Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Rats ate my furniture and no one was responsible for that damage
LESBIA GARCIA
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
KUNLE OKEWOLE LAWAL
|
Overall Experience
Rating:
5.0
Miss Susan super kind and helpful
Damaris Estrada
Rating:
5.0
Customer did not leave a comment.
DARSHAK THACKER
Rating:
5.0
Satisfactory
ABIDEMI AYENI
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Dayvette Fynn
Rating:
3.0
Customer did not leave a comment.
Marco Kesson
|
Overall Experience
Rating:
5.0
Staff was very helpful.friendly. and made it easy to sign in. and close out.
I would recommend and rent again.
Thank you.
Calvin Price
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
bobby graves
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Chinitha Allen
Rating:
3.0
Mice and rats came into my storage.
Shirley Aquela
|
Overall Experience
Rating:
2.0
Customers service is sucks
Noman Khan
Rating:
3.0
Customer did not leave a comment.
Byron Barnes
|
First Impressions
Rating:
1.0
Very non-welcoming staff Susan, They close at 5pm, as I entered at 4:35pm, Susan showed attitude, saying it’s not good time to come in, she has to close register etc, , she started process at 4:40pm after I told why she is wasting time giving excuses only, she was just trying to rid away me, She took my Selfe (even she got copy of my ID), Strange! I took U-Haul couple of time before, but no body ever asked to take pix from their personal phone , I would never go at this location again
Saqib Suleman
Rating:
5.0
Customer did not leave a comment.
MIGUEL GARCIA
|
First Impressions
Rating:
5.0
I scheduled a same day 10' truck rental and pre-checked in. When I got to the rental office I was in and out with lightning speed. The truck was great and the return of it was also with lightning speed. I am very satisfied with the location, the reps and my experience. Thank you!
Donnell Cooper
Rating:
4.0
Customer did not leave a comment.
elchin Seyfullayev
Rating:
4.0
None
EKEMONA EFEMENA
|
Overall Experience
Rating:
1.0
Mr. Gay harassed me to the point I was scared to take the truck back to his location. He left thrusting voice messages and was yelling. I will NEVER go back and will be calling on him and filing charges.
JAZZMAINE MCCRAY
Rating:
5.0
Customer did not leave a comment.
ALVIN MULDREW
Rating:
5.0
Thanks To Mr Lenord he did everything possible
Lakreshia Caine
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
GERALD DAVIS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Terrance Watson
|
First Impressions
Rating:
5.0
I love you all. Thank you for keeping my Treasure's safe
BARBARA BUDDEN
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ronald Kelly
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lauren Adedokun
Rating:
5.0
Customer did not leave a comment.
Andrei Barbosu
Rating:
5.0
No improvement needed
Anthony Johnson
Rating:
5.0
Bob and Carol (?) were so helpful
JACOB STEWART
|
First Impressions
Rating:
2.0
Both cashiers had poor customer service skills and an attitude like they really didn't wanted to be there. I was never told when I came earlier to the location to inquire about my reservation that I would need to have a second person ready with their phone to verify my identity." Otherwise, I will not be rented a uhual truck". Neither when I booked my online reservation was Informed that I need to have second person ready with their phone to verify my identity. It was 9 am in the morning and I had really a hard time getting anyone to answer their phone. On my complaining that you all should have informed me when I came to the location and booked online so I was ready one of the cashiers rudely and with an smug attitude said to me "We are just doing our jobs and it has always been like this. And that we are renting you a 45K truck ." I felt disrespected as a customer and will not visit this location again.
Lastly, one year ago I used the uhaul location at Webster, TX and I was not asked to bring a second person on their phone to verify me and furthermore I was treated with courtesy and respect.
KASHIF Matin
Rating:
5.0
It's well organized and convenient for me, when next I need a storage I will come back. Thanks
RAZAQ ILORI
|
Overall Experience
Rating:
5.0
Customer service with the Manager. Mr. Leonard Gay is outstanding. His staff is also very friendly and helpful.
Reginald DeBraine
Rating:
5.0
Customer did not leave a comment.
ISABEL LUNA
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ritamae jones
Rating:
5.0
Customer did not leave a comment.
Nurmyrat Berdimyradov
Rating:
5.0
Customer did not leave a comment.
jocarolyn morris
Rating:
5.0
Customer did not leave a comment.
CARLOS ORELLANA
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ricardo Charry
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Cassandra Andrews
Rating:
5.0
Customer did not leave a comment.
Mercedes Arriola
Rating:
1.0
There are lots of RATS. The roof need fixing.
Sharon Williams
|
Overall Experience
Rating:
5.0
Keep up the great service!
Kevin Streeter
Rating:
3.0
Customer did not leave a comment.
shanika murray
|
Overall Experience
Rating:
3.0
Well this is out of uhaul control , when I first picked up vehicle , vehicle had no gas . So i drove to a close gas station &. When i started fueling vehicle , all the gas started to spill on the floor so i had to return the vehicle to the location . I had to re-schedule my helpers to move my stuff . Customer service was able to get me a vehicle for the next day which was great . Next time I pick a uhaul truck it will be directly at a uhaul location instead of an unauthorized uhaul location .
federico perez jr
Rating:
5.0
Customer did not leave a comment.
Ricardo Fuentes
Rating:
5.0
Nothing
MARIA CASON
Rating:
5.0
Customer did not leave a comment.
somtochukwu obinegbo
Rating:
5.0
Super friendly and helpful. Showed me everything I needed to know to have a good experience
Robert Lee
Rating:
2.0
Pick up customer service was awful. Rude - unprofessional.
The white man who helped me with the return was very polite and informed me of the process up until left.
Gloria Aguirre
Rating:
5.0
This is Uhal's Best Location ,
DARSHAK THACKER
Rating:
5.0
Exceeded my expectations. Thank You.
IMMANUAL WESTMORELAND
|
Overall Experience
Rating:
5.0
I needed a storage unit, but didn't know which would work best for me. The staff members were extremely helpful & informative & helped me look around to find my perfect unit. The experience was quick & simple & I am happy the unit is at a reasonable monthly price!
Michelle Tran
|
First Impressions
Rating:
1.0
My storage unit was broken in to because of negligence of then then manager (now general manager). My unit went with a broken latch for over 2 years after complaining about it multiple times.
Daniel Vasquez
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Coley Calhoun
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Trenitra Glover
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DARSHAK THACKER
Rating:
5.0
Excellent service provided by Mr. Gay. Thank you for always proving such great customer service
Reginald DeBraine
Rating:
4.0
Everything was great
Reese Wade
Rating:
5.0
I would like to bring to your attention that when I returned the cargo van to the u haul facility I was surprised to learn that I drove the truck for 12 miles. I live 1.5 miles from your location. There is no way that I live 12 miles from the location that I rented the cargo van from. You can verify my physical address on record as that is where I was moving from to your location. I suggest you have the odometer checked as the lady (Susan) told me I wasn’t the first person to bring that their attention. Thank you!!!
Marchelle DeBraine
Rating:
5.0
Everything was great I will return if I have to.🌞
yvette Britton
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Chika Ude
Rating:
5.0
Thank you for all your help very professional
steve olah
Rating:
5.0
I had a great experience thanks
Ivan Vazquez
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Syiah Anderson
|
Overall Experience
Rating:
1.0
The customer service was very bad. Customer service did not respond to questions on phone rather answer was come here
Altaf Wani
Rating:
4.0
Customer did not leave a comment.
LAGILDA MCCARTHY
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JORGE JAIME
|
Overall Experience
Rating:
5.0
Awesome staff and clean equipment it was a great experience and I highly recommend other people to come try them out.
Royce Jackson
Rating:
5.0
Customer did not leave a comment.
LENDA BAZEMORE
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Julius Vickers
|
Overall Experience
Rating:
3.0
Poor customer service
Poor customer service
Poor customer service I can’t say that enough if I wasn’t in a rush the other day sure enough I would have took my business to another u-haul location
shawauna smith
Rating:
5.0
Customer did not leave a comment.
LA GILDA Mccarthy
Rating:
5.0
Customer did not leave a comment.
Mariam Yakeen
Rating:
5.0
The lady in the office I’m not sure her name but she’s a short older Caucasian lady and she was very helpful. Eric and Donald were extremely helpful and has amazing customer service skills
Sade Davis
|
First Impressions
Rating:
5.0
Great costumer service. Clear and concise information/instructions given to me as a first time user.
Julio Baez
Rating:
1.0
got charged 14 dollars to go to the light. Ridiculous
Daisy Claessens
Rating:
5.0
Muy buena atención de los trabajadores ,el uhaul en perfecto estado muy contento con su servicio
YOANDRY GONZALEZ
Rating:
5.0
Customer did not leave a comment.
Marco Kesson
|
Overall Experience
Rating:
5.0
Good serv
issac caravarin
Rating:
1.0
Customer did not leave a comment.
Mojisola Thorpe
Rating:
5.0
Great service
Javetta Taylor
Rating:
3.0
the service is very poor and long time waiting
Olusagun Morakinyo
Rating:
4.0
Excellent personnel at this location. Very helpful knowledgeable staffing made for a pleasant experience
ELISE VAN-LEUNEN
|
Overall Experience
Rating:
5.0
Nothing but keep Bob and his helper working at U-Haul because they are a great asset. They provided such wonderful customer service; when you do that, you provide great customer care! I'd hire Bob and the other employee on duty in a heartbeat.
Janet Hoyte
Rating:
1.0
The original location got changed the day before, that was inconvenient but we worked out a new location CONFIRMED IT WAS ACCESSIBLE AT 7a via truckshare 24/7. The truck wasn’t available until the location opened at 9a. The truck smelled of liquor and was overall dingy and smelly.
OMAR DURAN
Rating:
5.0
Team inside was very helpful, polite and all questions answered.
Jesus Ortega
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Marcus Craft
Rating:
5.0
Customer did not leave a comment.
dawn davis
Rating:
5.0
I love this place and the employees are very nice and friendly people . I will recommend this stores 100%
EVELIA RIVERA VEGA
|
Overall Experience
Rating:
5.0
Make many trucks available
Ahmed Richard
Rating:
5.0
Nothing everything is perfect
Abraham Rangel
Rating:
5.0
I will tell anybody about this facility. Mr. Leonard Gay and his staff were exceptional.
The customer service I received went above and beyond excellent. The U-Haul at 10811 Bissonet is the facility that is wonderful.
Christine McGowen
Rating:
5.0
Customer did not leave a comment.
Shawn Sumpter
Rating:
5.0
Customer did not leave a comment.
ZACKERY MURPHY
Rating:
4.0
I would of gave the facility a 5 but I don’t like you have to get out your car to swipe key to access gate to get in need remote entrance
Willie Jean Strickland
Rating:
5.0
Everything was Perfect, the service representative was very nice and helpful, I will Definitely be coming back to this location as Always, Thanks Pamela
Pamela McHenry
Rating:
5.0
I strongly recommend this Uhaul Location to all my Frinds
Best Customer Service
DARSHAK THACKER
Rating:
5.0
Great customer service and excellent management.thnks
EDWARD GREEN
Rating:
5.0
Customer did not leave a comment.
Robert Burse
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Varsha Bhabad
Rating:
5.0
Fine
Donald benson
|
First Impressions
Rating:
4.0
the accessible hours weren’t the best
TREY TAYLOR
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Anisha Badarpura
Rating:
5.0
I will definitely come back again keep the good work up thanks.
anthony orji
|
Overall Experience
Rating:
5.0
Awesome customer service people are very helpful
LIEZEL KIMBLEY
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
jairus herring
|
First Impressions
Rating:
5.0
Leonard was great!
The whole process was straightforward and easy to follow.
Kelly Walker
Rating:
5.0
Since i am about uhaul i don't know that is good lie this, but when I coming in I know that this is opportunity for people like me i love it and God bless America for introducing this uhaul.thanks
Febisola Akingbesote
|
First Impressions
Rating:
5.0
I’m satisfied with the storage just wish you could go to it earlier than 7:00pm but I’m happy im good
Mark Bateast
|
First Impressions
Rating:
5.0
Fast n reliable…..
Grish Chaudhary
Rating:
5.0
Customer did not leave a comment.
Alfredo Hector
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Florence Zital
Rating:
5.0
Customer did not leave a comment.
Alfredo Hector
Rating:
5.0
Management was Very Friendly
TYRONE JOHNSTON
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Martins Shittu
Rating:
5.0
Call to reserve needs more clarity on what's needs when you get to store other than its ok
randy pettis
Rating:
5.0
Customer did not leave a comment.
Monchel Johnson
Rating:
5.0
Service with a smile. Thanks.
Alonzo Watson
Rating:
1.0
Customer did not leave a comment.
Daniyal Muhammad
|
Overall Experience
Rating:
4.0
Just saw that there were mice droppings in my climate storage so might need to check on that and see what and where are mice 🐁.
CHRISTENE STEWART
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Daniel Nava Mondragon
|
Overall Experience
Rating:
5.0
Excellent service, help full employees and friendly
Sandra Rivera
Rating:
5.0
They gave excellent customer service.
Maggie West
Rating:
5.0
Customer did not leave a comment.
WILLIE DAVIS
|
Overall Experience
Rating:
5.0
She accommodated a last minute stop
SHERRI SMITH
|
First Impressions
Rating:
4.0
Nothing
Fatimah Olaifa
Rating:
5.0
Leonard/Manager was very knowledgeable, offered great advice & answered ALL my questions. This is the first time I have rented a storage unit. Leonard was very detailed & made me comfortable in my decision to rent from U-Haul. Towards the end of completing the process, another associate/Robert Reed came in & was also very friendly & helped me with the gate card. Both associates were very professional & accommodating! Leonard & Robert are excellent examples of how to provide amazing customer service!! These two are VALUABLE ASSOCIATES & deserve all incentives &/or awards & recognition available.
SANDRA DAVIS
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Willie Lee
Rating:
3.0
Smooth experience with class and integrity from beginning to end.
Anne-Maria Freiku
Rating:
5.0
Customer did not leave a comment.
Rejeana Maldonado
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
WILLIE DAVIS
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ibrahim Ghasham
Rating:
4.0
Customer did not leave a comment.
VICTOR CHIBUZO
Rating:
5.0
Customer did not leave a comment.
Olayinka Oluwatayo
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
sabrina thompson
Rating:
5.0
Customer did not leave a comment.
Donte Gentry
Rating:
5.0
Everything was perfect there is no need to improve.
patrick deiggs
Rating:
5.0
Good professional customer!👍🏽👍🏽👍🏽👍🏽
Mercedes Arriola
Rating:
1.0
Customer did not leave a comment.
ALAYSHIA MAYS
Rating:
5.0
Customer did not leave a comment.
OLUFUNKE OBISANYA
Rating:
5.0
They always take care of customers problems
Thanks you
murad mohammed
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Annmarie Levine
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Stephanie Schuster
Rating:
5.0
Keep doing what y'all doing good job honestly happy New Years
Michael Sandles
Rating:
5.0
Never get rid of D-AN
ADOLFO GARCIA
Rating:
5.0
Great customer service
Michael Washington
|
First Impressions
Rating:
5.0
The clerk at the store was great help.
FNU BISMILLAH
Rating:
5.0
Customer did not leave a comment.
Annmarie Levine
|
First Impressions
Rating:
5.0
Thank you is awesome experience
Nouman Akram
Rating:
5.0
Customer did not leave a comment.
Herniqua Ware
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Wilburn Forest
Rating:
5.0
Excellent service from all staff members every time.
cheryl keys
|
Overall Experience
Rating:
4.0
I had an unfortunate experience. I dropped off my rental and somebody else that dropped another rental had blocked my car in the parking lot. I was not able to get out so I had to get somebody else to pick me up and pick up my car the next day. This happened at around 9:30 pm. I called U-Haul customer service and they weren't able to do anything. It would be great to have somebody on call to be able to move a truck if it's blocking another car.
Amadeus Mizraim
Rating:
5.0
Customer did not leave a comment.
Jessica Savant
Rating:
5.0
Everyone at this facility did an amazing job to ensure that my pick up and return went as smoothly as possible.
Latisha Harris
Rating:
5.0
Todo.exselente.lo.recomiendo
Juan Sanchez
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Rhonda Fleming
|
First Impressions
Rating:
5.0
Mr. Robert was very helpful to me and my family every step of the way.
Lee Hudson
|
First Impressions
Rating:
5.0
Take care of them well.
Victoria Nutekpor
Rating:
4.0
Customer did not leave a comment.
MBAZURIKE EZE
|
Overall Experience
Rating:
5.0
This is the first time renting a storage unit I hope is safe!!!
Ivan Vazquez
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Sarea Evans
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Oscar Bell
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
INGRID ASHLEY
|
Overall Experience
Rating:
5.0
Amazing job guys
Jonathan Pacheco
Rating:
5.0
Leonard was excellent start to finish! We will definitely rent a truck again from this location if we need one.
Randy Brooks
Rating:
5.0
Nothing just keep up the Good Work 🤠
Julius A Vickers
Rating:
5.0
Think y'all so much
Keshia Minor
|
Overall Experience
Rating:
5.0
As always KEEP UP THE GOOD WORK 🤠
Julius A Vickers
Rating:
5.0
Leonard Susan Bob Danielle and there's one more lady and I can't think of her name but the crew and all was very good very professional and I appreciated that help they were caring so my name is Robert Marshall and I would gladly recommend someone to come back to the U-Haul on bissonnet thank you so much
RObert Marshall
|
Overall Experience
Rating:
3.0
Average
Edna Jean
|
First Impressions
Rating:
5.0
Front desk guys where so nice. Very helpful overall great customer service! They made it so easy to get what I needed.
Angie Diaz
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Nakia Collins
Rating:
5.0
Once again KEEP UP THE GOOD WORK 🤠
Julius A Vickers
Rating:
5.0
Keep up the Good Work
Julius A Vickers
Rating:
5.0
Customer did not leave a comment.
MELODY KIDD
|
Overall Experience
Rating:
5.0
Everything is best at this Uhaul location , I strongly recommend this location to all my friends
DARSHAK THACKER
Rating:
5.0
Customer did not leave a comment.
Keshia Minor
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MOSES NGANGA
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SHERHONDA STOVALL
|
Overall Experience
Rating:
5.0
Leonard provided me excellent same-day service, securing me the right size truck and right size storage all within 60 minutes. Facilities and equipment were clean and ready to work. And he was training a new assistant manager all the same time. This man deserves a raise!
I’ve been using U-Haul all my life, and this was a memorable experience. Great job to all!
Jerome Vielman
|
First Impressions
Rating:
5.0
Great customer service at that particular. The manager Leonard is very professional. Thanks Leonard.
Peter brewer
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Wayne Pearson
|
First Impressions
Rating:
5.0
Mr Leonard and the lady was so nice and friendly and also went over and beyond I love this place and the people
MELODY KIDD
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DANA TERRY
|
First Impressions
Rating:
5.0
They were Wonderful
Kayla Brown
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Mai Le
|
Overall Experience
Rating:
4.0
Everyone was very nice and courteous the only thing your large Storage is not very large for the price that you were charging I had a four bedroom living room kitchen I had to purchase two large storage to get all my furniture in
MARY ALLEN
|
Overall Experience
Rating:
5.0
I have no regret for choosing your storage. I enjoyed it, felt comfortable as my belongings were well secured. Thank God your storage and well behaved staff. Thank you and God bless you all.
Adekunle Oke
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
QUINCY MONROE
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Linda stallworth
|
Overall Experience
Rating:
5.0
Very impressed how clean the facility is given where it is located, the staff was very friendly and kind, Especially Jerold, a little funny a little sassy, you can tell he’s been in customer service for while. If nothing changes I plan on being here for while
CLAUDIA CHAVIRA
|
First Impressions
Rating:
5.0
Jerrold went above and beyond to facilitate my move in. Even though it was some issues due to another uhaul location mistake. I will continue to do business with the 108311 Bissonett location. I can't believe Ms. Susan is still there.
GWENDOLYN LEWIS
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Zina Akajevwe
|
First Impressions
Rating:
5.0
Jerold was simply the best , this place is lucky to have him. Never seen someone handle some many customers with ease, he was working both computers by himself trying to make sure everyone was taken care of. He is the best when it comes to customer service, he comes across genuine and Sincere as if he really wants to help you. I plan on being a repeat customer as long as he’s there
CATHERINE GREEN
|
First Impressions
Rating:
5.0
The guy Leonard was very helpful and very polite.
Would recommend to anyone.
ej newton
|
First Impressions
Rating:
4.0
Allow 24 hours entrance amd that 5 star review is right there...
Domingo De Los Santos
|
Overall Experience
Rating:
1.0
I let the young man in office I was moving out on3/2 I asked how many days I had to take things out they checked on computer he said I had till I ok ..i got things our 3/ 6 and I got changed on 9 th because it was automated
.hello
Carmen Leyba
|
Overall Experience
Rating:
5.0
I was impressed with the Staff. He was exceptionally friendly, polite and helpful.
Samuel Bangura
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
olusegun aleilo
|
Overall Experience
Rating:
5.0
Very satisfied customer
Brenda Coleman
|
Overall Experience
Rating:
5.0
Very pleasant staff, accommodate and helpful.
james boswell
|
Overall Experience
Rating:
5.0
Best storage arrangements ever
Lucky Uwaifo
|
First Impressions
Rating:
1.0
I am not the customer "Chinel E" I have done no business with UHaul in recent years. You have plagued me with phone calls and texts such that I have felt the need to contact an attorney. I have delivered to you a cease and desist request.
LET ME REPEAT... you have been harassing me and continue to harass me, STOP. STOP! STOP!
CHINEL EZEWUZIE
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JOSEPH BROWN
|
First Impressions
Rating:
5.0
Gerald was great and super helpful!
NATHAN SIMON
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JoVaughn Roy
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
eric swain
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Olayinka Shorunke
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
florance meyers
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
joshua chathman
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Durwin DeBose
|
Overall Experience
Rating:
5.0
Your staff handled my account with professionalism I'll continue to do business with them
LESLIE RUGENA DUPREE
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KEITH JOHNSON
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Victor Gregory
|
Overall Experience
Rating:
5.0
I went through the May flood in 2015 and the Harvey flood in 2017 and in both cases i kept my goods at this facility. I closed my last unit on Sunday Nov.14.
The personnel is very helpful and I was always treated with care and respect.
I will always recommend this location on Bissonnet. Thank you!
Janie Skadden
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Miasia Oliver
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lexus Kemp
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Ricardo Flores
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Willie Lee
|
First Impressions
Rating:
5.0
Absolute professional and accommodating staff
ernest allen
|
First Impressions
Rating:
4.0
Everything went well and I will be back
JAMES BROWN
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
juanita jackson
|
First Impressions
Rating:
3.0
The hallway was too small for the 3x3x3 and the neighbors get in each other way and get an attitude with you.
Christina Robinson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cholotte Ingram
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lola Taylor
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kimberly Jackson
|
Overall Experience
Rating:
4.0
None @ all
Willie Fezzia
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Chantia Bowles
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MARY HARRIS
|
First Impressions
Rating:
5.0
Lenard was very helpful and personable. The space was just what i need for a quick month! Thanks
Sandra Shaver
|
First Impressions
Rating:
5.0
Nice guys
JIM OLAYE
|
First Impressions
Rating:
5.0
Very friendly and helpful staff.
Adeyemi Ajayi
|
Overall Experience
Rating:
5.0
I was pleased with my overall experience and I would recommend family and friends to use for their storage and moving needs.
Fontella Tutt
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ANTHONY SILVAS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Angelina Reyes
|
First Impressions
Rating:
5.0
management staff was extremely helpful
Trevell Colbert
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Farrayn Jenkins
|
Overall Experience
Rating:
5.0
They are professional in their service
noel Com
|
First Impressions
Rating:
5.0
Everything was good. Thanks Mr. L for making everything so easy and helpful.
Tonya Robinson
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Armando Vega
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
ABDUL ALHASSAN
|
Overall Experience
Rating:
5.0
Todo muy bien
MAYKEL PEDROSO
|
Overall Experience
Rating:
5.0
Great staff
Robert Manes
|
First Impressions
Rating:
5.0
Great management nice and friendly staff very helpful
Robert Manes
|
Overall Experience
Rating:
5.0
VERY PROFESSIONAL AND QUICK .
THE MANAGER WAS EXCELLENT
Byrd Sampson
|
First Impressions
Rating:
5.0
My customer service rep was great! She was so pleasant and helpful! She rocked!!
Ashley Minton
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
James Henderson
|
Overall Experience
Rating:
5.0
Great staff.love it there.
Charlie Daniels
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Latoya Wynn
|
Online Move In
Rating:
5.0
Staff very professional
Very kind and helpful
I been with this location for 4 yrs
Thank you to all of the staff.
Nelva Penpe
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dana Linsey
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Bobby Kennedy
|
Overall Experience
Rating:
5.0
No comment.
Victor Gregory
|
First Impressions
Rating:
5.0
very happy with the whole experience
Akeel Cochinwala
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Patricia Mark
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
ROBERTA MINOR
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Astra Bailey
|
Overall Experience
Rating:
5.0
Very satisfied good customer service thank you.
Mongelia Ross
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Aricie Piton
|
First Impressions
Rating:
3.0
My assigned storage space was broken into. No compensation.
Excessive rent increases.
I recommend Friendliness that will go long way.
KENNETH AMAECHI
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Thomas Rogers
|
Overall Experience
Rating:
5.0
Thanks You!
Chadwick Hall
|
Overall Experience
Rating:
4.0
Associates was super cool
Stacy St. Hilaire
|
First Impressions
Rating:
5.0
From the day I came there till the day I left which was a year and four months your staff was absolutely incredible whether I walked through the door or whether I called to make a payment they were always extremely professional kind and willing to help regardless of what the problem was
I would recommend you to anyone anytime thank you for your incredible staff thank you for the incredible service that I received
Deborah Howell
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CHRISTIANA USEN
|
Overall Experience
Rating:
5.0
Keep up the good work
George Remmie
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
sharone thomas
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jill Smith
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CHRISTIANAH COLEMAN
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Aleasha Herrington
|
Overall Experience
Rating:
5.0
Excelente servicio y mucha amabilidad
Zeidy J Flores Hurtado
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Samuel Ruiz
|
Overall Experience
Rating:
5.0
I appreciate you all for keeping my things secured and safe since 2018
FnU Patience
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
william stewart
|
Overall Experience
Rating:
4.0
Management is much more professional and courteous.
Edgar DANSBY
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Keisha Arzu
|
First Impressions
Rating:
5.0
NA
ANDREW WILLIAM COLEMAN
|
Overall Experience
Rating:
5.0
Uhaul means business, judging from the setting.
EFEMENA OGBAIDE
|
First Impressions
Rating:
5.0
The staff was perfect. Eric, Derricca,Melaine, and Leonard was awesome. I recommend this location for your storage needs. Good staff.
LEONARD GAY
|
Overall Experience
Rating:
3.0
The experience once someone actually came to the office was great. But they were not in the office for over 10mins and once they saw us waiting in front of the gate initially they were not going to come over until we called out to them.
ROBERTA MINOR
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
LEONARD GAY
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Sharon Williams
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CAMELLA GIBSON
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
mercedes taylor
|
Overall Experience
Rating:
5.0
Great service from staffers.
Yesimot Amosu
|
Overall Experience
Rating:
5.0
Five star rental accommodations and customer service.
stephen fasuyi
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Katherine Oneil
|
First Impressions
Rating:
1.0
Some sort of roof leak what up my stuff table wicker chair Etc I'm not appreciative of that plus I had to file a claim which I never end up getting any money on from Uhaul I'm a little disappointed in the entire process at U-Haul from the time I pay for the first month to the end I'm definitely grateful that I've gotten out of you all.
Mali Reed
|
Overall Experience
Rating:
5.0
You all made this very stress free. The website had everything I needed including the link to Mastermind Movers who were great.
Thanks much, and keep up the good work!
Kevin Streeter
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Derrick Walker
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Suwuan English
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Shaquithea Lanee Robertson
|
First Impressions
Rating:
5.0
I am grateful and very impressed. Mr. Leonard is the best. He is professional and very courteous. He takes great care of the customers and their needs.
Ray Caldwell
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jacqueline Greer
|
Overall Experience
Rating:
5.0
Marcus and his team were awesome. They listened to my concerns every time i felt as if i had an issue and responded immediately. They catered to my every need and in my opinion they are better than the previous management.
Bret Ashworth
|
Overall Experience
Rating:
5.0
Great service!
Joshua Bogany
|
Overall Experience
Rating:
1.0
Once Yvonne and Tracy left, the service went to zero. I couldn't even get a key to the bathroom. Yvonne and Tracy always went above and beyond to provide the best service.
DAVID ROGERS
|
Overall Experience
Rating:
1.0
U-Haul representives were very unprofessional at this Bissonnet location. I am very disgusted on how they approached and delt with business. All my family and friends are giving thumbs down.
Marcus Johnson
|
First Impressions
Rating:
5.0
they were great I give them a 10 +
Courtney Reese
|
Overall Experience
Rating:
5.0
Great experience and friendly staff.
Dominique Holmes
|
First Impressions
Rating:
5.0
Everyone was nice and helpful, I really appreciated that !!! Thank You
Jim Decarlo
|
Overall Experience
Rating:
5.0
I was very please in the help i receive from the ypung lady that waited on me Sunday to the person who made it easy for me to get the truck thank you so much for helping me
CONSTANCE BROUSSARD
|
First Impressions
Rating:
4.0
The staff was very co-operative and helpful
Farida Kinnare
|
Overall Experience
Rating:
5.0
Staff is nice, understanding, and very helpful.
Michaella Meemore
|
Overall Experience
Rating:
5.0
EZY was very helpful and getting me a storage unit and helping me find a place to return my equipment
Thank you so much for your help
ROSALIND BLAIR
|
First Impressions
Rating:
5.0
Great customer service
Alicia Reyes
|
Overall Experience
Rating:
5.0
Great customer service
Hansel Riddock
|
Overall Experience
Rating:
5.0
Everything were excellent
Ivory Wilson
|
First Impressions
Rating:
5.0
Satisfied
NICHOLAS IBEWUIKE
|
Overall Experience
Rating:
4.0
E was very helpful.
Dianna Godley
|
First Impressions
Rating:
5.0
Very friendly and helpful staff.
shemika ellis
|
First Impressions
Rating:
5.0
Very okay i really appreciate you guy. God bless
Kudirat aderibigbe
|
Overall Experience
Rating:
5.0
Tracy is great. We had a good chat with him as well.
Moji Huey
|
Reservation
Rating:
5.0
Great service
Jim Decarlo
|
Reservation
Rating:
5.0
Customer service was great and I appreciated that. The original u haul I reserved a unit with was the worst, I’m glad for choosing the one that I am at now . Thank you!!!
Jim Decarlo
|
Reservation
Rating:
5.0
Thank you
Carlos Merlos
|
Overall Experience
Rating:
5.0
Services excellent
IBUOROIBO AMABEOKU
|
Overall Experience
Rating:
4.0
Move out went smoothly
SHARNETTE BAREFIELD
|
Overall Experience
Rating:
5.0
Never had problems and staff was always helpful.
LORAINE CLINE
|
Overall Experience
Rating:
5.0
Thanks for your assistance during my needs.
RUBEN RENTERIA
|
Overall Experience
Rating:
5.0
Thank you!
shane thompson
|
Overall Experience
Rating:
5.0
No "omm÷n/
natalia cabezas
|
Overall Experience
Rating:
5.0
Mr Tracy & Evonne were very helpful at all times. Enjoyed doing business with them. Thanks