Customer Reviews for U-Haul Moving & Storage at Broadway

908 reviews

1545 W Broadway St   Idaho Falls, ID 83402
(Load/Unload Indoors, Stay out of the weather)

(208) 419-0513

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(208) 419-0513

1545 W Broadway St
Idaho Falls, ID 83402
(Load/Unload Indoors, Stay out of the weather)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Kevin Trimmer  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kevin Trimmer 
Rating:
5.0

None

Holly Claghorn  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Holly Claghorn 
Rating:
4.0

Customer did not leave a comment.

Jaqueline Biggs 
Rating:
5.0

Customer did not leave a comment.

Robert Haskins 
Rating:
5.0

Easily accessible, friendly, helpful staff reasonable rates good location...

Thomas Wirth  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Robert Haskins 
Rating:
5.0

Customer did not leave a comment.

TGrae Dotson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin Trimmer 
Rating:
5.0

Customer did not leave a comment.

Kevin Laslo  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

COLLEEN DUFFY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin Laslo 
Rating:
5.0

Customer did not leave a comment.

Matthew Crepeau  |  Overall Experience 
Rating:
4.0

I am very satisfied with u haul storage! I would definitely recommend to friends and family.

thomas wirth  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert Haskins 
Rating:
5.0

Customer did not leave a comment.

Julie Zepeda 
Rating:
5.0

Thanks!

David Larkin 
Rating:
4.0

Had some trouble getting up our snowy hill (truck got stuck in a snow bank) and the entire load had to be returned to Idaho Falls and then sent out one box at a time. But we figured it out and the drivers Cecilia and Julia were extraordinarily helpful given the circumstances. I did spend an entire afternoon trying to help dig out the UHaul Truck so not sure how compensation for that works...

David Larkin 
Rating:
5.0

Customer did not leave a comment.

Brooke Schlee 
Rating:
5.0

Great location. Friendly and helpful staff. Very clean, I even the bathroom.

Chera Focazio 
Rating:
5.0

Great friend service!

Steve Winn 
Rating:
5.0

Customer did not leave a comment.

Michele Anderson 
Rating:
5.0

Customer did not leave a comment.

Arthur Rood 
Rating:
5.0

Customer did not leave a comment.

Bethany Veile 
Rating:
4.0

Customer did not leave a comment.

Michael DuPar 
Rating:
5.0

I was very pleased and impressed with UHaul's service with UBoxes. The boxes were delivered and picked up as scheduled. Staff kept in touch with us as the boxes moved to the destination. This was a very easy transaction and our goods arrived in great shape. Absolutely no complaints--only compliments!

Carol Henry 
Rating:
5.0

Staff was super helpful and made the whole experience super smooth!

REBECCA SRIVASTAVA 
Rating:
5.0

Customer did not leave a comment.

Jonathan King  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Tom Beaulaurier 
Rating:
5.0

Customer did not leave a comment.

Gwendalynn Grey  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KIP ARCHIBALD 
Rating:
5.0

She was very helpful but it took additional time returning the trailer because she had to correct the issues caused by the pickup location. Had a hard time finding me because trailer was not the right one assigned to us and I did not have a copy of the contract.

Debra Motteshard 
Rating:
5.0

Customer did not leave a comment.

David Ward 
Rating:
5.0

Customer did not leave a comment.

Travis Thompson 
Rating:
5.0

Crystal was extremely professional and kind to us throughout the whole process.

Lori Nichols  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tiah Baker  |  Overall Experience 
Rating:
5.0

The staff took time to answer all my questions. Allowed me to look around as much as I wanted and needed. Thoughtful when teaching me how to use the entry systems

JEANETTE Riker  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Julio Vicente  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yorel Gould 
Rating:
5.0

Customer did not leave a comment.

Lee Losey 
Rating:
5.0

Thank you!

jamie jonas  |  Overall Experience 
Rating:
2.0

The van was parked clear across the parking lot that was pretty much a sheet of ice. I slipped and fell walking to it. You have people walk and find the van then walk clear back to the building for the keys then walk clear across it again. I couldn’t even open the door to get into the van it was parked so close to the van next to it. The van was also frozen solid. Had to sit there for 20 min for it to warm up and unthaw.

heather anderson 
Rating:
5.0

Customer did not leave a comment.

Gail Rochelle 
Rating:
5.0

Customer did not leave a comment.

Rosemarie Baar  |  First Impressions 
Rating:
1.0

The personal was not helpful and couldn’t explain the extra charges which seem excessive and the representative didn’t even try to find out the answers

Jade Gomez 
Rating:
5.0

They were very nice to deal with. There was a kind gentleman/employee who was sweeping the other day and he helped me with something that was just a little too heavy for me. He didn't have to but he was super nice! I love the carts you have there for customer use. They sure are nice and come in handy!

Brandi Onken  |  Overall Experience 
Rating:
5.0

Very well done. I was taken care of with efficiency and professionalism.

Glenn Harmsen 
Rating:
5.0

This was one of the best storage experience ever.i really can say that you genuinely care about your customers and their property.stay being the best.

Jamel Hayes  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Richard Harkness  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gayle Powell 
Rating:
5.0

Customer did not leave a comment.

Rita Simons  |  First Impressions 
Rating:
5.0

I use this location for U-Haul Moving services a lot and each time I've had a great experience everybody's been helpful and it's been a great experience

Heidi Barnett 
Rating:
5.0

Service was quick and easy!

Ana Ambriz 
Rating:
5.0

Customer did not leave a comment.

REGINA PEARCE 
Rating:
4.0

Customer did not leave a comment.

David Avolio 
Rating:
4.0

Customer did not leave a comment.

David Avolio 
Rating:
5.0

Customer did not leave a comment.

Lezhai Gulbransen 
Rating:
5.0

Customer did not leave a comment.

steven blackburn 
Rating:
4.0

Customer did not leave a comment.

Tamara Melville  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joshua Lane  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Darrell Johnson  |  Overall Experience 
Rating:
5.0

The associates were very friendly and helpful. I would rent there again.

Ronald Keltner 
Rating:
3.0

Make sure the trailer is hooked up all the way. Didn’t realize the employee didn’t tighten the trailer on the hitch enough so when I was loading a motorcycle, the whole trailer lifted off the ball. It was a small trailer so no biggie, but could’ve been messy if it would’ve fallen off while driving. Overall experience was good and I will likely come back for other rentals.

Kyler Jensen 
Rating:
5.0

Both check in and check out were a breeze and staff were great.

Leslie Kerby 
Rating:
5.0

Another great experience with UHaul!

Diane Arnold  |  Overall Experience 
Rating:
5.0

Friendly and efficient people!

DougLas Farley 
Rating:
5.0

Cecelia in Idaho, Nicole and Amanda in WA were all amazing. They went above and beyond to help me with the boxes. There were a few snags and they made sure everything worked out ok. It’s a pleasure to deal with friendly, helpful and caring people.

linda serpe 
Rating:
5.0

Customer did not leave a comment.

Kyle Quiroz 
Rating:
5.0

Customer did not leave a comment.

Earl Lavagnino 
Rating:
5.0

Customer did not leave a comment.

renee rasmunsen 
Rating:
5.0

Customer did not leave a comment.

Kyla George  |  First Impressions 
Rating:
5.0

Patricia was great to work with !

Diane Arnold  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dean Nelson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bryan Holland  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Leigh Casler  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donna Auten  |  Overall Experience 
Rating:
5.0

Very good experience

Owen Oneill 
Rating:
5.0

Wonderful overall experience. Everyone was very friendly and helpful and the equipment worked flawlessly.

Gary Davis 
Rating:
5.0

Customer did not leave a comment.

Robert Pettit 
Rating:
5.0

Customer did not leave a comment.

Bruce Hutfless 
Rating:
5.0

Customer did not leave a comment.

rocky lopez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Florrita Palacios  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julie Zepeda  |  First Impressions 
Rating:
5.0

Used to be a hitch mechanic for uhaul many years ago met the youngest son of uhaul great guy an great company an employees so that's why I recommend this company to family an friend's .thks for the great service an storage. Until next time keep on doing great.

Kenneth Allery  |  Overall Experience 
Rating:
4.0

Everything was good

ERIC WINBURN 
Rating:
5.0

Good customer service

Lee Garlach 
Rating:
3.0

The owner has no customer service skills, but every one of the other employees has always been fantastic.

Connor Henson 
Rating:
2.0

The boxes that we purchased weren't perforated on all 4 sides (where you close down the top) and we had to find something to cut them with. The handles were also cut on the wrong sides of the box, making it so the tape covered them. We returned the truck on time (early in fact) and then I received a voicemail the NEXT day asking us to promptly return it! Apparently we were supposed to receive an emailed receipt? When we called Uhaul back last night, the customer service rep was asking questions about who the specific employees were (we don't know names) and if there were any witnesses, etc. I can promise you that we returned the truck on time, clean, and filled back up. Unfortunately after this experience, we won't be using UHaul in the future.

Tom BRYANT 
Rating:
1.0

Never had such a horrible experience in my life. Rude, arrogant and lacks professionalism.

Brent Parker  |  Overall Experience 
Rating:
5.0

N/A

jose solorio 
Rating:
5.0

Friendly and receptive people

Alex Ojeda 
Rating:
4.0

Customer did not leave a comment.

Adam Bradford 
Rating:
5.0

Customer did not leave a comment.

John Frantz 
Rating:
5.0

I have dealt with Patricia and the other UHaul staff before. They are excellent and I always recommend them to others.

Michael Ingram 
Rating:
5.0

The two owners are friendly and very nice to deal with.

Anthony Keane 
Rating:
3.0

I had a guaranteed delivery of August 18, instead my delivery was pushed forward 5 days. I arranged for 5he Uhaul unpacker to be there when I had been advised of a delivery time. On day of delivery it arrive 2 hours early. My family had it all unloaded before your person arrived 1 hour after his scheduled arrival. Sure glad Ai paid for that service…not at all satisfied. The delay from the guaranteed date caused a real mess as my family was leaving for a wedding the day it finally arrived, they couldn’t stay to help me get settled in…..I’m 88 years old and need their help so I spent the x several day trying to find things. Didn’t find my medication for two days. Don’t guarantee if you can’t follow through

Janice Brown 
Rating:
5.0

Great experience on short notice. The women who checked me out and in were very thorough and efficient.

Jackie Nygaard 
Rating:
1.0

You can honor rental agreements that are made weeks beforehand. You can offer an inconvience fee equivalent to the inconvience of changing rental locations to cities an hour away from the agreed locations.

Samuel Gould 
Rating:
5.0

Nothing. Everything is fine the way it is.

Tyler Svor 
Rating:
5.0

Customer did not leave a comment.

Tegan Smith 
Rating:
5.0

Customer did not leave a comment.

Justin Scott 
Rating:
5.0

They were excellent all around this morning. Currently I can't think of anything they could do to improve.

Julie West 
Rating:
5.0

Customer did not leave a comment.

Lesi Northup  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Jose Castillo 
Rating:
5.0

Patricia was excellent to work with. My best U-haul experience to date.

MARTIN GAST  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Deirdre Duncan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chad Kirby  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Whitney Hamrick  |  Overall Experience 
Rating:
5.0

All UHaul services were delivered on time & our household goods arrived safe & secure. One employee went above & beyond to assist us. Cecilia, from your Idaho Falls Office was very knowledgable in helping us judge the captivity of our box & seeing the contents were packed appropriately.. My wife & I would like to send a special Thank You to her.

TOMMY SMITH 
Rating:
5.0

Great customer service reps

Silvio Miguez  |  First Impressions 
Rating:
5.0

super easy transaction.

Andrew Watson 
Rating:
5.0

The rubber thing that holds the chain was missing on one end of the vehicle transporter. Also the right rear flasher didn't work. The transport of the vehicle went well.

Robert Robert 
Rating:
5.0

Customer did not leave a comment.

tracie wilcox 
Rating:
5.0

Customer did not leave a comment.

trevor miles  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

BRENDA WILKINSON  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Rodney Sellars  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dan Slieght 
Rating:
5.0

Let me know how and where to return. I pulled in parked got out then she told me I had to return in a certain spot. So I had to get back in pull clear around to pull in where she wanted it. Other than that great experience

tilyn Albert 
Rating:
5.0

Friendly and helpful service!

Brian Newell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brian Newell 
Rating:
5.0

Customer did not leave a comment.

Jared Hix 
Rating:
5.0

Customer did not leave a comment.

Alex Flores 
Rating:
5.0

Customer did not leave a comment.

Nichole Sprinkles  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Marcus Bushong 
Rating:
1.0

Don’t make appointments for customers when a service technician is not available to complete the assigned work order. When I showed up at the appointed Uhaul business, I was told a qualified service technician would not available for several days.This is unacceptable customer service.

robert simcox 
Rating:
5.0

Customer did not leave a comment.

Andrew Lucore 
Rating:
4.0

Customer did not leave a comment.

Thane Kendall 
Rating:
5.0

Customer did not leave a comment.

gloria rodriguez  |  Overall Experience 
Rating:
5.0

Phenomenally clean. Kind and helpful staff. Best storage unit I’ve ever used! Thank you!

Helen Geary  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dalton Jones 
Rating:
5.0

Customer did not leave a comment.

Jenne Deaton 
Rating:
5.0

Customer did not leave a comment.

Jerrick Edwards   |  Overall Experience 
Rating:
5.0

Will definitely use again. Thank you to the staff for everything. So helpful and friendly.

Robin Bebout  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Gary West 
Rating:
5.0

Best experience with any rental company!

Marc Ogata 
Rating:
5.0

Continue to be as friendly and helpful.

Leo Mondok 
Rating:
5.0

Customer did not leave a comment.

Ryan Picard 
Rating:
5.0

The only thing is there were a few live bugs in my unit

Teresa McFarland  |  First Impressions 
Rating:
5.0

Thanks!

lee rasmussen  |  Overall Experience 
Rating:
4.0

I had left a box accidentally and hadn’t been gone more than 10 min. I had called and notified the staff to have them hold it and got back and it was gone.

brady andersen  |  Overall Experience 
Rating:
5.0

They were very thorough. The trailer was perfect for the job. I can’t think of anything else the staff could have done for me except helping me load and unload the trailer but that would have been well above the call of duty. I will be back next time I have to move something.

donald gheen 
Rating:
5.0

Customer did not leave a comment.

William Dawn 
Rating:
5.0

My rental experience went quite well. The truck I rented was clean, and I genuinely appreciated having a few blankets for protecting my furniture. I didn't expect to need them, but they came in handy. One thing that could be improved is the trucks having cruise control. I drove the truck on a round trip from Idaho Falls to Boise, and cruise control would have made a world of difference on the 500+ mile trip. Other than that, my experience went very well. Thanks, U-Haul!

Matthew O'Connor 
Rating:
5.0

Customer did not leave a comment.

Claude Kimball 
Rating:
5.0

Customer did not leave a comment.

Frank Cancellieri 
Rating:
2.0

Make sure the equipment is in good repair and not missing any belts.

Craig Olson 
Rating:
5.0

Wonderful staff!

Kathleen Hebert 
Rating:
5.0

Customer did not leave a comment.

JULIE MC MURPHY  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Shane McCuistion 
Rating:
5.0

Customer did not leave a comment.

David Roche 
Rating:
3.0

Customer did not leave a comment.

Jonathan Witt 
Rating:
5.0

Customer did not leave a comment.

Michelle Williams  |  Overall Experience 
Rating:
5.0

Very pleasant help from Krystal with unloading explorer from auto hauler.

Lynn Pratt 
Rating:
4.0

Customer did not leave a comment.

Justin Severne 
Rating:
5.0

Customer did not leave a comment.

Brad Crow  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KRISTIE EVANS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

andrew kelsey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Madeline Worrell  |  Overall Experience 
Rating:
3.0

Upon arrival Amber was helping another customer but notified me I'd be helped shortly. She explained she was new and very overwhelmed but friendly. The U-Haul app would have been more helpful if it was properly functioning. I wasn't able to complete the check-in fully simply because it kept timing out. I got all the way through on the app to the alternate contact information. Amber didn't have much knowledge of the app even though she encouraged me to use it. Amber added alternate contact information multiple times and it appeared on my receipt afterwards as something different from what I had told her. Minor errors, nothing major but the information remains incorrect. It also occurred to me a few hours later that I wasn't provided a lock which was mentioned in a text message that I would receive a lock for completing the check-in online. After moving everything into the storage unit, I also noticed a couple trying to cut a lock with bolt cutters a few rows over from me. I called the general U-Haul number to let them know but nothing appeared to be done. For all I know, it could have been their own lock but it did appear odd. The next day I returned to be helped by Patricia the manager. I mentioned I didn't receive a lock and her response was questioning assuming there should have a been a lock left in the unit. The only thing in my unit was a rat trap. There was not and we ended up using our own lock the night before. What I should have mentioned to Patricia at the time was that while Amber tried to be helpful, really didn't have a ton of information and deferred to the app to answer my questions. Patricia appeared to be working alone, quite busy and didn't entertain any of my additional questions because I think she was under the impression I shouldn't have received the free lock. I did not mention the incorrect information on the alternate contact, the couple trying to cut the lock, or the fact that the app doesn't work. (It was also very difficult to complete the check-out of the truck on the app because each new screen would time out.) Overall I used U-Haul because it's what I have used in the past, and was encouraged by the incentives of the one-way service, which included my first month free on the storage unit. In my opinion, the knowledge and service of the Broadway location could be improved but it wasn't my worst customer service experience. I would be happy to discuss any of my comments with U-Haul staff if a response is received. Thank you!

Hannah Murphy  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOHN WILSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joyce Hall  |  Overall Experience 
Rating:
4.0

The door would not unlock even after code was signed in

Angelica Vargas  |  Overall Experience 
Rating:
5.0

I still did not get the money back for this month, $39.95

Mike Berrey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marisa Williams  |  Overall Experience 
Rating:
5.0

I was a little worried about the ease of getting my stuff into an indoor unit but they have large doors to get in and even provide carts so you can get your stuff to your unit. Very clean and nice.

lee rasmussen  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Teresa Coffey  |  Overall Experience 
Rating:
3.0

Storage was great but the check out process and being prorated back my rent was not a good process and staff member was extremely rude. Said she would “look into it” and call me back and never did.

Sonia Rocha  |  Overall Experience 
Rating:
4.0

Prices are high .

Troy McMurtrey   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kyle moore  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Glen Conrad  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Mortensen  |  Overall Experience 
Rating:
5.0

Except everytime I open and close my storage door the alarm sounds off

Christine Hamilton  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Shem Ishler  |  Online Move In 
Rating:
2.0

I called to cancel this on the 20 of Feb and they would not cancel it and then they called And cancelled the storage march 14 because she needed the unit but then won’t send me my lock that I paid for or give me my money back this was crap

brandy perez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pam Parris  |  Overall Experience 
Rating:
4.0

I have gotten 15 emails today to rate my experience.... they started at 3 am and its only 2pm... so thats more than one an hour on average and persistant and annoying as heck

Kaila Ramirez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LAURA HENDRY  |  First Impressions 
Rating:
5.0

I definitely recommend uhaul .

robert white  |  First Impressions 
Rating:
5.0

Patricia and her team are super professional and helpful! I really appreciate everything you and your staff has done for me! They made it super convenient for my move! And helped me with my needs!

john Ford  |  First Impressions 
Rating:
5.0

Thanks!

heather sharp  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HSER PWAE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel Hunt  |  First Impressions 
Rating:
4.0

A little bit more expensive

Glen Conrad  |  First Impressions 
Rating:
5.0

Very helpful and courteous staff

GREGORY GUTHRIE  |  First Impressions 
Rating:
2.0

Customer service was barely a thing. I was helped that was as far as it went. No one offered any products or services that would have helped. I never was suggested to buy a lock even though they were offered in uhaup store. I heard I should buy locks from helpers loading my truck. Then had to run all over to find one that fit right. Then i had a scare when the truck began lurching backwards and forwards. I Called roadside to be told ultimately that without an address they could not help. What?! Uhaul customer service is an after thought w their employees. It wasn't until I reached my Destination that one employee seemed to have it together. I wasn't impressed overall.

Angeline Hansen  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Floyd Mortensen  |  Overall Experience 
Rating:
5.0

The staff at this facility went above and beyond to give excellent customer service. I am actually a bit sad I no longer have a storage until at this facility LOL Thank you, Lisa Garner

Lisa Garner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tracy Schmoe  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

shay fisher  |  First Impressions 
Rating:
5.0

The two ladies working at the front desk they were very pleasant very kind very helpful they did a great job and it's the same two ladies from when I rented my truck 6 months to a year ago and again then they were great customer service definitely recommend them and they should be acknowledged with an outstanding job they've been doing

Travis Jacobs  |  First Impressions 
Rating:
5.0

I actually got taken care of very well. The main manager boss lady I can't remember her name for the life of me, sadly. . But she was extremely helpful. Super nice and actually showed me everywhere around and how to do everything without even asking her. I really like this storage unit and I would definitely recommend others to come here if they needed a place to store anything!: they will help! I wish i could work there.

alexis mitchelle  |  First Impressions 
Rating:
5.0

Thank you. Ian very pleased to have done business with you and if I ever need storage grip again, I’ll be back for sure.!!!

kim tillotson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Zonia Rodriguez  |  Overall Experience 
Rating:
5.0

Keep up the good work

Mike Berrey  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chelsey Campbell  |  Overall Experience 
Rating:
5.0

Very clean and well maintained facility. Would absolutely use again in the future. Pricing is highly competitive as well.

Mark Schetrompf  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Scott Palmer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sam rutten  |  Overall Experience 
Rating:
5.0

Thank you

Liz Marquez   |  First Impressions 
Rating:
5.0

Staff made me feel at home. Very friendly and helpful.

David Wallick  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jerry Wheeler  |  First Impressions 
Rating:
5.0

So Happy we were told about this facility!

Jill Stevens   |  First Impressions 
Rating:
5.0

I thank u for letting store my stuff there

Ben eggleston  |  Overall Experience 
Rating:
1.0

I vacated unit 1313 two weeks early and told office staff in person that I had removed my lock and belongings but they sent me invoices that I still owe money on this storage. A month later, I rented 1621 and the alarm would go off every time I opened it so I removed my lock and belongings from 1621 this week (early again) and called office staff to try to resolve why I keep receiving late notices for 1313 and they said i was paid.

Candice Grasser  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kelly Thueson  |  Overall Experience 
Rating:
5.0

Staff (Crystal I think) was exceptionally kind, very efficient and professional. The facility was well maintained, clean, well lit and felt safe. I would definitely recommend this storage facility.

tracy zollinger  |  First Impressions 
Rating:
5.0

I think it would be very helpful to me if you offered a pack and ship service for everything in my storage unit. I am a truck driver and I have needed a service like this more than once because it is difficult to get time off to come back to the city your employer asked you to leave.

Candice Grasser  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeremy Kelly  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tony Jones  |  First Impressions 
Rating:
5.0

The woman running the facility was awesome! She goes out of her way to help you. I highly recommend using this location for storage and truck rentals.

Katherine Thacker  |  Overall Experience 
Rating:
5.0

After using storage facilities over the years, this rates high compared to the cost. Excellent environment, clean, and helpful. Having to deal with estate items at the last minute, this has been the best option I've walked into and fortunate to find it.

Phillip Erickson  |  Overall Experience 
Rating:
5.0

This location has the best customer service and is the cleanest storage facility I have ever used nationwide. Every staff member is friendly, helpful, and courteous. Patricia should be a nationwide training manager or an example of best practices in this industry. I am always astounded by how awesome the customer service is at this location! Love them!!

CHERYL LEE  |  Overall Experience 
Rating:
5.0

Served my needs well

Charles Bingham  |  Overall Experience 
Rating:
5.0

I don't understand why I was charged a late fee. I asked office employee if I didn't want to continue renting the space what I needed to do and they said just take lock off and remove belongings.

Candice Grasser  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KATHY WOODHOUSE  |  First Impressions 
Rating:
5.0

My unit wasn’t ready when I arrived. I went to the office and they quickly and kindly transferred me to a new unit. Though this was seamless, had I arrived after office hours I would have had a nightmare experience. I strongly suggest making it clear to arrive during office hours on day one, as opposed to accesible storage hour.

Helen Geary  |  Online Move In 
Rating:
5.0

Crystal was very knowledgeable and helpful.

Eddie Carter   |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JULIE WILLIAMS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dominique Archuleta  |  Online Move In 
Rating:
5.0

Very nice system. Super easy! Thank you!

Douglas Mccorkel  |  Online Move In 
Rating:
5.0

Doing great, keep up the good work and thanks!

kim tillotson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Deanna Yorgesen  |  Overall Experience 
Rating:
5.0

I was charged rent three times

DaWayne Burke  |  First Impressions 
Rating:
4.0

staff are above average and helpful and clean facility

dylan mart  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chris Mckinney  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

melody beaudoin  |  Overall Experience 
Rating:
1.0

No matter how many times I had to call and try and get them to fix my feeling date they for some reason I could never fix my correct filling date from the actual time I moved in every month I got a late fee because they couldn’t correct this I found locks on my storage for no reason I was completely paid in full and they still put a lock on my storage in apologized many times for their constant mistakes I was promised a month free by the manager for all of the household come to find out she then told me that she never told me that I definitely would never recommend this facility there an organized they don’t know what they’re doing and it is a constant headache do not store your stuff here save yourself from the problems

Michael Bowes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Pettit  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Michael Ferguson  |  Overall Experience 
Rating:
5.0

Great customer service one of the best storage and uhaul retailers. Thank you ladies

Michelle Lewis  |  Overall Experience 
Rating:
5.0

The cleanest,easiest,state of art facility!

melody beaudoin  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

dylan mart  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Timothy Wardas  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Connie Sanchez  |  First Impressions 
Rating:
5.0

Thank you so much for the excellent service. This was intended to be a short time storage. We were very pleased.

PENNY HOWE  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Stacey Edgecomb  |  Overall Experience 
Rating:
5.0

I used inside storage it was great and go when you need to go get something out of storage any time even Sundays nice.

Alfonso Hernandez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Morgan Mckinney  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Raul Trevino  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

thomas cornell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Candice Grasser  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Martha Kelly  |  Overall Experience 
Rating:
4.0

I don't need climate control and maximum security. Price is too high.

Adam Wardle  |  First Impressions 
Rating:
5.0

The bathroom and the drinking fountains and moving carts are amazing. I also like the added security of the alarms.

Robert Hidalgo  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tyler Cunningham  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Clark Jones   |  First Impressions 
Rating:
5.0

Very helpful!!!

Kelly Thueson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ben eggleston  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Garrett Wadsworth  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JERRY JOHNSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Johelen Matranga  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brelon May  |  Online Move In 
Rating:
5.0

Please check ur records. I have 2 withdrawals pending for a storage unit at Northgate Mile and Broadway in IF.

Theresa Daly  |  First Impressions 
Rating:
5.0

This was by far the very best storage and U-haul rental experience I have had ANYWHERE in the country. I have moved a lot and this team was superb!

Deborah Ward  |  Overall Experience 
Rating:
5.0

Ty

John Koelsch  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donald Pimentel  |  Overall Experience 
Rating:
5.0

I would only ask that it be explained what what measurements are length, width, and height. I thought I was renting an 8'long X 10'wide X 8'tall but instead got 8'long X 8'wide X 10'tall. Ordered online and not on site so it's my fault but it would have been nice to see on the website where the dimensions actually were.

Hunter Parker  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

brady andersen  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

nancy heaton  |  First Impressions 
Rating:
5.0

Patricia Rick's helped me and is awesome. She is very nice and explained every thing to me. Awesome customer service. Thank-you!

Jerry Doherty  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Owusu Agyin  |  Online Move In 
Rating:
5.0

This U-Haul SLC enter is the best one I have ever Ben to. Everyone is very friendly and the facility is clean.

Nolan Lansdale  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

beverly lawrence  |  First Impressions 
Rating:
5.0

Thank you, will be easy to get in and store my stuff. And it will be sucure and safe. Dia Tieken

Diannia Tieken  |  First Impressions 
Rating:
5.0

Great place awesome staff here to help and superb on call and hands on management definitely going to be recommending to anyone I know to choose this place for storage and moving they have everything you need for both

Cody Ivie  |  Online Move In 
Rating:
5.0

I am amazed at the climate controlled facility. I would say it was luxurious! Every staff person I have encountered was wonderful - Christa today and a month ago, Patricia. The moving help, 3 Peaks was excellent. Can’t imagine the experience going any better.

Diane Arnold  |  First Impressions 
Rating:
5.0

Excellent facility, great prices, and excellent employees!

Elizbeth Grayson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PAUL SMITH  |  First Impressions 
Rating:
5.0

Always amazing service at this location.

CHERYL LEE  |  First Impressions 
Rating:
5.0

Patricia and Becky are very efficient, courteous, and knowledgeable.

Mary Tashiro  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Peggy Brookshier  |  First Impressions 
Rating:
5.0

Patricia Ricks was excellent. Very helpful and knowledgeable.

Johnny Gibbs  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alex Valencia  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

nanette parkin  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DEVIN ROWLEY  |  First Impressions 
Rating:
4.0

The manager and staff are very friendly. The only issue is I had trouble accessing the storage at night.

Nolan Lansdale  |  Overall Experience 
Rating:
5.0

Thanks

Mustafa Alhakeem  |  Overall Experience 
Rating:
5.0

They were more than helpful and so willing to work with me in an unexpected circumstance that made me need the storage unit.

Becky Mullins  |  First Impressions 
Rating:
5.0

I want it known that I have a true appreciation for all y'all. The woman who is the owner,was able to provide services above and beyond my expectations .From the technical end to actually helping me unload a heavy/ fragile glass table top. There is no way one could be a better rep for U-Haul. Thank you . Patricia Ricks.

Christopher Gohl  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jami Sucher  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PAUL OLSEN  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Larysa Perry  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DENNY ORELLANA CERMENO  |  First Impressions 
Rating:
5.0

Really impressed with how well the property keeps up a quality of standard. Looking forward to the assistance as I conclude and seek help to moving in the future. To another state.

DAVID NESS   |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ANDREW STONESIFER  |  First Impressions 
Rating:
5.0

Patty and her staff are awesome

Lynne Fisher  |  First Impressions 
Rating:
5.0

I actually changed my reservation to this location because of how helpful the staff was.

BRIAN Kalita  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JoAnne Hall  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

William Bouge  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Timothy Cardinal  |  First Impressions 
Rating:
5.0

Thank you! You all are awesome!

CRAIG MCCULLOCH  |  Overall Experience 
Rating:
5.0

Excellent cooperation and communication with staff.

Melinda Grenier  |  Overall Experience 
Rating:
5.0

Excellent help up front and manager answered cell phone at home even with COVID!

DEE RASMUSSEN  |  Overall Experience 
Rating:
5.0

Customer service was awesome.

George Legler  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JONATHON MARK PETERSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DEE RASMUSSEN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maria Anaya  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Janene Clark  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Michelle Lords  |  First Impressions 
Rating:
5.0

Staff went over and beyond to help with rentals....truck n storage!!! I give them a 10 myself!!

Joyce Hall  |  First Impressions 
Rating:
5.0

I would highly recommend this location to family and friends! The staff here always provides exceptional service!

SILA TESLA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Phillip Erickson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SCOTT WADSWORTH  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Edith Cisneros  |  First Impressions 
Rating:
4.0

i really enjoyed having my storage unit here. i liked the side door and access card, as well as a pin just in case i forgot my card at home. the only complain i have , is that sometimes the isle my unit was on would be filled on both sides to the top with someone else’s stuff. it would cover up lots of doors if not all of the doors in the isle. also, there wouldn’t be carts sometimes when i need it so i would have to walk around the whole building trying to find one. there is also a lady up front with blond hair; i’m not sure of her name , but she is not nice. to most people she would be. however, to my boyfriend and i, she would always have a negative attitude and not very helpful. there is a hispanic lady that helped me set up my unit when i first got it , and she was really nice and helpful whenever i talked to her. overall , it was a good experience having a unit there, knowing it’s secure with an alarm and a good lock.

Ashli Killinsworth  |  Overall Experience 
Rating:
5.0

Willing to help and happy friendly staff.

JONATHON MARK PETERSON  |  First Impressions 
Rating:
5.0

Very good.

Micah SMITH  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David Gianotto  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charles Hungerford  |  First Impressions 
Rating:
4.0

I thought I would have 24 hr access, but the guy at the counter said 7 - 7.

Edward Kohout  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kelly smith  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Joseph Wilbanks  |  First Impressions 
Rating:
5.0

Patty and her team were courteous and helpful. The facility is clean and secure.

Jennifer Thomas  |  Online Move In 
Rating:
5.0

I am so grateful to have this new, clean facility. It feels very safe. I am also very grateful for the first month rent free.

Cynthia ROGERS  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

William Bouge  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Martha Kelly  |  First Impressions 
Rating:
5.0

I also rented a 15 footer and drove 2000 miles in 3 days and overall I say it was very good. The price of the equipment was 2nd to none.

Gary Bean  |  Online Move In 
Rating:
5.0

The manger Patricia was very friendly and helpful to help me find what was needed

Garth Eld  |  First Impressions 
Rating:
5.0

Workers were the best part of the experience, access hours were a little inconvenient but that’s more based off of my job, not there problem!

JACE COON  |  Overall Experience 
Rating:
5.0

Great place the customer service was above and beyond

oscar hernandez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chris Moore  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RANDY HINSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bethany Weisser  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

RANDY HINSON  |  First Impressions 
Rating:
5.0

Efficient

barbara hill  |  Overall Experience 
Rating:
5.0

The staff is extremely helpful and follows up when you need them to. I really appreciate the gentleman who I believe his name is Joe that helped me make my monthly payment for my UBox.

Richard Whipple  |  First Impressions 
Rating:
1.0

They towed our U-Boxes for illegal parking, fine I get that. But we got our boxes back and a lot of our stuff was missing! I’m infuriated, I’ve called and sent messages and have gotten nothing back.

Jodi Merriel  |  Overall Experience 
Rating:
1.0

At first, I was happy. Then, you double charged me for my U-boxes, and charged me for a location that I was never at. Way too much hassle.

rebekaah barbour  |  Overall Experience 
Rating:
1.0

Though I returned the Uhaul box I rented from Uhaul kalispell on 29th of May, yet my card kept being charged for the months of June, July and August....even after informing them again and again.

Gary watne  |  Overall Experience 
No reviews have been submitted for this location.

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