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michael bCustomer Reviews for U-Haul Moving & Storage at Burnet Rd & Hwy 183 S
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Was very professional and quick, easy process and very polite
Lazaro GN/A
Karen BGreat experience. Showed up without a reservation needing a trailer and they were able to accommodate on the spot with exactly what I needed. All staff were extremely helpful from the lady at the counter to the guy that completely hooked up the trailer for me after I backed up to it. Great experience and will definitely be back.
matt fI like this but better they're real nice to me and funny
WAYMON KJustin was super helpful.
robbert FBoth employees that helped me were quick, knowledgable, and helpful. Would definitely come back to do business again!
Nicole DXxxx
Manuel C | First ImpressionsMaravillosas equipo
Dulvis BCan't think of anything, your service was great!
Tammy DVery nice, and helpful staff. Top notch!
James PI entered this storage facility feeling broken as I was having to leave my belongings in a 5X7 closet due to unsafe living conditions at my unit. The gentleman that helped me, Justin, brightened my day by his act of kindness towards me. Thank you Justin!
Samuel H | Overall ExperienceThe truck was dirty
karen hI bought the insurance but was not aware of a $150 deductible. I'd have been better off just pushing the issue off on my credit card company. Your insurance plan is a rip-off of consumers for which you should be ashamed.
Carlos FYour location has always been very good and the with me the equipment has always been what i have always have expected. Dan 512.663.9456
DANIEL AThe manager there was extremely accommodating and helpful. She gave me excellent customer service.
Madeline KThe young lady that assisted me was awesome!!!! Thank you all so much for the exceptional service.
Caroline JLet people know there are two Uhaul locations on Burnett Rd. in Austin Tx to avoid confusion.
Abby CJustin and Ari were amazing! Truck was spotless and customer service was on point. Easy transaction from start to finish and great vibes in the store.
jordan rThe checkout is the worst experience I have, more than 20 minutes trying to upload the photos and never allow me to do it, please fix it this asap.
Reynaldo AThe main guy pushed me Off to an another who was busy. Then he took my keys and was not happy. Ask me to move the truck and it parking lot was a cluster f.
David TThe staff was very helpful; among other things, the kind woman who checked me in spotted and returned the cell phone I had left in the vehicle. The possible complaint is that the facility is very small and the service counter is obscured from the entrance. I thought it was unstaffed when I arrived because the visible counter was unmanned. Based on a previous experience, too, the site is very busy. It is possible that the facility and staff should be expanded.
Richard Fgreat guys checked me in quickly & courteous
James RThere was no pin in the car transport hitch. The difference between the insurance options could be better explained.
Michael LWhen I rented the trailer at 2:00 p.m. in the afternoon, there was very little wait and the location seemed well staffed. Returning the trailer was another story. Long line of at least six customers in front of me. Previously I would just pull through, the staff would scan something and I would be on my way. There seems to be a staffing issue here.
Mike DIncrease your fleet of pickups
ariel pThe phone menu and website option do not include the ability to extend a lease. I wasted time with that and the ads for things I have no interest in.
Kirby WThe Burnet Road location always provides excellent customer service. Great experience on this rental.
GARY AEveryone I spoke with was very knowledgeable and helpful. I was in and out and pleased with the experience. Will definitely come back to this store again should I require seevices
James PKeep up the good work!
Margaret CAlways a great experience with this U-Haul location! With moving three children to college and post grad apartments more than once, mother-in-law three times between assisted living locations and then ourselves this past year after downsizing, Jesse, Stella and Julie are always so attentive and helpful. Would not go anywhere else!
Debbie MMore knowledgeable customer salesperson.
Dahlia CThe online system took forever during checkout. Almost 1+ hour but the location folks were very patient. Please fix the systems.
Zeeshan AWe were originally to pick up equipment at the Research Blvd location and were turned away because they didn't think our truck could tow your trailer. Our truck has a max towing capacity of 13,000 and the proposed weight of the tow was 6600. The people were difficult beyond belief. I spent 45 minutes on the phone with two different customer service reps - both delightful and helpful. We re-did our reservation for a different location (Burnet). Showed up to pick up the trailer, asked them if we were okay -- they were dumbfounded about why we'd been turned away from the other place. We were in and out in under 10 minutes.
eric oThanks for having someone on call to assist in my time of need 🙏🏾! Justin was amazing!
Dionne DStore need empathic and well trained staff, also need keep all equipment which offer online. Need improve a lot
Carlos CFast and Friendly Service. Understood my needs and made excellent suggestions for my move. Will be using this location again anytime I need to move.
Beau ETerrible customer service. It was like being transported to some horror scene in rural Alabama. The CSR was rude, didn't explain anything, I had to repeatedly ask the prices. He went to wash his hands while serving me as I had a reservation. The experience gave me an outcome of wanting to puke.
Eva LI got to see the og, og, OG’s. Estella and Jesse holding this location down for the long run. They always bring the good trucks.
Jacob WThey are aways friendly and willing to help and their prices are affordable. Everything was great.
Doris JEmployees great. Truck steering is not good shape and maintened properly. Windows blows wind inside although closed.
Fatih SFor question 1 - the storage rooms were secure but not lit. Had to rely on outside light. These would be difficult to work in after dark (for the outdoor units). All in all, the process was smooth and the workers were very friendly and helpful. This site has it going on. Keep up the good work!
joe v | Overall ExperienceInstallation went much quicker than expected. Technician kept in contact with any issues that he saw. Great service!
MUNIRA AThey ran out of small dolly rental Handtruck
Jennifer HThey did a good job no complaints at all
Jaime JGreat service. Helpful. Thank you. I’ll give you more business in the future. Please keep me on your file. Carlos Garay (512)435-1490
carlos gThe location is fine, clean and well managed. The app is not great. There needs to be a lot more focus put into development of a swift and easy self checkout process. It's clunky. It's not great in the dark when you are just wanting to unload and get home. I scanned the QR code posted for after hours checkout and it takes me to the app. Do I know the password of my account. No, because this isn't a high priority app for me or anyone. We rarely use it. So I have to reset my password in the dark. Then I finally get into my account and I hunt around for where the self checkout is located. FYI, if you check out a truck or trailer there is only one task remaining to do, and that's checkout. So make that a tile/banner at the top of the app dashboard as the first thing to see and click. There should be no hunting around. Then make the process of checkout super easy. There should also be an off-app experience for checkout. I don't want to reset my password every time to checkout. In previous visits I thought there was a text initiated checkout process. Maybe I didn't get it this time...
Chuck SAfter moving three kids to and from college and several apartment moves after they graduated, this location is by far the best! The fact that Stella and Jesse and Julie have been there for years speaks volumes. Nice to see the same staff at every visit. Always a good experience!
Debbie MSuper-nice staff. Very cooperative during a stressful time.
joe v | First ImpressionsSuper fast and friendly service
Rebekah MAppreciate the quick hookup as my trailer was ready and waiting at pick up time.
Jeffrey SI had the perfect experience.
Tracy HMoses got me set up & rolling in no time and with a smile! They also made the return process super-easy. Fantastic crew all around!! I have been doing business at this location for over 20 years & will continue to do so! JB
John BTo fue excelente desde el personal de atención al cliente
Orlando GI was redirected to this location from your location on South Lamar and at 6610 Burnet after making reservations and finding no available trucks at either location after two transfers. Wasted over an hour and a half doing so. This location did, in fact, have a truck that could leave the lot.
david sPerson that helped me definitely needs customer service skills. No smile not very friendly.
Bernadette RFriendly, helpful and very quick service from this UHaul location.
John CI appreciate the staff here for being incredibly friendly and accommodating of my situation. I felt ashamed for allowing the payments for the unit to get so far behind, but the staff made me feel comfortable and were understanding of the situation. Will recommend Uhaul in the future because of my positive experience dealing with Justin particularly. In months/years prior, I had some not-so-positive interactions with a very condescending and unprofessional staff member who to my understanding was the manager, but I am not sure that individual is employed there anymore and I do not know his name. My positive experience with Justin has led me to give a favorable review. He conducted himself in a very respectful and professional manner and that was appreciated by me.
Ana T | Overall ExperienceThe parking lot needs new pavement all through the storage driveway but other than that the location is fine
Cherita W | First ImpressionsInitially the rep booked me in for an secure inside location on the second floor. Unfortunately due to my serious health issues and the fact that I was doing the labor myself. I knew there was no way I would be able to get my stuff up the stairs. I explained my condition & asked if there was availability on the 1st floor. There wasn't. So I asked if there was an outside unit available. There was. So the rep happily transferred me to an outside unit. Which I appreciated.
Beverly M | First ImpressionsThe AC was not working on 09/12th
Alma C | Overall ExperienceEverything is made of cheap wood. It smells very old and musty. There’s holes in the units that lead directly outside. Insects everywhere. Climate was 80/90 degrees half the time I had the storage. There’s no elevator to the second floor. FALSE MARKETING!!
Ricardo S | Overall ExperienceThe storage unit was over 100 degrees inside even though it’s supposed to be climate controlled
Kaitlin G | Overall ExperienceThe staff was very friendly and helpful, but the climate-controlled facility was extremely hot. The AC was on but it was not cooling the building at all. The thermostat showed it was 99 degrees in the building. Hopefully that can be fixed soon.
Pat L | First ImpressionsCharged me for damage without telling me and getting my approval to withdraw the funds. I'm disputing the charges and getting an attorney.
Sarah R | Overall ExperienceI was robbed…… it must have been an inside job… 50000 to replace my items so, extremely unsatisfied
Richard D | Overall ExperienceAll nice employees
william k | First ImpressionsNo comments
john b | First ImpressionsNot very understamding.
Derek S | Overall ExperienceI wish there were available 24/ 7 the storage units.
SUSANA C | Overall ExperienceThx alot
kevin r | First ImpressionsThis was the absolute worst experience Ive had with a Uhaul facility
Mona L | Overall ExperienceStart to finish, very good service.
John M | First ImpressionsThe signage all states access hours but they fail to tell you that everyone is only given access during office hours unless you special request it. I was locked out of my storage in the cold with my son with no help from the general manager on giving me access to my unit. No cooperation or compassion from the unprofessional staff. The manager has his family hanging around the property during the day washing their personal vehicles and stuff. I was never granted access hours. I had to rearrange my work schedule just to access my stuff. Would NEVER use Uhaul in any way after this experience. Go to Public Storage
Natalie R | Overall ExperienceThe staff was very friendly and I appreciated their patience.
PAMELA D | First ImpressionsAlways totally satisfied with this store outstanding employees
JOE B | Overall ExperienceNothing online was as it said as I got ready to move into storage facility it was not big enough for 1-2 bedrooms to fit in nor was it 24 hr access like both the website stated or like I was told by the company over the phone customer service rep. But the 2 gentlemen that tried to help me with the problems were as helpful as they could be
Joseph L | Online Move InGreat staff
JOE B | First ImpressionsIf u had elevator or s ramp for both floors would be great
MELISSA H | Overall ExperienceWould come back again.
Carrie F | Overall ExperienceFraud
Muhammad Q | Overall ExperienceI felt like the security was excellent.
John B | Overall ExperienceIt would be lovely to have a way to prop the exit door open when unloading one's car.
Lisa Q | Overall ExperienceThe parking lot is in disrepair, needs to be resurfaced
Brian G | First ImpressionsThank you for everything, UHaul always delivers great service.
Chris G | Overall Experienceno kindness to hispanics
MARIO B | First ImpressionsI recommend updating the storage access hours to match your office's hours on the UHaul website and app. Right now it says that stage can be accessed until 10pm.
Eiler S | Overall ExperienceOverall Good
YAIR G | First ImpressionsAwesome staff and very convenient location. I would highly recommend this location to friends and any one in need.
antoinette j | Overall ExperienceGreat service
Chris G | First ImpressionsIt was clean Not well lit
Kim D | Overall ExperienceThis is a great team and have been very informative and helpful any time I've called. I would definately reccomend this facility!
Janis T | Overall ExperienceThe manager, Norvell was so helpful and has excellent customer service skills
Joan M | Overall ExperienceMuy buen trato bilingue.
ROSALIO R | First ImpressionsNo elevator for people who can't climb stairs while lifting. Totally not ADA compliant. Zero instructions on using the code in 2 keypads to access the building.
Bobbie W | Online Move InNo elevator facility, could have had a ramp instead of stairs
Nagashekar A | Overall ExperienceExtremely satisfied
Richard D | First ImpressionsI have used many uhaul facilities across the country and I will have to say this one has the best staff and cleanest facility I have been to, not only the storage units but also the trucks and property. 10 stars ⭐️ if I could give.
DAWN M | Overall ExperienceMy key card never worked anytime I needed to go to enter my unit. Staff needed to fix my card every time.
Jose G | Overall ExperienceQuick and Easy
CHARLOTTE J | Online Move InAbsolutely appreciated all the team did here to help us. The manager made available the only storage unit left that could fit my belongings. The unit had just been vacated so he went out there and made sure it was clean and ready for me to use. The rest of the team is kind and helpful and willing to work with you to accomplish your moving goals on time or in my case, in a pinch. Highly recommend.
Alexander L | Overall ExperienceOur move-in experience was very positive. Everything was as advertised so there were no surprises. We realized the unit we had selected on the 2nd floor was too small, but Norvell quickly switched us to a larger unit. Then Norvell and Patrick went the extra mile and helped us move the larger items from our 2nd floor unit down to our larger first floor rental. They were very kind and helpful. I highly recommend this facility .
Denise A | Online Move InStaff was wonderful! Make sure to get a downstairs (no elevator) unit not against outside wall. My unit against the exterior wall had openings to the outside so it did not stay as climate controlled as I would have liked. Staff was awesome!
Christopher B | Overall ExperienceI booked 5x10 looks the room size is really 4.5x 9.5 . Climate control really doesn’t have any effect. There is no mention about staircase
saravana k | Online Move InLots of confusion when acquiring my unit. I had made a reservation but when I got there they said they did not have the very unit I had reserved. Thankfully another unit was available. There was also mixed communication on the cancelation process with how the sign within the unit gave different information.
Colin S | Overall ExperienceUnit reserved over a month ago was not available and I was sent to another location
NICHOLAS J | First ImpressionsThere is no elevator, so moving items up and down the stairs is arduous. Also, someone attempted to break into our unit by prying a metal strip attached to the door. However, the staff are responsive and do a good job.
MARC A | Overall ExperienceThe process was confusing and the staff gave me different information than had been provided by the website. I had made a reservation for a specific unit but when I arrived they said they did not have any of that unit available. Thankfully I was able to get a suitable replacement on site, but my reservation was completely useless and made the process confusing. Also the cashier said that locks weren't provided so I bought one, but then one was in my unit when I opened it. Also I had asked about if I need to give a notice before I intend to vacate and they said I didn't, but then a sign inside the unit said I did need to do that. The process just has left me not very trusting of Uhaul because I cannot seem to get a straight or reliable answer on anything.
Colin S | First ImpressionsIt was difficult to get some one to help me both in times when they were busy and time when store and grounds are empty. They chose to over charge me and instead of correcting the mistake they chose to make up a different reason. I herd 5 different reason. I understand that they may be under staff but there's no reason for yelling.
RANDY D | Overall ExperienceNorvell went above and beyond to make sure my storage needs were met at your Uhaul facility!! : )
kathleen s | First ImpressionsTook care of what I needed, great service and really straightforward!
MICHEAL S | Overall ExperienceGood people, safe location.
Alfonso S | Overall ExperienceI was told I would qualify for a free month over the phone with a U-Haul employee and I made sure to call and make a reservation to make sure I qualified. When i actually tried to move in my reservation was nowhere to be found and said there was a stipulation for moving from out of town- this was not stated in the advertisement and on the page that said all you had to do was rent a truck so the experience was very frustrating and inconvenient, since I planned my whole move around this. I would Have chosen another storage facility had I known this was the case
VICTORIA E | First ImpressionsThe unit was supposed to be 1st floor, but it wasn't. I was charged for a 1st floor unit and when I called the location they were aware their system was doing that for this specific unit but I guess haven't done anything about it. I canceled and got my money back.
Brad L | Online Move InLove the staff at this location.
tamera t | Overall ExperienceManager Norvell was very friendly and helpful. We will use Uhaul every time. Thank you for your great help.
MARIA B | First ImpressionsNorvel wa great
Bobby C | Overall ExperienceWe had a lot of stuff we would have given to a charity if it was convenient, i.e. either on site or associated with U-haul to donate to.
GILBERT A | Overall ExperienceEmployees were not wearing masks. There is currently an ordinance in Travis County requiring employees to cover their face. https://www.austintexas.gov/department/covid-19-information/orders-rules#:~:text=In%20the%20City%20of%20Austin,2020%20through%20December%2031%2C%202021.
Gary D | Overall ExperienceNone
Sara A | Online Move InThe two gentleman who helped me went above and beyond! I am so grateful. I will be back :)
Gabrielle L | First ImpressionsExcellent service
Jimmy F | First ImpressionsAfter being displaced with the winter storm the associates and manager at this location did everything they could to help. I will be forever grateful.
NOELIA T | Overall ExperienceHad to rent van for another day, un expected expense, because the access hours at the facility were not clearly communicated. I spoke to management and staff about this, they seemed indifferent and the same lack of communication is most likely going to repeat itself again and again, costing customers time and money. SOLUTION: Post accurate access hours at storage entrance and update this locations webpage with hours of availability, including the option for 24-hour access. NONE of this is communicated at check-in.
James C | Online Move InThis is the only place I rent from the manger wall so helpful in getting me started
Larry g | First ImpressionsMy experience with the Burnet storage Uhaul was outstanding. I believe the staff to be most helpful. And the facility was safe, secure, and accessible when I needed it to be. Thank you for a great experience.
Jason L | Overall ExperienceNorbell was gracious and accommodating and worked expertly with me to fulfil my business objectives with uhaul. He is a great manager!
RACHAEL K | First ImpressionsStaff is friendly and professional. I had some issues and the Norvell the general manager addressed immediately and insured all was resolved. I would recommend to anyone needing storage.
patricia r | Overall ExperienceStaff were helpfull and friendly. Great experience overall.
Hooman s | Overall Experienceit was very dusty and upstairs where my storage unit was super hot. It doesn't have elevator nor ramps to get upstairs which made it super hard to get things in and out very hard.
Martha M | Overall ExperienceMoving is stressful but my experience with uhaul was the worst. They made so many mistakes and still do! It’s ridiculous.
Valeria D | First ImpressionsStella was very courteous and professional. A pleasure doing business with her.
JOHN N | First ImpressionsExcellent service.
Kenneth C | Overall ExperienceNorvell helped the whole way through. I could not have asked for a more understanding and patient person to help me with my moving and storage needs. Thank You
Cynthia A | First Impressionsroaches in the second floor and staff had no interest at addressing that roach infestation
Derek R | Overall ExperienceThe staff here are super friendly and helpful, and the manager, Mr. Eutsey, really was very accommodating. They helped my move-in go as smooth as possible. Thanks!
James C | First ImpressionsSo much better than customer service we did not receive at location by UT!
THOMAS H | Overall ExperienceVery friendly staff
Garret P | Overall ExperienceI’d recommend using a U-Haul place away from the university and this one is just far enough away to avoid the year moving craziness for the students moving in.
Ralph G | Overall ExperienceI believe the young mans name was Mason who checked me in. He was very courteous and helpful, went as far as to switch me to a unit closer to the stairs so I wouldn’t have to move my things as far! He also has a great memory!
Ana T | Online Move InThe staff was helpful and assisted with unloading via their forklift.
john v | First ImpressionsGreat Staff
marlenne m | Online Move InGood rates and options
austin v | Overall ExperienceNorvell was very friendly and helpful.
Garret P | First ImpressionsThey didn't understand about the financial problems people are having during this pandemic. They really didn't care. I moved my stuff out of storage and they didn't even give me a pro rate price for 1/2 a month which is very unprofessional
David A | Overall ExperienceThe store mánager Sean are a phenomenal group of professional, highly recommend all there services
KATERINA R | Overall ExperienceSuper friendly staff, very helpful both times I've been in so far. It makes a difference having good customer service at a place I will be returning back to for some time to come!
JESSICA B | First ImpressionsMr. McMullen (Gm) and Mason CSR, and Black young girl CSR was excellent //. and very helpful....Best in Austin....
Bobby C | First ImpressionsSean and his team are always great. This is my third time as a client.
Jeffrey S | Overall ExperienceThe welcome was great. The staff was very knowledgeable in assisting me.
Kenneth C | First ImpressionsExceptional service! Simone is AMAZING!
Audrey C | First ImpressionsKnowledgeable and helpful staff.
Brad W | First ImpressionsThe computer time really slowed down the process. The older hand written records were faster. ;-)
john s | First Impressions10/10 Only issue is lack of elevator which made for some creative carrying when I first brought my storage in, but by no fault of their own. Definitely would recommend
Jennifer F | Overall ExperienceI was 100% pleased with this U-Haul business. The manager and staff were wonderfully helpful and friendly. It is a well-run operation with expertise for all your storage and moving needs. GREAT PEOPLE
Shirley M | Overall ExperienceEvery staff member is professional, friendly and helpful. I was almost sorry i cleaned out my storage room because I enjoy visiting the property! Special thanks to Simone.
Terese F | Overall Experiencelarge slide door never really appeared to be open when i came during regular hours. I paid extra for after hours access and did not expect them to open then.
marc l | Overall ExperienceGreat service
Angelo M | Overall ExperienceVery friendly and great service!
Angelo M | First ImpressionsWould definitely rent a U-Box for my next move.
Michelle C | Overall ExperienceA smooth and pleasant experience!
robert l | First ImpressionsThey made it very easy throughout process.
ruggero l | Overall ExperienceBeware this location will take your payment out of your account without your permission.
renee k | Overall ExperienceAll staff was very helpful and friendly
Barbara W | Overall ExperienceMy only concern was the fact that there is no elevator it was a little difficult to bring the stuff up to the second floor.
Brenda D | Overall ExperienceThe whole Staff at this location is superior!! Their help and professionalism during my stressful days was extremely appreciated!! Sincerely, Michael Jackson
Michael J | Overall ExperienceCourtney was efficient, knowledgeabe and polire. Thx !
joe d | ReservationThank you.
Bill W | Overall ExperienceVery old facility. Interior storage unit hallways were tight and difficult to get anything of size in to the unit. Staff was extremely helpful and friendly though.
chris b | Overall ExperienceEverything was great until I had 3 large boxes full of mouse droppings and things chewed upon of which there was no food stored in the storage room . Such an awful feeling not to know what was clean!
MICHELLE H | Overall ExperienceThe staff were helpful, but the storage unit facility was not cool, the temperature read 94 degrees, but the thermostat was set to 72. Had to find another location that was really climate controlled
CARLA C | Overall Experienceit was great
Christopher R | Overall ExperienceHad a run in with one of the shop guys . There are no signs for employee parking and storage parking. It was handled by the it was very nice. The storage room always seemed warmer than they said.
BENNY F | Overall ExperienceI finally cleaned out and gave up the storage unit that my mother had for years. The staff was always nice and the place was safe and secure. I rented a truck and that was easy too. Thanks!
JANE M | Overall Experience*Mice and bugs in controlled climate unit. *Comment-UHaul might consider reimbursing prorated rental rate in at least weekly increments, esp if unit rented and receiving "double" rental rate!
PAT F | Overall Experience