Customer Reviews for U-Haul Moving & Storage at Baseline Rd

1,699 reviews

5518 Baseline Rd   Little Rock, AR 72209
(E Of Geyer Springs Rd)

(501) 569-5026

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(501) 569-5026

5518 Baseline Rd
Little Rock, AR 72209
(E Of Geyer Springs Rd)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Ronald McDaniel 
Rating:
5.0

Customer did not leave a comment.

Jermaine Thomas 
Rating:
5.0

Customer did not leave a comment.

Gerson Alas 
Rating:
3.0

No Dollie’s we’re available

Mari Nelson 
Rating:
5.0

Service was excellent. I love going to that location. They listen, they understand and they love to work with you. I give that location A 10 plus a five star. It is the best location and service in southwest Little Rock. I want to thank the staff for their services. All the time, Great job team.

Emmitt Carroll 
Rating:
5.0

Customer did not leave a comment.

ryan garner  |  Overall Experience 
Rating:
3.0

Put a traffic light so it's easier to get out in traffic...but the young man who helped me went above and beyond

Donisha FISHER 
Rating:
5.0

Customer did not leave a comment.

Dietrich Pye  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JAILYN POWERS 
Rating:
5.0

Customer did not leave a comment.

al thomas 
Rating:
5.0

Customer did not leave a comment.

Makyla Bermea 
Rating:
4.0

Everything was good!

Angela Young 
Rating:
5.0

Customer did not leave a comment.

Randall Reynolds 
Rating:
5.0

Customer did not leave a comment.

Jonia askew-dobbins  |  Overall Experience 
Rating:
5.0

Small and efficient location. Reps were very helpful.

RaShunda Bowers 
Rating:
5.0

Customer did not leave a comment.

Tim Glore 
Rating:
5.0

Alicia was VERY, VERY HELPFUL!!! She was courteous from the moment I approached the counter and extended the same great service when I returned the equipment!!! Stellar Service!!!

tamara johnson 
Rating:
4.0

I was doing great until someone broke into my U haul garage. I’m trying to find out about my storage being broken in my storage garage

Joe Wilson  |  Overall Experience 
Rating:
2.0

Staff couldn’t find a clean storage. All storages were not numbered. Took over an hour. However, on-site staff worked hard to handle the issue. It took over an hour but they got it done

stephaine dixon  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Letisha Gines 
Rating:
5.0

Customer did not leave a comment.

Patrick Higgins  |  Overall Experience 
Rating:
1.0

Note. Sherwood location changed my pickup to baseline location. This review is not for baseline it is for Sherwood location at end of Kiehl. Baseline employees were helpful and we are thankful for them saving the day. I made my reservation for an enclosed trailer more than a week before pickup. When I showed up at 7am and told Sherwood location employees my name, big fella with the beard asked if I was picking up the trailer, when I said yes he laughed and says “we ain’t got it” . Unclear on if he was joking or not I asked if he was serious. Still with a smirk on his face “yeah bro I ain’t got it sorry, we have (1) rented and it didn’t make it back so I was hoping you wouldn’t show up today”. And told me all he could do was give me a tiny trailer. Boss man comes out and asks me the customer if they have the trailer I ordered on the lot? I say no clue man there should be because I have a reservation. He offered me the same size trailer in exchange but it was open to the elements. We were scheduled to move in this day and told him we were moving valuables and 4 hour trip away. He tried to call other locations and none nearby had one either, all while doing this is giving me the out of luck look. They had 60 trucks out front, so being a business owner the right thing to do would to be offer me the truck at the same rate. I don’t get this treatment as a paying customer. They send me to the hood on baseline road across town and doesn’t update my pickup time. Thankfully when I pulled up to baseline location they actually had brains in there head and great customer service. 5star to baseline rd location. And a fat DO BETTER to the hood acting employees at the Sherwood location. Will never use uhaul again after this is the 2nd time this has happened to me at Sherwood location. Monopoly and poorly managed/operated

Kyle Mcfarlin 
Rating:
5.0

Keep the same employee there. OUTSTANDING

james wilson 
Rating:
5.0

I wanted to say that EZ Movers (gotten through uhaul)were a great deal and the two men, Alec and Hayden, were a godsend. They couldn't have been more courteous and helpful. Please let the company know for me. Also,the lady at Uhaul was very kind and very sweet. My only complaint is $1 (0.99) a mile is more expensive than expected.

Tammy Bienick 
Rating:
5.0

The customer associates at the location were a delight..they laughed at my jokes and made sure everything was on point.

Chicketta Jackson 
Rating:
5.0

Get customer service skills only problem was door couldn’t lock on storage unit 056 and I hope my items are secure! Thanks

Shaelonda Robinson  |  First Impressions 
Rating:
1.0

Maintain your trucks better. Within the first 5 hours of my trip, two mechanical issues happened with my truck which eventually resulted in having to spend an extra $100 on a hotel room and delaying my trip by almost a day.

William Holcomb 
Rating:
5.0

Customer did not leave a comment.

Marc Holmes 
Rating:
5.0

The employees that was working Saturday that helped me upon check-out and return of the return truck was great. No nonsense efficient and jovial. Give em both a raise

dwayne Smith 
Rating:
4.0

Customer did not leave a comment.

Wesley Rhodes 
Rating:
5.0

Customer did not leave a comment.

Kia Jackson 
Rating:
5.0

Excellent service and equipment.

byron bishop 
Rating:
2.0

Have lock in the storage as stated in the email for customers to access

janice patrick 
Rating:
4.0

Customer did not leave a comment.

RALONDA GOAL 
Rating:
5.0

Staff at both places were great. Truck was clean and ran well.

Christy Miners 
Rating:
5.0

Customer did not leave a comment.

Chelsea Williams 
Rating:
5.0

Everyone was awesome

LAQUINTA BILLUPS 
Rating:
5.0

Great customer service.

Denise Rapier 
Rating:
5.0

Customer did not leave a comment.

Aaron Frisby 
Rating:
4.0

Customer did not leave a comment.

Mike Vanhooser 
Rating:
5.0

Customer did not leave a comment.

JACINDA PERRY 
Rating:
5.0

Great people. Both of the ladies were extra helpful!

James Powell 
Rating:
4.0

Customer did not leave a comment.

JAMES BUSS 
Rating:
3.0

When trying to turn in vehicle it was an hour just reaching the location. They had street blocked of due to a Christmas parade. Should have let the public know in advance.

Donald Lee 
Rating:
5.0

Customer did not leave a comment.

Delonda Young 
Rating:
5.0

Customer did not leave a comment.

paul gunther 
Rating:
5.0

Customer did not leave a comment.

nolan norwood 
Rating:
4.0

Customer did not leave a comment.

Jamilya Lanigan  |  Overall Experience 
Rating:
1.0

ACCIDENT HAPPENED / FRONT OF AUTO WENT OVER FRONT OF TRAILER / CALLED UHAUL N GOT AN AGENT TO HELP GET WRECKER / ONE WAS THERE MOST OF TIME / BUT WE WERE WAITIN ON A LARGER WRECKER WITH A BOOMS / THE OWNER OF THE WRECKER COMPANY WAS FINALLY THERE N HE WAS IN TOUCH WITH UHAUL TALKING / TOLD ME UHAUL WAS GOING TO COVER HIS COST / SO I SAID OK - LETS DO IT / YET NOW IM TOLD I CANT GET MY INSURANCE I BOUGHT FROM UHAUL TO COVER THE AUTO DAMAGES / BESIDES ----U CANT DO PART / PAY A WRECKER / THEN-- NOT COVER THE DAMAGES / SO LETS FIX THIS ISSUE / BE FAIR ITS THE HOLIDAYS / UHAUL ISNT SCROOGGE I HOPE

Johnny Weeks 
Rating:
5.0

The customer service representative is friendly, professional, and has a good sense of humor. I highly recommend this location for those thinking of renting from here.

Jair Alcon 
Rating:
4.0

Customer did not leave a comment.

VonShelia Wesley  |  Overall Experience 
Rating:
5.0

Nothing

Carl Ratliff 
Rating:
5.0

No comments

jose guzman 
Rating:
5.0

Customer did not leave a comment.

Noah Buckley 
Rating:
2.0

We were originally supposed to pick up our U-Haul in Cabot, but we got a call that the location was closed so we had to use Baseline. Well we got there at 7am (our pick up time) and it said our equipment was not available. We waited there for an hour and a half, I called the help line, was on “hold” for the whole hour and a half. An employee showed up, and I asked her for help & she said “I cant help you” and went inside. Interestingly enough, after she had been inside for about 10-15 minutes, our equipment was suddenly available. So it seems they were not prepared for our 7am pickup time. That was very frustrating. So then we drop off the truck, and a different lady was outside & took the key and said she would get it returned. Well the next day we get a call saying we didn’t return the key… also VERY frustrating. We were also charged a fee for NOT returning the key. This location was very incompetent.

Ashleigh Mann 
Rating:
4.0

Thanks for your assistance.

BERTHENA NUNN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jasmine Poe 
Rating:
3.0

I moved out 11/5/23 @12:00 pm when I picked up the truck also someone tried to break in mu unit I have a picture of the Bobby pin that came out the lock I also reported it

ANGELA SMITH  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

alice carruthers 
Rating:
5.0

Customer did not leave a comment.

lisa strickland 
Rating:
4.0

Customer did not leave a comment.

ROBERT BRITTON  |  First Impressions 
Rating:
5.0

Your location was great and there is no need for improvement.

CLIFTON HUNTER 
Rating:
5.0

We have used this location twice now and both times we have had wonderful service. The staff members are super nice, friendly and very helpful. I would use U-Haul again just from my experience at this location.

Mandie davis 
Rating:
3.0

The truck was clean, but it was not changing gears properly.

Debbie Mack 
Rating:
5.0

Customer did not leave a comment.

Ivania Tenerio 
Rating:
4.0

Customer did not leave a comment.

LATASHIA STRICKLAND  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Miranda Gordon  |  Overall Experience 
Rating:
5.0

I have used this location several times & have always had excellent customer service. Staff is knowledgeable & have pleasant personalities.

Janice Gordon 
Rating:
5.0

Customer did not leave a comment.

Julie Johnson 
Rating:
3.0

I returned the uhaul that was rented. While rented a branch fell and clipped the corner and busted a corner cap of the truck off. It was clear this happens a lot because you could tell it had already been repaired. I went inside and had the rep take a look, he said that it wasn’t enough damage to report so don’t worry about it. I said are you sure? He stated I am sure. There won’t be a damage claim. I had the person with me hear his words verbatim. To my surprise I wake up the next morning with a Charge on my credit card. I am not upset about the charge. I get there was damage. It’s very disappointing that they can say that and then go back and charge you. Very poor customer service. I have tried to reach out to the GM but can’t get a call back.

Jana Reed 
Rating:
1.0

Upon getting the unit I was told that my unit was inside the building (assuming it was the Geyer Springs) I didn’t move in or locate the storage until 2 days later Big mistake the rep never clarified that it was the raggedy building behind the office I never knew a inside existed to that building..I was giving storage 351 it had a lock on it.. So I was moved to storage 600 took everything out the van placed it in the storage the storage wouldn’t close..(had to place everything back in the van only to have to move again to storage 625 it’s filthy with ants but being on a time frame with the van and having to be out the residents in a timely fashion I had no choice but to move in the storage.. highly upset about the whole experience now I’m having to pay more monies for a storage that’s bigger then what I needed.. Terrible experience I only chose uhaul this time because I used them last year.. But never again…

LaToya Williams  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LINNIE MOSES 
Rating:
5.0

Customer did not leave a comment.

BRITTANY CALLOWAY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

bert zinamon 
Rating:
5.0

Customer service is extremely excellent this why I am a return renter

Terri Ruffin 
Rating:
5.0

Excellent employees friendly helpful and quick

TONDELIA KNOX 
Rating:
5.0

Customer did not leave a comment.

Sandra Ragan 
Rating:
5.0

I have always used u haul and I would recommend you all to friends Thank you

Ernest Shelton  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

PATTY ROCK 
Rating:
5.0

Professional and customer service was great

robertq mcclain 
Rating:
4.0

Customer did not leave a comment.

RACHEL LINDSTROM   |  First Impressions 
Rating:
5.0

Have a waiting area,

Ronald Velayas 
Rating:
5.0

Customer did not leave a comment.

Doug Curtis 
Rating:
5.0

Customer did not leave a comment.

LATASHIA STRICKLAND  |  First Impressions 
Rating:
5.0

They are always so helpful!

taz uhauil 
Rating:
5.0

Extremely friendly and helpful staff…great experience overall!

Ben Kent 
Rating:
5.0

Customer did not leave a comment.

Lonya Robertson 
Rating:
3.0

Upfront about coats.

Baron Moss 
Rating:
5.0

Customer did not leave a comment.

Shaderra Heard 
Rating:
2.0

first of all I had to go 17 miles one way to obtain the equipment and was charged the extra mileage which I will be contacting someone for a refund for the extra mileage, 2nd the first truck they tried to give me drivers door would not open and when brought to their attention comment was, oh yeah that one, do you want a different truck? upon returning the equipment the person left in charge really didn't have a clue what he was doing I guess the 2 ladies were late for lunch and didn't stick around to help, I told my wife to keep a sharp eye on my account and make sure correct amount was withdrawn. In the future if my local u-haul can not provide me with the equipment I'm needing without a big hassle I will be forced to use someone else. I was VERY disappointed with my resent experience.

Mitchell Pearson 
Rating:
5.0

SO FAR NOTHING BUT SPEEDY AND PROFESSIONAL SERVICE. WE'LL BE BACK!

SCOT GLOVER 
Rating:
5.0

Customer did not leave a comment.

Erika Lara  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Willie Burnett 
Rating:
5.0

Tried using the U-haul app for equipment return, but could never get it to work. It would hang up at the “getting my location” step (I had location permissions turned on).

Roger Patton 
Rating:
5.0

I only had my niece helping me unload a 20 ft truck and when we got finished, we both could barely move much less take the truck to another facility so it had 3/4 full of gas because I thought I'd have to drive it to another location, but the sweet lady inside U-Haul let me park it there and she took care of it. I wouldn't have been able to drive to another location and today I can barely move from the pain. Next time I'll be better prepared than to hire movers that change their prices on me causing a disabled woman to unload her own truck. I'm happy to have such wonderful people their at 5518 Base Line Rd. U-Haul !! Their the best and wonderful customer service!! I would definitely recommend them to anybody. Thanks girls!!!!

Regina Lyme Anderson  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Steven Lambert 
Rating:
5.0

Checking vehicle fuel before handling to customer assuming that the fuel is full

Aniya Autry 
Rating:
5.0

Customer did not leave a comment.

Nikole Johnson 
Rating:
5.0

Customer did not leave a comment.

Julie Johnson 
Rating:
5.0

Customer did not leave a comment.

charla bland 
Rating:
2.0

No one was at work they open at 9 am yet it’s 9:44 and still there are no employees available

Phyllis Green 
Rating:
1.0

My items were damaged in a climate controlled storage and I received no assistance. Instead I got the run around for my items that were damaged and they kept wanting to charge me for a storage. There is no way my items should’ve been damaged wet and mildewed being stored in an inside unit. I would never recommend U-Haul to anyone. The manager Sean only told me that it had been a lot of rain but that’s no excuse for an inside unit. I emailed and called never received any type of follow up or assistance.

Alicia Price  |  Overall Experience 
Rating:
2.0

Sold us the wrong size unit without checking.

JaAyra Brown  |  First Impressions 
Rating:
4.0

No commit.

anthony davis 
Rating:
5.0

Customer did not leave a comment.

Rosa Reed 
Rating:
5.0

Customer service was fast and easy to get on the road. They were very polite and honest hard working too. I enjoyed renting from this location

Daniel Christian 
Rating:
5.0

Customer did not leave a comment.

Dolly Edds 
Rating:
3.0

Customer did not leave a comment.

Toya Badgett  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

shirley williams  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Tonya Miller 
Rating:
5.0

Great customer service!

Christopher Orellana 
Rating:
1.0

Wqrst place ever

Randy Duvall  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MONICA HART 
Rating:
5.0

Customer did not leave a comment.

BARBARA GRIFFIN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Almarshell Bennett 
Rating:
5.0

Customer did not leave a comment.

Matthew Callihan 
Rating:
5.0

Customer did not leave a comment.

Julie Johnson 
Rating:
4.0

Customer did not leave a comment.

Tamillia Larkin  |  Overall Experience 
Rating:
5.0

The truck was older than me. the sound at speed was over 90 decibels. There was no way to hook up to the stereo with my phone. The truck got horrible gas mileage. I rented a truck 4 years ago and it was night and day better. Both physical locations were excellent.

Colin McCulloch 
Rating:
5.0

Customer did not leave a comment.

REGONALD FRANKLIN 
Rating:
2.0

Notification about policy giving away your reservation with out contacting before hand , and not give any ac vsnn

Brian Henderson 
Rating:
3.0

Customer did not leave a comment.

Ashley Evans 
Rating:
1.0

If the truck is unavailable, the center needs to inform the customer that they not only set them up with a new location that has the truck available but that they also change their truck size! The size truck I reserved was unavailable at the location I chose. They did call and tell me they changed my pick up to a location that has it and when I got there, the location did not have the size I wanted, they told me that the original pick up location changed my truck from a 20’ to a 26’ without my knowledge, the new pickup location in fact did not have the truck available, AND the ORIGINAL pick up location changed my drop off day from the same day (which I chose) to two days later. Making my entire reservation incorrect. The girl helping me at the new location was somewhat helpful.

akoya nickson 
Rating:
5.0

I have visited the location a few times in a week and at times I have a new associate help me but each time they always have been able to help answer questions and accommodate all requests I've needed.. Great customer service and great job all around for me

HELEN NORWOOD 
Rating:
3.0

First of all, i was charged for gas , and i know i put it back to where it was when i received it. The receipt shows way less than the gauge actually had in it.. We even discussed the amount gallons needed to put back...And i did just that. I don't mind Paying my mileage overage.. But to charge me almost $30 for gas is insane...i will definitely look into another rental company for my other things this week. Very unsatisfied customer...

Mayone Biddle 
Rating:
5.0

Thanks for being such a great help in just a trying, challenging time. My family and I are very appreciative. Sincerely, XAN!

xanithia sanders  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Hope Ernhart  |  Overall Experience 
Rating:
3.0

Just moved in yesterday and today, my unit has standing water in it and in the hallway

GINNY MORRISON  |  First Impressions 
Rating:
3.0

They had the mileage wrong and it said I drove 20,000 miles.

Keithlynn Beliew 
Rating:
5.0

Great

JALYSSA GARDNER 
Rating:
5.0

Your staff was very professional, they talked me through every step. Only thing that was wrong was the storage unit was to small

betty thompson  |  First Impressions 
Rating:
1.0

Never go to the baseline location in Little Rock The manager and the staff are poorly trained This location must hire felons

ROY HENDERSON 
Rating:
5.0

You guys are great!

dangela palmer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tara Janes  |  Overall Experience 
Rating:
4.0

The storage unit that was provided my things got wet and I didn’t complain just wanted why I could save is all thanks for being u

Tiffany Banks  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joyce Jackson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

laquesha hayes  |  Overall Experience 
Rating:
1.0

Horrible customer service. Horrible staff and management . Did not know how to speak correctly or adhere to my needs in order to fix the problem. Acted as if I wasn’t important. Or my situation wasn’t. I would never refer anyone here.

Dasia Garfield  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

shelia shelton  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

charles harris  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LORI BONNETTEY  |  First Impressions 
Rating:
5.0

The services was good.

RAY WILLIAMS  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Shayla Pirson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KASHMERE Wood  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TINA HICKS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Darryl William   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

keith cotton  |  First Impressions 
Rating:
1.0

Still hadn't been reimbursed for the free 30 day storage. $74.99

Chad Pulliam  |  Overall Experience 
Rating:
4.0

The employee's are very helpful and work with me every time.

JOHNNY WOODLEY  |  Overall Experience 
Rating:
5.0

Great customer service. They made the process very easy.

Corey Williams  |  Overall Experience 
Rating:
1.0

Called and reserved free month storage from renting trailer promo. When I arrived I was given a storage unit that had a lock on it. Then had to downgrade to a smaller unit that was upstairs. The cops were on location for a different customer in turn I was not serviced timely. A lot of standing around waiting. Then was charged for both storage units. Again I had made it very clear that I was wanting to use the free month storage promo.

Chad Pulliam  |  Online Move In 
Rating:
5.0

The greatest

GREGORY ALLEN  |  First Impressions 
Rating:
5.0

Thanks.

andrew neloms  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brittany Jackson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeanne Williams  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

arlene abston  |  First Impressions 
Rating:
3.0

I wouldn't have ever left u haui if they wouldn't have have ran everyone out of the RV slot's claiming they needed them for more outside storage space.I don't see it the site is not 100% full.PS the staff and manager were very helpful and friendly.The decision to end RV space impacts my views on trusting U Haul !!!

DAVID FORD  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TWYLA CLARK  |  Overall Experience 
Rating:
3.0

Your storage access hours are too early, I get off work a hour before it is locked. Since we uses a code to get past the gate, 9p.m. would be a good time for people like me

charles harris  |  First Impressions 
Rating:
1.0

There's a leak in unit 400 the one I was using my clothes,mattress & my daughter's degree has water damage.They need to repair the leak in the roof. I moved my belongings out of the unit.

CAROL DILWORTH  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Willis Cunningham  |  Overall Experience 
Rating:
5.0

Everything was great They saved me

EARL PHILLIPS  |  First Impressions 
Rating:
5.0

Such a blessing 🙌

elizabeth jones  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deshun Jones  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kelexis Brown  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Latonya Miller  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deshun Jones  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

ROGELIO CASTANON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KAMELIA MACK  |  Overall Experience 
Rating:
5.0

Mr Sean was a great guy he’s very understanding and he explained everything clearly were you can understand well

Terryl Bailey  |  Overall Experience 
Rating:
5.0

A representative named Lovely helped me and while I had to wait really long time because my reservation was for an old truck trailer that did not have climate control, it didn’t feel that way. She was extremely helpful and hilarious. I even started helping other customers with carrying boxes to their cars. Lovely helped me understand what kind of storage would fit my needs and things worked out well for my family and me. In the future I will most likely exclusively use that U-Haul location for my storage needs.

Reniten Wilborn  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

quinshonna mcghee  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MATTHEW THOMAS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

antoinette williamson  |  First Impressions 
Rating:
3.0

None

Darryl William   |  First Impressions 
Rating:
5.0

Made my hard move EASIER!

quinshonna mcghee  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

daron goodrich  |  First Impressions 
Rating:
5.0

Thanks

larry landers  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Leslie Wood  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LAKESHE DANIELS  |  First Impressions 
Rating:
3.0

Need a discount

Sherise Jackson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shateria Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LATONYA MILLER  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

jim doss  |  Overall Experience 
Rating:
5.0

This store always provide the best customer service to me when I need it.

WANDA DUNHOO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shateria Smith  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHUNTA DIRKS  |  Overall Experience 
Rating:
5.0

The Staff was very friendly and the place was clean I appreciate both

Dietrich Pye  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRIAN BEAM  |  Overall Experience 
Rating:
1.0

Terrible customer service

Moneka watts  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

gabrielle ives  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jobie Kirk  |  Overall Experience 
Rating:
4.0

Super nice showed us all the different size units made sure we had what we needed

jim doss  |  First Impressions 
Rating:
2.0

A lot of my stuff had gotten Wet and Moisture-also have mold on a lot of my stuff my dryer and clothes and some of my boxes my kitchen table chairs and things in my boxes.

SHARON HOBBS  |  Overall Experience 
Rating:
4.0

The staff was very helpful and friendly.

JOHNNY WOODLEY  |  First Impressions 
Rating:
5.0

The customer service was the best experience ever at the baseline location!

WANDA DUNHOO  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

sandra long  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

leslye hurtado  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TWYLA CLARK  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ashley Golston  |  First Impressions 
Rating:
5.0

We received excellent customer service from Managers Sean Barnes and Kenyotta and the team at Baseline Road in Little Rock. We received the best professional service at Baseline Road compared to all other locations that we have experienced. This particular facility met all of our moving needs with fast and friendly service with short waiting times. All of the staff at 5518 Baseline Road were caring, friendly and knowledgeable and exceeded our expectations.

karen green  |  Overall Experience 
Rating:
5.0

Excellent customer service.

karen green  |  Overall Experience 
Rating:
5.0

Kenyatte was very helpful!

GREGORY BRUCE  |  First Impressions 
Rating:
5.0

Friendly service

karen green  |  First Impressions 
Rating:
5.0

I am very impressed with the staff and services at U-haul at Baseline Road. Both morning and evening staff cares# about my needs. And I prefer the Baseline location when I am in Little Rock.

karen green  |  First Impressions 
Rating:
5.0

All of the staff are caring and helpful. I am impressed with your outstanding customer service.

karen green  |  First Impressions 
Rating:
5.0

You have a rep. That don't know how to talk to your customers. She is very rude when she speaks to the customers. The manager on duty is very helpful and handles the customers very well.

Sherita Johnson  |  Overall Experience 
Rating:
3.0

I paid for 24 hour access and neither gate cards I was given was working. I had to call customer service twice to get in gate then again to get into building.

Schalena Zimmerman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tekesha cranford  |  Overall Experience 
Rating:
5.0

The staff was very helpful. The time and hours were always convenient for me.

karen green  |  Overall Experience 
Rating:
2.0

Staff was great and everything looked fine from the outside, but when we got into the gated area to store our new RV, it was scary. Mostly junk yard cars were there, some missing tires or wheels,

jerry devan  |  Overall Experience 
Rating:
5.0

I had a hard time finding my storage building because it was behind two gray doors that they forgot to tell me.

Earnestine Jones  |  First Impressions 
Rating:
3.0

Just glad my things where all in the same as I left it . No issues with my storage . Thanks UHaul!

renita brown  |  Overall Experience 
Rating:
4.0

VERY HELPFUL STAFF

Liz Ballard  |  Overall Experience 
Rating:
5.0

Nicholas was very kind and helpful! Couldn’t have been a more pleasant experience considering the circumstances I was in!

Isaac McMaster  |  First Impressions 
Rating:
5.0

I always get storage from u haul the one stop shop for your moving needs. Thanks for the great experience

Deangelo Reed  |  Overall Experience 
Rating:
5.0

Amy did a great job

paul brayman  |  Overall Experience 
Rating:
5.0

Went great in their maybe10 min i love it

steven hicks  |  First Impressions 
Rating:
5.0

I really appreciate how he helped me pick out a storage and he took me to storage down road and may show I know how to in storage room.

edna jones  |  Reservation 
Rating:
4.0

The employees over the 2 years of storage service was excellent to me.

JOHNNY WOODLEY  |  Overall Experience 
Rating:
5.0

were very helpful....friendly...remembered me

liz BALLARD  |  Reservation 
Rating:
4.0

Enjoyed my stay

melissa west  |  Overall Experience 
Rating:
4.0

I really appreciate being able to store my vehicle at your facility. I have and will highly recommend people to use you guys. Thanks for all you do. Thank you

neta davis  |  Overall Experience 
Rating:
3.0

Uhaul meets your needs and accommodations.

Phileta Pumphrey  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

    We have the most coverage in North America!

  • U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane

    Propane service delivered straight to your door!

  • Trucks for Sale

    We have the largest selection in the industry!

  • History

    We have an adaptive reuse program to better the environment!

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