Customer Reviews for U-Haul Moving & Storage at Boulder Hwy

4,569 reviews

5316 Boulder Hwy   Las Vegas, NV 89122
(Harmon Ave, Next to Longhorn Casino)

(702) 435-7555

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(702) 435-7555

5316 Boulder Hwy
Las Vegas, NV 89122
(Harmon Ave, Next to Longhorn Casino)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Johann and the entire crew that took care of my needs were awesome all the way around! Very friendly and professional.

Gayle C Saragoza 
Rating:
5.0

The owner was the one that helped us and she was extremely nice, patient, helpful. Everything was processed very fast and we were quickly on our way to take care of what we needed to do. Would return here for sure if it’s needed in the future!

Jennifer Podvin 
Rating:
5.0

Nothing to improve. My experience, I received Excellent customer service from my first interaction on the phone, to the end when I returned my rental the next day. Thank you very much!

cecila keawe-kaokai 
Rating:
5.0

Customer did not leave a comment.

Angel Mendoza 
Rating:
5.0

You were so great to me I only have good things to say about you

Judith Parsons 
Rating:
3.0

The experience would have been into excellent but the white bald gentleman was unpleasant the day I picked up the U-Haul and I was so thankful the pleasant woman inside called me over for pick up. When I dropped off he was the only one working inside and he rudely said I needed to wait by the truck. We went back outside to wait for the other kind man helping a food truck with propane and after waiting a very long time he said to please go back inside and tell the person inside the was tied up and to help me. We did and he was not happy. So much so he belched out loud with me sitting directly across from him without covering his mouth or excusing himself.

Dana George 
Rating:
5.0

Everything was very good keep everything the same employees were very helpful 👍

Sherri Molnar 
Rating:
5.0

I used the app to reserve a truck and was able to pre-check my information ahead of time. I was in and out in no time.

Stuart Rosenberger 
Rating:
5.0

Nothing to note.

Charles Cerveny 
Rating:
1.0

Poor customer service I prefer the staff I met during my reservation day last August and not the ones when I pulled my stuff from my storage last Mar 14

Joycelyn Morales 
Rating:
5.0

Excellent experience!

Mindy Dunn 
Rating:
5.0

Customer did not leave a comment.

Joycelyn Morales  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Juan Nieves-Vega 
Rating:
5.0

Customer did not leave a comment.

Ariel Ruano 
Rating:
3.0

Customer did not leave a comment.

Randy Maestas 
Rating:
5.0

no improvement needed

William Schlenkert 
Rating:
5.0

Customer did not leave a comment.

shawn Ritchey 
Rating:
4.0

Customer did not leave a comment.

Sean Galloway  |  Overall Experience 
Rating:
3.0

The “owner” or share holder is very unprofessional and defensive. He would rather argue that solve concerns. He asked me to leave amd that’s exactly what I did. I will NEVER do business here again.

Sasha Canela  |  Overall Experience 
Rating:
4.0

There were just boxes and stuff everywhere. You could only stand on one side and you had maneuver to look around

Sonja Allen 
Rating:
5.0

Customer did not leave a comment.

MICHAEL ARMSTRONG  |  Overall Experience 
Rating:
5.0

The entire process went smooth from beginning to end, thanks

Scott Goldis 
Rating:
5.0

They were very helpful.

Steven St John  |  First Impressions 
Rating:
4.0

The general manager who helped us when we got the the keys was excellent. When we returned the truck the employee wasn't friendly and didn't thank us.

Christopher Kievit 
Rating:
5.0

Doing great so far the most I look for is the customer services bc of how they greet u is more important bc that's wat brings more customers in everyday! N the smiles along with it don't matter wat they do goes through that's was bring ppls business into the office. Good day!

reylene cantrell 
Rating:
1.0

Customer did not leave a comment.

Keith Anderson 
Rating:
5.0

Customer did not leave a comment.

Florence Olson 
Rating:
5.0

Customer did not leave a comment.

FAITH PATEA  |  Overall Experience 
Rating:
5.0

Very easy to drop off. In and out in less than 10 minutes.

Mark Dienna 
Rating:
5.0

Customer did not leave a comment.

Tim Parker 
Rating:
5.0

I did not receive a key for the padlock which caused a problem

Shae Marie Westfall-Nettingham 
Rating:
5.0

Customer did not leave a comment.

NONILON GLORIOSO 
Rating:
5.0

Customer did not leave a comment.

Jill Newman 
Rating:
5.0

Thank you!

Juan Farias 
Rating:
4.0

More outside workers. I only encountered 2 people the two times I went. A third would be helpful. But the service was sufficient for my purposes.

Donna Russ 
Rating:
5.0

Nothing, yours service is perfect

Miguel Martinez 
Rating:
5.0

Person who checked us in was fast and made it easy.

Juan Sanchez 
Rating:
5.0

Customer did not leave a comment.

Tim Parker 
Rating:
5.0

Customer did not leave a comment.

Les Mershon 
Rating:
5.0

Customer did not leave a comment.

Manuel Gurule 
Rating:
5.0

Very satisfied 😀 good service

Sherri Molnar 
Rating:
5.0

Customer did not leave a comment.

Robert Schaeffer 
Rating:
4.0

Customer did not leave a comment.

michelle Triste 
Rating:
5.0

It’s been 72 hours and I still haven’t received the balance from my deposit back on my card that’s not ok otherwise the experience was great

bobbie ray 
Rating:
5.0

I would not change a thing, thank you...

patricia mathews 
Rating:
5.0

Customer did not leave a comment.

armondo bottell 
Rating:
3.0

Customer did not leave a comment.

Ana Mendoza 
Rating:
5.0

It was quick and easy to pick up the truck and we were able to return it after the location was closed. Great service!

Vancer Dunbar 
Rating:
5.0

Everyone was very polite and helpful.

chuck jones 
Rating:
5.0

Fast, easy, reasonable rates. Thank you!

Bobbie Knipple 
Rating:
5.0

Customer did not leave a comment.

Caryelson Bocobo 
Rating:
5.0

I've had a small storage unit @ U-Haul, since late 2,019. It was unfortunate, like an apartment rental, U-Haul, raised its prices, once a year or less; since late 2,019. Otherwise, I felt my belongings were safe and secure on Second floor. On Second floor, my unit was above, similar to a Linen Closet. Keyed entry; security access. Good customer service. Courteous employees. Professional.

Kim Wood  |  Overall Experience 
Rating:
5.0

My experience was excellent. Everyone was very professional, knowledgeable, very pleasant and accommodating. They went above and beyond to make sure we were pleased.

peter roberts 
Rating:
5.0

I always use uhaul for my food shopping, now I bought a new car 🚗

Richard Pennise 
Rating:
5.0

Very professional and great attitude

Amos Stevenson 
Rating:
4.0

The guy at the counter was friendly and helpful. Didn't take too long to get it all done.

Amy Ross 
Rating:
5.0

Customer did not leave a comment.

Rocquem Johnson 
Rating:
3.0

I rented a Tow dolly. I neede to remove the 2.5” ball and install the 2” ball I purchased to fit the Tow dolly. There were no tools available to help with the task. I would make a suggestion that, since uhaul rents trailers and car dolly’s, and also sells hitches and hitch balls, It should perhaps be standard practice to have tools at rental locations to facilitate removing/swapping hitch balls. Tools (large wrenches, etc.), to fit the various sized bolt nut that secure the ball to the hitch. This would’ve likely resulted in saving me 2 additional hours of time and fuel.

jason peters 
Rating:
1.0

You guys need to get your stuff together you charged me 3 times for one use of a trailer because your computers were down and sent me to another store and charged me once at one store and twice at the other now fighting to get it back

Virgil Collins 
Rating:
5.0

Customer did not leave a comment.

MIGUEL Anaya 
Rating:
5.0

Always a great experience at this store

Vincent Strauss 
Rating:
5.0

Service was great

Shanda Amos 
Rating:
5.0

Customer did not leave a comment.

joe ayala 
Rating:
5.0

Customer did not leave a comment.

michael rand 
Rating:
5.0

Customer did not leave a comment.

Jesus Pacheco 
Rating:
1.0

I was cleaning my unit out I was not sleeping there but your stuff is very values and foul language toward me I'm a woman I don't understand why he came at me like that second of all is many different people that sleeps in there and yes if you guys didn't want nobody cleaning a storage unit out at 5:00 in the morning then you should have I think you should have not opened at that time

Dawn Bailey  |  Overall Experience 
Rating:
2.0

Terrible customer service from JOHAN! Every person that worked here was beyond rude ! Check in process with truck share was a nightmare… this was a terrible rental

Michele Garza 
Rating:
5.0

Customer did not leave a comment.

Sharika Deckard 
Rating:
5.0

U-Haul has great storage facilities that are well maintained and very secure. They often offer specials which allow me to better budget for moving and storage. The staff are always helpful and knowledgeable about suggesting the right size storage unit for your belongings. U-Haul will definitely remain my #1 choice for moving and storage!

alexandria copeland  |  First Impressions 
Rating:
4.0

I rented a 15 foot truck. Every was fine. The only problem was the mirrors would move and I'm a short man. The only way to see was to lean forward to see out of the lower mirror. I couldn't remove the key. Thank goodness my grandson was able to remove it. Didn't notice that problem until I filled up for gas.

Denis Pumphrey 
Rating:
5.0

Staff was very helpful 🤠 tell everyone

Sherri Molnar 
Rating:
5.0

Great experience

Billy davidson  |  First Impressions 
Rating:
5.0

All worked as expected. Business with a smile . I always come here .

Roberto Gomez 
Rating:
5.0

Staff very helpful and polite.

Susan Brod 
Rating:
5.0

Good job.

Arino Salvado 
Rating:
5.0

Customer did not leave a comment.

Eduardo Deborja 
Rating:
5.0

Customer did not leave a comment.

Robin Turner 
Rating:
5.0

Customer did not leave a comment.

Kimberly Borgens 
Rating:
5.0

They can improve the speed of when the deposit post back into your account. They took my deposit was immediately but it’s been over 8 hrs since I returned the truck but my deposit isn’t in my account. I spent my last to move they could at least have the decency to give me my refund immediately just like they took it immediately

Melissa Whitsett 
Rating:
2.0

Customer did not leave a comment.

Uriel Murillo 
Rating:
5.0

Customer did not leave a comment.

FRANCISCO JAVIER SANDOVAL-CHUMACERA 
Rating:
5.0

Accepted Banks CC

Barbra jean Washington 
Rating:
5.0

Truck was great as were the best movers everrrrrrrrrrr

Jan Thomas 
Rating:
5.0

The U-Haul staff at 5316 Boulder, Hwy Las Vegas, were excellent! They got our trailer setup and had us on our way in a very short period of time. The return was just as easy. Thank you U-Haul for making our move very easy! Bob from Henderson, Nv.

Robert Davis 
Rating:
5.0

The location has everything that you could possibly need facilities are clean and the equipment is in top shape I have rented about 5 trucks in the last 2 years and wouldn't go anywhere else. Great customer service

Craig Mcminn 
Rating:
5.0

Customer did not leave a comment.

tamara valstad 
Rating:
4.0

Customer did not leave a comment.

Andrew Wang 
Rating:
4.0

Customer did not leave a comment.

Louis Close 
Rating:
5.0

Everything was perfect employees were very helpful would tell everyone

Sherri Molnar 
Rating:
5.0

Customer did not leave a comment.

Alejandra Samano 
Rating:
4.0

Customer did not leave a comment.

Neil Cook 
Rating:
5.0

Great people

Shelton Thorton 
Rating:
5.0

Customer did not leave a comment.

Javen Dias 
Rating:
3.0

I received a truck that bumper was hanging off and underneath was smoking. I advised a representative by the name Sydney that I would like a different truck she refused and said she completed a level 2.which is highly doubted.the breaks were sliding and could not move the truck due to a faulty ramp

Paula Hamilton 
Rating:
5.0

Very satisfied would tell everyone

Sherri Molnar 
Rating:
1.0

Customer did not leave a comment.

ANTRON LAMONT 
Rating:
5.0

Customer did not leave a comment.

Demario Washington  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Demario Washington 
Rating:
5.0

Customer did not leave a comment.

Aliyah Lamb 
Rating:
5.0

Customer did not leave a comment.

GREGORY SCOTT HARRIS 
Rating:
5.0

I can't remember the name of the guy that checked me in, but he was very outgoing, quick, and efficient. He made the drop off process quick and pleasant.

Chase Ambrosecchia 
Rating:
5.0

The guy who helped me out at the counter was nice and polite

Fidel Serna 
Rating:
5.0

Customer did not leave a comment.

Cheryl OBrien 
Rating:
2.0

Reserved a trailer six weeks in advance. Attempted to call every day for three days leading to pick up and was transferred to central every single time. Showed up day-of to be told no equipment available, go somewhere else in town. Extremely disappointed; I made every possible effort to ensure availability on the day of my reservation. There is supposed to be a $50 guarantee for reservations but of course uHaul does not stand behind it.

Tyler Vitti 
Rating:
5.0

Keep up the great service.

Ron duMosch 
Rating:
5.0

Customer did not leave a comment.

Dawn Bailey  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Brian Zierleyn 
Rating:
3.0

The website said I had until 8am to return it and then I got charged extra $50 for returning it at 8am so it lied to me…

Jose Casares 
Rating:
5.0

Customer did not leave a comment.

Mark Wiegand 
Rating:
5.0

Customer did not leave a comment.

David Jentzsch 
Rating:
3.0

You could inspect your equipment before it leaves your store so customers won’t have a tire blow out on them like it did on me in the middle of no where in Texas we were sitting on the side of I 10 waiting for road side assistance when I noticed a second tire was also severely dry rotted and the windshield wipers should have been replaced so point being they say they inspect their trucks and if they did we wouldn’t been sitting on the side of I10 waiting for assistance luckily that’s all that happened it could’ve been much worse due to their negligence

Ronnie Fretwell 
Rating:
3.0

Customer did not leave a comment.

Andre Robinson 
Rating:
5.0

Customer did not leave a comment.

Regina Groce  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Dorothy Sinks  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Phyllis Smith  |  Overall Experience 
Rating:
4.0

Gas gage was jumping around

Malik Lewis  |  First Impressions 
Rating:
5.0

Always clean, staff always helpful and NICE, thank you

Karen gaines  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tylyn Jimenez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

THEOBEL YOUNG  |  Overall Experience 
Rating:
5.0

Thank you to all of the staff at this location for making the process seamless and for being so kind.

Ashley Cruz McLeod  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Oscar Dewayne Battles  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

LATOYA SMITH  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

NATALIE JOHNSON  |  Overall Experience 
Rating:
5.0

Outstanding customer service satisfaction your entire staff has been very helpful even the ones that are on the phone at night helping you make the right decision for your needs I would definitely recommend this storage facility and trucking service to anyone. Thank you again, Happy customer Caroline Collins

Caroline Collins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin Contreras  |  Overall Experience 
Rating:
5.0

Had a great experience, never had an issue in the 3 yrs I was there. The pricing was a little bit high but I think they did a great job maintaining the facility.

Ronald Evans  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

barbara graves  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ellesse Conston  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANGELA MOORESIMS  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Nicole Tartaglio  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alexander Wilson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Rohan  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

James Adam  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Rohan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kishinea Watkins  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

nancy nelson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Cheryl McNary  |  Overall Experience 
Rating:
4.0

Need more light in that store room a122 there's no light in it I don't know if the other storage space is have no light but that one needs more light it has no light Period, or lower the cost. Other than that is it's real good.

Rosalind Crowley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Almabella Hill  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LAURA FAULKINER  |  Overall Experience 
Rating:
5.0

Shanda was professional and Very Accommodating. 5🌟🌟🌟🌟🌟 Excellent. Thank you.

Rosalind Crowley  |  First Impressions 
Rating:
1.0

I had the worst customer service experience ever from this uhual location. Please do not do business with this location if you value your things and your money

Sumeirra Gossett  |  Overall Experience 
Rating:
1.0

Dirty facility, rude employees, employees do not know their job and very lazy.

steven sears  |  Online Move In 
Rating:
1.0

When I rented a 6X12 trailer, the trailer came off my truck while on the freeway. Yoor individual never tightened the tongue down. Then 2 days later, I was given attitude by the woman that works there. I never closed this storage, it was closed by the management at the facility. Worse UHAUL ever

steven sears  |  Overall Experience 
Rating:
5.0

The staff was so very friendly and helpful. Thank you for helping us with our moving needs (u-pod). Thanks, Jack & Jay

John Mccall  |  Overall Experience 
Rating:
5.0

It's far from where I'm staying but it was close to where I was when I got it but it's not a bad location.

Bobby Hood  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Kristopher Flores  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Zoe Young  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EARL JACOBS  |  Overall Experience 
Rating:
5.0

Great people and helpful quick to assistants and clean facility.

Adolfo Ceja  |  Overall Experience 
Rating:
3.0

Being that this is the first time, I really can not give an option at this time.

JOHN W L MATSON  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Ana Dee  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ambrea Moffett  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Yolanda Martinez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angela Flores  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amy Barton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William Drennen  |  Overall Experience 
Rating:
5.0

Excellent, don't change a thing.

Mike Kelley  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Misty Pergande  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

James Jones  |  Overall Experience 
Rating:
5.0

Johann was extremely helpful and got me/ my business taken care of quickly and effectively. I got into my storage unit that same day, rented a truck, and moved in. The staff was friendly and helpful, especially considering how busy the store front was. The instructions for returning the truck and closing out the unit were clear and everything was seamless. Thanks so much for a great experience!

Teddi Tarnoff  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Curtis L Grindle  |  First Impressions 
Rating:
5.0

The staff at this facility were phenomenal. Especially Shandra (sic). I was in between homes and went through a lot. The staff was always available and knowledgeable. The staff here need to be acknowledged and rewarded for their GREAT customer service. Thank you. Karen

Karen Tarver  |  Overall Experience 
Rating:
1.0

Locked outta my storage for 2 months even though it was paid and that was under an assumption they had no proof of and then they auctioned off my storage I'm currently in the process of litigating with a lawyer to further investigate these felonious charges and the unlawful auction of my property due to an assumption by General management of U-Haul staff and employees and I would like to state that I just got this message on the 17th and they scheduled me for a move out date on the 16th that's very illegal and I'm going to prosecute by the extent of the law that's f****** b******* and due to the fact that they currently acted as if they never had this phone number I'm suing them

Reece Terrell  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lisa Howe  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sheanyce Owens  |  First Impressions 
Rating:
5.0

Everything went as planned. Thank you

Robin Renee Blum  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kristen Smith  |  Overall Experience 
Rating:
5.0

Very professionally organized and clean. Hand sanitizers available for usage. You can rent a storage and truck which is very good one stop shop! Staff was amazing and fast

Shanaza Parker  |  First Impressions 
Rating:
5.0

None at this time.

Gerardo Ramirez  |  Overall Experience 
Rating:
5.0

i really wish that the access was 24/7

Keala Horn  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Catina Bernard  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

brandon sanders  |  Online Move In 
Rating:
1.0

I was told to expect a call from the manager today, but I'm not holding my breath. I showed up later than expected, so I was unable to chat with anyone in the office, but it was still during access hours. Not a problem, I believed, as my email clearly said that my free lock had been left in my unlocked unit. This was a lie. After figuring out the check-in process that required two separate card readers (why?) using the access code from the email, I walked in and found my unit still locked. This is where bad turned horrific. I called the managers number multiple times (using multiple phones) for self service help. The phone was simply off, it went straight to voicemail every time. Calling customer service, I asked if it was within my rights to use bolt cutters to gain access. They said no. I even offered to pay for the lock. I had driven hours from home and planned to return home in the late evening. As hotels were in high demand due to a conference, my options were another full day of driving the following day, or wait until the morning. The phone representatives basically told me "too bad, try tomorrow." Desperate, I tried sleeping in the car. If you have the ability, please look at the tape of the parking lot. We were chased out of there by a man who tried breaking into the car repeatedly and kept yelling at us. He also tried to break in to every truck in the parking lot, banging on them and causing a ruckus. Given the violence often shown by police, I felt that my best bet was to take my husband and belongings and park overnight somewhere safer. The person working in the office the following morning listened to this story, was sympathetic, and helped us promptly. Sadly, she was unable to provide us with a good explanation for why our unit wasn't ready, nor any way to make this experience less terrible. She said that she took note and promised to pass it to the manager.

Olympia Starzef  |  Online Move In 
Rating:
5.0

The sensor lights in the hallway didn't always come on. Every thing else was great.

DELLA MORROW  |  Overall Experience 
Rating:
5.0

Very nice and helpful staff. The entire experience was very good and much appreciated. Thank you!

Laura Versosa  |  Overall Experience 
Rating:
1.0

The unit was nothing like I thought I would be getting. The elevator is too small to move things in. And Never told I would have to climb a latter every time I entered the unit.

Clarence Martin  |  Online Move In 
Rating:
5.0

Just like to thank everybody for being so helpful and so professional I really do appreciate it thank you

THOMAS ALMOS  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Josue Posadas  |  Overall Experience 
Rating:
5.0

best uhaul location!

Maria Flores  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Maurice Nolan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Rose  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kyra Kilpatrick  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chaerish Powell  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

James Kelley c/o PMB 1066  |  Overall Experience 
Rating:
5.0

Ronda and David treated us like family they was very welcoming thanks Ronda and David u made our move in easy

Niya Scott  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amy Barton  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Gay Hodsdon  |  Overall Experience 
Rating:
5.0

Just want to say thank you and everything was well and storage was kept good thank you but

Gene Apodaca  |  Overall Experience 
Rating:
5.0

The entire staff was professional and friendly. When I was moving my stuff out I didn’t know if I was suppose to leave the lock and key somewhere so I went inside to check. There was a lady at the counter and she appeared very irate. It seemed as though there was a mix up with the ladies rental at another uhaul place and they sent here to this location. Ronda handle that lady so well I was very impressed. She stayed professional and polite the entire time. Ronda needs a bonus or raise after dealing with that lady!

Quannishia Burrell  |  Overall Experience 
Rating:
5.0

My experience using U-Haul spreads to about 40-50 years. 20+ years in Las Vegas and at this location, 5316 Boulder Hwy, Las Vegas, NV. I have also used other U-Haul and other non-U-Haul storage facilities, in Nevada and other states. U-Haul is NOT without problems. Problems do occur during normal business transactions. In fact, many. The important thing is, that U-Haul or at least all of the locations I have dealt with, especially 5316 Boulder Highway ALWAYS solved any problems to a satisfactory conclusion before the end of the day. There are many things I do NOT like at U-Haul; they are mostly at corporate level. At the end of the day, U-Haul is a One-stop-provides-all-in-moving-and-storage-needs. I will continue doing business with U-Haul as long as the safety, satisfaction, customer service, and convenience continues.

Clifford G Harrison  |  Overall Experience 
Rating:
5.0

Love all the people there! My favorite Ronda ❤

Robin Turner  |  Overall Experience 
Rating:
5.0

Ronda was the nicest thank you

Leilua Perez  |  First Impressions 
Rating:
5.0

Ronda, the manager, was personable and explained things extremely well.

Brian Sandford  |  First Impressions 
Rating:
5.0

Ronda Perry the GM is amazing! Her customers service was phenomenal. I booked my storage unit online and it was a locker and instead of her just complaining my reservation she explained to me that I reserved a locker and helped me choose the best storage unit for me. Thank you Ronda for being such a great GM!

Quannishia Burrell  |  First Impressions 
Rating:
4.0

They were great. Helped me with everything.

DESIREE HOLLINGSWORTH  |  First Impressions 
Rating:
5.0

Staff was amazing

Mike Ponce  |  Overall Experience 
Rating:
5.0

The ladies that were there to help was very busy BUT they made the time to help me in dropping off the trailer and getting me a small storage unit for my things , I was very blessed by their commitment to us as customers, Thank you very much , you really helped me that day .

Gay Hodsdon  |  First Impressions 
Rating:
2.0

Too many people sleeping in the facility and after telling management, nothing was done to facilitate my access so I moved after 10 days! Have two other units in other states that I’m thinking of closing with UHaul after this! You can reach me at 313-978-0128 for any other comments.

Gregory Prince  |  Overall Experience 
Rating:
3.0

Have this fee facility for over4 years before, had 24 access, now I don't! Very inconvenient for my use but I haven't the time!

Gregory Prince  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Carmen Serrano  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ronald Fimbrez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

melissa turner  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mary Davis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

frank mistretta  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kim Novak  |  Overall Experience 
Rating:
5.0

The staff was really helpful and always professional. 11/10 will use again

Jacobi Ward  |  Overall Experience 
Rating:
5.0

Rhonda was great. She went above checking on storage units for me in my new city. Everyone was helpful and nice.

Karen Buchanan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Samuel De Jesus  |  Overall Experience 
Rating:
5.0

Rhoda was very helpful

Sonny Hawkes  |  First Impressions 
Rating:
5.0

Best u haul I have been to in LIFE

KRISTIN LYNNE DAVIS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

dustin fowler  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mickey Haddix  |  Overall Experience 
Rating:
2.0

I moved all my things out and moved back out of town, I have placed my lock back on the unit by mistake. Had told the facility I had done so and that i had cleared the unit out, but they continued to charge me for the unit because of the lock being still on there. That is not right or fair, I would like those charges taken off of me.

Jeremiah Moffett  |  Overall Experience 
Rating:
5.0

very friendly and helpful great customer service skills made me feel very comfortable and confident that I made the right choice by choosing uhaul thanks

Enrique Santana  |  First Impressions 
Rating:
5.0

Thank you very much. I had some good and bad times with my payments, you guy’s didn’t give me a hard time. Thank you for that.

Tony Moore  |  Overall Experience 
Rating:
4.0

It would have been nice if the units had lights. Its hard to look in the totes in a dark unit

connie compher  |  Overall Experience 
Rating:
2.0

Never answer their phone and took their van back with my stuff in it and jacked up fees

JUANCARLOS Melendez Recovery Truck  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kathleen Bell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Julio Correa  |  First Impressions 
Rating:
3.0

When we first got the unit we were told the price would never go up, grandfathered in, not so!!!! Some one had moth bolls in their unit witch I cannot be around without getting a severe headache and the facility wouldn't do anything about it..

Patricia Snow  |  Overall Experience 
Rating:
5.0

Mickey is truly the best she deserves to be promoted excellent service

Valgene Ware  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chris Wright  |  Overall Experience 
Rating:
5.0

The guys there were very friendly an helpful

Dessilene Newble  |  First Impressions 
Rating:
5.0

Mickey and her staff was exceptional going the extra mile especially her employees Elena Marcus and Javier they are awesome

Thomas Snyder  |  Overall Experience 
Rating:
2.0

could use better cleaning. We felt homeless people occupied the facility at times. There needs to be a routine check. Bathroom was used by homeless people very dirty!

frank Cardoza  |  Overall Experience 
Rating:
4.0

The only complaint I have is that my access card wasn't working yet when I went back later to move some of my stuff in. And I have to return in the morning to get it reset before I can enter

Catherine Giles  |  First Impressions 
Rating:
5.0

Very professional people. Very satisfied

Donald H Mahoney  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Monica Rodriguez  |  Overall Experience 
Rating:
5.0

They were awesome. So accommodating to me and my family.

Joseph Swanner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Rainey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Micheal Schletter  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer Mcgrath  |  Overall Experience 
Rating:
5.0

The staff were not only polite, helpful, and accommodating, but they went above and beyond to make sure I was a happy customer. I felt like a family member.

James Larson  |  Overall Experience 
Rating:
3.0

your on line check in was very difficult and time consuming. wish to recognize a very exceptional employee Mickey she was extremely helpful with my checking out my truck and with getting my storage unit. She's a five star employee.

angel santiago  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Bathsheba Gibborim  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Joseph Aubrey II  |  Online Move In 
Rating:
3.0

The only thing is it took an hour or more to get waiting to get service, once it was my turn, it only took 5 minutes and I was done. Need to have more staff that is qualified to help customers.

Sarah Weber  |  Overall Experience 
Rating:
5.0

Everything and everyone was terrific!

Laurie Migliaccio  |  Overall Experience 
Rating:
5.0

Micky was great Attentive to everybody in line very helpful. Always smiling just pleasant all around.

Lidia Keane  |  First Impressions 
Rating:
4.0

I am satisfied with Uhaul service, and would continue doing bussiness with them!

Osa Osamwonyi  |  First Impressions 
Rating:
5.0

Customer service was excellent. Easy to access storage unit.

William Glenn Drennen  |  First Impressions 
Rating:
5.0

Great place in a very convenient location ran by awesome people.

David Mcmillin  |  Overall Experience 
Rating:
1.0

The lady at the computer was extremely rude . I didn’t receive a hello when entering , I Felt like I was bothering her. She was extremely short with me , I’ve never been treated so poorly.

Elizabeth Vojtek Recovery truck  |  Overall Experience 
Rating:
5.0

The staff made it so easy to do. Fantastic!

Sharon Muro  |  First Impressions 
Rating:
5.0

From the moment I walked into the store I was greeted by the staff. They made me feel welcome. I will definitely be back. Thank you for you Awesome customer service.

Tina MArie Berry-Pescatori  |  Overall Experience 
Rating:
3.0

I had to use a lock smith to take my lock do to me loosing the key , the lock smith charge me $55 dollars and wasn’t able to remove the lock . So I feel I shouldn’t have been charged . I am requesti

Sandra Calderon  |  Overall Experience 
Rating:
3.0

That manager is evil and miserable .My husband and i fell on hard times and slept in our unit she caught us and gave us 30 days then switched it to 3 days liar Thats why she's lonely personality sucks

chauncey dumas  |  Overall Experience 
Rating:
5.0

Xxxxxxx

joyce Cheek  |  Overall Experience 
Rating:
5.0

No comments

Jodi Mcginness  |  First Impressions 
Rating:
5.0

Thank you Mickey for working with my husband and me on our settlement so that we didnt loose our stuff really appreciate it

David Garcia  |  Overall Experience 
Rating:
5.0

The ladies were very helpful and friendly. You need to have more staff. There’s always a line and it’s very slow.

Karen Buchanan  |  First Impressions 
Rating:
5.0

Very satisfy withover all experience of my short stay there for sure.Thank you Roberto

robert aguilar  |  Overall Experience 
Rating:
5.0

Michiko Willis and her staff were so nice and very helpful in everything we needed. Michiko was God sent couldn't have asked for a better place to store our things for the last 9 months. Thanks

REBECCA BALLINGER  |  Overall Experience 
Rating:
3.0

Paid the monthly rent on space 257, moved out 4 days after. Since space was used only 4 days after paying rental one would think I would be offered a part refund. Thank you

Winfred Alexander  |  Overall Experience 
Rating:
4.0

Staff is friendly and helpful

Ronda Percy  |  Overall Experience 
Rating:
5.0

Even though I couldnt continue to pay for my unit I am greatful for being able to still get my things. I had alot of sentimental things thats couldn't be replaced. Thank you !

Candice Watson  |  Overall Experience 
Rating:
5.0

The young guys that hooked are trailer that we rented were extremely nice and very very helpful.

Patricia Davy  |  Overall Experience 
Rating:
5.0

Your the best ever.

sharon cantrall  |  First Impressions 
Rating:
2.0

They sent me a letter saying that my rent was going up and after 4 years with them they didn’t care about keeping me as a customer

Isabel Gonzales  |  Overall Experience 
Rating:
5.0

Mickey and her whole staff was always friendly and accommodating every time I came to the Uhal this has been so pleasant I recommend all my family and friends to this location Thank you so much

tassia reed  |  Overall Experience 
Rating:
5.0

Such a great experience. Wonderful staff. Helpful. Easy to pick up and drop off the equipment. Went as smooth as it could and with reasonable cost.

Stephanie Weber  |  Overall Experience 
Rating:
5.0

Great staff. Very friendly & personable. Felt as if they truly cared. Would def recommend this location to all my friends and family. Way to go Mickey Willis... you have turned this place around!

yolanda mullin  |  Overall Experience 
Rating:
5.0

Everyone was great ..

Yasmin White  |  Overall Experience 
Rating:
5.0

Amazing experience best ever! 24 Acess climate controlled inside bathrooms 5 carts always clean , access anytime and felt safe! I wish all facilities could be like this! Value!!! Easy Auto pay! Thx!!

GINA DESTITO  |  Overall Experience 
Rating:
5.0

Dylan was excellent. Give that guy a raise!

Jack Holden  |  First Impressions 
Rating:
5.0

This location is convenient for me. I chose it also because it is clean, well-staffed, and I feel safe there. Limited access hours aid in all those potential concerns.

LAURA FAULKINER  |  Overall Experience 
Rating:
4.0

The only set back is the climate controlled units were roasting hott. When I got back to my car I actually threw up because I was so overheated.

Misty Pergande  |  First Impressions 
Rating:
5.0

my experience with uhaul was very profesional promped,and productive.i will do business with them again..and years to come great job uhaul..

David Lopes  |  First Impressions 
Rating:
5.0

I've used this facility before and they were unprofessional, the staff here now are very professional, attentive and concerned about my needs. The manager and agent that helped me was outstanding.

SUSIE BROWN  |  First Impressions 
Rating:
2.0

Issues with booking: Had to do three separate calls to make the reservation. Spoke to Michael at the call center first. Dirty locker. Manager said she would go get a broom but she never came back.

levon budding  |  First Impressions 
Rating:
5.0

Honest,Friendly And Fast Staff Really Enoying My Experience With My Storage It Was Clean When We Got It The Guys There Are Always Helping And Keeping Themselves Busy I recommend Ppl To Come Here 👍

Juan Sanchez  |  First Impressions 
Rating:
5.0

They are compassionate and very nice.

Patricia Baglien  |  Overall Experience 
Rating:
5.0

From Manager to regular had great customer services

Leah Hopper  |  Overall Experience 
Rating:
4.0

Enjoyed all the workers there. Very friendly staff and willing to help whenever I needed anything.

Jennifer Hill  |  Overall Experience 
Rating:
5.0

Staff was friendly and very helpful, especially Mickey! Thank you!

luisa tortosa  |  Overall Experience 
Rating:
5.0

Thank you for the great service.

jeff hewitt  |  Overall Experience 
Rating:
4.0

Good people, good facility

DArren Andrews  |  Overall Experience 
Rating:
4.0

Thanks

Temeah Maria Harvey  |  Overall Experience 
Rating:
5.0

The manager and new young lady were very helpful.

dan illges  |  Overall Experience 
Rating:
5.0

I experienced Excellent Customer Service in an timely manner.

Toya Thornton  |  Reservation 
Rating:
5.0

The staff is friendly helpful and very understanding. Safe location and my stuff was just as I left it. Mickey is doing an outstanding job and her staff is amazing! Keep up the good work team!

Wilhelmina Hart  |  Overall Experience 
Rating:
3.0

I really appreciate a facility that stands up to its word. Thank you

Julia Baggett  |  Overall Experience 
Rating:
5.0

Love the store, love the people! Professional, awesome :) favorite place !!!

Laura Weier  |  Overall Experience 
Rating:
5.0

Everyone at the facility was kind and helpful. If I need another storage I would definitely use 5316 facilities. Thanks, guys for everything !!

Andre ALLEN  |  Overall Experience 
Rating:
5.0

Professional and helpful

Lawrence Chance JR  |  Overall Experience 
Rating:
5.0

Blake is knowledgeable, courteous, and personable.

Raymond Devezin  |  Overall Experience 
Rating:
2.0

I had this storage unit for four and a half years and every staff member that I encountered was rude and unaccommodating and seemed to take pleasure in making people wait in line.

Laura Porras  |  Overall Experience 
No reviews have been submitted for this location.

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