Customer Reviews for U-Haul Moving & Storage at Barton St

8,908 reviews

2275 Barton St E   Hamilton, ON L8E2W8
(Barton & Nash, just East of the Red Hill Expressway)

(905) 560-3161

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(905) 560-3161

2275 Barton St E
Hamilton, ON L8E2W8
(Barton & Nash, just East of the Red Hill Expressway)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Mark Clausen 
Rating:
5.0

so my truck was not ready when i showed up but staff made it there goal to fix this fast so 9/10

TRAVIS CARBIS 
Rating:
5.0

Customer did not leave a comment.

Tyler Bevan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tanya Nock 
Rating:
5.0

Customer did not leave a comment.

Ryan SPOLADOR 
Rating:
5.0

you don,t have too do anything.

CHARLES LOTT 
Rating:
5.0

Customer did not leave a comment.

NATALYA VOVK 
Rating:
5.0

Always a pleasure to call upon Uhaul for my moving and storing needs. Never a let down.

Melissa Smith  |  First Impressions 
Rating:
5.0

Nothing really . Everything was as expected.. I will be back next week to set up our next trailer requirement .

robert leeming 
Rating:
5.0

Customer did not leave a comment.

ALEXANDERR BUTZOW  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARK MAYOT 
Rating:
4.0

Your server was rude ther was little bit of dirt on the rubber mat.in the back of the van it took less a minute to clean it he threatened to charge me extras if didn't clean it and then as l was rinsing the mat he raised his voice and said how you like it if someone bring the van back in that condition he was a total jerk about the situation the thing is l have given uhaul lots of business over years and never have l experience the rudness before he could have more polite when was taking to me and my son instead he decided to be standoffish its good thing he doesn't work for me cause I would not let him talk to customers that way

JOHNG BOVIN 
Rating:
4.0

Customer did not leave a comment.

Ionut Orbulescu 
Rating:
5.0

Nice good nothing much can do to improve as was good.

Christine Waselynchuk 
Rating:
5.0

Had a rattle leaving lot but installer fixed muffler bracket that was rubbing against hitch …good work

darin wilcox 
Rating:
5.0

Customer did not leave a comment.

MURRAY BELISARIO 
Rating:
5.0

Customer did not leave a comment.

william prado 
Rating:
1.0

Customer did not leave a comment.

Kalpit Puri 
Rating:
5.0

Customer did not leave a comment.

Avinash Puranik 
Rating:
2.0

The left mirron on the vehicle was loose so when I was driving on the highway, the mirror was moving all the time so it was super risky because I was not able see the back of the vehicle.

Emre Dogan 
Rating:
5.0

Customer did not leave a comment.

syed zaidai 
Rating:
5.0

Customer did not leave a comment.

Andrew Walsh 
Rating:
3.0

Customer did not leave a comment.

shelly cayer 
Rating:
5.0

Tom was amazing.

pam fraser 
Rating:
5.0

Overall great

Kevin Morris 
Rating:
1.0

You guys didn't give me my 1st month free and you didn't give my refund from when i paid for March but moved out March 2nd and did not receive refund From that...what's going on here?

Wilfred Hachey  |  Overall Experience 
Rating:
4.0

Very friendly staff Always willing to help in anyways

Caroline Lee 
Rating:
5.0

Customer did not leave a comment.

khaldoun alshahadat 
Rating:
4.0

Customer did not leave a comment.

Sarah Salise 
Rating:
5.0

Staff are very helpful and sincerely interested in others needs. I enjoy using the newer building for the convenience close to all lockers from the drive in garage.

Vaughn MacDonald  |  Overall Experience 
Rating:
5.0

Wonderful staff and clean unit No hick ups 😀

Caroline Lee  |  Overall Experience 
Rating:
5.0

At the Barton St location in Hamilton On Canada the Manager by the name of Collins was very helpful and nice and the facility was very well kept and the other staff was also nice 💯💯💯💯👍👍⭐⭐⭐⭐⭐

Paula Davis 
Rating:
5.0

Friendly service, great product selection, easy service transactions, overall great experience.

David Cake 
Rating:
5.0

The staff and management were very friendly and helpful. They were knowledgeable, fast and efficient!

Rick Bell 
Rating:
4.0

Customer did not leave a comment.

cindy lamarche 
Rating:
3.0

Person helping with the trailer to mow our car was a bit rude, maybe take a few lessons in customer service

LINDA KASAPOGLU 
Rating:
5.0

Equipment is always ready on time. I have booked the wrong trailer and they recommended I take the correct trailer which was cheaper. Great advice and ethics.

Sam Khalil 
Rating:
3.0

The staff can be more friendly

Christine Dragojlovich 
Rating:
3.0

The time it took & receptiveness of questions that I had already provided answers to when I booked online. Maybe once you have a booking go over the unit & park it in a designated spot & when the customer arrives have them go out and inspect it. Then meet them at the unit and if customer has no concerns send them on their way. I realize a vehicle would be a little more intense but for a trailer the time spent could be a little more streamlined. Maybe one of the questions when booking a trailer could be if the person renting is familiar with pulling a trailer to save both parties some time & effort.

Tim Newby 
Rating:
3.0

Customer did not leave a comment.

wendy wolfe 
Rating:
3.0

The gas tank should be full and ready for a trip. Not having to stop for gas as soon as you get going. The cab overhang leaked so all the boxes were soaked on the bottom which made it difficult to remove them! The drop off location was not correct yet there was a u haul sign in the window. When I called dispatch she didn't know about the location change. If someone wasn't doing renovations at that location I wouldn't have known where to drop it off. Big business! Not very organized! Won't recommend. Truck was filthy on the exterior!

Ken Meeboer 
Rating:
5.0

Customer did not leave a comment.

sherri mclean  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

samatha knight 
Rating:
5.0

Customer did not leave a comment.

Sherri Robinson 
Rating:
5.0

Highly recommend

Marcel Payette  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kelly Huis 
Rating:
4.0

We rented the 12x6 closed trailer and all the screws that secure the locking mechanism for the door were loose and kept falling out. This made it difficult to open and close the door.

Merches Tavares 
Rating:
5.0

The customer service representative who dispatched me was very pleasant and helpful. She answered all my questions with a smile. I always receive great service when I am there. Great staff and great service!

Nakeria Gilbert 
Rating:
4.0

I object to the false advertisement of $19.95 splashed in your trucks. It is a lie. And yes I knew it would cost more. Just be honest. Do not mislead.

RENZO LARRY 
Rating:
5.0

Customer did not leave a comment.

Gregg Mckerracher 
Rating:
4.0

Customer did not leave a comment.

Tina Santarelli 
Rating:
5.0

Customer did not leave a comment.

James Lyddiatt 
Rating:
4.0

Customer did not leave a comment.

GEORGE TEDJA 
Rating:
5.0

Very pleased with the service today. Will diffinetly recommend the Hamilton Nash/Barton location. Even had snow on my rental and the young lady went and got the brush to remove the snow. Awesome service TYVM.

Robert Ranger 
Rating:
5.0

Friendly and knowledgeable staff

Suda Duraiswamy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cheryl Poulin 
Rating:
3.0

The Lachine rental location for Uhaul is near the #20 highway and is very large. It "should" be the perfect place to rent equipment... however the knowledge and ability of staff on my recent visit was terrible and I would not recommend it to anyone because of the difficulty in transacting a trailer rental.

daniel mccarthy 
Rating:
5.0

Customer did not leave a comment.

Giovanni Morra 
Rating:
2.0

My wife and I rented one of your utility dollys, over the phone we were told the price, but when we got to the store we were told that we had to pay a 60 dollar deposit and the price of the rental would come out of the deposit. We took the money for the deposit out of a bill because your employee never said anything about a deposit over the phone. We used the dolly all day and when we returned it, we expected to get the rest of the money back, but no again your employee didn't tell us it would take 2 to 3 days to have the money returned to us. So that now completely screws over the bill we took the money from that we could have covered when we got the money back that same day. So I'll will never ever go to any Uhaul company again you take your misinformed, bull shit lieing company and it employees and shove them where the sun doesn't shine. If I need to move something I will take a shopping cart from Walmart before I walk in one your uhaul locations again....ps I'm still waiting for that money to be returned.

BRIAN COCHRANE 
Rating:
4.0

Customer did not leave a comment.

Robin Foster 
Rating:
4.0

Customer did not leave a comment.

GEORGE BURNS 
Rating:
5.0

Customer did not leave a comment.

Adrian Bailey 
Rating:
5.0

Amazing staff as usual. Always treated great and without any issues. Thank you Colin, Richard and Matt

Cecil Johnston 
Rating:
1.0

Customer did not leave a comment.

Mezgrin Pawfek 
Rating:
5.0

Maintain the cleanliness of the building and keep kindness to the customers.

Jhon Magno 
Rating:
5.0

Customer did not leave a comment.

ZORAN CUBRILO 
Rating:
5.0

I loved my service! they are very honest... kind... helpful and made me feel comfortable.

celia camilleri  |  First Impressions 
Rating:
5.0

Great service.

Brett Toner 
Rating:
5.0

The young man was very friendly and helpful!

Thomas Massicotte 
Rating:
5.0

The truck could have been a bit cleaner (inside and in the back of truck) I was not too impressed

Mario Giannotti 
Rating:
5.0

Customer did not leave a comment.

Akhil Sasi 
Rating:
5.0

Thanks for being there!

Karl Lehner 
Rating:
5.0

Customer did not leave a comment.

Julie Palmer 
Rating:
5.0

The app does not work to return after hours!

Mariusz Pawlak 
Rating:
5.0

Customer did not leave a comment.

Adrian Bailey 
Rating:
5.0

Customer did not leave a comment.

Craig Crawford 
Rating:
5.0

I can't complain very frenindly people and hood services

Hana Hamd 
Rating:
5.0

Staff very friendly and helpful. Would use again.

Brad Kozak  |  Overall Experience 
Rating:
5.0

Unless you could change the temperature outside, was a good day 😁

David Taylor 
Rating:
1.0

Customer did not leave a comment.

Darlene Anderson 
Rating:
5.0

Awesome services

nikky ade 
Rating:
5.0

I would say nothing very impressed very friendly staff very clean unit everyone i meet were amazing thank you very much

donna benner 
Rating:
5.0

No problems or extra surprise costs.

Angela Bottineau  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

RAGNESHKUMAR PATEL 
Rating:
5.0

The process quite simple from the beginning to the end The storage is the way to Self sufficient Park unpack and lockup 10/10

Caroline Lee  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Rose MacDonald  |  Overall Experience 
Rating:
1.0

There was no windshield fluid and it was snowing while i was driving on hwy . Im really disappointed with service

Mandeep BALJINDER SINGH 
Rating:
5.0

Excellent, prompt and thorough customer service from Colin and his team. They were able to sort out several issuews with our booking and made it worth our while to drive the extra distance to get a truck from this location.

Louise Murray-Leung 
Rating:
5.0

Customer did not leave a comment.

William Napper 
Rating:
5.0

Customer did not leave a comment.

david element  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SIPAN SIDO 
Rating:
5.0

Trailer had lights out but store it self was great

Paul Armstrong 
Rating:
5.0

Customer did not leave a comment.

Vaughn MacDonald  |  Overall Experience 
Rating:
3.0

Truck should be available for pick up and reserved location.

Jay Thomas 
Rating:
5.0

Customer service, equipment selection and condition was excellent!!

STEPHEN LAX 
Rating:
5.0

Customer did not leave a comment.

Adrian Bailey 
Rating:
5.0

Customer did not leave a comment.

Susan Mulholland  |  First Impressions 
Rating:
5.0

I have rented from this locations several times in the past. The customer service is outstanding. The place is clean and the moving vans are well maintained. I would definitely recommend to a friend.

Susan Mulholland 
Rating:
5.0

Customer did not leave a comment.

Marc Boswell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

william prado 
Rating:
5.0

Customer did not leave a comment.

RODNEY COMEAU 
Rating:
5.0

Both pick up and drop off was simple and quick. Highly recommended

Mike Mahaffy 
Rating:
5.0

Have more staff maybe so we don't have to wait for ever, feels like .

Jessica Doucet 
Rating:
1.0

Customer did not leave a comment.

Kalpit Puri 
Rating:
5.0

Customer did not leave a comment.

Stan Mashkin 
Rating:
5.0

Customer did not leave a comment.

Michelle Hammond  |  Overall Experience 
Rating:
1.0

The last 2 times I’ve rented car trailers from this location there was a problem with straps or winches. The winches wouldn’t release after having the car strapped down. The centre shaft of the winches were very rusty. And wouldn’t free wheel back to release the strap. I almost cut the straps. I used a hammer and chisel to turn them to release the straps. I know it’s Canada but the equipment hasn’t been serviced very good. Also 2 tires on the trailer were on the wear bars. I should’ve checked myself before I left the uhaul location. I didn’t notice until I moved the left fender to load the car. Please service this equipment better.

JONATHANALLAN ASSELS 
Rating:
1.0

We had a refund from this location and was told if we didn't come back that same day we wouldn't be getting our refund back and we couldn't make it that day considering we just moved so we had no choice but to forfeit our refund which in my opinion is absolute BULLSHIT

Stephine Crawford 
Rating:
5.0

Customer did not leave a comment.

David Kankis 
Rating:
5.0

Everything was great as usual ....Thanks

ALAN tRAFFORD 
Rating:
5.0

Nothing everyone was very nice

donna benner 
Rating:
5.0

Good service and help full

Richard Pine 
Rating:
5.0

I couldn't have gone to a better location. The service was awesome and the personal were excellent people to deal with. If I had to rent in Hamilton Ontario again that would definitely be the location I would go to. Thank you for everything.

grant glauser 
Rating:
5.0

Customer did not leave a comment.

Barry James 
Rating:
3.0

Front deck people are without experience….they both talk more than do work

KAROL JAGODZINSKI 
Rating:
5.0

Customer did not leave a comment.

Nyasha Chigwamba 
Rating:
5.0

Customer did not leave a comment.

jessica pemberton 
Rating:
5.0

Quick and easy...

Patricia Barreira 
Rating:
5.0

More info about an U-Haul app, for it doesn't work when it's needed.

Yolanda Saucedo 
Rating:
5.0

I have rented multiple trailers and just got a storage unit. Love this location, friendly staff who always try and make things as easy as possible.

Craig Waters  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lilian Medeiros  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Marc Boswell  |  First Impressions 
Rating:
5.0

Very knowledgeable and helpful staff I would recommend this facility to everybody

octavian nenu  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michelle Hammond  |  First Impressions 
Rating:
5.0

I marked access hours as not being convenient as its only until 10 pm Just think it would help out if it was at least until 12 am, that way giving more time for people getting off work little bit later. Just my 2 cents, thanks.

clint cadreau  |  First Impressions 
Rating:
5.0

The uhaul employee was really helpful when elevator would not let us off 3rd floor. He "Subway" came right out to help us and didn't leave until we were OK. Thank you!

Sarah Wassink  |  Online Move In 
Rating:
1.0

We had a regrettable experience dealing with a storage facility at 2275 Barton St E in Hamilton, Ontario. It started from us renting a 10’x15’ storage unit on August 20, 2023. No one informed us that this would be a “split” unit containing of two smaller units until we filled one of the units (10’x10’) and realized we don’t have enough space. We were informed that there is a second smaller unit (5’x10’) is part of this rental agreement. While that was an inconvenience, we were prepared to live with it. However, when we opened that unit to put our items, we noticed a pervasive and foul odor in the unit. We reached out to the staff at the counter and was informed that we need to contact the facility manager. We called and left a voice mail to Colin Weese, and after not receiving response, we emailed him on Wednesday September 6, 2023. The lack of response was deeply disappointing, especially given our efforts to engage with the company in a constructive manner. After waiting for a few days and not getting a response, we approached a front counter again on September 10th, 2023. We only asked to exchange a location of the small units as our larger units was already full and we would not be able to move our stuff ourselves and could not afford to pay movers. Front counter staff informed us that the only options available to us: move our stuff from both units to a different location; stay in the existing units, or move out of units. We explained that due to the health issues we are not able to move stuff ourselves, and cannot afford paying movers, and both alternative options would require us to go to external movers to complete this task. However, front counter staff refused to work out a solution for us constantly making reference to the ”system that would not allow us to switch only one unit”. We insisted to discussing this matter with the manager, who only confirmed that these are the only two options available to us as an alternative to stay in the existing units. We explained that due to our health issues we are not able to make this move ourselves; our plea to the manager to be compassionate and find a resolution left unanswered. Our encounter with front counter staff on that day only exacerbated our frustration. The employee we interacted with was not only unprofessional but also displayed a complete lack of courtesy. They used phrases like "let me finish," "you don't understand," and "I know what I'm talking about," and raised her voice during our conversation. We’ve been a loyal customer of Uhaul for many years, and have never been treated this way before. We regret choosing this location for our storage needs.

ALEXANDER TYUTYUNNIK  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lilian Medeiros  |  Online Move In 
Rating:
5.0

Everything was excellent

SOKAYNA HUSSEINI  |  Overall Experience 
Rating:
5.0

A+++

ALEX NENU  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Holly Thomson  |  Overall Experience 
Rating:
5.0

Storage facility was awesome

alfonso salemi  |  Overall Experience 
Rating:
4.0

We had a great experience other than our credit card being charged for an extra month after we had already emptied our storage container. Thankfully we noticed, called, and it was corrected promptly. Furthermore, we read on Facebook that the facility was broken into and 5 units were entered and stolen from, which was after we emptied our unit. We consider ourselves lucky and this is what makes me reluctant to recommend the UHaul Storage. But other than that our experience was great and the staff, especially Colin, was so helpful, professional, and friendly.

Courteny Mcfarland  |  Overall Experience 
Rating:
3.0

Had difficulty when I had lost my keys for my lock. Staff was a bit curt on the phone, and I had difficulty reaching them more than once.

Sean Leckie  |  Overall Experience 
Rating:
5.0

Very good staff and friendly

hernan rafol  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nadia Rizzuto  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nadia Rizzuto  |  Overall Experience 
Rating:
2.0

Storage locker was not as advertised. We expected a main-ground level unit and when we arrived it was up a set of stairs with no elevator access. Making us unable to use the dollys provided and move items in and out easily. Our locker and the hall too it was also very poorly lit, not able to see of what we were doing or moving in our unit. I had emailed about my concerns and asking to move to a ground unit and no response. We did not stay longer than our free month period because of this. Took our belongings elsewhere.

Aaron Grace  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

sandra walker  |  First Impressions 
Rating:
5.0

Always enjoyable coming in renting, either trucks or trailers. Very convenient, the staff are always curious, friendly and helpful. Thank-you very much U-Haul!

Mike Green  |  Overall Experience 
Rating:
5.0

always good.

CHARLES LOTT  |  First Impressions 
Rating:
5.0

I appreciate you at U-haul. I always find something helpful.

JOANN ADORANTI  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jason Grech  |  Overall Experience 
Rating:
5.0

Lovely bright and clean, being able to unpack truck indoors was great and the use of all dollies really sped things up, wonderful facilities.

Andrea Watson  |  First Impressions 
Rating:
5.0

The staff were extremely friendly, patient and helpful in explaining things to us who maybe having a “senior moment”. My only concern is the placement of the “Arm/Disarm” login. I saw a few people, myself included, keep going to the keypads closer to the sliding doors. It probably isn’t possible to change the location of the sign in pad, therefore I would suggest a large sign above it. A sign reading LOGIN AND OUT HERE on the wall above the keypad may eliminate a lot of confusion for new customers, and not take the employees away from their other duties to assist us. I would definitely recommend your site to others.

SHIRLEY WETHERUP  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mary Alampi  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

len Whittaker  |  Overall Experience 
Rating:
5.0

Online was a bit of a issue had to phone uhaul to sort out log in and reservation... But actual experience at physical uhaul site was excellent.. Very helpful individuals, excellent

Kal Kler  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Brad Kozak  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

PAULO DOS SANTOS BRANCO  |  Overall Experience 
Rating:
5.0

Great experience. Very clean and secure. Staff and Colin were amazing and very informative.

Laurie Johnston  |  Overall Experience 
Rating:
5.0

All staff knowledgeble and friendly

octavian nenu  |  First Impressions 
Rating:
3.0

I feel bad when i lost my key for my storage and no one from the staff help me im almost begging for help but no one helps.

Arnold Perez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angela Diserio  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER TYUTYUNNIK  |  First Impressions 
Rating:
1.0

Lack of knowledge Very slow service Personal service necessary

Flo Roque  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

alfonso salemi  |  First Impressions 
Rating:
5.0

Check in was very efficient. Staff that I dealt with ha excellent customer service skills.

Donna Panchuk  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

greg ferris  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linda Packham  |  First Impressions 
Rating:
5.0

The staff were very helpful in explaining the process to access the storage unit.

SHIRLEY WETHERUP  |  First Impressions 
Rating:
1.0

Ill never use Barton and nash haul again and as for my experience with them sure they are nice when you go in and rent a truck or rent a storage unit but god forbid you being on odsp and not able to get someone to drive when they wrongfully and illegally evict you for baby powder being on the units floor because you want to keep the smell from your dirty clothes to a minimum

Tim Core  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Margarida Miranda  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

PAULO DOS SANTOS BRANCO  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Katelyne Clark  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wioletta Krol-Wawrzynczyk  |  Overall Experience 
Rating:
5.0

Great service and very friendly and fast

paul leonard  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Devin MacDonald  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

gail st  |  First Impressions 
Rating:
5.0

Thank you

Yanai Ghrenassia  |  First Impressions 
Rating:
5.0

It’s all good with me

Claude Ranger  |  First Impressions 
Rating:
5.0

I have rented from Mike and the staff at a different location in Hamilton 2 years ago. My experience then was great as well, when I went into the Barton st location I recognized one of the female at the counter that I had rent from the other location and she was amazing with helping me out. Dealing with the staff at Barton st was a great relief, they made it easy for me as I was already feeling the stress of the move. Great Job 👍

John Johnston  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

greg ferris  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

COLLIN RATTRAY  |  First Impressions 
Rating:
5.0

Staff was very friendly and helpful.

Russell Albers  |  First Impressions 
Rating:
3.0

The customer service worker was more focused on her personal phone than ensuring I knew everything. The unit is great though. No complaints about that.

sarah martiin  |  First Impressions 
Rating:
5.0

Your facility is always clean , and your staff is friendly and helpful .

arlene bowman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wioletta Krol-Wawrzynczyk  |  First Impressions 
Rating:
5.0

Staff very friendly and knowledgeable and accommodating

Lucy Mosca  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Debbie Arsenault  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

greg ferris  |  First Impressions 
Rating:
5.0

Great service from the Barton Location!!

lovelie spencer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jonathan elder  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ruby Mullins  |  First Impressions 
Rating:
5.0

Thanks…

ismail kus  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Winifred Udounwa  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

diane de-ll  |  First Impressions 
Rating:
5.0

Excellent!!! *****

ajit kaur  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

len Whittaker  |  First Impressions 
Rating:
4.0

Clean an very helpful staff

Alain Pelchat  |  First Impressions 
Rating:
5.0

Very nice and friendly staff. The new faciltury is excellent.

Snehal Vyas  |  First Impressions 
Rating:
5.0

I would highly recommend this particular location at Barton/Nash for all your moving and storage needs. The staff are amazing! The manager Colin is absolutely the nicest human being on the face of the earth, he was kind, compassionate and so very helpful to my family and I during our time there for our storage unit. Thanks again to the staff and Colin, you guys are the bomb!!!🥰❤️

jessica loyer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cathy Corradetti  |  First Impressions 
Rating:
5.0

Colin was very easy going I was treated very good there

Shane Gauthier  |  Overall Experience 
Rating:
5.0

My story dealing with Uhaul from Dec1 to Jan 9 is one too long for this space; so I will simply summarize my entire experience with the staff at UHaul as wonderful. From Tom, the manager to Collin and all other staff . I wish I could remember everybody's name; even the lady who keeps the storage centre spotless. Everybody bent over backwards to go the extra mile to make my business with Uhaul go convenient for me and very pleasant. My special thanks go to the manager, Tom. He turned a couple of potential problems for me into problems solved! I walked away on Jan. 9th from UHaul only with gratitude and not one regret of having dealt with anybody there.

Cahl Brown  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Asia Bailey  |  First Impressions 
Rating:
1.0

Rodents got into the unit and left faecies over a lot of my stuff and chewed through a sofa and several other things as well as finding a dead mouse in the kitchen equipment I was storing. I threw everything out as a result. I complained twice to management about it and was told someone would contact me but I didnt hear anything from them. When I asked if they had a problem with mice, they said that they had only had one other incident that month despite there being mouse traps in the corridors. I think that this was an absolute waste of money, a disgusting storage unit and poor customer service.

Robert Holmes  |  Overall Experience 
Rating:
1.0

Hated the steep stairs,no elevator

thomas harapnuik  |  Overall Experience 
Rating:
5.0

Amazing team at Barton and Nash in Hamilton.. friendly welcoming.. willing to go over and beyond really appreciated the help. Thank you.

GEORGINA JOSLAN-tyson  |  First Impressions 
Rating:
4.0

All the staff were so accommodating and friendly at all times. I would highly recommend this Barton and Nash location to anyone needing any storage needs. Thanks to all the staff for everything😉

Debra Maser  |  Overall Experience 
Rating:
5.0

You guys had my stuff for six years and I only visited once. Aside from a thin layer of dust my stuff was in exactly the shape I left it. Thank you.

RYAN MANZUTTI  |  Overall Experience 
Rating:
4.0

Very good service Colin was as helpful as you could ever want Very satisfied with everything.

Gary Sears  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Duke Osmond  |  Overall Experience 
Rating:
2.0

The had a water leak. I informed the staff but the problem didn’t go away

Eileen Tallach  |  Overall Experience 
Rating:
5.0

Staff were very helpful and friendly. Couldn’t help enough. Collin was especially helpful in showing us what to do .this is a great company to rent from. Thank you.

Gary Sears  |  First Impressions 
Rating:
5.0

They are very friendly and helpful I definitely got what I paid for

Debra Maser  |  First Impressions 
Rating:
5.0

The manager Colin is great, very helpful and very helpful with everything it takes to have a storage unit with him.

jeffery hubbert  |  First Impressions 
Rating:
5.0

Colin was so Patient and understanding. He answered all our questions. And he didn’t rush us and make sure we understood everything.

Bernadette Caluori  |  First Impressions 
Rating:
4.0

The equipment is clean and the trucks run well. Very quick and efficient to rent a van or truck.

Glen Brown  |  Overall Experience 
Rating:
5.0

I was there for 2 hours as 3 of the gentleman working behind the counter had difficulty processing the reservation. They had to call manager and tech support. The workers were all very polite and apologetic. Very nice guys , even offered assistance after. Great staff!!!

COLLETTE STENHOUSE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Harry Mills  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Harry Mills  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LEE HANSEN  |  Overall Experience 
Rating:
1.0

I reserved a room and it was not available when I got there! Was offered another one which unbeknownst to me was more money! Paid for it and 3 days later got a letter stating I was late on payment and would have to pay a late fee! Went in and was told not to pay as I already had and that the company does this all the time! Received another notice maybe a week later stating the same! Was told by counter person (who was friendly) that it was NOT the correct price and to not pay. At the start of next month I received another letter stating same price, so I went in and was told by the same person he would talk to manager and see about getting the price I was quoted on the internet. I was told by him that if the manager would not agree (which I was told NEVER HAPPENS) that I could move out and not be charged. A week later when I did not get a answer, and looked at my credit card statement I had already been charged! When I went to see what's up, I had the unpleasant experience of meeting the manager one (Colin Reese) who was nothing like any of the other people who worked there. He was rude, ignorant and unwilling to listen. His only and final answer was that (I was wrong, and that's that!) I told him I was not happy and would leave a review. His words were I DON'T CARE! DO WHAT YOU HAVE TO! For sure do not go to this place, but if you must definitely don't deal with the manager as you will get nowhere!

Clint Letendre  |  Overall Experience 
Rating:
5.0

Clean facilities and friendly staff.

Clint Letendre  |  First Impressions 
Rating:
2.0

The storage unit leaked on one of me collector games and ruined it. My unit was moved without my knowledge and a table was broken. So no I Will never store anything with uhaul

Jerry Lindsay  |  Overall Experience 
Rating:
4.0

no thanks

BRIAN JACKSON  |  Overall Experience 
Rating:
3.0

My rating is average because I was told my unit was being demolished and would have to move ASAP. I arrived at 3pm and talked to office. I was told they were transferring me in a U-box and would get one delivered to my storage unit. After about 30 minutes the guy drove up saying they were just figuring out what they are doing and would just be a little while longer. After 2 hours of waiting I went back into the office to find out what was going on. The guy called his boss and was told they are moving me to another unit not a U-box. I was told the first month was free but I needed to pay the 18.00 insurance fee. I had forgot my wallet but need to come in to pay my other unit in a couple of days. I had to then go back unpack my truck of the things I was bring home and repack with the boxes to move into the new unit. I received an email a couple of days ago saying that there was a 15.00 late fee on thec18.00. After being left sitting for over 2 hours you people are trying to charge me a late fee on 18.00 this is ridiculous.

SANDRA ELVES  |  First Impressions 
Rating:
1.0

The 8*12*8 is 6.5 ft wide. Had to go elsewhere. Staff was great.

jacob gaudet  |  Overall Experience 
Rating:
3.0

My unit I had leaked when it rained I lost a lot of clothing due to the unit leaking now i have to replace all the clothes and blankets I lost, my son's xbox got ruined from the rain. It was a horrible unit.

Gerald Hewer  |  Overall Experience 
Rating:
1.0

On May 20, 2021 I booked storage as we sold our home and need storage for a short time. The storage was book and was told given the pass code to enter after hours but the MOST important part they left out was that the access code wouldn't work until after 24hrs, hence why we were locked out. We had to leave all our furnitures in the truck, park on a street. We returned May 21 to store our stuff and was told that, no elevator, so we we forced to cancel the storage and had no were to store our furnitures. Just horrible and very incompetent service.

Michelle Palmer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jovan Kerr  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

anna-kay lawman   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barbie Fitzsimmons   |  Overall Experience 
Rating:
5.0

The staff at Barton and Nash are always friendly and efficient.

Brenda Dion  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mark fraser  |  First Impressions 
Rating:
5.0

This was my first time using any type of storage facility and would highly recommend Uhaul!

Cheryl Condello  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MILIQUE GUMBS  |  First Impressions 
Rating:
1.0

Mice infested, staff couldn’t care less about our concerns, Store Manager did not return our phone calls despite numerous calls made and messages left. Some of our belongings were damaged (carpet) and no one bothered to help nor provide some sort of compensation. Will never use uHaul again for any kind of service. Every facility may have its challenges however, customer service is extremely important and no one seemed to care. Perhaps further training is required with this location staff. If there is still no further follow up after this review, further reviews will be made available online including evidence (pictures taken).

LISETTE FREITAS  |  Overall Experience 
Rating:
2.0

The person that was working should not have been working they didn't seem like they wanted to be at work I asked for a lower unit I have a lot of items to put in the storage I waited 40 minutes to get served once I obtained my key I went around the facility to enter my unit and realized it was on the top level I went back to say that the unit is not on the lower level and I was told that you couldn't do anything about it that I would have to go around the building and wait in line again after lugging in all my valuables onto a dolly from my vehicle into the facility and it was very frustrating therefore due to the attitude of the employee I decided to cancel and I did not go ahead with renting a storage unit from U-Haul however I did use the truck for that day to bring my valuables and stored items to another facility however the vehicle rental division as always was excellent but your staff on Barton Street is very young and they don't want to be there when you work somewhere you have to take pride in your job and make the people feel welcome and listen to the people when they are making requests because we the customers are the ones who grow your business to a large successful business that you are today

Marco Fanelli  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Benoit Grenier  |  First Impressions 
Rating:
2.0

Unit not advertised accordingly. Some women who was clearly just evicted and looked like she was living in the unit was camping outside and in the way. Moved my stuff down the street the next day

Micheal Duncan  |  Overall Experience 
Rating:
1.0

Complaint filed with U Haul Ref# 2684822 to date no response. Very disappointing for such a large organization especially with health and safety issues not to mention lack of customer service.

teresa zaruka  |  Overall Experience 
Rating:
5.0

The staff at the Nash and Barton Location are absolutely Amazing, Management was always exceptionally helpful and I would definitely come back to this location and recommend anyone I know there! Keep up the great work guys....

Debra Roberchaud  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cheryl Condello  |  First Impressions 
Rating:
5.0

There could be some regular cleaning of the ground in the area

Alison Fox Robichaud  |  Online Move In 
Rating:
4.0

There is a lot of broken glass in unit when first opened as well as on the ground all around the units.

Angela Gibbons  |  Overall Experience 
Rating:
5.0

Highly recommendable. Staff are helpful. Best service. Keep up the good job. Thanks lots.

Jane Kamau  |  Overall Experience 
Rating:
3.0

Great location and the staff was excellent, The locker itself was very dirty and there was broken glass on the floor. They should be swept out after every rental.

michael mckinley  |  Overall Experience 
Rating:
4.0

I used the Storage facility for a short time, to help me organize my home. The space rented was compact.

JANE HENRY  |  Overall Experience 
Rating:
2.0

The storage unit I had received , the door was rusted up , difficult to open and shut the unit and the door was literally falling apart they said they would fix when I got it never was looked at !

AMANDEEP SANGHA  |  Overall Experience 
Rating:
5.0

Went above and beyond. Great team

Carl Burnet  |  Overall Experience 
Rating:
5.0

The nice gentlemen who helped me with getting my storage was amazing I would reccomend this place to everyone

Lorraine Gillard  |  First Impressions 
Rating:
5.0

Staff at Barton U-Haul are awesome!

Rich Wolff  |  Overall Experience 
Rating:
5.0

A uhaul worker in the yard noticed us trying (failing) to move in a big bookcase and offered to help my husband carry it up the flight of stairs to our unit. He was a godsend!! So nice of him

evelyn antoncic  |  Overall Experience 
Rating:
4.0

A little overpriced but was good to me!

TINA WILEY  |  Overall Experience 
Rating:
2.0

The pick up in Niagara falls was excellent customer service..however when i dropped the truck off in Hamilton, customer service was not great, including a phone call with the 1 800 number

Rick Adamo  |  First Impressions 
Rating:
1.0

After 1 year storage, I discovered that at about 1/2 of my household contents ($20,000 worth) was destroyed by rodents. I called customer service, with no resolve. Worst customer service ever!

CATHY DICKSON  |  Overall Experience 
Rating:
4.0

Full transaction pleasant and professional

Gail Cerekwicki  |  Overall Experience 
Rating:
5.0

Everything was good, I wasted no time unloading U-Box and moving my stuff home.

Dmitri Karshakevich  |  Overall Experience 
Rating:
4.0

Charges were fair and affordable. It was advantageous to have longer-term storage of the u-boxes available. We noticed some evidence of minor water drops on some furniture.

Larry Westlake  |  Overall Experience 
No reviews have been submitted for this location.

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