Customer Reviews for U-Haul Moving & Storage at Cave Creek

7,473 reviews

20618 N Cave Creek Rd   Phoenix, AZ 85024
(Cave Creek and the 101)

(602) 765-9600

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(602) 765-9600

20618 N Cave Creek Rd
Phoenix, AZ 85024
(Cave Creek and the 101)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Lynn Flack 
Rating:
5.0

Customer did not leave a comment.

JJ Cassity 
Rating:
5.0

Wish U-Haul rented the horizontal dollies as well, using the vertical dolly only was a pain in the ass.

Tawnya Hines 
Rating:
4.0

The check engine light was on from the time I picked it up until the time I dropped it off. The windshield wiper blades were worn out and not effective. There was no windshield wiper fluid.

William Charles 
Rating:
5.0

Nothing

will caldwell 
Rating:
3.0

The trailer had bald tires and shook like crazy. We had a tire blow out and was told by the person who fixed the tire that the only way that they would change the tires on the trailer was if they saw wires or if you had a blow out. To me that sounds dangerous and not worth the money we spent.

William Jenkins 
Rating:
5.0

Customer did not leave a comment.

Rynn Serenil 
Rating:
5.0

The service folks are always accommodating and helpful when making decisions last minute things you might need. Love this site.

Randy Wheaton 
Rating:
5.0

Your staff was top notch!

Sandra Beck 
Rating:
5.0

Customer did not leave a comment.

Isua Villatoro 
Rating:
5.0

Customer did not leave a comment.

Isua Villatoro 
Rating:
5.0

Customer did not leave a comment.

John Abbott 
Rating:
3.0

Customer did not leave a comment.

Janene Goosey 
Rating:
5.0

Customer did not leave a comment.

Holly Wolfe 
Rating:
5.0

Staff was great. Made everything go smoothly. High recommendation

Steve Dunstan 
Rating:
5.0

Fas5 service. Easy return

Dennis Patchak 
Rating:
5.0

Customer did not leave a comment.

Kiana Haines 
Rating:
5.0

Exceptional service and response to my needs. Thank you for the effort!

chip perrault 
Rating:
5.0

Customer did not leave a comment.

Charles Meredith 
Rating:
5.0

Very friendly and helpful staff.

Robert Barry 
Rating:
5.0

Customer did not leave a comment.

Tomas Payet 
Rating:
5.0

Service staff were excellent.

Richard Roy 
Rating:
5.0

Very enjoyable experience, great customer service.

Brian King 
Rating:
5.0

Customer did not leave a comment.

Paul Bibby 
Rating:
5.0

Everyone there was friendly and gave outstanding service!

John Wilkes 
Rating:
5.0

Noie is the best. He is so helpful and patient and answered all my questions.

Lisa Bedford 
Rating:
5.0

!

Georgia Higgins 
Rating:
5.0

I wouldn't change a thing.

Art Thompson 
Rating:
5.0

Customer did not leave a comment.

Rhonda Sykes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT LAMB 
Rating:
5.0

Customer did not leave a comment.

SUSAN King 
Rating:
5.0

Customer did not leave a comment.

Jeff Schweikert 
Rating:
5.0

Customer did not leave a comment.

Art Thompson 
Rating:
5.0

Customer did not leave a comment.

Victoria Brister 
Rating:
5.0

Customer did not leave a comment.

Sandra Starr 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Roberson 
Rating:
5.0

Top notch all around. Ten years and excellent customer service! Any problems ( which were few and far between) were always resolved quickly. I'd give ten stars if I could 👍

Carla Rexrode  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Greg Mallett 
Rating:
5.0

Great value

Jeremy Wells 
Rating:
4.0

Pickup was quick and efficient. Drop off less so. I was waiting behind a vehicle also being returned and waited 10/15 minutes before someone came out and in plain view of the CSR working the vehicle ahead of me who was washing the windshield but never came over to me.

Greg West 
Rating:
3.0

Some staff could be a bit friendlier and not so self absorbed.

Matthew Costello  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steve Frascone 
Rating:
5.0

I had no issues with my reservation. Everything was quick. Pick up went fast. Payment was already made and done. I have never had a such a great customer service experience. I will always recommend this facility to everyone i know. Thank you team!! You all are sooooo awesome!!!

Vincent Morgan 
Rating:
5.0

Customer did not leave a comment.

Laurie Pieper  |  First Impressions 
Rating:
5.0

The staff was friendly and courteous ! All good !

JOHN SALTER 
Rating:
5.0

Noah kicked ass! He took care of me!

Scott Pubins 
Rating:
5.0

Customer did not leave a comment.

Yvonne Short 
Rating:
5.0

Excellent staff and service. Friendly and helpful. Thanks so much!

Alfred Ruglio 
Rating:
5.0

The manager, Bryan Ocampo took great care of us. I'm happy we went there.

Jonathan Wagner 
Rating:
5.0

Customer did not leave a comment.

golla saikumari 
Rating:
5.0

Continue to understand that the customer is coming into your business at a stressful time in their lives and your exemplary service and understanding means a lot to them. Thank you!

Richard Garvey 
Rating:
5.0

The cruiser is extremely professional very professional very understanding and yes I would highly recommend this to anybody

HIPOLITO FELIX 
Rating:
5.0

Customer did not leave a comment.

Tushar Katkar 
Rating:
4.0

Customer did not leave a comment.

Starr Marie Vesely  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

hans christianson 
Rating:
5.0

Awesome experience. Great service and very friendly employees.

George Smiljanich 
Rating:
5.0

Great experiences both last weekend and again on Mondays. Quick easy pick up and drop off.

Chae Durbin 
Rating:
5.0

Customer did not leave a comment.

ALLEN HOBRATSCHK 
Rating:
5.0

Customer did not leave a comment.

Brendan Cosmescu 
Rating:
5.0

Customer did not leave a comment.

Joseph Casillo 
Rating:
5.0

Customer did not leave a comment.

Erwin Kramer 
Rating:
5.0

Customer did not leave a comment.

MICHAEL FISCHER 
Rating:
5.0

The location was service-oriented, and service was as timely as I expected.

GEORGE WEAMIE 
Rating:
4.0

Great value

Jeremy Wells 
Rating:
5.0

Customer did not leave a comment.

Hector Sanchez 
Rating:
5.0

Customer did not leave a comment.

robert gauthier 
Rating:
5.0

Customer did not leave a comment.

mike daly 
Rating:
5.0

*****

WILLIE MCMILLIAN 
Rating:
5.0

Customer did not leave a comment.

Jose Arredondo 
Rating:
5.0

Truck was ready to go when promised in a very clean condition and had no problems in the move. Would use this U-Haul location again.

Bob Godridge 
Rating:
5.0

Customer did not leave a comment.

Dennis Farr 
Rating:
5.0

Staff were courteous and friendly

Robert Barry 
Rating:
5.0

Customer did not leave a comment.

KELLY HOLMES 
Rating:
5.0

Customer did not leave a comment.

Micheal Zaia 
Rating:
5.0

The Best!!

WILLIE MCMILLIAN 
Rating:
4.0

Customer did not leave a comment.

Kymberly Northey 
Rating:
5.0

The gang at the 101/Cave Creek Road location were very friendly, knowledgeable and thorough. They checked my car to ensure it could handle the load, ensured that the lighting system worked properly...it didn't and they fixed it. The trailer was ready at the promised time and check-in was fast and friendly. Great place.

Eric Toll 
Rating:
5.0

Customer did not leave a comment.

john brockman 
Rating:
5.0

Very friendly

Nora Ahart 
Rating:
5.0

Nothing, everything was perfect and smooth. The gentleman that helped me was very kind and helped accommodate a change that I needed

Christian Atkinson 
Rating:
5.0

Everyone was very friend and help.

Rod Roberts 
Rating:
5.0

Absolutely nothing can be improved Those guys at Cave Creek Rd., Phoenix location were the best ever I told them I’m U-Haul for life!!!!

Jeffrey Pyles 
Rating:
2.0

Customer did not leave a comment.

Oneka Dixon 
Rating:
4.0

We picked up the truck with half tank of gas, we returned the truck with half tank of gas as told. They still charged us $11+ for two gallons of gas. ??? If there is a next time, we will take pictures of the gas gauge before and after so we have documentation.

paul schechter 
Rating:
5.0

Very good job and fast too. Now I havent used it yet, so at this point I can only assume everything is done correctly.

David Durand 
Rating:
5.0

Customer did not leave a comment.

heather anderson 
Rating:
5.0

Customer did not leave a comment.

ROBERT MONTGOMERY 
Rating:
5.0

Customer did not leave a comment.

Maureen Baird 
Rating:
5.0

Thank you for your great customer service.

Heather Smallcanyon 
Rating:
5.0

Customer did not leave a comment.

Chasan Royer 
Rating:
3.0

Customer did not leave a comment.

Bruce Fischer 
Rating:
5.0

Nice big location, Uhaul rep was very helpful and expedient. Had some slight issues and he ensured me they would be taken care of no problem. Would definitely recommend!

Chris Jameson 
Rating:
5.0

Everyone that works there is so nice and helpful and go above and beyond!! I’m a frequent customer. I get a Uhaul about one a week. 10/10 experience every time!!

KRYSTAL HOLLENBECK 
Rating:
5.0

Customer did not leave a comment.

leo horton 
Rating:
5.0

Customer did not leave a comment.

Hector Chavarria 
Rating:
5.0

Customer did not leave a comment.

Cheryl Altman 
Rating:
5.0

Great customer service and they had the trailer that I needed. "I'll be back!"

Dennis Farr 
Rating:
5.0

We are pleased with the equipment and very happy with the customer service. The manager made sure that we were taken care of in an efficient manner.

Rex Monahan 
Rating:
5.0

Customer did not leave a comment.

Aiden Miller 
Rating:
5.0

Customer did not leave a comment.

Chad Teegardin 
Rating:
5.0

The location is fine. The issue is that the big truck shakes worse than a buggy on an off-road boulder field.

Kirk Taylor 
Rating:
5.0

All good

Peter Omundson 
Rating:
5.0

Where is my receipt?

Raymond Baty 
Rating:
5.0

Customer did not leave a comment.

Ryan Lalonde 
Rating:
5.0

Customer did not leave a comment.

Jeremy Michael 
Rating:
5.0

Customer did not leave a comment.

ANAYA ROBERTS  |  First Impressions 
Rating:
5.0

Had a storage unit at this facility for probably 5 years Never had a problem Front Desk personnel always helpful if you needed something

MITCHELL DUBIN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

George Wadzita  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Faith Hancock  |  Overall Experience 
Rating:
5.0

Easy to deal with. No strict "gotcha" red tape fine print like other storages. No mandatory insurance charge, which is great. A very good experience. Thanks!

Michelle Hinton  |  Overall Experience 
Rating:
1.0

Management here is horrible. Never replies to any of my texts or emails. Claims they wanna help but won’t.

Zoe Reid  |  First Impressions 
Rating:
5.0

Charlene, the storage manager, was amazing! Love the staff. Thanks guys!

Jennifer Allman  |  Overall Experience 
Rating:
5.0

The individuals who assisted us in the storage rental unit were extremely helpful and professional. Thank you!

Janice Benner  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LYNDAROUX JOHNSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FRANK HERNANDEZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

michael Daugherty  |  First Impressions 
Rating:
5.0

Facility always clean and well lit. Excellent facility. I moved my items in storage from a competitor to U-Haul.. an excellent decision.

Leigh Roepke  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laurel Chavez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

david kapu  |  Overall Experience 
Rating:
5.0

Excellent staff very nice and friendly environment. Staff is very much helpful for all the questions / customer needs, I very much impressed and happy.

VENKATA Ramesh Kadiyiam  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sandy Hendrickson  |  Overall Experience 
Rating:
5.0

Onsite site staff were experienced and very helpful.

William Sweet  |  Online Move In 
Rating:
5.0

Everyone was very helpful, courteous and caring of my situation and needs

CAROL RUGEL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Denis Blofield  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Raymond Newton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

cole gendreau  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patrick Kelsey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William Kossow  |  Overall Experience 
Rating:
5.0

Super friendly and helpful staff! Facility was large and well maintained!

SHANOTTA BAWEK  |  Overall Experience 
Rating:
5.0

Exactly what was offered, sorry clean, very good price, will be back if needed, 100%

MAMDEMBA FAAL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ADAM WERTHEIMER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John Stringer  |  Overall Experience 
Rating:
5.0

I thoroughly enjoyed my experience with your storage facility. I am very appreciative of you.

Courtney Hartman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Doreen Branning  |  Overall Experience 
Rating:
5.0

They are the best. Customer Service was number one priority. Best staff that U-Haul has. Best at helping when I needed the most. I will recommending Cave Creek U-Haul to everyone I know.

Sheila Lee  |  First Impressions 
Rating:
3.0

The price was way to high for not being air conditioned. I was paying $110.0 0 a month I had to move to another storage facility where I am paying $68.00 a month and one size bigger. I was out of town and a day late and the locked me out I got in on a fri. And paid I went sat. Eve. To get something out that was sold from my store and the lock was still on. I lost a $200.00 sale. The staff had a oops attitude which upset me. I like u haul storage but the low prises online are anything compared to what I was actually charged.

Roxane Schafer  |  Overall Experience 
Rating:
5.0

Your computers were down. Made the process very long. But your staff was great!

SAMUEL WOOLDRIDGE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JEFFREY STRIPLIN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jacqueline Maharaj  |  Overall Experience 
Rating:
5.0

Jennifer was a superstar and exceptionally helpful throughout our entire move. Thank you thank you thank you Jennifer!!! Vanessa was also super helpful every time we were there for boxes or if we had questions. Thank you all for your guidance!

AMY WILLIAMS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JONATHAN SCHULTZ  |  Overall Experience 
Rating:
5.0

Great job!!

Bryan Mehr  |  First Impressions 
Rating:
5.0

Friendly and professional. Storage access explained thoroughly. 5 stars for service.

Theresa Cherry  |  First Impressions 
Rating:
5.0

The process of returning my truck and receiving a storage unit was easy. The representative that worked with me was kind and friendly. Great experience!

CARLIE MCEACHERN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vaishali Deshmukh  |  First Impressions 
Rating:
5.0

The genuine concern that Jennifer expressed while our family was between homes was warming and left a lasting impression on us all. She is an attribute to U-Hauls staff that should be rewarded for positive reflection she naturally exudes..

Tim Sellers  |  Overall Experience 
Rating:
5.0

We sold a house in Denver moved to Phoenix and bought a new house in the last 4 months. Moving is a very trying time and a lot of things can go wrong. U-Haul has been there for us through the whole process. The people, the trucks, the storage, have all been top notch. My dealings with you have all been seamless, and clean.

Jimmy Wier  |  Overall Experience 
Rating:
5.0

Opening hours start very late at 9;00 am. Rental costs of storage unit is too high and not competitive in the market.

Russell Pruitt  |  Overall Experience 
Rating:
5.0

Everyone is always helpful and friendly

Joe Campbell  |  First Impressions 
Rating:
5.0

James provided efficient and friendly service. Exceptional. This makes my second U haul experience in a week that was top notch all around.

Morgan Waldrip  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

HELEN HOPKINS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Devon Jarrell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

alecia rudisill  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julie Heinrich  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Stringer  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Daniel Dozier  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LACHER THOMPSON  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jimmy Wier  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wyatt Short  |  Overall Experience 
Rating:
5.0

This was the 3rd time I rented a storage unit and not only was it convenient but it was also the best experience as far as storage units go. I would definitely use uhaul for my storage needs in the future and recommend uhaul to my friends and family. Thank You

karen judd  |  Overall Experience 
Rating:
5.0

Hello I just want to say God bless your crew at The Cave Creek facility so friendly and so helpful. I've been through some trauma last couple months of my life my new year didn't start off very well. Honestly U-Haul people have made it so much easier. From picking up my U-Haul in Gardnerville Jimmy I believe that was the young man's name God forgive me if I'm wrong, as I lived in California Bishop California 3 hours from where I had to pick up a U-Haul as Bishop people wanted $7,000 to rent a U-Haul to move to Texas insane. So from Reno to Bishop to Texas didn't work out Texas to Arizona love you guys so much so helpful thank you thank you thank you God bless you all.

Stayce Peterson  |  Overall Experience 
Rating:
5.0

Excellent service and clean facility!

Phillip Pembroke  |  Overall Experience 
Rating:
5.0

All the staff was friendly, knowledgeable and helpful by Jennifer was especially kind to my issues!

Elizabeth M King  |  Overall Experience 
Rating:
5.0

I had my step there for four years, and then the whole time everybody was friendly, professional, and I had a great experience

MELODY COHEN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Payton Chadwick  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laurel Chavez  |  First Impressions 
Rating:
5.0

Great team, highly recommend

Linda Greenslade  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SABRINA ANDERSON  |  First Impressions 
Rating:
5.0

thank you so much for your help in the stressful time in our lives. The facility and staff were perfect.

George Deland  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chuck Van Fleet  |  Overall Experience 
Rating:
4.0

I have had a few storage units in my day I like the fact that it's on the inside out of the weather.

Stayce Peterson  |  First Impressions 
Rating:
5.0

The lady that helped me at the front desk was so nice. She answered all my questions and gave me a tour of the facility, showed me to my unit and made sure I knew how to work everything.

Kristina Cascia  |  First Impressions 
Rating:
5.0

Facilities well kept, office staff knowledgeable and efficient. Continue providing customer experience, it reflects employee value.

sunday banks  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JOHN URWIN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marty meyer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ryan miller  |  Overall Experience 
Rating:
5.0

Very friendly staff, providing prompt service.

CAMERON BONIFASI-GALLOP  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kris Maxie  |  Overall Experience 
Rating:
5.0

The only negative is the app! I cannot get logged in to your app it is really frustrating

karen judd  |  First Impressions 
Rating:
5.0

Great staff!

sunday banks  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Matt Slenske  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mike Meekins  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephanie Sutto  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pamela Goodway  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian Gerstmann  |  Overall Experience 
Rating:
5.0

Jennifer was not only efficient and knowledgeable ..I really enjoyed talking to her. You are lucky to have her on your team..she deserves a raise !

Cheryl Bessler  |  First Impressions 
Rating:
5.0

Bryan and his team were great. The facility is clean secure and convenient. And you can rent any truck you need to move your stuff right there.

Robert Binder  |  Overall Experience 
Rating:
5.0

Ordered online needed storage next day. Available and scheduled within no time. Provided me with storage information and access code. Also provided a padlock at no charge.

Daniela Jerve  |  Online Move In 
Rating:
5.0

Everything from rental of the trailer to drop off in AZ and then the storage unit was awesome. If there is one single "downside", this location is in an area that does not have good exit options to head back North on Cave Creek Rd. Super small issue. Staff here is great too.

James Palmer  |  Overall Experience 
Rating:
5.0

Bryan was the best. Helped out when we discovered we needed an additional unit. Very helpful with door access and after-hours advice. Thanks!!

Robert Binder  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Nicole Obrist  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

TREVOR KING  |  Overall Experience 
Rating:
5.0

Your staff was excellent. They very respectful and got me in and out. I will be back and I will recommend that store to everyone I know. Thank you so much. Donna D'Ambrosio

Donna D'Ambrosio  |  Online Move In 
Rating:
1.0

You are the most unprofessional company I've ever worked with. You have NO concept on what customer service is or means and I can't wait to go online to tell the world to avoid you!

Douglas Shreiner  |  Overall Experience 
Rating:
5.0

Great staff and facility.

James Palmer  |  First Impressions 
Rating:
5.0

Great! Very happy!

Margie Elmi  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SAMUEL SEALE  |  Overall Experience 
Rating:
5.0

I have rented storage space from Uhaul a couple of times, and the service has always been satisfactory. I don't go anywhere else when I need moving or storage services.

Lisa Delgado  |  Overall Experience 
Rating:
5.0

Thank you very much for making a chore a simple solution

James Connor  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Glenda Amog-Jones  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Nicole Duquette  |  First Impressions 
Rating:
2.0

I wasn’t properly informed about the storage units and I had to keep the truck an extra day and miss work

Tanya Killough  |  Online Move In 
Rating:
5.0

I don't know the name of the girl or guy that helped me, but they were so very helpful and nice. I was there a little after 7 am on the 22nd and dealt with the girl. She had some beautiful tattoos. I wish I had their names because they were great.

GAIL CHRISTOFFERSEN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN POLING  |  Overall Experience 
Rating:
5.0

I was instructed to go to another location but they had no record of it and no storage available. I called the Cave Creek location and they were able to take care of my storage needs and turn in the truck. Great crew working there.

JERRY TURNER  |  First Impressions 
Rating:
5.0

The only reason we moved out of the facility was because of the rent increase.

Belinda Holiday  |  Overall Experience 
Rating:
5.0

Great and very friendly and helpful! Margie

Margie Elmi  |  First Impressions 
Rating:
4.0

There was mix up on when I moved out of the unit but after I explained what happened all was good and was handled in a professional manner. I would recommend highly.

Jacquelyn Messner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brynne Dubin  |  Overall Experience 
Rating:
5.0

Staff was very helpful and the facility was clean.

ALEXANDER THORNLEY  |  First Impressions 
Rating:
5.0

This is the best U-Haul I recommend everybody here they have one of the best teams ever I love my team 822025

EMILY LABRATO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa Delgado  |  First Impressions 
Rating:
5.0

Keep up with the professional development of your company

Rodney Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lawrence coutts  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jodi wood  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SKYLER PEARSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LAWONA WARREN  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ELIZABETH STEWART  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Scott MacDonald  |  First Impressions 
Rating:
4.0

I need to contact someone at UHaul regarding how to make my monthly payment for my storage units. 602-703-2795 John Young Johnnycarefree@hotmail.com

John Young  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

shannon shaneyfelt  |  Overall Experience 
Rating:
5.0

Clean and climate controlled, only 2 miles from home, with good security system.

George Wadzita  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marilyn Elrage  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vincent Miksovsky  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Janene Goosey  |  Overall Experience 
Rating:
5.0

The staff at this location is excellent! They were always extremely kind and helpful to me and my sisters. We had to go through 2 storage units filled with our late father’s belongings, and Austin even gave us a 3rd unit for free for a month so we had room to sort without blocking the hallways. The staff here goes above and beyond, they are so nice! If we ever have storage needs in the Phoenix area again, we will definitely go back to this location. The facility was always clean & they even have a donation area near the doors, which is so convenient!

NICOLETTE SWIFT  |  Overall Experience 
Rating:
5.0

Amazing management!! First class location

Ronnie Orr  |  Overall Experience 
Rating:
5.0

Very spacious unit cleaned convenient and most of all was surprised to find a complimentary lock for my unit that was a nice surprise to me especially that I forgot to bring mine. So thank you so much for that.

AMALIA TORRES  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ALLA SULEYMANOVA   |  Overall Experience 
Rating:
5.0

So easy and fair pricing.

Karen Look  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

VIJAY MAHARAJ  |  Overall Experience 
Rating:
5.0

Austin and the team were efficient and helpful. Got me in and out of the storage room with ease. Thanks!

JOE HEMAUER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Heath Chischilly  |  Overall Experience 
Rating:
3.0

I’m sorry but I lost my optimism when these reasons were presented to me: 1) My unit was not what I reserved. 2) The unlock/securing-support does not function. I cannot use it without banging on it with a hammer. Difficult to lock my items & until it is fixed—NOT SURE HOW LONG YOU WILL DELAY THAT. 3) I am challenged with any loads I want to take there. 4) I still don’t know if this unit will be large enough since I lost significant space with the 30”+ diameter concrete post in the center! 5) Could not even get the climate-controlled unit I reserved! Your crew there did all they could to assist me. My dilemma with the unit closure not working is not their fault. Notes were made to alert me when a unit that I attempted to reserve becomes available. At that time I will decide if I want to pay movers AGAIN to move my items. Would YOU feel optimistic with these circumstances???

Char Brandom  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MERIDETH SHIDELER REYES  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Austin Ford  |  Overall Experience 
Rating:
5.0

I rented unit on 11-13-2021 not 11-7-2021

Laurel Chavez  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

CLINTON COLE  |  Overall Experience 
Rating:
5.0

Great experience. Highly recommend!

Phillip Pembroke  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marie Millette  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas Lasker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michelle Pratt  |  Overall Experience 
Rating:
5.0

James was most helpful when my wife and I arrived from Chicago. I knew we and our belongings were in good hands. He set us up expeditiously so we could be on our way. Upon retrieving our belongings 4 months later, we needed to rent a truck and check out of our storage unit. Austin was extremely helpful and made us feel like we were the only customers that day!!! Thank you Cave Creek U-Haul!!!

Paul Cancialosi  |  Overall Experience 
Rating:
5.0

The staff was really nice and professional I would use you services again in the future

Katrina Thompson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL FLORES  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JAMES SOMES  |  Overall Experience 
Rating:
3.0

Would you recommend this U-Haul storage facility to a friend? Yes, if the friend were rich.

jill wilkins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patrick Wendt  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

chris bowman  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

KEVIN YOUNG  |  First Impressions 
Rating:
5.0

Super helpful at this location after I dealt with a bunch of idiots at some of the other locations. These guys knew what they were doing!

Thomas Lasker  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

SKYLER PEARSON  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Belinda Holiday  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Taylor Ruiz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Claudia Mihuta  |  Overall Experience 
Rating:
5.0

Thanks for making our move easy and convenient!

Michelle Pratt  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michelle Connolly  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MANUEL PUNZO  |  First Impressions 
Rating:
2.0

I sent a friend to pick up a key card for me because I was arriving after store hours and she told me the person who helped her was super rude and condescending and not really helpful at all. This location also charged me a month earlier than both what they were supposed to and what was confirmed online, causing a $36 overdraft fee and draining my bank account while I was already having money deposit issues. I’ve also tried contacting the general manager for the Cave Creek location multiple times and no one has gotten back to me on anything even when they deign to answer the phone. They take a message and the call is never returned. I don’t normally leave reviews, but I’m just really frustrated with my experience and that I’m basically being ignored.

Justine Hensley  |  First Impressions 
Rating:
5.0

Austin and his team are always super helpful with all of my storage needs! It's so refreshing to see upbeat, friendly faces during such a stressful time such as moving. Shout out to Char too for helping me out in a pinch when things took an unexpected turn in my move! These guys take "A-Team" to a whole new level!! I will recommend the Cave Creek and the 101 location to all my friends and family for their moving needs.

Taylor Ruiz  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

HERBERT MELTCHER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL FLORES  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jordan Zeledon  |  Overall Experience 
Rating:
5.0

James was so very helpful and went out of his way to assist me, as I have never needed a storage facility before. He is an excellent representative of the U-Haul brand. I was very pleased with his company based outlook. Thank you, James!! Paul Cancialosi

Paul Cancialosi  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kyle Sickles  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DANIELLE ENGLE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHARITA RINGO  |  Overall Experience 
Rating:
5.0

This is easily one of the best locations in the phoenix valley and I would highly recommend it above other sites. Great staff, clean units, just great all-around service

Jordan Etienne  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Heidi Reinhart  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

vincent wallenberg  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

WADE SIMPSON  |  First Impressions 
Rating:
5.0

Always professional, great staff and always there to help

LYNDAROUX JOHNSON  |  First Impressions 
Rating:
1.0

Give people more information when they sign up. Prorate more than half a month checkout.

Shane Hemeryck  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

carrie gunderson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CHARITA RINGO  |  First Impressions 
Rating:
5.0

easy access, great location, appreciate the use of carts. Highly recommend!

Paul Schmid  |  Online Move In 
Rating:
5.0

The girl that works there was most helpful. Answered all my question and was patient and kind. Two thumbs up!

Nathan Poisall  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

irene klimut  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Anthony Couch  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES JOHNSON  |  Overall Experience 
Rating:
5.0

Wonderful experience. Staff went above and beyond and units were well kept. I would highly recommend!

Elizabeth Ann Gibson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lance Diestelkamp  |  First Impressions 
Rating:
5.0

All good

Iris Perez  |  Overall Experience 
Rating:
3.0

I had 2 storages one in Anthem and one in the 101 and Cave creek. As I was moving out and the direct line to the storage was busy the online service respond I did ask for the dates it was due and after this they mix them up and I did move from the one I had more time and only few days of the other one . They will not give me extra time to stay and I have paid 20 days extra . It wasn’t my fault I have used your storage for 4 years, never late. Not happy as I had to move ASAP and had to pay for moving in such a short time.

Maria Robinson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carrie Huppert  |  Overall Experience 
Rating:
5.0

Immaculate buildings

william allsopp  |  Overall Experience 
Rating:
5.0

Great Customer Service I would drive a long way to use this location again!

Dorothy Gregg  |  Overall Experience 
Rating:
5.0

Thank you for going above & beyond and accommodating us. As always we appreciate your excellent customer service and your o going support and understanding while I moved my small business. Thank you again.

LISA ANDERSON  |  Overall Experience 
Rating:
2.0

Had to upgrade from 5x10 to 10x10 $200 because the 5x10 has a 36 inch door. Nobody seems to know or communicate the storage rules. Last storage I rented was $78 after tax and had a full 5 ft door so I didn't have extra space.

Shane Hemeryck  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

william allsopp  |  First Impressions 
Rating:
5.0

The staff here was amazing! They go the extra mile for you!

Dorothy Gregg  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

elelizabeth ferguson  |  First Impressions 
Rating:
5.0

Good value for the money.

david martin   |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Glenn Basile  |  Overall Experience 
Rating:
5.0

Nice agents, very professional

Deshawn Thomas  |  Overall Experience 
Rating:
5.0

Many needs over two months with a cross country move with storage, multiple truck rentals and tools. Great service .

ALEXANDER COLAIANNI  |  Overall Experience 
Rating:
5.0

Well lit, very clean. Team at U-Haul exceptional.

Leigh Roepke  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JAMES EDMONDS  |  Overall Experience 
Rating:
5.0

Your entire staff is wonderful and awesome to work with

David Spencer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Orlando Martinez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jose Romero  |  Overall Experience 
Rating:
5.0

Uhaul top notch company. I use UHaul for all moving.

Anton Kaufmann  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bynum Blake  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER COLAIANNI  |  First Impressions 
Rating:
5.0

The staff was very helpful and friendly.

luis santiago  |  Overall Experience 
Rating:
5.0

Abe was very Helpful!!!!! Very clean, easy access to our unit and carts were handy!!!

Holly Ryan  |  First Impressions 
Rating:
5.0

I would like to thank Julia, Charlene, Nick. Anthony, James, Austin for excellent customer service with a smile. They were all knowledgeable and professional. Definitely made my short storage experience a blast. Bravo Zulu to that facility.

RODNEY JACOBS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jim Croutch  |  Overall Experience 
Rating:
5.0

Thanks to Anthony, James, Jay, Austin, Becky for there excellent professionalism, knowledge, and service with a smile. And the great conversations. Great crew!

RODNEY JACOBS  |  First Impressions 
Rating:
4.0

The wait time at the counter was the only thing that could be improved.

Kyle Rawlings  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Glenn Basile  |  First Impressions 
Rating:
5.0

I appreciate the help & professionalism provided by Austin & Charlene.

Sandy Hendrickson  |  First Impressions 
Rating:
5.0

Came in from out of state and I was stressed because I needed to find a storage unit fast with little money. The one month free gave me more than enough time to get my life back in order and get my stuff moved in, thank you.

Donald Henderson  |  Overall Experience 
Rating:
5.0

Thank you all

Jan Cox  |  Overall Experience 
Rating:
4.0

Lighting was out.

Brenda Gatewood  |  Overall Experience 
Rating:
5.0

I would remt here again. It would be nice to see offers from you about discounts on first month move in when you are a new customer with no previous rental history to get the first month free. Its just too hard to come up with the rental agreement number from 3 momths ago right after you have moved. That was the only bummer. and it took time to look it up and caised atress way too much for the first month

Amber Nevel  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Richard Sanchez  |  Overall Experience 
Rating:
5.0

Everything that was agreed to was done. Everyone worked with us to meet our goals. It was a positive experience.

Evaristo Perez  |  Overall Experience 
Rating:
2.0

Staff moves at a turtle pace, they gave me cards that didn't' work more than once, I got charged a late fee and had to call and get that set up even though the initial person told me it would be auto withdrawn. Will not use U haul again! Not their equipment or their storage facilities.

Jill Hayhurst  |  Overall Experience 
Rating:
5.0

Austin was very helpful and accommodating!

Richard Kleck  |  Online Move In 
Rating:
5.0

I can’t say enough good things about Austin and is group of guys and gal!! They’re so fast, kind, thoughtful, and always take time to help and educate a customer on products. Everyone I have ever talked to has been wonderful, but James, Jay, and Emily have always been there offer guidance, recommendations, even lock assistance. You can’t go rent from Austin G and his team at Cave Creek & 101. They’re AMAZING and AWESOME!!

JENNIFER MARCHANT  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Pamela Merewether  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Timothy Frakes  |  Overall Experience 
Rating:
1.0

I received an email notification to remind me to pay my rent on time, so I went online and tried to set up an automatic payment with my credit card, but it said it was through a third party and they would charge a small fee to process my payments. Then I noticed I could set it up with my checking account and it was free, so I did that. I didn’t screen shot the final screen (my mistake) because it said I would get an email confirmation, but never received one. Then a few days later I got an email saying I had a late charge on my account and it then allowed me to set up automatic payments on my credit card for free. I went in and talked to a general manager and they didn’t do anything. So I closed my account and moved my stuff to another location. I’ll never use Uhaul again.

brittani livingston  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tracee Stevens  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel Chapa  |  Overall Experience 
Rating:
5.0

I believe the yellow paint on the parking lot for slope should not be so slippery as to make my foot slide down it as soon as it touched it causing my ankle to break and be dislocated and land me in a sitting position! It should be a rougher consistency so that a person can get a grip if they step on it!

Karen Cooper  |  Overall Experience 
Rating:
3.0

Nice facility. Only thing is. We paid our monthly rent on the 6th and moved out the 11th. No money back for the days not used. On our second unit we paid on the 25th and moved everything out the 18th with no money back for the days not used. Expensive. Love it but may need to choose a different storage next time. Employees were all wonderful though!

Kelsie Hastings  |  Overall Experience 
Rating:
5.0

Austin is very professional and accommodating. He always goes the extra mile. Highly recommended.

RAMON MORENO  |  Overall Experience 
Rating:
5.0

I wish I had his name. I think he’s the manager. But this gentleman was there every time I had to go by and was so helpful And friendly every time. You have a great employee!

Katrina Moceri  |  Overall Experience 
Rating:
5.0

Very helpful employees and courteous l wish we had more people like them 👍

Alfredo Rodriguez  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Loretta Leyvas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer Marchant  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

candace sims  |  Overall Experience 
Rating:
5.0

Looks brand new and the employees are always friendly!!

Dawn Webley  |  Overall Experience 
Rating:
5.0

This is the best in customer experience!

Stanley Kinworthy  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maria Torres  |  Overall Experience 
Rating:
5.0

They staff was kind, courteous and got me set up on the spot. It was a very emotional situation and that level of customer service was the gift I really needed.

Valerie Palumbo  |  First Impressions 
Rating:
5.0

All the staff especially Christina were excellent, kind, polite and helpful. I rented a space for my mother while she lived with me. She just passed away this week and thus, I removed her personal items to my home. Thank you U Haul staff and yes everything was safe and clean. Sincerely, Cheryl Salomone for my mom Thelma Murphy

THELMA MURPHY  |  Overall Experience 
Rating:
5.0

very cooperative and good folks working there.

John Cox  |  First Impressions 
Rating:
5.0

Very friendly staff. Very helpful I would definitely recommend friends n family. Thank you

Maria Cardenas  |  Overall Experience 
Rating:
5.0

BEST SERVICE EXPERIENCE I HAVE HAD IN A LONG TIME

john gaito  |  First Impressions 
Rating:
5.0

Satisfied

Brad Ludwick  |  First Impressions 
Rating:
5.0

none

K.C.`S HOME HEALTH CARE  |  Overall Experience 
Rating:
5.0

Facility is clean and the move in was a lot easier than getting it all out of my house.

William George  |  First Impressions 
Rating:
5.0

Good job

Erick Krosky  |  Overall Experience 
Rating:
5.0

Been with you for years, and your service has always been excellent! Staff are very helpful.

CAM DEFRIESE  |  Overall Experience 
Rating:
5.0

I highly recommend this storage facility. The staff made all the difference, and they are all the nicest, friendliest, most useful group you will ever meet. Thank you for all your help!

FREDERIC DE CLAREMONT  |  Overall Experience 
Rating:
5.0

I had a very positive experience and Craig was exceptional!

Sharon Bondurant  |  Overall Experience 
Rating:
5.0

Amazing experience with Uhaul. Great staff!!

Eli Bruch  |  Overall Experience 
Rating:
4.0

I had this unit for 10+ years, for 10+ years Ruth was the most amazing employee at this location. Always helpful, kind, and truly sets your business apart from the competition. Thank you Ruth!

SHANNON RAINS  |  Overall Experience 
Rating:
5.0

The facility, employees and the management of Cave Creek Location are awesome! The experience with the call center, couldn’t be Worse.

Dusan Vukotic  |  Overall Experience 
Rating:
4.0

We had a very minor problem. We were not told we had to have a special lock. However, the problem was sorted out and we purchased the lock from storage personnel. There were no other problems.

Lorne Peat  |  Overall Experience 
Rating:
5.0

The storage has always extremely well maintained. As a long term resident, I can tell She and her colleagues really care.

PETER HOUGHTON  |  Overall Experience 
Rating:
5.0

Very helpful and knowledgeable staff. Returning the truck and dolly was a breeze. Checking in for storage was just as pleasant.

Vidal Smith  |  First Impressions 
Rating:
5.0

Everyone at this location is very helpful and nice. I have a smooth services with them. From renting storage to rental truck, I had no trouble. Thanks guys! Keep up the good work👍

Rahila Alvi  |  Overall Experience 
Rating:
5.0

Cody and Stacey really helped me out though my moving fiasco. And they have been extremely helpful and friendly and they helped me fit my needs to my moving experience

thomas camp  |  Overall Experience 
Rating:
5.0

Best customer service experience I've had in a long time anywhere. Really excellent staff.

Sarah Budiman  |  Overall Experience 
Rating:
3.0

James checked us in. He was great and very helpful. Uhaul needs to let customers speak to the location they are storing at!!! Moving to a different state with your entire life in a truck is very stres

Marcia Johnson  |  First Impressions 
Rating:
5.0

Was a bit busy on Sunday morning however staff explained that it was the end of the month so traffic was heavier. Staff was efficient polite and helpful. Would definitely recommend

Richard lawson  |  Overall Experience 
Rating:
5.0

The staff at Cave Creek U-Haul have always been professional, helpful and friendly. We will continue to use them for our future needs.

Kerry White  |  Overall Experience 
Rating:
5.0

Fine service. I ended up renting two units.

Fred Lord  |  First Impressions 
Rating:
4.0

None

patricia sanchez  |  Overall Experience 
Rating:
5.0

This U-Haul facility is well run and efficient. Courteous staff, easy to do business with, and good storage facilities. Would highly recommend.

bruce kosaveach  |  Overall Experience 
Rating:
3.0

I was unable to access my unit after hours. Very inconvenient how it is set up. I moved out on June 9th and was charged for the entire month. I was told the month to month was pro rated - not true!

Melody Yoon  |  Overall Experience 
Rating:
5.0

Great customer service and couldn’t have asked for a better experience. Thank you.

Vicki Simonson  |  Overall Experience 
Rating:
5.0

Good experience

Lorne Peat  |  First Impressions 
Rating:
4.0

Way too expensive. Especially since I rented a truck as well and no credit for checking out of my storage locker 2weeks early.

Mary Knott  |  Overall Experience 
Rating:
5.0

The GM there is always incredibly helpful and nice to work with. His staff is also very polite and eager to help. We always use this location because of Craig and his top notch staff.

KARISSA MA  |  Overall Experience 
Rating:
4.0

No comment.

John Thomas  |  Overall Experience 
Rating:
5.0

Great service from this location

Jean vogel  |  First Impressions 
Rating:
5.0

Staff is always friendly and receptive. Have used them a dozen or more times and every time has been great!

Cari Kiley  |  Overall Experience 
Rating:
4.0

great staff

Patrick Flanders  |  Overall Experience 
Rating:
1.0

Everything is good, BUT.. The way payment system set up is horrible. You can not pay even 1 day before due date, 4 days after due date you get charge very large late fee. It just simply WRONG

alex patent  |  Overall Experience 
Rating:
5.0

Best customer service thanks to the whole team Craig, Cody, stacy, dawn,and christina

Cody Negretti  |  First Impressions 
Rating:
5.0

Great experience. Thank you!

Fabiano Moura  |  Overall Experience 
Rating:
5.0

Na

Christy Lewis  |  First Impressions 
Rating:
5.0

Amazing service and frequently staff! Lilian helped us out big time in most expeditious and informative way. We will be back for sure!

Dusan Vukotic  |  First Impressions 
Rating:
5.0

Great service! Thank you.

sally loveland  |  Overall Experience 
Rating:
5.0

The assistant manager, Dawn, was so helpful and kind! It was a great experience and I would recommend this facility to anyone needing storage!

Susan McVicar  |  Overall Experience 
Rating:
5.0

Very happy with your service.

Stephanie Grabenschroer  |  Overall Experience 
Rating:
5.0

Well maintained and clean storage facility.

MICHAEL BANISH  |  Overall Experience 
Rating:
5.0

A very busy place. My attendant was very nice and patient.

Sharon Michaud  |  First Impressions 
Rating:
5.0

U-Haul on Cave Creek was very helpful in several ways and made this stressful time more bearable.

Mary Knott  |  First Impressions 
Rating:
4.0

Very good experience.

DONNA HERNANDEZ  |  Overall Experience 
Rating:
5.0

I have been useing this location for w years and everyone one of the staff has always been very helpful and courteous.

Veroncia Ruiz  |  Overall Experience 
Rating:
5.0

Thank you for keeping a nice clean facility

Drew Mogalian  |  Overall Experience 
Rating:
5.0

I really appreciate how easy it was to rent the unit and also discontinue it. So fast!

Kelley Reese  |  Overall Experience 
Rating:
3.0

Your rental rates are way to expensive.

BRYANT GRAYSON  |  Overall Experience 
Rating:
5.0

Good

Nathaniel Greene  |  Overall Experience 
Rating:
5.0

Excellent professional staff to work with.

Edward Sauld  |  Overall Experience 
Rating:
5.0

staff is amazing

beau bennett  |  Overall Experience 
Rating:
5.0

Excellent experience

Karen Maxey  |  Overall Experience 
Rating:
5.0

The store staffs were really helpful and courteous.

Selvakumar Periyasamy  |  Overall Experience 
Rating:
5.0

The woman I dealt with (I cannot remember her name) was incredibly helpful. I had a great experience here.

Shey Knight  |  Overall Experience 
Rating:
5.0

Lilia was amazing and so kind- and great at her job! all of the team members were super helpful and considerate in helping my solve my problem.

Vanessa Richards  |  Reservation 
Rating:
5.0

Had a great experience at this location, Ian in particular was very understanding, helpful, and knowledgeable. Everything was handled quickly and professionally.

Emma Boutet  |  Overall Experience 
Rating:
5.0

Everyone there was helpful and kind!

Nicole Satrang  |  Overall Experience 
Rating:
5.0

I had a great experience there the person that helped me a lot and as a great asset to your company is Ruth. Really appreciated her and I want help. Thank you Joe

JOSEPH MANGIONE  |  Overall Experience 
Rating:
5.0

I had a great experience from day 1 until closing the staff was amazing especially Ruth. I thank all of you so much for keeping my personal belongings safe.

VALERIE PALUMBO  |  Overall Experience 
Rating:
4.0

Clean yes no issues. But rate increases happen too often. For what? Where is the need to continue to increase a couple of times a year. What additional service does U Haul provide to get more cash?

RICK ISAAC  |  Overall Experience 
Rating:
3.0

The u box experience is very stressful, u can’t talk to same person when u have questions. The dates change without any warnings. Many people you talk to don’t know how the boxes actually work.

Allison Nagy  |  Overall Experience 
Rating:
5.0

Everyone was helpful

Phyllis NADEAU  |  Overall Experience 
Rating:
5.0

I very much appreciate all the services and supplies that U-Haul provides; truck rentals, storage units, and packing needs. More importantly was the friendly and personal service. Thanks again, GMH

GARY MICHAEL HOLLMAN  |  Overall Experience 
Rating:
5.0

Staff was friendly & extremely helpful.

Noy Plumley  |  Overall Experience 
Rating:
5.0

Wonderful staff. Very helpful and personable, met all my needs and answered all my questions. Always ready to help. Great experience in renting trailers, and storage space.

Karen Herbison-Hoyt  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

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  • U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane

    Propane service delivered straight to your door!

  • Trucks for Sale

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