Customer Reviews for U-Haul Moving & Storage at Capitol Ave

5,424 reviews

755 Capitol Ave   Hartford, CT 06106
(Btwn Forest & Sisson)

(860) 527-5251

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(860) 527-5251

755 Capitol Ave
Hartford, CT 06106
(Btwn Forest & Sisson)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

STEVEN EGAN 
Rating:
5.0

The guys at the front desk were very nice and helpful! Thank you for your excellent customer service!!

Betzy Marrero  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sonia Robles 
Rating:
5.0

Thank you for all do going the extra mile i appreciate it a lot you are amazing thank again

Delroy Edwards 
Rating:
5.0

Customer did not leave a comment.

Kevin Hanley 
Rating:
5.0

Again not the location I signed up for on drop off.

William Sevon 
Rating:
5.0

Customer did not leave a comment.

Anthony Wright 
Rating:
3.0

Customer did not leave a comment.

Carolyn Clarke  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kesha Coleman 
Rating:
5.0

Customer did not leave a comment.

JASMINE GONSALES 
Rating:
5.0

Great customer service

Robert Bertolo 
Rating:
5.0

Customer did not leave a comment.

ANTHONY TATE 
Rating:
5.0

Customer did not leave a comment.

MIGUEL ALVAREZ  |  First Impressions 
Rating:
4.0

Nothing it was just fine

Elizabeth Kerrigan 
Rating:
4.0

Customer did not leave a comment.

Susan Dzialo 
Rating:
3.0

Sitting there waiting in line about half hour because people couldn't understand the rates that guy was given and there had to be translation being going on and it was really really not fair to us cuz we were on a time limit

Paul Doucette 
Rating:
5.0

This was a FULL SERVICE location, having all types of moving supplies and long hours of operation

Janet Prato 
Rating:
5.0

Customer did not leave a comment.

Brian Lindberg 
Rating:
5.0

Keep up the good work

Patrick Jeanlouis 
Rating:
5.0

Customer did not leave a comment.

Maria Ramos  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angie Lys  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

chrissie laforge 
Rating:
5.0

Service was fast, instructions explained and frees great.

shannel edwin 
Rating:
1.0

Customer did not leave a comment.

Michael Rusin 
Rating:
4.0

Customer did not leave a comment.

shumia brown  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angela Fernandez 
Rating:
5.0

Customer did not leave a comment.

Deondra Eason 
Rating:
5.0

Customer did not leave a comment.

Keith Mansfield 
Rating:
5.0

The gentle man was very professional.

TRACIAN LYNFATT  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tracian corrodas 
Rating:
3.0

Customer did not leave a comment.

LETICIA GOMEZ 
Rating:
5.0

Nothing really.

rosemary forrest 
Rating:
5.0

Customer did not leave a comment.

glayds lopez 
Rating:
5.0

Customer did not leave a comment.

Armin Rad 
Rating:
1.0

Customer did not leave a comment.

Marlene Velez  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Lorraine Simms 
Rating:
5.0

Customer did not leave a comment.

TODD ZELLER 
Rating:
5.0

Customer did not leave a comment.

VIJAY KUMAR CHERIPALLY 
Rating:
5.0

Customer did not leave a comment.

Zoe Eklund 
Rating:
5.0

Very professional and friendly loved loved the service

Nereyda Torres  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jose Mateo 
Rating:
5.0

Professional and an easy, hassle free experience. Thank you for your great customer service.

Jessica Oropeza 
Rating:
5.0

Customer did not leave a comment.

Timothy Bell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sharon Moore 
Rating:
4.0

Customer did not leave a comment.

Jose Torres 
Rating:
5.0

I winterwent you rent truck o Oder equipment they Nice to have warm

VICTOR BILBROUT 
Rating:
5.0

Customer did not leave a comment.

Daisy Reyes 
Rating:
5.0

Not good at all for roadside assistant. They are wayyy to spence..$305 just for a jump start...nope nope...

Obilio Silva 
Rating:
4.0

This is my 3rd UHaul rental this year, each for more than 3 days and 200 miles. This was a disappointing rental. The location service and staff were the best that I dealt with. They were friendly and efficient at pickup and drop-off. The vehicle was in poor condition. It had been cleaned, but the general wear and tear of the cab was well below expectations - and my expectations are just not that high. The ignition was loose, making starting and shutting off the vehicle without leaving it in accessory position an adventure. The parking brake release did not work properly and had to be worked at each time you engaged that brake - I was very concerned I would be stranded. The engine has a flutter at idle, that periodically appeared on the highway. The air bag malfunction light was on, so likely the airbag was not functional. The sun visor was sagging into the driver's field of view, and could not be adjusted. There were holes in the in the seats. The passenger door lock did not work from the outside - it looked like someone had broken into the vehicle once and it had been poorly repaired. This vehicle was not in a condition that was suitable for rent.

Mark Marino 
Rating:
5.0

Well done thank you

CAROLYN CARLSON  |  Overall Experience 
Rating:
5.0

Everybody at this location deserves a Raise....prompt and professional Is and courteous...

Loy Angus 
Rating:
3.0

you need extra staff members to attend to All Equipment returns with out having to wait to long. it wasn't fair to your 2 employee that were helping to hitch a up a haul leaving the store unattended. And having 6 customers waiting for equipment returns for almost another 30 mins. I'm thankful the attendant gave us an apology.

Nina Gonzalez 
Rating:
3.0

The return process is ridiculous. It took me about a half an hour to upload all the necessary documents. Never again. If I ever use your services it will be during working hours.

Randy Flythe 
Rating:
5.0

Staff, condition of truck, and efficiency of pick up and drop off . . . Excellent.

Fred Thornley 
Rating:
5.0

Liz was excellent

ELEANA CHANDLER  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Omar Ramos 
Rating:
1.0

Very rude to costumer

Maryse Souffrance 
Rating:
5.0

Chasity was very quick and had a great attitude great experience

Peter Dunbar 
Rating:
5.0

Customer did not leave a comment.

Scott Stallings 
Rating:
5.0

Great service, and easy pick up and drop off.

Jeffrey Macel 
Rating:
4.0

Customer did not leave a comment.

Jonathan Mayes 
Rating:
3.0

Customer did not leave a comment.

Shushanna Mignott 
Rating:
5.0

Great service 👍

CARLOS RODRIGUEZ 
Rating:
3.0

Customer did not leave a comment.

Cristian Rodriguez 
Rating:
5.0

Better trucks

KEVIN GARCIA 
Rating:
3.0

The van that was rented leaked. There was 1 and 1/2 deep water at the front of the van following the trip. A bookcase and six boxes were damaged.

Sigismund Sapinski 
Rating:
2.0

It was all business both times I rented from that location same attitude just very submissive I ask a question and she answered while walking out the door I then asked for a paper receipt rather than a email and that aggravated her because know she needed to go back into the building to get it. It was a easy drop off but i would definitely avoid the Hartford location need to be more friendly

Kareem Osborne 
Rating:
5.0

Customer did not leave a comment.

Abigail Gosselin 
Rating:
5.0

Customer did not leave a comment.

Jenesy Vazquez 
Rating:
5.0

Customer did not leave a comment.

Edward Brown 
Rating:
5.0

Shoutout to Kayjay

John Shevchuk 
Rating:
3.0

I removed my item from there because a lot of my stuff were damaged from the rats 🐀

Yomayra Morales  |  Overall Experience 
Rating:
5.0

People at the desk were completely rude . I will never want to see him again . I addition two packed pads that I did not request and I did not open were charged to my account.

alberto cohen-abbo 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Dionne 
Rating:
3.0

Customer did not leave a comment.

Raymond Lam 
Rating:
5.0

The truck I was given had its engine light on. Otherwise, everything was great. Fast service!

Jamin Importante 
Rating:
5.0

GREAT EXPERIENCE_ THEY ARE EFFICIENT AND PROFESSIONAL! NEED A RAISE.

Princess Hyatt 
Rating:
5.0

The U-Haul experience was excellent. The customer service was courteous, and the closing agreement was on time. The Equipment van rental was clean with no issues. The service was fast and efficient. I highly recommend U-Haul for their outstanding service.

Donald Padgett 
Rating:
4.0

I was over charged. Not happy. I did not get pads and they said that they will remove from my bill. I was charged for pad that I did not get.

Errol Lee 
Rating:
5.0

I thought the customer service was great, and the staff was really helpful and quick.

Nick Polit 
Rating:
1.0

There were rats in my storage and they left poop n pee all over my stuff and I had throw out my belongings

PEDRO RODRIGUEZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kouma Agbobli 
Rating:
5.0

great service.

CLAUDIA SPAULDING 
Rating:
2.0

It took me 3 hours to get the truck that I had already booked from the remote pick up because of the system was down. It was terrible, the app and the website was not working and I almost cost the non-profit company I work for $500 that we didn't have in fees because I almost was unable to get the truck.

Megan O'Brien 
Rating:
1.0

Better customer services and have employees who enjoy their job my whole experience was terrible from beginning receiving a truck with no heat I ordered a dozen of blankets and only received 1/2 of dozen rudeness from beginning till the end of time of check in

Adrian Valle 
Rating:
1.0

Customer did not leave a comment.

Salim Gusainov 
Rating:
3.0

The only inconvenience is the availability of 1st floor units. Also, the return policy of vehicle returns. I pickup st Main Street location Hartford, CT. Had to rent storage at Capitol Ave. But was unable to return vehicle at that location had to return back Main Street 🤔 after moving all day.

Theressa Walker  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Monica Hemmingway  |  First Impressions 
Rating:
5.0

Usually a seamless experience. I appreciate when the truck starts out with a full tank - much easier when gassing up before returning the vehicle.

Tom Bittel 
Rating:
5.0

Great service like always !!!!!

Emmanuel Molina 
Rating:
3.0

PRICES ARE OVERLY HIGH AND CHARGE AN EXTRA $35 FOR GOING HALF A MILE OVER!

Angel Amaro 
Rating:
2.0

The check engine light was on in the truck and it was shaking when braking and accelerating.

Megan O'Brien 
Rating:
5.0

Customer did not leave a comment.

Ted Stein 
Rating:
1.0

I went in on Saturday to rent a storage space and after I looked at it and payed I had to cancel just for the fact that they knew the back doors where we bring things in throw wasn’t working they wanted me to bring all my big things throw the main doors and it’s big enough just for us to walk throw it! Thesebplace shouldn’t be open at if ya warehouse ain’t working right! Now I have to wait until Monday or Tuesday to get the refund and go somewhere else to get on!

Diocelina Ofarrill  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rod Martin 
Rating:
3.0

Customer did not leave a comment.

RACHEL VIVAR 
Rating:
5.0

Leslie was very kind and knowledgeable she should be commended for being a awesome service representative I would continue to rent from this location

MARK WILLIAMS 
Rating:
5.0

Customer did not leave a comment.

ANDRE BALAZS 
Rating:
2.0

Rats infested

olivia strachan  |  Overall Experience 
Rating:
5.0

I would always use you guys

tammy mendes  |  First Impressions 
Rating:
5.0

Keep providing great customer service.

Stacy Giscombe 
Rating:
2.0

I received a call days later about my return as if I did not return it.

Shacara Johnson 
Rating:
5.0

I have no complaints. The pick up and drop off was easy, customer service folks friendly and efficient, and the truck in great condition.

Marybeth Lavelle 
Rating:
4.0

Wish I got a receipt for the end instead of wait for a email I never got

joesphine acquarulo 
Rating:
4.0

The customer service was amazing!! On all levels and I'm speaking all of the employees!!

Lasasha Elmore 
Rating:
5.0

As I declined insurance by Uhaul, I was asked to provide a proof of my own coverage. That was a logical question. The only problem was, it as not mentioned to me when I was filling our my reservation online. I was asked for insurance just before checking out, thus, there was an unnecessary delay. I should be advised to either purchase Uhaul coverage, or, be ready to provide a proof, when I was filling out the reservation online. Thks

Charles Maric 
Rating:
5.0

The

Abdoul-Ganiou Balogou 
Rating:
5.0

Customer did not leave a comment.

Zobeida Cruz 
Rating:
5.0

Very good service my 2nd time in the capitol ave area excellent team work thank you guys

Jahaira Rios 
Rating:
1.0

You make a reservation for a specific vehicle. They give you whatever they want. Take it or leave it.

David Sharka 
Rating:
5.0

Customer did not leave a comment.

Mark Christopher 
Rating:
5.0

Customer did not leave a comment.

Timothy Blackman 
Rating:
5.0

Customer did not leave a comment.

Marvin Wiggins 
Rating:
5.0

The staff at this Uhaul are courteous, professional and very pleasant to deal with. Whomever hired them did a great job! Victor Jarvis

Victor Jarvis 
Rating:
5.0

Check anything on the van with customer

Dadja Alou 
Rating:
5.0

Customer did not leave a comment.

Mark Dzialo 
Rating:
5.0

I ALWAYS use/end up having to use this site. Professional, courteous snd flexible.

TAMMY YOUNG 
Rating:
5.0

Upgrade trucks. Drivers seat all torn.

Mark Merin 
Rating:
5.0

Customer did not leave a comment.

Marcus Jasso 
Rating:
5.0

N/a

Tanesha Cason  |  Online Move In 
Rating:
1.0

I arrived at seven this morning, and nobody showed up until 30 minutes after it was supposed to be open. I made a reservation for a storage unit last night, past 7 PM because my move-in went on late. And the customer service representative didn’t mention that I wouldn’t be able to get the unit last night because it was past seven. Very frustrating experience. Overall, I would not recommend this to other people.

NATHAN MACDONALD  |  First Impressions 
Rating:
1.0

The storage facility was filthy rats and rat feces all in my my stuff that's why I left my stuff there and I'm scared to go in my storage I never went back there and I didn't want my stuff again that's how bad it was

Tonya Jones  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANTHONY WAYSOME  |  Overall Experience 
Rating:
1.0

DISGUSTING FACILITY, KJ WAS VERY RUDE TO ME ! MICE INFESTATION, MICE IN THE WALK WAY JUST SITTING THERE NEAR THE UNITS. STAFF MADE ME FEEL BAD BECAUSE I WAS NOT OK WITH THE MICE . I WAS IN TEARS BECAUSE OF THE NASTY DISGUSTING FACILITY AND UHAUL STAFF . I CAN NOT WAIT TO GET MY THINGS FROM THERE ! IM CALLING CORPORATE!

LATOYA GRAVES  |  First Impressions 
Rating:
4.0

Customer service was great, only thing I didn’t like was the rat traps

DAVID SITTON  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

LESLIE MEDINA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GENESIS RAMOS-RODRIGUEZ  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carol Vazquez  |  Overall Experience 
Rating:
1.0

You guys have alot of rodents that was all over my furniture with droppings and urine, it destroyed my couches and other things. This facility needs to Inprove

CHERYL SOARES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Whitley Lewis-Gray  |  Overall Experience 
Rating:
5.0

They were ready to help, and experienced. Very nice and easy experience!

Betzy Marrero  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Valerie Thomas  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stanley Johnson  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

rassie lindsay  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deanna Dowdell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kesha Coleman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TAMIKA SPENCE  |  Overall Experience 
Rating:
1.0

Excessive damage to my newly purchased furniture. Rat droppings (faces) and chewings all over my couch and furniture from your storage . I will be seeking financial compensation for the damages. Small rats also entered my new home during transfer from your storage . You’ll be hearing from my lawyer.

TANNYA LEWIS  |  Overall Experience 
Rating:
5.0

The staff was very helpful and friendly. I would recommend this location to family and friends.

ESSIE PATTON  |  First Impressions 
Rating:
5.0

Excellent customer service the employees was super kind and respectful

ARMARNI CHANNER  |  First Impressions 
Rating:
4.0

N/A

rassie lindsay  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jorge Rodriguez  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ISABEL BERMUDEZ  |  Overall Experience 
Rating:
1.0

No help or assistance with those who are relocating. No discount to help those who are loyal to their payments such as : paying on time , purchasing all their materials from this company ext….

Carol Davis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charnell Gerald  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

maria nieves  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

pedro rosa   |  Overall Experience 
Rating:
5.0

Pleasant and it's near my house.

Alexandria Barberan  |  First Impressions 
Rating:
3.0

It was ok cuz the charge to store ur items is very pricey, as opposed to other facilities that are cheaper, and I can't say this for all employees but some of them look at u like they don't wanna help u sometimes, and that's about it

Antwan White  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Demetria Scott  |  First Impressions 
Rating:
5.0

Excellent

Dennis Eschenbrenner  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Vazquez  |  First Impressions 
Rating:
5.0

Really good friendly great staff

Carlos Rivera  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charnell Gerald  |  First Impressions 
Rating:
2.0

I reserved a storage space for a 2bedroom and when I arrived the storage unit was for a1 bedroom. They also had sent texts to my daughter phone instead of mine. We have different names and different phone numbers. I don't know how that happened. Plus you keep texting me about not being able to debit my account for storage. I don't have a storage with U-Haul. So why would you be trying to debit my account. No I wouldn't recommend this company to family or friends.

Angela Hickman  |  Overall Experience 
Rating:
3.0

Need to be better on communication/professionalism

Jayla Webb  |  Overall Experience 
Rating:
4.0

I'm just glad we reached an solution. Problem solved. Thank you.

Angela Hickman  |  First Impressions 
Rating:
3.0

I think when you are a customer for years,if you are behind one day in your rent its not necessary to lock your room...it is a disrespectful to a customer..thanks

Ricardo Casado  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lizuannette Arroyo  |  Overall Experience 
Rating:
5.0

The staff person who assisted me was great, knowledgeable, professional and courteous.

RAFAEL PICHARDO  |  First Impressions 
Rating:
4.0

My only complaint was the increase in my bill every few months

Pablos Correa  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Feliberta Morales  |  Overall Experience 
Rating:
5.0

Excellent service customers any time

Daniel Luna  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Isaiah Terry  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Keshanna Osborne  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deanna Dowdell  |  First Impressions 
Rating:
5.0

Very good job

Martin Hernandez  |  First Impressions 
Rating:
5.0

All good

Madeline Hernandez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Crystalie Avalos  |  Overall Experience 
Rating:
1.0

Very rude , disrespectful and don’t do there job correct

LUCIA SWAN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KAREEM ROBINSON  |  First Impressions 
Rating:
5.0

I like how clean the storage place is, and how fast they work to get you, what you need which I appreciate everyone help there. Thank You very much, Kirk Ramsey, bye

KIRK RAMSEY  |  First Impressions 
Rating:
5.0

Thank you for your help❣️

ROSA ROLDAN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shantel McClain  |  First Impressions 
Rating:
4.0

My storage was on the second floor after moving from the first. That was the only problem.

Tashanda Williams  |  First Impressions 
Rating:
5.0

It's the right place to keep all you stuff save.thanks !!!

carmen cuevas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ashley Santiago  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Carol Davis  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Leonard Jackson  |  Overall Experience 
Rating:
1.0

Lot of garbage at the main entrance.. rise the price a lot of time. I started paying 70 in less than 2 years i was reaching the 100s

luis flor  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Americo Figueiredo  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROSA ROLDAN  |  First Impressions 
Rating:
3.0

The storage I rented the doors don’t close right & I say rat poop in my storage.

EVELYN HERNANDEZ  |  First Impressions 
Rating:
5.0

The staff were very helpful and storage unit was perfect for my needs.

Robert Duncan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marybel Lopez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joset Reyes  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Hector SANCHEZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ashlee Jackson  |  First Impressions 
Rating:
1.0

The Capitol Ave location in Hartford did not have a storage unit large enough to accommodate my property, so Kevin Skeete made a reservation for me at the Brainard Road location. When I arrived at the 40 Brainard Road location, I was told that the unit was unavailable and it could be days before a dumpster was available to clean it out. I had a truck with me at the time and movers in the vehicle waiting to offload. I had to go with Extra Space storage instead.

Andrew Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessie Thomas  |  Online Move In 
Rating:
5.0

The person who took care of me was very polite , generous & vey helpful … The employee was about 2 months old but the way he handled everything on spot … to me that’s a great team member & would like for him to move on up thank you for your Service time and patience

Stephanie Rodriguez  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

CURTIS RUSSELL  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

darlene perez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ABENAA BROWN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Crawford  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAQUAN BERGER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aaliyah Cunningham  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DIAMOND SERRANO  |  First Impressions 
Rating:
4.0

They need to have better control of the rats in the place when I was walking in there was a big fat rat tuning in the floor and I was glad that my niece diet see it she is very scare of rats place work better to control your problem its not good for business

Madeline Hernandez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chris Lamperelli  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kathiria Medina  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Leonard Jackson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

FRANK PAUL  |  Overall Experience 
Rating:
5.0

Thank you💓

Tadae Love  |  Overall Experience 
Rating:
4.0

I have had bad business dealings with U-Haul in 2018 of over charging me in late fees,and also the last time I gave my card number to pay my storage bill, a young lady CSR back in Jan 2022, someone try to charge two grub hub charges for $64 and change each and they try to do some shopping online for $189 and some change, the only reason I know it was from someone who worked at U-Haul because it was a new càrd and that CSR was the only one I gave that number to. So no I will not be recommending no one to rent storage space because they hire dishonest employees. It just so happens that I have security protection on the card and all three transaction were declined and a hold was placed on my card until I notified the bank.

April Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RICHELLE WELLS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JASON COMBS  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

THELMA GILBERT  |  Overall Experience 
Rating:
5.0

The best

Stanley Johnson  |  First Impressions 
Rating:
2.0

I was locked out my storage when my payment was made so that was very inconvenient especially when it was a holiday....

wayne tripp  |  Overall Experience 
Rating:
1.0

Some of my property was damaged while in the U-Haul. I reported the damages to the store.

Paul Mark  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ebony Williams  |  First Impressions 
Rating:
5.0

I’ve had the pleasure of renting both storage unit and a few trucks. The manager was very understanding, accommodating and professional. Excellent and sufficient customer service from both Kevin and staff.

Tinaka Dailey  |  Overall Experience 
Rating:
5.0

Kevin did a great job assisting me !! Great company representation

Sydnee Ransom  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angelica Gonzalez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nana Addo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

taishleen mendez  |  Overall Experience 
Rating:
5.0

Great People

Miosotis Ocasio-Ortiz  |  First Impressions 
Rating:
1.0

Mis cosas se dañaron con la humedad y tanto dinero qué cobran por mes deberían de incluir seguro la humedad daño mis cosas nuevas no se lo recomiendo a nadie lamentablemente

MARITZA RODRIGUEZ  |  Overall Experience 
Rating:
5.0

The manager and assistant manager were very helpful.

Stephanie Colon  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JoShonda Guerrier  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALBERTO MORALES  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Consandra Depugh  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Maricely Arroyo  |  Overall Experience 
Rating:
3.0

Good with storage; no issues. You pay your monthly fee and belongings are safe and secure. Location is convenient but an update of storage facility would be nice.

TIANJDRA MILLER  |  Overall Experience 
Rating:
2.0

I requested a first floor storage space because I was storing many heavy boxes after hours. When I got to the facility around 9pm, the storage was on the second floor making it impossible to carry up the boxes. I could not use the storage. After two tries, local staff was able to cancel my reservation and return my payment.

Efrain Agosto  |  Overall Experience 
Rating:
5.0

All the staff was very helpful an kind

Troy Toland  |  First Impressions 
Rating:
5.0

The only problem I had is when I tried to call they were long wait times and sometimes you just didn't get an answer that's not good you need to be able to get in touch with them better other than that my experience with U-Haul storage and trucking it's fine thank you

Cathy Tate  |  Overall Experience 
Rating:
4.0

U-haul staff was very helpful in getting me the storage space i needed. They also was understanding in me getting my date mixed up and not having to pay a late fee. This is real good facility.

Earl Brown  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DENISE GOOGE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CARMEN HAMIDOU  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALBERTO MORALES  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

EDGARDO GARCIA  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Shastiry S Matos Quinones  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

terry flowers  |  Overall Experience 
Rating:
5.0

Keep up the good work.

alvin hankerson  |  First Impressions 
Rating:
2.0

The representative does seem to know what she was doing to many mistakes costing me time and money.

DEVON WILLIAMS  |  First Impressions 
Rating:
4.0

Only issue is that there was a truck blocking access in the unload area.

Josue CHARLES  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Fred Hollis  |  Overall Experience 
Rating:
3.0

People are dumping their furniture in front of the main access way. Not only does it make it inconvenient but it also make the storage look like a local dump. Your staff do a great job making it clean but that recycling idea that you guys got have to go because it simply turned into the local dump. 95% of the things that the people left is straight up GARBAGE that can not be salvage. Fix this problem immediately. Your staff do a great job of keeping the place clean.

olivia strachan  |  First Impressions 
Rating:
1.0

I lost all my belongings because the unit was infested by rats and roaches and I never got my insurance back for the unit after I paid for insurance. I lost years of stuff including my kids baby blankets. I was just so unhappy with the out come of everything.

Irene Collier  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tiffany Walcott  |  Overall Experience 
Rating:
4.0

Kevin was great, very helpful and provided great customer service

Taylor Renaud  |  First Impressions 
Rating:
5.0

Third year in a row renting from this location - close to the University, great hours of operation, friendly staff!

Douglas Nash  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cynthia Swain  |  First Impressions 
Rating:
5.0

Thank you so much very helpful staff. Super clean inside and out. Hallways, storage units and front desk all super clean. Employees working hard and staying busy. Payment methods convenient and affordable. online access was also great.

Jessica Oliveras  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

hipolita feliciano  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GRISELENID RODRIGUEZ  |  Overall Experience 
Rating:
5.0

Great Manager he helped me with my unit and provide some additional information

ivan palou  |  First Impressions 
Rating:
5.0

Friendly staff, convenient location, great rates.

Douglas Nash  |  First Impressions 
Rating:
5.0

Estuve satisfecha con el servicio y lo recomendaría 100% . Gracias por todo.👍🙏

Ketzy Mendoza-Espinoza  |  Overall Experience 
Rating:
4.0

Staff were pleasant and courteous! Facility clean throughout!

carmen Roman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard Parmlee  |  Overall Experience 
Rating:
3.0

The young lady that helped on Wednesday Feb 6th and rhursday Feb 7of 2020 her name is April In the Capitol Ave Hartford Ct office lI wpyld personally like to give her an above average rating.

april smith  |  Overall Experience 
Rating:
2.0

If you're going to add something to the building don't make the customer pay for it as an (extra) tax on their monthly bill

Alexei Bell  |  Overall Experience 
Rating:
5.0

Excelente muy buen servicio

Maria Ortiz-Roman  |  Overall Experience 
Rating:
5.0

great place

RONALD SOLTZ  |  Overall Experience 
Rating:
3.0

I will be calling because I don't agree with your terms I did not use my unit for the whole month there for u should receive most of my money back I will be calling Monday morning thank you

Latoya Beecham  |  Overall Experience 
Rating:
3.0

Everything was great. The young lady behind the counter, the short dark skin one was a great help. If it wasn't for the mice getting all in over your stuff you would have a A-1 shop.

Willie Shedrick  |  Overall Experience 
Rating:
4.0

Clear explanations of the parameters of rules and service

terry flowers  |  First Impressions 
Rating:
5.0

Great

Luis Alberto Rivera  |  Overall Experience 
Rating:
5.0

Love the place and the people

Hazelyn Olmstead  |  Overall Experience 
Rating:
4.0

I was [leased with my experience with U-Haul Storage facility..

VIRGINA SANDERS  |  Overall Experience 
Rating:
3.0

I saw rat’s dropping on my belongings. I had always paid on time, never missed payments but when I went to my storage unit I saw that they had put a second lock on my unit denying me access.

Sheila Berrios  |  Overall Experience 
Rating:
4.0

A little dark inside. I had to find a second unit with higher ceilings for some tall items. There’s not enough parking space for customers. Staff were excellent.

Fred Storey  |  Overall Experience 
Rating:
1.0

Rodents headquarters i lost 2 bins there. Never again will i use their storage or recommend it anyone unless they want their good damaged by rodents.

alma loftly  |  Overall Experience 
Rating:
3.0

Staff friendly. Some problems with manager(s) grasp of business practices but ended on a good note.

Marc Burns  |  Overall Experience 
Rating:
5.0

Good service, no complaints

christopher lay  |  Overall Experience 
Rating:
4.0

The bathroom isn't always unlocked. Probably the friendliest staff of anywhere that I've been.

Dennis West Jr  |  Overall Experience 
Rating:
5.0

Thanks..

JOSE FLAVIO CRUZ-LEON  |  Overall Experience 
Rating:
5.0

Great staff and building!

ELAINE FOURNIER  |  Overall Experience 
Rating:
5.0

Only critique is there was a hole in roof of my unit that I didn't know about until a week before move out. I notified uhaul staff. They never responded. Aside from that the service & conditions great

ALLISON CLARK  |  Overall Experience 
Rating:
5.0

Clean facility and friendly professional people!

RYAN MORICH  |  Reservation 
Rating:
1.0

Rat poop was in my stuff...I see stray cats all the time and the lighting was poor

Olivia Strachan  |  Overall Experience 
Rating:
5.0

Thank you

Steve Toso  |  Overall Experience 
Rating:
4.0

I would have loved to keep my space but just could not afford it

KIMBERLY FOSTER  |  Overall Experience 
Rating:
1.0

Items had paint chips and white paint spray drops all over it as it seemed they painted above and around unit. Damage to anything that was not in box. Bins covered with paint.

Charity Bates  |  Overall Experience 
Rating:
5.0

Very good.

PEYTON TINDER  |  Overall Experience 
Rating:
4.0

None

GALITZA MARTINEZ  |  Overall Experience 
Rating:
5.0

I have been to this location thrice and have experienced great service. The staff is very helpful, courteous and always smiling. Thank you!

Harish Jadeja  |  Overall Experience 
Rating:
5.0

Great staff and location

Melissa Hernandez  |  Overall Experience 
No reviews have been submitted for this location.

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