Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I learned the hard way that you have to have them look over the return before leaving. Got charged $50 for some unknown reason and the employee couldn’t tell me why. The female employee was not exactly welcoming or nice.
Owen Roberts
Rating:
5.0
Customer did not leave a comment.
John Aseff
Rating:
5.0
Great customer servicce. Equipment in great shape.
Paul Dickison
Rating:
5.0
Great staff.
ROBERT LE
Rating:
5.0
Nun
RASHEED KNIBBS
Rating:
1.0
they double charged me
Brandon Shuler
Rating:
5.0
Customer did not leave a comment.
Richard Przedpelski
Rating:
5.0
Nothing comes to mind.
ALBERTO ALAM
Rating:
5.0
My cargo van rental went off without a hitch (pun intended). I was in and out and on the road in record time. The Ford van was perfect for the job at hand with plenty of room.
Overall experience was excellent.
Carl Piper
Rating:
5.0
Nothing in particular.
ALBERTO ALAM
Rating:
5.0
Thanks Rasheed!
Tim Snow
Rating:
5.0
Excellent service
Catherine Garner
Rating:
1.0
Truck very beaten up and ran poorly. Location didn't have key in box when I arrived. Checked truck back in after 2 hours of use, app had issues doing the return online so I parked and dropped keys on box around 1:00 PM. Line was too long to wait as I had somewhere to be. Called later to confirm return was done, got corporate office because that location never answers the phone.Tjet said they made notes about truck being returned amd saw today I was charged an extra day due to no one at location checking key box from Saturday until Monday o guess to see the truck was returned after only 2 hours of use. Called Uhaul again today, of course call went to corporate office as they don't answer phone at location. Uhaul repmadvised they will look into over charging. Been using uhaul forever and will need a truck in the next two weeks for major move and realize I'll have to use someone else. It's a shame.
CHRISTOPHER O'HARE
Rating:
5.0
Customer did not leave a comment.
VIRGINIA JENNINGS
Rating:
5.0
Truck had transmission issues. hard to shift into Reverse and Park. Needed maintenance, but overall the truck ran fine. This location is always friendly, courteous and professional.
George Forbes
Rating:
5.0
Excellent, the customer services made feel welcome......
Luis N Escano
Rating:
5.0
Customer did not leave a comment.
Julie Sapp
Rating:
5.0
Everything has been great my driver did say that it was very inconvenient for the drop off location once we got to the destination in 29910 I’m not familiar with the area but I had to pay him extra and wondered if there was one closer that he could’ve done for. the drop off. This was my third time using U-Haul and every one of them went great and every customer service rep I spoke to was friendly knowledgeable and I will always recommend to friends super satisfied with my experience
sharron morrison
Rating:
5.0
It was not a major issue, but the truck was leaking what I think was power steering fluid. I was afraid to drive it back to return so I called Uhaul for a tow. And the key did not fit the lock that was provided. I would still use this company and recommend them, because I feel like this was a one off. I was not inconvenienced in any way.
Patricia Wright
Rating:
5.0
Customer did not leave a comment.
TIM WELLS
Rating:
5.0
Excellent customer service.
yared alataye
Rating:
5.0
Rasheed and Dalila worked great as a team and made the rental experience pleasurable.
Gold star team!!!
Henry P.
Henry Perry
Rating:
5.0
Customer did not leave a comment.
Rodrick Netter
Rating:
5.0
Customer did not leave a comment.
guillermo morales
Rating:
1.0
Terrible experience! Truck broke down I was charged extra fees and very high gas prices to refill the truck. How am I going to put gas in a broke down van?
David Drake
Rating:
2.0
The team member that helped me apparently needs a LOT of training. The location was short-staffed but that wasn't really the issue. The team member was not very familiar with the software and as we walked through the options, wasn't listening well enough and I had to correct the selections multiple times. It was really hard to see the computer monitor; they should know to turn it for the customer to see. I don't blame her but I believe that she just hasn't received appropriate training.
Lisa Schuler-Jones
Rating:
5.0
No complaints.
Jordan Pruitt
Rating:
3.0
Everything was good the only advice would be a little more assistance once you check out your equipment. Meaning don’t just hand me the keys and leave me to find the truck.
Beth Doran
Rating:
5.0
Customer did not leave a comment.
Joe Ward
Rating:
5.0
Charging folks $40 for not filling tank back up by 1/16
Josh Brown
Rating:
5.0
I was a walk in. The lady at the location on Cobb Parkway and Old 41 didn't have the equipment but still jumped up to serve me and found the closest location with my need and called to make certain it was there. She logged in all the paperwork. The young man at the other location (Piedmont and Canton) couldn't have been nicer. He was prepared when I arrived and had me out of there just as quick as could be while making sure the trailer was secure and the lights were all working. Excellent experience at both locations!
Michael Lookenott
Rating:
5.0
It is always a positive experience to rent from U-HAUL. It is a good location for my needs.
Victor Ojeda
Rating:
3.0
Customer did not leave a comment.
Ken Butler
Rating:
5.0
We actually went to this location by mistake. Ty was very helpful and patient in helping us to get the drop off location changed. Very nice facility and great staff.
Rebecca Johnson
Rating:
4.0
Customer did not leave a comment.
charles bearden
Rating:
5.0
Customer did not leave a comment.
Owen Scott
Rating:
5.0
Customer did not leave a comment.
Shane Patrick
Rating:
5.0
The truck was very clean. After renting several vehicles over this past year, I was beginning to think that U-Haul does not care about its resources (customers, employees and equipment). My confidence was restored! Keep up the good work!
Robin Chigumira
Rating:
5.0
Everything was perfect, no room for improvement.
Taylor Matthews
Rating:
5.0
Please do not use my name in your comments.
*
It would be GREATLY appreciated if an inside door from the office area could be added to the storage area to maximize security and safety for your customers. (Just a walk-thru door, not for unloading) , otherwise a trip around the building is necessary, unsafe, and inconvenient at the present. Please consider this.
CONNIE WINSLETT
Rating:
4.0
Customer did not leave a comment.
Ureal Billups
Rating:
5.0
Very personable and provided the right truck for transport.
THERESA BUTLER
Rating:
3.0
Customer did not leave a comment.
Charlotte Ragsdale
Rating:
5.0
The systems were extremely slow, and it delayed the pickup process by 1 hour. Please fix/optimize this to save time.
Christopher Kent
Rating:
5.0
Excellent customer service!
RICARDO MARTINEZ
Rating:
5.0
I don’t remember the customer service reps name but I do remember his tag said owner which I thought was cool. He was very very helpful very very courteous and very understanding. There are quite a few U-Haul’s very close to this area and I would drive past all of them to go see him again.
Doug Stahura
Rating:
5.0
The young man was very professional and courteous.
Gloria Kenney
Rating:
5.0
Customer did not leave a comment.
Jose Schaffino
Rating:
4.0
Customer did not leave a comment.
Kuron Scott
Rating:
5.0
Customer did not leave a comment.
Thomas Cochran
Rating:
5.0
Customer did not leave a comment.
Joe Ward
Rating:
5.0
Customer did not leave a comment.
Joe Ward
Rating:
5.0
Great place to rent! Thanks for your help.
Robin Chigumira
Rating:
5.0
Tye Cox was great help for us and very friendly
Edward Wiederspiel
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Brian Crenshaw
Rating:
4.0
Weird on a Saturday to only have one person working. Slow to check in. Guy who checked me in was great. Mover guys I requested, not so much. Slow, didn’t listen, didn’t get everything done.
Kelly Williams
Rating:
2.0
The truck needs maintenance bad.
No a good truck.
It stalled twice while driving.
One time in an intersection. Very Dangerous.
Also the truck would not shift into gear easily.
Need a full refund.
MARK SHIPMAN
Rating:
5.0
I'm not sure I just dropped it off
regina williams
Rating:
5.0
Customer did not leave a comment.
Micah Corbett
Rating:
5.0
Customer did not leave a comment.
REGINALD HARPER
Rating:
5.0
Customer did not leave a comment.
robert bozeman
Rating:
2.0
Took forever to get service....one guy doing two people's work
Brannon Harper
Rating:
5.0
Customer did not leave a comment.
joyce morrison
Rating:
5.0
Have more than one worker there at a time
Alexander Verucci
Rating:
5.0
Customer did not leave a comment.
candance mitchell
Rating:
5.0
No improvement necessary. Staff friendly and courteous.
LESTER MARTIN
Rating:
3.0
When I returned the van, you have a sign that says "wait with your vehicle"....I waited for 4 minutes and nobody came out and when I went inside the young man working was sitting behind the desk playing on his phone. SMH
Mark Nord
Rating:
5.0
The staff was very professional and easy to work with. I'll be back whenever the need arises.
John Aseff
Rating:
5.0
Customer did not leave a comment.
IAN ROOT
Rating:
5.0
Everything was great, but when we took possession of the trailer, it smelled of kerosene
Joseph Jursic
Rating:
4.0
Customer did not leave a comment.
Danielle Lloyd
Rating:
4.0
Customer did not leave a comment.
Anthony Thomas
Rating:
4.0
Customer did not leave a comment.
Phyllis Cutter
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Phyllis Cutter
Rating:
5.0
Customer did not leave a comment.
Kimberly Kelley
Rating:
5.0
Customer did not leave a comment.
MarKay Appel
Rating:
4.0
Air in one tire pressure was very low. Also, trailer was pretty old. But I understand one way rentals will always get the worst equipment.
John Kresse
Rating:
1.0
Trailer lights were not working properly. Now I see my credit card is billed for “toll lane violations after I disputed the original email. I have a peach pass which was on the vehicle towing the trailer. I paid my toll fees. Your trailer was not operating to standard and I was not even apologized to when I mentioned it to the associate at drop off.
Jesus Gutierrez
Rating:
5.0
Customer did not leave a comment.
Bruce Krohn
Rating:
5.0
I’ve received excellent service all 3 times I’ve used this location for both rental and purchase needs. Brianna is a rockstar, and provided a solution that worked for me. Thank you!
Risheet Jaggarow
Rating:
1.0
There are no instructions where to park. I parked in front of the front door. When I got out of my car I asked the guy coming out where I should park. He said I need to go inside and ask. I did and she told me to park where the other enclosed trailers are parked. When I got there she was walking away from me and didn’t acknowledge me. She stood behind the trailers, out of sight. She didn’t acknowledge me. Her only interaction was to tell me she had done my sign in. She was very impersonal.
Paul Christian
Rating:
5.0
Customer did not leave a comment.
Hunter Copp
Rating:
5.0
Customer did not leave a comment.
Brandon Duquette
Rating:
5.0
I had an excellent experience at this location. TYE was extremely friendly and helpful, and he made my rental smooth and easy. I highly recommend this location!
Gregory freeman
Rating:
5.0
Customer did not leave a comment.
ROBERT INGRAM
Rating:
2.0
The customer service and communication is poor. I wasn't greeted when I came in to pick up the vehicle, to words were said to me, "let me get your drivers license, and are we using the card on file?. After inspecting the vehicle I looked at my charges and collision damage was added to my bill without my knowledge. The vehicle was fine, but upon return I told the person checking the vehicle in that the collision damage was added without my knowledge, and he said "oh". I asked was it mandatory he said no. Yet I was still charged and didn't need collision. This location has employees without a sense of urgency nor do they have basic level customer service.
LaDona mccaskel
Rating:
3.0
Hello. I love U-Haul but today and it partly my fault because I trust people to be honest. I didn’t notice until I left that the gas tank wasn’t at a 1/4 of a tank, I didn’t think to take a photo of but filled it to where it was when I left. It was just under a 1/4 and I told the guy when I returned the truck, needless to say I was charged 40 dollars for for about 2 or 3 gallons of gas. I’m sure I paid for gas in someone’s personal vehicle. Even at 4.50 cent a gallon it wouldn’t add up to 40$ it was almost at the 1/4 of a tank! The same place it was when I left.
Carrallyn Mitchell
Rating:
5.0
Customer did not leave a comment.
Claudia Garza
Rating:
1.0
I had no issues booking my rental online. However, picking the rental up was a horrible experience. When I walked in to the register to pick up the truck, the girl at the counter(I believe her name was Breanna) didn’t even acknowledge me. Once, I had her attention, she was very short and rude with me. After she received my license and verified the reservation, she just handed me a key and said the truck was over by the green tent. This took me by surprise since there was a parking lot full of trucks near the green tent. I had to find the truck on my own. She then just dropped the equipment I rented off by the garage door, and walked back inside without a word. The strap to hold the dolly in place on the back of the truck was damaged, so I went back inside to let her know. She said that they usually just put the dolly loosely in the back of the truck face down. At that point, I just gave up with her, and went on about my business. I wouldn’t recommend this location to anyone.
Brenton Davis
Rating:
5.0
Great service! Super easy. I'll be back for sure!!
Chad Kirby
Rating:
5.0
I loved everything about the rental. The 6x12 is a great trailer, fits so much!!
Thanks again!
Osvaldo Silvera
Rating:
5.0
Customer service was very helpful
gustavo castro
Rating:
5.0
Customer did not leave a comment.
DEJUAN BROWN
Rating:
4.0
Customer did not leave a comment.
David Kitzler
Rating:
5.0
Everyone was very helpful.
Annethea Hudnell
Rating:
5.0
Customer did not leave a comment.
Andrew Fischer
Rating:
2.0
Not impressed with the individual. She unlocked the door but did not hold it open for me or said hello. She responded when I said good morning, but it felt like it I was disturbing her. I was the only one at 7am since I had a function to do. First time the customer service was below my expectations at 2800 Canton Rd.
Alfredo Harewood
Rating:
4.0
When we reserved the vehicle the day before, we selected the use of an appliance hand truck as well. However, upon checking in the next day, we were told that this location did not have any more and hadn’t had any for months. This was a bit frustrating because there were hand trucks on the floor for sale and hand trucks inside the maintenance garage you could see as it was open and visible from the parking lot. The website shouldn’t have this as an option if the location doesn’t offer it, and the company should help the locations be better equipped. We had to drive to Home Depot and rent a hand truck which was ended up costing us extra.
David Kitzler
Rating:
5.0
Trailer contained debris and was not clean.
Stanley Washington
Rating:
3.0
Better costumer service, answer the phone, I got charged an extra day for just few hours late.
Henry Hernandez
Rating:
5.0
Good Experience, friendly.
Richard Wallace
Rating:
4.0
Customer did not leave a comment.
Gary Jackson
Rating:
3.0
THe girl behind the counter was very rude. She wasn’t helpful at all. The other employee (a guy ) was very helpful. He came out to the truck and actually helped me.
SHAYLA HARRELL
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Erica Warren
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Christina Moon
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
matthew emard
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Dallas Brown
|
Overall Experience
Rating:
2.0
The trailer that was hooked up to our car required a 2 in ball and the one on our car was 1&7/8. So as we were crossing over 41 we hit a bump and the trailer jumped off the car. I called roadside service to see if they could bring us another ball but was told we needed to go back to your store. Our house was closer so we made it there and switched everything out. This could have had a very different outcome and I think your employees need to know to recognize the size issue.
Liane Anderton
|
Online Move In
Rating:
5.0
Some of my items were damaged in the storage unit with mildew. I was in a ventilator unit. How could this happen? I have filed a complaint with the store manager. Thanks.
marilyn stradford
|
Overall Experience
Rating:
5.0
Love the free use of carts to load/unload
Nikki Mcbride
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Quincy Johnson
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
David Rung
|
Overall Experience
Rating:
1.0
The representative rushed my phone call confirming my storage unit and ended up giving me the wrong size. I was unable to move into the unit because it was too small and I had to hire MORE movers for the next day.
Desiree Joyner
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ALVIN VICTOR
|
First Impressions
Rating:
5.0
The staff was very much humanitarian thank you so much for your location
ELAINE BALLARD
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Eric Rhodes
|
First Impressions
Rating:
3.0
The consistent inconsistent changes are punitive. Uhaul's policy to raise the rental fee holds the renters hostage. I live in Hawaii and my storage is is Marrietta Ga. I received a notice that my rent was increasing which I understood that had the option of paying my rent months in advance for the same price or continue month to month at an increase. Having a contract of a set price for a set time would be more equitable.
Louis Ward
|
Overall Experience
Rating:
5.0
The mgr was very helpful courteous and realized my needs at the end of a hectic day.🤗.
My new unit was just the answer I needed and look forward to using it w my business needs.
Sandra Covil
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
WILLIAM MOTTON
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Audrey Russell
|
First Impressions
Rating:
5.0
Staff always very friendly. Clean bathroom onsite for storage renters which comes in handy when moving. Facility kept very clean.
tj wonders
|
Overall Experience
Rating:
5.0
The facility was clean and the staff was courteous.
Sybil Barrett
|
Overall Experience
Rating:
5.0
Very well-kept facility, and staff was friendly and helpful.
Ryan Booth
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
TIFFANY PRICE
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Montrez Ivey
|
Overall Experience
Rating:
5.0
Great service at intake. The young black male on Canton Rd. 777030 went far and beyond to make this a stress-free experience. Thank you
Sharon Mcdonald
|
Overall Experience
Rating:
5.0
It was perfect. As expected.
JEFFREY MCCAFFREY
|
Overall Experience
Rating:
5.0
Everything was quick and efficient.
Ronald Pierce
|
First Impressions
Rating:
5.0
Dale is honestly the hardest working man I’ve met. He’s so professional and made sure I felt comfortable during the most difficult move I’ve experienced.
Taler Holland
|
First Impressions
Rating:
3.0
I was late one month with payment and there was such a rush to threaten to sell my stuff, I was appalled. I will never use U-Haul again, I have been a customer for many years.
Amy Moss
|
Overall Experience
Rating:
5.0
Every time I called and had a question your staff was always very helpful
Efrain Roman
|
Overall Experience
Rating:
5.0
Beat experience this far Daniel was always professional and helpful.
Alexis Yokley
|
Overall Experience
Rating:
5.0
Corey was very helpful!!!
Nakia Boyd
|
First Impressions
Rating:
5.0
Great service
Dave Maitra
|
Overall Experience
Rating:
5.0
This facility has always done well with taking care of my moving needs and concerns. Even if I had to use another facility, I always reverted back to canton Rd.
Angelo Walker
|
Overall Experience
Rating:
5.0
Always friendly and helpful !
Stephen Kaiser
|
Overall Experience
Rating:
5.0
Very helpful.
stephen kaiser
|
Reservation
Rating:
5.0
Staff was helpful, and the rates were good.
Jessica Prescott
|
Overall Experience
Rating:
5.0
Excellent service and very helpful
Terry Rutherford
|
Reservation
Rating:
5.0
Your storage facility is the best I've seen. Please continue with your staff. Everything and everyone was superb. Thanks.
Glyndon Hogan
|
Overall Experience
Rating:
5.0
Monique was a wonderful respite in an otherwise stressful day. She patiently answered all my storage newbie questions with a smile and concise information. Thank you, Monique!
Melodie Sida
|
Reservation
Rating:
3.0
It took forever to switch the original unit. But the check in was good.