Hargett  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Annie Henderson  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

pamela shelton  |  Overall Experience 
Rating:
4.0

Everyone was very helpful!

pamela cain  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

eboni teague  |  Overall Experience 
Rating:
5.0

Keep up the good work. U-haul needs to add a rewards card to its agenda for recurring clients.

Jacqueline Gary-Walker  |  First Impressions 
Rating:
5.0

April sarges is very professional and polite. Extremely courteous to customers and is loved by the staff. A real asset to uhaul.

joseph gaston  |  First Impressions 
Rating:
5.0

I came here from the uhaul storage on brookpark and Tiedeman in Parma. The staff was so disrespectful I almost chose a completely different company but the staff and mgr at the Clark location was so polite and helpful I wanted to tip them but they refused.

Alphonse Davison  |  First Impressions 
Rating:
5.0

Very helpful ..... the GM Responded to my phone call after hours to get me started.

Derek Lott  |  First Impressions 
Rating:
5.0

Very clean was able to to get in and out with no problem no matter what time and the staff was excellent very professional..I would use you for my storage in the future.

verna evans  |  Overall Experience 
Rating:
5.0

Randy was very nice and helpful. This location has employees everywhere so there is always someone near that can help.

Ramona Lopez  |  Online Move In 
Rating:
5.0

When can I get a month free?

WYNETTE L. SHANNON  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

pamela shelton  |  First Impressions 
Rating:
4.0

I had a good experience keeping my belongings here, the unit was clean, secure, and easy to access. My only complaint would be that the elevator is quite old and slow and there is only one so if multiple people are there at the same time it takes a pretty long time to get your things in/out.

Julie Hines  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CLAIRE BONDS  |  Overall Experience 
Rating:
5.0

Can’t remember the guys names from when we checked out but all Very helpful and great experience.

Kim Scheponik  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jess Lowery  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

COLIN FLAVENY  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

David Chakraborty  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

shontia diamond  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hana Wakefield  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAY PEASE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

joan cyrus  |  First Impressions 
Rating:
5.0

Very well maintained. Cleanest facility i have seen.

PAUL M VANA  |  First Impressions 
Rating:
5.0

April was pleasant and very helpful.

virginia alberino  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ambor tompkins  |  First Impressions 
Rating:
4.0

IS A GOOD SERVICE BUT PARKING IS SO LIMITED OR NOTHING.

manuel gonzalez  |  First Impressions 
Rating:
5.0

Great people. Helpful and polite.

Pedro Arroyo  |  Overall Experience 
Rating:
5.0

The manager is a fantastic lady and the staff was very helpful. I’m planing on moving in two or so years. Whenever the case, I’ll be calling on the Clark store to get me all the way together.

ALLEN BLAKE  |  First Impressions 
Rating:
5.0

Ms.April and her crew members went above and beyond for me during the whole process the store always smells good freshly mopped workers always helping customers to make sure they understand all rules if I every have to move or need a storage I will recommend them.

teana Mckinley  |  Overall Experience 
Rating:
1.0

Representative that checked in me in was friendly however after check in , the person who was assigned to give truck to me never did , had me waiting for truck , he left truck running for over 10 mins at side parking and I had to go in to ask for truck . I called in 30 mins before truck was due to be returned stating I was going to be late to return even though I was on premises storing my things and at time of return was 15 minutes late was never told by anyone that I was going to be charged a 2nd day charge rental. The rep was rude and stated come back or call 800 number because supervisor was not there and she couldn’t do anything about it ....not friendly or apologetic just brushed me off

ana gloria  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kamarin Martin  |  Overall Experience 
Rating:
5.0

They. Didn't. Tell. About. 24. Hour. Access. Untill. I could. Not. Get. In

Victoria Crump  |  Overall Experience 
Rating:
5.0

The fact that when you rent a storage unit and move out you don’t get your money back for the part of the month you didn’t use is a complete crock of poop. But that is on Corporate U-haul. Everyone at the facility is amazing. But because of that one issue, I can’t recommend this company to others for storage. Fudging numbers like that shows that the company isn’t stable enough to rely on and I wouldn’t want a friend to have something in storage when the company goes under.

Abigail Wolf  |  Overall Experience 
Rating:
1.0

I WAS NOT informed that my unit would be 6 ft above the ground and I would have to carry my heavy stuff up stairs. The unit DID NOT have an included lock like the website said so I was forced to buy one. Overall an awful experience this will be my last year using uhaul.

Jason Freedman  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kamarin Martin  |  First Impressions 
Rating:
5.0

Randy the employee thar helped us was nice and very helpful

meghan allysse  |  First Impressions 
Rating:
5.0

Wonder helpful staff!

Thea Harrison  |  First Impressions 
Rating:
5.0

April went above and beyond to help whenever I needed it & the staff was so helpful and understanding to my needs when I moved out. I'll always use the Clark location for my moving needs.

jeanette paschal  |  Overall Experience 
Rating:
5.0

My experience with U Haul was Excellent. Thank you.

EVELYN CHAPMAN  |  First Impressions 
Rating:
5.0

The workers were very helpful. The maintenance lady was really sweet and helpful as well.

mareen engles  |  First Impressions 
Rating:
5.0

All friendly personal very clean facility.. I would recomment it highly.. Sincerely, GLORIA RODRIGUEZ..

gloria rodriguez  |  Overall Experience 
Rating:
5.0

Manager is excellent

theresa fallon  |  Overall Experience 
Rating:
5.0

Great PR service!!! Thank you so very much!

GAIL MANGAN  |  Overall Experience 
Rating:
4.0

The only negative was the inability to use the loading doors after 7pm. I work long hours and that made it a bit difficult to deal with. Otherwise, it was great.

Kristen Kay  |  Overall Experience 
Rating:
5.0

April is awsome

angela patton  |  Overall Experience 
Rating:
4.0

Thank you for keeping my mother's items safe and secure. I truly appreciate not having to worry about the security and acess at all times. The staff was always attentive to any needs or concerns.

PATRICIA RASHID  |  Overall Experience 
Rating:
5.0

I never had any problems at this facility and the staff is very helpful and friendly. The manager April is great and works with you whenever you have problems...

chris nagy  |  Overall Experience 
Rating:
2.0

Im going to place some stuff on my self storage and I can’t do it because they have 4 trucks on the front doors of the garage. Plus I need to bring back the truck on the next day at 10am.

Yahaira Rivera-Delgado  |  First Impressions 
Rating:
4.0

Thank you

Maureen Criderwallace  |  Overall Experience 
Rating:
5.0

April and her staff were awesome, very helpful and very attentive.

DUANE EVANS JR  |  Overall Experience 
Rating:
5.0

This Uhaul site was the 3rd storage facility we have used to store college stuff. It was by far the cleanest, safest and most professionally run. A great value.

Jeanne Taekman  |  Overall Experience 
Rating:
3.0

Need improvements in communicating certain items.

Evelyn Ortiz  |  First Impressions 
Rating:
3.0

Service was excellent place was really clean just infested in roaches.

Denise Vidot  |  Overall Experience 
Rating:
1.0

Horrible service waiting out side for 3h just to get in are 24/7 storage had to play phone tag because no could find the manager. On top of that all the help numbers on the vans n store were wrong

Jennifer Van Stratton  |  First Impressions 
Rating:
5.0

I truly appreciated that on my final moving day out of storage being very hot, and humid. Uhaul offered refreshments, What a nice and kind gesture.

greta lloyd  |  Overall Experience 
Rating:
4.0

long time renter

RAYMOND BLAKE  |  Overall Experience 
Rating:
4.0

The staff was very courteous and efficient. The facility was save and secure.

Evelyn Ortiz  |  Overall Experience 
Rating:
5.0

Excellent service keep up the good work.

PATRICIA SMITH  |  Overall Experience 
Rating:
5.0

Very clean storage building, friendly staff!

Adina Stevens  |  Overall Experience 
Rating:
5.0

Will use again

eric ogurkis  |  Overall Experience 
Rating:
1.0

Staff at front desk was terrible...try and connect with them by phone and good luck...ask questions and good luck getting answers...would never use them again.

R.T.A. BROOKLYN  |  Overall Experience 
Rating:
4.0

Everything was great until my move out day, there was a woman with glasses who was just really upset and took it out on the customers including me. She was no help.

Shileyla Ramirez  |  Overall Experience 
Rating:
5.0

Good

Brenda Rios  |  First Impressions 
Rating:
5.0

very very nice staff

Toni jefferies  |  First Impressions 
Rating:
5.0

The boss there was very professional and warm. I appreciate that. Makes me want to keep my business at that place. All your workers there are the same. Great job and thanks. It's refreshing.

JOCELYN MCCANE  |  First Impressions 
Rating:
1.0

Uhaul made promises that were not kept. The place was always dirty and crowded with the slowest elevator in the entire world that took so much time to move it was ridiculous. Very Rude Staff

Gordon Malone  |  Overall Experience 
Rating:
5.0

I would really like to thank Keith and Joe for their assistance they did an amazing job.

Tiera Russell  |  First Impressions 
Rating:
1.0

Store clerk was unpleasant. Storage manager was beyond helpful, amazing and kind but whoever the gal in charge of inspecting and receiving the truck was, needs to revise her approach to csr.

ysidro evangelista  |  First Impressions 
Rating:
3.0

for this site it was very hard to speak with an actual employee that worked there. We always had to leave a message and never got a return call.

marian mills  |  Overall Experience 
Rating:
5.0

I didn't have 24hours access to the facility .that was the only problem that I had other them that everything was good.

Daisy Gonzalez  |  Overall Experience 
Rating:
5.0

The sale person's in the building were great and helpful.

Daniel Calloway  |  First Impressions 
Rating:
1.0

They were rude & disrespectful. Didn't have much knowledge about storage space, elevator size or even tell us to reserve the elevator for loading or unloading. It's not convenient at all.

Heather Delgado  |  Overall Experience 
Rating:
5.0

Friendly staff...always clean..

ANGELIQUE FRYE  |  Overall Experience 
Rating:
5.0

April was extremely knowledgeable and helpful.

David Hess  |  First Impressions 
Rating:
1.0

The manager Zilda was awful and they sold my personal belongings for 50 dollars no I would never deal with this place again.🤬🤬🤬🤬🤬

sha'ron winfield  |  Overall Experience 
Rating:
5.0

The Customer service is awesome!! Service Reps are very helpful and kind I recommend Clark uhaul to all my family and friends, The Service is Great👍

Janice Curry  |  Overall Experience 
Rating:
2.0

The team workers were very respectful. My problem is the manager, she is so disrespectful & rude. I can not wait to get my spot in December so I will not have to deal with her.

Kayla Spurgeon  |  Reservation 
Rating:
5.0

Thank you for your time and help

Donna Alexander  |  Overall Experience 
Rating:
1.0

The manger had a nasty attitude and would not let me put some things in the Re use center

ariel hall  |  Overall Experience 
Rating:
5.0

Employees are always nice and very helpful.

stacy ebosh  |  Overall Experience 
Rating:
5.0

Very professional and helpful. Unlike some companies the manager helped me to remember a discount I was entitled to, thanks!!

Jerry Woods  |  Overall Experience 
Rating:
1.0

By far the worst ever. My whole moving experience was a complete mess. Anything that could have went wrong, definitely went wrong.

Daniellle Young  |  Reservation 
Rating:
5.0

Rented several units at the facility, we had a 4 bedroom house. The facility was very clean and secure. Julie, Gilda and staff were very helpful and attentive. I highly recommend. Clark Ave UHaul

JOHN MARES  |  Overall Experience 
Rating:
5.0

This is the 3rd year we have stored college stuff for the summer ( all different locations)and this u-haul facility was the most organized, cleanest, safest we encountered. We definitely will return.

Jeanne Taekman  |  Overall Experience 
Rating:
4.0

I NEVER GOT MY RECIEPT PLEASE EMAIL IT TO ME ASAP receipt taken on 06/15/2018. The receipt number is 216933.

ANGELA VERNEL Brown  |  Overall Experience 
Rating:
5.0

This was one of the best place I loved everything about it, please keep up the great job

CAROLYN WOODLAND  |  Overall Experience 
Rating:
3.0

Price increases were ridiculous. After you stopped emailing me payment notices, I called asked you to wait two days to resubmit payment, agent said sure, then bounced my account...total was 260$ craz

CARL DUKICH  |  Overall Experience 
Rating:
1.0

I cancelled this a week ago, I expect a refund if I have been charged.

Ryan Grainger  |  Reservation 
Rating:
4.0

Good, I would use them again. I had got an apt so if I do not like the apt I will get another storage unit with U-Haul on Clark. April was the best, her customer service was great!

lizzie henderson  |  Overall Experience 
Rating:
5.0

All of my expectations were met.

Jerry Woods  |  Reservation 
Rating:
1.0

No managers were ever there.. they took and extra 40$ off my card & whn I tried to rectify it., there was no manager there to help. The staff have no close Wht to do and I wuld NEVER EVER go back!!!

Jemila Malik  |  Overall Experience 
Rating:
1.0

Terrible service

Ramona Boyd  |  Reservation 
Rating:
5.0

Nice place and friendly staff!

yolanda berrios  |  Overall Experience 
Rating:
5.0

Staff there is professional

hang ng  |  Overall Experience 
Rating:
5.0

I’ve always rent from here and never had an issue. The staff is always nice!

cheyla coreano  |  Overall Experience 
Rating:
5.0

Very good service overall.

ronique valentine  |  Overall Experience 
Rating:
5.0

Well managed location. Staff always helpful. Clean, safe, and secure. I would use this location again.

MARK FIALA  |  Overall Experience 
Rating:
5.0

My time with U-Haul Clark Cleveland facility amazing the staff exceptional! I would highly recommend. Thank you so much for your service. Donna Wimberly

DONNA WIMBERLY  |  Overall Experience 
Rating:
5.0

Outstanding Service

john meehan  |  Overall Experience 
No reviews have been submitted for this location.

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