Customer Reviews for U-Haul Moving & Storage at Beltway Southwest

2,499 reviews

11300 S Sam Houston Pkwy W   Houston, TX 77031

(281) 407-2750

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(281) 407-2750

11300 S Sam Houston Pkwy W
Houston, TX 77031

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

I know I mistakenly didn’t lock my storage uni properly one night, which made my road bike to be stolen from my unit. Despite informing the staff of the facility who were helpful to look into the camera, they couldn’t provide me any footage to know who stole my bike, if the bike was taken out, or if it was taken to another unit.

Mathew Komolafe  |  Overall Experience 
Rating:
5.0

The staff are courteous and very friendly. When an issue of water seepage appeared due to an apparent leak in the roof, and upon notification, the staff immediately took action and helped us relocate our storage contents to a different unit.

Sury Sista  |  Overall Experience 
Rating:
3.0

The location barcode and Dropbox were extremely hard to find. Although the location closed at 7, the open sign was left lit. (I dropped off at 11.

Anjelyca Muse 
Rating:
5.0

Customer did not leave a comment.

david reed 
Rating:
5.0

Customer did not leave a comment.

Nora Trahan 
Rating:
5.0

Customer did not leave a comment.

CHANTELL GILMORE 
Rating:
4.0

Customer did not leave a comment.

Pierijon Alexander 
Rating:
5.0

Customer did not leave a comment.

John Hayden 
Rating:
5.0

Nothing! The punctuality, customer service, & professionalism at 8am was hands down the BEST! Maurice and Johnathan(I think that’s his name) have a great tag team methodology to get the customers in and out in a timely manner. You guys are appreciated! -RY

rhonda young 
Rating:
5.0

Customer did not leave a comment.

Brandon Swanier 
Rating:
5.0

Customer did not leave a comment.

Sheena Kelly 
Rating:
5.0

Customer did not leave a comment.

Thor Mynderse 
Rating:
2.0

Cobran a cada momento y no tienen fechas para aserlo

antonia portillo  |  Overall Experience 
Rating:
5.0

Excellent availability and outstanding customer service.

Deborah Adams 
Rating:
3.0

Customer did not leave a comment.

MARKELL JOHNSON 
Rating:
5.0

Customer did not leave a comment.

Carolyn Brock 
Rating:
5.0

Knowledgeable staff very helpful

Antonio Cushenberry 
Rating:
4.0

Customer did not leave a comment.

Mario S Porras 
Rating:
5.0

Knowledge staff answered all my questions

Antonio Cushenberry  |  First Impressions 
Rating:
5.0

No adjustments needed! I was greated promptly and asked how could they help me. The paperwork and equipment documentation was explained. The process from pick up to drop off was seamless.

Alicia Scales 
Rating:
5.0

Customer did not leave a comment.

KEVIN GLENN 
Rating:
3.0

Thank you very much however, is it possible to probate instead of paying full amount ???

Venus Angela Orea  |  Overall Experience 
Rating:
5.0

Lady at the counter was so nice and courteous. And the people that work there that I spoke with were all knowledgeable and friendly. Highly recommend this location

candace kochman 
Rating:
5.0

Jordan Lewis was awesome!! We were so confused and he helped alot. Soooooo knowledge !

Cassie thomas 
Rating:
5.0

Great staff. They are very accommodating.

DARADIO WILLIAMS  |  Overall Experience 
Rating:
5.0

Jordan was incredibly helpful. He’s doing a great job.

Edwin Munoz 
Rating:
5.0

Customer did not leave a comment.

Jose Azofeifa 
Rating:
5.0

Customer did not leave a comment.

Darnita Stromile 
Rating:
5.0

Customer did not leave a comment.

Patricia Luster 
Rating:
5.0

Excellent customer service

Yvette Williams 
Rating:
5.0

U-Haul did good don’t change a thing

Chris Hughey 
Rating:
5.0

Customer did not leave a comment.

Magda Aguilar 
Rating:
5.0

Customer did not leave a comment.

Christopher Chia 
Rating:
3.0

Customer did not leave a comment.

sarah briggs  |  Overall Experience 
Rating:
5.0

Maurice and staff treated me like royalty. I appreciate their great customer service.

Tangela Cooke 
Rating:
5.0

The staff at U-Hall on W. Airport and W. Belfort are very nice and all the young men are very respectfully if I have to use it again I will use this one.

marcia mobley 
Rating:
5.0

Real friendly people and professional service.

Kyumars Ardalani 
Rating:
3.0

N/A

Dimonique Taylor  |  Online Move In 
Rating:
5.0

Please fix your buggy app

Nancy Vargas 
Rating:
5.0

Customer did not leave a comment.

Girishkumar Naik 
Rating:
5.0

Excellent You guys are awesome!!!!

Alicia Kennedy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rudy Duran 
Rating:
5.0

The **U-Haul team at this location truly exceeded all of my expectations**. Their level of service was exceptional, and their dedication to ensuring I had a smooth and stress-free moving experience was evident from the moment I walked in. **Not only were they quick and efficient**, but their energy and enthusiasm made the entire process enjoyable. I was impressed by how **knowledgeable and helpful** the team was. They took the time to address all of my concerns and provided me with valuable tips and advice to make my move easier. **Their attention to detail and commitment to customer satisfaction** was truly remarkable. I cannot recommend this location enough to anyone in need of moving services. The **U-Haul team's professionalism and friendliness** made a significant difference in my moving experience. Thank you to the entire team for your outstanding service and for going above and beyond to make sure everything went smoothly. **You truly made a stressful situation much more manageable**.

Steven Martin 
Rating:
5.0

Calvin was professional and thorough. I really am pleased with the overall experience.

Ardry Boyle Jr 
Rating:
5.0

Entire experience was great!! Mission accomplished!!

Dennis Scheminske 
Rating:
5.0

N/A

Karl Cherry 
Rating:
5.0

Customer did not leave a comment.

Xiang Zhou 
Rating:
5.0

Staff was friendly and fun. I did not enjoy moving but your staff was a great help!

Warren Ayres 
Rating:
5.0

The whole team was very helpful and professional. I really appreciate it.

TERRANCE GRISBY 
Rating:
5.0

Very courteous and down-to-earth personnel at the Beltway 8 location near Airport on the SW side. Upon the initial aspect of receiving service, one may have many questions of which can expect real and honest answers from them(U-Haul personnel). Money is the way of the world, but they value respect more than anything else. With respect earns Great Service with them.

Bobby Antoine 
Rating:
1.0

I was told that they were giving me a complimentary 20 miles above what was already available. Turns out they gave me a total of 20 miles. And then charged me for the higher amount. Then they charge me the per mile amount on top of that for having gone 9 miles over. Very scammy. Also they gave me a truck which had headlights that were out. So I ended up having to drive with brights the whole time (at night).

Ray Thomas 
Rating:
5.0

After that terrible service at the bissonnet and beechnut location, the 11300 location was amazing!!!! We will not use any other location going forward.

Syrita Moore 
Rating:
5.0

Jordan cares for customers and it’s evident in his staff too! Everyone always has been very professional and make sure to communicate even when they make a mistake which I LOVE! My things were secure while I was away in Vegas and I had zero worries my entire year there!

Renetta Barnes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Demerius Tally  |  First Impressions 
Rating:
5.0

🙏

Adriana Garnica 
Rating:
5.0

Everyone was so friendly and helpful. The price was affordable after comparing to other places. I only wish I had known about what U Haul offers before I moved. Especially the loading and unloading.

Pamela Coffman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cynthia Guiton 
Rating:
5.0

Customer did not leave a comment.

Travis Holloway  |  First Impressions 
Rating:
4.0

Return after hours was difficult because the mobile app was not working and the instructions given by rep was not accurate, he was not knowledgeable about the app.

Rubina Taylor 
Rating:
5.0

Customer did not leave a comment.

titus gunter 
Rating:
1.0

After dropping my rental truck off my total was no what I expected I was told I owed $300 I used 600 miles I can’t believe that for in town use Uhaul is really over rated & over priced I’ll never be a Customer again.

SHUNTARVIA WOODS 
Rating:
5.0

Always a great experience when dealing with the staff.

Marla Jacobs  |  Overall Experience 
Rating:
3.0

The Manager Sabrina or Stephanie sorry if got name wrong …she was the best at customer service

Trenaye Pickens 
Rating:
5.0

All the employees that I came into contact with were professional and very helpful.

Marla Jacobs 
Rating:
5.0

Quick, friendly in and out

Christie Bennett 
Rating:
5.0

Customer did not leave a comment.

Beverly Newman 
Rating:
5.0

Excellent support from the staff at this location! I would 100% recommend this location to everyone for moving needs.

christopher graves 
Rating:
4.0

Customer did not leave a comment.

Tyler Murphy 
Rating:
4.0

Customer did not leave a comment.

Bridget Dunn 
Rating:
5.0

Customer did not leave a comment.

Jack Yang 
Rating:
5.0

I always use this storage facility the staff is always friendly. I like to say the manager Sabrina is very kind and friendly and has always make sure that things go well with the services rendered.

LaTonya Gilmore  |  Overall Experience 
Rating:
5.0

Keep up the good work

orville valentine  |  Overall Experience 
Rating:
5.0

Very good customer service.

Karen Miles 
Rating:
5.0

Customer did not leave a comment.

PHELICIA COLVIN 
Rating:
3.0

Employ friendly people

rosetta douglas 
Rating:
5.0

Customer did not leave a comment.

Shandria Ogaga  |  Overall Experience 
Rating:
5.0

Very friendly staff

Amjad Mehmood  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARKEISA BARNES  |  Overall Experience 
Rating:
5.0

Excellent personnel - professional and attentive

Stephen Wrigley 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE TATE 
Rating:
5.0

The key drop off was challenging. I had to read every label around before I realized where it was.

Gift Iheanyi-ewuzie 
Rating:
5.0

Customer did not leave a comment.

Johnnitra Glenn 
Rating:
5.0

This whole experience was amazing. Everyone was very helpful, and smooth. The phone calls to verify everything and clear communication and placement at both places was great. Highly recommend to everyone that needs to move stuff across country.

Coralee Traurig 
Rating:
5.0

Servicio exceptional. Nadie habla Español y me pusieron un traductor para que me hiciera el contrato.

lesliana serrano 
Rating:
5.0

Customer did not leave a comment.

Vanilla Blevins  |  Overall Experience 
Rating:
5.0

The manager: Mr Jordan Lewis and asst manager: Ms Sabrina Jones are so nice, friendly and has good communication skills and the staff too. I would like to say a big thank you.

Olayinka Adesanya  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jose Carreno 
Rating:
5.0

Customer did not leave a comment.

Donovan Rouser 
Rating:
5.0

Customer did not leave a comment.

Jerry Stillwell 
Rating:
5.0

Shiloh and Sabrina were a big help

SHETERRA JOHNSON 
Rating:
5.0

Best experience ever renting from UHaul and I have rented many times. This location has an amazing group of people from initial rental to return. Easy and friendly and I emphasize a big A+++ on the friendly.

ANTHONY CISNEROS 
Rating:
5.0

Lady who gave us service was very kind. I was going trough a rough moment until she made it all look smooth!

Reymundo Ramirez 
Rating:
5.0

Overall, just a fantastic experience! Everyone knows on time, courteous, lots of reminder, calls, and texts, and other communication. Certainly, the experience was better than I could have anticipated, and I would definitely use them again!

Lisa Hoffman 
Rating:
5.0

Nothing/Great Service

Diane Harris 
Rating:
5.0

Customer did not leave a comment.

bruce mckinzy 
Rating:
5.0

Customer did not leave a comment.

john utley 
Rating:
5.0

Customer did not leave a comment.

DeAndre Bradford 
Rating:
5.0

Hire more professional enthusiastic individuals like the employees that are there now.

lakeisha davis 
Rating:
5.0

Keep up the good work!!

Claudette Curry  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brent Holman 
Rating:
5.0

Customer did not leave a comment.

john utley  |  Overall Experience 
Rating:
5.0

Nothing needs to be improved. Top shelf customer service, experience, staff. The total team here including Sabrina, Christopher, Calvin, & Jordan are excellent at everything they do.

john utley 
Rating:
5.0

All the staff were friendly. The (lady) that helped us was very friendly and patient. I forgot her name.

PARALEE HUNTER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

melvin patton 
Rating:
5.0

Customer did not leave a comment.

Roderick Coleman 
Rating:
3.0

Customer did not leave a comment.

Apyssa Smith 
Rating:
5.0

Customer did not leave a comment.

DAUDREY TERRY-STEPHENS 
Rating:
5.0

Customer did not leave a comment.

Cynthia Guiton 
Rating:
5.0

Customer did not leave a comment.

Roy Quintanilla 
Rating:
5.0

All good

Christie Bennett 
Rating:
4.0

The only thing I would like to see is a gate surrounding the outside storage area to block access from the adjacent properties such as the Motel next to the storage area.

Charles Ishmel  |  Overall Experience 
Rating:
5.0

No improvement needed! The associates that helped me were attentive, helpful, understanding, knowledgeable, and friendly! My experience was exceptional and I am very pleased. Though I hope to never move again, if I ever have any moving needs I plan on returning and hopefully having the same experience.

Anthony Palmer 
Rating:
1.0

I went this facility on December 19 2023 around 12;30 pm to make a reservation of a truck. At front desk was an African American guy that he was pretty much sleeping on his chair. I told him that I was there to make a reservation of a truck for December 21 2023. I asked him to let me know the differences on two trucks that was going to be enough for my needs. He from the same position he was pointed up a board that was behind him and not telling me anything that will help me to get the right size truck. Also, I asked him to showed me the two truck of different sizes to decide which one take. The only thing he did was to point with his finger outside where the two trucks were yet he didn't move from the sitting sleeping position he was. So I had the truck hoping would be enough to take what I was moving. On December 21 2023 I returned the truck so I parked where it was signaled and I went inside to let the lady at the desk that I was returning the truck and she told me that I shoulh be waiting outside where the truck was. However, I did not know that I needed to wait outside. So I went back to the truck and was waiting there, The same guy that made the reservation for me two days before came to the truck he turned the truck on, open the doors and the back door and disappeared. I was waiting out side looking for this guy so after a while I went back to the office and he was there and so the lady that was tending to a customer. When the customer move out I told the guy that he should let me know that he was coming inside the office when he disappeared so I would be waiting out side not knowing what to do. The lady jumped out of her chair to defend the guy and she stared raising her voice and telling me that the guy was doing his job and that she was a manager. When I told her that I met the manager in the morning when I went to get the truck she said that she is the second manager her name is SABRINA JOHNS OR JOHNSON. I told her that she should behaved as a manager since she said that she was the second manager and there for she should have more control on her employees to do his job efficiently and be more courteous, helpful and attentive with the customers and not to raised her voice up to the point she started yelling at me. I told her she should respect all customer and be more proactive to do her job in a better way. I Am sorry about this complaint againts the second manager Sabrina Jonhns and the guy that was working there. Thank you

Hugo Gutierrez 
Rating:
5.0

Customer did not leave a comment.

Johnnitra Glenn 
Rating:
5.0

Entire staff was always helpful and provided superior customer service!

Niwasa Cockrell  |  Overall Experience 
Rating:
5.0

The employees there.....even the cleaning lady.....are all there eager to help you with any questions or problems you might encounter while moving in or out of your storage room.....the prices are fair and affordable....the Lady that took care of my Storage there " Sabrina" was very professional and helpful and showed me the room I wanted and i was out of there in no time.....thanks again Sabrina..,

Jimmy Villalobos  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Adriana Wong  |  Online Move In 
Rating:
5.0

Keep going

CARL WILLIAMS 
Rating:
5.0

Excellent c customer service

Myrtle Welcome  |  First Impressions 
Rating:
4.0

This was a very quick and courteous exchange.

Christopher Muller 
Rating:
4.0

When returning the truck the check in process could have been a little quicker but overall a good experience.

Tiffany Tubbs 
Rating:
5.0

Customer did not leave a comment.

Kylie McMahon 
Rating:
5.0

Customer did not leave a comment.

JOSHUA LAUDERDALE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Billy Arrington  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeannie Copado  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Vincent Baker 
Rating:
5.0

Make sure $19.99 is really the price or put it through $100.

lauren cains 
Rating:
5.0

everything went smooth

Romolo De Los Santos Jr 
Rating:
5.0

Customer did not leave a comment.

Bernardo Ruiz 
Rating:
5.0

Everything was great

Lamar Lucas  |  Overall Experience 
Rating:
5.0

The guy that attended to me was awesome 👍👍.

EMMANUEL ODENIGBO 
Rating:
5.0

Customer did not leave a comment.

Oghenekeno eroraha 
Rating:
5.0

Wish I can give it 6 stars. Staff were so helpful. Process was quick and easy, return was quick and easy.

Tristan Akong 
Rating:
5.0

Great service the storage common areas always clean

Kyuta Allen  |  Overall Experience 
Rating:
3.0

Sabrina is the best.She answers all questions, was patient, and helpful. Donte was rude.

trenaye pickens  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

taylor thomas  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joshiyonna Hayes  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patricia Jackson  |  First Impressions 
Rating:
5.0

Mr.Jordan Lewis is friendly and always helpful. The entire staff is courteous and polite. They have assisted me with minor issues, and have always stated "It was no problem". I have used U-Haul trucks and storages from coast to coast. This location by far is exceptional.

Bethany Scoby  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yvonne Johnson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

RONALD HARRIS  |  Overall Experience 
Rating:
5.0

The only complaint I have is that the elevator was out of service a lot.

Laura Vanduyn  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terrell Perry  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ashley Jynes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

damani nkosi  |  First Impressions 
Rating:
5.0

All staff was very helpful and knowledgeable about unit sizes and location of units on property. Mr. Calvin was also helpful with assisting me with my unit and size based with me simply telling him what I had to put in storage.

Reknecher Franklin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nikka Kochavch  |  First Impressions 
Rating:
4.0

We were able to get want we needed to complete our task.

GENE AUTRY  |  First Impressions 
Rating:
5.0

Staff made transaction easy.

CHARLES AWLS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

corbin jenkins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LATRISA FLANAGAN  |  Overall Experience 
Rating:
5.0

The Supervisor are the absolute best!!!

Lamesa Jenkins  |  Overall Experience 
Rating:
5.0

Very nice good communication, ver help full

Amjad Mehmood  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rhonda Gardley  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Darryl Moreland  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gabrielle DAVIS  |  Overall Experience 
Rating:
5.0

Very attentive and ready to help you with any questions that you might have...

Jimmy Villalobos  |  First Impressions 
Rating:
4.0

Would say excellent but I was not aware of how the large sliding door and garage door entrance worked. Those 2 things would have made my move a lot more convenient

Ashley Lee  |  Online Move In 
Rating:
5.0

The whole time I use the storage there they were nice and polite. The only issue was the day before move out date I made a reservation for a 10 foot truck. I didn't get a call until the day of that the reservation was overbooked and the truck that I reserved was not available and as you figured I was upset and let the manager know. However I was still only able to get a van which was very inconvenient as far a getting in and out of the van.

Shawana Miller  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sandra cuevas  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Raashida El-Scari  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALICE HAMILTON  |  Overall Experience 
Rating:
5.0

I am very pleased with my unit the process was very easy and helpful

ALICE HAMILTON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

HAROLD WILLAMS  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lamar Lucas  |  First Impressions 
Rating:
5.0

Sabrina Jones had GREAT customer service and was very professional. Grounds were very clean and secure. I would recommend this location to friends and family. Thank you

Wanda Thomas  |  Overall Experience 
Rating:
5.0

I think there should be a drink vending machine in the front by the elevator. As hot as it is and as long and hard as some work moving stuff in/out of storage it would be nice to be able to buy a drink. We had brought ours but ran out.

melissa dawn scott  |  First Impressions 
Rating:
5.0

Love Mrs. Sabrina, she is very kind, knowledgeable, friendly and helpful. She is doing a wonderful job. I really appreciate her and her staff.

Rhonda Thomas  |  Overall Experience 
Rating:
5.0

Excellent customer service

Tiffany White  |  Overall Experience 
Rating:
5.0

Will come back if need be.

WILLY VALDES KENGNE  |  Overall Experience 
Rating:
5.0

I am very satisfied.

Cynthia Hubbard  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ronald Sonnier  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dianne Rogers  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jon'sha Robinson-Kennedy  |  Overall Experience 
Rating:
5.0

Love the security and the staff communicates very well!

Renetta Barnes  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Keira Ahkim  |  Overall Experience 
Rating:
5.0

Very accommodating and friendly staff. Facility is very accessible to me and always recommend this location to friends.

Samuel Kolawole  |  Overall Experience 
Rating:
5.0

If there was a button for above excellence, I would give it to this location. I have used a lot of locations over the years in the Houston metropolitan area. I have to say hands-down. This is the best staff I have ever worked with. I had an issue and they solved quickly and I walked away knowing I came to the right place! Thank You

DEBRA OCHOA  |  First Impressions 
Rating:
5.0

Sabrina was a blessing, I am more than pleased with the overall help, patience, and courteous manner of this place and staff...

Gina Bryant  |  Overall Experience 
Rating:
5.0

I came from out of town the staff extremely helpful EVERYONE I can't thank you enough

Denise Johnson  |  First Impressions 
Rating:
5.0

Sabrina is Top G definitely recommend this U-Haul Facility

Gregory Ford  |  Overall Experience 
Rating:
5.0

Line moved rather slow otherwise good experience

George grant  |  First Impressions 
Rating:
5.0

Jordan Sabrina Calvin love 😍 you Guys my uhaul family forever...The Best Place..

Angela Coco  |  Overall Experience 
Rating:
5.0

Very clean facility with professional staff

Eva Fant  |  First Impressions 
Rating:
5.0

Super clean. Super helpful Super convenience. Super easy to handle our staffs during in and out the facility. Great hours. Great services. Great airflow inside the storages I not feel and humid and sweating on me. Thanks to Uhaul. Prices still affordable for everyone. Also every renter receives a round lock and it is pretty secure for us upon most secure needed.

Felino Ng  |  Overall Experience 
Rating:
5.0

Very economical and reasonably priced storage and parking materials. The free month rent free for customers is very helpful too.

Samuel Kolawole  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kaylee Munroe  |  Overall Experience 
Rating:
5.0

Sabrina was great

stephaine adams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Abryll Rhames  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ASHLEE NICOLE GRIFFIN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maria Chapa  |  Overall Experience 
Rating:
4.0

They had that one incident where I lost my furniture because the bottom floor flooded from an internal water main, not because it stormed. But because I didn’t have rental insurance, total loss. Just got relocated upstairs.

valarie breaux  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Burnis porter  |  First Impressions 
Rating:
4.0

Everything was great. My only take away would be the elevator was out of commission for about two weeks, which made it really hard since I was on the second floor and I needed to take out big items.

DANIELLE RAMIREZ  |  Overall Experience 
Rating:
5.0

Very clean and I appreciated the secured access to my unit!

REGINA DUCKETT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HAROLD WILLAMS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Pamela Armstead  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gregory Allen  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brenda Williams  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Pavan Yerra  |  First Impressions 
Rating:
5.0

Great and friendly service

Andrea Vallien  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

terrance robbins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sHAQUITA JONES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Veronica Anderson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANA PAEZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adrian Lindsey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JESSICA JACKSON  |  First Impressions 
Rating:
5.0

Staff was friendly and professional at all times

Jacqueline Gray  |  Overall Experience 
Rating:
5.0

Cannot say enough good things about the staff. Everybody extremely helpful. Over the top.

LINDA BONNER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Abdul Khan  |  First Impressions 
Rating:
3.0

Despite my reservation for storage being else where, Christian was able to help me get storage and honor the one month of free storage.

Bethany Scoby  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sharon Broussard  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ross Jackson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HOANG TONG  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jerry hunter  |  Overall Experience 
Rating:
5.0

Ms. Sabrina was very friendly and helpful I appreciate everything she did with assisting me so helpful.

Enee Jernigan  |  Overall Experience 
Rating:
5.0

The entire experience was great.

SHERITA JACKSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NYREE HARPER  |  Overall Experience 
Rating:
5.0

Thank you for helping me out! I hope the elevator can be fixed soon :)

JOHNATHON MATSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tiahrah james  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Godfrey Uduma  |  Overall Experience 
Rating:
5.0

Jordan and Sabrina went above and beyond to make sure I was taken care of. They had excellent customer service and they were very personable. If I ever need to move again, I will definitely be going back to their location. This location is highly recommended. Thanks for everything y’all!

victoria mason  |  Overall Experience 
Rating:
5.0

Sabrina was Very helpful and great customer service

Thomas Glenn  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Belinda Mcall  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

charles Jackson  |  First Impressions 
Rating:
5.0

I did not like when I reported the problem I had with the truck I was told that I would be charged with the problem I think it should be checked out before you tell me that I have to pay

Larry Collins  |  Overall Experience 
Rating:
5.0

Clean and well secure storage

Faith During  |  Overall Experience 
Rating:
5.0

Ninguno todo bien

Maria Acosta De Nava  |  Overall Experience 
Rating:
5.0

When We removed our stored items we saw no evidence of pests or rodents or vandalism. Tae on the office staff went above-and-beyond to explain the checkout process. They inspected the locker promptly and provided a checkout receipt. They are to be commended (Tae). Our experience was a convenient neighborhood option. We are glad this worked well for us!

Patricia Gunter  |  Overall Experience 
Rating:
5.0

Friendly and helpful!

Frank Alejandro  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lenita Hargrove Wiley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Calvin Cameron  |  Overall Experience 
Rating:
5.0

All my experiences with employees were professional and courteous. I would highly recommend this location

MARILYN THOMPSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shonte Williams  |  First Impressions 
Rating:
5.0

The staff there is very nice

alicia crawford  |  Overall Experience 
Rating:
5.0

Awesome experience- will definitely use this location again where needed. The staff at this location are an awesome group.

Michael Mayes Jr  |  Overall Experience 
Rating:
5.0

Friendly and took time to help with I needed

ALICE HAMILTON  |  First Impressions 
Rating:
5.0

They are a great team at that location

Robert Carriker  |  First Impressions 
Rating:
4.0

All was good, but this location seriously deserves a new elevator or for the contractor to redo it. Whoever built this location installed an elevator that is always having issues, which isnt convenient for disabled people. This location is fairly new and deserves better. This isn't a complaint to the location itself as they continue to have it serviced & have been phenomenal to work with. Corporate, please give them the resources they need to take care of that.

Brittany Newton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pamela Armstead  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Venita Murray  |  Overall Experience 
Rating:
5.0

So kind and helpful!

Sara Shayegi  |  First Impressions 
Rating:
5.0

They were always very helpful. Good customer service. Would recommend to friends and family.

VIANEY HERNANDEZ  |  Overall Experience 
Rating:
5.0

Wonderful experience! Great team & facility.

nykole devito  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leticia Morales  |  Overall Experience 
Rating:
5.0

Very friendly staff

Papa ba  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Felicia Hawkins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

trenaye pickens  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Maureen Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID STUTES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dorothy Dupree Berarddyred  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joann Lucero  |  First Impressions 
Rating:
4.0

I would give five stars for service but haven’t seen the facility yet so couldn’t give five yet.

Tim Reynolds   |  First Impressions 
Rating:
5.0

Morning and evening shift were kind, courteous and very helpful.

Shirlene Simon  |  First Impressions 
Rating:
5.0

Fue una excelente experiencia nos ayudó mucho y resolvió los problemas que tuvimos al proporcionarnos el espacio para Almacenamiento que necesitábamos a muy buen precio también fueron muy comprensivos con la confusión al perder la llave y nos dieron unos días extra para solucionar el problema gracias

Guillermina Lopez-Miranda  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

hoang tran  |  First Impressions 
Rating:
5.0

The ppl at the front need a raise that’s all ima say

Stephen Gay  |  First Impressions 
Rating:
4.0

Very pleased with staff, provided good service

MALLIKA MABBU  |  Overall Experience 
Rating:
2.0

The staff were not friendly and not helpful at all, lack of customer service

evelyn consolacion  |  First Impressions 
Rating:
5.0

Employee was very accurate on looking into availability for the size of storage I was looking for.

Lucia Diaz  |  First Impressions 
Rating:
1.0

A poor rating because all information should be let known to the customers before they spend there money . Like the lady told me it was $30 den $99

Shemarr Lamark  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

joseph osei  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LaTonya Davis  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

SHELBY WILLIAMS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GLADYS CASTRO  |  First Impressions 
Rating:
5.0

Ms. Sabrina was truly the best help throughout my move! She was friendly and kind and patient. I was incredibly lost but she helped every step of the way! Please give this woman a raise!

LaKrystal Williams  |  First Impressions 
Rating:
5.0

Great people

Leon Hollins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vanessa Johnson  |  Overall Experience 
Rating:
5.0

Staff treated me like I was VIP. The whole experience with storage and truck rental was great. I will recommend you to friends and family.

JAN COLE  |  Overall Experience 
Rating:
5.0

The staff was always friendly and accommodating with a willingness to go that extra mile.

Samuel George  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHAMMOND CLARICE HAYES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Reginal Autry  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

shari stewart  |  First Impressions 
Rating:
5.0

Sabrina Jones was so welcoming one would think I am a family memeber. She was professional and thorough the transaction. She provides water to help my wife and me rehydratate. Thank you!

STEPHANOU YONKEU  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Judith Corzo Camargo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patricia Bethea  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vanessa Johnson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Barbara Simon  |  First Impressions 
Rating:
5.0

Everyone was very helpful and nice

ALEXIS YANEZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Demesha Wolford  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jamal Hamilton  |  Overall Experience 
Rating:
5.0

Staff Employee David was very professional, courteous and helpful and made the move-in experience effortless. He is truly an asset to your company. Thank you. Michael Striegold 832-474-2185

Michael Striegold  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Levi Reliford  |  First Impressions 
Rating:
5.0

The best service plus the gen mgr, Jordan is very hands on and makes check in and out a breeze! Oh his attitude is top tier! He represents this location well! Glad I chose this location! Thank you Jordan and the Beltway Southwest team!

Renetta Barnes  |  Online Move In 
Rating:
5.0

The service was awesome! It was fast, they were able to help me even get the correct size storage and made the transition seamless!

Tabatha Gabriel  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ora Payne  |  First Impressions 
Rating:
5.0

Checking in was super fast. Got shown where everything was. Only issue is that the loading dock area is out of action which was a bit annoying in the rain but not the end of the world

DAVID CLAYTON  |  First Impressions 
Rating:
5.0

Everybody was great and everything was great

STEVE GUILLORY  |  Overall Experience 
Rating:
4.0

I will be using this facility in the near future. I had to cancel my storage rental due to moving date changes.

LIsa Washington  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Katina Hodges  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Catrina Corley  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Adonis Manso  |  Overall Experience 
Rating:
5.0

Staff was very friendly and super helpful

Emily Hartzog  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Maureen Smith  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Loretta Taylor  |  Overall Experience 
Rating:
5.0

The lightskin lady with the cornrows braids, was very helpful and kind. I think she is the manager because she knows her stuff.

Nancy Ariwodo  |  First Impressions 
Rating:
5.0

Every staff member was real cool and helpful every time I can to my unit or had questions. I was renting when the first floor flooded. We were very upset about the flood because we lost irreplaceable items but we understood that it was the staffs fault or Uhaul’s fault. But they inventoried all all of belongings moved us to a unit upstairs and when we made it up there to see the damages they where very pro active in seeing that all there customers where taken care, even patiently dealing with the rude ones. I was impressed with they way they handled that situation. ( I paid for the insurance so we where reimbursed but we lost a lot of cool books). I don’t remember any ones names but for everyone that worked there between July 21-March 22 y’all where A1 in my book and my wife and I thank you for your excellent customer service

DERELL HAMILTON  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Cherease Andrews  |  First Impressions 
Rating:
5.0

Mrs Sabrina an Mrs P was the best. Very informative an helpful with anything thing needed. If i can give them individual stars. They will have 10 a piece from me. They made my move to Houston very helpful an more calm. -Gil

Tolis Vazquez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Faizan Shaikh  |  First Impressions 
Rating:
5.0

Great Team! Best Uhaul experience ever! Give this team raises, they make Uhaul look good!

Taylor Milbauer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nicole Dabney  |  First Impressions 
Rating:
5.0

Very helpful workers

Conswella Vallier  |  First Impressions 
Rating:
1.0

My wife had made a reservation online to move our stuff from Austin to Houston. We took advantage of getting the one month free storage unit because we needed somewhere to store our things and when got to the facility in south Stafford (to be specific) they had given up our storage unit, that we rightfully reserved and when we tried to see if they had anything else available they told us they didn’t. The employees that work there were completely incompetent they knew gave up my locker but were beating around the bush until after I got off the phone with the manager. (She goes by Mrs. D) she told me she had found another facility that had the storage locker that we needed which was 9 minutes away however I find it disappointing that this particular place conducts business like that. I will never be using that place or recommending anyone to this place.

Kirk Espinosa  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALESIA DENICE BROWN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TOI JOHNSON  |  Overall Experience 
Rating:
5.0

Ms. Sabrina Jones is awesome. She was very transparent when I needed a question asked or advice.

TAVASHA DOUGLAS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mona Deshannan Sloan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary Colbert  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yoshea Johnson Davis  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

feliciana mason  |  Overall Experience 
Rating:
5.0

Greatly appreciated service

TODD LAMPKIN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tashune edwards  |  First Impressions 
Rating:
5.0

The night/evening staff was very informative and made it easier for me to navigate around facility.....

Erik Theodore  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

LORENZO REYES  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rebecca Bernard  |  First Impressions 
Rating:
5.0

This storage facility was way better than any of the storage places I’ve used before. I did not get climate control yet it felt like it. There where many benefits that outweigh any of the concerns I had. The only concerns where the lack of toilet paper, drying paper or hand soap in the mens restroom.

LOUIS ORANTES-REYES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DEREK GARRETT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jason Pouncy  |  Overall Experience 
Rating:
5.0

Great service

KEITHLEY FRANCIS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MAUREEN SMITH  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert Harwood  |  Online Move In 
Rating:
4.0

The staff were so amazing and friendly. Even the mechanic came out and gave me a tip on getting the tow dolly off of my wheel because it was stuck. Appreciate them!

Adam Regli  |  First Impressions 
Rating:
5.0

Jordan the general manager was extremely helpful took care of me with my reservations and changes I needed. Even helped me with boxes to my car!

Priscilla Orduna  |  First Impressions 
Rating:
5.0

By far this is the best storage facility. I’ve never had carts to use on site to move things from the vehicle to the storage, and climate control is a big plus. This will be the only storage facility I will use for now on as long things only get better and not degrees.

Richard T Traylor  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephanie Nwami  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rodriguez Amour  |  First Impressions 
Rating:
2.0

All my stuff has roaches needs better pest control

KENNY COLLINS  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

SONYA PITTMAN  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

sweet sheronda  |  Overall Experience 
Rating:
5.0

Excellent Customer Service! I have no idea how a company found this many pleasant people to work at one location, but every person I encountered was exceptional!

kimberly shelly  |  Overall Experience 
Rating:
4.0

All was great.

LASONIA LATULAS  |  First Impressions 
Rating:
5.0

Muy buenas condiciones e instalaciones Pero un poco caro el precio

Raul Troncoso  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tressa Pipkin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jermaine Brooks  |  Overall Experience 
Rating:
5.0

Very good Service at this uhaul.

Joseph F Olivier  |  Overall Experience 
Rating:
5.0

Staff was friendly and courteous. I appreciate everything including the help

Alicia Bridges  |  Overall Experience 
Rating:
5.0

Me gusta como tratan al cliente

SANTIAGO REBOLLOSO  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Emma Caredine  |  Online Move In 
Rating:
5.0

Sabrina was fantastic when an employee was rude to me I was upset I have always used uhaul ..but Sabrina was the one that made the difference I even offered her a job and she turned me down.. I would go back because of my experience with her..

Elizabeth Hernandez  |  Overall Experience 
Rating:
5.0

Didn't like them telling me I was getting extra Miles (230) but it wasn't notated. Also they were giving me an extra day & according to the Staff at Mesa Rd., all of that wasn't Noted towards my Acct. That meant I had to pay an extra $400 for Movers because the original Movers weren't available to Move me a day earlier & that's not fair qhat U-haul did to me. In the end, my kids helped to Move me, ask the Staff at the Storage location. It took us forever...late, but overall everything was well until i got to the Auto Transport. Being a "gentle" female, I sisnr quite understand the "hookup" for my Vehicle. I didn't feel comfortable about the connection so I didn't Transport my Vehicle, so I rented it for nothing. However, allll the we Staff Members at Mesa Rd U-haul & 11300 S. Sam Houston Parkway were EXCELLENT...KUDDOS & THANKS to all.

Pamela Small  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Myrtle Roland  |  Overall Experience 
Rating:
5.0

Gary was extremely helpful and friendly!

nykole devito  |  First Impressions 
Rating:
5.0

Staff was extremely helpful

Marie Oneal  |  First Impressions 
Rating:
5.0

Julia, Gary, Steven and Christian are great!

Brandance Briere  |  First Impressions 
Rating:
5.0

This facility treated me like family. The manage got up in the middle of the night and unlocked the storage unit. He drove 1 hr away to help me with moving my daughter back to school. I worked late due to Covid and had to get on the road early, so he came that night from home to help me. It made a world of difference .

JAN COLE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Teresa Nelson  |  Overall Experience 
Rating:
5.0

Tray was amazing!

Crystal Josivete  |  First Impressions 
Rating:
5.0

This location was, by far, my favorite. The staff is very friendly and I loved the automatic doors and the storage unit that comes with the lock. I also love the alarm system and the extra carts to help you move in. It definitely cut down my move time.

Salaadin Wesley  |  First Impressions 
Rating:
4.0

the facility was clean but my storage unit was not clean and it had another person's furniture and boxes.

Loretta Taylor  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Willie Johnson  |  Overall Experience 
Rating:
5.0

Their courtesy carts really made moving out of the storage unit a breeze and there were always plenty available. This really made a difference in my first time using storage. The facility was always clean. I also really liked their drive in area, where I could load and unload out of the Houston sun. Thank you Steven and team!

Julia Hall  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Vanilla Blevins  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Khiante Johnson  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Rovena O'Neil  |  First Impressions 
Rating:
5.0

Above average!

WALTER JACKSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Teresa Nelson  |  First Impressions 
Rating:
5.0

Keep up the good work 😊

Claudette Curry  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

AMBER LEE  |  First Impressions 
Rating:
4.0

The staff could be a little better

Warren Lyons  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Felicia Jones  |  Overall Experience 
Rating:
5.0

The manager, Steve, is a great customer service manager. The place is very clean.

KYLE HOUSTON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

XIN XIENG  |  Overall Experience 
Rating:
3.0

As stated on contract I moved in on the 31st but was first given payment due date of the 29th. I told the lady that wasn’t fair as my move in date was the 31st. She then changed it to the 30th but I’ll still be paying a day earlier due to the fact that I moved in on the 31st. And I wasn’t offered anything to change date to the 1St. I get paid on the 1st of the month. Just don’t think it’s FAIR!

Christina Henry  |  First Impressions 
Rating:
5.0

The Young Men at the service desk was very helpful and very informative.

Joseph F Olivier  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Armine Ellis  |  Overall Experience 
Rating:
5.0

Por un amigo.

Adonis Manso  |  First Impressions 
Rating:
5.0

This rating is based on having Steven’s exceptional service. He’s polite, professional and very knowledgeable about the U-Haul experience. I would not have come back to the store had it not been for him!

Bonnie Jackson  |  First Impressions 
Rating:
5.0

Everything was awesome and very nice and clean I would recommend to anyone needed a storage

Regina Joseph  |  Overall Experience 
Rating:
5.0

The male that helped me was GREAT!!! Explanded everything and was very understanding while dealing with a older customer. He deserve a bonus.

JAN COLE  |  First Impressions 
Rating:
1.0

Storage damaged and no direct communication

ZHIQUN WANG  |  Overall Experience 
Rating:
5.0

Steven Davis is the best!

HAITHAM SWAIDAN  |  Overall Experience 
Rating:
5.0

I needed a bigger unit l. the switch was quick and easy. Very secure!

doylenisha sletcher  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

caneshawa green  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

yolanda herrill  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Erisha Roscoe  |  First Impressions 
Rating:
5.0

Steven goes above and beyond to extend great customer service

Dora Breeding  |  First Impressions 
Rating:
5.0

Me pareció muy buenas las instalaciones Y muy limpia, y el servicio excelente

Raul Troncoso  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cynthia Tolbert  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark Chavez  |  First Impressions 
Rating:
5.0

I have always had great customer service here. It is a very clean, organized, and very professional Uhaul location. The woman who took care of me did an awesome job. I have dealt with several people here and have always felt like they treated me like a king,

KYLE HOUSTON  |  First Impressions 
Rating:
3.0

The storage had roaches, I had to give my furniture to the salvation army.

Nancy Ariwodo  |  Overall Experience 
Rating:
5.0

Attendant was extremely friendly.

Valeria Henderson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Erick narcisco Tito Celada  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Carolyn Lewis  |  Overall Experience 
Rating:
5.0

None at this tune.

john johnson  |  Overall Experience 
Rating:
4.0

However the tow attachment damaged my vehicle

Peter Mozie  |  Overall Experience 
Rating:
1.0

U-Boxes arrived from Virginia and Jan 12. This facility never notified me. I found out when I called on Jan 29 & was told the U-boxes were there for a week & were ready to be moved to the long term storage facility. I was informed when the boxes shipped, but what happened to notification of arrival? Failure on the part of U-Haul.

Marina Abad  |  First Impressions 
Rating:
5.0

The manager was awesome. He really worked with me since I had to move out of my townhome last minute due to foundation repair. I was able to get the storage I needed and rent a truck without breaking the bank. If anyone needs a storage or rent a uhaul truck, please use this location. Thanks

EUNICE FAYE ATKINS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ebony Watley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alva Collins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alma Greene  |  Overall Experience 
Rating:
5.0

Awesome Customer Service. Very accommodating.

Alma Greene  |  First Impressions 
Rating:
5.0

Josh and Charlie were amazing!!! They were super busy, but was sure that everyone who came in were acknowledged and helped with what they needed. I love this location. I see why it’s always so busy!

Shalonda Stoute  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Feeras Khalife  |  Overall Experience 
Rating:
3.0

the staff just added the storage part to the property and they were not fully trained to complete my registration, but they nee to charge my card. Even though online showed my 1st month to be free. Also due to lack of air conditioning i had to get a non climate unit which was less than the one on hold for me. Also i still dont have access to my unit. Cuz the staff did not know how to issue it correctly. And i havent been able to get bsck up there due to my work. Cuz i did inform staff , due to yhe difficulties in completing my rental. It was no issue to return the next day. But again unforeseen issues with my job has prevented mecto return. So overall below avg, but the staff was very polite. So i will return, just dont know when.

koya Howard  |  First Impressions 
Rating:
5.0

Great experience would always recommend!

Feeras Khalife  |  First Impressions 
Rating:
1.0

I had significant issues accessing my uBox and the location never contacted me. I had to call the corporate office several times. I was told that a manager would call me back but haven’t been reached.

Evan Ruff  |  Overall Experience 
Rating:
5.0

THE TEAM AT THIS FACILITY WAS AWERSOM! Julia was very helpful and did her job very well, Marcus was a super hero loading my u-box and helping me on my way. They will have my frequent moving business.

Gary Althouse  |  Overall Experience 
Rating:
5.0

over all experience is great

Reynaldo Llamas  |  Overall Experience 
Rating:
5.0

The service at the facility was great, However overall Uhaul was extremely difficult to work with

Jackson Borchardt  |  Overall Experience 
Rating:
1.0

Terrible, stay away! Had U-Boxes in storage, move-out turned into a nightmare. Despite multiple phone calls days and weeks in advance, boxes were not ready for pickup when moving helpers showed up.

Jonathan Homola  |  Overall Experience 
Rating:
5.0

great

Barry Brown  |  Overall Experience 
Rating:
5.0

All personnel are pro's....thank you!

FRANK BARBOZA  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

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