Customer Reviews for U-Haul Moving & Storage at 84th Ave

2,061 reviews

13554 84th Ave   Surrey, BC V3W7P9
(W Of King George Hwy)

(604) 591-2313

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(604) 591-2313

13554 84th Ave
Surrey, BC V3W7P9
(W Of King George Hwy)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Elaine ritchie 
Rating:
5.0

Customer did not leave a comment.

Albert Zylstra 
Rating:
5.0

Very good

baljinder brar 
Rating:
5.0

Customer did not leave a comment.

Wilfredo Cabuen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAGDEEP GILL 
Rating:
5.0

Customer did not leave a comment.

alpha bugembe 
Rating:
5.0

That was my first time at this location. Good service! Great explanation at the counter. Clear and relax!

Maryline Blecourt 
Rating:
5.0

Professional service

STYLIANOS PERDIKOGIANNIS 
Rating:
4.0

Helpful staff, safe neighbourhood to leave your car while using their truck. Good store for purchasing the things you forgot, like rope and gloves. Lucky I had a stepstool because the truck step was too high for me. Also, a bonus for me, the U-Haul app is user-friendly so I saved a little money by being able to return it before morning.

wonda hopwo 
Rating:
5.0

Good customer service and instructions were very clear

Vishwanath Kumar 
Rating:
5.0

Customer did not leave a comment.

Eliphas Sebolao  |  First Impressions 
Rating:
1.0

Lazy management cannot maintain gas levels at full leaving customer to hard yo bring it back at same level. Then the customer end up paying more all the time. Fraudulent practices.

Sukhjeet Buttar 
Rating:
5.0

Great service great experience thank you

Stephen Jackman 
Rating:
5.0

I didn’t catch the name of the guy that helped me but he was great. Whole experience was smooth as possible

Scott Radcliffe 
Rating:
4.0

Customer did not leave a comment.

Holger HIEPLER 
Rating:
5.0

Customer did not leave a comment.

Ron Skapski 
Rating:
1.0

I went to the location asked him that I needed to rent to one van go they are all booked up. They don’t have any reserve one online. I reserved one online picked up the same band that was sitting there. That’s very bad customer service.

Talwinder Brar 
Rating:
5.0

Customer did not leave a comment.

Amit Sharma 
Rating:
5.0

Customer did not leave a comment.

Sourabh Arora 
Rating:
5.0

Everything was very gud

gurwinder singh 
Rating:
5.0

The people at U-Haul there were super helpful. I had reserved the room for a week as well as truck truck. You know is where it is but it turns out after all that I was having a friend move stuff and I trying to do this for a little while bailiff throwing stuff away with the process of trying to sit through that, but everything you guys are great. Yeah you’re super super accommodating and I would definitely recommend you guys.

Brandon Crawford  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kim Tran  |  Online Move In 
Rating:
3.0

First of all there was no light in the locker room and no lock and we have to walk back and forth few times to the service desk. The online instructions are not clear and some what confusing.

SANTOSH PENUMATSA  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

michael Tribes 
Rating:
4.0

Customer did not leave a comment.

edison heba 
Rating:
5.0

Customer did not leave a comment.

Harmeet Singh 
Rating:
5.0

After an issue with another locations not having a vehicle for me and not taking the correct steps to notify uhaul or myself of this. This location was fantastic and the guys were really helpful

Carl Ebanks 
Rating:
4.0

Customer did not leave a comment.

Simranjeet Singh 
Rating:
5.0

Customer did not leave a comment.

lap kwan tang 
Rating:
4.0

Customer did not leave a comment.

Tai Do 
Rating:
5.0

Customer did not leave a comment.

ATHAR SHAHZAD 
Rating:
4.0

The staff extremely helpful with all the move details renting truck and purchasing supplies.

BELINDA LOVE 
Rating:
5.0

Customer did not leave a comment.

Hind Rhazlane  |  Overall Experience 
Rating:
1.0

A very fraudulent staff who fleeced me of $16 for gas that I did not use. I have used your service in the past especially at that location, but this time I felt horrible and dejected.

kayoma ofigo 
Rating:
3.0

Customer did not leave a comment.

Hyson Sunny 
Rating:
2.0

the van was very dirty inside and outside. Garbage in the cab. They tried to charge for a windsheild chip which is absolutly not my fault, and is simply a hazzard of having a vehicle on the road in the winter...or anytime really. The representatives were rude about it

Dawn Roper 
Rating:
4.0

Customer did not leave a comment.

Leilani Marcos 
Rating:
5.0

Great service, easy checkout and checkin.

ronald owen newell 
Rating:
5.0

Customer did not leave a comment.

sopheap keo 
Rating:
2.0

Customer did not leave a comment.

GURPREET SINGH WALIA 
Rating:
1.0

Customer did not leave a comment.

jaskaran bains 
Rating:
5.0

Very convenient for us, staffs very accomodating even if we changed time of pick up few hours before due.

Merlinda Ramos ilagan 
Rating:
1.0

Poor service. Over charged for fuel. Not impressed

George Sousa 
Rating:
5.0

Customer did not leave a comment.

satvinder singh 
Rating:
5.0

Convenient location and services!

Jason Miles Vanderhill  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AJIT SINGH SANDHU 
Rating:
3.0

Customer did not leave a comment.

Jagmeet Singh 
Rating:
5.0

Customer did not leave a comment.

Pawanjit Aulakh 
Rating:
5.0

Customer did not leave a comment.

lakvir singh malhi 
Rating:
5.0

Customer did not leave a comment.

Devender Singh 
Rating:
5.0

Customer did not leave a comment.

Wayne Mcleod 
Rating:
5.0

None at this time.

Cipriano Cruz 
Rating:
5.0

Customer did not leave a comment.

Inderjeet Singh 
Rating:
5.0

Customer did not leave a comment.

savendar singh 
Rating:
4.0

Staff was fantastic at teaching me how to use the mobile app. Friendly, clean office.

Charmagne Daniel 
Rating:
5.0

Customer did not leave a comment.

Wilfredo Cabuen  |  First Impressions 
Rating:
3.0

King George 84ave in surrey

Balwinder Singh Kainth 
Rating:
3.0

The truck cab was dirty, could have been better. The process of returning the truck via the Uhual app was horrendous. The app sucks big time, takes forever to locate the location. Uhaul could definitely do better. Thanks

Amardeep Singh Jammu 
Rating:
3.0

Customer did not leave a comment.

Jacquie Thomas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gurmeet Singh 
Rating:
5.0

Nice

surinder pal 
Rating:
5.0

Customer did not leave a comment.

harupdesh singh 
Rating:
5.0

Customer did not leave a comment.

Harjit Singh 
Rating:
5.0

Iam Daljit , all was good 👍 I got good help from Aryan and Mr RAI . Thx

daljit sandhu 
Rating:
5.0

Customer did not leave a comment.

Armandeep Singh 
Rating:
4.0

Customer did not leave a comment.

ARCHER CINDY ANNE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

surinder singh 
Rating:
5.0

Customer did not leave a comment.

Mark Robert Gordon 
Rating:
5.0

Customer did not leave a comment.

Nithish Kolli  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ian Irabaganje 
Rating:
3.0

If i filled more gas than it was before then they should me cash back for that. It happened with me and didi not get any cashback or discount

Paramveer Singh 
Rating:
5.0

Customer did not leave a comment.

Sharon Doornbosch 
Rating:
5.0

The staff is well trained and efficient. I was able to pick up on time and drop off on time. Great experience.

Ying Sun 
Rating:
3.0

Customer did not leave a comment.

Harman Singh 
Rating:
5.0

Customer did not leave a comment.

Arshnoor Singh 
Rating:
5.0

Customer did not leave a comment.

juliebeth goicho 
Rating:
5.0

Customer did not leave a comment.

YINGLIN ZHANG 
Rating:
4.0

Customer did not leave a comment.

Jasdeep Saraon 
Rating:
5.0

He has great staffs ( minions) too. A few months ago his staff helped meto change a small trailer tire. Those are Pita Thank god it was fixed.

WILLIAM CHAN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ian Irabaganje 
Rating:
5.0

Top notch customer experience. No issues. All institutions were well explained, I had hitch free inspection upon return.

Tairat Ajibola Lawal 
Rating:
5.0

Customer did not leave a comment.

RAUL CRISTOBAL  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

bhupinder bhachu 
Rating:
3.0

I had a earlier rental that was changed by the website and I wasn't notified via email, it turned out to be cancelled when I was going to pick up my rental. Ended up wasting half a day, waiting to get another rental. I think this is my last uhaul purchase for awhile.

Justine Bond 
Rating:
1.0

you advertise your rates based on a 24 hour rental but yet you ask for a return time so you can resell the same vehicle and double dip not a good business practice. Should have the ability to prorate the rental if you ate reselling the vehicle out the dame day.

doreen dass 
Rating:
1.0

The system should have the option to return the money back to the customer who filled up the fuel more than the level recorded before received the vehicle

Huu Trung Nguyen 
Rating:
3.0

my things were destroyed by rats

Aleksandra Guseva  |  Overall Experience 
Rating:
2.0

My personal information with crossed with other customers . I started receiving emails for other storage users. I called and this was corrected. After that I received posted mail to my home address for another customer. I then came in and cancelled my unit.

michelle hayward  |  Overall Experience 
Rating:
5.0

The customer service guy was very helpful and quick. I would definitely recommend anyone to getting their moving equipments from U-Haul.

Morhaf Al Hussein 
Rating:
5.0

Customer did not leave a comment.

Stephen Thatcher  |  Overall Experience 
Rating:
5.0

Excellent customer service by Nisha. She answered all my questions swiftly and helped me with my rental very quickly and effectively. Thanks

kush chhatbar 
Rating:
5.0

Customer did not leave a comment.

Navroop Singh 
Rating:
5.0

Moving is always a stressful time however your staff were great and made it much easier. Good job Uhaul

Debra Irwin 
Rating:
5.0

Very friendly, kind and helpful staff

Kemar Wilks 
Rating:
5.0

Everything went as planned 👍

neil bhindi 
Rating:
5.0

Customer did not leave a comment.

ANKIT CHHOTAI 
Rating:
3.0

Customer did not leave a comment.

KARANVIR SINGH 
Rating:
5.0

Customer did not leave a comment.

Sarthak Kapoor 
Rating:
4.0

Customer did not leave a comment.

harsimran singh 
Rating:
5.0

Very good service and well trained staff , highly Recommended A+++

vikramjit singh 
Rating:
5.0

Very fast service and very clean

Harman Sandhu 
Rating:
1.0

My visa card was compermized by one of the staff copied my security nummber on my card and ordered pizza his name is . .... I have contacted the Surrey police and there is a active investigation into this fraud . It's a shame that this kind of business employes such kind of people so my advice to all others out there please do not hand over your credit cards to anny staff at this location 13554 84 ave Surrey bc

Joseph Vienneau 
Rating:
5.0

Customer did not leave a comment.

Jasman Kocher 
Rating:
5.0

Customer did not leave a comment.

Manjeet Dhillon 
Rating:
5.0

Customer did not leave a comment.

YUKIKO HASHIRA 
Rating:
4.0

We've always had great service here. Our only issue is it is common to have long waits to be served. Would be good to add another staff person.

Ryan Lammertsen 
Rating:
4.0

Hectic traffic in the area make it hard to enter and exit this location however the staffs customer service made up for the traffic with their personable and efficient sleeks

Dawn Michelle Vanichuk 
Rating:
5.0

Good service good management

HARWINDER singh 
Rating:
5.0

Customer did not leave a comment.

Eric Swantje 
Rating:
5.0

Kulwinder was exceptionally kind and clear. We were able to get moved in efficiently and everything was in perfect order. Thank you so much.

Christina Weigel  |  First Impressions 
Rating:
4.0

The U-HAUL truck had a leakage. The Sofa Mattress and Bed-wood got damaged Please do something to compensate

Jasmeet Singh 
Rating:
4.0

Please have multiple furniture dollies as this is the most commonly sought after accessory.

Nishant Saxena 
Rating:
1.0

- booked over the phone, the rep booked truck and storage for October 30 instead of September 30 as instructed - couldn't even get the first month free promotion because the original booking was a mistake, and there were no uhaul trucks available in the entire Metro Vancouver area for our moving day so had to pay for both storage and more expensive truck - the storage I booked myself online was not available on site because there was a lock on it and the staff didn't even know who it belongs to - staff asked me to check the storage myself, after the long walk there and back I told them it's locked and they wanted me to walk all the way to show them in person again - after speaking to management, staff gave me a key to the lock, and after driving the truck to the storage, realized the key doesn't even fit in there, and had to get a different and smaller storage - wasted over an hour on moving day to be able to access the online reserved and checked in self-storage - no idea why this isn't a fully automated system with a smart combination lock that automatically changes between clients to ensure more security, and have the one remote staff controlling it all online to avoid all these issues

NAVID ZIAFATI  |  Online Move In 
Rating:
1.0

I think you should not provide reservations if you’re unable to make one and waste customers time

Lovepreet Sandhu 
Rating:
5.0

The truck was not serviced, the transmission was not good. I guess the service was not done the rpm meter was at 3 more than half of our journey. I would recommend to get the service done for your trucks please.

Manreeve Singh 
Rating:
3.0

Customer did not leave a comment.

Peter Morch 
Rating:
3.0

Customer did not leave a comment.

Amritpal Singh 
Rating:
3.0

The new truck was nice!

Eric Chi 
Rating:
5.0

Very professional and helpful staff !!!

Anastasio Poulgouras  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bernard Dohm  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brertt robert Demcie  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Bryan Lumacang  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Priya Raj  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RUPINDER BRAR  |  Overall Experience 
Rating:
3.0

Did like not getting a refund, when I left 3 weeks early.

DAVID SPRUYT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marjorie Vukelic  |  Overall Experience 
Rating:
5.0

😊😁🤝

Jagjiwan Dhaliwal  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eva Touzard  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DARREN RYLAND  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Harsh Dutt  |  Overall Experience 
Rating:
5.0

Kulwinder and his team are remarkable, friendly, helpful, knowledgeable, understanding and compassionate. Kulwinder, truly is a set back in time when customer service, pride, common sense and the personal touch meant something. So rare these days! So rare. 🥰🙏🏼

Michael Savage  |  Overall Experience 
Rating:
2.0

Please work on lighting each unit

Roopanjan Saikia  |  Overall Experience 
Rating:
5.0

Professional, competent, friendly. An excellent experience

Margot Bureaux  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laural Murphy  |  Overall Experience 
Rating:
5.0

I often use any U-Haul near me whenever I move or need storage space. The U-Haul at 84th Ave in Surrey has been a very positive experience. The staff is always helpful and kind. The storage facilities are clean and safe and the costs are reasonable. I will definitely use this location again if I return to the area. Regards, Susan

Susan Da Silva  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

donna mckenna  |  Overall Experience 
Rating:
5.0

You were a wonderful company to do business with. Having attending college and commuting, you made my life alot easier. Thank you for the great customer service. I cannot thank you enough for my storage. Shelley L Lahti, CPA, CGA Cell (780) 920-7663

shelley lahti  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

bonaventure sevi  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

yuri sandoval  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Yolanda Hartley  |  Overall Experience 
Rating:
3.0

Overall, a good experience - but communication with the office is near impossible Was looking to find out move out regulations / requirements Phoned 12 times over a 3 day period - was always automatically forwarded to the call centre in AZ Emailed 5 times over 1 week - never received any response

Michael Worrall  |  Overall Experience 
Rating:
5.0

Only the rate was too high staff was very friendly. I’ll come back in future.

Sashi Jeet  |  Overall Experience 
Rating:
5.0

Satisfied

Elizabeth Balogun  |  First Impressions 
Rating:
4.0

No light

HEADSUP COUNSEL John Duncan Grant  |  Overall Experience 
Rating:
4.0

As per question 1. The security was great. The lighting was terrible.

Cameron Wonnick  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul Hemerling  |  First Impressions 
Rating:
1.0

What is the purpose of taking reservation if you don't keep the reservation? I booked my 10x10 units two weeks ago, only to find out upon arrival with the truck to be unloaded, that Uhaul office didn't have 10x10 units available. One day before the check-in date, I received a message, which asked me to check-in online and get a free lock for my unit, but when I clicked on that link (same day it was received), I was prompted to complete my check-on process in person. My company has a long history of working with Uhaul mainly on truck rental side, so I was to hear from the Uhaul employee that storage reservation, actually doesn't reserve the unit. Then why do you have the reservation process at all?!!

Pavel Streltsov  |  First Impressions 
Rating:
5.0

Store manager and the front desk staff (Lakshe... if I don't mispell) are amazingly helpful.

Tony Tung Trinh  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

RUSSELL WISEMAN  |  Overall Experience 
Rating:
4.0

a couple boxes had some bugs.

isabel zerr  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gurpreet Ludu  |  Overall Experience 
Rating:
5.0

Very good

Pawandeep Kaur  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

INDERPAL KAMBO  |  Overall Experience 
Rating:
5.0

Thank you you all were great

Kevin Oakley  |  Overall Experience 
Rating:
4.0

Other than not having the size and location of the unit, I thought I had reserved over the phone the overall service was excellent.

Pat Werbowski  |  Overall Experience 
Rating:
3.0

My storage experience was good BUT getting the storage was a big mess up and I will not use your services again for moving or storage.

Michelle Duncan  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ANTHONY FRANCIS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephanie Libby  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jacqueline michelle boyne  |  Overall Experience 
Rating:
5.0

5 years and no mouse or any damage to sensitive things like books, safe secure, well maintained and mouse insects free facility, i locked it and picked items after 5 years, only thing to clean was a newly made spider net - thanks for keeping it nice and clean - people stuff matters and no body can do better than U-Haul.

Sudhir Tomar  |  Overall Experience 
Rating:
5.0

Excellent customer support and very helpful service. Thanks!

Jun Chu  |  Overall Experience 
Rating:
4.0

Low lighting at night but overall great experience

Aaron Moore  |  Overall Experience 
Rating:
3.0

All good

Philip Osei-Owusu  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ramanpreet Sangha  |  Overall Experience 
Rating:
5.0

I wasn’t too sure what we would need and we ended moving to a larger unit. Everything went very smoothly. Everyone has been very patient, professional, and knowledgeable. This really made things a pleasure. I’d certainly recommend this location for anyone needing a storage unit and anything else to help with the move! Thank you for making things so pleasant.

Margot Bureaux  |  Online Move In 
Rating:
5.0

Office staff were very helpful.

isaac schmaling  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carolyn Mitchell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leslie PINNELL  |  Overall Experience 
Rating:
5.0

I LOVE THE SMELL OF YOUR COMPANY 😎😍😍😍😍😍

Karmajit khaira  |  Overall Experience 
Rating:
5.0

The staff are the best. All and all, very well maintained and managed.

Tsz Hon Wilson Kwok  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARY VANDYK  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Fai Lok Wong  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Parminder Singh  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

KYI DA SA  |  Overall Experience 
Rating:
5.0

I love the customer service and the help I’ve got while renting the unit! The only reason why I stop renting was because I didn’t need to rent it any more! But I loved the experience and the customer service was great!

Nelly Samayoa Quinonez  |  Overall Experience 
Rating:
4.0

Check in queue at last visit on 24/09/2022 evening at the gate in saw unnecessarily wait time.

harvinder singh jesiwan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bonny Bansal  |  First Impressions 
Rating:
2.0

Staff were alright when I needed to figure things out. However, the units are not clean. Some weather stripping would go a long way considering the units are outdoors. Any wind blows dirt and cotton into the units. I was greatly disappointed in the shape my possessions came out of the locker in. Everything was absolutely filthy.

Kacey Basalle  |  Overall Experience 
Rating:
3.0

Was called 3 years ago informing me incorrectly that my locker contents had been broken into and my belongings gone. It turned out it was another locker. Perhaps some attention to detail before notifying someone 6,000 kilometers away incorrectly and causing great stress. Never an apology from UHaul.

Reid Tynan  |  Overall Experience 
Rating:
5.0

Todo bien muchas gracias bendiciones

rosa jahanna palacios castillo   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edwin Laghan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alejandro Reyes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

darshan deol  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JUSTIN GROSHOK  |  Overall Experience 
Rating:
5.0

Professional, friendly and supportive

Issam Kaddoura  |  First Impressions 
Rating:
5.0

Kulwinder was kind, helpful and accommodating.

Eva Touzard  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

jacqueline michelle boyne  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

pam rezansoff  |  Overall Experience 
Rating:
1.0

I NEVER stepped foot onto the property. I cancelled my booking before I even had a chance to use it. I was getting collection notices saying they were going to charge me and charge a late fee!! I find it appauling that A) I could not get through to anyone to advise them for weeks!!! B) that the staff is that out of touch and C) that customer service said I had to be the one to contact the surrey location when all the calls were getting redirected from calling the surrey location's number to customer service!! BRUTAL organization and will not rent from Uhaul again due to this poor service!

Angie Peters  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Roopanjan Saikia  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Richard Badgley  |  First Impressions 
Rating:
5.0

They do what they say they do. Isn't this what we all want from a service provider? ✌☀️💖 🙏 Murray 🇨🇦

murray daines  |  First Impressions 
Rating:
5.0

Every staff member that I dealt with at the storage facility was courteous, helpful and efficient.

James Brown  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Glen Halverson  |  Overall Experience 
Rating:
5.0

The staff is very kind and knowledgeable. He explained every detail that i need to know about self storage and the information was very helpful. Highly recommend this facility.

Myung Cho  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Detelina Jeliazkoza  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSEPH MACSKA  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

John McArthur  |  Overall Experience 
Rating:
5.0

Our storage wasn’t available on the day as booked. We were very upset and frustrated because we had given notice of moving out. However, there was a gentleman he allowed us to view a storage that was available, it was ok but smaller. He gave us a discount and apologize for the inconvenience. Thanks to him for being patient and understanding.

Andrea Hamilton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Haben Kidane  |  Overall Experience 
Rating:
5.0

Kulwinder was very helpful. He went above and beyond.

Barinder Kang  |  Overall Experience 
Rating:
4.0

The facility works excellent. The only issue was when we found out that the unit booked via the storage reservation online was not available. However, that has been resolved quickly.

Michal Powala  |  Overall Experience 
Rating:
4.0

My only complaint is that the actual locker was very poorly lit. We went there during the day and couldn't see anything inside because the light source was outside the room. It was Kinda hard to see everything. Other than that we have no complaints. The staff were extremely friendly and helpful.

Sabeeqa Laeeq  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Brown  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mandeep grewal  |  Overall Experience 
Rating:
4.0

All good

Katherine Landrath  |  First Impressions 
Rating:
1.0

Kulwinder Rai has ZERO customer service skills. I used this locker for about 10 months. On the second month I missed a payment due to confusion of the date. 2 days later he wrote me an email threatening to auction my locker and wrote a very embarrassing and threatening letter to my nephew. 2DAYS. It was his very first communication. Of course I immediately corrected the mistake and was not late again. People make errors, his heavy handed approach and ignorance is completely uncalled for. I DO NOT RECOMMEND using this business. If you are unsure, look up all the comments about this guy on google under ratings and comments. And this has been reported to Uhaul who don’t seem to want to do anything about it.

daniel ewineton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephen Ogar  |  Overall Experience 
Rating:
2.0

Reserved large storage box not available after all .. lock in door … mistake made somewhere.. so the staff were very kind to give me two small portable unitsBUT one unit was made of wood and so warped it took 2 men 15 minutes to bang, pound, kick , hammer and eventually force it shut! I couldn’t believe what I was seeing! Now I am worried I won’t be able to access it.. that my belongings are in a leaky unit. That I hv to move my stuff again and again .. I would hv gone elsewhere but I had to stay at 84th as I had a truck and my helpers leaving .. please get me a larger storage unit.. that closes.. and some help to transfer my belongings as now it i don’t hv a truck not helpers :) :). Please :) Thank you!

Katherine Landrath  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Ian Newman  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Christina Varty  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rajvir Rai  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RICHARD DECHAUX  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Manpreet WAHLA  |  Overall Experience 
Rating:
5.0

I would definitely use them again and I would recommend they to others. Great service.

Dave Harding  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jody sam  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Syed Raza  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

michael kumar  |  First Impressions 
Rating:
3.0

Definitely served its purpose. I only had two visits; move-on and move-out.

Vivian de Bloeme  |  Overall Experience 
Rating:
4.0

No light was available in my unit

DMITRIY MINENKO  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

lisa devlin  |  Overall Experience 
Rating:
4.0

Friendly and helpful service, made my move in easy! Thank you!

April Adams  |  Online Move In 
Rating:
3.0

I would of like a full pull up not a room with others tho my own room and I need one of those card or fobs plus can you add the fee to have 24 hr access please

Nicole Richter  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Satinder Nanrhe  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Biljana Cecar  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kyle Weldon  |  First Impressions 
Rating:
5.0

After an initial misunderstanding and over charge the Surrey 84th location went above and beyond to make it right for me. Kulwinder Rai the manager and his staff couldn't have been nicer or more accommodating. Cheers and kudos for their old fashioned professionalism and care. Roger Dionne

roger dionne  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Twila MacDonald  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jason McDonald  |  First Impressions 
Rating:
4.0

Unit had no lighting(very minimal). Very dark inside.

Matthew Sansoucy  |  Overall Experience 
Rating:
5.0

5 star start to finish highly recommended will use again if required

john vestergaard  |  Overall Experience 
Rating:
4.0

The units are secure, but sadly they do not provide lighting in them.

Shannon Willetts  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew Sansoucy  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

gurpreet khaira  |  Overall Experience 
Rating:
1.0

Due to the fact that I was moving from the Osoyoos area and made all the arrangements to get there in good time and have the arrangements made weeks in advance .. When I got to the facility I was sent to a unlt and after unloading a good amount of the truck was told they didn't have a 10x10x9unit for me even though I had confirmation on my phone that I had showed them .. I then had to find somewhere to store my stuff... So NO it was not a good experience !!!!!

Gail Holden  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Copper Mechanical Contractin Limited  |  First Impressions 
Rating:
2.0

I was supposed to get a lock with my locker and I didn't... also the side of my door is broken very easily accessible right beside a fence that could easily be jumped. . So Mt stuff is not secure whatsoever

Manvir Chhokar  |  Online Move In 
Rating:
5.0

Helpful staff

John Abucay  |  First Impressions 
Rating:
5.0

Kulwinder Rai was very helpful and kind. Thank you very much for the great assistance.

Antonio Forrer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

VIVEK TANEJA  |  First Impressions 
Rating:
1.0

I reserved a 10 x 10 storage locker in August and was phoned by your staff in September if I could move in earlier which I couldnt. I was told if I couldnt book that day I would lose the locker. So I went in and booked a larger one. I called the day before i was to move in and was told the one I booked wasnt available and another 1 bedroom one was. I said it was fine if I was a one bedroom. I came with the truck and the locker was so small. I was told this is all they had. I asked if there was anything else and the gentleman found one on the other end of surrey. I was charged mileage. The other location is dirty has one elevator and 3 other people moving in. Im not impressed with the service at this location and will not recommend it or uhaul. Changing the storage locker size saying I shouldnt have been able to book it is not good enough.

Harpreet Jaswal  |  Overall Experience 
Rating:
1.0

First of all, I hope this is the only location that I had a bad experience with your service. I rented a unit, paid it and when it’s time for me to put some stuffs in there, the unit was occupied, argued a bit, wasted time arguing to give us another unit, after 0ver 3 hours of dealing, gave us a new unit but we have to clean it ourselves and we were soaking wet from going in and out of the office. I hope this experience won’t happen to anyone or again to us.

Alicia de Jesus  |  First Impressions 
Rating:
4.0

Thank you kindly

AUGUSTO ROSALES  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Nicholas Coco  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Luc Ouellet  |  Overall Experience 
Rating:
5.0

The staff was friendly and efficient every time we went. The storage unit was clean and easy to access. We would definitely use the storage again if we needed to, and will recommend it for those needing storage. The correspondence before and after was well done. Thanks.

Robert Tillyer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Azeem Aslazmada  |  Online Move In 
Rating:
4.0

Missunder standing Hass Ben resolved that is the most important part for all, ok with the results and relieved

Bruce Mccann  |  First Impressions 
Rating:
3.0

The driveways in the facility are often blocked by UHaul vehicles parked there, especially the equipment drop off area. Frustrating accessing unit sometimes. Unit had no lighting nor a plug point. There were a couple of plug points in section C, but they were locked!

Joseph Fernandes  |  Overall Experience 
Rating:
5.0

Friendly and helpful service.

Jody REMPEL  |  First Impressions 
Rating:
4.0

Was good only complaint really is the climate control as it does not exist, my 55" 4k TV doesn't turn on was only a year old and functioning when I put it in last Aug but other than that, price and location and accommodations were exceeding expectations

Jordan Prince  |  Overall Experience 
Rating:
5.0

An excellent place to store belongings. Safe and clean and secure.

Karen Gudbranson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

james wales  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

matthew mckechnie  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

KEN/SUSAN EMERSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Byron Ruiz-Martinez  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Gareth Convery  |  Overall Experience 
Rating:
5.0

CUSTOMER SERVICES WAS GOOD

Espoir Nkindi  |  Overall Experience 
Rating:
3.0

They never left me my free lock so I was not able to lock my stuff up.

Timothy Seguss  |  Online Move In 
Rating:
5.0

Very clean facility & excellent service.

JAMES DOERKSEN  |  Overall Experience 
Rating:
4.0

Secure was great my only issue, was that there was ZERO light in my unit and couldn’t see anything

Kendra Pelletier  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Matt Kim  |  First Impressions 
Rating:
4.0

Good

Ronald Lynn Fode  |  Overall Experience 
Rating:
3.0

I got a free lock but there is no lock inside

Mark Balbuena  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Bert GERWIN  |  Overall Experience 
Rating:
3.0

Please advise your staff to get off their phones when a truck is returned. Your employee did not seem interested in talking to me. When sending pictures for review be the same as what I'm renting. I had pictures with graffiti on the truck, but the truck I rented had no graffiti on it. Not very organized. I'd have to have a fantastic deal to consider ever using U-Haul again.

Sylvia Alliston  |  Overall Experience 
Rating:
4.0

Paperwork went quickly and smoothly. Instructions of where storage unit was located was well explained. Area was extremely clean and organized.

Mary Larsen  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephen Ogar  |  First Impressions 
Rating:
5.0

All the staff are nice 👍👍👍

MariaLiza Mercado  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

pam rezansoff  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

jackie ward  |  First Impressions 
Rating:
3.0

Told the office a month ago was leaving and they still tried to get money this month. They were also very slow in the office and had to wait far to long to talk to someone

Kim Casavante  |  Overall Experience 
Rating:
2.0

I originally booked a 10x10 unit but later made adjustments to my reservation over the phone and was told I would be receiving access to a 10'x20' unit. When I arrived I was told it would be 10'x10', which negatively impacted my storage process. Also, I moved into the unit in the evening and the light for the lockup was out of order at the time, forcing me to move into the unit in the dark.

David Shipley  |  First Impressions 
Rating:
5.0

Staff are helpful and friendly especially the lead guy so awesome, thank you

Privacy Request  |  First Impressions 
Rating:
4.0

There was mouse droppings on the top of the fining room cabinets

Manoj Maharaj  |  Overall Experience 
Rating:
5.0

Thanks a lot and it was good experience for storing our stuff for like 7 months. Polite and very helpful the staff that I dealt with and very professional. Happy New Year and stay safe. Keep up the good work.

Joselito Madrid  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

gordon Nielsen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Heather Kokkinen  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

jaspal matharu  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

irene corbett  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RASHID KIRMANI  |  Overall Experience 
Rating:
3.0

For most of the time we were there the road in front of my locker was torn up forcing us to get super muddy every time we went. Then we received an email that our fees were being upped for an unknown reason.

Randi lizabeth LEASK  |  Overall Experience 
Rating:
2.0

Awful experience! I gave them my credit card information so they can charge me automatically, but instead I received an email every month saying that I was late on my payment and I had to pay late fees. In order to fix it I had to go 35 minutes away from home to pay in person. On top of all that, when I retrieved my client’s things from storage, the mattress (the most important thing in the storage unit) was wet and with mold. The person in the front desk was totally overwhelmed with customers and was no help and insisted in charge me the next month Don’t go to this location

Stay Organized  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LOUISE ROBINSON  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

rabia ghori  |  Overall Experience 
Rating:
4.0

This is a reasonably priced, clean and convenient place to store belongings. The staff are friendly and helpful. The only thing I didn’t like (and this a Uhaul in general, not this particular location) is the way that they bill. It’s so confusing that I ended up being charged a late fee even though my account balance showed a $0 balance owing.

Cyndi Bell  |  Overall Experience 
Rating:
5.0

Very reasonable prices and friendly staffs, helpful, considerately and caring.

Bo Wendell  |  First Impressions 
Rating:
5.0

Easy to work with them

Mandeep Grewal  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ross Hilton Whiting  |  Overall Experience 
Rating:
5.0

Very happy with my time at uhaul storage. Employees were all very good. Everything was very easy to deal with and the price was very reasonable.

Steve Morandin  |  Overall Experience 
Rating:
5.0

The only issue I had was that it was pretty dark in the unit but other than that great. Very friendly great customer service

Liza Rozanski  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LIA LIFE  |  Overall Experience 
Rating:
4.0

Light in the storage unit would have been helpful. We moved in the evening so no it was dark. However everything else was perfect.

Niharika Sudhir Kumar Pilli  |  Online Move In 
Rating:
1.0

I took photos of numerous safety violations inside and outside the building. Pipe piles and sheet steel roofs laying by entrance doors to my building not marked and I know I brushed the pile of steel corrugated roofing laying on the ground and was injured on my leg is a result. The day I was set to move out of my locker the lights surrounding my locker would not work so I couldn’t remove my items. Maintenance Man was rude to me when I talked to him in passing. He was mad because I didn’t know I need one of U-Haul locks on my locker. Next time I came to place items in my locker there was a second lock on my locker door saying if you want to access your locker you must come to the office and pay $25 for the added lock or access won’t be granted (I have a pic of the note he left). When I when’t to pay for the new lock I had to wait 45 mins for the office staff to track down where the key was because nobody knew where it was.. The rows of roadway Inside the lot that surrounds the building were plugged up with u haul trucks, vans and trailers making it hard to get to your building because other renters had their cars parked blocking the road off entirely making you drive around looking for a way to exit . I’ve rented from other storage facilities and have never had any problems before. Wouldn’t rent from that location again ever I’m not a hard person to please and not a grumpy person I’m 63 years old and am easy going but this place did make me a happy camper at all. If you’d like to see the photos of these dangerous safety violations please contact me with a email address and I’ll send them to you. Dannykowalski@gmail.com I only stayed two months in this locker then left the Facility . Upon removal of my items some items were wet and pools of water on my items because I’m guessing the roof was leaking Above my locker boxes of Xmas decorations and Xmas tree was wet And other items as well.

danny kowalski  |  Overall Experience 
Rating:
5.0

This was a very clean and well-maintained storage, and the staff was friendly and helpful. I will be using this facility again, should I need storage.

Jennifer Casement  |  Overall Experience 
Rating:
2.0

When I rented the unit I told him that it would be for a month only.I picked up the stuff a day early.I told the lady in the office I was picking up my stuff and asked her if I needed to check out.She said no just go ahead.Four days after I picked up my stuff I got emailed a late notice so I had to make a special trip to go tell the guy that I picked up my stuff four days earlier.I probably need to use a storage unit in December and I am having second thoughts about using yours again.

Dennis Penzin  |  Overall Experience 
Rating:
5.0

NEED TO INCREASE STAFF, OTHERWISE GOOD.

Mohammad mour  |  First Impressions 
Rating:
5.0

Staff was ALWAYS glad to see me, and was very polite.

STEVEN CHURCHILL  |  Overall Experience 
Rating:
5.0

A light would have been convenient inside the storage unit. The whole place is always kept super clean.

jean joseph andre brassard  |  Overall Experience 
Rating:
3.0

I had a hard time deciding on how to answer #'s 3 and 6 as I have not yet had a chance to explore your facility or actually move anything into my storage unit yet. The office area was clean and at first glance appeared to be well maintained. The parking situation and construction is less than ideal. In fact, I almost decided to go with PS Storage instead due to ease of approaching and parking at the office. I'm on the fence yet (due to my unfamiliarity with the location) if I would recommend this particular uhaul location to a friend, but I would recommend the Nordel location as I've rented trailers and vans from them in the past and have friends who are long time storage renters there. UHaul as an organization/business has been good to deal with overall every time I've contacted them.

Kim Watson  |  First Impressions 
Rating:
3.0

Everything was perfect but one time i got only a few days late for the monthly payment due to Corona virus because I was stuck in India at that time. Although I send the e mail regarding that still you charged 70 dollars extra. Highly disappointed

SATINDERPAL DHALIWAL  |  Overall Experience 
Rating:
3.0

The process of attaining my unit was fine. When it came to moving my items in, it was very dark in the unit. I had no idea there were no light bulbs in the overhead lighting. Luckily my son had a small flashlight in his pocket.

Sonia Hamnes  |  First Impressions 
Rating:
1.0

Poor customer service.

TERESA COLLINS  |  Overall Experience 
Rating:
1.0

All the stuff inside was covered in drywall from the ceiling. Also small black remnants that look like mouse dropping on all my stuff. The top of the door frame is missing and when I told the staff about it, it never got repaired. There’s no lights in the unit as well. The concrete walls weren’t very clean and light was visible from the outside through the cracks on the wall. I would not go here again.

joel david peter  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CHERI ALSTON  |  Overall Experience 
Rating:
5.0

Fantastic service. Staff were extremely nice friendly and very attentive. First class services!

Michael Fuoco  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

davinder aujla  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Chanyang Shin  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Betty Anne  |  Overall Experience 
Rating:
5.0

Everything was clean and organized. The washroom was spotless as well.

Richard Sonier  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sandra Unkow  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jaskarn Sanghera  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Danielle Felices  |  Online Move In 
Rating:
1.0

I'm not happy with this U-Haul or any U-Haul for that matter and I will not be recommending it to a friend I had the worst experience between my reservations not being met let alone my needs so no

colleen lasell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

George Christopher HUdson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marilyn Aries  |  First Impressions 
Rating:
5.0

The manager ( Kulwinder ) is such a compassionate , humble and kind man. I was In the moving snd storage industry from 2001-2018 and I would Have LOVED to have had him as an employee. He provides professional and exemplary service with the perfect balance of kindness. Thank you for helping us for over a year, during a very difficult transition. Much appreciated, Deneen Cook

evan and deneen cook  |  Overall Experience 
Rating:
2.0

They failed to mention that there is construction going on, so the unit was not accessible with a vehicle because the road is all torn up. We had to load a trolley and slowly pull it to the unit along a narrow (4 feet wide path, trying to avoid the huge 6 foot deep trench that ran along beside the whole building.

Hika Pete  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Aijaz Ali  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Chanyang Shin  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

glenn pramberg  |  Overall Experience 
Rating:
4.0

It wasn't well lit, but it was secure. I would recommend.

Crystal Nelin  |  Overall Experience 
Rating:
2.0

Your website offered a Free $12 Lock with online orders for storage but once I got to the facility your customer service rep was not helpful & refused to even look into this, he refused to give me the Free lock. Of course I had no other choice but to Pay him the Lock because I had All my belongings & didnt want to delay everyone else waiting.

Rosa E Castillo Ramirez  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

PAUL DUGLAS GUNDERSON  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Wilson woodside  |  Overall Experience 
Rating:
2.0

I moved from Winnipeg to Surrey Vancouver. The communication was zero between the two facilities. Apparently the date for the storage unit was entered incorrectly by Winnipeg. When I arrived I had no storage unit!! This was a horrible situation to be in right now. Luckily the lady here at the UHaul in Vancouver called around for us. When I did get to the UHaul facility where my belongings are now the service was amazing (store located at 84th Avenue in Surrey the General Manager Kulwinder Rai) you need more like him. I have never made a move like this so I did not know what to expect. Now I know I should have had more paperwork and clarified more information. I depended on your staff and I guess I should not have. In total I paid over $3000.00 to move and this was very a stressful time and UHaul did not help.

Leontine Feeleus  |  First Impressions 
Rating:
5.0

Excellent!

Victor Bender  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jessica Kizmann  |  Overall Experience 
Rating:
3.0

While we book our storage 2 days ahead. Delta location front desk not even check reservation paper and rent out our reserved space. She simply says she rent out the space and let us to call head office to deal with her irresponsibility. We get transfered three times and eventually find a smaller storage than reservation. Very disappointed of this miscommunication. We drive all way back to Delta and Surrey. with full truck. Waste energy, time, and stressful. We need to return truck to a different location. in 96ave. Their rental sign is so tiny. We drive pass a few times too. It is not thought wisely for ppl to drop off their Uhaul. drivers are not able to see it.

Yu Wen Weng  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Farhad Ahmad  |  Overall Experience 
Rating:
5.0

Had a storage unit reserved and upon looking at it, determined it was a little too small. Asked for a larger unit and without any hesitation, helped us into a larger one. Very courteous and helpful

carrie osullivan  |  First Impressions 
Rating:
1.0

My unit was covered in fat shif and I had to throw out majority is my things. Absolutely disgusting. I will be telling everyone I know about this and pursuing legal action

JESSICA HARVEY  |  Overall Experience 
Rating:
2.0

Staff were beyond fantastic , however when finishing up the emptying of unit there was a large puddle of water inside unit and down the walls and fungus growing on our items . A lot of ruined items ,

JILLIAN FAYANT  |  Overall Experience 
Rating:
5.0

Service was fast. I was presented with my options right away and I had my truck unloaded and my storage unit filled in under an hour. Thanks for making a potential stressful operation, simpler.

Thomas Wilson  |  First Impressions 
Rating:
4.0

When I arrived with my full U-Haul truck from the US my assigned unit was not available. The young lady did not skip a beat. She provided me with a larger unit immediately.

Ken Johnston  |  Overall Experience 
Rating:
5.0

No issues at all. Used the facility for over 10 years. Moving out was as easy as walking into the office and telling them my name. Would recommend them anytime.

PAUL HAVAS  |  Overall Experience 
Rating:
5.0

Knowledgeable, friendly staff. Site is clean and well maintained. One improvement would be to provide better/more lighting to the storage units.

Gilbert Muniz  |  First Impressions 
Rating:
5.0

Good and professional service

lusine bagdasaryan  |  First Impressions 
Rating:
5.0

Would like to see lights inside storage unit itself

michael kennelly  |  Overall Experience 
Rating:
4.0

My stay was short, because I noticed I did not have much to store. Thank you for your services.

Dale Wynne Romanack  |  Overall Experience 
Rating:
1.0

Unit Smelled bad, moldy, dirty. Water damage from pipes, & pipes took a fraction of unit. My boxes/contents have moisture. Glad to be gone. broken, restricted access during open hours. mouse traps?!

LISA AKOPOV  |  Overall Experience 
Rating:
2.0

When i registered and paid for a storage unit. I asked to have a truck put aside for the day we were going to move into the storage unit. They did not reserve a truck for us and i had to go elsewhere.

Susan Scott  |  Overall Experience 
Rating:
5.0

Very respectful and courteous service, they alway's are, And I appreciate the service's the business has to offer. Thank you for all of the help.

Robert Davis  |  First Impressions 
Rating:
4.0

Great customer service.

donald worth  |  First Impressions 
Rating:
5.0

Ravi and most of the staff are helpful.. will still use this location for future needs

monina quiambao opina  |  Overall Experience 
Rating:
4.0

Uhaul was very accommodating with their service in renting a storage space and a cargo van to move and store our furniture. They were polite and courteous when serving us. Would recommend to others

mary thompson  |  First Impressions 
Rating:
1.0

My locker was robbed and I was told it wasn't and yet I got a phone call from Penticton Rcmp saying they found some of it in a stolen vehicle. Wont reimburse my part rent that was used 4 days

Shelley Shewchuk  |  Overall Experience 
Rating:
1.0

Waited 30 mins just to speak to someone. Then another 30 mins trying to get my already reserved storage paperwork to be completed. They are either understaffed or customer service is a low priority.

Janet Skuce  |  Overall Experience 
Rating:
3.0

Great service and friendly n clean well organized and polite professional folks running it!! Quite happy with their helping hand and patriotic patience aswell

paul andrew deuling  |  First Impressions 
Rating:
5.0

Excellent service, always ready to help and listen to any concerns.

eduardo zuniga  |  Overall Experience 
Rating:
1.0

I hope other customers will never experience the lack of customer service I received. From the location , insurance company and call centre. Most horrible company to ever get any business from.

Doreen Phanouvong  |  Overall Experience 
Rating:
2.0

One of your staff was rude to my wife saying I told you already, and if you want a bigger room maybe you can go somewhere else. My wife didn't know for online orders it was 1st come 1st serve too

DANIEL QUICK  |  Overall Experience 
Rating:
4.0

After a rocky start (my card would not open the gate) all went well

Jane Boyd  |  Overall Experience 
Rating:
3.0

we had a problem with rodent that got to our unit We had a tent , air mattress and sleeping bag that were destroyed by ,manager said 100% all will be replaced we had insuranse.. so honest man !!

peter rasmussen  |  Overall Experience 
Rating:
3.0

I definitely would use the facility again for storage if I needed to. Thank you so much for the friendly service I got.

Verna Kelly  |  Overall Experience 
Rating:
4.0

I did hire a Rental truck & had my goods stored there for 1 month. I w

chitra malwalaaarachchige  |  Overall Experience 
Rating:
5.0

Excellent experience !! Very informative, highly efficient, cost effective, friendly, concise, customer needs driven... And all realms attended during an uber stressful event... Exceeded expectations!

jennifer Lee Hubbard  |  First Impressions 
Rating:
4.0

Just needs lighting in the storage room but everything else is A1.

Jugraj Kang  |  Overall Experience 
Rating:
5.0

Best experience with the manager. She was very helpful accommodating and very professional.

Fawzi Ziani  |  Overall Experience 
Rating:
5.0

Shen Lee was very helpful.

Dirk Fleming  |  First Impressions 
Rating:
5.0

Ok

MANPREET PANDHER  |  Overall Experience 
Rating:
5.0

I am very pleased with service and helpful staff. Thank you for accommodating for my storage need.

David Prasad  |  Overall Experience 
Rating:
1.0

Worst moving and storage experience I have ever had. The only bright spot, again, we’re my Moving Helper guys. Will never recommend UHaul to anyone I know

Vicki Cummings  |  Overall Experience 
Rating:
1.0

Someone entered in my storage in the weekend and stole 2 desktop computers and some documents, this due to the fact the the premises were almost unattended and the sensors in the door not active.

LUCIANO PAGETTO  |  Overall Experience 
Rating:
4.0

Enjoyed the service and thought staff was very helpdul.👍

RODNEY HILBORN  |  Overall Experience 
Rating:
4.0

good job well done

JIM BRENNAN  |  Overall Experience 
Rating:
5.0

Will was very helpful. I required a unit for a short period of time, he was able to provide the right size, price and was very helpful with acquiring a lock. When my card didn't work, Will helped. tx.

landaira Karenn hillton  |  Overall Experience 
Rating:
3.0

When scheduling a rental van for U-Box unloading, I had been told they were open until 7, when in reality they were open until 5. This was difficult to coordinate with my friends' work hours.

Diana Rechnitzer  |  Overall Experience 
Rating:
5.0

Also I was wondering if a service of keys may have been found in the truck. It was a small fob, a door key and a small mailbox key.

Lori C Tonks  |  Reservation 
Rating:
3.0

They need to communicate more between staff, so we as a costumer do not waste are time

Jose Wallington Cortes Guaitoto  |  Overall Experience 
Rating:
3.0

wouldnt go back

Randy Mcdonald  |  Overall Experience 
Rating:
1.0

King George Location not got it together called for a truck/10x20 storage too and had a reservation to go and find that reservation canceled and no trucks available do too them getting robbed for gas.

Christopher Galligan  |  Reservation 
Rating:
5.0

Keep up the good work🙂👍.

maria oyan  |  Overall Experience 
Rating:
4.0

Person at storage unit was great, professional and respectful

Gina Scarpino  |  Reservation 
Rating:
5.0

We always had friendly service. Answers to all our questions and concerns. Quick service. Thanks to all

Marc Lepage  |  Overall Experience 
Rating:
1.0

We reserved this unit. when I called to make sure it would be ready upon arrival, I was told they do NOT reserve units. PLEASE REMOVE THIS OPTION from your services. This is unacceptable.

Josephine Wong  |  Reservation 
Rating:
1.0

reserved a 10x20 storage unit with credit card and got a confirmation number. On moving day I call to double check and confirm everything was OK and was told yes but only to arrive to no reserved spot

cam gill  |  Reservation 
Rating:
5.0

Great price

Russell Keir Alfreds  |  Overall Experience 
Rating:
4.0

The storage was secure and everything was safe. There was evidence of mice and spiders, which was disappointing, but I know they can't control everything. Overall, it was a pretty good experience.

TRACEY LACKEY  |  Overall Experience 
Rating:
4.0

This facility worked very well for what I needed. Staff were always very helpful when approached with any questions and/or concerns.

JIM CHAPUT  |  Overall Experience 
Rating:
4.0

I want to drive home how great the staff is here, specifically the younger individuals I was always helped by. The service here is 1000x better than the King George Blvd. and Bolivar Cres. location.

zachary ludwig  |  Overall Experience 
Rating:
1.0

worst experience in my life even though I paid my bill my locker was still auctioned off

Norman Warriner  |  Overall Experience 
Rating:
1.0

My rental experience was a disaster.The manager had told me the wrong information.and did not refund and forward the remainder of my payment as she had said onto my next rental with you at the same lo

CARL JOHN  |  Overall Experience 
Rating:
2.0

They didn’t take care of the mouse situation and it’s not fully enclosed place and it gets dirty. They didn’t notify me that they found some somewhat damaged bag and boxes. Saw a dead mouse inside.

KATE DE LA CRUZ  |  Overall Experience 
Rating:
5.0

Very friendly service

Dingcheng Cao  |  Overall Experience 
Rating:
1.0

When I removed all of my belongings from storage, everything was covered in mouse urine and feces . my brand new couch was basically ruined. Also the light in my locker never worked for 2 years.

DARCY JAMES  |  Overall Experience 
Rating:
4.0

Canceling my contract was super easy and I appreciated that. The staff were friendly and good. Thank you for a good experience.

tracy elliott  |  Overall Experience 
Rating:
1.0

.

talyor racines  |  Overall Experience 
Rating:
4.0

Everything was great. The service was great. The staff were helpful and friendly. The only downside was the limit of 7pm.

Felicia Bailey  |  Overall Experience 
Rating:
5.0

Great service, great price, clean and secure 😊

Shannon Bartel  |  Overall Experience 
Rating:
1.0

Rats wrecked some of my belongings. There was no light that came in when I was moving my things out.

Sharen Troy  |  Overall Experience 
No reviews have been submitted for this location.

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