Customer Reviews for U-Haul Moving & Storage of Broad St

5,987 reviews

2022 Broad St   Chattanooga, TN 37408
(@ 20th)

(423) 756-0157

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(423) 756-0157

2022 Broad St
Chattanooga, TN 37408
(@ 20th)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Standard U-Haul facility, very drab and depressing. Folks working there were nice, however.

Nicholas L. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

Pick up persons were great and the drop off team was great

william G. 
Rating:
5.0

Customer did not leave a comment.

Ray K. 
Rating:
4.0

Customer did not leave a comment.

JOHNNY W. 
Rating:
5.0

Ralph is great! He needs his own store!

Ralph C. 
Rating:
5.0

Customer did not leave a comment.

Danielle M. 
Rating:
5.0

The truck drop off location was well organized and the staff quickly managed the turn in process. The inside area was very clean and inviting with a good selection of moving supplies. The only suggestion is to check the signage where vehicles are dropped off which said to wait with the vehicle when in reality customers should go inside the building to turn in the vehicle.

Mark D. 
Rating:
5.0

Customer did not leave a comment.

Lisa L. 
Rating:
3.0

Customer did not leave a comment.

Caleb F. 
Rating:
5.0

Improve the ordering process. The wrong hitch was sent to the location. My install was delayed for 10 days and I had to come in during work hours to get it done.

Troy I. 
Rating:
5.0

Customer did not leave a comment.

Auburn L. 
Rating:
4.0

Two things: the check engine light was on and there were cracks in the glass. Second, my only complaint is with your website. It was very misleading. The price at the end of my reservation did not include all the fees and it was more than double what the site indicated. That was not okay. Do better.

Joseph F. 
Rating:
5.0

Customer did not leave a comment.

Tracy C. 
Rating:
4.0

Customer did not leave a comment.

Walter G. 
Rating:
4.0

Customer did not leave a comment.

Gerry H. 
Rating:
3.0

We dropped the truck at the location around 9 or so and it was not open.

Hoyt Daniel S. 
Rating:
5.0

Customer did not leave a comment.

Ronnie E. 
Rating:
5.0

Customer did not leave a comment.

Lee Ann G. 
Rating:
5.0

Customer did not leave a comment.

matthew K. 
Rating:
4.0

Customer did not leave a comment.

Mario L. 
Rating:
5.0

Customer did not leave a comment.

Aaron N. 
Rating:
2.0

Customer did not leave a comment.

Tonja M. 
Rating:
5.0

Customer did not leave a comment.

Geernina A. 
Rating:
3.0

Employees should refer to instructions Uhaul uses. Picking up - employee pointed to location of uhaul and told me I was good to go. I did not have my ringer on so I missed the text to check truck. Should have said to continue check out on phone. When dropping off uhaul - employee told me to pull in at a specific spot then told me to leave keys in uhaul and I was good to go. Received a call 2 days after questioning where the uhaul was. Employee should have told me to finish instructions on phone or go into shop to confirm drop off

Allyson A. 
Rating:
3.0

This was NOT a good move by UHaul/UBox! Set up in Wilmington, NC, loaded and securely packed by recommended movers. Supposably shipped on 2/9/2024 to arrive in Chattanooga on 2/13/2024. Never made it! Seems lost in transit. Poor communication from UHaul as to where the shipment was and when it would be delivered. The box came on the 14th, but the contracted movers could not delivery until the next day because of lack of communication from UHaul. When the box was delivered and opened, it actually looked as if the box had been turned over or upside-down during transit. Still assessing damage. I have yet to receive my $50.00/day refund from UHaul as they missed the delivery date. Poor choice in moving service, other than moving labor contract. Will not be using again!!

Peter H. 
Rating:
3.0

Customer did not leave a comment.

James N. 
Rating:
5.0

Gentleman who checked the truck in upon completion was very nice!

Kimberly R. 
Rating:
1.0

The location canceled my reservation and gave my cargo van to a person while I was waiting in line. When asked he said I was an hour late so he chose to cancel it, he had not tried to call me or contact me. I ended up having to hire a 20ft truck for a job that required a van, it was extremely stressful and difficult maneuvering this vehicle in a small neighborhood road.

Xavier S. 
Rating:
1.0

I had received a call from David demanding the rental. I informed him I was going to turn it in later. He argued with me saying it was due the day before. This was at SIX O'CLOCK IN THE MORNING. He was VERY unprofessional. I will never recommend this location to ANYONE.

Maggie W. 
Rating:
5.0

Everyone was very helpful and made the pick and drop off process very quick and simple.

greg D. 
Rating:
5.0

Customer did not leave a comment.

Antonio M. 
Rating:
5.0

Customer did not leave a comment.

Ashley M. 
Rating:
5.0

Customer did not leave a comment.

Deborah C. 
Rating:
1.0

CRACK DRUG PIPE AND LIGHTER FOUND in the center upper area of van. U-Haul employees in Chattanooga at the broad street location REFUSE to refund us or admit to not having cleaned well enough to have found it first. It's seriously negligent that they wouldn't at least look to make sure there was dangerous stuff in there. I picked it up it up while I was cleaning and then saw the lifter next to it and immediately dropped it. Could have had fentanyl on it. This is absolutely horrible customer service and I will relentlessly keep spreading the word until someone makes this right.

Ashley Z. 
Rating:
5.0

Customer did not leave a comment.

JAMES S. 
Rating:
4.0

Customer did not leave a comment.

Cynthia R. 
Rating:
5.0

Customer did not leave a comment.

Randal R. 
Rating:
5.0

All good

Arthur L. 
Rating:
5.0

Customer did not leave a comment.

Clay C. 
Rating:
5.0

Easy equipment return. Very quick.

robert H. 
Rating:
5.0

Truck had a squeaky front it. It needs to be checked.

Elizabeth F. 
Rating:
3.0

Customer did not leave a comment.

Alexis B. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
3.0

I made my reservation on line for the central ave location in Chattanooga. The site said they had the truck I wanted along with the supplies and confirmed the reservation. Later I was called and said my reservation was moved to the broad street location. I asked why and was told central avenue has no trucks or supplies. I arrived at the broad street location and they didn't have the truck I reserved but they did give me a larger truck. I asked if my supplies were also ready and was told my pads were in the truck but I had to get the mattress bags at the ringold rd location. Went to the ringold rd location and they said I had to get them at central ave. I went there and that's when I discovered they have nothing there but storage containers. The person at central however was the most helpful of all and got everything straightened out. She called broad street and told them everything they needed to do. So I went back to where I started and got the mattress bags. I lost an hour of moving time, drove a large truck all over narrow streets and also when I got to my location to start packing found there was no pads in the truck. I went ahead without them since I didn't want to lose more time and experience even more frustration.

Nathan H. 
Rating:
1.0

This is a rating of my overall experience with U-Haul, not this location. The process of pickup and returning the trailer I rented this past weekend was the most difficult and stressful of any I have ever experienced. The location where I would normally rent from didn't have the size trailer I needed, so I went to another location. They had one, but it was already reserved. I was directed to a third location 30 minutes away to pick up the trailer I needed. When I arrived there, the door was locked and there was a sign that said they were closed for a school event. The drop off was just as difficult. You don't want all of the details, but it took an hour and three more stops to get rid of it.

John C. 
Rating:
5.0

Continue great customer service & quick in & out process @ your facilities!

Thomas S. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Tiffany W. 
Rating:
5.0

The General Manager went above and beyond

DARIUS G. 
Rating:
5.0

Customer did not leave a comment.

Stan M. 
Rating:
5.0

Customer did not leave a comment.

Wilson M. 
Rating:
5.0

Customer did not leave a comment.

Jeff P. 
Rating:
5.0

Great service at the Broad Street location!!

Wayne G. 
Rating:
5.0

Customer did not leave a comment.

Maureen G. 
Rating:
5.0

Just keep up the good work

Nanetta M. 
Rating:
5.0

My only complaint is the state of the windshield wiper blades. They were so bad that if not addressed in the immediate future, the windshield may be damaged.

Robyn B. 
Rating:
5.0

Always prompt and courteous

Charles T. 
Rating:
5.0

Customer did not leave a comment.

leonidas M. 
Rating:
5.0

Customer did not leave a comment.

Scott N. 
Rating:
5.0

The gentleman that that helped me and got me setup was great! So helpful!

Marcy C. 
Rating:
4.0

Customer did not leave a comment.

Sol H. 
Rating:
5.0

Customer did not leave a comment.

Eugene N. 
Rating:
5.0

The inside of the van smelled.

Megan C. 
Rating:
5.0

Customer did not leave a comment.

Tammy B. 
Rating:
5.0

Very fast and reliable service. 👍🏿

Gary C. 
Rating:
5.0

thanks for fast service

kevin S. 
Rating:
5.0

Customer did not leave a comment.

DAVID R. 
Rating:
3.0

The store was supposed to open at 9:00 AM, but they no one was on-site. They were several minutes late.

Philip T. 
Rating:
5.0

Nothing to improve from this experience. Everything went off without a hitch :). Staff was ready when we showed up for the appointment, and install time beat expectation by a lot. Thanks to all!

Richard K. 
Rating:
4.0

Customer did not leave a comment.

Jared M. 
Rating:
5.0

Todo super bien, continúen así

Cesar S. 
Rating:
4.0

Customer did not leave a comment.

virgil L. 
Rating:
5.0

Customer did not leave a comment.

Ethan F. 
Rating:
5.0

Great experience. Employee who helped us was very nice.

Abigail M. 
Rating:
1.0

The employee was extremely rude and very upset that I showed up at 6:40 since they closed at 7:00. He really didn't want to rent the trailer to me at all, telling me to come back in the morning at 7am when they opened. But after convincing him otherwise, he reluctantly processed the rental. I had processed the rental reservation online already. I will definitely not recommend or be revisiting this location.

Jason L. 
Rating:
2.0

The employee that hooked up the trailer never tightened the hitch. Drove #700 miles with a wrongly attached trailer

Dave T. 
Rating:
4.0

Have someone at the front desk if dropping off before closing. Night man didn't see me come in

michael W. 
Rating:
5.0

Customer did not leave a comment.

EDWIN S. 
Rating:
1.0

The trailer I was given had a large dent in it when I picked it up, which is fine for my purposes, and they didn't do any kind of walk around. When I returned it, they tried to say that I did that and the paint looked fresh on it, but it was clearly not new. Then the guy even tried to say he remembered hooking the trailer up to my vehicle and it looked fine that morning; only problem is that he didn't even hook it up! I confronted him with the fact that the other girl hooked it up while he was helping someone else with their truck rental. He straight up lied about having seen the trailer have no damage while hooking it up, to try to get me on the hook for it. Either do the walk around with the client before hand or don't try to do one after; especially don't lie about it. Then he was quite rude when unhooking the trailer. I had gotten out to inspect the damage he was claiming I did, then he expected me to be able to pull forward with no time to actually get in and get the engine started again, and was quite annoyed that he had picked up the trailer by hand and I didn't pull forward quickly enough. Then he slammed it back down on my vehicle's hitch and yelled about being ready and he's gonna pick it up now, but picked it up faster than I could get it into gear and yelled at me again to go. I don't know where he learned to unhook a trailer, but most people just move it to the side, or like the girl who installed it she used the trailer dolly. Or, at the very least learn to communicate both ways and wait for me to acknowledge that I'm ready before doing it that way. Also, when I picked the trailer up, the girl who installed it and checked it out seemed to not notice or care that the weather stripping was dangling out of it. When I got it to where I was loading it, I took a few minutes to do the best I could to reinstall the weather stripping, and I got it a little better but it was still dangling and getting in the way of the door actually closing well. We were actually moving some things into storage to better stage our house to sell; however, after that debacle of a rental experience, the next time we rent a trailer, which will be soon, it will not be from that place again. In fact, if Uhaul has made it a policy to not do walk arounds, but try to collect on damages, then I probably won't be renting from Uhaul again.

Andrew C. 
Rating:
5.0

Customer did not leave a comment.

Tommy H. 
Rating:
4.0

Customer did not leave a comment.

Charlotte M. 
Rating:
3.0

Customer did not leave a comment.

Gerald A. 
Rating:
5.0

Customer did not leave a comment.

Deborah B. 
Rating:
5.0

Customer did not leave a comment.

Windy M. 
Rating:
5.0

Customer did not leave a comment.

Jenny P. 
Rating:
5.0

Customer did not leave a comment.

Naomi M. 
Rating:
5.0

Customer did not leave a comment.

Tonjala B. 
Rating:
5.0

Customer did not leave a comment.

Timothy W. 
Rating:
5.0

Customer did not leave a comment.

Bill B. 
Rating:
5.0

Very quick and efficient drop off. Super courteous

Davis R. 
Rating:
5.0

Thanks to the staff for being very friendly & helpful upon drop off.

tammy B. 
Rating:
4.0

Customer did not leave a comment.

Cheryl H. 
Rating:
5.0

The van was clean but had 2 indicator lights on the dash for the engine and something else (tire). Indicated front right tire was low. Van drove fine but made me a bit nervous. Staff was great and location easy in and out.

BRANDI D. 
Rating:
4.0

Equipment drop off was a little confusing but went smoothly.

Camden E. 
Rating:
1.0

Made the return process very hard

Natalie H. 
Rating:
5.0

The return was super easy and quick

Jose F. 
Rating:
5.0

Customer did not leave a comment.

MIHAILO N. 
Rating:
5.0

Customer did not leave a comment.

Jullian B. 
Rating:
4.0

I paid for an entire day rental. During the reservation, I listed that I would have it for 4 hours. When I checked out the van, I told the manager that I would try to have it back by 1:00 pm. The reservation also stated that I paid by the mile. I turned the van in at 12:55 and drove 7 of the estimated 20 miles. I didn't get refunded for the miles I didn't drive and the manger called me at 1:02 asking if I was on my way back. I told him that I had already returned it and check it in. He basically hung up.

Thomas M. 
Rating:
3.0

The place was filled with cigarette smoke. Instead of giving me a final receipt, I was told to "just know that I'm good."

David E.  |  Overall Experience 
Rating:
4.0

Office and access hours were not convenient due to my procrastination...lol

Ronald D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Taylor W.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Theresa B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

linda j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

chonita B.  |  First Impressions 
Rating:
1.0

There was minimal info about storage options on the website for this specific location except its was on the second level based off that size. Most uhaul storage facilities are nice, climate controlled and secure. Plus they normally have an “upstairs” or multiple levels and to get upstairs there is atleast an elevator. There was NO elevator, only steps and this was not mentioned until after we got there. So as we are moving to this new city we have countless heavy items that we had to haul UP A FLIGHT OF STEPS when we thought we could just roll these things right up to a unit and unload quickly and efficiently. They knew we had an entire truck full of very large house items and didn’t question the full uhaul to bring up a flight of old metal stairs. It would be one of the hardest things to haul up steps for two people. So being it was almost time for them to close up for the night, and we had no where else to go with this full truck we had to settle for this and if we had known ahead of time that this was how the facility was we would taken our business elsewhere. Upstairs was no better than a old warehouse, hot and definitely not climate controlled. One of the last times we were in there getting all this stuff out and DOWN A FLIGHT OF STEPS we had to sign out of the facility with the code. Said it was signed out but it never locked the door to the inside storage facilities so we thought the code didn’t work since the door was still unlocked, so we opened the door as it was fully unlocked and the alarm went off. Of course they had all gone home for the night and we will get penalized if we do not sign out properly so as the alarm is going off both inside the facility and in the units no police ever came and we did not know what to do. The emergency after hours phone call person did not answer his phone and still did not call me back to this day (about 2 weeks ago) so we ended up calling 911 ourselves to let them know that we are tenants at the storage unit and their doors are not locking properly and that they need to be aware of this as this is not a great part of town. It’s good to know that the storage facility is probably improperly unlocked all day long and night and our valuables are all in one storage unit in this building. The employees are mostly helpful but not the most pleasant people. We will not be coming back here and we will be finding a newer nicer more secure storage unit for our things next time … And we have used family owned storage units in the past that have been nicer than this. I’m glad we didn’t have to pay a dime for this place.

Abigail H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rita I.  |  Overall Experience 
Rating:
3.0

Owner was friendly checking us in, but staff on the lot were irritated and rude. The parking lot and storage entrance was not wide enough to accommodate multiple families moving in as well as the Uhaul pickup/drop off traffic.

Sarah L.  |  First Impressions 
Rating:
2.0

System was down and took a very long time for me to be assigned a storage unit

Lori H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

katherine m.  |  First Impressions 
Rating:
5.0

This was the best storage unit facility that I have ever dealt with. Every one was pleasant and the units were very well maintained.

Tanner D.  |  Overall Experience 
Rating:
3.0

There was a African American guy there. He was absolutely helpful. Now there was also a new guy there (red he’d-not trying to be rude). He was terrible. He was arguing with me and my family almost the whole time. The facility and everything else was great. But maybe you all should let him go. He was very unprofessional!!!

Ashley C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sara B.  |  Overall Experience 
Rating:
3.0

Didn't like that they changed my truck n notice when I came in no one was in the facility n notice other customers complaining about the same issue with there order a truck......

KATHERINE M.  |  Overall Experience 
Rating:
5.0

Everybody was so friendly and helpful.

Sheila R.  |  Overall Experience 
Rating:
5.0

They were very helpful and communitive re: the delivery of my U-box

Tom R.  |  Overall Experience 
Rating:
5.0

Very helpful staff ... efficient handling of my storage and moving needs ... Couldn't recommend them more highly! Alyssa and Troy and TJ were great!

dona h.  |  Overall Experience 
Rating:
5.0

Great experience

ERNISTINE M.  |  Overall Experience 
Rating:
4.0

I tried to call several times and the phone was rolling to the corporate number. Had to go to the facility to get support. They were very helpful on site.

Suzanne D.  |  Overall Experience 
Rating:
2.0

My Uhaul moving experience was a 97% nightmare.

PAMELA W.  |  Overall Experience 
Rating:
5.0

The employees at Broad street were awesome. They were patient and understanding during a very busy day. It was the best experience I have had at a u-haul ever. Not that the other ones were negitivate.

andrew b.  |  Reservation 
Rating:
5.0

This place is fantastic!!! Thank you so much for all of your help!!

Noah C.  |  Overall Experience 
Rating:
1.0

I reserved a storage unit several days in advance. Once arrived I was informed there were in fact no storage lockers available and the one I reserved was currently in use. 0 stars would be my rating.

Ian F.  |  Reservation 
Rating:
4.0

I'M STILL WAITING FOR THAT LOCATION TO APPLY MY CREDIT CERTIFICATE. THE CALL CENTER IS THE WORST! I TRY TO CALL THE STORE BUT GET REDIRECTED TO THE WORST CUSTOMER SERVICE EXPERIENCE EVER EVER EVER!

maria t.  |  Overall Experience 
Rating:
4.0

Professional and friendly.

patricia m.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

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