Customer Reviews for U-Haul Moving & Storage at Capital Circle Northwest

2,615 reviews

5010 W Tennessee St   Tallahassee, FL 32304

(850) 576-2317

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(850) 576-2317

5010 W Tennessee St
Tallahassee, FL 32304

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Warren Sandmann  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

WARREN SANDMANN 
Rating:
1.0

Customer did not leave a comment.

Makayla Taylor 
Rating:
4.0

Customer did not leave a comment.

ASHLEY JOHNSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Judy Parker 
Rating:
4.0

Move in was a little bit confusing. Due to limited options was offered a storage unit that wasn't cleaned out but agreed to move in since the lock was included, contract was on monthly to month, using as a storage until end of month. Didn't have a 10x7 available so went up instead of downsizing. Enclosed is a photo attachment of what the storage unit looked like before moving in. Hope to resolve or receive a month free on next rental when downsizing or moving into new until. Inconvenience of cleaning and having the risk orf being accused of damages did not cause. Sent picture to manage email. Assured can move out no contract no fees no problems. Expected move out date to another unit is April 19, 2024. The manager step in towards the end of the transaction to make corrections on account. Mr. Burns and some other prospects were on site waiting. 1st month free was valid only with purchase of moving truck, and didn't want the inconvenience of signing the same contract twice neither wanted my signature electronic in order to copy & paste. So request a paper print out due to all the hacking/scammers & fraudulent activity. U-Haul provides individually alarmed rooms and twice the protection & security so the customer service & standard advantages made up for the headache artificial intelligence was giving Crystal Nicole Coley. Signed as all rights reserved to Crystal Nicole Coley not to family or friends. Definitely having a better experience at U-Haul then the last storage unit. 1 thing on my prayer list answered. Added insurance($5,000) on March 25, 2024 to cover books documents containers paint art supplies clothes electronics devices(intel), hair tools/equipment, clothes, clothing rack, suitcase $1,000 equal or less to in cash notes Resolution to trespass warning against visitors, friends, start properties or personal properties hanging out without being posted. All rights reserved to Crystal Nicole Coley acknowledge that while U-Haul in this facility takes certain precautions to provide clean dry and secure storage rooms and agree that U-Haul in this facility does ensure my property and does have the responsibility to provide insurance for my property as effective March 25th of 2024 furthermore I agree that U-Haul in the facility are responsible for any damages or loss that may occur to the property while in storage. And understand that it is requirement for U-Haul in the facility to maintain insurance coverage for my goods or property as long as they are in the storage facility. With the exception of customers moving out leaving property behind and the manager considering unclaimed property rules and procedures the premises and office were clean. The unit moved in was not moved in ready or clean so emailed and spoke to manager about moving out since none of my options were available.

Crystal Nicole Coley  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sheila Cumbie 
Rating:
5.0

Seamless process.

Brett Jeffrey 
Rating:
2.0

I should have checked the paper that i had to pre-agree to. I went to home depot, and after i wanted to mark the miles, so i would know how far it was to my house. I noticed that my milaege was 44 miles over what the uhaul paper said. I had figured i had maybe done 4 at the most, and they simply got it off by 40. But of course, when i returned it, i couldn't tell anyone, becausevthey were closed.

Marcus Noble 
Rating:
5.0

Customer did not leave a comment.

JIM PITTMAN 
Rating:
5.0

Customer did not leave a comment.

Hamim Mirimu 
Rating:
4.0

Customer did not leave a comment.

John Cooper 
Rating:
4.0

We returned the trailer one day and the staff helped get the car off and removed the trailer. The truck was returned remotely via the U-Haul app and the process was easy.

Michael Elder 
Rating:
5.0

Customer did not leave a comment.

Sebastian Hughes 
Rating:
1.0

Very unprofessional. Stealing money.

Iquishia Chappell 
Rating:
5.0

Customer did not leave a comment.

Shameka Wallace 
Rating:
5.0

Customer did not leave a comment.

MELINDA BROWN 
Rating:
5.0

Both locations, pick up and drop off were great. The truck was clean and drove great. Thank you.

Robert Skalski 
Rating:
5.0

Truck was really raggedy

Tamars Godbolt 
Rating:
1.0

The facility was hot I mean 85 degrees hot. It felt cooler outside than inside the climate control storage. There was a used nasty mattress in the hall old junk sitting by the door with trash down the aisle. When I opened my new storage a damm rodent trap with poison sitting in there. Homeless people standing around and beating me through the door. This place doesn't give me clean or safe. I wouldn't store anything at this facility not even trash. The best decision I made was to ask for a refund.

Jasmine Harris  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Shemar Williams 
Rating:
1.0

We had a hitch installed on 3-15-24. What was supposed to take 1-2 hrs turned into 7 hrs!!! We repeatedly asked how long it was going to take but were told "we don't know". With the exception of the young lady at the desk, we were treated rudely. This is unacceptable. We will no longer use or endorse UHaul, the ONLY company we've been with for over 30 yrs. We will be going with your competition from now on.

Tom Brunelle 
Rating:
4.0

Customer did not leave a comment.

wayne covington 
Rating:
5.0

Customer did not leave a comment.

joseph wilson jr 
Rating:
5.0

Customer did not leave a comment.

DIANE LYNN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andros Miller 
Rating:
5.0

Great service and delivery

Ronald Gear 
Rating:
4.0

Customer did not leave a comment.

marven chercass 
Rating:
3.0

Pick-up location was changed at last minute & we had to accept a smaller truck to use correct location which made our move very difficult. We also were not provided with the dolly that was requested which added to the difficulty of the loading process. Reservations made in advance SHOULD have meaning and be accommodated rather than the customer being forced to use inadequate equipment.

Donna Ware 
Rating:
3.0

I believe that if you return the vehicle back with more gas than was originally and way earlier than predicted to it should be a credit or at least points off that would go towards your next rental.

Timothy Crumity 
Rating:
5.0

Customer did not leave a comment.

Makenzie Lamb 
Rating:
1.0

The manager a Young thin afro-american man wearying glasses was the most contrary business person I ever did business with. When I politely advised him I was not happy with his service he told me to "Get the fuck out" When I asked two of the employees who were on duty at this time one a new hire of 3 days the other a younger and more polite and agreeable operator just smiled in the affirmative when I asked him if this was a common occurrence with the way this manager treated customers . I suspect your losing more business than you know with this character. I will never return to this location as his face is burned in my memory furthermore I will advise all my contacts to steer clear of this place. Good Day Gentilmen

Otilio Orabona 
Rating:
4.0

Customer did not leave a comment.

LaRae Chasteen 
Rating:
5.0

They were great

nic nunez 
Rating:
5.0

The guys here were great!

Mario Allegretti 
Rating:
5.0

The guys here are awesome no problem what so ever

Mario Allegretti  |  First Impressions 
Rating:
5.0

This U-haul location always gives great service whether picking up or returning a unit. It's the largest multi-service rental location I've experienced. Their customer service is knowledgeable of their products, the details of the rental are explained well, they have a well-stocked selection of moving products, and they close later than most locations, which is great when you have a unit to return after a long day of moving.

Sheri Williams 
Rating:
2.0

U-Haul app and website are horrific. 800# constantly directs you there. It is extremely slow and freezes up constantly. Additionally, customer service at 800# constantly miscommunicated. I had (4) U-boxes that were scheduled to be delivered on the same day. For some reason, one box was left in Tallahassee despite assurances from 800# that all four boxes were scheduled to arrive at the same time. As a result, I was hit with another $500+ for delivery of the one box in addition to the $800+ for the three boxes. As a result of U-haul neglecting to delivery the one box with the other three, I was also hit with another month's storage fee. I will be needing a 6'x12' trailer for at least two more trips. I will be looking into other options other than U-haul. U-haul made a stressful situation even more stressful.

Eric Kittok 
Rating:
3.0

Customer did not leave a comment.

Carolyn Walker 
Rating:
1.0

Dropped off trailer Monday morning. They never checked it in. I called 3 different times and each time was told they would take care of it. Wednesday, I drove up there again 20 miles and got them to check it in. In all actuality, they had already rented it again. It wasn’t on the lot.

scott pratt 
Rating:
5.0

Customer did not leave a comment.

ARNULFO SIMONDAC 
Rating:
5.0

My experience was excellent. Savion J is an absolute Gem of an employee and an exemplary human being. This guy is a shining example of what this world needs more of. The car dolly worked fine too, a little bouncy when unloaded. Overall 10/10

Joshua Abbott 
Rating:
5.0

I had an amazing experience with this company. The customer service was outstanding! I was so pleased with the service I received from this business. They went above and beyond to help me!

Cynthia Davison 
Rating:
5.0

Customer did not leave a comment.

Jennifer Millsap 
Rating:
5.0

Customer did not leave a comment.

Price Samborn  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CARLOS PEREZ-VILLA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Paul 
Rating:
2.0

On the way to the drop off city uhaul called and said the drop off location was changed. The new location was on the other side of town. That would be about 30 minutes further. After being on hold for some time and several redials due to system dropping me or being sent to wrong person I found out why. Turns out, according to Uhaul staff, no one else on the east side of Tallahassee was taking drop-offs. Just thought I would let you know. P.S. I received a text that said you guys were giving me a discount. I have not seen the discount.

Patrick Sullivan 
Rating:
5.0

They’re great!

Kim Justine Canoza 
Rating:
4.0

Need faster service with customers

Toney Hines 
Rating:
5.0

Customer did not leave a comment.

Lakeira Seay 
Rating:
5.0

Customer did not leave a comment.

Alan Stayt 
Rating:
3.0

The poor guy opening up didn't have any help. He was bombarded with customers at 9am without anyone to assist him. Trailers were fine though it took three tries to get an auto transport that had all the lights working.

Paul Zarychta 
Rating:
5.0

Best customer service all around from the person who answers the phone to the delivery person! I highly recommend 10/10!!!

Saray Chavez 
Rating:
5.0

I have no complaints and no issues with this location. They didn't have either of the dolly's that we rented but that wasn't their fault. They did not have our original reservation. Again, no complaints at all with this location. The service was good the staff was friendly and helpful. However, our experience with UHaul overall was horrible! Our original reservation was confirmed and then for some unknown reason it was transferred to another location 40 miles away. Nobody could help us, the original location made no effort to help us, we were sent to another location, they couldn't help us! We called Traffic and they couldn't find anywhere that had the equipment that we reserved. A toatl nightmare. Thankful that this location came through for us like they did.

William Money 
Rating:
5.0

The trailer’s interior was fine but the exterior was very dirty and had considerable winter snow-type dirt and film that needed to be washed off. I’m not sure they have the right equipment to do this. Generally however all staff were VERY helpful and courteous.

Dan Buker 
Rating:
5.0

Very friendly and helpful!

EMMETT KLUMP 
Rating:
5.0

Staff was excellent.

Raymond Armstrong 
Rating:
5.0

Great service

Dana Roebuck 
Rating:
4.0

There could be better signage as to where you go when you are returning equipment as there are multiple entrances to their building.

Mark Bjordahl 
Rating:
5.0

Great service

David Vickers  |  Overall Experience 
Rating:
5.0

Was a great experience! Staff was nice. Service was excellent! Was in and out very fast!

David Ladue 
Rating:
5.0

Nice and friendly employees

Gerald Thomas 
Rating:
5.0

I had an E-Alert that was a mistake but it would have been better to know that when I made the reservation because that could have been a waste of time.

Troy Walker 
Rating:
5.0

Customer did not leave a comment.

John Skelly 
Rating:
3.0

I had ordered a utility dolly and a furniture dolly weeks before I was to pick up my rental and February 17. When I got to the store to get my truck they told me they had no dollies. So the only thing I could do was to buy one. So I had to pay $80 plus tax for a dolly. This definitely needs to be corrected. I heard the same thing happened to two other people that had ordered dollies and when they got to the store they were none

Mary Bonney 
Rating:
5.0

Customer did not leave a comment.

David Powers 
Rating:
5.0

Customer did not leave a comment.

Don Young 
Rating:
1.0

Not enough staff. Had to wait way too long for help. No clear direction in drop off. Very bad experience.

Lisa Carrin 
Rating:
5.0

Customer did not leave a comment.

sandra sandriahaskell 
Rating:
5.0

Customer did not leave a comment.

jason wright 
Rating:
5.0

Customer did not leave a comment.

Darineya Dent 
Rating:
3.0

Customer did not leave a comment.

Lucas Aid 
Rating:
1.0

Customer did not leave a comment.

Jeseline Taveras 
Rating:
5.0

Customer did not leave a comment.

Letitia Howard   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Zac Lawton  |  Overall Experience 
Rating:
3.0

Forgot to give me the furniture dolly I rented. Very hands off and not great customer service.

ANTHONY DEMORO 
Rating:
5.0

Customer did not leave a comment.

Steven Sizemore 
Rating:
5.0

Customer did not leave a comment.

Eileen Pray 
Rating:
1.0

This was a couple months ago, so hopefully it has been resolved by now. I have used Uhaul often over the years and have always had good luck with every other location, except this location. The situation is that I reserved online a certain size trailer about four days ahead of time. It was confirmed online and I received a confirmation number. No one from Uhaul ever contacted me after that to say there was a problem in picking up the trailer as scheduled. When I arrived at the appointed day and time to pick up the trailer, I was told they did not have one. And equally as bad, the person acted like they didn’t care. I got the impression that it happens a lot at this location. So, I was left “high and dry” without a trailer by someone that couldn’t have cared less. I will never use that location again.

JOSEPH WILLIS 
Rating:
4.0

Customer did not leave a comment.

Scott Walker 
Rating:
5.0

Excellent customer service! No negatives!

Patricia Harmon 
Rating:
5.0

Customer did not leave a comment.

Hector Otero 
Rating:
5.0

Customer service was excellent the guys were really nice thank you for your service

kimberley jones 
Rating:
1.0

Have vehicles cleaned Out and ready for next family or single person to use also better communication i waited 20 mins in line when my vehicle was already outside and ready with keys in dude told me i would have to wait in line for a key .

Jaleanna Fullmore 
Rating:
1.0

I have rented Uhaul for over 30 years.. both local and cross country. I never had an issue until Monday. I rented a van on Monday. I drove back to work... drove back to work on Tuesday...drove to a garden center at lunch.. went to go back to work and the van would not start... an employee of the garden center gave me a jump start. went back to work.. leaving work to go home and the truck would not start... got a 2nd jump start... drove home.. the next day started to go back to work... truck would not start.. my grandsoover n came over and jump started the van... at that point I decided to return the truck 5 days early...on Wednesday I received an email with my receipt only to realize that they charged me a refueling fee.. I did not refuel because I did not want to turn off the van..

Timothy Lawson 
Rating:
5.0

This is the only location in town that actually cares about their customers

Miguel Otero 
Rating:
3.0

Let customers know the difference in the rentals and what needs credit and what does not need credit

Tyrone Brown 
Rating:
4.0

Customer did not leave a comment.

billy sampson 
Rating:
1.0

Was initially given the wrong location. Interior roof truck hadn’t been cleaned. Waited on hold for 40 mins to discuss this with local staff. Had trouble turning it over day one early am when I Ubered over to get it. Wouldn’t turn over the night I brought it back. The road service guy was able to start it, but found issues with it. I was not able to do what I needed to do with it and only drove it from the lot to my home. Can quantify almost all of this. Call if you want more info!

ELIZABETH MURPHEY 
Rating:
5.0

Outstanding Performance. On time and reliable.

Charles Cantrell 
Rating:
5.0

Customer did not leave a comment.

Tamara Harvey 
Rating:
1.0

Complete garbage. Service was trash and I got charged way more than estimated. I'm never using uhaul again

Marquis Graham 
Rating:
5.0

Customer did not leave a comment.

Casondra Bennett 
Rating:
5.0

Customer did not leave a comment.

Robert Manley 
Rating:
2.0

Staff not friendly

Bonnie Bussell 
Rating:
1.0

It’s not this location that i have a complaint about its Uhaul itself

Sharyle Branch 
Rating:
5.0

Customer did not leave a comment.

Marvin Williams 
Rating:
5.0

Customer did not leave a comment.

Raul Hernandez Rincon 
Rating:
2.0

Visit this location and see how your staff treat customers. Lazy, attitude act like you are taking up their time. The afternoon crew. Plus gave the tow dolly I paid for and was coming back for away. When I acted about my movers said they have nothing to do with it.I was told to go online with the pamphlet I was given. No answer so I had hire my own movers. Than after I was packed about to pull out. The movers I reserved from Uhaul called saying they on the way. So I had to call the 800 number to cancel. This was not a good experience with this location.

Paul Jones 
Rating:
1.0

Truck was horrible mechanically and otherwise. The whole process was horrible

Troy Hollis 
Rating:
4.0

Vehicles should be washed between rentals. They should also be rented with full fuel. I’m sure renters that fail to fill vehicle are charged a premium for the fuel to be replaced. It should be done so the next renter doesn’t have to guess where 5/8’s of a tank is.

Glenn Broga 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER BENTLEY 
Rating:
1.0

I’ve used this location multiple times and always have been satisfied with the service….NOT this time. The guys working did not want to do their job and it was very apparent that we were disrupting their day by coming in and being a U-Haul customer. The guy that (barely) checked me out was either under the influence or suffering from a hangover. When I brought the truck back, a different guy told me I had to check the truck in myself on the app. I didn’t have my phone and had to insist that he did his job and check the truck in.

Dan Chezem 
Rating:
5.0

The staff and service and prices were the best,start to finish....

Melissa Connell 
Rating:
5.0

Customer did not leave a comment.

wanda mckenzie 
Rating:
4.0

Customer did not leave a comment.

Patrica Gross 
Rating:
4.0

Customer did not leave a comment.

sherry bradshaw 
Rating:
5.0

Customer did not leave a comment.

Earnest Arnold 
Rating:
5.0

They do great as is

cameron mast 
Rating:
5.0

Customer did not leave a comment.

Jeff Pierre  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Vincent Jackson 
Rating:
1.0

The guy at the front didn’t really explain to us where the unit was. It’s all like a big, abandoned strip mall. It was hard to find and frustrating. I had to drive around for a while and finally return to the front desk to ask where it was again. They should have someone show you where your unit is. Customer service is non-existent. Rude staff with a “hurry up and leave” mentality.

Elissa Nester  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dawn Richards  |  First Impressions 
Rating:
5.0

I really appreciate you guys for helping me out.

Dock Brown  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

richard Richardson  |  Overall Experience 
Rating:
5.0

Highly recommended! And a blessing to my family and I ! Thanks Team . May God bless Happy New year

stephanie starks  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

stavae raines  |  Overall Experience 
Rating:
5.0

Great experience! Helpful Staff! 10/10 definitely recommend! Thanks again!

DELSHILDDICK FREDERICK  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LATOYA BROOKS  |  Overall Experience 
Rating:
1.0

I was continually billed and harassed after moving my things out. A manager by the name of James said that he would take care of everything but the bills and notifications never stopped. I moved out of town where my storage was at over 3 years ago.

Jamila Lewis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Calvin Wood  |  First Impressions 
Rating:
3.0

Prices are too high this is why I left. I can’t in good faith to ppl I know refer a storage facility with these high prices.

Belinda Prather  |  Overall Experience 
Rating:
5.0

Keep up the good work but add more staff. At least 3 per shift.

Ira Barnes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRIAN CLARY  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Stan Tracht  |  Overall Experience 
Rating:
2.0

Storage unit was a storage unit. Can’t get anyone on the phone there.

Patricia Kilroy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SABRINA DAVIS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Debbie douglas  |  Overall Experience 
Rating:
2.0

Half the time couldn’t get in. Always trash in the donate bin and never taken away unless complained. Toilet was always trashed and running. Was homeless people hanging around. Trash outside always. They people that where there at the facility never answer the phone and when you went in either outside or on there phone. Last day I checked out the guy was like did take a picture I said no y’all have to go check. He said I know but I’m being lazy. He was eating chips and went out to go check the unit but started talking to another worker and had to come in and ask what my unit number was again. Ask for the manager information he like Rob. I ask if I would get a refund since I left earlier he like I don’t think so. I said I should due to hasn’t been two weeks. I will not refer anyone to this facility. The employee in office have change since the young lady left and went to the pod side. I have been with the facility for two years and from when first started to now have went down 95%. Horrible place to go and don’t care.

THOMAS JENKINS  |  Overall Experience 
Rating:
5.0

Thank you for assisting me ! Happy holidays !

NANDI CLARINGTON  |  Overall Experience 
Rating:
5.0

Thanks.

Michael spraggins  |  Overall Experience 
Rating:
1.0

Need better customer service

jarmesyia clark  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Diamond Almoz  |  First Impressions 
Rating:
4.0

Only complaint is the difficulty getting in touch with someone at the office, especially if you live out of town and can’t just stop by to speak in person.

Jenna Sneads  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mubarak Mcgriff  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Irasema Napoles  |  Overall Experience 
Rating:
5.0

Thank you for keeping my stuff safe and secure!!!!

Stephanie Lee  |  Overall Experience 
Rating:
5.0

Staff is beyond AWESOME THANKS UHAUL

Doris Williams  |  Overall Experience 
Rating:
4.0

The staff was very helpful and nice. They helped me get a rental truck whenbthe trailer I orders was not usable due to a malfunction of the hitch. So they did their best to accommodate me. Only thing is it set me back 2 hours of wait time but we got it all figured out in the end. I really love the fact that Ihaul did their best to make the situation right.

Martin Strange  |  Overall Experience 
Rating:
5.0

Need more help.

Cassander Walker  |  Overall Experience 
Rating:
2.0

Most of the time system was not operational, was not able access after hours.

Juan Tua Otano  |  Overall Experience 
Rating:
1.0

My experience with U-Haul was a disappointment. I will never recommend this location to anyone. I stayed less than 4 months. I do have another storage I've had for 10 years never had any serious issues. I did try to resolve issues before I moved out.

Glender Sublet  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Elonda Saulsberry  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Flesena Scott  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SABRINA DAVIS  |  First Impressions 
Rating:
5.0

I will definitely use the U-Haul storage if needed in the future.

Germain Johnson  |  Overall Experience 
Rating:
5.0

Convenient, easy and very helpful.

Nicole Dubovik  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Victoria Perry  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jerome Bates  |  Overall Experience 
Rating:
3.0

The only thing I didn’t like was they didn’t answer the phone have them time and when you emailed the store manager he didn’t email you back but sends you an email regarding payment.

Jamilya Garrett  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

EMMANUEL ROMAN  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

gina jackson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Juan Tua Otano  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert Behar  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

KENNETH FOLEY  |  Overall Experience 
Rating:
1.0

The employees where racist and rude especially the girl that worked at the counter the manager there was pretty good but I don’t thank he knew what was going on I never seen him there but talk to him on the phone a couple of times

David Green  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Rose  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marrion Andrews  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JON-NITA MCCLEES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michelle Baboun  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Keyaria Cobia  |  Overall Experience 
Rating:
5.0

Thank you for the opportunity for such articulate and professional service provided by your well trained staff serving our community. God’s blessings always

Zellene Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Annice Walker   |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amy Bramblett  |  Overall Experience 
Rating:
5.0

Mr. Whitt is an absolute angel

Tanesia Everitt  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Anastasia Battle  |  Overall Experience 
Rating:
3.0

Facility has roaches

spechelle rogers  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rebecca Curry  |  Overall Experience 
Rating:
5.0

Very nice staff place always clean 🧽

Shakayla Palmer  |  Overall Experience 
Rating:
5.0

I highly recommend this u-haul storage facility. My only caveat is that often when you call you get transferred to a call center when you need to speak to the local employees.

John Wayne   |  Overall Experience 
Rating:
1.0

The card access to the storage was always an issue there are people living in there storages it’s very unsafe can easily get rape or hurt cameras are not working and NO ONE REALLY CARES I reported the people living in the storage and I was told that the people living in them has to do what they have to do and that if they were in that situation they would do the same also the items left from people lasted to many days nails in the parking area I had to fix my tires at my expense to much to list.For the price that they charge for these storage at this location is not worth it oh the bathroom is always dirty people bathed in them

Lilybeth Robles  |  Overall Experience 
Rating:
5.0

Staff were competent, swift and friendly. Amazing Staff!

electa walker  |  First Impressions 
Rating:
3.0

My only issue is that it took three phone calls for them to close out my account. After three calls and 14 days of being out of the unit they finally closed out the account. Also a letter with my daughter’s name on the envelope but my name on the letter was sent out. This is very unprofessional and was the only way I knew it was still saying I owed after the first two calls and the promise to close the account.

Deana Jones  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shaun Griggs  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

richard llanos  |  First Impressions 
Rating:
5.0

Mr. James was very very helpful and understanding! He made access to the storage facility very comfortable! Because of his customer service I would definitely recommend and rent a unit here again! -Kenitra

Kenitra Coker  |  Overall Experience 
Rating:
3.0

Only issue was there was items in the storage unit and then I had to choose a different one that was bigger and cost more. Staff was very helpful about everything

MARSHALL KRAFT  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carey Linker  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

angel barker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sandy Hall  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JESSICA MOXLEY  |  First Impressions 
Rating:
1.0

Your staff is high all the time and were just talking with each other and ignoring us. The access cards worked only half the time. There are homeless ppl living in some units and the staff was washing there personal vehicles when i needed access. And the manager doesn't answer his number

nicholas thomas  |  Overall Experience 
Rating:
5.0

I wish the storage hours were 24 hours lol

Heather Sackwitz  |  First Impressions 
Rating:
2.0

First attendant who helped did not know what he was doing, card was not fully activated. Came back and second attendant seemed to know more but then left in the middle of helping us. Felt very discarded and entire process was insanely slow and inefficient.

Elizabeth Pam  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Aroye Moss  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

george kennedy  |  Overall Experience 
Rating:
5.0

Great customer service and the overall facility/unit was always clean.

Cleveland Kelly  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

nikia campbell  |  Overall Experience 
Rating:
2.0

There is roaches and I brought them home with me I tried talking to a manger and never heard back very disappointing

Kayla Vollmer  |  Overall Experience 
Rating:
5.0

I was informed by email that a lock would be waiting inside my unit and it was not. I had to go purchase one

heather wilderman  |  Online Move In 
Rating:
3.0

Staff was great. Climate controlled storage and good lighting. Facility secure but perhaps overly so as often access was not easy (using large sliding doors) even with the access card during the day. This may be due to the surrounding area and limited staff. Also facility needs more staff to help keep ahead of maintenance/ clean up. Not horrible but could tell they were short staffed. Think this delays making units available again once the are vacated. Finally only one flat cart for moving items. There were twoatterss carts but only one all purpose flat cart.

Michael Beardsley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deana Jones  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jessica Ervin Hang  |  Online Move In 
Rating:
4.0

Thank you

Kanecia Davis  |  Overall Experience 
Rating:
5.0

i just didn’t understand why they gave us cards to get in after hours and still wasn’t able to get in after hours

Jordan Griffin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Courtney Paschal  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Belinda Patten  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARKEITH OLIVER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MINDY ZAPIEN  |  Overall Experience 
Rating:
5.0

I had a unit at this facility since 2019 and nvr once had a problem! The staff were great nd the unit itself was worth the money. I had a fridge in there for 4 years and it nvr molded up!

BILLY DELACRUZ  |  Overall Experience 
Rating:
3.0

The new manager was quite rude and sarcastic and the reason I moved my things. I was late paying my rent, and when I went to get a few things out of storage almost 2 weeks later there was an extra lock on my unit. When I asked the person up front why, he said he didn't know because my status was paid in the system. The manager then asked what unit so he could see why, he then says I never got around to it, to take it off. I said but what if I came in after hours? His response was, well you were late paying so I'm late removing the lock. Quite unprofessional and I will never patronize this U-Haul storage facility ever again.

Yolanda Wesley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sabrina Dowdell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Katherine Powell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARINA MUDRYY  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Donna Harthausen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

moses gallishaw  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Catherine Hopkins  |  First Impressions 
Rating:
5.0

Mr. Riggs was very helpful courteous and knowledgeable. He explained all the terms and conditions and expectations.I was very pleased.

sylvia young  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GARRETT PROCTOR  |  Overall Experience 
Rating:
5.0

I moved out on I/28/2023. Please correct your notes.

Mary Hartzog  |  Overall Experience 
Rating:
1.0

Got my refund they rented me a room with a lock on door and I waited 2 hours and still didn’t get in it

Matthew Speights  |  First Impressions 
Rating:
4.0

The only thing that could really be improved is the amount of debris outside the facility and around the facility, to include the parking lot. Otherwise it was a really good experience.

Rebecca Wall  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Milik Bennett  |  Overall Experience 
Rating:
3.0

Way way over price for the size of the unit extra space storage is cheaper and same quality but it was convenient only because I had drop my U-Haul trailer off at the same place I got the storage .

lakia Hale  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Keyanna Smith  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SAMUEL JOSEY  |  First Impressions 
Rating:
1.0

No assistance to find storage unit. Too large a facility to just drive around looking. I asked two employees and they didn’t know themselves where the entrance was??

Donna Harthausen  |  First Impressions 
Rating:
3.0

N/A

AChaia Jackson  |  First Impressions 
Rating:
5.0

The only problem I had was they charged my account after I moved out but quickly reversed it .

Reggie Chennault  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jackie Coggins  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Nilda Roman-Forthmuller  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Juan Casas  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Whitney Dunklin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Courtney Paschal  |  First Impressions 
Rating:
3.0

I had a few issues while there that never got resolved but overall it was a nice facility but it was high in price

MIRACLE LINDSEY  |  Overall Experience 
Rating:
3.0

I had a problem with get in the storage the same day I rented it. My key didn’t work talked to the manager and was told that I wouldn’t get charged a late fee for the rental of the truck or anything else. But I was charged because it was in my husband name but his name is on the storage along with mines and my name and number was on the rental of the truck. Haven’t talked to anybody yet but I’m sure the manager is going to take care of it.

Sabrina Dowdell  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Marshall Gonzales  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

cierra davis  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

George Sanders  |  Overall Experience 
Rating:
4.0

Very nice staff. The check-in wait time was a little long.

Rydell Samuel  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

MELISSA HUDDLESTON  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Quianna Davis  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

PATRICA WRIGHT  |  First Impressions 
Rating:
5.0

Staff is helpful AND friendly.

KIM BUCHANAN  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ALEIDA MIELKE  |  Overall Experience 
Rating:
5.0

Staff is awesome.

scott philips  |  First Impressions 
Rating:
5.0

Awesome employees that were super friendly and helpfu

BRIAN BOWIE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brittani Gaskin  |  Overall Experience 
Rating:
1.0

Roaches. Went to move out and roaches were everywhere and in everything. The dismissed our complaint. Said it’s not their problem and they can’t be responsible or liable for everyone who rents there. Be very careful. The roaches we smashed were still there a week later when we went back to complain again.

Emma Altendorf  |  Overall Experience 
Rating:
5.0

Sherelle was very pleasant to interact with and took care of me. not only did she have the recommended storage unit I needed, but she was able to change the drop off location of the 10ft. Uhaul I rented, so I could do everything at that location.

Maria Lanier  |  First Impressions 
Rating:
2.0

The U-Haul was not expected so they want to put the damages on me

Ramona Davis  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Penny Walker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jonathan Phaneuf  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Albert Gardner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Casey Ragan-selecky  |  Overall Experience 
Rating:
5.0

Mr. Morris was a great help. He explained everything to me clearly. He was very patient with me

margurett morris  |  First Impressions 
Rating:
1.0

Staff (light skinned African American guy with plaits) was very rude, he’s one of reasons I didn’t use your facility. The other reason was the roaches. I was willing to move to a different unit within the same facility, however his attitude was horrible and didn’t exude any concern for my issues. He need to enroll into a course on how to treat customers.

Kanika Miller  |  Overall Experience 
Rating:
4.0

Your units require bug maintenance, roaches were everywhere. One guy in particular was VERY RUDE. I’m not sure of his name, but he’s African American with plaits. He said he got to work at 12pm on 10/18/22.

Kanika Miller  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Breante Brown  |  Overall Experience 
Rating:
5.0

Thank you for having such a very nice and very helpful Staffs.

Essie Leonard  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Will Cummings  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

shomari manning  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Raveen Spencer  |  Overall Experience 
Rating:
2.0

Can someone please call me asap 850-661-9483,,,,,I tried to resolve the dispute

CLARENCE INGRAM  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FELICIA ELLIOTT  |  First Impressions 
Rating:
4.0

A very nice and clean and secure place to store ur things.

MIRACLE LINDSEY  |  First Impressions 
Rating:
5.0

Great and convenient!

shonda martin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cassandra Kemp-olsen  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tracey Davis  |  First Impressions 
Rating:
5.0

Ms. Gavin goes above and beyond to assist her customers in every way!!

Yolanda Wesley  |  First Impressions 
Rating:
3.0

Would have liked a bigger storage, but was told there were none available

Kirk Howell  |  First Impressions 
Rating:
5.0

thank you

Karen Peters  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Felicia Johnson  |  Overall Experience 
Rating:
5.0

Will always be an U-Haul customer.

Mary Colson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Hunter Shelton  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Ben Smith  |  Overall Experience 
Rating:
5.0

They went above and beyond to accommodate my family and I.

Kayla Lumpkins  |  First Impressions 
Rating:
5.0

Courteous and friendly. Ready to help.

Dotti Sechrist  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Annice Walker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANGELA REGISTER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Herneshia Harris  |  First Impressions 
Rating:
5.0

They were friendly and very helpful great team

Irasema Napoles  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

lashanda alexander  |  Overall Experience 
Rating:
3.0

Keycard didn’t work to allow access to the area to access the storage which was frustrating . . .

Mackenna Davis  |  Overall Experience 
Rating:
5.0

Everything was great and the process was easy. We were able to close our storage space online after moving out. We would use them again and recommend this facility.

Trista Ussery  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Faith Hepburn  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Barbara Bernard  |  First Impressions 
Rating:
2.0

found multiple cockroaches in my unit while leasing

Erin Kelley  |  Overall Experience 
Rating:
5.0

I really appreciated the ease of my being able to book from out of state and payment online was very convenient. I liked the keycard access to the building and the temperature controlled units. The loading area and available carts made the move easier. Will be using this location again.

Jennifer Brown  |  Overall Experience 
Rating:
5.0

The Management at this location was very professional.

Carol Dumornay  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steven Stocks  |  Overall Experience 
Rating:
5.0

Muy bueno, pero muy caro. Pague un mes y no lo use completo y no me compensaron los días no usado. Sin excusa.

Ismael Perdomo  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

TYLER MITCHELL  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ANKOMA PALMER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shera Williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Natasha Jones  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

BARBARA TRIPLETT  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Camay Pope-Brown  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Wilhelmina Conyers  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Triston Christopher  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sharinika Wilson  |  Overall Experience 
Rating:
5.0

Great customer service both locally and the call center.

John BUSBOOM  |  Overall Experience 
Rating:
4.0

Sherelle was so helpful and professional!!!!!! Hard to come by these days!! 👍🏾

LAKEYA OLIVER  |  Overall Experience 
Rating:
5.0

Sherelle Gavin was very nice and very knowledgeable. she told me that she would call me back and she did. I been trying to get a storage unit since march. She called be back and told me she had one available and when could i come it. didn't think it would be that soon but very please and thankful for her. she is a blessing . i rate her a 10..........

sara Jones  |  First Impressions 
Rating:
5.0

Friendly Staff. Thank You 😊

Connie Ige  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Royal logan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary Swain  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessica Ervin hang  |  First Impressions 
Rating:
5.0

We well love us yall again thanks U-HAUL FRIENDS

michael robinson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHANIKA JOHNSON  |  Overall Experience 
Rating:
5.0

What a wonderful and pleasant employees at both locations and Mr Trucker Damonta Morris .

Mary Colson  |  First Impressions 
Rating:
5.0

I was very pleased with U-Haul 's storage facility and will use again if needed in the future.

mollie davis  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Nakia White  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

james michiels  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tom Williams  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Derrick Brown  |  First Impressions 
Rating:
5.0

Great customer service!

Jacquelin McNair  |  First Impressions 
Rating:
1.0

Too Expensive

Shay Matthews  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

rosalyn moore  |  First Impressions 
Rating:
5.0

It is great! The building is secure, safe, and clean.

Lyric Kali  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Bridgett McAfee  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sheila Martin  |  Overall Experience 
Rating:
1.0

Roach infested

ROBRIANNA BASS  |  Overall Experience 
Rating:
5.0

General manager was excellent with helping g me

Camay Pope-Brown  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paula Brown  |  First Impressions 
Rating:
5.0

The staff at this location are always very pleasant and helpful!

Erica Gardner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Elliott  |  Overall Experience 
Rating:
1.0

You tell me that you cannot access my automatic payment for months. You threaten to auction off my stuff, even going so far as to send me several letters. You contact my family about payments. I even received notice that the auction had occurred. Then yesterday you somehow miraculously access the autopay I set up in store last September and charged my card for almost $500 all at once. Please make it make sense.

BRIAN COLLINS  |  First Impressions 
Rating:
4.0

I had an item stolen from inside the storage area. I went in to report it but there was a line of people. I could not wait because I had other items that I could not leave unattended while I waited in line. I called the store to report the stolen item and had to speak with someone in a call center. The agent stated that she sent a message to the store, but I was not contacted regarding the issue before the end of business hours.

KIANA COGDELL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARKETA LARKINS  |  Overall Experience 
Rating:
2.0

After spending well over some $6,500 dollars on my move, was DENIED a free month rental of storage at this facility ! Movers should be aware of the practices utilized by U-Haul when it comes to payments. Once they get your credit card or Debit card information, one will be continually charged without notice !

Waylen N Beckum Sr  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Decody Fagg  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tramone carroll  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AMORII GANT  |  Overall Experience 
Rating:
4.0

A Roach problem

dakadra scott  |  Overall Experience 
Rating:
5.0

To whom it may concern my experience at this Exstablishment was very good very professional

ECRES RANSON  |  Overall Experience 
Rating:
5.0

The young sales lady was professional and very friendly and helpful couldn't ask for a better sales person we was very happy with her very patient.

patricia rumph  |  First Impressions 
Rating:
2.0

The staff never answer the phone . They over charge me on the storage I will not be back

Andrew Scruggs  |  Overall Experience 
Rating:
5.0

The entire staff was professional and friendly

Mary Ann Welsh  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

jaylah butler  |  Online Move In 
Rating:
5.0

The morning lady and the guy that was on night shift they deserve a raise they was an great help

Aldonius Higdon  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

REBECCA LANG  |  First Impressions 
Rating:
5.0

Thanks for all of your help, with storage and the Uhaul moving truck.

Thahaya Bush  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deborah Johnson  |  Online Move In 
Rating:
3.0

My unit's contents were covered with fiberglass, which had fallen from a batt from the ceiling I assume. Bathroom lock was broken and the facility was underlit.

Laura Schell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ELONDA SAULSBERRY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jalexis N Powell  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

randy sturos  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paula Perry  |  Overall Experience 
Rating:
3.0

Storage unit roof had a leak and ruined our $1200 brand new mattress. We would gladly recommend this location if our money is refunded for the price of the mattress. Uhaul is in the process of filing a claim. We are waiting on a response. Pictures sent to the management.

Douglas Bartlebaugh  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brittany Kelly  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrew Carmichael  |  First Impressions 
Rating:
5.0

Very professional staff friendly and helpful.

Joseph Daniel  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAMIE PORTER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rebecca Reading  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER ARNOLD  |  First Impressions 
Rating:
5.0

This is a very good storage clean and climated , so, whatever you put there is gonna keep well, I highly recomend this

JOSE ABAD  |  Overall Experience 
Rating:
5.0

The manager here helped me several times. Each time, she was professional, courteous and extremely nice. She is great!

Joey Walter  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Scharland  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HANNAH FARR  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michelle Register  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

debbie simmons  |  Overall Experience 
Rating:
2.0

Honestly while the facility is nice, the staff negates all of that by being the most rude and non helpful personnel EVER! The ONLY Person who was helpful was Berry and she was AMAZING. If not for her, i would say this place isn't worth even considering.

Gloria Harris  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

catrina crumbie  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

MAMI O marshall  |  Overall Experience 
Rating:
5.0

Yes. I love this location. My 2nd time using this location and service. The staff is very very friendly and outstanding.

marc Brown  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angel Santiago  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary Kelly  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Matthew Duncan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian Solenthaler  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRONSON NOTTAGE  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Julia Sandlin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RANDALL JEFFERY  |  Overall Experience 
Rating:
2.0

We signed up for one location and were transferred to another. We prepaid for the summer but the payment didn’t get transferred. It was a nightmare trying to get the billing straightened out each month.

Kelley Groel  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lakina Butler  |  Overall Experience 
Rating:
4.0

Just don’t like how my rate increased while I was renting the storage unit

Wendy Rawls  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard Jones  |  Overall Experience 
Rating:
5.0

I appreciated the safety lock you guys added but it might be a good thing to tell people so they don’t freak out when they get to their unit (or maybe you guys did tell me and I didn’t notice oops)

molly millsaps  |  Overall Experience 
Rating:
5.0

I would definitely use again.

William Dickerson  |  Overall Experience 
Rating:
5.0

Manager Shorel and her staff were cordial and helpful. Will be booking additional reservations shortly

Durk Fleischman  |  Overall Experience 
Rating:
5.0

The staff was very friendly and helpful to me if I ever need a storage unit I will be back

David Kershaw  |  Overall Experience 
Rating:
5.0

Place smelled like trash when we arrived to move out

Lloyd Cohn  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

robert chandler  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jacqueline Gyles  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melanie Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHARLES LEE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carleton Collins  |  Overall Experience 
Rating:
5.0

No comment

LaSophie Norwood  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cory Avrutis  |  Overall Experience 
Rating:
5.0

Great staff and excellent customer service.

SUZANNE LEE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joshanda Jackson  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

danielle bodison  |  Overall Experience 
Rating:
5.0

The manager was very helpful and was able to locate my reservation quickly and was very organized. She has excellent interpersonal and customer service skills.

Durk Fleischman  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

MICHAEL WEITZ  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SUSANN MOORE  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Crystal Tshabe  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brian Solenthaler  |  First Impressions 
Rating:
3.0

Been having difficulty with the service. The uhaul has my information wrong all the time.

Cheri Smith  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elishann Geiger  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Afef Janen  |  First Impressions 
Rating:
5.0

The customer service by the staff at this facility was outstanding!

Suzanne T Lee  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARGARITA LA GRAVE  |  Overall Experience 
Rating:
1.0

The fact that the website says that there is gate access until 10:00 p.m. when in fact there is only single door access until 10:00 p.m. as they have locked the sliding glass doors at 8:00 y'all need to clarify that on your website

Aaron Clark  |  Online Move In 
Rating:
5.0

The staff at this location is Outstanding! They are super busy but are professional, helpful and friendly.

Gloria Sutton  |  Overall Experience 
Rating:
5.0

Please have staff attend to restroom cleanliness/sanitation and tissue needs. Family unable to utilize restroom due to poor condition on several occasions.

erline or willy green  |  Overall Experience 
Rating:
4.0

The facility itself amd the customer service was good. My complaint is that there should be signs directing customers to the office. My only other complaint is somewhat unrelated since I made the reservation at a separate location; my storage unit is too small for what I asked for.

Vanessa Johnson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CIERA MILLER  |  First Impressions 
Rating:
5.0

No comment

LaSophie Norwood  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Beverly Montgomery  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Arthur Bennett  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jackie Lowe  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tristan Lane  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

GREGORY HOWARD  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Abby Rehard  |  Online Move In 
Rating:
3.0

Prices are a bit high, but the overall experience was great

Daryl Monroe  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Richard Jones  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gabrielle Roberts  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RASHAD JACKSON  |  Overall Experience 
Rating:
5.0

Exactly what I needed.

William Dickerson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Harold Tejeda  |  Overall Experience 
Rating:
3.0

I was disappointed that the ac was not working the last few months of me renting this unit in a "climate controlled" building. I also found dead spiders and roaches in my unit. I will say the staff was always helpful and nice everytime I needed assistance!

Brandis Taylor  |  Overall Experience 
Rating:
5.0

The general manager gave me detailed information on our unit. She was extremely nice and professional.

Joey Walter  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

olivia Csernecky  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

theresa hill  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melanie Smith  |  First Impressions 
Rating:
4.0

manager was nice and helpful

Jelissa Perry  |  Online Move In 
Rating:
5.0

Smooth process. Highly recommend.

Tyquan Stanley  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Judson Cone  |  First Impressions 
Rating:
5.0

Very nice and kind people. Would the be happy to rent again.

Celia Cuyler  |  Overall Experience 
Rating:
3.0

The office staff was great abd very helpful, but the two movers were a hour late getting to me. I called to cancel, but no one answered the phone. The shorter guy seemed to have a attitude and wasn't much help to his partner, who did most of the work. I wouldn't recommend paying for U Haul movers.

Shawanna Riggins  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

michael crook  |  First Impressions 
Rating:
5.0

The staff was awesome

Tanisha Hernandez  |  Overall Experience 
Rating:
5.0

The storage facility was very clean and well secure. Staff was courteous. I would highly recommend.

Scott Bell  |  Overall Experience 
Rating:
1.0

The staff, especially Jessica Wass always rude. Extremely unhelpful. When we would explain situations and say hey we have cancer and have been in the hospital we were met with not our problem you need to pay your bill y'all just don't like paying bills or other nasty statements like this. My very favorite was the very last call on the 27th of January when I picked up the phone to answer and before I could say hello Jessica was on the other end mocking me and how she thought the call would go. Our road has been very hard and long and this $94 storage was supposed to ease our minds. Your store made it to where I will never shop U-haul again. As my husband, is a disabled veteran we plan to to a great deal of travel into the years of our retirement. U-haul will not be a part of those plans in anyway.

Tim Vasquez  |  Overall Experience 
Rating:
4.0

The manager was great! She was very helpful will recommend!!!

Jennifer Landon  |  Overall Experience 
Rating:
4.0

The monthly costs is very expensive.

Kimberly Dicks  |  Overall Experience 
Rating:
1.0

I was charged for an extra day when I was early turning in the uhaul. I was also charged $25 for a “cleaning fee” because I didn’t fold all of the moving blankets yet that information wasn’t told to me nor did I see that on the contract. So I was charged $89 AFTER I had already paid and my card was on file and the customer service representative didn’t tell me while I was in the store, she just charged my card. I had to call the customer support line and the issue still isn’t resolved. Worst experience ever.

Charles Mcclain  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Suzanne T Lee  |  First Impressions 
Rating:
5.0

Very friendly and accommodating employees.

Bobbie Smith  |  Overall Experience 
Rating:
5.0

The store clerk was wonderful and the manager was easy going.....

STEPHANIE BRADLEY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Linda Smart  |  Overall Experience 
Rating:
5.0

They was very nice and helpful

cheryl garner  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DEONTE HENRY  |  Overall Experience 
Rating:
5.0

Great customer service

Sheryl Vasquez  |  Overall Experience 
Rating:
5.0

Highly recommend this U-Haul location. They were very friendly and very accommodating and had the utmost security at their facilities. My items felt safe at all times without any worry.

Satcha Sanon  |  Overall Experience 
Rating:
5.0

the staff was beyond courteous , very helpful, professional. I wasn't aware that U-Haul even rent storage spaces. I was very please. I would let everyone know about your services. Thank You

Sevaughn Clarington  |  Overall Experience 
Rating:
5.0

It was easy to move in and move out. The staff was helpful when I had questions. I’d use this place again in the future!

Lillian Cleveland  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Heather Sackwitz  |  Overall Experience 
Rating:
4.0

The staff were very helpful, one of the employees even offered to help me move my things

Jamila Lewis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Courtney Davis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

dwight fulton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANN MARIE BIANCO  |  Overall Experience 
Rating:
5.0

Laquandra is the best

Chris Kalvey  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Melanie Smith  |  Overall Experience 
Rating:
5.0

Staff very helpful and kind!

Rylee Clark  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linda Jefferson  |  Overall Experience 
Rating:
5.0

This location was super convenient! The front office staff was helpful and professional. I was able to complete the contract within minutes and able to move in quickly thereafter. While at U-Haul Storage, I was able to visit often and had no problems accessing my unit. My move out was just as easy - appreciated the quick timing of the whole process!

Yvette Blanchard  |  Overall Experience 
Rating:
4.0

Only compliant....when I needed help I pushed the help button & no one ever answered ever

Maya Blalock Herring  |  Overall Experience 
Rating:
3.0

The only issue I had was when I went to check out. The female employee was on her phone and none of the employees were wearing masks. She said I was all checked out and I asked “that’s it? I don’t have to do anything else”. She told me I was good to go. This employee had an attitude problem and I had a bad feeling that I wasn’t going to be fully checked out. I got a notice 2 weeks later that I was late for my payment even though I had already checked out. The associate who I spoke to when I called regarding this matter was very helpful and she got me officially checked out.

Lauren Castner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Haley Hobbs  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carol cruz  |  Overall Experience 
Rating:
2.0

I was charged a late fee even though I informed and showed PROOF that fraud was found on my card and it was cancelled, so I had no way of paying.

Cameron Brock  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mirmarie lugo  |  Overall Experience 
Rating:
5.0

This UHaul place is great!!!! Everything was clean, employees were friendly and helpful and knowledgeable!!!! Every time we connected with the facility by phone each and every person was extremely helpful in answering our questions and completely fulfilled our needs and went above and beyond our expectations. The staff we came in contact with were terrific. A special Thanks to the manager Sherelle, what a fantastic person!!!!

Francesco Messina  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Kennedy  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

MICHAEL WEITZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sylvia Woodard  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cyndi Becker  |  First Impressions 
Rating:
5.0

Sharell was great and the two young men were great as well I can’t remember their name.

gabrielle vereen  |  Overall Experience 
Rating:
5.0

Excellent customer service and courteous staff. Everyone, especially Laquandra made my moving experience very easy. Would definitely recommend this facility to others

Monet Mompoint  |  Overall Experience 
Rating:
5.0

Great customer service!

Kierra Williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Suzanne T Lee  |  Overall Experience 
Rating:
5.0

I used them for a home renovation. The movers loved the easy access. And I can say this was the easiest storage set up and use I have done thus far. Will be transferring my other storage over to U-Haul as soon as I have time! Sherelle Gavin was so nice and helpful! Thanks to all.

donna ferguson  |  Overall Experience 
Rating:
5.0

Excellent staff service inperson and on the phone Rate100 plus

loretta west  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bonnie Napoleon  |  Overall Experience 
Rating:
5.0

Manager was very helpful. I would recommend to anyone.

Julie Bohl  |  Overall Experience 
Rating:
5.0

Complete customer satisfaction and service

Yediydeyah Yisrael  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christina Holden  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Karen Byers  |  Overall Experience 
Rating:
5.0

Wonderful customer service!!! I originally had a reservation for the 20th, and unknown to me if you do not check in after 24 hours of your reservation, it was cancelled. The U-Haul representative informed me of this, and was able to get me into a larger unit that same day, and was able to apply the same discount (1 month free) that I had previously used on my original reservation. Finding and accessing my unit was easy and effortless. AND it was so clean! 10/10!!!

Hannah Hungate  |  First Impressions 
Rating:
3.0

A little confusion about my reservation and the location. Worked it out though.

MICHAEL WEITZ  |  First Impressions 
Rating:
5.0

Great Service

John Stelljes  |  First Impressions 
Rating:
5.0

I had an incredible experience at this uhaul. Great facility and excellent customer service.

Aaron Mestman  |  First Impressions 
Rating:
1.0

the gm for this store was the rudest human i have ever met i will never do business with this place again and will make sure to tell everyone i know as well

kelly prill  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brian Brady  |  First Impressions 
Rating:
5.0

No suggestions. No complaints. Everything was organized and pleasant.

Kymberlee Dudley  |  Overall Experience 
Rating:
5.0

Only negative to report is not being able to reach someone of the phone initially but I am sure this is not the fault of the staff. Once I did speak to the manager she was extremely pleasant and answered all my questions quickly.

Julie Bohl  |  First Impressions 
Rating:
2.0

None of the staff were wearing masks when I came by to check in. Leon County has a face covering ordinance that states that an individual in a business establishment in Leon County must wear a face covering while in that business establishment. A customer also came in w/o a mask, and none of the staff asked that person to go back out and come in with a mask. I spoke to one of the staff persons about this, and he admitted he was aware of the ordinance. He stated that they are in and out all day long, and that the mask is not comfortable. Meanwhile, medical professionals treating COVID-19 victims are wearing masks daily along with additional PPE. Contacting the facility to try to resolve this will not be effective in my opinion, as the manager is likely aware of this and condones this behavior.

Stephen Hodges  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JACOB SCHIROS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

roy camara  |  Overall Experience 
Rating:
5.0

Sheri and Shrell was very very helpful.

Debbie Williams  |  First Impressions 
Rating:
5.0

The customer service I received was amazing! Both girls were so sweet and nice. The girl who specially gave me the information on how to check in and showed me my unit was very helpful and nice. The original unit I got was too small (my fault) and she was able to switch me to a bigger available one and got me the new paper work quickly! She made my stressful moving day a breeze. Thanks again!

Lauren Castner  |  First Impressions 
Rating:
5.0

Nice staff and they’re always really helpful

Precious Parker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

marissa pendley  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sarah Holley  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

shomari manning  |  First Impressions 
Rating:
5.0

Personalized care far above my expectations. Thank you

Maureen Webb  |  Overall Experience 
Rating:
5.0

Sherelle and staff were very knowledgeable and professional. I was very impressed by the kindness and excellent service they exhibited. I would recommend this location.

Jamie Kemp  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Erin Howard  |  First Impressions 
Rating:
5.0

Laquandra was awesome! The facility was spotless.

Kymberlee Dudley  |  First Impressions 
Rating:
5.0

My visit to set up my account was smooth and effortless! I did try to use my access card right away, but it failed. I will call and Ck with management,as it may not be in effect until move in day(june 1) But very easy experience and look forward to a smooth transition! Thank you

donna ferguson  |  First Impressions 
Rating:
5.0

All of the staff were very friendly, helpful and knowledgable. It was beyond great customer service, it was a great customer experience. Sincerely, Brandon a rising 2nd year FAMU Pharmacy Student's Dad

Brandon Taylor  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer Boice  |  First Impressions 
Rating:
4.0

Staff was very helpful

India Chambers  |  First Impressions 
Rating:
5.0

Easy and clean

Phillip Altendorf  |  Overall Experience 
Rating:
5.0

The manager out there is wonderful. She was always very nice and seemed happy to be there and happy to help. Give her a raise!

David Walker  |  Overall Experience 
Rating:
5.0

All staff members that I encountered were very friendly, quick, and helpful—going above and beyond. I would definitely use this facility again for my storage needs and recommend it to others!!!

Delisa Thomas  |  Overall Experience 
Rating:
4.0

No access after 5p makes it difficult

katrina wittenbauer  |  Overall Experience 
Rating:
5.0

I was very happy with my service today

Linda Jefferson  |  First Impressions 
Rating:
5.0

The staff was excellent very helpful and curtious

Ruth McDaniel  |  First Impressions 
Rating:
5.0

Very helpful. Very friendly. The facility was immaculate! Very well maintained!

Lisa McCall  |  Overall Experience 
Rating:
5.0

Terrific location

james sartin  |  First Impressions 
Rating:
5.0

Sharelle and her assistant (can't remember her name but she mostly works in the afternoon) are the best. Always goes far and beyond to help and assist with my account. Love their positive attitudes!!!

Ycedrah West  |  First Impressions 
Rating:
5.0

I was very pleased to see every time I had to Visit the storage, it was always clean and safe. Thanks again for the security.

lorraine alford  |  Overall Experience 
Rating:
5.0

No

Melicia Lawyer  |  Overall Experience 
Rating:
5.0

My time requesting a U-Haul Storage was a breeze it took less than 10mins and the Staff was extremely helpful at the Tennessee x Capital Circle location. Even at move out they brought me waters!

Arah Johnson  |  Overall Experience 
Rating:
5.0

Nice place; great staff!

JOAN MARSTON  |  Overall Experience 
Rating:
5.0

We had a great experience

Kelly Stritch  |  Overall Experience 
Rating:
5.0

Thank you for keeping my property safe and secure.

Jamene Taylor  |  Overall Experience 
Rating:
4.0

I was charged a late fee every month even though I was placed on “autopay”. I called each month to resolve the matter but there was still always a problem. Other than that everything was great!

Charles Vega  |  Overall Experience 
Rating:
4.0

I didn’t have issues outside of not having my auto pay set up as requested initially.

Sarita Knox  |  Overall Experience 
Rating:
5.0

Great!!!!

GARTH BACCHUS  |  Overall Experience 
Rating:
5.0

No issues.

Ruth Allen  |  Overall Experience 
Rating:
4.0

...

STEVEN YAP  |  Overall Experience 
Rating:
1.0

They cancelled my res for 2 uboxs at 8 pm the night before (it incl. pickup) and they gave me a storage unit 30 min from my house the size of 1 Ubox. Had to pay for a truck rental. Rude & no apology

Olivia Wetzel  |  First Impressions 
Rating:
3.0

N/A

Michelle Mullings  |  First Impressions 
Rating:
5.0

Sharelle Gavin, General Manager, is a true professional and so are her staff. However, some of the other U-Haul stores were horrible. The 1150 Dogwood Dr SE, Conyers, GA 30012

Sebrena Ward-Small  |  First Impressions 
Rating:
5.0

Awesome team. Always readily available.

Jacqueline Brown  |  Overall Experience 
Rating:
5.0

It was a very nice place . The employees were great. The security features definitely made me feel safe and that my belongings were secure.

Christopher Ross  |  Overall Experience 
Rating:
5.0

Very helpful and courteous staff, clean and organized storefront and storage units, carts on loading bays definitely were a help. I feel good about leaving my possessions there for the summer.

Paul Sneed  |  First Impressions 
Rating:
5.0

Great service

KINGSLEY MONTIQUE  |  First Impressions 
Rating:
5.0

Great customer service, patience and helpful with explaining everything with ease

Katoria Westbrook  |  First Impressions 
Rating:
4.0

Great service

chiquetta phelps  |  First Impressions 
Rating:
5.0

Great management.

michael crook  |  First Impressions 
Rating:
5.0

Just need access to storage with large opening doors after 7 pm too early

Mike Quillman  |  Overall Experience 
Rating:
4.0

Clean place.

Marquita Alexander  |  Overall Experience 
Rating:
2.0

Insurance policy is terrible. You should be able to decline insurance. Two address policy is dumb. Most people only have one address.

Mark Kane  |  First Impressions 
Rating:
5.0

Sherelle was awesome

JAMES SARTIN  |  First Impressions 
Rating:
5.0

Rental of a U Haul UBox served my needs perfectly could not have rented a better trailer for my needs elsewhere.

James clark  |  Overall Experience 
Rating:
5.0

The office clerks were very helpful, courteous, and respectful. I was very appreciative of their expertise and great customer service. I would definitely recommend this U-Haul office to anyone.

Delisa Thomas  |  First Impressions 
Rating:
5.0

I did not visit the storage facility because I used Uboxes for my move. They were stored at the facility for a little over a week. The driver who delivered my Uboxes, Shari, was outstanding!

Stephanie Fabela  |  Overall Experience 
Rating:
5.0

Courteous, professional staff.

Royal logan  |  First Impressions 
Rating:
5.0

The staff made me feel like a long time friend! Everyone was extremely helpful and the process for it all was made easy and smooth. Thanks U-haul ! ❤️

Ty Slydell  |  Overall Experience 
Rating:
5.0

Great experience ,easy process

Quandra Knighton  |  First Impressions 
Rating:
5.0

Very clean and safe place. Customer service was excellent

Brian Henderson  |  Overall Experience 
Rating:
5.0

Very Nice Storage

Thalia witherspoon  |  Overall Experience 
Rating:
5.0

This was the best experience. The young woman I for her name answered all my questions. I would recommend to anyone because of her.

Corya Tinson  |  First Impressions 
Rating:
1.0

I was not happy because my box was red to go on 10 but was never ship . I keep call every day and I was toll ship that day . Most I will not use u box again

Albert Goater  |  Overall Experience 
Rating:
5.0

Everyone very friendly and helpful.

marta alvarez white  |  Overall Experience 
Rating:
5.0

thank u

Salah Giawashi  |  Overall Experience 
Rating:
5.0

Very helpful! Nice facility and staff

Kevin Jackson  |  Overall Experience 
Rating:
1.0

I did NOT reserve a storage facility in TALLAHASSEE FL I requested one near PANANA CITY FL, But was told when I arrived that there was no available storage units!

Linda Howell  |  Reservation 
Rating:
1.0

This storage company is very unorganized and I was overcharged several times

tracy lee  |  Overall Experience 
Rating:
5.0

very good detail oriented staff and customer satisfaction

Orlando Sampson  |  Reservation 
Rating:
3.0

When we 1st arrive ,went from one end was told To go to the other end then had to go back to the 1st area to finally get the U box rented , wasted about 1 hr , but finally got it

caleb elliot  |  Overall Experience 
Rating:
5.0

Sherry went above and beyond contacting us and keeping us informed of our daughter’s delivery and pickup of her Ubox. She was very patient and professional.

caroline conston  |  Overall Experience 
Rating:
4.0

Sharelle was most helpful and efficient!

Sissy Girtman  |  Overall Experience 
Rating:
4.0

We are almost afraid to let this news out! This Uhaul place is the go to for us as long as our child Attends university. You can’t go wrong!

john cavallo  |  Overall Experience 
Rating:
5.0

Very helpful and accommodating!

Roslyn Thomas Gilliam  |  Reservation 
Rating:
2.0

I am extremely disappointed in the way customer service has handled my experience. While the actual on site location was somewhat helpful, anyone I spoke to over the phone was clueless about everythin

Harold Landsman  |  Overall Experience 
Rating:
1.0

I am appalled at the fact that I made a reservation 2 months ago, for me to be told that there are no units and that my reservation is gone even if i had it they don’t have any place for me !

Herline Tervil  |  Reservation 
Rating:
1.0

Lost customers due to 1 emp. When asked why info was needed for quote, she didn't explain, but, placed me on hold w/no warning & didn't pickup again nor answered when I called back 5x. Talked to Mgr.

felisa barnes  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

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  • U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitches

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  • Propane

    Propane service delivered straight to your door!

  • Trucks for Sale

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