Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing just keep the same wonderful employee they were so nice
Valarie J
Rating:
5.0
Customer did not leave a comment.
Natasha M
Rating:
5.0
Amazing service
Keyshaan M
Rating:
5.0
They nice a friendly they good a job
Myllicent W
Rating:
4.0
Customer did not leave a comment.
Wilma S
Rating:
5.0
Customer did not leave a comment.
Dennis H
Rating:
5.0
Customer did not leave a comment.
Tanessa J
Rating:
5.0
Customer did not leave a comment.
jennifer k
Rating:
1.0
Make sure your doors to your Uhaul trucks are locked or ensure your uhaul worker comes outside with you to walk the truck and more as well. They ask us to do the inspection by ourselves to make sure all is well but there was a whole homeless man sleeping in my truck and I felt extremely unsafe and there was no one outside to help me. If I do not receive my refund back for this inconvenience I will be reaching out to the proper authorities. It is very unprofessional and unsafe to have people going by themselves outside to your uhaul storage areas without a worker with them especially in todays times and I felt very unsafe and as if the worker did not care when I told her she looked at me and said “I’m sorry, I hate broad River” and left me to go back outside by myself very little sun light out. I hated this experience and will not recommend this location to anyone ever. I am still waiting for a response about my refund.
LaVell J
Rating:
5.0
The truck heavily full of pollen. The young man not friendly at all. Remember him on last week on Fernandina road trying to get a storage. The same attitude.
bitsey c
Rating:
4.0
Customer did not leave a comment.
Jamie R
Rating:
5.0
Customer did not leave a comment.
Xavier B
Rating:
5.0
Customer did not leave a comment.
Lucretia J
Rating:
5.0
Customer did not leave a comment.
Courtney W
Rating:
3.0
I like the arrows painted on the drive in.
Allison F
Rating:
5.0
Customer did not leave a comment.
Mary M
Rating:
5.0
Customer did not leave a comment.
Haley S
Rating:
5.0
Customer did not leave a comment.
Avery M
Rating:
5.0
Customer did not leave a comment.
Nasser A
Rating:
5.0
Excellent customer service.
Harry L
Rating:
5.0
Customer did not leave a comment.
Adelia H
Rating:
5.0
Everything was great!!! Richard treated me great.
EDWARD L
Rating:
5.0
Customer did not leave a comment.
Mauricio S
Rating:
2.0
We returned the truck to the ELMWOOD Rd location per the reservation and once there we were directed to go this libation. Lack of communication very inconvenient and frustrating.
Shana R
Rating:
1.0
The trucks are trash,and they always overcharge meplys I couldn't get a storage room why It's baffling to me.
Lukisha P
Rating:
5.0
Customer did not leave a comment.
Thomas C
Rating:
5.0
I want to Thank Mr. Myers for his excellent customer service and all of the great work that was done to make it so simple and easy for my UhAul rental. I will recommend others and will use you guys again. I can tell that Mr. Myers really loves his job and we need more people like him in the workforce. Thanks!!!
lashonda h
Rating:
4.0
The app didn't work so I had to wait a few minutes in line inside, other than that it went very smoothly.
Kathryn H
Rating:
5.0
Customer did not leave a comment.
WILLIAM D
Rating:
3.0
Customer did not leave a comment.
Ronald A
Rating:
5.0
Return took less than five minutes.
cb c
Rating:
1.0
We drove less than 5 miles to and from but some how a quarter tank of gas was used. On top of the $45 dollars we were charged for less than two hours.
Lejah F
Rating:
4.0
Old truck. However, Cistomer service excellent by all staff particularly the Black man who got the truck.
Been here before. Good location.
JOHN W
Rating:
5.0
The gentleman who took care of us was very patient and knew what he was doing - provided excellent customer service!
Heidi E
Rating:
5.0
Customer did not leave a comment.
Paul H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
James M
Rating:
2.0
Customer did not leave a comment.
Kevin O
Rating:
5.0
Customer did not leave a comment.
Erika L
Rating:
4.0
Need more workers.
Ethel H
Rating:
5.0
Customer did not leave a comment.
Shardae L
Rating:
5.0
Customer did not leave a comment.
Shaquetta J
Rating:
2.0
Great job and Great staff
Tanya E
Rating:
5.0
The staff was very helpful and nice😊
JERRY W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tyrell A
Rating:
5.0
I love U-Haul and as a travel nurse I use U-Haul trailers when going to new locations. I have been so pleased with their availability of what I need (locks, moving boxes, moving blankets, bike locks...you name it) and hours of operation. Returning a trailer has never been easier and the employees are more than happy to help me get the trailer attached properly and check my functionality (lights, blinkers, adaptations).
Thank you to U-Haul and I will continue as a customer...a HAPPY customer!!!
Donna B
Rating:
4.0
I was pleased. The only thing I had trouble with was updating our reservation on the website. I had to call in to change my pick-up times.
CHRISTIAN L
Rating:
5.0
Do a better job of cleaning the inside of the windshield. Drivers side was ok, but the passenger's side was bad. All else was good.
PAULDAVID R
Rating:
5.0
Lower the price
MARK M
Rating:
5.0
Emily is very professional and well knowledgeable about her job
Her performance is great.
Lisa B
Rating:
5.0
hidden gem
jeffrey R
Rating:
4.0
Customer did not leave a comment.
KEITH B
|
First Impressions
Rating:
5.0
Thank you for everything
MARY D
|
Overall Experience
Rating:
5.0
Scott and other member was very helpful& I would like to thanks all the staff help me. I appreciate
bridgetta m
Rating:
5.0
Customer did not leave a comment.
JOSEPH H
Rating:
5.0
Customer service folks were very efficient!
RONALD N
Rating:
5.0
U-haul sent me the wrong drop off locations, one of which doesn't even accept u-haul drop offs any more. The second could not accept it because she didn't have space for it, but was very helpful in adding a few miles to the allowance so I could be sure to get to the correct drop off. She was very nice, and apologized for my bad experience with pick up. This was the 3rd one I was went to, and unfortunately he found more heart sprinkled cookies behind the drivers seat. But I did manage to spend my own money prior to taking it there to vacuum it out, but was unable to get behind the seat and see those. He was very nice and said they would get it cleaned out and he was sorry for my receiving the truck in that condition.
Lynn W
Rating:
5.0
Customer did not leave a comment.
Taji J
Rating:
5.0
Customer did not leave a comment.
Catisha L
Rating:
5.0
Customer did not leave a comment.
TAKIYAH R
Rating:
5.0
Everything was excellent keep up the good work
EDWARD L
Rating:
4.0
There were a lot of computer problems happening that caused me a 2 hour delay. It had been happening all week I was told afterward.
CASSANDRA Y
Rating:
3.0
Customer did not leave a comment.
Brice D
Rating:
5.0
Best experience I have ever had. Two gentlemen helped me get the truck and trailer ready and helped me load it. They were over the top nice and hard working. It was very cold outside and we had to repair a strap and they knocked it out in no time.
I have never had service this good anywhere. This is a hard job and I'm a seasoned traveler and repair person with heavy equipment so this review should carry extra weight.
MICHAEL B
Rating:
3.0
Customer did not leave a comment.
PATRICK M
Rating:
5.0
It's a suggestion for longr days / more milage special discounted price will be appreciated
MILINKUMAR P
Rating:
5.0
Everything was great 👍
Chrishele B
Rating:
5.0
Customer service was exceptional
Andrew T
Rating:
5.0
Everything is fine
VIMALKUMAR J
Rating:
5.0
Customer did not leave a comment.
Cheryl G
Rating:
5.0
Customer did not leave a comment.
Berry M
Rating:
5.0
Customer did not leave a comment.
Cheryl G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ricca M
|
First Impressions
Rating:
3.0
The windshield wiper was broken.
Glenn N
Rating:
5.0
Great service!!!
Frank M
Rating:
5.0
I'm not exactly sure how to make improvements on something that already has perfection!!!
Chad H
Rating:
5.0
Customer did not leave a comment.
Ronnie S
Rating:
1.0
I made a reservation at this location. I was on time but they did NOT have the truck I ordered. They first suggested to send me somewhere else, but after me explaining that I was pressed for time, they decided to give me a bigger truck for the same rate. I was happy about that. But when using the truck, i noticed it drove funny. The engine light ended up coming on, and the entire dash board went out. When returning the vehicle I explained it to the worker and they seemed unbothered. When getting my receipt, they charged me over $300 saying I went 300 miles. That was not true at all. I went only about 20. They asked did I take a picture and I explained I didn't because I never knew I was suppose to. They sent me to customer service who now has a dispute opened and said it can take 3 days for them to decide to approve to deny my dispute. This had been very frustrating and I never experienced this before.
Laquanda W
Rating:
3.0
Customer did not leave a comment.
Nakiaii F
Rating:
5.0
I would not change a thing. Superb client service, personable, patient and professional!
JENNIFER S
Rating:
5.0
Customer did not leave a comment.
Dane J
Rating:
3.0
The truck needs to be replaced and has a lot of miles on it. It was rough idling,steering was loose very old and needs side steps to get into. Falling apart.
Ervin R
Rating:
4.0
Customer did not leave a comment.
Jennifer Q
Rating:
5.0
Nor a thing.
Douglas W
Rating:
3.0
Customer did not leave a comment.
jenise h
Rating:
5.0
Customer did not leave a comment.
RHONDA A
Rating:
4.0
Customer did not leave a comment.
DENISE P
Rating:
5.0
Everything went well
orlando c
Rating:
5.0
Customer did not leave a comment.
RUTH B
|
Overall Experience
Rating:
5.0
I choose this location over any other in Columbia. They already seem to have a vehicle of your choice on short notice. Staff is friendly and knowledgeable of the job.
R T
Rating:
5.0
Customer did not leave a comment.
Tiffany W
Rating:
5.0
Customer service was great 👍🏻
Your employee was very professional and helpful. Thank you 🙏
Jesse S
Rating:
5.0
Customer did not leave a comment.
Alisha P
Rating:
2.0
Customer did not leave a comment.
LaSonya S
Rating:
5.0
N/A
Luciana I
Rating:
1.0
Not one thing because your lied about your service. I will not do service with u haul again. They take your money and put every charge on you.
Nicki W
Rating:
5.0
Emily is a great worker she made sure I was pleased with her service and she is very professional in her work
Richard W
Rating:
4.0
Customer did not leave a comment.
Teshambra K
Rating:
5.0
Customer did not leave a comment.
Jakhari W
Rating:
5.0
I needed a truck and storage on short notice. I visited three locations and each had one or the other. Sam was courteous and knowledgeable of all factors of my requests. His customer service was flawless and quick. No matter what side of town I’m on, I will forever visit the Zimalcrest location.
RUTH B
|
First Impressions
Rating:
5.0
The truck I had the A/C stopped working in the truck. However, the overall experience was good. The worker was very helpful and courteous.
carnetta m
Rating:
5.0
Emily was wonderful. Best service ever
Edgardo M
Rating:
5.0
Customer did not leave a comment.
Douglas G
Rating:
2.0
1. i could not use the car transporter because the car (MG TC ) was too narrow. Your website said the car would fit but that was incorrect. 2. Went to return transporter when store opened at 9:00 a.m. Sunday morning. Employee did not show up until 9:35 a.m.
Stephen S
Rating:
5.0
Customer did not leave a comment.
Rutha G
Rating:
5.0
Customer did not leave a comment.
Michael P
Rating:
4.0
Customer did not leave a comment.
Jacqueline W
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Lucretia J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
dwona w
Rating:
5.0
Not as much experience with this location, but the personnel were friendly and professional.
Mark T
Rating:
4.0
Customer did not leave a comment.
Stafford D
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Nadine H
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Teneisha J
|
Overall Experience
Rating:
5.0
Blessings and gratitude 🙏
Jeanett F
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Kenshema H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tyrisha S
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Bridgette K
|
First Impressions
Rating:
2.0
When I went to put my thing’s in the storage I was told that it was closing time and I had to come back the next day. I should have been told what time that the facility closed for the day. Not only that i had to pay for another day for the truck. So I don’t think that I will be using this facility again.
Anita G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Charlene S
|
Overall Experience
Rating:
5.0
Joseph was courteous and professional. We appreciate him and the other staff at this location. Thank you!
Team J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cassandra L
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
TERRENCE S
|
First Impressions
Rating:
4.0
Thank you 🙏
Kathy L
|
Overall Experience
Rating:
2.0
Item were safe and secure however Mold, mildew and spider webs on my items when i went to retrieve. Had to throw about 90% of my items including dinning chairs.
joyce d
|
Overall Experience
Rating:
1.0
The staff there didn’t know anything about free storage and was lying the whole time. They said they don’t do the promotion of the free storage unit and don’t know what I’m talking about. Poor service and the location should have better service or management on site.
TIMOTHY S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Unitha B
|
Overall Experience
Rating:
5.0
Staff and Manager was very professional and helped me wherever I needed it. Thank you Zimalcrest U-Haul
Kathy L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Alice V
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JUANITA L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Clayton D
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
karen b
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
BRUCE S
|
Overall Experience
Rating:
4.0
The service was amazing, staff had compassion for my misfortune and assisted me outside the call of duty.
Thank you UHAUL at Broad River and Zim
mary h
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cynthia T
|
Overall Experience
Rating:
3.0
When I went here to get my truck and storage unit that I rented, they didn’t really tell me all the information that I needed to know, they kind of expected me to just know all that I needed to know which wasn’t the case. Other than that, the staff was helpful and respectful.
Austin N
|
First Impressions
Rating:
5.0
I need a discount there for a minute Thank you
DANNIELL K
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
RICHARD A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tiffany D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Drema L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CELESTINE S
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
JAMES P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Myrishia W
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Drema L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Evion S
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Tiffany M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tisha B
|
First Impressions
Rating:
5.0
There was a mix up on the reservation, that didn't quite make it to the staff.
They gladly and willingly corrected the issue and made all right with the world again. :-)
Ronald J
|
First Impressions
Rating:
1.0
Need to hire better employee’s
amy w
|
Overall Experience
Rating:
1.0
The staff was unprofessional and rude when we moved in. We asked to speak to the manager; however she was on her cell phone on a personal call using profanity during our initial start of service. On our move out date, there was one employee working and her was overwhelmed with many customers coming in. He was professional but the building was clearly not staffed correctly. I moved the belongings to another uhaul facility which had better service rather than staying there.
Tonia G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kenneth G
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
LISA M
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Darren V
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ADRIENNE S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
tonya p
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Flavia B
|
Overall Experience
Rating:
5.0
You definitely need more lighting unit 128 had no lights but very clean
connie j
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Candace D
|
Overall Experience
Rating:
2.0
U sold my family belongings I’m suing this company !!
beverly f
|
Overall Experience
Rating:
1.0
Nothing was setup correctly from the very beginning. There was misinformation given to me about my storage unit, so I let it go, knowing there was nothing TRULY valuable to me in the unit.
miranda r
|
Overall Experience
Rating:
5.0
Thank you U-Haul for protecting my stuff and I will always recommend someone to come there thank you again
Melanie M
|
Overall Experience
Rating:
5.0
Very good customer service.
MAURICE W
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Georgette B
|
Overall Experience
Rating:
5.0
Branden was the gentleman on staff by himself when I got there and had multiple customers and treated everyone as quickly as possible, was friendly and kind to everyone. Thanks branden for make my transition so I can relocate to NEW JERSEY easy I will be back for my stuff.
connie j
|
First Impressions
Rating:
5.0
Staff was friendly, very helpful & accommodating!
Ophelia A
|
Overall Experience
Rating:
5.0
He was excellent
Kameeche W
|
First Impressions
Rating:
5.0
Very nice and walked me through the process.
Jason S
|
First Impressions
Rating:
1.0
It was over priced especially for the amount of space provided. That is ridiculous.
Helenna P
|
Overall Experience
Rating:
4.0
It was a smooth transition.
Diane B
|
Overall Experience
Rating:
5.0
Very friendly
Tonya L
|
Overall Experience
Rating:
5.0
they did a good job
Blaney M
|
First Impressions
Rating:
1.0
Workers are very unprofessional and unorganized.
Lawrence B
|
First Impressions
Rating:
5.0
Thank you bing so nice.
Melanie M
|
Overall Experience
Rating:
1.0
I received spotty communication on billing. No one answers the phone. Also, you sold my items. I’m still not sure where the rest of it is. Would love to know if any of my things are left there.
Tajiana B
|
Overall Experience
Rating:
5.0
Uhaul at Zimalcrest professional except where is the central a/c. Tega when I returned truck couldn't get receipt b/c they didnt closed tkt out and allowed someone to use truck & insurance in my name
SANCATINE S
|
Overall Experience
Rating:
5.0
Staff was extremely helpful
PATRICK Y
|
Overall Experience
Rating:
5.0
The place was very clean and kept my mothers thing safe until I could go through them. Thank you.
LINDA G
|
Overall Experience
Rating:
1.0
You over charged me and now I cant get my money refunded. I will make sure that no one I know uses uhaul. This has been the worst experience. No one at your store answers the phone.
