Thank you for everything🙂
Laura Samaniego | Overall Experience
Customer Reviews for U-Haul Moving & Storage at Broadway Curve
24/7 Rentals
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U-Haul Truck Share 24/7© Location
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I have a bill from you which does not make sense because I moved out. I will call to get it resolved.
Rebecca Depoy | Overall ExperienceThey’re very helpful and the storage facilities are well maintained. Only once was it a little difficult to find someone that worked there for help but with good reason as they were working on the facility.
Ani McGinness | Overall ExperienceI am receiving past-due notices and notice of lien after cancelling 2 units on the 28th of Dec. A confirmation email was sent on the 28th that the staff will process the move-out. All email responses have been ignored.
Brandon Gage | Overall ExperienceNo one was in the office during business hours. Gate malfunctioning.
Omar Joudah | First ImpressionsNo one at the site, mis charged and the location I was able to get a hold off was no help
Clayton MatthewsTerrence went out of his way to get me a unit upon arrival. Much appreciated!
Isac ortega | First ImpressionsI reserved at a remote location where I was not told it was remote and would need to drive to another location in order to get my first month free as promised after a trailer rental from September was messed up. This cost me more in mileage and in gas, plus put me behind time.
JACQUEL DOMINGUEZ | First ImpressionsThere is only one name in storage, U-Haul.
BARTH UNDERWOOD | Overall ExperienceOnly reason I put no to #3 is because my storage unit had a big hole in the wall
MICHAEL RIOS | First ImpressionsAlways friendly and Helpful
Gabriella White | Overall ExperienceI'm waiting for refund
D Harper | Overall ExperienceThe lot office was moved to a new location and they made it very easy. I don’t remember the name but the GM was very nice and explained all my options. This facility was always clean and very well maintained.
Chad Adkins | Overall ExperienceMy complaint is regarding no communication from Uhaul after I removed my stuff from my storage unit and called to say I wanted to terminate my rental. I also wanted to let them know that I left my card key in the key drop box by the office. We moved out Friday March 24 and I wanted to be assured that I would not be charged after that date since my due date is March 27 or 28. I have received no notification that any of this has been received and that my rental is terminated. I also wanted to let them know that the roll up door to the unit is damaged. There is a bent bottom corner that allowed rats in and the door on that side is out of the track and hard to pull up and down. That damage was there from before I rented the unit. All I want is some communication from Uhaul and the assurance that my rental is terminated and that the card key was found and that I will not be billed after Friday March 24.
Gerald ringstad | Overall ExperienceService is great and performance is excellent
heang chan | Online Move InThanks dudes
Fernando OrtegaRecommend they bring straps for anything they want to tie down. A friend lent us straps & they are very helpful. The owner lent us two packing blankets which was above & beyond his duty! He was very friendly & helpful.
Kristy PhillipsThe owner was super friendly, and helpful.
Cris Angelle | First ImpressionsLocker door size is an inconvenience along with the 1.5 inch concrete lip on the door entry is cumbersome. Other than those two issues all is good.
PHIL BURTON/Statewide, LLC | Online Move InAbsolutely outstanding service. Manager went above and beyond to help us get settled into our unit. I'd recommend this facility Nad manager to anyone.
mitch kohlbecker | Overall ExperienceWas really quick and easy to book the truck pick it up and the 24 hours they give you for the flat fee really helps out
Robin gravesGreat storage. Manager is very nice and helpful!
Andrew Gyenizse | Overall ExperienceStill waiting for refund
DEREK STERNThe manager out at this location was extremely skeptical. I rent U-Haul atleast once every month. Inspite of me uploading DL online during reservation and providing Credit card info during online reservation, he took my phot via phone, again took my DL photo, asked me swipe credit card and asked a bunch of questions. He even called my wife to verify my identity. Even while retuning the truck, he literally took a stick and checked each tires by hitting the stick against the tires. I never experienced such things at any other U-Haul location. I would never visit this location again in my life. I am a working professional with 15+ years of experience and this was a disgusting experience.
Deepak SolankiI rented over the phone, as I was not in Phoenix at the time. Mr Adams, I believe, the manager, was very friendly, and offered to receive a shipment in my absence and to store it himself. I am very grateful for his willingness and professionalism.
Tom Johnson | First ImpressionsRyan was great . Very informative and knowledgeable. This was my first time renting a truck and he made my experience easy and pleasant!
Samieh AbutayehNice job
Tommy Medrano | First ImpressionsRyan is the absolute BEST, he was super helpful, friendly, and courteous. I only wish I had more stars to rate him. The location overall was also fantastic, they nailed it at every step. I'll definitely be back to rent from this location for my next move.
Montasir MohamedGreat service. Bryan was very friendly and super helpful.
Trey JarvisThe manager Bryan was awesome! He was so helpful with transferring a storage unit into my name. It went smoothly!
Valerie Bank | First ImpressionsGreat service
Ephraim BoldMake the check in process faster and easier. I waited 32 minutes for my keys, and that was not time added to my rental, instead it was time taken away which added stress to the moving process.
Janet NewtonThe prices are great and it was fast and easy. The only big down side there is one exit which is very narrow and each side has units so if someone is unloading there is no way to pass them, you basically have to wait for them to finish to exit.
Stephanie Lopez | First ImpressionsGreat staff!
tony medlockVERY RELIABLE U-HAUL IS THE BEST
Linda JohnsonBryan and Ryan were both pleasant and professional. I will be renting from this center in the future when the equipment is available. Kudos to both of them!
Frederick AhrendOn our most recent rental I had locked the door with the key inside. I called the 800 number and the woman I spoke with was exceptionally helpful, polite and kind. She arranged having a locksmith come out to open the door. He came out very quickly (I think less than 30 minutes} and very soon had the door open. Very impressed and grateful for the excellent service experience. Will certainly be renting more Uhaul vehicles throughout the year. Also, there was no charge for the lockout and I hadn't expected that. Again, very grateful. Thank you!
DAVID MC PHERRANAgent I spoke with over phone and agents uhaul were very helpful 100% to all rhe agents that helped us
hector cabrera | First ImpressionsFriendly helpful service and just what I needed. Thanks
Marabeth StephensThese guys were awesome. They had my truck waiting for me and my checkout took maybe two minutes. They were both super friendly and helpful.
Laurel DeforestCustomer parking was inadequate compared to other locations but the guys there were great! Very helpful. Definitely would go back.
Carmen LoftonI really appreciate the new manager I believe his name is Bryon thank you so much your customer service was excellent I wish all could communicate as effective as you thank you again
Pamela Buitimea | Overall ExperienceThis experience was great..the staff was so nice and welcoming..they helped me right away ..got me taken care of and out the door quickly and professional
Becky MedinaUnit 250 has 5 side doors that allow an extraordinary amount of dust and sand to blow in. Everything I own is filthy. You should seal those doors off!
Kelly Downing | Overall ExperienceGreat friendly and effective service all around
James SmithVery professional and friendly staff, knowledgeable and helpful as well, super smooth process from start to end, highly recommended. Thanks Landon! Thanks U-Haul!
YUKAN DUANEveryone was curtious
NAZARIA CHAVEZEverything is okay
SEIDALI ISMAILOV | Overall Experiencen/a
anthony robinsonVery easy to access my unit and staff is super helpful and friendly!! Sad to be moving but this facility made my move as smooth as it could be! Thank you!!
GRACE FLEMER | Overall ExperienceWhen a truck is brought back with more gas than when they took it, it should count for something. Also the truck should be better maintained and serviced truck felt unsafe compared to other trucks I've driven.
mercedes galavizI love it
Latoya AlbertBest U Haul location we have ever been too! Had a terrible experience with another location so now we drive an additional 30-40 min to Phoenix (from East Mesa) JUST for the incredible service we get here! They are so nice and really helpful!! Dont go ANYWHERE else!
Rachel GreenNo lighting in the storage unit and the people where very curt, really didn't enjoy paying that much and got no friendly service but Landon was helpful..
Nadine Ettawageshik | Overall ExperienceDennis was wonderful, the truck was clean and ready, and the checkout/check-in procedure went smoothly. The only issue is that the available space to park is quite small so I would probably choose a different location in the future, just for this reason.
David MesserThe owner was very friendly and helpful with extra tips.
James HintonThe help was great. The truck was so-so The driver’s door did not shut all the way so it rattled and the air noise was excessive. A long road trip would have been a problem
JON RUSSELLEasy transaction and vehicle available. Thank you. Parking is a challenge, not very good ingress and egress.
Kurt LoganNice personnel
BETSY HERNANDEZim trying to get a refund, i ordered 3 dollys, and only one was in the truck, i want 17 dollars back and the taxes for it, we didnt go 25 miles, and didnt use it for 12 hours only 6, i sent emails with pictures please reply
VICTOR MANUEL ALCARAZ HERNANDEZThe store manager did a great job with our reservation. We used a gift certificate and even though he was not sure how to process the payment using the certificate, he called UHaul tech support and figured out how to do it in a timely manner.
JULIA COLBERTL
Khadijah BradfordThe one agent wasnt able to check the truck in until his boss came back. I couldn’t just wait around and i didnt want there to be any possible damage charge issues.
Jared MayberryDennis Taylor was very fast, efficient, and friendly.
Lisa KnightWhen hurricane Laura hit Louisiana I couldn't find a storage or a UHAUL Truck, so most of the arrangements was done in Phoenix, so all I had to do was show up. I can't thank Landon enough with his kind deeds, and renting was more than business, he made it personal and I recommend UHAUL on 40th street any time!
Deborah Dillihant | Overall ExperienceYou guys are awesome
Carrie Cole | Overall ExperienceDennis and Landon at the Broadwy Curve was excellent and professional
Katherine Lee | Overall ExperienceLandon has been an absolute pleasure to deal with throughout my entire tenure with U-Haul. His professionalism, knowledge, reliability and pleasant attitude, to name a few, are strong and valuable attributes and really strengthened my trust with the company. With regards to the unit itself, I was incredibly satisfied with the cleanliness and orderly condition from start to finish. I will be sure to refer the Broadway Curve location to all and any acquaintances, friends, colleagues and family.
Delphine Rassas | Overall ExperienceCustomer service was amazing. I believe his name was Mando. Very knowledgeable and friendly
BRIAN MAOOther than someone breaking a key off in my storage lock, my experience was very good and I'd like to give Landon a special shout out because he was always polite and courteous to me. He tried to help me in every way he could. He was never curt or impatient, even though I pestered him as I was trying to get situated and move my things out of my unit.
KATHY GRISMORE | Overall ExperienceThe guy went above and beyond to help us since we had a flight to catch after dropping off the truck
JOSE RAMIREZ ZUNIGALandon and Dennis were an amazing help and so friendly! Thank you
Desiree Spears | Overall ExperienceLandon and Dennis were an amazing help and so friendly ! Thank you for your help!
Desiree SpearsThe rental agent was intelligent, skilled, and very pleasant to interact with. He also knew how to spell my name correctly! It is a very positive experience to feel that my name is not viewed as such an oddity that I have to always spell it out. It isn't such an odd name (Coppola.... you know, like the Director!). I can't believe the number of times I have said that and had someone look at me and say, "WHO???"
Eva CoppolaI was running back and forth between two locations, trying to manage a moving company while transporting a few items myself in a U-Haul which was incredibly exhausting and frustrating. As a result, I was late for my pickup in the morning and ended up needing to return the truck a few hours late. Landon could not have been more understanding or helpful. He was gracious, professional and on top of his game. Incredibly grateful and impressed.
Joshua PutnamNothing continue great work..dennis was amazing thank u
Tumara PeoplesI was charged twice for a total of $187.92 ($108.36 & $79.56) for a bill that’s $37.92. The manager said he never seen that happen & I am currently on the phone w/ customer trying to get the situation resolved. If you need to move things from 1 shop to another home depot rents trucks at the same price w/out the headache.
Austin GaysueThank u Landon u are well appreciated (off of 40thst and broadway)
eugena hollins | Overall ExperienceLandon was absolutely Amazing for my storage and truck rental. Uhaul is blessed to have him on the team!
KEISHA CRENSHAWLandon was absolutely AMAZING! Very helpful knowledgeable and understanding. I wish all of my services and purchase encounters could be like this. I will definitely use this UHAUL again in the future and that is all due to the outstanding level of service Landon provided the entire time.
Keisha Crenshaw | Overall Experiencetruck was in horrible shape mechanically and did not drive well at all ,i let them know after i brought it back. but always a good experience here.
David GrattoThe manager at these location is very good and very helpful. I wish you guys could promote him or raise very good manager
ALLAN KANJOMAVery friendly and helpful. Good customer service.
Maureen CooperExcellent! Landon went above and beyond. His location is clean and organized. See my trailer review for more details. Thank you, Landon!
SHAWN ASHBAUGHBest UHaul renting experience I have encountered. Landon Moncada went above and beyond to take care of my return when he had no room in his facility. He offered to personally move the truck and trailer to another facility when the regional office accidentally assigned my return to his location. In addition, Landon offered a refund on the trailer rental to make up for previous UHaul errors during my move. Thank you!
Shawn AshbaughStaff is great, thank you!
JERRED COOK | First ImpressionsOh, I asked for a 20’ truck all they had were 15’ trucks. That would be good for customers to know before they show up. I had a number of close locations, it would have been helpful to get the right size.
Paul HornbyThe staff was amazing !!!
MARCUS MOHWINKEL | First ImpressionsIt was just what I needed
ken hoyManager was very nice, helpful, and efficient. Everything went smooth.
ROSEANA DODGEThank you much.
marla kennedyDon't change anything, very efficient. Customer rep at location was simply amazing and very helpful!!
Jason CliffordThe staff were alright the storage unit I had leaked on my 50.000 dollar bronco I complained was told it would be fixed it never was and when I first rented the unit I told the it was to hi priced they explained it was because my rate would never change. The rest of the storage company's were cheaper but would raise my rate after a month but Uhaul did not use that filmic. But three months later you raised my already over priced rate even more. No I would not recommend any one no way.
Richard Yocabet | Overall ExperienceWe asked if we could change the return location The lady was VERY rude and un helpful We are a business and would never speak to a client the way she did. We will not return here.
FRANCISCO CASTILLO MARTEI enjoyed the woman I worked with. She was very friendly :)
Taven MorrisonLandon was very interested in our satisfaction and was very welcoming. Kudos to him.
Richard Dohrwardt | Overall ExperienceDifficult driving a 26 foot uhaul thru the very narrow site, but I didn’t hit anything!
Kelly Downing | First ImpressionsThe management that was there in the beginning was terrible I lived out of town and they were rude and gave me a unit they knew had a broken door. It was the only big one available my shop equipment got broken due to the door falling on it and the manager at the time didn’t even help me get my claim resolved I’ve been paying for over a year for stuff I can’t use and had to replace my equipment and still have not been paid through the insurance! The new manager Landon is much better and is very helpful!! I wish he was there all along but glad he’s there now!!
Quenet Adams | First ImpressionsI loved the fact that we were able to do everything online. That made it easier.
Latasha ThomsOverall GREAT experience here. Rented 3 times and will DEFINITELY come back here. Very friendly/personable staff/owner. Very polite and knowledgeable. He even knew my by first name. That's customer care at its best.
ADAM MUTWOLLandon was super friendly and helpful however he said there was going to be a $100 deposit for paying with cash so when our total came out to 185 I believe we asked does that include our deposit and he said yes so when we turned the uhaul in we were thinking we was getting 100 back but only got 24 back so just a miscommunication but overall friendly and helpful
Fannie MetcalfOnly one way out and there is only room for 1 vehicle at a time and if you get stuck behind someone in their storage unit in the exit row then you're stuck until that person is done. I waited there for approximately 30 minutes one day just to leave because someone was organizing their unit.
Frank Albillar | Overall ExperienceI believe the person who help me was Landon, he was very helpful and very accommodating. We needed a bigger storage unit and he was able to get it for us. Best customer service by far.
Christina Alvarez | First ImpressionsDennis was a great help! Glad to have met him.
BRENDAN TRANG | First ImpressionsI really loved my experience with you guys I would recommend it anytime
Gratchin Johnson | Overall ExperienceGreat staff...very caring.
Rafael Buelna Padilla | First ImpressionsLandon and the staff at this location were so helpful and nice. They gave me water when it was hot and i was moving things, they locked my unit for me when i did it incorrectly and they made my moving process less stressful for sure.
Cherie Stone | Overall ExperienceLondon M. was so kind and helpful. Love the staff here. Always clean. Nice people. I'd always use this location. Thanks!
sharmila vaughn | Overall ExperienceLandon is an awesome manager. Will recommend Uhaul because of him!!!
Kevin Kermeen | Overall ExperienceLandon was the best help and went above and beyond to make sure I was taken care of. He is top notch. Thank you
Travis Anderson | Overall ExperienceThe manager was so nice and helpful. Couldn't got things done without him. At both places! The best! Very pleased with my services.
sharmila vaughn | First ImpressionsTop notch service. Hats off to Landon and his crew. This guy is the real deal. You're lucky to have such a fine example of an employee. He went out of his way to be sure I was taken care of. Thank you
Travis Anderson | First ImpressionsManager was very helpful and professional! Better not let him go! Great asset!
Kevin Kermeen | First ImpressionsThe woman working the front desk was very kind and helpful.
Victoria Pearson | First ImpressionsSee Google review
Tori Baldwin | Overall ExperienceExcellent customer service if I ever need storage I will return to U-HALL again thank you for your courtesy all of your help and your wonderful customer service
mary mills | Overall ExperienceThe ceiling collapsed on my belongings damaging some of my furniture. I had insurance and they gave me the contact info, but no one ever got back to me. The staff was no help in resolving the issue.
JENNIFER L. NOLAN | Overall ExperienceThank you.
Julian Wyatt | Overall ExperienceGood
Octavia Johnson | Overall ExperienceThere is policies that were not clearly informed or stated in any way about the type of lock that needed to be use I was told that if I did not wanna To use their lock then could not put my things
David Alvarado | First ImpressionsVery effecient. Sean is very knowledgable and helpful
Karen Ison | First ImpressionsDon't think they had any AC cooled units.
Allan Rattner | Overall ExperienceThe staff was friendly and professional.
tonora burns | Overall ExperienceToo many price increases
MICHAEL NEAL | Overall ExperienceSean is the best representative for your company that you could hope for. He is helpful, courteous, and efficient.
Kim Scott | Overall ExperienceStaff was amazing
Sarah Fugate | Overall ExperienceWell built and well priced storage units. I used their facility or nearly 2 years. I had to move to another U-Haul storage in a nearby town because they had 8' rather than 10' ceilings and a size that
Avie Kalker | Overall ExperienceOnly had my storage unit for a couple of months but was happy I chose this location. The staff are very friendly and helpful!
Matthew Anderson | Overall ExperienceStaff was always polite and able to answer all questions I had. Thanks,
Steven Laboissonniere | Overall ExperienceGood experience
Spri Wheatley | Overall ExperienceSean was very helpful and accommodating. He even let us switch our rental facilities to a larger unit. He was a great employee.
Kim Scott | ReservationI am new to the area going through some financial difficulties, i got charged extra late fees which came out to 100.00. I closed my unit and because i was 3 days late i was charged a full month.
Lucas Gomes | Overall ExperienceThe staff was accommodating and friendly. Just did not feel safe.
LAURA HUNTER | Overall ExperienceThe unit had termites and most of our items we had to throw away due to the termites.
Jessica Jablonski | Overall ExperienceAs usual the staff and location is perfect!
BRIAN MENDENHALL | Overall ExperienceThank You for the friendly, considerate ,service I consistently received.
cassandra evans | Overall Experiencefacility is good and well secure. The staff here is very nice and very helpful.
Nha Phan | Overall ExperienceI would rent again employes were excellant staff. Thanks. Eddie
Eddie Tarango | Overall ExperienceThe place was clean, in good repair, and seemed well managed. I would certainly use them again when I am in the area.
Jeff Thomas | Overall ExperienceExactly what I needed.
TAYVON SNOWDEN | Overall ExperienceThe staff was rude and did not take an active role (actually hindering) getting cooperation from other customers so my moving crew and I could access my storage room in a timely fashion. Cost me$70.
David Peterson DeGroff | Overall ExperienceThis storage was utilized during a difficult time in my life and the staff was amazing and very helpful... I am so grateful
Jessica Unuigbe | Overall ExperienceWell run business
Clemient Kulish | Overall ExperienceExcellent service and facilities.
Dan Levesque | Overall Experience