Customer Reviews for U-Haul Moving & Storage at Chapman Hwy

3,435 reviews

7200 Chapman Hwy   Knoxville, TN 37920
(N Of John Sevier Hwy 2 Blocks N Of Walmart On Chapman Hwy)

(865) 573-5582

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(865) 573-5582

7200 Chapman Hwy
Knoxville, TN 37920
(N Of John Sevier Hwy 2 Blocks N Of Walmart On Chapman Hwy)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Lisa Carter 
Rating:
5.0

My only suggestion on the big 26 foot trucks is to have back up cameras it would help a lot

CHRISTOPHER KOHL 
Rating:
5.0

Customer did not leave a comment.

Isaac Brewer 
Rating:
4.0

Manager could have been a little more welcoming.

calvin mcroy 
Rating:
4.0

Customer did not leave a comment.

Kimberly Ammons 
Rating:
5.0

Customer did not leave a comment.

Aaron Brown 
Rating:
5.0

Customer did not leave a comment.

francisco catalan 
Rating:
5.0

Customer did not leave a comment.

robert davenport 
Rating:
5.0

Staff worked with me on a gas gauge issue , very helpful

THOMAS MILLER 
Rating:
5.0

Customer did not leave a comment.

Beth Williams 
Rating:
4.0

Customer did not leave a comment.

Sarh shults 
Rating:
4.0

Customer did not leave a comment.

Adam Hollowell 
Rating:
3.0

Customer did not leave a comment.

Melody Kegel 
Rating:
5.0

Customer did not leave a comment.

JAMES CLARK 
Rating:
3.0

Checked truck in and representative said top had hole in it and we didn’t do it but I was unable to see before pictures as link expired and so was annoyed that we could not compare before and after as me and my wife both stated there was nothing that hit the truck.

Brian Mullen 
Rating:
5.0

Customer did not leave a comment.

tip robertson 
Rating:
5.0

Very pleased with the service

Ed Staron 
Rating:
1.0

Not a good experience over all with U haul. I reserved a truck at a location close to me and the day of they called and said they did not have a truck so we had to go to another location which was 25 min away and then 50 min away from the location we were moving too and noone was working with us we had to drive it all the way back to 50 min away which they then charged us for mileage which was ridiculous because again we did not choose that location that was almost an hour away. So I will never use U haul again and I will tell my family and friends to stay clear of you guys.

Tyler Drach 
Rating:
5.0

Customer did not leave a comment.

Ed Staron 
Rating:
5.0

They were friendly they were clean they took care of me immediately I would use this site anytime.

Gaye Mihovich 
Rating:
5.0

Customer did not leave a comment.

Takia Faniyi 
Rating:
5.0

Customer did not leave a comment.

Brandon Pearce 
Rating:
5.0

Customer did not leave a comment.

George Carroll 
Rating:
5.0

Great service here.

MARK CARLS 
Rating:
5.0

Great person at counter had my rental ready when I walked in

william Green 
Rating:
5.0

I had to pay for a larger truck because the size I ordered wasn’t available.

Suzi Gauthier 
Rating:
5.0

Customer did not leave a comment.

Angela Denton 
Rating:
5.0

Very helpful and efficient!

SEAN BRIDE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert Payne  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAVID KNIGHT  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kelly Conger 
Rating:
3.0

Customer did not leave a comment.

SARAH STEVENS 
Rating:
1.0

I dropped it off with one of the employees and we talked he went over it and said I would be returned 70 something bucks but then get charged over 130$ So another words I get charged 130$ for one load to a storage unit barely went 25 miles as I told the guy this place is ridiculous they will try to get you for anything. I definitely will be getting this assessed by my lawyer I had a feeling they was gonna do that so I was sure to take pictures of the gas gauge before and after and the condition of the vehicle before and after this is an inconvenience that I didn’t need added on to what was already happening.

ETHAN MCCOY 
Rating:
4.0

Customer did not leave a comment.

Robert Holder 
Rating:
5.0

We appreciate the clean facility and Chuck’s help and willingness to work with us. This was our second time using this particular location and would use again in the future if needed.

Laura Greene  |  Overall Experience 
Rating:
5.0

Starting off, I was pretty annoyed because the system allowed me to reserve a 10X15 storage unit. Upon arrival (after 13 hrs in the U-Haul in a half cross country move) there were no 10X15s. I ended up having to rent two 10X10s which nearly doubled my monthly payments. But the staff here was very nice and outside of the failure in uhauls internal reservation system, I would absolutely recommend them to a friend. Their humor & customer service was such a nice touch when my whole family was exhausted and irritable from the move.

Kayla Jeffers 
Rating:
4.0

Customer did not leave a comment.

Kelly Conger 
Rating:
5.0

Excellent service representatives and equipment. I have no recommendations for improvement.

James Baysinger 
Rating:
1.0

I have used this location multiple times since being in Knoxville because of the great customer service, Today was different I rented a truck and returned it , the store clerk called back asking about a dolly that supposed to been on the truck I told him the truck didn't have one I use my own personal one he still charged me for a dolly Customer rep fixed the problem and refunded me back my money

Chandra Clark 
Rating:
5.0

Customer did not leave a comment.

Jason Witt 
Rating:
5.0

great place and helpful!

GOZZIPPI TORRA 
Rating:
5.0

Customer did not leave a comment.

Jonathan Pickens 
Rating:
5.0

Customer did not leave a comment.

ALEX MEDINA 
Rating:
5.0

Trailer did great 55mph the whole way 🤣

Jonathon Rampacek 
Rating:
5.0

Customer did not leave a comment.

JEANNE CARBONNEAU  |  First Impressions 
Rating:
5.0

The guys down at U-haul Chapman highway. Here in Knoxville, Tennessee were very helpful and went out of their way to make us feel welcome.

Joseph Smith  |  First Impressions 
Rating:
2.0

My rating is based solely on the interaction with the guy in the store. His shirt said he was the general manger. I would suggest he not be in customer service as he is rude. Also, when we dropped off the truck no one looked at it. The guy in the store (not the same one from the morning) said just leave the keys and you'll get an email receipt. I wanted them to go over the truck while I was there so if they said anything was wrong with it, I would have an opportunity to dispute it. I definitely would not go back there.

Mark Gumprecht 
Rating:
5.0

First time using uhaul, did not have any issues. Staff was friendly and helpful. Truck was clean and ready to go. If needed will use them again.

Melissa Ingran 
Rating:
5.0

Customer did not leave a comment.

Alexander Paschold 
Rating:
5.0

Customer did not leave a comment.

Samuel Cunningham 
Rating:
4.0

Customer did not leave a comment.

Tanya Findley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SAMMIE NASH  |  Overall Experience 
Rating:
1.0

I was going to move a trailer for UHaul to my destination. I was told it would be “hooked up and ready to go when I got there”. It was not, and when I asked the manager about it, who was already annoyed with me(for interrupting his lunch, I assume) he began to get really agitated and cursing under his breath. At this point I decided that pulling a trailer was not worth the $100 offered to me. After this experience, I will be looking at other options for my moving needs in the future.

Donald Barnett 
Rating:
2.0

Truck pulled to one side drove horrible. Was told.my.first 30 miles where free then that didn't happen. I don't think I rent anymore from u haul.

Chris Driesbach 
Rating:
1.0

Way to expensive I just spent my kids xmess money

Peter Luci 
Rating:
2.0

Customer did not leave a comment.

Joshua Vandergriff 
Rating:
5.0

Best location in the greater Knoxville, TN area. Great staff, they go above and beyond to help, and have the best availability of rentals and communication with customers.

katheryn bradley 
Rating:
5.0

The associate was extremely helpful and made the process easy and quick. This is my second time using that facility and I will always return to this location just because of the excellent customer service I received. This is my go to place to rent a u haul and I will tell people I know of my great experience.

STEPHNIE FRANCIS 
Rating:
1.0

I returned with the amount of fuel at time of rental and was charged for an additional 6 gallons. They need to rent topped off if they are going to make these charges and not be transparent.

Michael Slenkamp 
Rating:
4.0

Customer did not leave a comment.

STEVEN PROSS  |  Overall Experience 
Rating:
1.0

No explanation on anything. Did not have all the equipment that I rented. Was told if I didn’t fold the blankets I would be charged $25. Then was accused of stealing a utility dolly because I put the appliance dolly in the dolly rack on the truck and removed the green tab in order to use the bracket. Never had a utility dolly.

Russell Kuhlman 
Rating:
5.0

The units aisles should be made wider. You can’t get a26 ft u-haul down the aisles and to have to unload the uhaul away from the unit took more time then needed. Somebody should have let us know to back into the alley where it unit was. It would have been a much smoother experience. Omar was great to us with both truck and trailer returns as well as the first unit check out.

JAMES FINDLEY  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

carson walter 
Rating:
5.0

Customer did not leave a comment.

Michelle Flatt 
Rating:
5.0

Customer did not leave a comment.

Stan Hill 
Rating:
5.0

The team at Chapman Hwy. was very helpful in making sure I got the right equipment!

GREGORY JOHNSON 
Rating:
5.0

Customer did not leave a comment.

MICHAEL MAHON-OLINGER 
Rating:
3.0

Customer did not leave a comment.

brock goetz 
Rating:
4.0

Customer did not leave a comment.

Gary Troutman 
Rating:
4.0

Customer did not leave a comment.

Richard Serna  |  Overall Experience 
Rating:
4.0

Quick and easy drop off experience.

Robert Born 
Rating:
5.0

Customer did not leave a comment.

Misty adkisson 
Rating:
5.0

This was a superior vehicle and a lovely online and in-person experience would highly recommend!

Jon Carlosh 
Rating:
4.0

Guy inside made a comment to my husband when we were moving out that he was 30 minutes late for his trailer rental pickup. He had just worked 10 hours then drove 5.5 hours to get there. I think they need to be a little more considerate…

william robins 3rd  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David nowels 
Rating:
5.0

Customer did not leave a comment.

Maya Piken  |  First Impressions 
Rating:
5.0

Nothing based on my experience. Just like the pickup point everything was easy and expedient. Good experience all around

John Wilson 
Rating:
5.0

Customer did not leave a comment.

Ian Murphy 
Rating:
5.0

Customer did not leave a comment.

Byron Litton 
Rating:
5.0

It was very difficult to get a 26 ft uhaul to the unit we were assigned. it took almost 40 monies to get out of there. not very well laid out in that respect

Tanya Findley 
Rating:
3.0

Customer did not leave a comment.

Tanya Findley  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Stephen Hoppin 
Rating:
5.0

Best U-haul ever. Never had an issue with any service.

Julie Crisp 
Rating:
5.0

Customer did not leave a comment.

Darla Walker 
Rating:
2.0

Make sure to take pictures for personal use prior to returning. Will try and scam you with missing equipment. Unprofessional staff, poor management.

Jack Ryan 
Rating:
5.0

Customer did not leave a comment.

Seymour Band 
Rating:
5.0

Customer did not leave a comment.

Amy Bohanan 
Rating:
4.0

kind of small but was able to drop the trailer in there inspection area was after hours so no one to do check in did self check in on line

Edward Hannah 
Rating:
5.0

The staff was amazing

Deepa Gajjar  |  Overall Experience 
Rating:
5.0

I have been renting a truck every year from this location at the same time (mid sep - mid oct) since 2016, and there was always a problem or bad service or rude attendants. This was the most professional experience I have had. Thank you! I even had problems with the self check in after hours and the manager was very polite when I called him on a Sunday night.

Pedro Tomas 
Rating:
5.0

Customer did not leave a comment.

Wendell Cox 
Rating:
4.0

Customer did not leave a comment.

Jolie Snider 
Rating:
5.0

Chuck, Omar, and Melissa are the best.

CARRIE BALES 
Rating:
5.0

the price was way to high for a 10x10

Larry Presco  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Joe Harter 
Rating:
3.0

Dropped off after hours, I disputed the extra fuel charge in the app and was never contacted, but my card was charged the next day.

Jackie Rudolph 
Rating:
5.0

Better than i expected.

Samuel Love 
Rating:
5.0

This was an easy and enjoyable experience. Both of the U-Haul representatives at this location were very friendly and helpful. I would give them both an A+ in customer service and customer relations. Great job guys!!!

gary long 
Rating:
5.0

Customer did not leave a comment.

Scott Telford 
Rating:
1.0

This location is pathetic. Our trailer was returned at 6 am; 4 hours before due, by 4 pm Omar was calling threatening to have us arrested and swearing the trailer wasn't at the location. I had to deal with him and his lack of professionalism for 3 hrs. Customer service could have cared less.

Beth Whiteaker 
Rating:
3.0

First and foremost. The employee who helped put the trailer on my truck was helpful and friendly. Unfortunately I didn't get his name. I left the lot got two miles down the road and noticed a well worn screw in the tire of the trailer. I returned and spoke with the very unfriendly manager who told me to call roadside assistance. I couldn't believe they wouldn't just change the tire there... I nearly asked for a refund, but I was so pissed by this point I was afraid if the manager smart mouthed me anymore I was going to clean his clock. Got the tire fixed after a couple hours and was on my way. 3 weeks after dropping the trailer off 3 days early with no refund. I got a text from uhaul that I owed for tolls. $96.00 in total. I thought this was odd considering I had paid the tolls with my automated pass. And I double checked that to be sure. I disputed the charge and after a few days I was notified by my credit card company that someone at the Chapman location had tried to run my card for two different charges. I froze the account so the fraudulent charges would be stopped. Be very careful about renting from this place. I can't deny the flags went up when I was dealing with the manager before renting the trailer. But I needed the trailer and hoped my intuition was wrong. It was not.

mike Mccfadden 
Rating:
5.0

Owner was friendly and nice, truck was nice and clean, the AC was really nice in this heat lately.

Kristen Ellis 
Rating:
5.0

Customer did not leave a comment.

Daniel Williams 
Rating:
5.0

Nothing

Pete Garza 
Rating:
5.0

Customer did not leave a comment.

Edward Plata 
Rating:
3.0

Arrived during business hours but was 'near' (40 minutes) to closing time. Store personnel were unwilling to help 'check the truck in' since I was using 24/7 truck share. He said 'park it over there under green canopy and drop the keys in the box'. I didn't leave with high level of confidence that I had any 'proof' that I'd turned your equipment back in since I had no paper receipt and the App doesn't really 'close' the contract.

Jeff Sebor 
Rating:
5.0

Customer did not leave a comment.

Eric Rojas 
Rating:
5.0

Customer did not leave a comment.

Dominic Carelli 
Rating:
5.0

The GM was very helpful and knowledgeable. I will most definitely return when I have a need.

Diana Peters 
Rating:
5.0

Customer did not leave a comment.

Griffin Lee 
Rating:
2.0

Didn't know about this 20$ convince fee I just saw an the last time I got a truck about 2 months ago I paid up front for so many miles an then what I didn't use I got back I feel like uhual just found a way to take 20$ from me cause I dropped the truck back off during hours wow way to pull a fast one uhual. Most times I would go to the facility an employees were rude etc Chuck the Mgr was always nice however other employees were not as helpful or as nice until the day I moved out if they didn't want my business they could have just said so I can only pray I don't need uhual again in the future also I these text msgs I got from uhual are very delayed I am just now seeing most of these an they say they came through on Monday hmm I've never missed a text msg before this is bull crap not real happy but hey what can one really do clearly not much enjoy

Corey Davis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Margaret Murphy 
Rating:
5.0

Customer did not leave a comment.

Steve Darnell 
Rating:
5.0

Customer did not leave a comment.

Carolyn Roe 
Rating:
5.0

Customer did not leave a comment.

Patrick Jacobs 
Rating:
5.0

Customer did not leave a comment.

Daryl Johnston 
Rating:
5.0

Customer did not leave a comment.

RONALD NAPPER 
Rating:
5.0

Customer did not leave a comment.

Sandra Tarwater  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

carol landers  |  First Impressions 
Rating:
4.0

Could have been cooler, temperature in building was a little warmer than it should have been.

KENT KEEFER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jason Lassila  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Larry Presco  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Scott Brogan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARSHA WATSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRIAN DAVID LAMIRAND  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Cyphers  |  Overall Experience 
Rating:
2.0

The guy that closed that evening was a complete jerk he wouldn't be working for me treating customers like that

Corey Davis  |  Online Move In 
Rating:
5.0

Thanks so much! Very helpful and friendly staff.

nickie effler  |  First Impressions 
Rating:
5.0

I really like this facility.

WILLIAM LUNSFORD  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gary Spangler  |  Overall Experience 
Rating:
1.0

All around horrible experience

Jessica greene  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sarah Raysin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

david Kraus  |  Overall Experience 
Rating:
3.0

Parking and traffic were pretty bad. Employees and customers would park in the middle of the lane and block everyone else in. Units themselves should have LED lights. Not very bright inside.

Ronald Gardner  |  Overall Experience 
Rating:
3.0

Everything is was good. Employees could be more helpful. Eating food at the register, not in a hurry for anything. Waiting on someone to help me took a while. Lazy 😕

Julie Jenkins  |  Overall Experience 
Rating:
5.0

Had a unit for 6 yrs definitely never an issue, even borrowed a uhaul truck 2x never an issue either returned after hours easy process...always very helpful and nice staff. Thank you

JANNA EMORY  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Marsha Watson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paige Jorgensen  |  Overall Experience 
Rating:
3.0

Kept losing my credit card information link for auto payment resulting in late charges.

Jeff Ozmon  |  Overall Experience 
Rating:
2.0

My experience with this location started after a 2 day drive across the country in a U-Haul truck. I had a reservation for a unit in advance and I showed up on time. The manager of the location was the person working on a Sunday. I told him that I had a reservation for a storage room and he immediately told me that I didn’t. He looked at the computer and found it. He was very aggressive and dismissive. Upon move out, I again spoke to him and he was very rude. I asked him about moving out to which he told me he couldn’t help me and that the guy who was pumping propane would be in to help me sometime. I waited for a long time and gave up. Another customer came in while I was waiting and gave up too. I completed the move out online. The employees at this location are rude and unhelpful. They have equipment parked all over the place, making an already tight driveway almost impossible to navigate in a U-Haul truck.

Stephen Bryan  |  Overall Experience 
Rating:
5.0

Fast and friendly service! Would definitely recommend.

Angela McDermott  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

marian crowe  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tysh Barnett  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Megan Carroll  |  Overall Experience 
Rating:
3.0

Seems like they are short on staff.

harly farrar  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kelly reid  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charles Palumbo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chauna Stokes  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

shieann Wall  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ANNA BUNN  |  Overall Experience 
Rating:
4.0

Quicker than most to complete the move-in process and friendly service

SIDNEY COTTER  |  First Impressions 
Rating:
5.0

Omar made our experience exceptional. He was very helpful and made us feel very welcome

Carol Burge  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brandi Creswell  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Phyllis Powell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Deepa Gajjar  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Beth Jones  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TAMMY MARIE RALSTON  |  Overall Experience 
Rating:
5.0

N/A

Tyrone Faulkner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charles Gress  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeff Ozmon  |  First Impressions 
Rating:
4.0

Maybe add more mouse boxes in the back before renter puts their items in the shed. The mice were a huge problem in our boxes. Dropping everywhere. Still going thru our things to see what was damaged. The business side of things was easy and great to work with.

Amanda Taylor  |  Overall Experience 
Rating:
5.0

Chuck needs a raise. He went above and beyond to make sure that I was taking care of.

Beth Jones  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Zachary Weeden  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Monical Tucker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Clay  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

WELBY STAYTON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BROOKE JONES  |  First Impressions 
Rating:
5.0

super helpful staff. easy access to my unit. enough space to drive the truck or trailer through. Wish they had more front counter help.

Lelia Siano  |  Overall Experience 
Rating:
1.0

I arrived just before closing time on Monday, August 16, 2021. The girl who was working at this location had already locked the door BEFORE 7pm, so she closed EARLY and was basically hiding in the back waiting for me to leave. She waited until I started walking back to my car, then she trotted to her car, got in and drove off. I had to wait until the next morning to unload my trailer - and as it turned out it RAINED ALL DAY on Tuesday, so my son and I got completely soaked while unloading the trailer. If the girl who worked the night before had kept the location open until the ACTUAL closing time, we could have unloaded in beautiful, dry weather. Once we unloaded the trailer on August 17, 2021 I went inside and told the guy who was working that we were dropping off the trailer. He told me where to park and unhook it, then came over once we'd unhooked it and he looked in the back end to confirm that the furniture pads were inside. He had other trucks to get moved, so he said he would close out my rental and send me an email. He did NOT do that, and Uhaul tried to charge my credit card for additional days because they showed that I didn't return the trailer until August 20, 2021. So because this location happens to have lazy, unorganized employees who apparently don't care how poorly they perform their jobs, your records show that I had the trailer through August 20th when I actually dropped it off EARLY. So instead of CHARGING me you can GIVE ME A CREDIT!!

Micholene Marczak  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John Clay  |  First Impressions 
Rating:
5.0

I will always return to u-haul for future needs. Thank you for your kindness.

JOANNA ISOM  |  Overall Experience 
Rating:
1.0

There is rat poop and urine on everytI own now, including my matress for my bed. It stinks like urine and the poop is everywhere. I am disgusted and will have to throw awy a lot of my stuff. I am furious

DAPHNE COQUIS  |  Overall Experience 
Rating:
5.0

Actually everything was the worst. By the time I arrived at the storage facility I was beside myself. After almost not getting a truck that I had reserved over a month ago it was never assigned to me. They found me one. But unbeknownst to me this one did not fulfill the original requirement for a free rental of one month. I had a melt down on the rental folks. They finally worked something out with me. But the truck rental people over charged for mileage because of there screw up.

Melanie Smith  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RONALD WILSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rick Gometz  |  Overall Experience 
Rating:
5.0

The two gentlemen that helped me were very friendly and helpful. I went in to get my unit and key right at closing time. They still helped me and were very nice.

sheree King  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DERRICK LEIBY  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Faleria De Robertis  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Rachel Suttles  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOANNA ISOM  |  First Impressions 
Rating:
4.0

Probably not something they can control but our unit had mice. The were dripping in most boxes even though we had not stored food. The units are near the woods and I don’t know how they could control that but it was unpleasant unwrapping boxes and we even threw a few things away.

Brent Wallen  |  Overall Experience 
Rating:
2.0

The man who checked in my wife for the storage unit was extremely rude. He was cursing in front of her about a situation with a co worker. Then during the middle of their conversation started texting, who we assume was his boss and said he was going to give her a piece of his mind. I chose this facility because I assumed it being u haul that it would be up to date and nice. But, the unit has duct tape on the insulated ceiling and water stains on the ground. If it wasn’t for the fact that I only had helpers for one day, I would have went somewhere else.

stormie Adkins  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

donna smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brent Wallen  |  First Impressions 
Rating:
5.0

All services were great! Units nice & clean, will highly recommend . Thank you

Kathy Jant  |  Overall Experience 
Rating:
2.0

We have used UHaul storage service numerous times before but unfortunately our storage experience at this location has been the worst. We only stored our belongings in the two units for a little over two months and were horrified when a large amount of rat feces, nuts, almond, flakes, hard candy and chewed up fabric were found on the outside and the inside of many of our boxes and some bags on our move-out day (We did NOT store any food items in our boxes). It's clear that the rat poison (the black box) placed inside one fo the two units did not deter their activities too much. Having said that, I am almost certain that the nuts, almond flakes and hard candy were from other storage units as some other customers might have stored these prohibited items. It has been a tremendously stressful process to go through each box and to clean up all the rat waste and chewed up debris before placing them into our new home. Perhaps this experience has taught us that the risk of rat activities is rather high in drive-up units. Lesson learned and hopefully we will plan better accordingly next time.

Jonathan Koo  |  Overall Experience 
Rating:
5.0

Chuck is the man outstanding and friendly customer service

kevin mccray  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHAEL LAWRENCE  |  Overall Experience 
Rating:
5.0

Very helpful staff. If we ever needed storage again we will definitely come back. They treat you like family here, always willing to help in any situation. Omar he is the best! Goes above and beyond! We are going to miss him and his smiling face. Best wishes for the future Omar.

Margie Baker  |  Overall Experience 
Rating:
5.0

The man that helped us was absolutely AMAZING!!! Super sweet and very helpful!! He knew exactly what truck and storage unit would be best for us. I would definitely recommend your business to anyone that needs it and send them straight to him!

clinton SUTTON  |  First Impressions 
Rating:
5.0

Had miscommunication with the place I picked up my uhaul truck as to where I was to drop it off and get storage, but after that got straighten out it was fine.

Margie Baker  |  First Impressions 
Rating:
5.0

The termination of my rental was easy. The gentleman there looked at the unit after I emptied it and gave me a zero balance receipt within a few minutes.

Donna Kidd  |  Overall Experience 
Rating:
5.0

Thank you for great service and friendly personnel. I never had any problems with your facility in the 13-14 years of renting storage unit.

KATHRINE COLEMAN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LADONYA JONES  |  First Impressions 
Rating:
5.0

He went about & beyond to help me GREAT CUSTOMER SERVICE SKILLS

Johnnecia Daniels  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathy Jant  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA BROWN  |  Overall Experience 
Rating:
5.0

Very knowledgeable and helpful employees. Highly recommended for positive experience.

MARTIN KRISUK  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

FRANK MONTOTO  |  Overall Experience 
Rating:
5.0

The staff went above and beyond to help me out. Great staff

MARTIN KRISUK  |  First Impressions 
Rating:
5.0

Tony and his employees are awesome!

AMY FRITTS  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Allan VanDenBosch  |  First Impressions 
Rating:
5.0

U haul helped me get it done quickly as possible

CYNTHIA BROWN  |  First Impressions 
Rating:
3.0

When I came to unload truck i had to wait while worker slowly cleaned vehicles for 45 minutes. No hurry no sense of urgency didn’t care that myself and another customer was waiting. Then had a bad attitude when giving him my information. Other than the employee it was a good experience

david rowan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary Kreamer  |  Overall Experience 
Rating:
5.0

Staff are superb and will definitely recommend them to others

Mark Phillips  |  Overall Experience 
Rating:
5.0

Very helpful and nice. Great customer service!

Mary Kreamer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mike petlitzer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jill adlin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

cliff peck  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Suzanne Coile  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jill Jenkins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Snyder  |  Overall Experience 
Rating:
5.0

The manager Karen was very helpful and friendly. She was attentive to all of my storage needs.

Justin Parsons  |  Overall Experience 
Rating:
5.0

Very professional & helpful!

rick lee  |  First Impressions 
Rating:
5.0

My brother and I are very satisfied customers. Will continue to let U-haul take care of our storage needs! Thanks U-Haul, Phyllis

Phylis Lowe  |  First Impressions 
Rating:
5.0

Nothing but helpful and accommodating.

Corey Godek  |  Overall Experience 
Rating:
1.0

I was told that I was getting a 15% discount, 30 days free storage, and storage would only be 68 dollars a month. I was given one location to store things, but had to go 9 miles away. Awful.

Saeeda Johnson  |  First Impressions 
Rating:
5.0

Very professional and friendly. Very helpful with suggestions for storage. Highly recommended!!

Bettye Bales  |  First Impressions 
Rating:
5.0

Nice place and was treated nice

William Joines  |  Overall Experience 
Rating:
5.0

Guy was very helpful and polite

Gatlin Gideons  |  First Impressions 
Rating:
5.0

super manager and staff!

Adrianna LaMothe  |  Overall Experience 
Rating:
5.0

Excellent service ,rented truck and unit very clean and staff was amazing

Jessica Harmon  |  Overall Experience 
Rating:
5.0

We are pleased with Uhaul...always. We have used this location for yrs. The man who helped us was very knowledgable professional and friendly. Forgot his hame sorry! (He is military or x military).

Steve Bell  |  First Impressions 
Rating:
5.0

Both gentlemen on duty were very helpful and we would refer this location to others.

Wendy Wolff  |  First Impressions 
Rating:
5.0

Great service

Linda Redfearn  |  First Impressions 
Rating:
5.0

The entire team at this U-HAUL was very polite!!! I was scheduled to close on a house 3 days after my payment was due and they worked with me so I didn't have to pay for the whole month.

jessica owen  |  Overall Experience 
Rating:
5.0

Great

anthony foster  |  Overall Experience 
Rating:
5.0

Everyone was helpful and nice and when I was moving in the employees came out to check on me. I would recommend U-Haul to anybody and the prices were reasonable.

roselyn reed  |  Reservation 
Rating:
1.0

Unit was up for auction on 6th it was paid in full on 5th. My unit was AUCTIONED! The "owner" Tony was a rude smart as to me. I WILL NEVER USE UHAUL AGAIN I'VE BEEN ROBED & VIOLATED! MOLD EVERYWHERE

anita hines  |  Overall Experience 
Rating:
5.0

Workers were friendly and helpful

Rebecca Courtney  |  Reservation 
Rating:
5.0

It was a good experience.

Susan Buckley  |  Overall Experience 
Rating:
2.0

I was VERY frustrated with the experience. The communications from the facility manager were not good and ended up costing me over $180 for a month's rent.

David Williams  |  Overall Experience 
Rating:
3.0

Thank you.

DONNA carter  |  Overall Experience 
Rating:
5.0

Sure the facility was what you would expect from a storage and rental facility, but what set the Chapman Hwy. location apart was the staff. They were all extremely helpful and accommodating.

Max Chuites  |  Overall Experience 
Rating:
3.0

Make sure you check the gas level in the truck and make them note when it is not empty. Got stuck paying for a quarter tank of gas for no reason even though I only drove 20 miles altogether.

Ruben Ortiz  |  Overall Experience 
No reviews have been submitted for this location.

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