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Wilbur MedleyCustomer Reviews for U-Haul Moving & Storage at 7 Mile & Van Dyke
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Service was fast and expedient
larry lewisNo need
lorinzo hobbsThat location has no respect and even my my wife tried to tell me I can use the uhaul App which I tried too and they told me “ how will I know it’s checked in and even told me I need to return the truck to the returning lane and there was 2 previous trucks in that lane that they claimed needed coorporste help with someone just dropped of the keys that location if there was a gm I couldn’t tell Someone was literally eating pizza while me and my wife was standing there shouldn’t eating pizza be on your actual break just poor customer service
Marquise HarrisThey were so helpful & polite.
Jane'a chanellMake sure customer is told go in side to get there final receipt. On paper. And make sure the gas level is where they say it is at.
Linda ColeDon’t like taking photos
GWENDOLYN STOKESThey all was very friendly and helpful and get what I need very fast
Derrick MitchellThis is the best costumer service that I have experienced.
Cheriatt OliverRental process was really easy and convenient. Sales associate- Roderick is really great and explained everything to great detail.
Porche GrantThey all excellent and friendly great job
beatricis Goodennuthing
Sylvia WlliamsOpen on time...be more patient with the customer...
Daniel ShabazzStaff were very rude
Sabrina MotonI always have a great experience at this location that's why I always come back
Dudley PowellCustomer service is the best I have EVER experienced. Thank you Soo much V for all your help & knowledge. You & your team are greatly appreciated.
Tabatha MorrisThe truck’s should be half full not damn near on Empty when you rent them
PORTIA DIXONLet people gets it with they state 🪪
Sammie AllenPerfect
FREDERICK LOFTONThank you U-Haul
Tony FlowersNo changes needed. My experience was exceptional.
Denise ButtsI enjoyed my experience
Charles PayneThe staff was awesome !
ANDREA DAWNJust keep up the good work
janes forrestEmployees were friendly
KIANA NATHANShe was so great!!
NONIQUE EASLEYI understand we live in the middle of Detroit and people can act crazy, but they disrespect the average customer, continuously. They need to heal.
Amber DownsTruly helpful staff.
Mary ThurmondFriendly attendant. Got us in and out, quickly. Thank you.
SHONNA GAYNELL POOLEService was great 👍 BB was awesome customer service
Nettie WinstonI feel that the cost for the trailer was to high, considering that it did not have a motor on it.
CALVIN MCGHEEYour mileage rate is too high at 99% per mile
CEDRIC WHITEThey could clear off snow and ice from vehicles prior to renting
BILLY BRACKEN IIBB Her performance was excellent as a uhaul employee awesome worker
DEMETRIA WHEELERMore reps to get people in and out faster.
SHAUNREE JORDANplant a small gift, like peppermint candy and water on the dash board, would be idea for the next customer.
ALEX PATTONGreat service
devon davisI lost my car keys in the parking lot and when I called they said they threw them in the trash I'm pissed I asked what trash they said they dump that trash everyday and that's a lie they terrible at this location 😔
Demond WoodsThanks 👍
Terrance GrantNotify customers that small trucks don’t have the pull out ramps
ANTONIETTE PHARMSJust keep up the good work…
Dimetri HendersonInitially was sent to the wrong location and no one was there, then got sent to another location and was having difficulties getting box information spoke with 4 different customer service reps saying they didn’t see me reservation. I ordered uhail for 2:00pm didn’t end up getting it until almost 4pm. Wasn’t even able to move all the things I needed to move because of the time. It was really a waste of $100 to be honest I really want a refund
Rayford Dexter ElThe worker was very unprofessional took my money lie said I had a accident it was just to much for me
SHANNON RENEE HOWELLGood job to both of your staff. Courtesy & professional. Truck cleaner is a hard worker, nice and I appreciate his help.
TARASA MARTINMore qualifying people for the propane
LYNETTA JONESAfter being sent to that location which was not my preferred location, I was given a truck. I requested a van when I made the reservation at the preferred location. The Seven Mile store van was flat. I was told to go to Lincoln Park. Too far out of my way. The manager was able to help me with the 10 foot truck. We were way behind schedule, two hours. I am not likely to use Uhaul again.
leslie gravesNabeehah J reopened my reservation after i said i didn’t want it. She over charged me for miles i did not use. I use 4 miles out of 20 she said i used the whole 20. She got smart , real rude she was cussing at me n my 75 year old mom. I would never suggest this uhual facility to anyone.
Amanda Weathers | Overall ExperienceI was fifteen minutes and was charged for another six hours ! There was a line when we pulled up and I had to wait ten minutes to get waited on so please do the math. I understand things are hard for everyone but the greed is real and so sad. Yet this is the reason I can not recommend your company.
Rachel WilsonA greater sense of urgency and more attentive to customers.
Marwan FaulknerAppreciate the service professional and patient
Darryl EvansHave everything check/ marked in damages area and be honest about it. Make check -out easy..Thanks.
annie mckenzieI think the customer service was poor
CANDICE PASHCALL | First ImpressionsI have not received my refund for the storage unit I did not use.
Latoya Goodner | Overall ExperienceI made a reservation days in advance for a unit. Upon arrival, I was told that the unit that I reserved had been occupied. 1 year later I called this location to have a truck reserved to move out of the unit, only to find out the next day that there weren't any trucks available. Not only that, the reservation was never saved. Poor communication
tienna wallace | Overall ExperienceI couldn’t access storage unit because access code didn’t work , when picking my items up I noticed roaches and now that I’m settled in my new home it’s infested
Akera Sadler | Overall ExperienceI was treated with professionalism every time I went in to take care of my business. Qui Lassiter runs a good shift. Never a problem.
michael jones | Overall ExperienceSo far so good thanks
Christina Williams | First ImpressionsThe manager Que was very unprofessional, rude and very nasty. She need to work on her attitude and not talk about the customers. I heard her talking about customers on speaker phone.
Shawnee Walker | Overall ExperienceThey are understaffed. There was only one staff member trying to work both truck rentals and storage units. My access card doesn't work. I had to get a code from the office
LaKeshia Pharr | First ImpressionsRefuse to take payments. Rude employee's very unprofessional
zana davison | Overall ExperienceService was great. Only issue was being charged another day, even though I was on site unloading into a uhaul storage.
Erick Garner | First ImpressionsPlease keep up the good work, I appreciate the effort in helping others.
Billy Moore | First ImpressionsGreat job
Marion Canty | Overall ExperienceWell done Thanks U Haul
BERNICE WILLIAMS-HALL | Overall ExperienceThe young lady who helped me was very kind and helpful I truly appreciate all the help they gave me
Doris Ewing | Overall ExperienceHaving to pay $ 5 if you put the card by keys or loose change or cellphone was a pain and one young lady was really rude but other than that all it was good
Tequila McGuire | Overall ExperienceRodents, moisture, and dirty
William Greene | Overall ExperienceStaff was not friendly nor was they as helpful. They were rude and short staffed. Wouldn't recommend this site at all. Tried to charge me for a access key when they never gave one to me. They were in a hurry to close when I checked in and short staffed than.
Betty Tolbert-Carey | Overall ExperienceReally thankful for you guys
SIERRA FARRINGTON | Overall ExperienceI appreciate the extension of time I was given, before I move out.
Lynetta Jones | Overall ExperienceVery satisfied
COZETTA GUNN | Overall ExperienceI put online I drop truck off at livernois
Timia Mckinstry | Overall ExperienceI paid and my next bill went up $300 that’s why every thing got audited because I couldn’t keep getting over charged
EBON LANCE THEDFORD | Overall ExperienceGreat place I would recommend my friends and others to do that business here
Robert Wilder | First ImpressionsNone
Edna Paul | First ImpressionsMoving in and out of the storage unit was so easy.
Mahogany Dean | Overall ExperienceThe good folks at this facility handle their business very well. If I need to re-store my property again or rent a moving vehicle, this will be my first choice to contact for help. Thank you so much.
kevin sanderson | Overall ExperienceThe store manager was very nice and caring!
Alisa Oliver | Overall ExperienceI have had my storage for years. Very upset the rent went up. I was told that they sent me a email but I looked in my email and never got it!
DINA HARRELL | First ImpressionsThe beams made it hard for me to store my refrigerator never rented the unit
Lawonda Gray | Overall ExperienceStorage unit was small by beams being in them
Lawonda Gray | First ImpressionsI saw a dead mouse just laying by storage also some of my clothes had mold in them which I had to throw away and mouse feces on my clothes and my move out date was 11-14-2021 I left storage clean
Briana Williams | Overall ExperienceFacility is well maintained, staff is very professional. I've been storing my music equipment here for 4 years now and feel very comfortable doing so. No complaints.
kevin sanderson | First ImpressionsVery informative thank yoj
Vincent Anderson | First ImpressionsI paid for month 2 month, however when I cleaned out storage, I was unable to advise staff due to COVID-19, I stopped making payments...they continued to charge me 3+ months after the fact. Then placed it on my credit before I was ever informed!
Yonsia Brown | Overall Experiencekeep up the great work to move forward thanks
BERNICE WILLIAMS-HALL | First ImpressionsVery professional environment.
james jones | Overall ExperienceThe customer service there was very great the manager Devita was very helpful. The only thing I don’t like is that my unit is on the top floor and kind of hard for me . But other than that I will recommend on my friends to go to this location
Anita Dukes | First ImpressionsFirst off the online process was horrible when I arrived at the location which was 10 minutes before they're closing time I was rudely told they could do nothing for me in regards to me not being able to get in the building however an employee let me in and once I walk around to my unit it was not ready however I managed to get in to the unit and store my belongings came back the next morning only to be told that I could only come during store hours due to the card machine not working when I arrive on the second day I could swore I seen a bug not knowing exactly what kind of bug would appear to be a cockroach I immediately go to the office they came they picked up the bug but never told me what it was so now I'm in fear of my belongings being infested what kind of operation is this never in my life have I experienced such a unprofessional situation I will be contacting corporate
Sharlene Bonner | Online Move InSeen my issues with storage and moving out and was helped with the best offers U-Haul has
Brenda Williams | Overall ExperienceCustomer Service is A-1. Friendly, helpful and with a smile.
Jerusha Usry | First ImpressionsNone
METRA YOUNG | Overall ExperienceThis staff is nice and understanding and they work with you
charlet clower | Overall ExperienceAwesome
sonya lofton | Overall ExperienceThe workers complained the whole time and never picked up the pace when they got a lobby full. The storage unit was infested with roaches which l brought one or two home😠😤.
Davina Bettis | Overall ExperienceIt would be nice to have a light inside the storage container. Just a thought. 😁
Sherrie Corbin | Overall ExperienceWhen I rented the truck I requested a 15'. While I was in the office I was asked to take a larger truck but would only be charged the for the fifteen foot. That did not happen I was over charged.
casandra edmonds | Overall ExperienceNot enough staff. Chaotic.
ravon wilson | First Impressionsthank you
chelesea ford | First ImpressionsI have lived all over this country from Texas, Nevada, Arizona, Michigan and Maryland in all states I used Uhaul to pull my furniture and for storage. This was the worst experience I have ever had.
Ashia Chhang | Overall ExperienceEverything was fine .
lena brown | Overall ExperienceVery helpful, polite and friendly. Tommie and Terry is the best.
Ashia Chhang | ReservationMy overall experience was horrible from the beginning to the end starting from the customer service representative on the phone my reservation was totally screwed up and the company costed me milage.
Dorrisa Carter | Reservationgood job
craig anderson | Overall ExperiencePlease keep up the great work that you do. I thank the Lord for you.😀😀😀
ricky rivers | Overall ExperienceGreat
Earl Davis | Overall Experience