Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
no complaint at all representative was friendly and helpful .
Mayra D
Rating:
5.0
Customer did not leave a comment.
Yanelies C
Rating:
5.0
Customer did not leave a comment.
CRYSTAL W
Rating:
4.0
Only thing I will recommend is to be a little more accurate with gas reading.Since there no refund for putting more but there is a charge if there less
Hugo F
Rating:
3.0
Customer did not leave a comment.
Melodie S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JORGE L
Rating:
5.0
Great job
MARTIN L
Rating:
5.0
Customer did not leave a comment.
Manuel C
Rating:
4.0
Bring in vehicle for hitch installation by appointment and not drop off/pick up.
margalite s
Rating:
5.0
Sorry for not doing this sooner I had a car issue last Saturday and even though Savi was not working that day unbeknownst to me she was able to redo the contract and have another driver pick up for me she went above and beyond thank you so much for all you do I will always recommend this location to anyone who needs rental equipment
Daniel O
Rating:
5.0
Customer did not leave a comment.
Lis S
Rating:
5.0
Customer did not leave a comment.
John T
Rating:
3.0
We dropped off after hours but it was convenient to do so
John M
Rating:
5.0
The stuff was so nice and helpful...such a pleasure find people so kind with good customer service.
Liliana W
Rating:
5.0
The staff was helpful kind and knowledgeable
And went the extra distance to help get what I needed. Will definitely return again.
brandon p
Rating:
5.0
Customer did not leave a comment.
LESTER R
Rating:
5.0
Customer did not leave a comment.
DAQUANE W
Rating:
5.0
everything worked perfect. From rental to return, all done through the app. thanks U haul.
Jose M
Rating:
5.0
Customer did not leave a comment.
Jorge U
Rating:
5.0
Everything was great. Dane and his staff are wonderful.
Donald C
Rating:
5.0
Customer did not leave a comment.
alex R
Rating:
5.0
Customer did not leave a comment.
Boris K
Rating:
5.0
Nothing
Ronnie W
Rating:
5.0
Great service with front desk and installer!
Chris N
Rating:
4.0
Customer did not leave a comment.
Jeffrey M
Rating:
5.0
Very quick and thorough service.
Excellent job
Joseph C
Rating:
5.0
Customer did not leave a comment.
Bob M
Rating:
4.0
The first time we rented the pickup truck wasn't the same price as the second time we rented the van
please head quarters check for areas .
effrain j
Rating:
4.0
Very friendly
Keyla N
Rating:
4.0
Customer did not leave a comment.
Patrick C
Rating:
5.0
Customer did not leave a comment.
sonja m
|
Overall Experience
Rating:
5.0
Keep doing what you are doing.
Peter S
Rating:
5.0
Clean equipment, great staff, highly recommend.
Peter S
Rating:
5.0
Customer did not leave a comment.
Brenda A
Rating:
5.0
Thank you.
GALINA D
Rating:
3.0
Customer did not leave a comment.
Kay D
Rating:
1.0
Total of twelve miles of use. Out a gallon of gas in and they still charged me 6.36 for I gallon WTF
JOSEPH Z
Rating:
5.0
Everything was great
Rudelie L
Rating:
1.0
The Unit 0131 have a huge hole in the wall and has a funky odor. Very appalled by this kind of service.
Also
U-Haul need to have signs on the walls to help guide you to your unit number
REMONA R
|
Online Move In
Rating:
3.0
I have rented from this location 3 times without issue. This time around I went inside to pickup my trailer and there was no one to be found inside the store. I waited for almost 30 minutes for someone to finally come out of the back and check me out for my trailer. I was then pretty overall disappointed with the trailer i received. It was not very clean and the tie down spots on the floor were completely missing. The tie down spots on the walls were not good either as you could barely fit a small rope through them never mind the hook end of a rachet tie down. It made securing my load next to impossible. Overall I was pretty disappointed with my rental this time.
Michael H
Rating:
5.0
Excellent costumer service
Colin G
Rating:
3.0
Customer did not leave a comment.
ernst t
Rating:
5.0
Customer did not leave a comment.
MARCELLUS C
Rating:
5.0
Customer did not leave a comment.
MYLES V
Rating:
5.0
Get help for the only receptionist on duty 3/19/2024 at 10:00AM she was polite and efficient but it would be better business wise to have two people on working
Gail P
Rating:
4.0
Customer did not leave a comment.
Perry S
Rating:
5.0
Customer did not leave a comment.
ARELIS S
Rating:
5.0
Customer did not leave a comment.
richard S
Rating:
5.0
Customer did not leave a comment.
TERRY T
Rating:
4.0
Great employees
Antoine S
Rating:
5.0
Savie and Dane and the person who checked the vehicle back in were all Excellent. I have to go back in two weeks and finish up.
Carol W
Rating:
5.0
Bueno
ARELIS S
Rating:
4.0
Customer did not leave a comment.
SAUL S
Rating:
5.0
Customer did not leave a comment.
david u
Rating:
5.0
Savi was the best rep for u-haul. She is amazing smart and a seller. She is well trained and a great customer server. Thank you Savi for everything
Alexandra M
Rating:
5.0
FRIENDLY AND HELPFUL STAFF.
Bulent A
Rating:
1.0
The truck gas reading didn’t match the readings in the app causing me additional $33 of charge. Also, parking didn’t have lots marked properly so I accidentally parked wrong way. The general manager however made me return and re-park otherwise mu truck would be towed.
Viktor S
Rating:
5.0
Customer did not leave a comment.
Trisha D
|
Online Move In
Rating:
5.0
The trailer I rented had 4 tires. 1 was fine. 1 was bald (no tread) 2 were worn below the wear indicators but not bald. I was concerned that I could have had a blow out on any of those 3 tires. Definitely would have gotten a tire for a bald tire if I got pulled over by the police. Service was good at the facility. Poor maintenance on that piece of equipment.
Thomas G
Rating:
5.0
Customer did not leave a comment.
James J
Rating:
5.0
I don’t see anything on my ends to be honest everything was well taken care of thank you
Pearline C
Rating:
3.0
The hitch installers were great however the front desk staff need training to understand Uhaul's product offering, as well as customer service. The front desk staff are uncoordinated and all over the place causing longer than necessary wait times and confusion.
Zoey H
Rating:
5.0
Thank you so much will be renting from you guys again 🥰🙏🏾🙌🏽
Petagay A
Rating:
5.0
Great customer service
Jessica M
Rating:
5.0
Customer did not leave a comment.
THOMAS C
Rating:
1.0
The worker was very disrespectful and I think she over charge I need to speak to an manager When possible 4753392704
Alexis R
Rating:
5.0
Not a thing
ABRAHAM L
Rating:
5.0
Customer did not leave a comment.
Karina R
Rating:
5.0
Customer did not leave a comment.
Andre P
Rating:
5.0
Customer did not leave a comment.
allen C
Rating:
5.0
I had to bring back the van (right away)
And swap it for a pick up truck
The customer service was great on Sunday. The girls are really friendly.
But
On Sunday—)
Teach the employees how to swap the paperwork
And not double charge my card
The lady on Monday ( corrected the mishandling of the charging etc
She did a good job
She put it in the notes
it is in her notes to make you understand more or what happened
Debra M
Rating:
5.0
Customer did not leave a comment.
Terrell B
Rating:
5.0
Customer did not leave a comment.
Alexander Z
Rating:
5.0
Fast and smooth transaction
Carlos B
Rating:
5.0
Customer did not leave a comment.
dwayne r
Rating:
5.0
It was actually quite easy and pleasant experience from reserving the vehicle to picking/dropping off.
Todd E
Rating:
5.0
Customer did not leave a comment.
LUIS D
Rating:
5.0
Customer did not leave a comment.
sandra m
Rating:
5.0
It was a really nice place, good staff and they made everything really easy, I’m giving 5 stars with no doubts!!
Jose A
Rating:
1.0
Make sure your employees are doing their job, and checking to see how much gas is actually in the trucks before putting a request amount to bring the truck back with. Or make sure your employees mention that it is possible that the truck might not be at the required amount before pulling off. It is not the customers job to ensure adequate information is being presented, us as customer expect to be informed properly by customer service reps who are supposed to be knowledgeable and willing to help.
Ivan M
Rating:
5.0
Customer did not leave a comment.
Tony A
Rating:
5.0
My agent behind the desk was super helpful and friendly.
PEDRO H
Rating:
5.0
Customer did not leave a comment.
Antonio R
Rating:
2.0
Customer did not leave a comment.
Luvenia B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robert B
Rating:
4.0
At return, just settle up right away.
No need to wait for an email confirmation later- as consumers are hesitant / concerned about surprise charges on a bill? That arrives after you have already left the drop off .
Thx
PS: a young lady checked me in, and she was
Excellent!
Stephen S
Rating:
5.0
Great service, tky
Luis J
Rating:
4.0
Customer did not leave a comment.
LIVINGSTON T
Rating:
5.0
Customer did not leave a comment.
Henrik J
Rating:
4.0
Customer did not leave a comment.
OLIVIA B
|
Overall Experience
Rating:
1.0
I will never rent from U-Haul again and that bum azz Sima and Dan Grant Manager …completely unprofessional….The only reason why they received one star is because the Lindi and the other young lady who booked my rental completely professional.
Dawn s
Rating:
5.0
Customer did not leave a comment.
Carlos V
Rating:
5.0
Great service thanks!
Edwin H
Rating:
3.0
Customer did not leave a comment.
Gerarda S
Rating:
5.0
Customer did not leave a comment.
Alou B
Rating:
5.0
Everything went smoothly and when I need in an extension they made it very easily to get the extension
janaine L
Rating:
5.0
Customer did not leave a comment.
Jailene D
|
Online Move In
Rating:
5.0
As I said before this location is the best thank you for all that you do
Daniel O
Rating:
5.0
I had a great experience in and out service and I was able to extend my time with no hassle.
Digna G
Rating:
5.0
Customer did not leave a comment.
NATASHA D
Rating:
5.0
Customer did not leave a comment.
RICHARD A
Rating:
4.0
Customer did not leave a comment.
DAVID O
Rating:
5.0
Customer did not leave a comment.
anthony w
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
eleanor r
|
Overall Experience
Rating:
3.0
The price was too steep.
GREGORY P
|
Overall Experience
Rating:
5.0
Staff very courtesy and professional
ANTHONY W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Geordani U
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Yvonne G
|
Overall Experience
Rating:
5.0
Excellent customer service, greatly appreciated.
Thomas B
|
First Impressions
Rating:
2.0
Most staff were friendly not all
Garrett G
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Marienka S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ANTHONY W
|
First Impressions
Rating:
2.0
Customer did not leave a comment.
shawtima m
|
Overall Experience
Rating:
5.0
The staff is incredible
Ebone W
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
MICHAEL W
|
First Impressions
Rating:
5.0
The entire staff was amazing. General Manager response time was so effective when I need assistance with access key!!!!! I was able to rent my uhaul , obtain storage, and walk thru in less than Twenty minutes!!! Thank you soo much for great customer service especially when moving can be so stressful!!! I will recommend Boston Ave storage facility to all my friends and family!!
Ulonda E
|
First Impressions
Rating:
5.0
I enjoy my years as a customer with U- Haul and would gladly use them again if I every have too.
Chelsea K
|
Overall Experience
Rating:
5.0
The girls in the front is amazing great customers service. The staff went above and beyond to help me.
leslie g
|
Overall Experience
Rating:
5.0
The customer service employer was a great help
marcus v
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
STEPHEN M
|
Overall Experience
Rating:
5.0
It was a great move in for me.
Chelsea K
|
First Impressions
Rating:
1.0
This was my first time using storage and I was moving out of my apartment. When I was reserving the storage facility I told the customer representative I needed something for a 1-2 bedroom size storage unit she advised me this size would’ve been enough. When I got to the facility they had no elevator or ramp and we had to go down stairs with our items. This was not disclosed neither over the phone or at the facility before being taken to the unit. When I saw the unit it was very small and couldn’t fit nothing the size a one bedroom could fit. I am so upset and disappointed because now I am being charged $180.00 for a unit that cannot fit what I need it to and now I need more storage and basically has to spend more money to fit my bed and dresser. I would honestly like this to get a bigger facility because this feels like a rip off at this point. The employees were friendly but the service did not meet my expectations definitely would not recommend!
shanique b
|
First Impressions
Rating:
5.0
Very friendly and helpful staff
HUGO C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
teggy p
|
First Impressions
Rating:
2.0
My unit somehow managed to house a few mice. Even though there was no food stored there but sofa, furniture, boxes of clothes and decorations, etc. Almost everything which was destroyed by them. I was informed that one of the units near by had been forced to vacate due to having food in it. Which is why it caused them to move to my unit. If proper maintenance was taken, my items would not of been destroyed.
Madelyn M
|
Overall Experience
Rating:
5.0
The best
VERNON S
|
First Impressions
Rating:
5.0
Thank you for all you serves and the staff is very professional and kind
I hope to use U-Haul in the future
monica b
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Theresa M
|
Online Move In
Rating:
5.0
I never used the storage locker as it turned out and closed the rental yesterday. I had a good experience. Thank you.
Anthony A
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Yousef A
|
First Impressions
Rating:
1.0
Someone made it be a rat epidemic cause they had food in there storage room not fair to other customers who follows rules all my clothes in there had to be garbage because rats lived all in my stuff destroying stuff I can't replace because it was from a family member that died. Unbelievable
Noreen R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Desean B
|
First Impressions
Rating:
5.0
The staff was excellent they were patient and went above and beyond to help me. I highly recommend and they all deserve a raise in pay.
leslie g
|
First Impressions
Rating:
2.0
Not the second time… but the first time we went the manager or someone who was working was very rude, yelling at everyone and rushing us out not leaving us with any information. The second time someone was very nice but the storage place we reserved wasn’t ready and we had to use another one.
kristina f
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
kristina f
|
First Impressions
Rating:
5.0
I’ve been a customer at UHAUL for many years. Had many interactions with the staff. Always helpful and friendly. Special shout out to Customer Service Representative “Savie”. She treats you with respect and her knowledge of the workings of UHAUL is vast. Dane the manager is also great representative of UHAUL. Thank you,
Lorenzo Brooks
LORENZO B
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Deborah O
|
First Impressions
Rating:
5.0
I never had to use a storage room, but if I had to again I will definitely use UHaul. No matter what time a day I went there, the staff always had professional Customer Service! The staff outside and inside. Always greeted you with a smile and was available to your needs! Place always clean!
Thank You!
Paula B
|
Overall Experience
Rating:
5.0
I’ve always used U-Haul for storage and rental for moving.they are the industry standard. They Always have the supplies you need and the prices are decent
HANNIE J
|
Overall Experience
Rating:
5.0
The young man that helped me was so polite ,it was a breath of fresh air. Very well run
Kristin L
|
First Impressions
Rating:
5.0
Thank you for your service
MARISOL M
|
Overall Experience
Rating:
4.0
Bridgeport Staffing on Boston Avenue site exceptionally professional and provide great customer experience throughout the four years of storage usage.
Bonita P
|
Overall Experience
Rating:
5.0
I really do love the service I received, would definitely use Uhaul Storage again if I have to. The staff was great, patient and all of my things were secure.
jasmine c
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
NOREEN R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Noreen R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Maxine J
|
Overall Experience
Rating:
4.0
Staff was excellent throughout. Two complaints: There was never a working light in my storage room. And having storage rooms with only a narrow staircase access (no elevator, no ability to use a hand truck to wheel items in and out of storage room) is unacceptable.
Nancy M
|
Overall Experience
Rating:
5.0
Very knowledgeable staff and they addressed any and all questions I had for them. I am a prior customer, and a local resident. Job well done.
Matthew L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ashana C
|
Overall Experience
Rating:
1.0
I was locked outside the building for hours!!
SAMANTHA P
|
First Impressions
Rating:
2.0
Customer did not leave a comment.
Laurie D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Monica M
|
Overall Experience
Rating:
5.0
The only unfair thing is, they went up on my fee every year without telling me, because I was a valued customer🤔
nicole s
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
John L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
EDNA B
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Joshua C
|
Overall Experience
Rating:
5.0
Muy bueno la asistencia 👏
CARLOS T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Edditt O
|
Overall Experience
Rating:
5.0
Cliff was very kind and helpful.
Kumari W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Angelica H
|
Overall Experience
Rating:
5.0
Thank you all who had a hand in helping me get my brothers storage business handled.
MARK T
|
Overall Experience
Rating:
4.0
Everything was good so far.
I have nothing bad to say. Yes I would recommend somebody.
Pamela C
|
Overall Experience
Rating:
5.0
I am very grateful to the staff of uhaul on Boston ave , especially to Savi ! She was amazing understanding, respectful , over all a great person. I would recommend anyone that uses uhaul to go to the Boston ave location . You will have an easy exchange. Once again thank you Savi and godbless
Susan R
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
karen h
|
Overall Experience
Rating:
4.0
Had to store stuff in the basement, no elevator so had to take heavy stuff down a treacherous set of old stairs then back up and out again! Otherwise, no issues
Elizabeth M
|
Overall Experience
Rating:
3.0
Yes or no answers here are not adequate. For example, my storage space was clean enough, but light not working, so it was pitch black inside. The staff did their best to provide a substitute battery light, but it was not properly maintained. Also, I was not aware that the space was down a long flight of stairs, no elevator, no ramps for hand trucks. Very disappointed with that. And, one should be able to return the truck to any of the three U-haul places in Bridgeport. Very inconvenient, now.,
Nancy M
|
First Impressions
Rating:
2.0
Staff not very nice at all I will like for someone to contact me because I can’t find my big box of jewelry I left in unit 502 that was next to the door looked in all boxes now Idk what to do I will like for someone to stay in contact with until I can’t figure out what’s going on just because someone close a unit doesn’t mean they got good service are help at times this place needs news staff. Thank you Charmaine lodge I just got back home and notice this
charmaine l
|
Overall Experience
Rating:
3.0
The unit was uncomfortable for moving large heavy furniture due to stairs and a beam cutting across unit reducing the size of the unit.
George S
|
Overall Experience
Rating:
3.0
It was inconvenient for me because every time I try to use the loading dock the uhaul trucks were always blocking the area. In my opinion they need to park all their trucks away from blocking the loading areas and give their customers space to move their items.
rosemary w
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
grace s
|
Overall Experience
Rating:
5.0
Thanks to all the staff
You're doing a wonderful job keep up the good work. Savie you are the best.
Jennifer C
|
Overall Experience
Rating:
5.0
Very convenient, very clean, quiet and friendly staff. However, i wish they had an Elevator in that facility which would have made things so much easier, that's all.
ANDERSON D
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
JULES J
|
First Impressions
Rating:
5.0
The mgr,clifford ,Donny,and the rest of the Boston ave team is the best I have came in contact in a long time that were very professional.
alex b
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Alexis Y
|
Overall Experience
Rating:
5.0
Great location friendly staff member
NOREEN R
|
First Impressions
Rating:
5.0
Quick, simple process. Facility organized with all entry and loading areas well thought out ... made the move in super easy. Great staff help and friendly.
Susan E
|
First Impressions
Rating:
5.0
Great customer service.
Micaela J
|
Overall Experience
Rating:
5.0
The workers are very friendly and helpful
Edwin R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Denisse R
|
First Impressions
Rating:
4.0
I found the pricing to be well above their competitors. My moving out in 1 months time was due to this. I have a 10x10 unit at a discount price of $102 for 3 months and after that 132
ANGELINA G
|
Overall Experience
Rating:
3.0
Eceryone should have 24 hour access to their stored items without having to pay extra costs.
Melodie S
|
Overall Experience
Rating:
5.0
I love Boston Avenue Uhaul the lines are little long but the guys are always very friendly and helpful.
Lesha P
|
Overall Experience
Rating:
5.0
Very clean; easy access - would use this location again if I had to.
Robin M
|
Overall Experience
Rating:
4.0
Thank you!
kathleen b
|
First Impressions
Rating:
5.0
The employees at the bridge port ct office is excellent
alex b
|
First Impressions
Rating:
5.0
Great people very attentive and respectful
Mirasol R
|
Overall Experience
Rating:
5.0
Great service
chrisly a
|
First Impressions
Rating:
2.0
The wait time is too long at this branch. Why am I forever to pay for a storage unit a month ahead of time. Nowhere online does it state that payment is immediately due.
Karen J
|
First Impressions
Rating:
4.0
Super good
Yaritza G
|
Overall Experience
Rating:
1.0
Too expensive for just one day. Spent $400 for a storage and a truck..
Naomi T
|
First Impressions
Rating:
5.0
The customer service that I received was above excellent. The entire team worked together to make sure that all of my needs were met. All while balancing a VERY busy morning at the store. Thank you!
JESSICA R
|
First Impressions
Rating:
3.0
Poor communication
FIONA C
|
Overall Experience
Rating:
1.0
Customer service is bad , the storages aren’t kept clean, the people don’t care. Over priced storage for such a small space . Would never ever recommend anyone there
Towanna R
|
Overall Experience
Rating:
5.0
They are so nice they take care of everything they help you with everything
francesca m
|
First Impressions
Rating:
5.0
Great service
JOSEPH P
|
First Impressions
Rating:
2.0
Excessive late fee, will never use uhaul storage ever again or refer to anyone.
christopher a
|
Overall Experience
Rating:
5.0
Every employee that I encountered was patient, friendly and helpful.
dennis h
|
Overall Experience
Rating:
5.0
Thank you for your help
Karla K
|
Overall Experience
Rating:
3.0
Wasn’t a good experience
DAVE S
|
Overall Experience
Rating:
5.0
I recommend U-HAUL to everyone.
wgdan y
|
Overall Experience
Rating:
4.0
Mr. Cliff service was excellent, he explained in detail everything, the storage was clean but I think a light inside of the storage would be nice.
Veronica R
|
Reservation
Rating:
5.0
The staff was helpful and knowledgeable.
Karla K
|
Reservation
Rating:
4.0
The staff were courteous
Patrick V
|
Overall Experience
Rating:
4.0
Thank you to the entire staff who made the need for your services smooth, helpful and secure..
THANK YOU..
Benita B
|
Overall Experience
Rating:
5.0
My move out date was June 1st
Sarah B
|
Overall Experience
Rating:
3.0
The facility and all employees were great. My one major compliant and the reason I would not recommend to a friend is that prorating is unavailable. We moved out June 1 but still had to pay full month
david b
|
Overall Experience
Rating:
5.0
I appreciate the service everyone was willing to help you and they were very respectful I would definitely use the service again Thanking You Sincerely Mrs Brown
