Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Again not the location I signed up for on drop off.
William S.
Rating:
5.0
Customer did not leave a comment.
Anthony W.
Rating:
3.0
Customer did not leave a comment.
Carolyn C.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
kesha C.
Rating:
5.0
Customer did not leave a comment.
JASMINE G.
Rating:
5.0
Great customer service
Robert B.
Rating:
5.0
Customer did not leave a comment.
ANTHONY T.
Rating:
5.0
Customer did not leave a comment.
MIGUEL A.
|
First Impressions
Rating:
4.0
Nothing it was just fine
Elizabeth K.
Rating:
4.0
Customer did not leave a comment.
Susan D.
Rating:
3.0
Sitting there waiting in line about half hour because people couldn't understand the rates that guy was given and there had to be translation being going on and it was really really not fair to us cuz we were on a time limit
Paul D.
Rating:
5.0
This was a FULL SERVICE location, having all types of moving supplies and long hours of operation
Janet P.
Rating:
5.0
Customer did not leave a comment.
Brian L.
Rating:
5.0
Keep up the good work
Patrick J.
Rating:
5.0
Customer did not leave a comment.
Maria R.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Angie L.
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
chrissie L.
Rating:
5.0
Service was fast, instructions explained and frees great.
shannel E.
Rating:
1.0
Customer did not leave a comment.
Michael R.
Rating:
4.0
Customer did not leave a comment.
shumia b.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Angela F.
Rating:
5.0
Customer did not leave a comment.
Deondra E.
Rating:
5.0
Customer did not leave a comment.
Keith M.
Rating:
5.0
The gentle man was very professional.
TRACIAN L.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
tracian C.
Rating:
3.0
Customer did not leave a comment.
LETICIA G.
Rating:
5.0
Nothing really.
rosemary F.
Rating:
5.0
Customer did not leave a comment.
glayds L.
Rating:
5.0
Customer did not leave a comment.
Armin R.
Rating:
1.0
Customer did not leave a comment.
Marlene V.
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Lorraine S.
Rating:
5.0
Customer did not leave a comment.
TODD Z.
Rating:
5.0
Customer did not leave a comment.
VIJAY KUMAR C.
Rating:
5.0
Customer did not leave a comment.
Zoe E.
Rating:
5.0
Very professional and friendly loved loved the service
Nereyda T.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jose M.
Rating:
5.0
Professional and an easy, hassle free experience. Thank you for your great customer service.
Jessica O.
Rating:
5.0
Customer did not leave a comment.
Timothy B.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Sharon M.
Rating:
4.0
Customer did not leave a comment.
Jose T.
Rating:
5.0
I winterwent you rent truck o Oder equipment they Nice to have warm
VICTOR B.
Rating:
5.0
Customer did not leave a comment.
Daisy R.
Rating:
5.0
Not good at all for roadside assistant. They are wayyy to spence..$305 just for a jump start...nope nope...
Obilio S.
Rating:
4.0
This is my 3rd UHaul rental this year, each for more than 3 days and 200 miles. This was a disappointing rental. The location service and staff were the best that I dealt with. They were friendly and efficient at pickup and drop-off. The vehicle was in poor condition. It had been cleaned, but the general wear and tear of the cab was well below expectations - and my expectations are just not that high. The ignition was loose, making starting and shutting off the vehicle without leaving it in accessory position an adventure. The parking brake release did not work properly and had to be worked at each time you engaged that brake - I was very concerned I would be stranded. The engine has a flutter at idle, that periodically appeared on the highway. The air bag malfunction light was on, so likely the airbag was not functional. The sun visor was sagging into the driver's field of view, and could not be adjusted. There were holes in the in the seats. The passenger door lock did not work from the outside - it looked like someone had broken into the vehicle once and it had been poorly repaired. This vehicle was not in a condition that was suitable for rent.
Mark M.
Rating:
5.0
Well done thank you
CAROLYN C.
|
Overall Experience
Rating:
5.0
Everybody at this location deserves a Raise....prompt and professional Is and courteous...
Loy A.
Rating:
3.0
you need extra staff members to attend to All Equipment returns with out having to wait to long. it wasn't fair to your 2 employee that were helping to hitch a up a haul leaving the store unattended. And having 6 customers waiting for equipment returns for almost another 30 mins. I'm thankful the attendant gave us an apology.
Nina G.
Rating:
3.0
The return process is ridiculous. It took me about a half an hour to upload all the necessary documents. Never again. If I ever use your services it will be during working hours.
Randy F.
Rating:
5.0
Staff, condition of truck, and efficiency of pick up and drop off . . . Excellent.
Fred T.
Rating:
5.0
Liz was excellent
ELEANA C.
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
Omar R.
Rating:
1.0
Very rude to costumer
Maryse S.
Rating:
5.0
Chasity was very quick and had a great attitude great experience
Peter D.
Rating:
5.0
Customer did not leave a comment.
Scott S.
Rating:
5.0
Great service, and easy pick up and drop off.
Jeffrey M.
Rating:
4.0
Customer did not leave a comment.
Jonathan M.
Rating:
3.0
Customer did not leave a comment.
Shushanna M.
Rating:
5.0
Great service 👍
CARLOS R.
Rating:
3.0
Customer did not leave a comment.
Cristian R.
Rating:
5.0
Better trucks
KEVIN G.
Rating:
3.0
The van that was rented leaked. There was 1 and 1/2 deep water at the front of the van following the trip. A bookcase and six boxes were damaged.
Sigismund S.
Rating:
2.0
It was all business both times I rented from that location same attitude just very submissive I ask a question and she answered while walking out the door I then asked for a paper receipt rather than a email and that aggravated her because know she needed to go back into the building to get it. It was a easy drop off but i would definitely avoid the Hartford location need to be more friendly
Kareem O.
Rating:
5.0
Customer did not leave a comment.
Abigail G.
Rating:
5.0
Customer did not leave a comment.
Jenesy V.
Rating:
5.0
Customer did not leave a comment.
Edward B.
Rating:
5.0
Shoutout to Kayjay
John S.
Rating:
3.0
I removed my item from there because a lot of my stuff were damaged from the rats 🐀
Yomayra M.
|
Overall Experience
Rating:
5.0
People at the desk were completely rude . I will never want to see him again .
I addition two packed pads that I did not request and I did not open were charged to my account.
alberto C.
Rating:
5.0
Customer did not leave a comment.
Jeffrey D.
Rating:
3.0
Customer did not leave a comment.
Raymond L.
Rating:
5.0
The truck I was given had its engine light on. Otherwise, everything was great. Fast service!
Jamin I.
Rating:
5.0
GREAT EXPERIENCE_ THEY ARE EFFICIENT AND PROFESSIONAL! NEED A RAISE.
Princess H.
Rating:
5.0
The U-Haul experience was excellent. The customer service was courteous, and the closing agreement was on time. The Equipment van rental was clean with no issues. The service was fast and efficient. I highly recommend U-Haul for their outstanding service.
Donald P.
Rating:
4.0
I was over charged. Not happy. I did not get pads and they said that they will remove from my bill. I was charged for pad that I did not get.
Errol L.
Rating:
5.0
I thought the customer service was great, and the staff was really helpful and quick.
Nick P.
Rating:
1.0
There were rats in my storage and they left poop n pee all over my stuff and I had throw out my belongings
PEDRO R.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kouma A.
Rating:
5.0
great service.
CLAUDIA S.
Rating:
2.0
It took me 3 hours to get the truck that I had already booked from the remote pick up because of the system was down. It was terrible, the app and the website was not working and I almost cost the non-profit company I work for $500 that we didn't have in fees because I almost was unable to get the truck.
Megan O.
Rating:
1.0
Better customer services and have employees who enjoy their job my whole experience was terrible from beginning receiving a truck with no heat I ordered a dozen of blankets and only received 1/2 of dozen rudeness from beginning till the end of time of check in
Adrian V.
Rating:
1.0
Customer did not leave a comment.
Salim G.
Rating:
3.0
The only inconvenience is the availability of 1st floor units. Also, the return policy of vehicle returns. I pickup st Main Street location Hartford, CT. Had to rent storage at Capitol Ave. But was unable to return vehicle at that location had to return back Main Street 🤔 after moving all day.
Theressa W.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Monica H.
|
First Impressions
Rating:
5.0
Usually a seamless experience. I appreciate when the truck starts out with a full tank - much easier when gassing up before returning the vehicle.
Tom B.
Rating:
5.0
Great service like always !!!!!
Emmanuel M.
Rating:
3.0
PRICES ARE OVERLY HIGH AND CHARGE AN EXTRA $35 FOR GOING HALF A MILE OVER!
Angel A.
Rating:
2.0
The check engine light was on in the truck and it was shaking when braking and accelerating.
Megan O.
Rating:
5.0
Customer did not leave a comment.
Ted S.
Rating:
1.0
I went in on Saturday to rent a storage space and after I looked at it and payed I had to cancel just for the fact that they knew the back doors where we bring things in throw wasn’t working they wanted me to bring all my big things throw the main doors and it’s big enough just for us to walk throw it! Thesebplace shouldn’t be open at if ya warehouse ain’t working right! Now I have to wait until Monday or Tuesday to get the refund and go somewhere else to get on!
Diocelina O.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rod M.
Rating:
3.0
Customer did not leave a comment.
RACHEL V.
Rating:
5.0
Leslie was very kind and knowledgeable she should be commended for being a awesome service representative I would continue to rent from this location
MARK W.
Rating:
5.0
Customer did not leave a comment.
ANDRE B.
Rating:
2.0
Rats infested
olivia s.
|
Overall Experience
Rating:
5.0
I would always use you guys
tammy m.
|
First Impressions
Rating:
5.0
Keep providing great customer service.
Stacy G.
Rating:
2.0
I received a call days later about my return as if I did not return it.
Shacara J.
Rating:
5.0
I have no complaints. The pick up and drop off was easy, customer service folks friendly and efficient, and the truck in great condition.
Marybeth L.
Rating:
4.0
Wish I got a receipt for the end instead of wait for a email I never got
joesphine A.
Rating:
4.0
The customer service was amazing!! On all levels and I'm speaking all of the employees!!
Lasasha E.
Rating:
5.0
As I declined insurance by Uhaul, I was asked to provide a proof of my own coverage. That was a logical question. The only problem was, it as not mentioned to me when I was filling our my reservation online. I was asked for insurance just before checking out, thus, there was an unnecessary delay. I should be advised to either purchase Uhaul coverage, or, be ready to provide a proof, when I was filling out the reservation online. Thks
Charles M.
Rating:
5.0
The
Abdoul-Ganiou B.
Rating:
5.0
Customer did not leave a comment.
Zobeida C.
Rating:
5.0
Very good service my 2nd time in the capitol ave area excellent team work thank you guys
Jahaira R.
Rating:
1.0
You make a reservation for a specific vehicle. They give you whatever they want. Take it or leave it.
David S.
Rating:
5.0
Customer did not leave a comment.
Mark C.
Rating:
5.0
Customer did not leave a comment.
Timothy B.
Rating:
5.0
Customer did not leave a comment.
Marvin W.
Rating:
5.0
The staff at this Uhaul are courteous, professional and very pleasant to deal with. Whomever hired them did a great job! Victor Jarvis
Victor J.
Rating:
5.0
Check anything on the van with customer
Dadja A.
Rating:
5.0
Customer did not leave a comment.
Mark D.
Rating:
5.0
I ALWAYS use/end up having to use this site. Professional, courteous snd flexible.
TAMMY Y.
Rating:
5.0
Upgrade trucks. Drivers seat all torn.
Mark M.
Rating:
5.0
Customer did not leave a comment.
Marcus J.
Rating:
5.0
The gentleman at the counter who assisted me was quick and efficient
Georgette C.
Rating:
5.0
N/a
Tanesha C.
|
Online Move In
Rating:
5.0
Kayjay was very professional and explained options well. Hire more people like him.
Kenneth B.
Rating:
5.0
Can think of nothing better it was very helpful
Mark B.
Rating:
1.0
Overcharged, at $90+ for a quarter of a tank!!
JACOB F.
Rating:
1.0
I arrived at seven this morning, and nobody showed up until 30 minutes after it was supposed to be open. I made a reservation for a storage unit last night, past 7 PM because my move-in went on late. And the customer service representative didn’t mention that I wouldn’t be able to get the unit last night because it was past seven. Very frustrating experience. Overall, I would not recommend this to other people.
NATHAN M.
|
First Impressions
Rating:
1.0
The storage facility was filthy rats and rat feces all in my my stuff that's why I left my stuff there and I'm scared to go in my storage I never went back there and I didn't want my stuff again that's how bad it was
Tonya J.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ANTHONY W.
|
Overall Experience
Rating:
1.0
DISGUSTING FACILITY, KJ WAS VERY RUDE TO ME ! MICE INFESTATION, MICE IN THE WALK WAY JUST SITTING THERE NEAR THE UNITS. STAFF MADE ME FEEL BAD BECAUSE I WAS NOT OK WITH THE MICE . I WAS IN TEARS BECAUSE OF THE NASTY DISGUSTING FACILITY AND UHAUL STAFF . I CAN NOT WAIT TO GET MY THINGS FROM THERE ! IM CALLING CORPORATE!
LATOYA G.
|
First Impressions
Rating:
4.0
Customer service was great, only thing I didn’t like was the rat traps
DAVID S.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
LESLIE M.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
GENESIS R.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Carol V.
|
Overall Experience
Rating:
1.0
You guys have alot of rodents that was all over my furniture with droppings and urine, it destroyed my couches and other things. This facility needs to Inprove
CHERYL S.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Whitley L.
|
Overall Experience
Rating:
5.0
They were ready to help, and experienced. Very nice and easy experience!
Betzy M.
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Valerie T.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Stanley J.
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
rassie l.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Deanna D.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
kesha C.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
TAMIKA S.
|
Overall Experience
Rating:
1.0
Excessive damage to my newly purchased furniture. Rat droppings (faces) and chewings all over my couch and furniture from your storage . I will be seeking financial compensation for the damages.
Small rats also entered my new home during transfer from your storage . You’ll be hearing from my lawyer.
TANNYA L.
|
Overall Experience
Rating:
5.0
The staff was very helpful and friendly. I would recommend this location to family and friends.
ESSIE P.
|
First Impressions
Rating:
5.0
Excellent customer service the employees was super kind and respectful
ARMARNI C.
|
First Impressions
Rating:
4.0
N/A
rassie l.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jorge R.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
ISABEL B.
|
Overall Experience
Rating:
1.0
No help or assistance with those who are relocating. No discount to help those who are loyal to their payments such as : paying on time , purchasing all their materials from this company ext….
Carol D.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Charnell G.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
maria n.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
pedro r.
|
Overall Experience
Rating:
5.0
Pleasant and it's near my house.
Alexandria B.
|
First Impressions
Rating:
3.0
It was ok cuz the charge to store ur items is very pricey, as opposed to other facilities that are cheaper, and I can't say this for all employees but some of them look at u like they don't wanna help u sometimes, and that's about it
Antwan W.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Demetria S.
|
First Impressions
Rating:
5.0
Excellent
Dennis E.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Michael V.
|
First Impressions
Rating:
5.0
Really good friendly great staff
Carlos R.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Charnell G.
|
First Impressions
Rating:
2.0
I reserved a storage space for a 2bedroom and when I arrived the storage unit was for a1 bedroom. They also had sent texts to my daughter phone instead of mine. We have different names and different phone numbers. I don't know how that happened. Plus you keep texting me about not being able to debit my account for storage. I don't have a storage with U-Haul. So why would you be trying to debit my account. No I wouldn't recommend this company to family or friends.
Angela H.
|
Overall Experience
Rating:
3.0
Need to be better on communication/professionalism
Jayla W.
|
Overall Experience
Rating:
4.0
I'm just glad we reached an solution. Problem solved. Thank you.
Angela H.
|
First Impressions
Rating:
3.0
I think when you are a customer for years,if you are behind one day in your rent its not necessary to lock your room...it is a disrespectful to a customer..thanks
Ricardo C.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lizuannette A.
|
Overall Experience
Rating:
5.0
The staff person who assisted me was great, knowledgeable, professional and courteous.
RAFAEL P.
|
First Impressions
Rating:
4.0
My only complaint was the increase in my bill every few months
Pablos C.
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Feliberta M.
|
Overall Experience
Rating:
5.0
Excellent service customers any time
Daniel L.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Isaiah T.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Keshanna O.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Deanna D.
|
First Impressions
Rating:
5.0
Very good job
Martin H.
|
First Impressions
Rating:
5.0
All good
Madeline H.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Crystalie A.
|
Overall Experience
Rating:
1.0
Very rude , disrespectful and don’t do there job correct
LUCIA S.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
KAREEM R.
|
First Impressions
Rating:
5.0
I like how clean the storage place is, and how fast they work to get you, what you need which I appreciate everyone help there. Thank You very much, Kirk Ramsey, bye
KIRK R.
|
First Impressions
Rating:
5.0
Thank you for your help❣️
ROSA R.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Shantel M.
|
First Impressions
Rating:
4.0
My storage was on the second floor after moving from the first. That was the only problem.
Tashanda W.
|
First Impressions
Rating:
5.0
It's the right place to keep all you stuff save.thanks !!!
carmen c.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ashley S.
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Carol D.
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Leonard J.
|
Overall Experience
Rating:
1.0
Lot of garbage at the main entrance.. rise the price a lot of time. I started paying 70 in less than 2 years i was reaching the 100s
luis f.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Americo F.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ROSA R.
|
First Impressions
Rating:
3.0
The storage I rented the doors don’t close right & I say rat poop in my storage.
EVELYN H.
|
First Impressions
Rating:
5.0
The staff were very helpful and storage unit was perfect for my needs.
Robert D.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Marybel L.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Joset R.
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Hector S.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ashlee J.
|
First Impressions
Rating:
1.0
The Capitol Ave location in Hartford did not have a storage unit large enough to accommodate my property, so Kevin Skeete made a reservation for me at the Brainard Road location. When I arrived at the 40 Brainard Road location, I was told that the unit was unavailable and it could be days before a dumpster was available to clean it out. I had a truck with me at the time and movers in the vehicle waiting to offload. I had to go with Extra Space storage instead.
Andrew S.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jessie T.
|
Online Move In
Rating:
5.0
The person who took care of me was very polite , generous & vey helpful … The employee was about 2 months old but the way he handled everything on spot … to me that’s a great team member & would like for him to move on up thank you for your Service time and patience
Stephanie R.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
CURTIS R.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
darlene p.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ABENAA B.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Elizabeth C.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JAQUAN B.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Aaliyah C.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DIAMOND S.
|
First Impressions
Rating:
4.0
They need to have better control of the rats in the place when I was walking in there was a big fat rat tuning in the floor and I was glad that my niece diet see it she is very scare of rats place work better to control your problem its not good for business
Madeline H.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Chris L.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kathiria M.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Leonard J.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
FRANK P.
|
Overall Experience
Rating:
5.0
Thank you💓
Tadae L.
|
Overall Experience
Rating:
4.0
I have had bad business dealings with U-Haul in 2018 of over charging me in late fees,and also the last time I gave my card number to pay my storage bill, a young lady CSR back in Jan 2022, someone try to charge two grub hub charges for $64 and change each and they try to do some shopping online for $189 and some change, the only reason I know it was from someone who worked at U-Haul because it was a new càrd and that CSR was the only one I gave that number to. So no I will not be recommending no one to rent storage space because they hire dishonest employees. It just so happens that I have security protection on the card and all three transaction were declined and a hold was placed on my card until I notified the bank.
April S.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
RICHELLE W.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JASON C.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
THELMA G.
|
Overall Experience
Rating:
5.0
The best
Stanley J.
|
First Impressions
Rating:
2.0
I was locked out my storage when my payment was made so that was very inconvenient especially when it was a holiday....
wayne t.
|
Overall Experience
Rating:
1.0
Some of my property was damaged while in the U-Haul. I reported the damages to the store.
Paul M.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ebony W.
|
First Impressions
Rating:
5.0
I’ve had the pleasure of renting both storage unit and a few trucks. The manager was very understanding, accommodating and professional. Excellent and sufficient customer service from both Kevin and staff.
Tinaka D.
|
Overall Experience
Rating:
5.0
Kevin did a great job assisting me !! Great company representation
Sydnee R.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Angelica G.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Nana A.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
taishleen m.
|
Overall Experience
Rating:
5.0
Great People
Miosotis O.
|
First Impressions
Rating:
1.0
Mis cosas se dañaron con la humedad y tanto dinero qué cobran por mes deberían de incluir seguro la humedad daño mis cosas nuevas no se lo recomiendo a nadie lamentablemente
MARITZA R.
|
Overall Experience
Rating:
5.0
The manager and assistant manager were very helpful.
Stephanie C.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JoShonda G.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ALBERTO M.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Consandra D.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Maricely A.
|
Overall Experience
Rating:
3.0
Good with storage; no issues. You pay your monthly fee and belongings are safe and secure. Location is convenient but an update of storage facility would be nice.
TIANJDRA M.
|
Overall Experience
Rating:
2.0
I requested a first floor storage space because I was storing many heavy boxes after hours. When I got to the facility around 9pm, the storage was on the second floor making it impossible to carry up the boxes. I could not use the storage. After two tries, local staff was able to cancel my reservation and return my payment.
Efrain A.
|
Overall Experience
Rating:
5.0
All the staff was very helpful an kind
Troy T.
|
First Impressions
Rating:
5.0
The only problem I had is when I tried to call they were long wait times and sometimes you just didn't get an answer that's not good you need to be able to get in touch with them better other than that my experience with U-Haul storage and trucking it's fine thank you
Cathy T.
|
Overall Experience
Rating:
4.0
U-haul staff was very helpful in getting me the storage space i needed. They also was understanding in me getting my date mixed up and not having to pay a late fee. This is real good facility.
Earl B.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
DENISE G.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CARMEN H.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ALBERTO M.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
EDGARDO G.
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
Shastiry S M.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
terry f.
|
Overall Experience
Rating:
5.0
Keep up the good work.
alvin h.
|
First Impressions
Rating:
2.0
The representative does seem to know what she was doing to many mistakes costing me time and money.
DEVON W.
|
First Impressions
Rating:
4.0
Only issue is that there was a truck blocking access in the unload area.
Josue C.
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
Fred H.
|
Overall Experience
Rating:
3.0
People are dumping their furniture in front of the main access way. Not only does it make it inconvenient but it also make the storage look like a local dump. Your staff do a great job making it clean but that recycling idea that you guys got have to go because it simply turned into the local dump. 95% of the things that the people left is straight up GARBAGE that can not be salvage. Fix this problem immediately. Your staff do a great job of keeping the place clean.
olivia s.
|
First Impressions
Rating:
1.0
I lost all my belongings because the unit was infested by rats and roaches and I never got my insurance back for the unit after I paid for insurance. I lost years of stuff including my kids baby blankets. I was just so unhappy with the out come of everything.
Irene C.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tiffany W.
|
Overall Experience
Rating:
4.0
Kevin was great, very helpful and provided great customer service
Taylor R.
|
First Impressions
Rating:
5.0
Third year in a row renting from this location - close to the University, great hours of operation, friendly staff!
Douglas N.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cynthia S.
|
First Impressions
Rating:
5.0
Thank you so much very helpful staff. Super clean inside and out. Hallways, storage units and front desk all super clean.
Employees working hard and staying busy.
Payment methods convenient and affordable. online access was also great.
Jessica O.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
hipolita f.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
GRISELENID R.
|
Overall Experience
Rating:
5.0
Great Manager he helped me with my unit and provide some additional information
ivan p.
|
First Impressions
Rating:
5.0
Friendly staff, convenient location, great rates.
Douglas N.
|
First Impressions
Rating:
5.0
Estuve satisfecha con el servicio y lo recomendaría 100% . Gracias por todo.👍🙏
Ketzy M.
|
Overall Experience
Rating:
4.0
Staff were pleasant and courteous! Facility clean throughout!
carmen R.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Richard P.
|
Overall Experience
Rating:
3.0
The young lady that helped on Wednesday Feb 6th and rhursday Feb 7of 2020 her name is April In the Capitol Ave Hartford Ct office lI wpyld personally like to give her an above average rating.
april s.
|
Overall Experience
Rating:
2.0
If you're going to add something to the building don't make the customer pay for it as an (extra) tax on their monthly bill
Alexei B.
|
Overall Experience
Rating:
5.0
Excelente muy buen servicio
Maria O.
|
Overall Experience
Rating:
5.0
great place
RONALD S.
|
Overall Experience
Rating:
3.0
I will be calling because I don't agree with your terms I did not use my unit for the whole month there for u should receive most of my money back I will be calling Monday morning thank you
Latoya B.
|
Overall Experience
Rating:
3.0
Everything was great. The young lady behind the counter, the short dark skin one was a great help. If it wasn't for the mice getting all in over your stuff you would have a A-1 shop.
Willie S.
|
Overall Experience
Rating:
4.0
Clear explanations of the parameters of rules and service
terry f.
|
First Impressions
Rating:
5.0
Great
Luis Alberto R.
|
Overall Experience
Rating:
5.0
Love the place and the people
Hazelyn O.
|
Overall Experience
Rating:
4.0
I was [leased with my experience with U-Haul Storage facility..
VIRGINA S.
|
Overall Experience
Rating:
3.0
I saw rat’s dropping on my belongings. I had always paid on time, never missed payments but when I went to my storage unit I saw that they had put a second lock on my unit denying me access.
Sheila B.
|
Overall Experience
Rating:
4.0
A little dark inside. I had to find a second unit with higher ceilings for some tall items. There’s not enough parking space for customers. Staff were excellent.
Fred S.
|
Overall Experience
Rating:
1.0
Rodents headquarters i lost 2 bins there. Never again will i use their storage or recommend it anyone unless they want their good damaged by rodents.
alma l.
|
Overall Experience
Rating:
3.0
Staff friendly.
Some problems with manager(s) grasp of business practices but ended on a good note.
Marc B.
|
Overall Experience
Rating:
5.0
Good service, no complaints
christopher l.
|
Overall Experience
Rating:
4.0
The bathroom isn't always unlocked.
Probably the friendliest staff of anywhere that I've been.
Dennis W.
|
Overall Experience
Rating:
5.0
Thanks..
JOSE FLAVIO C.
|
Overall Experience
Rating:
5.0
Great staff and building!
ELAINE F.
|
Overall Experience
Rating:
5.0
Only critique is there was a hole in roof of my unit that I didn't know about until a week before move out. I notified uhaul staff. They never responded. Aside from that the service & conditions great
ALLISON C.
|
Overall Experience
Rating:
5.0
Clean facility and friendly professional people!
RYAN M.
|
Reservation
Rating:
1.0
Rat poop was in my stuff...I see stray cats all the time and the lighting was poor
Olivia S.
|
Overall Experience
Rating:
5.0
Thank you
Steve T.
|
Overall Experience
Rating:
4.0
I would have loved to keep my space but just could not afford it
KIMBERLY F.
|
Overall Experience
Rating:
1.0
Items had paint chips and white paint spray drops all over it as it seemed they painted above and around unit. Damage to anything that was not in box. Bins covered with paint.
Charity B.
|
Overall Experience
Rating:
5.0
Very good.
PEYTON T.
|
Overall Experience
Rating:
4.0
None
GALITZA M.
|
Overall Experience
Rating:
5.0
I have been to this location thrice and have experienced great service. The staff is very helpful, courteous and always smiling. Thank you!