Customer Reviews for U-Haul Moving & Storage at Arden Way

2,175 reviews

1324 Arden Way   Sacramento, CA 95815

(916) 993-5710

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(916) 993-5710

1324 Arden Way
Sacramento, CA 95815

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Cory - the site Manager - was extremely helpful whenever I ran into difficulty trying to rent a truck - I have been with U-Haul for years He Is the most personable knowledgeable experienced person I have met at U-Haul He will always be my go to guy to get things done in the future

BOB SHRADER 
Rating:
5.0

Customer did not leave a comment.

eliseo meza 
Rating:
5.0

The customer service team was very helpful.

shannan williams 
Rating:
5.0

amazing service, the manager was kind

DESTINEY CAVAZOS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SATISHKUMARREDDY BANDLAPALLI 
Rating:
5.0

Best U Haul location ever!

Emily Searls  |  Overall Experience 
Rating:
5.0

THE PEOPLE WHERE THE BEST PART!

NAYELI MAYER 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Lulow 
Rating:
1.0

My storage was robbed they stole about 10,000.00 worth of stuff. Only there one month. There are no cameras manager refused to help me. If I ran the place I would do everything to help my customers didn't phase him a bit and the girl that works there had to different reasons why they put a lock on it first she said it was open then she said my payment was denied that was not true cause I paid vet. 600.00 on the 5th they bill on the 1st. They never notified me at all they have my number and email if It was open I know it was locked my lock was still on it. there was some kind of Slim Jim up the side of the wall when she removed the lock she pull it out. Don't let the card sliding and alarm setting fool you. I believe It was an inside job I know it was.

julie mcpherson  |  Overall Experience 
Rating:
5.0

I think the location is excellent and Corey was very professional and courteous, I will be back to this location.

MACARIO AGUILAR 
Rating:
5.0

Is wish there were more Corey in this society He is a quiet gentleman and representing your company so well, Nader Monem President Commercial kitchen Design and Consulting

NADER MONEM 
Rating:
1.0

you charged me 55 dollars when i only traveled 17 miles wow your trucks get 4 miles per gallon and you never revealed a 30 dollar gas surcharge to me when i rented

Michael Iadanza 
Rating:
5.0

Customer did not leave a comment.

Willis White  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chantelle Comeau 
Rating:
5.0

Customer did not leave a comment.

Ryan Johnson 
Rating:
5.0

Quick and easy rental. Customer service was helpful and pleasant. Christian was really nice.

Mara Wildfeuer 
Rating:
5.0

Nothing the customer service is was great and really help me out in my time of need

Stephanie Howard 
Rating:
5.0

Customer did not leave a comment.

Ed Fowler 
Rating:
1.0

I was given a fake number from the manager, and was also given a 24ft truck with no gas cap.

Ashleigh Gutierrez 
Rating:
4.0

Customer did not leave a comment.

Aaron Ruiz 
Rating:
4.0

manger was great and very helpful.

Derrick Bell 
Rating:
4.0

The staff was really nice and thorough with the move in process. The facility was nice and clean and up kept as well.

alina caldas  |  First Impressions 
Rating:
4.0

Let the customer know if there’s a credit going back on the credit card other than that everything was great

Alphedia L coleman 
Rating:
5.0

Customer did not leave a comment.

Nichole Creer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

riccardo tonelli 
Rating:
5.0

I want to cite the compassion and excellent service demonstrated by Corey Brown. When we arrived, all the computers (for U-Haul) were down. He lent us a dolly and blankets so we could begin work. He later called us as soon as the computers came up to pick up the truck. His manner of speaking with everyone was calm and exemplary in a tough situation. Excellent employee for U-Haul!!!

David kissinger 
Rating:
5.0

Customer did not leave a comment.

Crystal Higgins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lavonne Meyer 
Rating:
4.0

Customer did not leave a comment.

Markus Thesman 
Rating:
5.0

Customer did not leave a comment.

JIMMY SAETERN 
Rating:
1.0

We scheduled to have 1 of 4 boxes picked up at 9:00 am. When we got there they had us picking up 4 boxes at 10:00. Once everything was done they told us the system showed we picked up 4 boxes and they haven't been able to correct this 4 days later. Ridiculous!

chandra Scott 
Rating:
5.0

Customer did not leave a comment.

Laurene Berkley 
Rating:
5.0

Cory is great

enice white 
Rating:
5.0

Customer did not leave a comment.

Vince Hairston 
Rating:
5.0

Great customer service real helpful an friendly

carl perez  |  First Impressions 
Rating:
4.0

😲👌 Very nice, very nice people. Clean facility Outstanding workmanship Very nice location. I will rent again 5 star rating from Clarence chocolate junior.

Clarence Chocklin 
Rating:
5.0

Corey and the staff were great! Very professional, took care of everything quickly and efficiently. I've used several locations over the past 2 weeks on a work project, and this location by far was the easiest to work with. Thank you again!

Sarmento Gouveia 
Rating:
5.0

Customer did not leave a comment.

eimaan ali 
Rating:
5.0

Front check out was friendly and professional.

thai lao 
Rating:
1.0

They broke the lock and stole my stuff.

Ryan Constien  |  Overall Experience 
Rating:
5.0

We had a fantastic experience on both coasts. All staff was friendly, punctual, and helpful.

Seth Keller 
Rating:
5.0

Great service thank you !

Fred Martin 
Rating:
1.0

My unit was burglarized and the insurance did nothing neither did the staff they didn’t care that’s why moved to another location

Michael Casper  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jason Kellar 
Rating:
5.0

Customer did not leave a comment.

Dina Carlson 
Rating:
5.0

Customer did not leave a comment.

norma coronado 
Rating:
3.0

Driver leather seat ripped, headlights were dim, Gear shift misaligned when putting truck in gear and no dolly provided. App check in keep glitching on me when uploading photos.

MATTHEW SLOAN 
Rating:
5.0

Corey was awesome. Thank you!

Curtis Splan 
Rating:
5.0

You were professional , helped me out nicely. Thanks

michael Hernandez 
Rating:
3.0

My reservation started off horribly by having to switch to the Arden location because they didn't have my truck ready at the location I reserved it at. The truck I got didn't have the part that holds the dolly to the side of the truck, so I made sure I didn't get charged for it. When I talked to customer service to have my name put on the account, as the reservation was technically under my wife's name, they didn't actually add me to it, so when I called to reserve the truck for another day they had to call her instead, which was an inconvenience at the time. Overall the entire reservation was below average, but the Arden location was fine.

BREANA ROBERTSON 
Rating:
5.0

Customer did not leave a comment.

VERONICA RODRIGUEZ 
Rating:
5.0

Speedy in and out, will definitely go again. Tried calling before I went but they could use improvement on the phone side customer service side. In person though a 10!

ANTONINO DOMINGUEZ 
Rating:
1.0

I was not able to access my unit after office hours even though it was within the access hours. I tried to reach out to the manager and he never responded. I went in the next day to the office and waited for 20 minutes for anyone to show up, it ended up being the manager who was on his phone the whole interaction. Worst place, do not rent here. The location on Glenrose was wayyy better

Yahaira Cardozo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

OKSANA MORHUN  |  First Impressions 
Rating:
3.0

Did not have dollie’s in truck as requested. Didn’t know until too late.

Jennifer Rossi 
Rating:
5.0

Customer did not leave a comment.

anthony calabro 
Rating:
5.0

Christian was amazing helping me rent my car cargo van. He was very patient, high knowledge of information with the company. He walk me out to my cargo van and even pulled it up for me from parked back on the wall. Thank you so much Christian we need more people like you you are wonderful amazing person. Keep up the good work I see you definitely being a manger moving up real soon :)

Tierra Scott 
Rating:
5.0

Customer did not leave a comment.

CAMERON PATRICK CARTER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edgar Sanchez 
Rating:
2.0

Train staff more adequately on how to hook up a trailer. There was a-lot of confusion on how to move a trailer that was in the way of the trailer they were renting me. The gentleman who was hooking up the trailer to the truck wasn’t very confident and didn’t have a lot of experience with the process. I assisted him since I have done this many times, but if there was someone who doesn’t know what they are looking at the trailer wouldn’t have stayed on their vehicle for very long.

RICHARD FLANDERS 
Rating:
5.0

I dropped the truck off at the Arden and 80 location where this really nice Hispanic guy with blue eyes helped me. The people in the building also helped figure out a weird charge that popped up for no reason. They waived the weird charge and I was on my way. Thank you U-Haul I will be coming back if I ever need help moving again.

Brittney Wells 
Rating:
5.0

This location is my go to for all my moving needs

Nigel Buggs  |  Overall Experience 
Rating:
5.0

Just a simple drop off for me but they did a good job checking me out.

Joshua Forwood SPEC-TRAILER 
Rating:
4.0

Customer did not leave a comment.

Ingrid Pinkett 
Rating:
4.0

Customer did not leave a comment.

ARLENE CONTRERAS  |  Overall Experience 
Rating:
3.0

We didn't really interact with the person, she just took the keys and said I would receive a final receipt.

Charlene Kile 
Rating:
5.0

Customer did not leave a comment.

Andrew Torres 
Rating:
5.0

Thank you, Corey!

Betty Johnson 
Rating:
5.0

Customer did not leave a comment.

MUHAMAD MUGHIR 
Rating:
5.0

Customer did not leave a comment.

julius monteron  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

keiante fox  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert Baker  |  Overall Experience 
Rating:
5.0

Bottled water. coffee. For the people that's working hard. It's just a thought, don't really need it, but that would approve the business there.

Anthony Mccauley 
Rating:
4.0

Corey was very helpful, the process was smooth.

Megan Hopper-Young 
Rating:
5.0

What a clean truck good auto to customer service.

MOUTASEM KAWARIT 
Rating:
5.0

Cory the manager is a great person he always go up and over his job to help I really appreciate him

Azure Brewer  |  First Impressions 
Rating:
5.0

N/a

Nigel Buggs 
Rating:
5.0

Quick sign up and brand new facility.

Anthony Williams  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JIMMY SAETERN 
Rating:
1.0

The worst experience I have ever had with U-Haul and I've been renting from u-haul for 30 years. When I get there the gas cap has been removed and is dangling and the truck had a quarter tank of fuel I'm new to the app for the 24/7 pickup and I'm not that tech savvy but I know it never prompted me to take any pictures. I have rented from U-Haul long enough to know so I took pictures myself it had the proper mileage on it that I was picking it up it had the gas that was in there in the photo so I figured I'm covered, wrong the manager tries to charge me as if the tank was full when I go to show him the picture he won't even look at it the rudest management I have ever dealt with in my life I will never go to that location again. I may never use U-Haul again that's how bad it was they charged me for cleaning it it was pouring rain the whole time I had it and they charged me for washing it I've never washed a U-Haul truck when I brought it back never not once did I have to actually physically give a car wash to a U-Haul and I've never been charged.

Jon Anders 
Rating:
1.0

After I picked up the trailer and brought it home to start loading it, I saw that U-Haul failed to remove a lock that was on the door!!!!!! I called support, and they were helpful, but it would take too long to send someone out, so I bought a bolt-cutter ($17.99) and removed the lock myself. It was clear that the U-Haul dealer must not have even checked in the back of the trailer, or they surely would have seen the lock on the door. The dealer should be required to explain how to open and lock the back door, so that they would notice locks, or items still left inside the trailer, etc.

Roger Pearson 
Rating:
5.0

Customer did not leave a comment.

Eileen Peebles 
Rating:
5.0

Customer did not leave a comment.

JIMMY SAETERN 
Rating:
2.0

Customer did not leave a comment.

REGINALD CAPERS 
Rating:
1.0

I was charged insurance when I had my own and was told I couldn’t get reimbursed for being charged for it

Clemmieka Fields 
Rating:
5.0

Nothing Cory is amazing, friendly, and efficient. He's the only one there and always gets me in and out.

CHRISTOPHER bell 
Rating:
3.0

The alarm kept going off while we were trying to unload. The staff were very friendly although slow.

Elizabeth theyer  |  First Impressions 
Rating:
5.0

The Manager Corey Brown was very helpful and always professional.

Alpha Wright  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aleksei kislin 
Rating:
4.0

Customer did not leave a comment.

CHRISTA MORRIS  |  Overall Experience 
Rating:
4.0

Don’t make reservation's for trailers unless the customer knows they have the light plug! Thanks God bless

Charmaine Evans 
Rating:
5.0

Customer did not leave a comment.

Nelson Rodriguez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darlene Gonzalez 
Rating:
5.0

Customer did not leave a comment.

Yolanza Lutin  |  First Impressions 
Rating:
5.0

Nothing! The lady that helped me was so nice and friendly and she explained things to me. She was great!

Yolanza Lutin 
Rating:
1.0

Customer did not leave a comment.

jose belmonte 
Rating:
5.0

Customer did not leave a comment.

mike maloney 
Rating:
5.0

Add trash cans inside the storage facility, along with a couple of carts

LUIS BARJOLS 
Rating:
5.0

The staff there is awesome in every way Corey is a great manager and he and his staff really cares a lot about the people who rent the storages there my hands off the Corey and his crew God bless you guys in every way

LESHON MITCHELL  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JIMMY SAETERN 
Rating:
5.0

Customer did not leave a comment.

BRUCE HOFFMAN 
Rating:
5.0

Customer did not leave a comment.

Daniel Baptista 
Rating:
5.0

Customer did not leave a comment.

MARY HUTTNER 
Rating:
4.0

Customer did not leave a comment.

INGRID PINKETT  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Nathan Colgan 
Rating:
5.0

The access hours to the storages would have been better for people who work and get off late. Most storages are closing their access at 10pm

SANDRA LOPEZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

diane dobbs 
Rating:
4.0

Customer did not leave a comment.

Lorraine Lee 
Rating:
3.0

You must go inside for help

Jeffrey Urbina 
Rating:
5.0

Customer did not leave a comment.

miles beach 
Rating:
5.0

Thank you!

Bum Choe 
Rating:
5.0

Customer did not leave a comment.

FAITH KEIKOA  |  Overall Experience 
Rating:
4.0

The staff there is really good and knowledgeable. I like this location because they make it easy to do business. Thank You! Gary

GARY HENSON 
Rating:
5.0

Customer did not leave a comment.

gerald mitchell 
Rating:
4.0

Stop using whatever cleaner/shining agent they use on the cab floors. It makes them extremely slick on rubber soled shoes and if not careful you can slip getting in and out

darren butler 
Rating:
5.0

Customer did not leave a comment.

Jedrek Wilcox 
Rating:
3.0

Customer did not leave a comment.

Daniel Blomquist 
Rating:
4.0

Customer did not leave a comment.

Ed Hight 
Rating:
1.0

Inconsistent communication, nothing was being documented in the system for the next worker. Hard to contact management with concerns and had my address on file wrong after several updates

SEREDA DAVIS  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Walter Garcia 
Rating:
2.0

They quoted me 1 price and charged me a different price and I didn't appreciate it. When I got my box my things where all over the place.

calvin key 
Rating:
5.0

Corey was awesome. Fast, efficient, and friendly.

Michael Rigley 
Rating:
5.0

Customer did not leave a comment.

Shanja Madison 
Rating:
5.0

Clean equipment, helpful and friendly staff. I’ll be renting again. Thank you

Randal Notestine 
Rating:
3.0

Ridiculous that they would not change my trailer rental to a one way. Makes absolutely NO sense at all. Also please do not use my vehicle to train another employee when i have repeatedly stated i am in a hurry. We were almost late for our meeting.

Francis Kemp 
Rating:
5.0

I enjoyed all the help from all the staff at the Arden Way storage ground. The thankful Raymond

Raymond Miranda  |  Overall Experience 
Rating:
5.0

Great service

andrew peoples 
Rating:
5.0

Customer did not leave a comment.

Edward Rudzinski  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Casey Fischl 
Rating:
5.0

U-Haul is very good l liked U-Haul

Mohammad Tariq 
Rating:
5.0

Very helpful location, even lended a hand. 10/10.

Edward Rudzinski 
Rating:
5.0

Too many furniture pads! It was a pain to deal with them all.

Jonathan Martindill 
Rating:
4.0

Customer did not leave a comment.

Qiona Young  |  First Impressions 
Rating:
1.0

The reason I said no because the town in town trucks are okay but the storage rates compared to anyone else's storages are too high in the storages are too small they said that if you have a 2-3 bedroom home that your things will fit in there so instead of me picking a two-bedroom apartment or three bedroom apartment I picked up two or three bedroom home and my things still didn't fit in there and all you guys kept doing was giving me more high and high prices so I have to move out before my 30 days are up because I can't afford that but I see much more affordable places you guys are most popular but your prices are so high for storaging your items thank you very much have a blessed day

KATINA HERRON  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

teddy stockton  |  Overall Experience 
Rating:
4.0

The staff is very professional and nice

Cynthia Streator  |  First Impressions 
Rating:
1.0

I moved out of my storage unit on 8/25/23 . The elderly lady there was swamped with customers and instructed me to leave the keys in the truck, park it in the “wash” lane and she’d email my receipt. I was still charged for the month of September. I called 3 times and the last time I spoke with the manager. He said he would get back to me and refund my money, which has not happened.

Kendra Armour  |  Overall Experience 
Rating:
5.0

I had a nightmare experience with another company prior to this. However, this location has restored my faith in renting self storage units.

WILLIAM PHILLIPS  |  Overall Experience 
Rating:
5.0

I have used U-Haul Moving & Storage on Arden Way, Sacramento twice. Great staff who are available and helpful. I used the indoor, climate controlled storage unit which was well maintained and secured.

Marguerite Tooman  |  Overall Experience 
Rating:
5.0

The Manager, Corey, goes out of his way to make sure customers are taken care of. He did it for me on more than one occasion. THANK YOU

KIMBERLE MCREYNOLDS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kenneth Johnson  |  Overall Experience 
Rating:
5.0

Perfect for what I needed and easy to work with

Alana Bean  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARIAH EWELL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Monica McMullen  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

WILLENA DANIELS  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

DENISE MCELVEEN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEVEN BROWN  |  Overall Experience 
Rating:
5.0

Everyone is very knowledgeable and Helpful. Jerome is an exemplary Employees and deserves Kudos. TY ALL

Darneece Murphy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

malachi little  |  First Impressions 
Rating:
4.0

The locking handle on 0390 was bent severely and hard to use.

KIMBERLE MCREYNOLDS  |  First Impressions 
Rating:
5.0

THE STAFF IS ABSOLUTELY AMAZING

Kimberley CLARK  |  Overall Experience 
Rating:
5.0

Great place great people there

Hasan Ashraf  |  Overall Experience 
Rating:
5.0

Corey and Robert are friendly, efficient, knowledgeable and helpful. I really appreciate people who smile at work. 😁

Shelly McFarland  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mitul Patel  |  First Impressions 
Rating:
4.0

You could of helped me when you had a water leak above my storage unit...that was you fault, not mine, poor customer service.

Karen Garcia  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

idowu ogho  |  First Impressions 
Rating:
5.0

Great help, great service.

timothy white  |  Overall Experience 
Rating:
1.0

I had my storage for a short period of time I became ill my storage was broken into I was unable to file a police report because I did not know when and what time the death occurred I had a round $1000 of merchandise taken out of my storage. I will never use that storage facility again. I have had a U-Haul facility in Lodi for 3 1/2 years now and had no problems whatsoever with that storage facility.

Gina Garcia  |  Overall Experience 
Rating:
5.0

I definitely had the best storage experience ever!! I would definitely use this facility again!! I highly recommend

Lorna Turner  |  Overall Experience 
Rating:
5.0

Manager is awesome and very helpful.

KYAW MAW  |  Overall Experience 
Rating:
5.0

So glad you are there and your office is OPEN. Will certainly tell friends about the NEW OWNERSHIP and how excellent the whole facility is. THANK YOU, AGAIN.

Betty Johnson  |  First Impressions 
Rating:
5.0

Jerome was a tremendous help. TY

Darneece Murphy  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kimberly Anderson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Imani Jones  |  Overall Experience 
Rating:
5.0

Loved the whole crew!!!

Tammie Miller  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lucas Meadows  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

brian McKain  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GREGORY JEFFERSON  |  Overall Experience 
Rating:
5.0

Rob and team are extremely helpful. The entire staff works with efficiency and accuracy. Thank you for making my moving experience easy.

Roberto Vargas  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Robin Day  |  Overall Experience 
Rating:
1.0

The main reason why I moved all of my stuff out is because my place got vandalized and the storage place did nothing about it.

David Moss  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sikke Healy  |  First Impressions 
Rating:
2.0

That facility is rough. The drive up doors worked for maybe a week then stopped. The facility is always dirty, people are using the restrooms as showers. The part we were in was supposed to be climate controlled but it was always warm on that side of the facility. Someone is growing marijuana in there. The parking lot is awful. There is only one way in and it is also the only way out, very narrow due to the uhaul box trucks parked in that space. If someone pulls up with a truck you are stuck in the parking spots.

AMANDA CONNORS  |  Overall Experience 
Rating:
3.0

N/A

WILLIAM WALTON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Isaac Kuffour  |  Overall Experience 
Rating:
5.0

👍. Jackson

LEONARD JACKSON  |  First Impressions 
Rating:
5.0

Everything went quickly and smoothly. Thank you.

Edward Gerschwiler  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RICHARD SCOTT  |  Overall Experience 
Rating:
1.0

Customer service was horrible, I waited over half an hour with only two people ahead of me in line so I could ask why the unit I booked online was still locked. I then had to wait for someone to unlock it at the unit and then return to the office to stand in line again for the lock I was told would be in the unit. I was also told if I’d rented in person I would have gotten the first month free but because I booked online I didn’t even though renting online turned out to be definitively less convenient.

Kyle Ellsworth  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Deborah Buffin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jasmine Brown  |  First Impressions 
Rating:
5.0

Friendly and very helpful

DONNIE SCOTT  |  First Impressions 
Rating:
5.0

Need to be 24 hour access

Eric Hudson-broyer  |  Overall Experience 
Rating:
5.0

The facility was always clean, secure, and employees were always helpful.

Jeaninne Cavazos  |  Overall Experience 
Rating:
4.0

It was hard finding the area that my storage number was in I had a hard time finding it and I had no one to point me in the right direction or show me so I walked all over that facility it took us an hour to find where my storage unit was I didn't like that part but other than that everything else was fine and I guess he didn't have time to show me where my storage was because there were a lot of people coming in so I know the person on duty was really busy but other than that everything was fine thank you

Cynthia Craig  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Robin Day  |  First Impressions 
Rating:
5.0

The staff take good care of me any time I come service is A one

Debora Davenport  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

michael accettola  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

alexander sayles  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

TAMMY BRASLEY  |  First Impressions 
Rating:
5.0

Everyone was professional and very helpful, the location was convenient, thank you keep up good customer service.

hellen shaw  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jasmine Gibson  |  Online Move In 
Rating:
5.0

Corey, was amazing! He was friendly and helpful and made the whole experience pleasant and hassle free.

Florisol Pineda  |  First Impressions 
Rating:
5.0

Robert was very professional & caring. He has a great attitude & you can tell he enjoys his work. I appreciate your hard work Robert. I rate you as Excellent . Corey was very nice & attentive, he was putting his multitasking skills to work by helping multiple customers at one time. Coery I'm the Woman with the Locs. MY return experience was Awesome as well, Corey Keep up the Awesome Managing because it shows. This Uhaul & Storage Rocks & By far the Best in Sacramento.

Sandra Jones  |  First Impressions 
Rating:
5.0

Awesome

TABITHA GLOVER  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Cheryl White  |  First Impressions 
Rating:
5.0

It was such a good experience I almost fainted.

anthony herrera  |  Overall Experience 
Rating:
5.0

Corey and Dave were amazing! Really helpful friendly guys who went above and beyond to help our moving day go smoothly. Nice people do still exist!

ANGELA PERRY  |  First Impressions 
Rating:
5.0

Great staff, great management I’ll use them again and refer my friends and family

Jai'Lahni whitaker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JACK LARRIVIERE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DeArra Jones  |  Overall Experience 
Rating:
5.0

Manager was very helpful explained everything with clarity and simplicity.

hellen shaw  |  First Impressions 
Rating:
5.0

Fast convienient service,, #1

Robert Muse  |  First Impressions 
Rating:
5.0

Corey was super helpful and kind.

ERICA LOWE  |  Overall Experience 
Rating:
5.0

Great place.

Angela Weaver  |  Overall Experience 
Rating:
5.0

This facility is VERY well maintained. The staff go out of their way to help you and they made my experience a great one. The move in/ move out process is incredibly easy. I felt safe as a woman alone accessing my storage any time during the day or night. The storage units are well lit and the hallways are well lit. The bays that allow you to pull your truck/car in for loading and unloading make everything so much easier. Overall, I would highly recommend this location to anyone that needs storage in the Sacramento area.

Laura Oneill  |  Overall Experience 
Rating:
5.0

Wonderful staff and very secured and convenient storage thank you so much

Patti Brooks  |  Overall Experience 
Rating:
5.0

Very easy to communivate to the staff.

MICHAEL MELCHIZEDEK  |  First Impressions 
Rating:
5.0

The man at the desk helping me went above and beyond, despite having issues w the payment pad still made my contract signing fast and easy. Was extremely helpful in showing me the best place to park my car to get to my unit easily. He was a sweet guy w a great smile, short hair. He deserves a raise.

BRITTANY MAGNUSSEN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sasha Alexander  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tracy Craghead  |  Overall Experience 
Rating:
4.0

I haven’t ran in to any issues yet but I rather have an access code rather than a card. Also, access hours for a non gated storage area seems unusual to me. I don’t see why I need a card, my keys for my locks, and be within the access hours.

Devin Lasher  |  First Impressions 
Rating:
2.0

High management turn around, not clean , trash cans full at registers with food , bathrooms not clean in storage area. Communication with office is poor and constant added fees due to the last person not being consistent. Nice people, just over worked and not enough staff obviously

SEREDA DAVIS  |  First Impressions 
Rating:
4.0

IT WAS A GOOD EXPERIENCE OVERALL. JUST HATED THAT YOUR RATES WENT SO HIGH AFTER A SHORT AMOUNT OF TIME. IT JUST BECAME TO EXPENSIVE OVERALL. JUST STICK WITH THE ORIGINAL DEAL YOU START US WITH AND I BELIEVE PEOPLE WOULD STAY LONGER. STOP RAISING THE RATES.

Anthony Byers  |  Overall Experience 
Rating:
5.0

Very thorough in the explaining process appeared might be in training but had enough knowledge to not question it she was helping another guest when I went back inside because the unit I rented Heather U-Haul lock on it she was oh I’ll get to that right away and we’re next thing I know somebody was out there and they took it off and I didn’t even know they were there so excellent service good job team

STEVEN BROWN  |  First Impressions 
Rating:
1.0

I hate uhaul

JESSE SUTERA  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Collin Andrews  |  Overall Experience 
Rating:
5.0

Great location for storaging

Michael Clark  |  First Impressions 
Rating:
5.0

Corey Brown is out satnding U-haul representative. Understands all of your needs. I was safe and secure when I was setting up my trailer to haul thank you Corey Brown Danny Henderson

danny henderson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dalton Jackson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VICTORIA BALDERAS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donette Jones  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adriana Ramos  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stacey Gorindodson  |  First Impressions 
Rating:
1.0

I was beat out of 320.00 dollar was chage on my card and i was lock out my storeage and i just got it thayt day ansd had to leasve funture in hallway over night t...i was told ill receive my money back on my card Victor does work there anymore how ever i nerd my moey back i only went 23 mile had 50 free i am still wsiting for my money

Gloria Miller  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Isacc Johnson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

INGRID PINKETT  |  First Impressions 
Rating:
5.0

They were awesome 🙂

TIFFANY DOUGLAS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CRYSTAL JOHNSON  |  Overall Experience 
Rating:
5.0

Staff members were very helpful

MICHAEL MELCHIZEDEK  |  First Impressions 
Rating:
3.0

Unit was super expensive but staff was super helpful. Not enough carts for storage use.

ERICA LOWE  |  First Impressions 
Rating:
5.0

Everyone was so helpful

Natalie Martinez  |  Overall Experience 
Rating:
5.0

The help was amazing!

DENNIS GERVIN  |  First Impressions 
Rating:
5.0

I recommend all friends

Saginaw Grant  |  First Impressions 
Rating:
3.0

One of the staff is hot headed cnt be a customer service.

JOSE ORTEGA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William Simpson  |  Overall Experience 
Rating:
1.0

Rented a truck for the move. Pick up the truck and the gas gauge read empty and the trip meter read 0 miles, the paper work showed 1/4 tank. Alerted the staff. They seem indifferent. Put $10.00 worth of gas in the truck and return it showing 11 miles to empty. Turned in the keys and again reminded the staff that the truck had been received empty. They commented that the receipt would be corrected. It wasn't. Now I have to go back over to the center and straighten out the bill.

Sacramento Orchid Society  |  First Impressions 
Rating:
4.0

I wouldve liked for the lights on my isle to stay on when I was there for an extended length of time, "digging" around in my locker. They turned on with the sensor, as I walked by, and stayed lit for very few minutes, I had to rely on sunlight to see anything. Victor and hi staff are THE BEST, can't sing his praises enough.

Renee Lee  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DRUCILLA LOVETT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jamie Powers  |  First Impressions 
Rating:
4.0

As this location has a new GSM I did not want to rate it as a poor maintenance or cleanliness because he hasn't had an opportunity to make improvements. I currently have five units at this location and in the last 4 months the maintenance has become very lackluster there is garbage everywhere that is not getting picked up for weeks the loading bays are not kept clean as they should be as well as the carts and currently there is a horrific smell near the bathrooms that smells of dead animal and is very disconcerting. An example of the garbage is a half eaten burrito left near my storage unit was there on one Saturday when we came back on Sunday it was still there and we picked it up and set it in the store loading Bay because there was no garbage to place it in. It was still there on Tuesday. I'm not sure why there are empty food containers and remnants of food all over the aisles but that most certainly won't deter rats.

MAUREEN MADDUX  |  Overall Experience 
Rating:
3.0

Constant issues with computer and payment. A headache every month

Lorenzo Walker   |  First Impressions 
Rating:
4.0

The only thing I didn’t like was the expensive storage fee and that you guys fired Tyrell for some stupid reason. He had great customer service. He was so nice to us.

Suzanne Selvidge  |  Overall Experience 
Rating:
5.0

Above average staff that helped that day an awesome experience much appreciated customer service!

Tandra Pruitt  |  First Impressions 
Rating:
5.0

Moving is always stressful, even more so when you're moving 2000 miles, I was incredibly grateful to all the staff for how kind and helpful they were any time I needed to stop by or call the office. A lot of processes were easier than I thought they were going to be which also ended up saving me a lot of time and stress

Nicole Pansoy  |  Overall Experience 
Rating:
5.0

All the staff were friendly and helpful However I wasn’t able to access my storage unit after I unloaded my truck and trailer waiting for someone help me ..Anyway…. I was able to a different unit with friendly staff, quickly I would recommend this facility to anyone. It is clean, access to a restroom during their business hours, and staff

Sharolyn Watkins  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

VICTORIA BALDERAS  |  First Impressions 
Rating:
4.0

Thank goodness you very very kindly

Lori Lankhorst  |  First Impressions 
Rating:
5.0

great friendly place with a nice manager

BRYANT MARTIN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Bearden  |  Overall Experience 
Rating:
5.0

Staff made my move so easy already checked over there baby

David Bland  |  Online Move In 
Rating:
5.0

great customer service experience

MARIO CUEVASVALENCIA  |  Overall Experience 
Rating:
5.0

Creative use of garage loading area.

CHRISTOPHER MUMMERT  |  First Impressions 
Rating:
3.0

Los sensores de la luz no trabajan bien

DAVID SANCHEZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angelica Grant  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

DAZIMAN WILLIAMS  |  First Impressions 
Rating:
5.0

great customer service and very knowledgeable staff

MARIO CUEVASVALENCIA  |  First Impressions 
Rating:
4.0

My U-Haul storage was very convenient for me. Never felt unsafe. The facility was always clean. Customer service was always great.

NICOLE PROVOST  |  Overall Experience 
Rating:
3.0

Difficulty with accessing building, was not explained at checkin time and restroom did not have paper towels. Other than that everything else was great!

CORY WILSON  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Lisa Weiby  |  Overall Experience 
Rating:
3.0

N/A

Bessie Varnedoe  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRITTNAY ADAMS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBIN PRESSONCLEMENS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shelley Ramirez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Katrina Cone  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

james BAPTISTE  |  First Impressions 
Rating:
2.0

While the storage unit itself was never a problem, the issues I was very disappointed with was the lack of safety and upkeep of the groundskeepers. There was glass, nails, metal clips, screws, all types of foreign objects everywhere and twice Ive had flat tires after leaving this facility and the repairman has pulled chunks of glass and a screw bolt out of my tires. Several occasions I told the staff they should fix this problem. I can only imagine people who rent your trucks having FLAT TIRE issues on the road because of negligence at this facility. This is why I wouldn't recommend to anyone. You shouldn't have to pay for storage and damage to your vehicles too. Also two increases in less than a year was concerning especially when told that you're keeping up with your competitors pricing. Well it didn't take long to find multiple storage units facilities with much lower prices and clean grounds. I know GREED is the MAIN culprit in the world we live in. Goodbye

navida banks  |  Overall Experience 
Rating:
5.0

Thank you for making my move smooth.

latasha Marshall  |  Overall Experience 
Rating:
4.0

The key card instructions were very clear. Being able to back into a bay with our UHaul truck made unloading easy. Two things I would change...I noticed the bay door heights were different before I drove in. It would have been better if we had been warned to avoid hitting the top. And I hadn't been told that the storage lock was inside and I needed to break the plastic ring to get in. I had to walk back to the office for clarification.

Patricia Jenkins  |  Online Move In 
Rating:
5.0

Customer service was excellent. Kayla was extremely helpful in my search. Trouble is the truck I have is stalled no for 2 hours. I've been oh hold now for roadside for over one hour. We needed to call road service we waited over one hour and they finally picked up and then hung up on us! Who sees that?

Patti Murphy  |  First Impressions 
Rating:
4.0

Really appreciated the staff here, especially between yesterday and today while moving out. Benjamin and Kaylah were so helpful! And everyone else we interacted with were really nice and easy to work with. Thank you!

dana hafter manza  |  Overall Experience 
Rating:
5.0

Thanks again for everything number one in my book

danny henderson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Suzan Kose  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHAVEL FARRIS  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Gladys Cox  |  Overall Experience 
Rating:
5.0

Ppl are friendly helpful and so nice!

Ronald Moza  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LORINDA PETTY  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Billy Bullard Jr  |  First Impressions 
Rating:
4.0

Only think i didn't like is Uhaul trying to run my card every month when i stated i didn't want it on auto pay.

Keyonna Lewis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sam Farris  |  Online Move In 
Rating:
5.0

Don't change

Bobby PICKENS  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

TONI WINGFIELD  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Sun  |  Online Move In 
Rating:
5.0

Nice staff

Brian Beatson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

robert mitchell jr  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Hess  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bobby PICKENS  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sandra Norris  |  First Impressions 
Rating:
1.0

I went by 4-5 days before my move in to make sure they would have my 10X15 unit for me and I was told that I would. They even showed me on their map where the location would be. I got there Sunday morning with a moving truck and staff to unload the truck and went to the office to set up everything. I was then told they didn't have my unit. They had rented it to someone else. So here I have everything with me, and they don't have a space for me. I had to have the movers jam everything into a 10X10 unit. The stupid thing on the U-Haul staff's part is that they had my paperwork along with my credit card on file there, there was a reason I went by days earlier to make sure everything would be ready, and it wasn't. Total incompetence by the whole U-haul staff who didn't seem to care. With movers it was a cost to me of just short of $700 and to not have what I asked for not available was horrible on their part. All in all they are very sure to collect my money without any problem. The stupid thing is that I went to give them my credit card and she told me she didn't need it because she had it on FILE!!! Horrible service. I wouldn't recommend this place at all.

Marshall Mares  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sherri norris  |  Overall Experience 
Rating:
5.0

Malcom and the lady I didn’t get her name…should be paid more just for their positive attitudes and helpfullness. He took the stree out of my move today👍 He walked me over the site and showed me how to do everything. Great place

Andrew Smith  |  First Impressions 
Rating:
5.0

N/A

Jairus Jones  |  First Impressions 
Rating:
5.0

General manager Kaylah was very friendly and knowledgeable.

Yolanda Macias  |  First Impressions 
Rating:
2.0

Was given wrong storage unit. Place was dirty. Carts were not accessible and when asked worker, she had attitude. 2 employees had Heroin marks ALL over them, one like she had just done it (when we got there no one was around, after saying HELLO she came out of the back)…would NOT recommend!!!

Angela Capra  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Pameln Black  |  First Impressions 
Rating:
5.0

Clean, Friendly Staff.. I would use again, and recommend to family and friends.

Wykela HollieGrant  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chris MacSorley  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Agustin Sanchez  |  First Impressions 
Rating:
1.0

I had issues every step of the way including paying extra for a temperature controled unit only to have my custom pc get water damage from dripping water

JOSEPH CROWDER  |  Overall Experience 
Rating:
3.0

I was told I was getting the first month free from the store the made my revations (David) to the Arden store, but didn't get it

Eli Brown  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MEES JEFF  |  Overall Experience 
Rating:
5.0

Joe is a wonderful employee and everything was quick and easy.

Melissa Castillo  |  First Impressions 
Rating:
5.0

Very friendly staff and very helpful

Carmen Powell  |  First Impressions 
Rating:
5.0

Staff are great!

Martha Stromberger  |  Overall Experience 
Rating:
5.0

Great staff

Matthew Bridges  |  Overall Experience 
Rating:
2.0

This facility manager needs to work on their customer service especially their manager. Is someone from this facility called me abou told me about my storage unit being empty and when I explain to them that I need to check on the unit before I officially relieve the unit back to them. Is that same person called my wife and asked her if the unit needed to be closed out. To me that is something a child would do when they're not getting the answer of that they wanted. The employees are gave great customer service but the manager is lacking that Personal Touch.

Erik LINT  |  Overall Experience 
Rating:
4.0

My only criticism is that as a new customer, I was not allowed to choose a storage unit closer to the front of a very large warehouse, because I was told by the manager that showed me spaces that the units at the very back (furthest walk from entrance) had to be rented out first. I think that the customer that rent earlier than later should get the better choice of unit location, not the opposite. Otherwise, I was very happy with my 9 months worth of storage and the staff was very professional.

PAULA WELTER   |  Overall Experience 
Rating:
5.0

Clean and safe. Great customer service!

Chancellor Felton  |  Overall Experience 
Rating:
5.0

Kaylah Ealy was very helpful and professional.

Patrick Abberton  |  First Impressions 
Rating:
5.0

John at my storage unit at ardin way lovation was fantastic rating 12 plus so helpful and courteous

Patti Brooks  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MEES JEFF  |  First Impressions 
Rating:
4.0

Staff are wonderful. Security technology and layout on the indoor storage are challenging to navigate and deal with.

Martha Stromberger  |  First Impressions 
Rating:
5.0

The staff are all amazing. They helped me above what I could expect. The manager on site is sweet and helpful and the maintenance man is sweet and amazing.

kasandra vazquez  |  Overall Experience 
Rating:
5.0

A little pricey, but awesome other than that, could have kept me as a storage customer if it were 10% cheaper

Pierce MacDonald  |  Overall Experience 
Rating:
5.0

Amazing customer service! Everyone from the drop-off guys, customer service agents, and custodians are great! Very helpful!

Chancellor Felton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shanitra Brown  |  Overall Experience 
Rating:
5.0

All staff very profecional..

Miguel Fernandezmartinez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert Carter  |  Overall Experience 
Rating:
5.0

Great security thank you

Geri Wells  |  Online Move In 
Rating:
5.0

Great friendly and helpful staff!

Ray Wagner  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Melody Shults  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Titus Brush  |  First Impressions 
Rating:
3.0

Lighting near unit 1042 is ran by sensors and would only stay on for a couple minutes then turn off. I would have to stop what I was doing and walk around the corner to turn back on sensor only to be in the dark again a couple minutes later.

LUCY LUCK  |  Overall Experience 
Rating:
5.0

Friendly staff that provided excellent customer service every time I needed help.

ShMeka Pitts  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Xavier Mitchell  |  First Impressions 
Rating:
4.0

I just didn’t like the fact that there was drug users around in the area and the restrooms weren’t clean as they should’ve been. Not that it’s anyone’s problem but I only used the storage for three days and I wish the Bill was split some how since I technically didn’t use for December much. They charge for dollies and other things when they should be free to use to customers who are paying money to either use the trucks vans etc or storage unit just another making tactic.

DeVanay Hall  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melissa Williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sharron Jackson  |  First Impressions 
Rating:
5.0

Friendly staff great prices easy access to units moving carts were very helpful

Nancy Wallace  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SABRY ZAHIR  |  Overall Experience 
Rating:
4.0

Kayle was wonderful. she did make it easy. But I have another issue with another U Haul. We got Trucks with not one drop of gas. We were told we would get a $70 credit on each truck. Never happened!!! then the Second day with the second truck it started to rain and the truck Leaked. I cannot get any help. I was told that I would get my money back!! Not happening.!! I do not wish to go Thru all the stuff you go thru to get money for damages. I will accept the refund on my truck rentals and I will call it even. thank You so much ... If I need another rental I will be sure to check things out first. Thank You ... have a blessed day..Still waiting to hear from sone one or see my refund. ?

Joy martinez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

geneviere seimears  |  First Impressions 
Rating:
5.0

The lady and gentlemen were very helpful and explained everything I asked 👍👍👍

RICHARD SIMS  |  First Impressions 
Rating:
4.0

The only problem I had was getting locked out late at night with my unit open. Because I had thought it was 24 hrs access.

Rodney Bocook  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RUDOLPH PRIMUS  |  First Impressions 
Rating:
5.0

No problems

Enrico Tambellini  |  Online Move In 
Rating:
2.0

I had a reservation they couldn't find, the size I reserved was not available, way too small and the general manager kept telling me it was a 10x10x10 it most certainly was NOT. So of course I had to rent a larger space at a higher amount, what was I to do with a truck full of furniture sitting on the truck outside and a truck waiting to be returned. After getting the unit and learning the intricate entry system, I learned that all i had to do was swipe my card, which i was NOT given at the time i signed the lease, better communication and customer service could be implemented at this location, or perhaps Kaylah just needs more help.

Kim Hamilton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kevin Slattery  |  Overall Experience 
Rating:
4.0

I just want to make sure the after hours turn in is fair and accurate. I was under the estimated mileage and I turned it in on time.

RODNEY HICKS  |  First Impressions 
Rating:
5.0

David manager very good guy thank you guys for all you do. And help.

danny henderson  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

roberto garcia-ledesma  |  Overall Experience 
Rating:
5.0

Staff was great!

Timothy Harrison  |  First Impressions 
Rating:
5.0

Service so good, I ended up getting a storage as well. Thank y’all for having good service!

Shaquille White  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bryce Mondul  |  First Impressions 
Rating:
5.0

All services were great though the price of there units are to high it’s great for needed to store things when you renting a uhIl truck to move but that’s my only issue

CHELSEA NATIVIDAD  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Greg Fiel  |  First Impressions 
Rating:
1.0

Horrible service. Homeless people slept in building. Staff changed my lock and lost the key twice. Also gave me a uhaul with no gas. Wouldn’t recommend to anyone

Caityn Lindner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Toni Mayen  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jared Taylor  |  Online Move In 
Rating:
4.0

Move out date was 9/18. I have text confirmation. I will not be paying for an extra month. Thanks.

Ada Warfel  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mayra Jimon  |  Overall Experience 
Rating:
5.0

Very kind staff and really professional facility

ARIYA HAGHIGHAT  |  Overall Experience 
Rating:
5.0

They were great! The general manager, Jessica, and two other gentlemen that worked there were all very helpful and professional. I will use them for all of my moving and storage needs. Thank you!

ANTHONY TSAKOPOULOS  |  First Impressions 
Rating:
5.0

This storage facility is by far the best storage facility I have ever rented from. I am so pleased and comfortable knowing my things are safe and secure within the Arden Way Uhaul storage facility. While I was moving my things in at the facility, at least 3 or 4 times, somebody would set off the very loud, very painful to hear Siren Alarm that is set off any time a unit door is opened without having had the individual passcode that each unit lessee is given when you initially lease a unit there. It made me realize how secure the units are there. I've had my storage locker burglarized at 2 other storage facilities in the very recent past and now that I'm with uhaul, I feel safe and secure and that's worth every penny....

William Luna  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Marcos Sanchez  |  Overall Experience 
Rating:
1.0

My daughter was bringing staff into the storage and a lady came out and scratch her vast wit a screw driver noe she has to pay from her own packet to fix it ! And the storage is very small and very expensive!

Casandra Marquez  |  Overall Experience 
Rating:
5.0

When we need a storage we look at U-Haul places first. We compared prices with other storage places and it seems U-Haul storage is more affordable. Keep up the good work. Thank you for your service.

CHRISTINA Gonzalez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kundal Patel  |  First Impressions 
Rating:
5.0

Awesome service. Friendly staff..

thai lao  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Troy Kurpieski  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

renee govan  |  Overall Experience 
Rating:
3.0

Witnessed homeless individuals going in and out. Front door not secure.

Christine Gilbert  |  Overall Experience 
Rating:
2.0

The lady of color had a terrible attitude.wouldnt want anyone to experience what have me a terrible headache

Barbara Jones  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARTISHA GAULDIN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher Rogowski  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SABRY ZAHIR  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard Kumar  |  Online Move In 
Rating:
4.0

I don’t know if the staff members normally show customers physically where their storage unit is. I had to go after work, so we got there right before closing and we only got a map of the storage facility. We needed a larger storage space which was not available, so we had to get a second storage space but with no discount. The unit numbers don’t seem to be in order, and when we took our things into storage we couldn’t find the unit and ended up spending a half hour looking for it. This was very confusing at first. We ended up having to pay the movers an additional hour. Very friendly staff and clean place.

Rocio Gutierrez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Susie Suggs  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vatsana Ponsi  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alicia O'neil  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christina Cordero  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Angelina Pisano  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David Perez  |  First Impressions 
Rating:
5.0

I like the fact that the storages have an alarm but when you look up there is a fence not a wall looks like some one can break into my storage many you should put motion sensors in side the storage.

Richard Amaya  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Reginald Gilchrist  |  Overall Experience 
Rating:
3.0

it wasn't the location that I had issues with. But 2 other locations and customer service... definitely want to talk to some one

Brittany Austin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Scott MacDonald  |  Overall Experience 
Rating:
4.0

It was very easy to rent my storage unit even with no reservations. The staff was friendly helpful. The unit was clean and they provided a lock for me and first months free. Great deal if you ask me. I always got charged for the locks for every storage unit but now here.

Renee Perez  |  First Impressions 
Rating:
5.0

Very helpful and professional. Synai and Rod both were the best!

Joan E. Zant  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dustin Creed  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wanette Boutte  |  Overall Experience 
Rating:
2.0

Not a good place what so ever

Michael Vinson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gabriela Zuniga  |  Overall Experience 
Rating:
5.0

Service was amazing and move in was a breeze!!

Shanitra Brown  |  First Impressions 
Rating:
5.0

To be honest I looked at some reviews but had to keep on track so I was prepared for drama..nope no drama friendly efficent clean location inside and out, very professional and helpful. Nothing like the reviews. Thank you all because it's a team effort to have the people and the look of the place both on point. Great experience I'll choose this location because of how I was treated and that was kind and with respect it matters days are hard and it all matters. Thank you all again.

GERALDINE KNIGHT  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kaia Rhodes  |  First Impressions 
Rating:
4.0

Line a bit long.

Scott MacDonald  |  First Impressions 
Rating:
5.0

The girl Jessica was really awesome she is a great asset to your company. The manager Kayla made me feel welcomed.

JOHNNY HAMPTON  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Staryl Pride  |  First Impressions 
Rating:
4.0

The water fountains could of been clean alot better, except the one in the office, could use cleaning! Other than that everything was fine, including the restrooms!

Charles Ketcherside  |  Overall Experience 
Rating:
4.0

Will definitely use again.

Charles Ketcherside  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Gary Lawless  |  Overall Experience 
Rating:
5.0

Some of the tenants decided to park on the access ramp which made difficult to get to the front door of the storage area. Luckily it was reminded by a u-haul employee in about two hours time.

Chris Rica  |  First Impressions 
Rating:
5.0

I love the lay out of your place it cool & clean just alot of space I love the carts you provide us to me are stuff on top of the hours u stay open till 10pm I love that every where else closes so early that you dont have no time to get your stuff there so thank you for that it means alot to be able to get in your storage I really need that time so must appreciate to u guys over there u do a good job your fast your helpful and you get us in & out your store is clean & I love that u have a bathroom that works I be sure to recommend all my friends in family thanks again Bernadette christon

BERNADETTE CHRISTON  |  Online Move In 
Rating:
5.0

Loved the service.

Dustin Creed  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Dawn Spears  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHERYL LAURIA  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Shanton Antolin  |  First Impressions 
Rating:
4.0

When I was in the office last week a customer cut in line in front of me. When I confronted him he indicated he was in the line earlier and stated since he was in the "the store" he was untitled to get back in line although he was shopping. Jessica the cashier did and said nothing, but she rang him up.

Alenki Jones  |  Overall Experience 
Rating:
1.0

I rented a unit at this location for less than one month of being there and left because of the manager Kaylah Ealy. Upon moving in on June 11th I asked employees on site if I could park in a specific spot in the parking lot near storage units. I was told it was okay as long as we had a unit on the property so my fiancé Sarah and I started parking there regularly on our visits. Everything was fine until June 22 around 8 AM when an incident occurred with Kaylah. Sarah and I pulled into the usual spot we were at and Kaylah came rushing up to us as soon as we left our vehicle and started pressing us very rudely about how “we can’t park there!” and “I’m the manager!”. We calmly tried to explain we asked if we could park there when we moved in and the staff said “yes”. We’ve also seen other people parking their cars in that area on occasion and it’s part of the property so we thought it was okay to be there. Kaylah just kept spouting off about how she’s the manager and demanded to know why we were parking there. We tried to explain we just got that new storage unit and can’t park up front because Sarah is in danger being pursued by a violent stalker. We explained the limited parking up front puts her car in direct public view and if her stalker sees that he will try to physically harm her. We told her we had to leave our last facility because of escalated violence towards Sarah and property damage to our last rental facility unit. Kaylah condescendingly said “uhhhh sorry, whatever you’re going through but you can’t park here!”. It was obvious Kaylah wasn’t mentally stable, she was aggressive, was being super petty about parking, and completely disregarded our unique circumstances and Sarah’s safety. Kaylah was more concerned about being correct and attempting to assert her dominance over us instead of being a professional, level headed, and understanding person. She refused to make a very reasonable exception for parking and has zero concern for people’s safety on the property. We tried to peacefully work things out and be rationale while Kaylah just disrespected us unprofessionally. Since Kaylah insisted on putting Sarah in harms way and refused to cooperate, we made arrangements immediately to leave the facility . We didn’t return to storage again until moving day to avoid further harassment from Kaylah as a precaution. We wanted to report her sooner but waited until after moving day to report her out of concerns she may try to retaliate against us for whistleblowing on her. The experience at this facility was highly unpleasant and we left because of Kaylah. The restrooms on the property weren’t being cleaned regularly causing a problem, but we overlooked it until we were poorly treated by management. The other staff made minor mistakes like giving us a storage unit under another persons name on move in day, but were otherwise decent people. Kaylah is the only one I’m concerned about and couldn’t stay at the facility knowing the manager is careless and reckless in her behavior. I actually tell people not to go to that facility and go somewhere else because of Kaylah. We tried to work it out with her but Kaylah didn’t have the mental capacity to do so and we expect management to hold mature conversations without being aggressive and rude.

Jonathan Lojas  |  Overall Experience 
Rating:
4.0

There are 2 reasons why my experience was not “Excellent “ 1) no one ever answers the phones when I cAlled 2) there were chronic technical issues with the access key pads Overall, the wine storage is great value for the money and I would not hesitate to use your wine storage service again in the future

Jeffrey Relf  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Danielle Davis  |  Online Move In 
Rating:
4.0

Great storage place to keep your stuff. Very convenient.

Mario Lopezacosta  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

BRYAN CAMPOSAGRADO  |  First Impressions 
Rating:
5.0

Always complaining my needs thanks again Uhaul and staff.

danny henderson  |  Overall Experience 
Rating:
5.0

Great customer service and helpful with all my questions.

Makeyyaa Thompson  |  First Impressions 
Rating:
3.0

I initially reserved a 5'x8' storage unit specifically so it would fit a 7' couch. Upon arrival, I was given a unit that was 5'x6'-6" and could not fit my couch. I had to explain to the staff that I was given a smaller unit than I had reserved and needed a larger one. He tried to charge me more but eventually gave me a unit at the price I was quoted. Throughout my time at the storage unit there were homeless people living in units, trash in the garage bays, and overall I was just uncomfortable there. I moved out after one month because I didn't want to have to pay to keep my belongings in this facility.

Colin Murphy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lena Smith  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lisa Andrade  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lillian Butler  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christine Boatright  |  First Impressions 
Rating:
5.0

thank you for your services!

Lesila Vi  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Juanito Lopez  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ray Wagner  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gabriela Zuniga  |  First Impressions 
Rating:
5.0

Very fast, easy and convenient as well as great service.

Jessica Hayes  |  Online Move In 
Rating:
5.0

Super friendly, and super helpful. Didn't look like the workers hated their jobs, and that's all I need. Thank you!! I've already suggested this facility to a friend

Ashley Danley  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Joseph Hamilton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mayra Jimon  |  First Impressions 
Rating:
5.0

Customer service is always good. Thank you!

jamal reid  |  First Impressions 
Rating:
5.0

They really took care of me in a time of need. Thanks Uhaul-Arden

Tanecia Jordan  |  Overall Experience 
Rating:
5.0

We really love the way you have repurposed the old bakery. It's fun to have a little history with your stroage.

Catherine Senderling  |  First Impressions 
Rating:
3.0

I'm satisfied thanks

Ernest Martin  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Melanie Frost  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

David Delarosa  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Juan Medina  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

YIYANG HUO  |  Online Move In 
Rating:
2.0

Horrible so far lady at the office told me when I first got my storage access hours were until 10:00 show up at 8:30 and cannot get in the past two nights now

Anthony Hobbs  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Abdul Ataee  |  First Impressions 
Rating:
5.0

The manager and his staff were courteous, helpful and a pleasure to do business with.

Terry Kelly  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karen Garcia  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KATHYA SEVERT  |  Overall Experience 
Rating:
5.0

The gentleman that checked us in was wonderful as was Malcolm.

Vicki Orcutt  |  First Impressions 
Rating:
5.0

Everything was perfect

mazie Barnes  |  First Impressions 
Rating:
4.0

Na

Anna Smith  |  First Impressions 
Rating:
5.0

I went in person and was helped by the friendly staff with renting a truck and storage and in a few minutes I was all set. We walked to see the unit and I was given a lock for it. All set for moving on moving day. The price is good for the security and convenience. Thank you so much to the staff there.

JEFFREY WHITESIDE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ozzie Barrington  |  Overall Experience 
Rating:
1.0

No roof above unit, which allowed rats and bugs to get it, rat trap inside 10 x10 storage unit, bad oder, facility itself was an old dingy dirty old building, it used to be a bread making facility which brought bugs and rats, Lights didn't stay on, air conditioning was non existent, because the ceilings were wide open to old roof of the old building, air conditioning just escaped out, water stains inside the unit, we canceled our agreement with uhaul in less than thirty minutes of moving our belongings in, had to move all our stuff out and re load our truck, the uhaul tape i bought is the cheapest grade of tape, wish I could return it and buy some scotch or 3m packing tape, Extremely disappointed in uhaul Had high hopes,, but it was short lived

Mark Creamer  |  First Impressions 
Rating:
5.0

My experience was very very satisfying the staff was great and very helpful Josh is very nice and pleasant I called you John though I apologize Josh anyway I'm very very happy with my U-Haul self storage Lisa

Lisa Dennis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John zilich  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jennifer lieuallen  |  First Impressions 
Rating:
5.0

Reservation process very easy, appreciate receiving a lock and the availability of moving supplies. Prices reasonable.

Deidre Cyprian  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jasper Jacobs  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Valorie Atsalis  |  Overall Experience 
Rating:
5.0

Thanks for the hospitality

Kokisha Brooks  |  First Impressions 
Rating:
5.0

Had a mishap where one of my boxes fell down and blocked the door from opening. One of the friendly staff members was able to push it back for me. Excellent customer service.

Roberta Frazier  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Zachary Fauver  |  First Impressions 
Rating:
3.0

I didn't store w UHaul because the space wouldn't work for me. I'm bummed because the facility and staff were great.

SABRINA SKONDIN  |  Overall Experience 
Rating:
5.0

Jessica was awesome And super helpful

Raymond Marshall  |  First Impressions 
Rating:
5.0

Very happy with how quick and smoothly the transaction went down. Quick and easy. And I really like that I could access my storage in the evenings. The staff was friendly and informative. He answered all my questions, and had a really pleasant attitude. I love it when things go smoothly. It makes my day so much more pleasant

Kerry Larson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Monica Elizarraraz  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Richard Hirano  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tyler Montgomery  |  First Impressions 
Rating:
5.0

The staff was friendly and very helpful when moving in.

ShMeka Pitts  |  First Impressions 
Rating:
4.0

I wish I'd rented storage inits from uhaul to be begin with. I have units in a place w/very long walks down hallways & I am disabled; also w/very limited access hours. Everything is great @ uhaul...i should have known.! Kind, friendly, helpful staff, great drive-up access & good accessibility hours. I feel like my belongings are safe...alarm @ entrance, etc. Had uhaul offered 24 hr access, i would have rated it excellent.!

REBECCA GOZION  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Catina James  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LORINDA PETTY  |  First Impressions 
Rating:
5.0

Josh and his staff were outstanding, especially Josh he was most helpful and very responsive to my needs. A great experience.

Terry Kelly  |  First Impressions 
Rating:
5.0

Very very good customer

Henrietta Hill  |  First Impressions 
Rating:
5.0

I really appreciated your staff help. She was very helpful she even took her time to show us the storage.she is very nice lady. I really appreciate her service. I will highly recommend your facility to others. Thank you so much for your excellent service.

Ivamere Magiti  |  First Impressions 
Rating:
5.0

Josh and his team are some of the best professionals I have ever worked with! They took away all the stress of moving with their compassionate, caring, comprehensive and efficient service. I had no idea Uhaul had become so progressive in their customer service excellence. They were the best of the best. I will recommend them to everyone!

Karen Matthews  |  Overall Experience 
Rating:
5.0

Good service and friendly staff. Also I reccomend to get all moving supplies from them, they are half the price of other places.

Bijan Dizechi  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary Greene  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RODNEY FISHER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard Hirano  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Renee McCrary  |  Overall Experience 
Rating:
5.0

Great location. Clean storage unit. Reasonable price. I would recommend to others to rent here.

Brandie Stowe  |  Overall Experience 
Rating:
1.0

They could not pull up my central reservation. Took forever for them to figure out how to renter all the information I provided over the phone to person in AZ. Took over 30 minutes while my per hour uHaul movers waited outside. Then couldn’t get the access card to work. New facility so the overhead doors didn’t work. It was about a bad experience as I have ever had. I am a person that has used uHaul to move across the country several times. The last time this month with a two unboxes.

David Matter  |  First Impressions 
Rating:
5.0

I rented a moving truck and used storage at this location. Staff has excellent customer service and were great with communication! They were also very understanding! Best uhaul experience I’ve ever had !

MIKELA GOODWIN  |  Overall Experience 
Rating:
5.0

I also used Yawdy movers, through U Haul and they were absolutely amazing! Highly recommend!

Karen Matthews  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHAEL DURAN  |  First Impressions 
Rating:
3.0

The employee needs help. No less than 2 people for staffing that facility One person cannot do it all there without crazy wait times.. Note; If the equipment is to cleaned on the outside from time oi time To cut the inspection time down for damage and safety. Also the Tire air pressure Must be at least close. Thank you T

Ted Whips  |  Overall Experience 
Rating:
5.0

Josh was great to work with and made a difficult process easier.. The check out process was extremely easy and the entire facility is very clean.

Gayle Burns  |  Overall Experience 
Rating:
4.0

I thank you for allowing me to settle my account and get my stuff back. I lost alot of value items in a different storage, so thankful I didnt lose anymore

susan doyle  |  Overall Experience 
Rating:
3.0

Well the staff in NV at pick up were nice. And the Staff @ the Arden Way facility were very nice. Now It took forever because U-hauls computers weren't excepting the input. The other problem is the price on line along with availability was dead wrong! Then asking me to drive 200miles to pick up the trailer was Not ok. Also Not telling me there is One way trailers and "local trailers" was quite the surprise Also ... Then A large one way costing 50.00 less than on line or 1800 u haul quote on line.. I expect better

Ted Whips  |  First Impressions 
Rating:
5.0

Josh was fantastic. He was friendly and made the process more than smooth.

Gayle Burns  |  First Impressions 
Rating:
5.0

I can’t say enough good things about Josh Johnson. Everyone we have worked with in the past with U-Haul has been good, but Josh beats them all. From checking us out of the storage unit to pointing out the truck’s safety features, Josh was professional. Any recommendations for U-Haul from me will also include a recommendation for Josh.

JOEL HESSING  |  Overall Experience 
Rating:
1.0

I am very unhappy with my experience so far and honestly would like my money back. If I could have someone with authority call me I would appreciate it. Thank you 916 602 6078

Jasreet Purewal  |  Online Move In 
Rating:
2.0

1st ..key card wasn't working tried 6 times, 2nd I was given 3 storages in which 2x card didn't work and 3rd storage was not clean. Salesperson needs to concentrate on one customer at a time. I was so frustrated I just canceled the whole transaction. This was my 4th storage of the morning. . I was in tears

velda adkins  |  First Impressions 
Rating:
5.0

The girl who helped us was amazing! She was friendly, professional, personable, and went above and beyond to help us. She was a total rockstar!!

Amber Anderson  |  First Impressions 
Rating:
4.0

Need to open 24hr storage access,you advertise it but don't offer any such service,that alone is enough reason to not use or recommend your services,this unit was actually my third storage rental I chose uhaul specifically for the 24hr storage access ,after unloading my stuff in the first unit -no 24hr access.so I loaded my stuff up and vacated and went to you guys on Arden ,again no 24hr access as advertised all over hauls websites it was a very frustrating ,stressful experience especially when it 24hr access was exactly what I needed for my move

JAMES CORWIN  |  Overall Experience 
Rating:
4.0

Would like to store a car also it says on board ( on premise parking $25.00 ) When i asked i was told not at that location . why when there is space in front of the unit I am renting ? Other than that great experience.

Aaron Braley  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nicole Graves  |  First Impressions 
Rating:
5.0

The young woman who assisted me was not only professional but she was extremely accommodating and thanks to her customer service abilities I will be renting an additional unit and extending my rentals longer than I had planned previously.if I had a business I definitely would recommend to my HR department to hire that young woman as my manager immediately because in my opinion she lacked nothing and took care of an intire line of people very professionally in spite of a few growing impatient and irritable. She handled that with Grace and precision and that makes for one dang good employee excuse my French.

Dayna Dilworth  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kelly Ziebell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Erin Dearden  |  First Impressions 
Rating:
4.0

Need to open 24 hour access,the construction shouldn't matter you have on site security and covid -19 being a reason well that's just absurd. You advertise it you should provide it.

JAMES CORWIN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Genivine Eller  |  Overall Experience 
Rating:
4.0

storage was great. Also rented a Uhaul truck for 4 day, originally reserved it for 3 days. Tried calling the Arden location 3 times and sat on hold for about 10 minutes each time with no answer. Upon returning the truck the staff made a comment about not letting them know about extending the rental for another day. I tried calling 3 times so try and answer your phones.

luba kalinina  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Orlando Hughley  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kamiki Johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angela Lopez  |  First Impressions 
Rating:
5.0

Elizabeth and her staff were friendly, helpful and professional.

Christina Coffey  |  Overall Experience 
Rating:
2.0

The personal thhere are rude , they lie, they are smeaky, they do things that are not exceptable! They were the rudest personal ive ever incountered in my life ! The office people are by far the worse ! Thr employees in the shop and out with the truck returns they are thr oppisite they are great

Delmer Holt  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Luis Alemar  |  First Impressions 
Rating:
5.0

I didn't like that there was no gate or fence around the property

pamela shave  |  Overall Experience 
Rating:
5.0

Thank you for helping make my move go smoothly

Emily Dones  |  Overall Experience 
Rating:
5.0

The service was excellent with the wonderful and hard working staff.

Valevatu Kaloovakarua  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

navida banks  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Miashca Bolds  |  First Impressions 
Rating:
5.0

This facility acquired my storage unit from another company. They treated me and my stuff amazingly. Thank you! My stuff was stored for 3 years... Opened box.... Like the day I packed it.

SHARON MCGINTY  |  Overall Experience 
Rating:
4.0

Move out date was 12/01/2018 Everyone was very friendly and helpful. Ms Myra was very nice on the phone & in person, very efficient too!

Lucy Lim  |  Overall Experience 
No reviews have been submitted for this location.

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