Customer Reviews for U-Haul Moving & Storage at Capitol Dr

Rating:

3.0

Check-out was fine. Car tow dolly wheels badly unbalanced. Service guy helped load car in Milwaukee, Capitol Drive, then said there was a CASH TIP of $25 dollars REQUIRED!!! We thought this was very strange but paid it since we were in a hurry. Upon returning the dolly when finished the guy at U-haul in Bangor, ME indicated that this was not true. BEWARE IN MILWAUKEE, CAPITOL DRIVE, THERE IS A GUY THERE SCAMMING CUSTOMERS FOR CASH TIPS!!!

Rating:

4.0

My ball on hitch was not tight enough, went to U-Haul on Good hope and they put another on. All was good for whole trip

Rating:

5.0

Wisconsin Voices has been renting a U-Haul for about one month and we have always had A+ service.

Rating:

5.0

I have rented from this location several times. The staff is friendly and efficient. The only future issue for me may be that the couplers on the newer trailers have hooks on the safety chains that are too large for the Subaru hitch installed on my vehicle. They had older trailers that have smaller hooks, but my fear is that once those are retired, I will have no viable options @ U-Haul.

Rating:

5.0

Good customer service.

Rating:

4.0

After truck is turned in and uhaul rental billing is finalized the uhaul computer system sends 3 receipts to my email with the same information. just one emailed receipt will do otherwise u have a good product it would excellent if mileage was 49 cents a mile

Rating:

5.0

Make sure that the print out for the miles and gas for the truck matches what you print out for the customer. The mileage on the sheet said 131k miles, but the actual truck had 133k miles. The self check in and check out had the right info, but the actual printout from the worker was wrong.

Rating:

5.0

I was in dire need of a truck. These people are so unbelievably so helpful I was overwhelmed with the amount of kindness they showed me. When ever I need a truck at the last minute they are always going to be the people I trust. I can’t say enough about this company. A++

Rating:

5.0

Great customer service!

Rating:

5.0

Check to make sure all of the accessories and knobs work inside of the cabin. The heat knob needs attention on the fleet I had. The doors have a hard time closing as well.

Rating:

2.0

Have customer service people actually not be afraid to do paperwork or work. They always say they don't have trucks unless reserved. Even though you can see all trucks , keys, online shows they do.

Rating:

5.0

Make sure all the Tires have Full of Air Thanks the Right tire Needs Some Air

Rating:

1.0

Get a whole new crew including the manager. First they give me a vehicle good had no gas in the check engine light was on. So they switched it for a different one after giving me a hassle. Then when I took it back I Was told by an employee that they would check me in. That didn't happen I got charged everyday even though I returned the van the same day only had it for about 6 hours . Wouldn't ever go there & will definitely tell anyone that will listen not to ever go there customer service is very bad vehicles are dirty disorganized they don't know what they're doing.

Rating:

4.0

Overall my experience was positive. The attendants and staff were professional and took great care of me. My only concern, which I brought to the attention of the attendant when returning the truck, was a faulty ramp on the back of the 15' truck I rented. Instead of remaining securely attached to the truck, my movers indicated it fell off and onto the road at the start of my move. This in turn caused some delays in the loading and unloading process because the movers had to manually adjust the ramp to get it back inside the rear of the truck. A future repair is needed.

Rating:

5.0

The staff was very knowledgeable and helpful. Willing to go that extra mile for a customer. Keep up the great work!

Rating:

4.0

The store manager was friendly and reassuring. I appreciated her positivity.

Rating:

4.0

Michael did a great job installing my hitch. He was super friendly, very upbeat, he worked fast, and he made the whole experience easy. I would recommend Michael and the location to anyone interested in a hitch. The staff there all were friendly - It would be great if UHaul would give the location a bit of a polish (very worn floors, feels like it hasn't been updated in a long time) to make the location feel nicer for its employees and its customers.

Rating:

3.0

Not sure if I would recommend. I periodically rent a van to pick up food baskets for our food pantry. Christmas was hectic. Customers were upset, staff overwhelmed. I didn't have a credit card with me and had to leave and return. I was on a schedule to complete my pickup, and this put me behind. So, this time I decided to check in online. Retrieving the van on (3/19 at noon) went smoothly with only one hiccup. The van was not accessible, so nice young changed my contract to one that was not blocked in. I returned the van around 2pm on the same day. Printing my receipt would have taken a while so I told the clerk an email would suffice. I checked online and saw that the website did not have the van listed as checked in. I called the office and was told that they have the keys, and the van had not been checked in yet, and that I would receive an email soon. Well, it's now almost 1am the next day and the email hasn't arrived yet. I think this office still needs additional help.

Rating:

5.0

Customer service was good and on point they got me in and out in a timely manner

Rating:

4.0

The interior cargo area of my rental truck was scattered with dirt on the floor and broken glasd. Someone had broken a mirror in the truck and did not fully clean all the glass up.

Rating:

2.0

Inconsiderate very lazy, disrespectful to customers

Rating:

4.0

Had to switch. trucks. The driver side view mirror on first was flopping all around. Second truck, gas level incorrect. I felt bad having to go back inside twice and bothering the counter staff when the are already so busy.

Rating:

4.0

We were asked to drive about 50 miles to grab a truck that was needed from this location. The local office made it worthwhile and took some stress out of the overall experience in the end. Arrived and was in and out in no time.

Rating:

2.0

They did not check my truck in when I brought it back and continued to try and charge me. The gm was very helpful and did everything she could to right the wrong.

Rating:

5.0

The people working in the facility office were very helpful and friendly. They were all very nice and had positive attitudes.

Rating:

3.0

Previous users did not sweep out vehicle. Heat/cool knob would not turn. Gas was 1/2 full and needed to stop twice for fuel

Rating:

5.0

No improvement needed as far as I'm concerned.

Rating:

5.0

The truck that I rented had 130,000 mi and a horrible vibration coming from the tires mirrors were shaking and the ride was terrible. Hope you don't get the same truck I did.

Rating:

3.0

Waiting time to be served was long. Moving vehicles with lot was difficult and could not comply with directional arrows-had to exit out the enter only drive off Capitol.

Rating:

1.0

I was forced to pay cleaning fees and gas fees and when I tried to explain the truck was dirtyWhen I got it the staff member said she felt I was trying to harm her and pulled a gun out on me please somebody contact me regarding this

Rating:

1.0

Had bad experience with a female supervisor. She was very argumentative not understanding very disrespectful. very unprofessional.

Rating:

2.0

Better customer service

Rating:

5.0

Staff was friendly and helpful.

Rating:

5.0

Excellent customer service by the entire team. It was a great experience. Thank you

Rating:

2.0

Please have the equipment that a person needs once they come pick up the u haul because after making a reservation over the phone and then once we got there the dolly wasn’t available. Also if someone can clean the U haul out because we had to wipe down knobs, steering wheel and other parts of the U haul it was very dirty inside on different parts of the U haul.

Rating:

5.0

Great staff they went above and beyond

Rating:

1.0

Truck died had to call roadside assistance. Returned the truck and I was charged for 200 miles vs. the 6 miles that I actually drove. This ran my credit card over the limit. It was a nightmare

Rating:

3.0

The employees are very unprofessional. GHETTO!!! Customer service was horrible!

Rating:

3.0

My truck was not clean and workers not professional but if you are a patience person , and speak humbly. You can get a good response from workers. Business in the world, United States has took on a whole new meaning, I don’t care, just pay me for showing up. And your company unfortunately at certain locations has become that.

Rating:

5.0

Siriah was extremely helpful with figuring out what I needed to do my job. Thank you!

Rating:

1.0

The location was great and the two rentals I did in person were fantastic - easy to use. However, I attempted to rent an after hours truck - the lockbox was frozen (understandable - it's freezing temps here). I used the online check in system. I clicked that I did not find the keys and messaged customer service that I was unable to locate the keys / do the rental. When I went in person to rent the vehicle I found out that U-Haul said not only that I was able to rent the vehicle but also that I did not return it when in fact it never left the lot and I was not able to rent it.

Rating:

3.0

Considering I ordered a Uhaul 2 minutes from where I was cleaning out a house I was not happy to go to 5th and Capitol. Had to drive thru some pretty sketchy neighborhoods and take one plus hours to pick up and get back to where I was cleaning out a house.

Rating:

5.0

Staff was very friendly and organized. Easy check in and check out.

Rating:

2.0

The store manager said there was debris inside the rear of the truck in which I knew there was not the things I moved were two new couches a mattress a box spring and bed frame the only debris inside the rear cabin was two small pieces of paper in which I collected and tossed on the ground. I got falsely charged 12$

Rating:

1.0

A few employees were obviously high and the store smelled of weed.

Rating:

5.0

Very friendly staff! Helped us get in/out with our rental quickly, especially on a holiday!!

Rating:

3.0

The staff wasn't helpful and information (options) were not shared with customer in terms of assisting to even drive up the car to the trolly.

Rating:

3.0

Man at the counter was not welcoming. I've never done this before and I selected the mobile pick up. The instructions told me to go inside to get the keys. I walk up to the man behind the counter and said I needed the keys for one of the trucks. He just looked at me like I was stupid. Like I've done this before. It was a good 5 seconds before he said, "IDK what truck". Sure I guess I didn't say it, but a simple, "For which truck?" Would've been niced than that response. He gave me the keys and said, "If you did the mobile, it would've directed you to the black box and this interaction didn't need to happen." What does that suppose to mean? Is this interaction illegal?! The app also told me to held inside, no black box instructions whatsoever. Anyways, just grabbed the keys and left already 30 minutes late. Had to extend which was okay. Also, the map sends you to the back of the place. Wasn't sure what I was looking for but the tow truck company behind uhual told us to leave which I understand. I just didn't know why it sent us there in the first place. Another is, our dolly and our furniture pads weren't in the truck which I would assume. If not, I didn't see any instructions to get it myself. The process to do a mobile pick up was so long it shouldn't even be an option. Just walk in instead. Gas was confusing. I didn't know how much I should leave in it. More than before? If it's at half tank, make sure to bring it back with half tank or more? Couldn't find it in the contract. I will rent again, but boy was it a headache.

Rating:

5.0

I have no problem with towing a U-Haul people just need to do their job the right way that's it that's all

Rating:

5.0

As always, your staff are excellent. They do a great job.

Rating:

1.0

Make sure the assigned trucks are not blocked in by other trucks, that trucks have air in tires, that trucks cargo area is not full of several inches of water, that cabs are reasonably clean. The truck I eventually got, after the first two were not usable for the reasons stated above, had a cab and steering wheel so dirty that I needed to wear gloves to convince myself to accept it, it also reeked of weed, but I took it because by this time I was running very late to start my move.

Rating:

5.0

Very good and fast

Rating:

5.0

I did not have a need for the storage unit

Rating:

5.0

The staff was courteous and helpful. My questions were answered thoughtfully while maintaining timely management. I’ve already referred my friends and family to give them a call.

Rating:

1.0

They lied about the price I saw on my phone the 5 by 5 on my phone said it was $19 a month they lied

Rating:

5.0

The girl running the show Sid an awesome job

Rating:

5.0

Thanks for supporting me and my businesses for the past 8 - 9 years

Rating:

4.0

Wish a first floor unit would have been available. But very satisfied.

Rating:

4.0

Thank. You. You helped me. Right on time

Rating:

5.0

Davia and the staff are incredible! They went above and beyond their duty to help me out. They truly care about their customers. I greatly appreciate them!

Rating:

5.0

No complaints on my end

Rating:

5.0

Clean, convenient, friendly helpful employees. I loved having access at the time of my choice. Day or night as was convenient for my crazy hours.customer service was excellent.

Rating:

5.0

All great service

Rating:

1.0

The prices are ridiculous & the staff have been extremely unprofessional the entire I used this facility despite constant hiring new individuals there is no professionalism

Rating:

4.0

Everything was very easy.. they had my reservation and gave me options for picking a unit … I am happy with decision.

Rating:

5.0

There was a few hiccups along the way but after it got situated it’s well. Thanks

Rating:

5.0

I WOULD RECOMMEND THIS LOCATION TO FRIENDS AND FAMILY.

Rating:

4.0

The faculty were extremely helpful and awesome to work with. The only issue I had was that the storage room itself didn’t have any lights to it was so hard to go through to find anything in it.

Rating:

5.0

The general manager Davia is awesome

Rating:

5.0

Asked where I go to park my car for unloading and they showed me right away. No issues. Looks safe. Lots of cameras.

Rating:

5.0

I do feel your new manager is decent but could be more friendly, conversational, more detailed and could smile. She was great with answering the questions of her staff. Baki Alwaissi was a wonderful manager and was very kind we wish him the best. Thank You, Aushai Easley

Rating:

1.0

Horrible experience. May I add the first one. Was doing a truck and storage rental. The manager was Horrible did not give me as quoted." Quote" we did not have the unit she wanted so I just her one" quote." When I expressed my disappointment she was very rude and did not accommodate me at all. Of course I was upset because I had movers there and it was a big inconvenience.had to find another option that lead to sufficiently more miles and time. Please train your atority how to handle customer complaints accordingly especially when it's their error. Thank you uhaul and I will continue business limited..

Rating:

1.0

Horrible was given the wrong storage by the manager. Than when I complained about her mistake she refused to give me another unit at another place because they in fact did not have the actual space there. So my mover had to reload all the stuff and I was left without anywhere to put my belongings. Of course I was upset I just believe she was totally at fault and should have corrected her mistake. Horrible customer service for management

Rating:

5.0

Bali was super helpful!!!

Rating:

5.0

OMG , staff was friendly, the office was clean and fresh.

Rating:

5.0

keep up the good work.

Rating:

5.0

Liked that I was shown exactly where my unit was and how best to access it. All my questions were answered. Everyone was extremely helpful.

Rating:

4.0

Dominic took over helping us and he was friendly, helpful, and knowledgeable.

Rating:

5.0

You guys are the best in the Business I love you guys and my family do to thank you

Rating:

5.0

I love Uhaul so very much it is an excellent company !!

Rating:

5.0

Great service, is there a way to streamline the office. The line was long both times

Rating:

2.0

Poor I received a forced unauthorized upgrade to my storage facility. Was not able to successfully speak with the manager to resolve the issue. I called and stated I did not want the climate controlled upgrade. Staff said they documented my refusal to upgrade. I received bill charged at increased rate for upgrade. Multiple attempts to reach manger unsuccessful. No one could find any documentation of my call to refuse upgrade. So after four years of storing I cleared out my storage and would look for another option in the future if needed.

Rating:

4.0

Seemed to be short staffed but the staff that was present remained calm and handled the situations appropriately.

Rating:

5.0

Very welcoming Boss and a team of friendly and helpful staff. Please KEEP IT UP.

Rating:

5.0

This was my first time using a storage facility and it was a great experience. Will go back again if needed!

Rating:

5.0

Keep up the good work well organize. Thank you

Rating:

3.0

There was an issue with the storage space I originally reserved not being available when I got there to store my things. It was not a pleasant experience, but it got resolved in a satisfactory way.

Rating:

4.0

Do i have to open the door repeatedly to take things in the dock door was locked..

Rating:

5.0

General Manager was helpful and a pleasure to work with.

Rating:

5.0

Great experience. Staff was excellent.

Rating:

1.0

The man who helped me started by giving me the furthest storage unit that was upstairs until I asked for a closer 1. When we got to the unit the hinge was broke and there was trash everywhere inside.

Rating:

5.0

Clean place helpful people

Rating:

5.0

Great job!!

Rating:

3.0

I had a problem accessing my unit, as it has been locked due to late pmt fee, after i paid everything they lost the key for their lock, very unprofessional qnd money and time wasting process

Rating:

5.0

U-Haul has always been good to me. When I came at 6 to pick up my, the guy who did my transactions was very helpful and friendly. He stayed on track even though they had a rude customer.

Rating:

5.0

Very nice

Rating:

5.0

Good

Rating:

2.0

Very help

Rating:

5.0

All of the staff were incredibly nice and helpful! Great customer service. The facility itself was very clean and secure.

Rating:

5.0

Baki (the owner) is amazing. He was incredibly helpful! Best experience ever.

Rating:

3.0

I talked w/ 3 u-haul employees who were not helpful prior to talking with a 4th employee who was incredibly helpful and professional. She let me know about the free storage unit & the others didn't.

Rating:

4.0

Everything went smoothly, as planned, courteous customer service and truck and storage place as expected! Second time using this location on Capitol and second time pleased.

Rating:

5.0

Amazing staff

Rating:

4.0

Overall pretty good service. But didn't get the free month I was promised.

Rating:

3.0

Hey you call me about a storage that I have there but I didn’t rent any storage like 16 days ago a rent a truck but that is it and you charge 25 for cleaning and I never pay that before

Rating:

5.0

Great experience

Rating:

4.0

You charged me for cleaning 25 dollars and that never happened before and it was not dirty

Rating:

5.0

great

Rating:

4.0

I think customer service is great. Trucks are soooo olddddddd I went to Chicago and it barely had speed Cars was going on the side of me. Update the trucks. And no moving things in the inside.

Rating:

5.0

Friendly and personable, but more importantly,fast and efficient.

Rating:

4.0

The facility was convenient, clean and safe.

Rating:

4.0

Under staffed -/ long wait to return truck This happened two days in a row Couldn’t bring myself to rent the storage unit Pre booked a 10by 10 that smelled musty and didn’t look clean — cancelled