Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We had a great experience both times we rented the truck. Everyone was very personable and the trucks were well maintained.
Melanie Shear-Pelcha
Rating:
3.0
Find a way to take the musty smell away. Also, put a brighter light bulb in the unit. Other than that, everything was fine.
kristy kirby
Rating:
5.0
Efficient and friendly. Builds trust and easy to recommend this location to others.
Bill Snyder
Rating:
5.0
Customer did not leave a comment.
Joe Anderson
Rating:
5.0
I have no problems with the service. Don’t see a need for improvement.
Robert Gagen
Rating:
5.0
Steve and others were great
Kim Degaro
Rating:
5.0
Customer Service was amazing. Went above and beyond for us. Will continue to do business at this location!
jason brewer
Rating:
3.0
I have used this location in the past and had great results. The representative who helped me was extremely rude. Luckily the process was very easy to drop off but having a nicer rep interaction would go a long way.
JR Stoll
Rating:
5.0
Customer did not leave a comment.
Stephen Hammond
Rating:
5.0
The guys working there were great
Zachary House
Rating:
3.0
Had to wait 15 minutes for an employee to come into the building. I believe an employee was sleeping in his car when I came in with my rental truck.
James Yersky
Rating:
5.0
Customer did not leave a comment.
Kayla Wolfe
Rating:
5.0
Always nice. They explain everything. Not a long wait. 2 thumbs up.
Deanna Johnson
Rating:
5.0
Customer did not leave a comment.
Samuel Staley
Rating:
1.0
Trailer was defective
Anthony Rizzo
Rating:
5.0
Employees very friendly, service oriented and worked knowledgeably and efficiently to provide a well above average experience.
I can not think of one area from renting to returning that needs improvement. The van performed great too - very easy to operate.
jay schloemer
Rating:
5.0
awesome, Customer Service
anthony bowling
Rating:
5.0
Customer did not leave a comment.
CREGORY STORER
Rating:
5.0
Customer did not leave a comment.
BARBARA GUENTHER
Rating:
5.0
Customer did not leave a comment.
Gregory Dietrich
Rating:
4.0
Interior of vehicle had trash from prior rental. Right rear outer tire (drive wheel) is badly worn (2/32) depth and engine oil is dirty. I would have preferred a model with cruise control. Give nature of driving long distances seems logical to be standard feature.
Ryan Campbell
Rating:
5.0
Very friendly, quick service.
Sheldon Stutzman
Rating:
5.0
Agent was great. He is friendly and helpful
Terry Perrine
Rating:
5.0
Customer did not leave a comment.
Eric Peterson
Rating:
5.0
Customer did not leave a comment.
Jolynne Keith Bunday
Rating:
5.0
Customer did not leave a comment.
Judge Lunt
Rating:
5.0
Customer did not leave a comment.
Lindsey Ferreira
Rating:
5.0
Customer did not leave a comment.
SCOTT BERRY
Rating:
5.0
Customer did not leave a comment.
Brian Fortin
Rating:
5.0
Nice folks and a quick install of a hitch. If you need a hitch install, this is a good place.
William Mappin
Rating:
4.0
Customer did not leave a comment.
James Yunker
Rating:
5.0
Customer did not leave a comment.
Harry Stoughton
Rating:
5.0
Customer did not leave a comment.
Jeffrey Rieder
Rating:
5.0
Customer did not leave a comment.
Carl anderson
Rating:
5.0
Customer did not leave a comment.
CHARLES PENLEY
Rating:
5.0
Customer did not leave a comment.
Charles Metzger
Rating:
5.0
The sales person was amazing. She was extremely efficient, kind and knowledgeable. We had a hiccup with the battery on the truck that we had, and had to bring it back and exchange it for another truck. Other than that the experience was excellent.
Julie Reynolds
Rating:
5.0
Customer did not leave a comment.
Bill Newberry
Rating:
3.0
I was charged $24.74 because I returned my trailer after close. I was never told there would be an additional fee for returning after close.
I returned the trailer according to the hours I prepaid. Feel I was misled on pricing and swindled because they closed at 7pm.
Richard Schulte
Rating:
2.0
Get the employees to be more involved. no assistance with hook up, hooked up everything myself and when i pulled away there was another trailer wedged under. At check out, no assistance with making chains shorter, rather, "instructed' on how to do it as he watched me struggle.
John Tadena
Rating:
5.0
Customer did not leave a comment.
Victoria Hurst
Rating:
5.0
Customer did not leave a comment.
john green
Rating:
5.0
Customer did not leave a comment.
Emily Rosenberg
Rating:
5.0
Good. Experience but not with with 1800 number
Mark Davie
Rating:
5.0
The person helping me detach the hitch and return the trailer was expert in customer service.
Alan English
Rating:
5.0
I am writing to express my utmost appreciation for the exceptional customer service provided by one of your U-Haul representatives. During my recent visit to your establishment, I had the pleasure of being assisted by one of your best, who left a lasting impression with his professionalism and dedication.
I was particularly impressed by his attentive and patient approach. He took the time to address my inquiries thoroughly and ensured that I understood all aspects of the truck rental process. His willingness to listen and comprehend my specific needs made me feel valued as a customer.
Moreover, his detailed explanations regarding my responsibilities as a truck renter were clear and concise, which enhanced my overall experience. It is rare to encounter such a knowledgeable and courteous sales representative, especially when representing a large corporation like U-Haul.
His exemplary service truly exceeded my expectations, and I believe that his outstanding performance merits recognition. His professionalism and dedication reflect positively on your company, reaffirming U-Haul's commitment to customer satisfaction.
I would like to extend my gratitude to him for his exceptional service and commend U-Haul for employing such a remarkable individual. I can confidently say that my interaction with him has left a favorable impression of your company, and I will not hesitate to recommend U-Haul to others based on this positive experience.
Thank you for providing outstanding customer service, and please convey my appreciation to him for his exemplary assistance.
Thomas Meyer
Rating:
5.0
We have only just had to drop off our rental trailers at this location, but the personnel was pleasant to work with.
Laureen Mains-Traynor
Rating:
5.0
Customer did not leave a comment.
Mary Beth Young
Rating:
4.0
Customer did not leave a comment.
Jonathan Stahlberger
Rating:
5.0
Management and staff were very helpful
Ed Link
|
Overall Experience
Rating:
5.0
Don’t change anything. Y’all was easy/simple check in and check out, great people that knows exactly what they are doing. Don’t change a thing.
David Mullins
Rating:
5.0
Customer did not leave a comment.
Kevin Brewer
Rating:
5.0
Customer did not leave a comment.
John Kahle
Rating:
5.0
Customer did not leave a comment.
Stephen Collins
Rating:
5.0
Customer did not leave a comment.
Ida GEIGER
Rating:
5.0
Customer did not leave a comment.
marissa todd
|
First Impressions
Rating:
5.0
Staff went above and beyond. To make sure my storage and moving needs where meet .
Gaye Bridgett
|
Overall Experience
Rating:
4.0
Very nice people the lady took my reversion very pleasant
jerry bouman
Rating:
5.0
Customer did not leave a comment.
Jerry Grossman
Rating:
5.0
Customer did not leave a comment.
Craig Young
Rating:
5.0
Customer did not leave a comment.
Todd Schwartz
Rating:
4.0
Customer did not leave a comment.
SALLIE SCHOONOVER
Rating:
5.0
Fine place
James Hartke
Rating:
5.0
The power steering was out which made it very difficult to maneuver the truck into tight spots. I was not informed of this prior to taking the truck off the lot. I did notify the worker when I returned it and he acknowledged that the steering seemed tight.
Elizabeth Dulle
Rating:
3.0
make sure what people are renting is CLEAN. if I had the time I would have asked for a refund or partial refund for having to clean the trailer for you guys
Robert Christiansen
Rating:
5.0
Customer did not leave a comment.
Steven Hehemann
Rating:
5.0
Customer did not leave a comment.
ROBERT CROMWELL
Rating:
4.0
More personal.
Jack Wile
Rating:
4.0
Quick and easy check in, explained everything and answered all my questions. Fast and easy return. Will use again.
Marsha Ringwald
Rating:
5.0
Customer did not leave a comment.
Kimberly Holland
Rating:
5.0
Customer did not leave a comment.
John Martino
Rating:
5.0
Great customer service.
Deborah Nelson
Rating:
1.0
Get someone to work at this location that doesn’t despise his job. I don’t know if he is a franchise owner, etc. etc. etc. but he obviously hates what he does. Give him a several month orientation in Customer Service. The woman with whom I had an incident needs to be fired. I would’ve fired her on the spot if I were her as a manager but there’s obviously a reason he did not. I have no idea what it is. Teach anyone who greets the customer at any time to use customer service principles. This location obviously has none of the above people that work there are just working for the money they don’t give two rats patooties about the customer. I will never. Never. I’d like to repeat that never use U-Haul again and I will tell everyone about my experience. Also, the manager/owner whatever of this location is a liar. He obviously lied to the police which I called as a result of being threatened by the employee there. I don’t call the deputies in my Township, of whom I know several every whipstitch I called because I felt threatened. I felt in danger and I was worried, and guess what I know you don’t give too ratatouilles about this either.
Bernadene Zennie
Rating:
5.0
This location in Anderson Township , Ohio, is one the most organized UHaul locations in the United States. They have a huge inventory of UHaul trucks and trailers,well stocked in any possible moving needs you may have. The owner is always accessible along with knowledgeable associates. Need or looking for equipment or supplies, do yourself a favor and check out this location!
david anderson
Rating:
4.0
The prior renter left the cab light on so the battery was drained. I think someone should have checked the truck before the next rental. But other than that, the vehicle performed acceptably.
Tina Morgan
Rating:
5.0
David was awesome
Thomas Landon
Rating:
5.0
Everything was great, pick up was fast and easy. The lady who helped us sat morning was great we need more of her.
Tammie Walden
Rating:
5.0
Customer did not leave a comment.
STEPHEN CURRAN
|
Overall Experience
Rating:
5.0
Easy, fast and knowledgeable
Michael Sprague
Rating:
5.0
Only issue was that the trailer leaked. We drove through rain all day and some of our stuff was wet.
THOMAS SLEDGE
Rating:
5.0
Customer did not leave a comment.
ryan larson
Rating:
5.0
Help locate truck in lot and clean snow off truck. Not a fan of online truck inspection and needing to take pictures of any present damage and download to site.
Wes Freland
Rating:
4.0
Customer did not leave a comment.
michael williamson
Rating:
2.0
They pre closed the store before the closing time. I was pressed for time I even called ahead said I’d be like 5 minutes til but really really needed the truck that night . I pull up and the workers disappeared . Next day called to extend the rental couldn’t get ahold of anyone app told me to call. If you’re going to close before the time listed everywhere even on the door. Let it be known.
Joseph McLaughlin
Rating:
5.0
What a friendly brat group of folks. Always a pleasure doing business with them.
Greg Matulionis
Rating:
5.0
Customer did not leave a comment.
Charlie Meyer
|
Overall Experience
Rating:
5.0
Great experience. Checkout was very good.
Phil Germann
Rating:
5.0
Positive experience. Left gloves in truck and they followed up with me.
thomas seddon
Rating:
5.0
Office staff was exceptionally helpful and friendly.
JAMES TEMPLE
|
Overall Experience
Rating:
5.0
The young man who waited on me on Friday, January 12, was outstanding. he was intelligent, personable, and knowledgeable.
Thomas Ruwe
Rating:
5.0
Fast in and out with a truck.
Nice people to work with.
Michael Ritter
Rating:
3.0
Unit had a very low tire noticed by customer upon arrival to destination. Doors were frozen shut.
Thomas Schenz
Rating:
5.0
Customer did not leave a comment.
Sean Ringey
Rating:
5.0
Rep was friendly and efficient
warren scholl
Rating:
5.0
Customer did not leave a comment.
william pipes
Rating:
5.0
This location is great. The staff who work there make the place incredible.
Thanl uoi for the greatservice!
Shahram Ghasemzadeh
Rating:
4.0
The customer service was delayed, eating, distracted, and didn't assist me in the check in. She said, I'll look at it and let you know".. I didn't feel comfortable with that and only to get a$49 extra charge
Michelle Hollifield
Rating:
5.0
The experience was expedient and efficient. Both staff members I interacted with were very hospitable and polite. Don't change a thing
DAVID HAMM
Rating:
5.0
I’ve rented uhauls from here several times, and one of the associates (Jewanna) is always especially friendly and helpful. Props to her!
Alex Cohen
Rating:
5.0
I couldn’t complete reservation through website. That was frustrating. But… when I went to office, the staff was very nice and helpful. Highly recommend doing business with them again. Thank you
Jill Hennessey
Rating:
5.0
Customer did not leave a comment.
Richard Wethington
Rating:
5.0
The ratchet on both side of the car carrier I rented was so rusty it was damn near useless. I had to spray it with WD-40 to get it to work. The truck was great. God staff.
STEVE ARMSTRONG
Rating:
5.0
The employees are great and go out of their ways to take care of the customers not just me but everyone who enters from what I have witnessed great customer service and satisfaction
Robert Faulkner
Rating:
1.0
one of the black woman worker there said i was acting weard you dont say that to a costomer i think i should get my money back for her doing that dave knows about it a assistant manager plus she tried to rent me a 10 foot truck that had the wind shied broken i asked for another one and said that she might noy be able too i was dis respect from her she should be wrote up for it i dont want to see nobody fired thanks donald white want to talk call me at 502 835 0717
donald white
Rating:
4.0
TPMS ight is blinking....Key is very hard to get to turn.....the guys were great and made me ok with using the truck.
greg thole
Rating:
5.0
Customer did not leave a comment.
John Kahle
Rating:
5.0
Steve and his team have been phenomenal partners for the last ~10 years in managing our storage needs. I cannot recommend them highly enough. They went above and beyond, consistently for almost a decade, to take care of our storage needs. We no longer have a need for a unit, but if that changes, we will ONLY consider Beechmont Avenue and Steve Torbeck's team.
ANTONY BECK
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ed Link
|
First Impressions
Rating:
5.0
Staff at both locations were very nice and helpful and check in was quick and painless.
JAMES GRIMES
|
First Impressions
Rating:
5.0
Very nice service.
Gaye Bridgett
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
candace prejean
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Christy jones
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ANDREW SCHWARTZ
|
Overall Experience
Rating:
5.0
I appreciate this U-Haul very much they were very nice to me I didn't know how to properly move out so that is on me but other than that they were very good to me and I appreciate them working with me at all times
Lisa back
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
candace prejean
|
Online Move In
Rating:
5.0
Best possible experience EVER !!!
Margie Decker
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Michelle Jones
|
Overall Experience
Rating:
5.0
I believe we had rented the UHaul unit for approximately nine years. In those nine years we haven't had such a great customer service person as great as David. He was extremely helpful whenever we needed anything. David is very informative about the facility. David had gone above and beyond to answer any questions we had. I would highly recommend UHaul to any one because of the great customer service we received. Thank you so much.
BETH DOUGLAS
|
Overall Experience
Rating:
5.0
a pleasure!
Jim Albrecht
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Susanna Morse
|
Online Move In
Rating:
5.0
The gentlemen that helped me was alone and delt with several customers while I was there. He was helpful and loaded items for people, and even my boxes for packing. He was never flustered or impatient. I appreciate that since I did two different transactions. He is a keeper. Thanks!!
samantha mcglamery
|
First Impressions
Rating:
5.0
Morgan was very friendly and helpful a great experience overall at this location. Very happy!
MORGAN WOOTON
|
Overall Experience
Rating:
5.0
Steve is fantastic. Couldn’t be happier.
Aaron Tucker
|
First Impressions
Rating:
1.0
Check in attendant was rude. I was not told this was an upstairs unit. I cancelled my storage unit.
KIMBERLY THURSTON
|
Overall Experience
Rating:
5.0
A very welcoming staff and very friendly. It was nice to be greeted with such friendly people after a 1100 mile trip.
Douglas Borst
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Amy Fuhrman
|
Overall Experience
Rating:
4.0
Steve takes pride in his work, always helpful.
SHERRY PLATT
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tanya Shearer
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
kelly meyers
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Terri Nash
|
Overall Experience
Rating:
5.0
My ex fractured my tailbone and so I'm trying to slowly move everything out to leave and this is the most convenience I'm so grateful to have found it very appreciative for their health they were very nice
Lisa back
|
Online Move In
Rating:
5.0
The 2 people who helped me went above and beyond they are the reason I will be back if ever needed again
William Wahoff
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
Madeline Johnson
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
KENNETH JAMES
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Balamir Ataman
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Heather Ward
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Whitney McCleod
|
First Impressions
Rating:
5.0
Job well done
Mark NEWMAN
|
Overall Experience
Rating:
4.0
Major problem with no elevator to the second floor for loading / unloading. Potential customers should be informed of that before selecting a unit.
Charlie Meyer
|
First Impressions
Rating:
4.0
Hallways need more frequent sweeping, too many cobwebs and spiders. I stepped on the same piece of string often. There was a rat poison box in my unit, however, the mice did get into my storage bag dry goods,flour pasta oatmeal, and had a feast. It would be more convenient to enter with only ONE card swipe Hallway for the 150s sensor light is very slow. As a woman, I walked in the dark hallway too long. Thank you
Eleanor Liffick
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Jenni Steinbrunner
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mark Gross
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
NATALIE SKOUSON
|
Online Move In
Rating:
5.0
So far everything has worked so well. Easy to use, convenient and clean! Especially appreciate having the carts available to use!!
Heather broadwell
|
First Impressions
Rating:
2.0
The doors often did not work or worked without needing a pass card...letting anyone in.
We received two free mos for two trucks we rented. The 2nd month we were told only a very small unit was available. We rented large trucks and were supposed to receive comparable size storage. There actually was more than one large unit available. It was at that point we decided to discontinue any storage there. Very disappointing.
Margaret Huening
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Solomon Wilcots
|
Online Move In
Rating:
5.0
We had a unit here for at least a couple years. It was clean and climate controlled. We never had any problems. Steve showed me how to obtain access at least three times because I simply forgot after months had passed without accessing it. Every time, he was courteous and professional. My experience with all the staff at this location has been excellent.
Peter Snow
|
Overall Experience
Rating:
5.0
Thank you!
Margaret Huening
|
First Impressions
Rating:
2.0
Customer service was extremely rude and I wouldn’t recommend this facility.
Anne Marshall
|
First Impressions
Rating:
1.0
I have a video of the people that work at the counter if you would like to see it please contact me personally and I will gladly forward it
John Gaebel
|
Overall Experience
Rating:
5.0
From day 1 the arrangement was exactly what I needed. It was safe, secure, accessible and unbelievably convenient to load and unload. The price was fair and billing was easy. Excellent follow up and customer service. Would definitely recommend and rent again!
SANDY DUNPHY
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robin Skiff
|
Overall Experience
Rating:
5.0
Great experience. Would use U-Haul again for any storage I need.
Rob RodenParker
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tammy Lilly
|
Overall Experience
Rating:
5.0
I would so recommend this particular UHaul because it was everything that I could ask for in a storage unit. For the last five months I had to use one of the climate controlled spaces in between moves. When I closed out the space and unpacked my things, it was as though I had stored them in my home. Perfect, no mold or smell! Steve and the staff were courteous and helpful.
julia plaver
|
Overall Experience
Rating:
5.0
Very helpful and reasonable pricing to meet your moving/storage needs.
Patty Alsip
|
Overall Experience
Rating:
5.0
I wish the facility had a master key for the provided lock. I almost had to call a locksmith when I thought I lost the keys in the moving process.
Derrick Dunk
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
melody pierce
|
Overall Experience
Rating:
5.0
I very much appreciate the free month of storage. It’s very helpful with a complicated move!
Derrick Dunk
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
bethan carson
|
Overall Experience
Rating:
5.0
Great place with excellent staff.
Bob Runner
|
Overall Experience
Rating:
5.0
No issues encountered. Process went very smoothly
marvin shepherd
|
First Impressions
Rating:
5.0
Really nice facility. Staff very nice and helpful to all of my needs. Would recommed using when in need!
John Henn
|
Overall Experience
Rating:
4.0
none
danny dean
|
Overall Experience
Rating:
5.0
The team at this store knew my needs better than I did! great experience, Thank You!
ron pembleton
|
Overall Experience
Rating:
4.0
Only problem was never was able to set up my online account, had to call every month to make payment. A bit of an inconvenience waiting on hold and such.
Brenda Robben
|
Overall Experience
Rating:
5.0
Everyone at this location is amazing. We've been here so often during our move. We recommend this U-Haul location for all of your moving and storage needs.
Nicholas Zingarelli
|
First Impressions
Rating:
5.0
Employees were very friendly and helpful even though it was Mother's Day....
Gary Higgins
|
Overall Experience
Rating:
5.0
We would use your facility again. Thanks.
Mary washburn
|
Overall Experience
Rating:
5.0
Great place easy access.
Harmony Roberts
|
Overall Experience
Rating:
5.0
Very hey
diana Wiener
|
First Impressions
Rating:
5.0
The installation texted a very very good job
FREDERICK H ZUCK
|
Overall Experience
Rating:
5.0
Very knowledgeable and helpful staff. I would definitely recommend this facility.
Maureen Bosken
|
Overall Experience
Rating:
5.0
Quick, friendly service.
Christopher Iannelli
|
Overall Experience
Rating:
5.0
Very helpful. Truck check-in was easy (and paperless!) The guy walked us to our storage unit, showed us how everything worked. Good folks.
Christopher Iannelli
|
Reservation
Rating:
5.0
The #1 choice is Uhaul
Douglas Borst
|
Reservation
Rating:
3.0
I am not pleased that I got charged twice upon getting my storage unit and was charged for unknown late fees. The issue was resolved, 2 WEEKS LATER, but should not have happened in the first place.
latrisha miller
|
Overall Experience
Rating:
5.0
Great storage facility!
naomi satterwhite
|
Overall Experience
Rating:
5.0
Nothing but great things to say about the facility and people!
ERIK EVANS
|
Overall Experience
Rating:
3.0
*advertisement said 10x10 storage room 84.95; was charged 109 plus all fees.
* Learned I had no access after hours, was told I didn't pay 'extra' for this service.
*Mouse ran in front of me in Hall