Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent customer service...will use them whenever I need a van or small truck!!
Millicent E
Rating:
5.0
Nice
DWAYNE W
Rating:
3.0
Customer did not leave a comment.
ROSALEITA L
Rating:
5.0
ASHLY “ALWAYS” PROVIDES WHAT OUR COMPANY NEEDS.KEEP UP THE GREAT WORK ASHLY…
Robert L
Rating:
5.0
Customer did not leave a comment.
JONTEA P
Rating:
5.0
Use some type of air fresher so they do not smell like smoke
Brenda F
Rating:
3.0
The van was dusty. I have just had to deal with it maybe try another location. They just do not know the meaning of clean, it's really pretty sad! I have found several old rental agreements in the glove box on multiple occasions including this rental. How hard can it be to clean the vehicles when they are returned?
Denise C
Rating:
3.0
Customer did not leave a comment.
Kevin R
Rating:
5.0
Customer did not leave a comment.
Grant M
Rating:
5.0
Customer did not leave a comment.
Paris C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kevonsha H
Rating:
5.0
Always liked this location
Jermaine M
Rating:
5.0
Customer did not leave a comment.
RENEE L
Rating:
5.0
Staff was very friendly and helpful
Angelisa M
Rating:
3.0
Customer did not leave a comment.
Collin D
Rating:
5.0
Smoke free vehicles
Bridgette P
Rating:
2.0
Telephone U-Haul rep insisted the equipment be dropped off in a city location VERY inconvenient and traffic packed … because it was convenient for U-Haul not the customer.
Bruce J
Rating:
5.0
Customer did not leave a comment.
Sean S
Rating:
5.0
Customer did not leave a comment.
Avery M
Rating:
5.0
Thank you for your excellent service.
John S
Rating:
5.0
Customer did not leave a comment.
Tina T
Rating:
1.0
They lie on the receipts and incorrectly charge you for gas and return time. I will never be using this location again and will be disputing all charges. I am HIGHLY unsatisfied
Jazmin T
Rating:
5.0
Everything was OK. It was just a little piece of cardboard already there and I didn’t know if y’all needed it. I left it there.
Twannda J
Rating:
5.0
Customer did not leave a comment.
Jeffrey G
Rating:
5.0
Customer did not leave a comment.
irving p
|
Overall Experience
Rating:
2.0
I didn't know cussing and discussing your weed habit was the new U-Haul customer service protocol. March 19th 9am proved to be hard not to walk out of renting anything. I closed my eyes and was telling myself I have to move. Never again will I go to this location.
Abdul A
Rating:
4.0
Customer did not leave a comment.
Danetta J
Rating:
4.0
Customer did not leave a comment.
Grant M
Rating:
5.0
Convenient, and prompt
James J
Rating:
3.0
The return process was unprofessional was told leave key and truck will send receipts my card was over charged for hide fees that wasn't discussed
GAIL S
Rating:
5.0
Customer did not leave a comment.
Rochelle A
Rating:
5.0
Customer did not leave a comment.
Latrina D
Rating:
4.0
Customer did not leave a comment.
Andrea W
Rating:
5.0
The customer service @ this location is always friendly, fast and efficient. Kudos! 👏
gilda s
Rating:
5.0
Customer did not leave a comment.
Eric W
Rating:
4.0
Customer did not leave a comment.
Steven P
Rating:
5.0
Customer did not leave a comment.
Ruselle F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Desmond B
Rating:
5.0
Customer did not leave a comment.
Paula W
Rating:
5.0
Customer did not leave a comment.
Monyea J
Rating:
5.0
Customer did not leave a comment.
Danielle A
Rating:
1.0
Experience was not good dolly was not working and I have charges that I opted out of.
Garnetta M
Rating:
5.0
No reembolsaron el dinero del seguro de el tráiler
robert h
Rating:
1.0
I couldn't get help to locate the storage. Still haven't get in.
Abib G
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
lakiya b
Rating:
4.0
Please do a full prettip before getting on the road, the passenger side mirror was not tightened.
CLIFTON D
Rating:
1.0
Service your vehicles. The axle broke on our truck 🤨
Candace B
Rating:
5.0
The employees were great, the truck wasn't clean inside or out and the back. Dirt and mud all-over bottom of truck. Dry tracked over step up and back of truck.
Dwayne G
Rating:
3.0
Lots of confusion at this location
Devon H
Rating:
5.0
Customer did not leave a comment.
Willnash A
Rating:
5.0
All your Uhaul staff was excellent. Angel ,Rachel ,Terri on the phone was excellent an Ashley on belair rd a the two men . They all was great with assisting me with my uhaul .
Latania L
Rating:
3.0
The trucks need maintenance. I was charged 3 times for my rental…needed a 26” even with a reservation, no truck. Ended up with a 20”…wasn’t happy, but I had no other choice because I had to move. I really like the staff there which is why I always go back there. Even if they’re out the way.
Raquel W
Rating:
3.0
Everything was equipped as needed I didn’t even need the dolly per say, however there were a hole in the roof of the 15’ bed box truck it leaked onto my property in the truck there was an additional hole (so 2) they sent roadside for one after that the next morning I discovered another hole/leak towards the front bed of the box truck, they charged me for gas even tho the truck came dam near empty so I sent it back the same way🤷🏽♂️. They don’t inspect there truck before sending them off which causes people to have complaints about damaged property. They should work on that!. Other than that I used the truck for what I needed an that was all. Over the phone customer assistance and roadside have good customer service in my pov.
Jamon Y
Rating:
4.0
Customer did not leave a comment.
MICHAEL G
Rating:
4.0
Customer did not leave a comment.
Elishabha E
Rating:
5.0
None
Darnel R
Rating:
4.0
I ordered and paid for 2 dollies but they were not in the truck. However, when I called, I was refunded that fee. So I appreciate the customer, customer service and the experience because they did fix the mistake.
Elizabeth L
Rating:
5.0
Customer did not leave a comment.
DEONTA S
Rating:
4.0
Customer did not leave a comment.
Isaiah F
Rating:
5.0
Customer did not leave a comment.
Ronnie W
Rating:
4.0
An employee needs to always within esrshot of the front desk
HAROLD W
Rating:
5.0
Customer did not leave a comment.
Jeffrey P
Rating:
5.0
No, appears to be a “well oiled machine”!
Michael F
Rating:
5.0
Have enough employees on hand to make your visit quick and easy
darlene p
Rating:
5.0
Customer did not leave a comment.
lashanda m
Rating:
4.0
Clean the trucks
moacir c
Rating:
5.0
Customer did not leave a comment.
Bobbett B
Rating:
5.0
Service was excellent as always
Bryan P
Rating:
5.0
I do not see anything they need improve
Samuel G
Rating:
3.0
Customer did not leave a comment.
Joann J
Rating:
5.0
Customer did not leave a comment.
Felicia S
|
First Impressions
Rating:
2.0
Customer did not leave a comment.
Richard D
Rating:
5.0
Customer did not leave a comment.
Tayea T
Rating:
5.0
Customer did not leave a comment.
Patricia W
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
PATRICK K
Rating:
2.0
The staff were very helpful and friendly, however I couldn't get the mobile checking app to work (it wouldn't recognize the location despite checking and updating my phone location preferences). I ended up having to check in in person. We were also sent the link to submit the vehicle status and couldn't get past the first screen where it had us confirm the license plate (the Continue button wouldn't change to a submittable link). The staff ended up having to come out to our vehicle to do a manual check. This all delayed us almost 20 minutes which ate into our overall rental time as we had to have the truck back by 10am. Very frustrating - technology fail.
Chris B
Rating:
5.0
AOK all the way
HAROLD W
Rating:
5.0
Customer did not leave a comment.
gilda s
Rating:
4.0
Customer did not leave a comment.
Kieron G
Rating:
1.0
I rented 2 20'Trucks both of them were dirty. The customer service was okay.
Kierra C
Rating:
5.0
Nothing keep up the work....
rodney c
Rating:
5.0
Customer did not leave a comment.
Jerome T
Rating:
2.0
Rat and mice feces everywhere plus the bathroom looked terrible.
Lavar R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Christopher D
Rating:
3.0
Customer did not leave a comment.
Janine S
Rating:
5.0
Customer did not leave a comment.
daynah g
Rating:
5.0
friendly staff... close to home...
just wish they had the newer, lighter, aluminum u-haul motorcycle trailer
Arthur H
Rating:
5.0
Customer did not leave a comment.
Tatum S
Rating:
3.0
The lock on the rear was missing a piece. The latched opened with in transportation causes the rear door to open while moving. I notified staff upon return and he saw the issue. He stated a Manger will call and the invoice would remain open until then. No one called and I was charged. Still waiting for a manager.
Beavette L
Rating:
5.0
Customer did not leave a comment.
gregory w
Rating:
4.0
Customer did not leave a comment.
Ademola A
Rating:
4.0
Why am I being charged for two gallons of gasoline? My mileage use was only 8 miles according to your calculation.
ODONALD S
Rating:
4.0
Customer did not leave a comment.
Geoffrey K
Rating:
5.0
Customer did not leave a comment.
Francios B
Rating:
5.0
Customer did not leave a comment.
walcot l
Rating:
5.0
Customer did not leave a comment.
BELINDA T
Rating:
3.0
Customer did not leave a comment.
john g
Rating:
5.0
Customer did not leave a comment.
Bryttani D
Rating:
5.0
Customer did not leave a comment.
Kenneth T
Rating:
5.0
Antonio, Javon and Ashley were outstanding to work with from the very first contact until i drove off the lot!
Lindsey A
Rating:
5.0
The van was not clean it had food and food packages biscuits and chips bags in it I sweeper it out before I placed my things in it. Customer service was excellent
Antoinette S
Rating:
3.0
Could have been a bit cleaner and please, answer your phone.
Denise C
Rating:
3.0
Firt of all the ,windshield wasn't clean and also the cabin was too dirty. The tire was slightly punctured and needed usual refill of air. The gas level wasn't the amount indicated in the paperwork. The cleaning fee was way too high for the poor level of maintenance. Drivewise, the car wasn't aligned and was a horrible driving experience. I don't recommend anyone to get this service.
Jesus G
Rating:
5.0
Customer did not leave a comment.
nina g
Rating:
5.0
Customer did not leave a comment.
Rajtarun M
Rating:
5.0
I had an excellent experience my time there. The staff was professional and helpful. My one complaint is that I actually brought the equipment I used back earlier than expected but the young man told me I would not get a refund for my unused time because U-Haul charges for the day and not the time. If I would've brought the equipment back later, than U-Haul would've charged me extra money for being later but no refund for being an hour early.
Tony J
Rating:
4.0
Customer did not leave a comment.
Angela W
Rating:
3.0
Customer did not leave a comment.
Danielle R
|
Overall Experience
Rating:
5.0
KUDOS to the management staff
Bobbett B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Claudette W
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
SHENIKKA T
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Barbara G
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Shamelle W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Monica M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
THOMASINA D
|
First Impressions
Rating:
5.0
No comments. Service was excellent. No complaints
VICTOR O
|
First Impressions
Rating:
1.0
The General Manager was very unprofessional. Been loud and hung over.
stephen h
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kaliah S
|
Overall Experience
Rating:
2.0
I booked my storage unit on Thursday prior to my move from NC on Saturday, when I arrived at the U-Haul facility they were closing however one young guy still provided me assistance and he is the only reason I did not give on star. No one reached out to me regarding my arrangements and took it upon themselves to rent the storage unit I had reserved to another walk-in customer, and was give a unit that was the size of a tall hall closet that had an obstruction in it so that made it even smaller (unit 1120), when I reserved a unit to accommodate a 1-2 bdrm apt. I read the specifics to not confused things only to be told that “Tony” gave away my unit. So when u had help on Sunday, now is turning into I have to find some help on a Monday because now everyone will be working, or find another storage facility and hopefully it will be close by to not incur any additional charges. This is by far the most frustrating and disappointing experience I have ever had with U-Haul. I may leave another message on tomorrow after I speak with management if they think they about to charge me for additional mileage or a extra day because I now have to find someone to help me during the week and everyone works during the day. Whoever Tony is needs to come unload this truck.
Renise C
|
Overall Experience
Rating:
4.0
While my storage was not well lit, it was incredibly secure. I would rent out another unit at this location, and that may possibly be in June of next year.
Kyasia J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Veronica S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Dante B
|
Overall Experience
Rating:
2.0
This storage factory has a mice issue. There was an obscene amount of rat/mice feces when I went to clean out my storage. It was so awful I was anxious about loading the things into my car. There was only one person working the front desk and a line of people. Two others showed up, and took their time logging in to help.
They no longer have a share area (this is notated by a tiny note taped to a board full of words- I barely saw it), and also gave incorrect information on how to dispose of unwanted items. I drove over 12 hours to retrieve my items. I arrived on about 3hours asleep. No one in the office was helpful on how to handle the issue and they didn’t have a dumpster or area for disposing items. I took me about 1 and a half hours to figure out what to do so I could get back on the road for 12+ hours back home.
TIFFANY W
|
Overall Experience
Rating:
5.0
Thank you!!! For all your help
ALAN M
|
Overall Experience
Rating:
1.0
I bought some brand new furniture and stored my furniture in the storage unit until i got a house. Got the house and was excited because i knew i had good and new furniture in the storage unit. I went the the storage unit and found rodent feces everywhere! Everything was damaged, chewed, torn, had yellow/discolored staining or had rat poop on it . Dead bugs were found and there was even a dead animal in there. This was heartbreaking and a HUGE waste of my time and money. Hopefully I’m compensated properly to replace what was lost.
Benjamin S
|
Overall Experience
Rating:
5.0
The staff was very helpful in assisting me locate my locker
Patricia R
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Claudette W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
TIMOTHY R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Greg F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
max p
|
Overall Experience
Rating:
5.0
Office staff is Amazing, the outside crew is wonderful as well.
Renorda G
|
First Impressions
Rating:
3.0
Waiting to get served is ridiculous very slow but as far as the storage average and the mice is not good. Call an exterminator.
lynnette t
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
bertha b
|
Online Move In
Rating:
4.0
The staff was great! Very friendly, knowledgeable, and helpful. I appreciated how easy this process was.
Kyasia J
|
First Impressions
Rating:
5.0
I had no issues well satisfied customer
KATHERINE P
|
Overall Experience
Rating:
5.0
The staff and management were all extremely helpful, professional and knowledgeable.
Jihan L
|
First Impressions
Rating:
5.0
Very professional
EVANIA W
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
IAN W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lynia W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Allana M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
robin h
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
max p
|
First Impressions
Rating:
1.0
Just bad Service all together
Lance S
|
Overall Experience
Rating:
3.0
other than me still waiting for my refund back from renting a truck i don’t have any problems but if i don’t get my money back within a week then there will definitely be a problem 🙃🙂
Jamal S
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Nia F
|
Overall Experience
Rating:
5.0
Alway on point in reliable.
latoya c
|
First Impressions
Rating:
3.0
Convenient
Elizabeth C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
TONYA K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Victor B
|
Overall Experience
Rating:
4.0
Storage units available weren't big enough
DEVIN J
|
First Impressions
Rating:
5.0
They were most patient with explaining the contact , hours an if I needed anything else very professional an Family friendly thank you very much happy new year
carla b
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
AMBER M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lauren M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Angela S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DANYELLE W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
WAYNE P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
katrina k
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
donte l
|
Overall Experience
Rating:
1.0
Definitely won’t be dealing with this location ever again.
JOSHUA S
|
Overall Experience
Rating:
1.0
I could never get anyone at the location on the phone or any assistance with getting help getting my things. I’m sure they sold my items and never even informed me. This was the worst!!! I lost so much to this storage. I would never use U-Haul again!
BreAnna D
|
Overall Experience
Rating:
4.0
Our only complaint was the discovery of mice droppings inside of our unit and belongings. Pest control may want to be reviewed for future reference.
Thanks
Starr R
|
Overall Experience
Rating:
4.0
Not enough Dolly's/carts available. Ones that was lock in a area where we couldn't access
Shuanee B
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
KENYAN S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Michelle C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Sherrel P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Devin B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Silvia H
|
Overall Experience
Rating:
2.0
Rented for almost a year. Rat poop in my belongings. Unauthorized charges on my account. Raised rent after only a month being there. You’ll never get an actual person from the store on the phone …it is always directed to customer service but they are helpful. Do not rent a locker at this place !
BRIANA B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
IMELDA N
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Danielle R
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Zina B
|
Overall Experience
Rating:
3.0
Staff was friendly but not knowledgeable about unit availability or the computer system .
Tanea C
|
Overall Experience
Rating:
4.0
Although there was a trap there were still mouse terds on my things.
bonita f
|
First Impressions
Rating:
4.0
I don't like having to use a step ladder for the lockers.
THOMASINA J
|
First Impressions
Rating:
3.0
Staff was very rude, one gentlemen was blocking my exit bringing truck back to shop got out of his truck told me to get out of his way!
Brad T
|
Overall Experience
Rating:
1.0
Very much GHETTO & unprofessional!!!
Tatiana B
|
Overall Experience
Rating:
3.0
It was okay but I have yet to get confirmation that my unit is checked out on the day I did it.
Jenise L
|
Overall Experience
Rating:
1.0
You'll sold my storage by mystake in I'm really mad my things being sold
robin j
|
Overall Experience
Rating:
5.0
Tyra is a perfect employee she gave me the best costumer service I’ve ever received. She’s amazing
Leyontae C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tyrone A
|
First Impressions
Rating:
1.0
Terrible experience i would not recommend at all. Im glad I never have to interact with these people again
sierra p
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Danyelle W
|
Overall Experience
Rating:
4.0
I don't do stairs well because of arthritis so when showing me the unit I had to do stairs to get to my area, so a little inconvenient for me. Once inside building on the main floor very convenient to get to.. Place very clean. Inside, right size for my needs. Lots of space for things I needed to place there. Anything you needed to move into your storage area was right there.
Geneva A
|
First Impressions
Rating:
3.0
The Employees were Very friendly and helpful however, The U-Haul storage units were not as recommended, I was offered a 7x10 that was a 5x8 once measured. Please ensure that units are the correct size advertised.
MICHAEL B
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Chanel K
|
Overall Experience
Rating:
3.0
Their was only one staff member to help everyone's needs coming in for a uhaul/storage etc. Also, the staff when returning a truck was very ignorant.
TONYA K
|
First Impressions
Rating:
1.0
Rat infested
Staff customer service is trash
President of location is trash
Continued to bill me for 2 months after I moved out.
Would not recommend to anyone
Deshawnda J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
robin h
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Sonetta G
|
First Impressions
Rating:
5.0
The best part of the experience was working with the front desk person Antonio. As I've written before he went above and beyond to make the experience easy and understandable, all while working alone on a very busy day, with a line nearly out the door. He made me feel like I was the only one being helped and never lost his smile! Give that guy a RAISE! : )
Nannette H
|
Overall Experience
Rating:
4.0
When taking out my stuff there was rat poo on my stuff other that there was no problem.
Khadijah J
|
Overall Experience
Rating:
3.0
Some of my things had mouse droppings on it
nichole r
|
Overall Experience
Rating:
4.0
Staff was extremely helpful and friendly, even on an extremely stormy day and the facility was neat and clean.
Cynthia H
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Tracey K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jennifer P
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Amdrio G
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Danielle G
|
Overall Experience
Rating:
5.0
This was not a bad run. Thanks for making it easy for me
Carla S
|
Overall Experience
Rating:
5.0
ANTONIO was AMAZING. I witnessed grouchy tired people come at him and he kept his composure while dealing & resolving their issues.
When it was my turn, he was kind and amicable even though he seemed to be the only front desk employee in one of the busiest days of the year in B’more GRADUATIONS all over the city! Lots of moving ins and outs. He handled everything though I bet he wishes he had backup!
Give the guy a BIG RAISE! ❤️👏🏻❤️
The only problem we had was after hours entry. The BIG sliding door would NOT open - forcing us to unload an entire load through the small door.
Thanks for listening !
Bad Service bed everything Belair RoadMoravia U-Haul don’t go there
eddister c
|
First Impressions
Rating:
4.0
Wish there was better parking especially for the front units. Wish the buildings were connected. Have a unit in front and one in the back. That’s only because there are no large units available. But this location is very convenient for me.
Yolonda M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
STEPHANIE N
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Hunter t
|
First Impressions
Rating:
2.0
Charged my account an extra $100 without telling me
MICHELLE H
|
First Impressions
Rating:
5.0
Didn't have any issues. I've never had a storage unit before, but I think this one went well.
Giovanni E
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
kim j
|
Overall Experience
Rating:
2.0
So much of my things were ruined by rodents., roaches and there was some water damage. The staff was great and the storage area wa not great. I would not recommend this facility to anyone.
Myra S
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Pamela T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Pamela T
|
First Impressions
Rating:
4.0
Would use again
cynthia w
|
Overall Experience
Rating:
4.0
Day time hours need more personnel but she was gracious in her Service. I think her name was Teresa
cynthia w
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Earldean A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Mason Z
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Latoya M
|
Overall Experience
Rating:
1.0
I was rented a unit which was occupied. I had to wait for the staff (whom was very friendly and helpful) to find me a unit. The check in pad didn’t work. The portable stairs didn’t work properly. I had 3M movers there and was paying by the hour. Needless to say that they were being held up for their next job. While I’m force to incur additional charges. Unsatisfied customer.
Tonya F
|
Overall Experience
Rating:
1.0
I experienced having mice in the storage unit after a very short period of time. I since moved out.
Robin W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Angel R
|
Overall Experience
Rating:
5.0
Great customer service
Brian J
|
First Impressions
Rating:
4.0
Was very pleased with the facility and the customer service.
ROBERT W
|
Overall Experience
Rating:
3.0
The customer service was friendly billing can have some miscommunication but they try their best to resolve it quickly.
Erica M
|
Overall Experience
Rating:
5.0
Every one was friendly
Erica M
|
First Impressions
Rating:
5.0
Great customer service
Rico D
|
Overall Experience
Rating:
3.0
The rates are too high. Staff a little unprofessional. Always people hanging around. Customer service takes too long.
Kim A
|
Overall Experience
Rating:
5.0
Good. Serious
Rico D
|
First Impressions
Rating:
5.0
Loved the staff, they called me when something didn't seem right with my payment and worked with me. The manager remembered me by name. Excellent people skills. Kinda wanna fill out a application now
Melanie S
|
Overall Experience
Rating:
5.0
Staff was courteous and friendly. I felt safe.
Linda C
|
Overall Experience
Rating:
4.0
Thanks
leo c
|
Overall Experience
Rating:
5.0
Professional staff Clean facility Great prices,
HYWEDA T
|
Reservation
Rating:
2.0
Customer service didn’t help at all
They are not professional at all and they don’t help you
FARDIN A
|
Overall Experience
Rating:
5.0
The young lady that is the receptionist by the name of Kim is so awesome! Very respectable and knowledgeable. I absolutely love when she’s there. I Frequent t that location for that reason.
YOLANDA W
|
Reservation
Rating:
5.0
Very friendly and helpful staff. I will definitely use this location in the future
charles d
|
Overall Experience
Rating:
1.0
Had to throw away all of my belongings due to rat and/or mice feces & urine all over my items. No one has really helped with reembursing my belongings or what I’ve payed to keep my things there!
DYAMON b
|
Overall Experience
Rating:
3.0
I didn’t like the fact that it wasn’t 24 hour access you had to pay extra,I believe that should be a given. Also I noticed some mouse infestation because I found some mouse dropping’s on my belonging.
