Customer Reviews for U-Haul Moving & Storage at 7 Mile & Livernois

5,464 reviews

19797 Livernois   Detroit, MI 48221
(& 7-1/2 Mile Rd Across from Noni's Sherwood Coney Island, NO AFTER HOURS DROPS)

(313) 345-5770

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(313) 345-5770

19797 Livernois
Detroit, MI 48221
(& 7-1/2 Mile Rd Across from Noni's Sherwood Coney Island, NO AFTER HOURS DROPS)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Alicia Williams 
Rating:
5.0

Customer did not leave a comment.

vardan petrosyan 
Rating:
5.0

This is my go to, I have a lot of U-hauls , this location is where I have been as a valued customer every time.

Robert Johnson 
Rating:
5.0

Customer did not leave a comment.

STUART JOEL 
Rating:
5.0

Customer did not leave a comment.

stephanie griffin 
Rating:
5.0

Nothing .great location friendly staff and helpful.

Roger Hill 
Rating:
5.0

Customer did not leave a comment.

Crystal Davis  |  Overall Experience 
Rating:
5.0

There great!

CHARLES ARCHIE 
Rating:
4.0

Everyone seems nice. However, as a customer service manager and trainer, I notice things others don't. And there are a few areas in which staff can improve to make this location above all others.

Angela Barney 
Rating:
5.0

Customer did not leave a comment.

Amy Oaks 
Rating:
5.0

Customer did not leave a comment.

Tammy davis 
Rating:
5.0

Keep doing what you are doing 👏 👌

Howard scott 
Rating:
4.0

Staff was professional and knowledgeable

Cedric Small 
Rating:
5.0

N/A

Wilbur Medley 
Rating:
5.0

Just communicate a little better with the customer as far as what to upload to the link when renting a U-haul before the customer drives off the lot with the U-haul truck. This would alleviate a lot of confusion for customers returning the vehicle.

Carmen Artist 
Rating:
5.0

My only issue is that when it started raining, the windshield wipers on the truck did not work. One literally started coming apart so I had to turn them off. Needless to say, I could not see the road. It was a very dangerous situation.

Renee Morehand 
Rating:
5.0

My treatment at the U-Haul service on Livernois was very professional and courteous, and I will recommend others.

Ello Woodward 
Rating:
5.0

Have more sales associates.

ERIC JEROME CORN 
Rating:
5.0

good brothers

Malik Clinscales 
Rating:
3.0

Ensure that there is more than 1 worker at the counter .. wait time in a line of people for assistance was a big inconvenience

LATRELLA hayes 
Rating:
5.0

Keep everything the same

RAMON LYONS 
Rating:
5.0

Customer did not leave a comment.

Kris Stainback 
Rating:
4.0

Customer did not leave a comment.

Cedric Small 
Rating:
5.0

Customer did not leave a comment.

Antwaun Reed 
Rating:
5.0

Customer did not leave a comment.

Dewayne Watson 
Rating:
4.0

Fix the picture upload

anita bryant 
Rating:
5.0

Customer did not leave a comment.

Carl Watkins 
Rating:
5.0

Customer did not leave a comment.

DIENA NEKISHA JACKSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jerome Chapman 
Rating:
4.0

Customer did not leave a comment.

DIENA NEKISHA JACKSON 
Rating:
4.0

Although the truck was clean, there was a leak coming from the roof. And I also think that something was off with the meter on the gas level. And in my opinion if a truck is given to the customer with under a 1/4 of a tank and they return it with more than how they received it, they should be credited more than $21.

tyra white 
Rating:
5.0

They were very busy with returns on Sunday and the staff was very attentive as we returned our truck processing the return in an acceptable amount of time. I appreciated how they prioritized those picking up over those returning even though I had to wait a little longer.

Debra Kalis 
Rating:
4.0

Great service always

anthony love 
Rating:
5.0

Customer did not leave a comment.

Jerome Chapman 
Rating:
5.0

Customer did not leave a comment.

Tommy Grantham 
Rating:
4.0

Customer did not leave a comment.

Savannah Young 
Rating:
5.0

Customer did not leave a comment.

Aaron Jones-Reid 
Rating:
5.0

The manager did her best to accommodate, but I think she needs a better team to assist her, especially doing the Peak moving season. The morale needs a lot of work.

alicia Bostick 
Rating:
5.0

Great location for me, great customer service. Couldn’t be happier with my experience.

Brian Paterson 
Rating:
5.0

Customer did not leave a comment.

Danielle Shannon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

shavonda howze 
Rating:
4.0

The manager Is very rude, her demeanor is not professional.

Tiani Dodson  |  Overall Experience 
Rating:
5.0

Overall good :-)

Afraim Murshed 
Rating:
5.0

Customer did not leave a comment.

Carl Watkins 
Rating:
5.0

Nothing

Shaunita Vanzant 
Rating:
1.0

I didn't like the fact that the guy told me that I gotta log into the app in order to return the truck or else I'm going to get charged $20 if I don't do so....smh it felt like I worked there after all them pics and questions the app asked it took like 20 mons to finish 🤦🏿‍♂️ at the Taylor location I just drop and go

Anthony Harrison 
Rating:
5.0

Great customer service

Sheldon Matthews 
Rating:
5.0

My sons had gym or whatever it was all on their shoes pants and items as we was moving and the front of the truck was dirty cup holder and seats and truck sounds like it’s go Brahe down and jerk while riding

Ebony Knighton 
Rating:
5.0

Customer did not leave a comment.

Lamika Stevenson 
Rating:
5.0

Customer did not leave a comment.

Chenile Norman 
Rating:
5.0

Everything was great excellent customer service!!!

Joyce Lacy 
Rating:
5.0

Keep doing what you are doing

lamanten jenkins 
Rating:
4.0

Customer did not leave a comment.

Cedyiesha Pope 
Rating:
5.0

The truck was well maintained and smelled nice.The associate that helped me was pleasant.it was a smooth experience.

Chel Hillard 
Rating:
4.0

I will say that I really like working with the Brother and Sister at the UHaul on Livernois because they really listen to the client, they show compassion and have a good work ethic. My suggestion would be to have workers who show compassion like the Sister and Brother. On my check out of the first uhaul the console to hold drinks was dirty like something greasy spilled, and the outside of the truck was dirty. Immediately the Brother switched out my truck and went to investigate the truck. The second truck was better. When I returned the truck I even brought pictures of a UHaul and Trailer that's been on my block for over a week because I know prices has gone up due to theft. And the sister was very concerned and took the license plate down. The bald head guy was nonchalant and wasn't as passionate as she was. I used the UHaul for my business hauling items for the Black Doll Museum, the Detroit Doll Show or Pillow Paint Parties so having the trucks clean inside and out is important to me.

Sandra Epps 
Rating:
5.0

Ms. T service me today and she was outstanding Thanks for the wonderful service. Chef J. Chapmans Catering.

Jerome Chapman 
Rating:
5.0

Allow pickup trucks to be dropped at other locations

Ernest Ivory 
Rating:
5.0

Customer did not leave a comment.

CATHERINE lacombe 
Rating:
5.0

Great business very helpful. Amazing customer service. Quick and easy return

Gwendolyn Turner 
Rating:
3.0

Wasn’t greeted properly in my opinion Organization of store could be better No parking in front of store

Harold Zack Bouey 
Rating:
3.0

Truck needed a tune up

KENNAN JACKSON 
Rating:
5.0

Customer did not leave a comment.

keith campbell 
Rating:
1.0

Customer service SUCKS.

Darlene Richardson  |  First Impressions 
Rating:
3.0

Customer service can be improved. Workers could be more welcoming and helpful. Just dry

Jamika Gilliard 
Rating:
5.0

Customer did not leave a comment.

Brian Freeman 
Rating:
5.0

The people who work there are great and very helpful Ms Teresa I think the lady name is was great I owe her lunch , they don't rush you they take time to assure you make the right decision of what your getting

Shaunita Vanzant  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mandre Allen 
Rating:
3.0

Tire pressure warning light was on. Wind Shield washer fluid warning light was on. I had problem with ignition switch. Wind shield was cracked. Muffler was extremely loud.

Mansour Faraji 
Rating:
3.0

The truck smelled like smoke which is a big issue for me. I knew I would only use the truck for two hours so I didn’t complain. The guy checking you in wasn’t rude but wasn’t friendly. He did his job. The guy checking the truck back in was friendly.

Keitaya Lockett 
Rating:
3.0

Better parking / friendly staff / organize the inside store better

Harold Zack 
Rating:
5.0

I use the Uhaul Livernois & 7 Mile location often to rent a van or truck to access my pottery and art storage. This is the BEST location for me! The staff is always pleasant and professional. They don't waste time and they get customers in and out quickly when the store is extra busy. James E checked me in at the desk on my most recent visit and gave me the best customer service (as always)!! James S was in the lot and made sure I located the correct Uhaul van. He was pleasant and helpful (as always). Thank you, Lisa R.

LISA JEANNE REDD 
Rating:
3.0

My cargo van was filthy seats stain wet wet god knows what steering wheel full of foul substance order in van foul. Customer service was good Chris did a good job. Otherwise second time in a month I got bad service have a credit nobody knows how to process. Inexcusable.

Jerome Chapman 
Rating:
5.0

Customer did not leave a comment.

Carlos Penn 
Rating:
5.0

Outstanding work

ELIJAH ELSHABAZZ 
Rating:
5.0

Keep employees

JACKSON MOORER 
Rating:
5.0

Keep Doing good work,Thank you for your service.

Eric Bell 
Rating:
4.0

I didn’t use the equipment that was by doors… it was confusing and I didn’t know how to update that I wasn’t taking it

Levi Launder 
Rating:
2.0

You have to wiggle the key for 45 seconds just to start the truck, check engine light is on and tire light was on. Smh

NATALEE PEARLINE HILL 
Rating:
3.0

The employee that served me I wasn't pleased at all. Did like the way she was explaining the terms of the contract walking away doing another task as she's explaining I did hear a word she said.

TASHA BROWN 
Rating:
5.0

Keep employees.

JACKSON MOORER 
Rating:
2.0

Customer did not leave a comment.

Robert Henderson 
Rating:
5.0

Everything was good

Cheryllynn Smith 
Rating:
3.0

Remove the snow and ice off of the vehicle

Vance Anita Pitts 
Rating:
5.0

Great place and friendly service help

STEPHEN THOMAS 
Rating:
4.0

Customer did not leave a comment.

Benita Starkey 
Rating:
5.0

Customer did not leave a comment.

Carl Watkins 
Rating:
5.0

Customer did not leave a comment.

anthony coleman 
Rating:
5.0

Don't change anything you guys did great 👏

howard scott 
Rating:
5.0

Customer did not leave a comment.

Tina Jones 
Rating:
5.0

Everything and everyone was just great.

Denise Arseth 
Rating:
3.0

Customer did not leave a comment.

Noah McMillan 
Rating:
5.0

Customer did not leave a comment.

Montee Jefferson 
Rating:
5.0

Customer did not leave a comment.

Sarah Malczynski 
Rating:
5.0

Customer did not leave a comment.

KATRINA LADONN WALKER-PHILLIPS 
Rating:
1.0

Incorrect bill, have to make a reversal to correct bill.

James Billingslea 
Rating:
5.0

Customer did not leave a comment.

Frandell Elason 
Rating:
5.0

Customer did not leave a comment.

Damon Sims 
Rating:
3.0

The back of the van hadn't been cleaned and the inside of the van reeked of smoke!

Frank Love 
Rating:
5.0

Customer did not leave a comment.

Arthur Dudley  |  Overall Experience 
Rating:
1.0

When I received the truck it was on E. The location didn’t have the truck I needed. Horrible experience.

TRACIKA WHITE 
Rating:
5.0

Customer did not leave a comment.

LaKisha Gary 
Rating:
5.0

Customer did not leave a comment.

Gabrielle Buffington 
Rating:
5.0

Customer did not leave a comment.

Darryl Mumphord 
Rating:
5.0

Customer did not leave a comment.

Antwon Herron Sr  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Colette Williams 
Rating:
5.0

All was well

Donald Patterson 
Rating:
5.0

need a bigger parking lot but great workforce there

Brandon Ramey 
Rating:
5.0

The U-Haul 7 Mile and Livernois location is my all-time favorite place to rent a truck! I rent trucks 1 to 2 times a month, and the staff is great! This is a busy location, and everyone is knowledgeable and efficient. I appreciate the excellent customer service I have received consistently from Michael, James E, James S, and Tenicia (the general mgr.). Thank you!!

LISA JEANNE REDD 
Rating:
5.0

No issues are all. Tanisha was WONDERFUL ON ALL FRONTS!!

Evelyn Hendricks  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LaKeysha Locke  |  First Impressions 
Rating:
4.0

I'd have to say, your staff if great. The lady that almost always answer the phone is a wonderful asset to your company. She's polite on the phone. Very, patient and helpful. She's about her business and I'll always sing her praises. My experience was very great.

Carmen Mcgee  |  Overall Experience 
Rating:
5.0

Big shouts out to Tenicia Ellis she took good care of me

Latasha Summers  |  Overall Experience 
Rating:
5.0

My experience was truly great! Their employees customer service was outstanding and the U-Haul was super clean! I will always recommend this location. Great job!

Kristen Hawkins  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

ebony crawford  |  Overall Experience 
Rating:
5.0

Everyone I encountered at the 7 mile & Livernois location was a pleasure to work with

MARIA ANN SPENCER  |  Overall Experience 
Rating:
3.0

The general Manager did not address me for atleast five mins. I was just standing there waiting. The only water fountain (main lobby) is too far from the storage units and is also broken.

Micheal Flowers  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donna Williams  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

brandon crittenden  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ebony Grant  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jerome darden  |  First Impressions 
Rating:
3.0

Not enough employees to accommodate the customers slow react time to the clients

Claude Reid  |  Overall Experience 
Rating:
1.0

They call the police on me making false allegations stating I cut my lock and ask me to leave refusing to allow me to peacefully get my possessions. I am fully disgusted and dissatisfied with service. General manager Tanisa called the police making false reports

Tiesha Williams  |  Overall Experience 
Rating:
5.0

Great customer again woww keep up the good work

Vertonga Thomas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cynthia Wilson  |  Overall Experience 
Rating:
5.0

I really appreciated the great customer service that we were given the whole staff was very helpful with all of our needs. Thanks again Uhaul

Vertonga Thomas  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

arthur fenderson  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Tia Richardson  |  Overall Experience 
Rating:
2.0

As I was moving my things inside the storage unit I kept seeing roaches

Armetria Carter  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lashawn Franklin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Holly Harper  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

ebony crawford  |  First Impressions 
Rating:
5.0

I love the girls that work there! Very helpful and excellent with helping me with everything I needed! Will definitely recommend! And also the location was perfect for me and lit up and I loved the drive-through access to get to my storage unit!

myisha coggins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shelisa Garland  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michele Thompson  |  Overall Experience 
Rating:
5.0

Excellent customer I recommend them anytime

Nikta Kennedy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GRETA BELCHER  |  First Impressions 
Rating:
5.0

I do felt that the moving carts could have been kept a little more cleaner …. But all in all over the many years that I’ve been with the company my experience has been great……. Thank you for your service…….

DELLA BROWN  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Raphiel Davis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charles Young  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

shanea wilson  |  Overall Experience 
Rating:
2.0

Customer service needs drastic improvement pronto!

CASSANDRA JOHNSON  |  First Impressions 
Rating:
5.0

Although my moving was stressful Ms. Ellis made sure I was in and out and made sure I was good I love her customer service she was awesome. Will definitely recommend the 7 mile and Livernois location

Nikta Kennedy  |  First Impressions 
Rating:
4.0

Need bigger storage units on the inside first floor.

Chanel Grant  |  Overall Experience 
Rating:
3.0

N/A

Ebony Fareed  |  Overall Experience 
Rating:
5.0

Porsha was very helpful and made a long process very easy. She was super busy the whole time I was there. She stayed professional, patient, and maintained a friendly disposition the entirety of my uhaul/trailer check in and storage rental.

GABRIELLE TAYLOR  |  First Impressions 
Rating:
3.0

No elevator and no lights in unit. I was dissatisfied of the price. I thought I got a free month since I rented a truck but I had to pay.

linda rushing  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RONALD BELL  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

marney colvin  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

corey Kinsey  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

KENDALL SHEPARD  |  Overall Experience 
Rating:
5.0

Tenicia Ellis was excellent customer service. Other staff were friendly too.

Leon Reynolds II  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Shantae Baxter  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Nicole Cottingham  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Reginald johnson  |  Overall Experience 
Rating:
4.0

The first representative was rude. Fortunately, Tenecia stepped in and made the experience MUCH better.

Leon Reynolds II  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

shaunita vanzant  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michelle Reed  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deborah Taiwo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

keisha odell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Debra Washington  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alethea Dunlap  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tanya Roquemore  |  First Impressions 
Rating:
3.0

They need more help and they need more training for customer services I was yelled at and I was trying to rent a truck and get one month free storage and I only got the storage and he did not try to at least see if anything was available at another store I could have got the deal I needed so I’m extremely disappointed and I had to cry to get directions to my storage

michelle crook  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

yasmin massey  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jonita Chambers  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

MANUEL HENRY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cynthia Falconer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daisy Herndon  |  Overall Experience 
Rating:
1.0

My unit flooded and i was not notified and still haven't been notified to see how would they be paying me for my belongings

Tangela brooks  |  Overall Experience 
Rating:
3.0

I felt like the storage rental was way to expensive I was just in a situation and didn't have a choice

Jukinda Griffin  |  Overall Experience 
Rating:
5.0

Great service

Ramon Stokes  |  Overall Experience 
Rating:
5.0

The lady that worked on Sunday ! 3-6-22 ! Was super friendly & professional & very polite!!! I give her a 10 !!! She deserves a rise ! Not any people these days take pride in there job ! She surly does !!! Thank you Miss Lady once again

Fatimah Davis  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MANUEL HENRY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anthony Alford  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ramon Stokes  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

jeremy stimson  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Clarissa Sampson  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

DARLENE WELLS  |  Overall Experience 
Rating:
1.0

Absolutely awful!!!

yvonne thomas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Caroline Canavan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Arteece Thomas  |  Online Move In 
Rating:
5.0

The office rep especially Ms. T were on Point. She should be a great manager or Franchise owner one day.

Anthony Elam  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Raven Tyus  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lydia reid  |  Overall Experience 
Rating:
1.0

I had to cancel my storage unit because I physically couldn’t climb those stairs. There need to be an elevator in this facility which would make it easier to move in and out. I called UHaul main number explained my situation she sent email to the manager about a ground level unit. No response or call from manager even after I emailed him about a ground level unit. I have since found another storage unit at a different facility with an elevator which met all of my needs.

Hazel Fludd  |  Online Move In 
Rating:
2.0

I am very disappointed with the manager and I think he could have handled the situation better. I reserved a storage unit and put a card on file a month ago, I packed my truck up and went to move in and there was no unit reserved for me, but they had all my info saved in there system. I spoke with management and he had no solution to accommodate me and I ended up having to spend a extra $150 for there negligence

Shelisa Garland  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shabrai Pool  |  First Impressions 
Rating:
5.0

I wish I had the choice but to bet a heated storage. It was 92 outside and 90 degrees inside. I was soaked wet by the time my fiancé and I were done. Not sure why there is need for a heated storage in the summertime.

Rebecca Williams  |  Online Move In 
Rating:
5.0

Lots of upgrade at the location since my last visit there! I was in storage for approximately 8 or 9 years at the Livernois Loc and coming back this year for a storage room I was lost at first: the upgrades to the Bldg is awesome!

FELICIAMARIA LIPSCOMB  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kinra Milhouse  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lynda Hicks  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

carlos brown  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yolanda Grimmett  |  Overall Experience 
Rating:
4.0

The staff who I first got the uhaul storage unit was AMAZING! The check out staff particularly the Caucasian man was rude, not helpful and combative instead of assisting when the gates and doors wouldn’t open with my key! He just kept saying I was doing it wrong which I wasn’t and that he has a work order in.. It was 93 degrees outside and I kept having to go back and forth to the office to get into my storage unit…

Monae Moore  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

andrew henpphill  |  Overall Experience 
Rating:
4.0

I checked out of my unit before the renewal date and I am still getting bills with a penalty. I finally reached someone to resolve but still no confirmation. Otherwise, still my first choice for storage and rentals.

Reginald Woolery  |  Overall Experience 
Rating:
2.0

The help was below average

Quanda Young  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

india richardson  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Shala LIVELY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chedrin Chambers  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Raven Tyus  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LaSherie Davis  |  First Impressions 
Rating:
2.0

The manager was very rude

Fatimah Davis  |  First Impressions 
Rating:
5.0

Despite overwhelming technical difficulties throughout the weekend, all staff members were consistently patient and accommodating to customers and managed tough interactions with grace, providing satisfactory service even to rude people. It's great to have good customer service and even better to see that it is embedded in company culture.

Daisy Herndon  |  First Impressions 
Rating:
5.0

Staff are always friendly and ready to assist.

amber alexander  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shannon Rucker  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Emily Whitinger  |  Overall Experience 
Rating:
5.0

What I Loved the Most was the GREAT Customer Service! Very Helpful & Friendly Crew! Appreciate it so so much and would Definitely recommend to others, as well as use this facility when I need storage space again. Thank you 🙏🏼 Again from A grateful customer.

mona antia  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Karen Barnett  |  Overall Experience 
Rating:
2.0

The staff wasn't speaking nor speaking clearly to be understood. I had to call the corporate office to get them to move on my application. The manager was rude and uninterested in helping us.

Andrea Fritalich  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

MIKE ROUSSEAU  |  Overall Experience 
Rating:
5.0

Staff went above and beyond in conflict resolution and made sure my experience was less stressful as humanly possible. Even with mix ups from corporate the 7 mile staff stepped in with accountability and not only fixed the issues but also assured me as a consumer. Quality customer care is hard to come by which is why I only deal with this particular location. The staff are welcoming and upbeat , the facility is always spotless and theres never a problem that isn’t fairly Negotiated !

amber alexander  |  First Impressions 
Rating:
5.0

None

donald spencer  |  First Impressions 
Rating:
2.0

They want to charge me extra fees after I close my account with them

Michael Carter  |  Overall Experience 
Rating:
5.0

Shawn helped me with everything! He made my first move an easy process. Thanks again Shawn.

kianna todd  |  First Impressions 
Rating:
3.0

During peak hours, the waiting time for assistance can be extraordinarily long, and all team members may not be trained or empowered to handle all transactions. This was actually my 2nd trip. I had come in the day before to pay my storage bill and reserve an additional storage unit, waited in line for 30 minutes, only to be told I'd have to return the following day because the team member was not able to service self-storage account matters.

Sondra Jenkins  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Courtney Jackson  |  First Impressions 
Rating:
4.0

The second time I tried to get into my storage until, my access code didn't work

Bryce Huffman  |  Online Move In 
Rating:
3.0

You need to add lights to the storage unit and a plug outlet

Joseph Covington  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Onita Fuller  |  Overall Experience 
Rating:
5.0

David Turner and as ll yhe staff are amazingly wonderful people. They all gave the best experience.

Victoria Kohl  |  Overall Experience 
Rating:
5.0

David is very helpful

Myra Lanton  |  First Impressions 
Rating:
1.0

Awful.

Dorthy Daniell  |  Overall Experience 
Rating:
5.0

Great Service

Ericka Blackwell  |  Overall Experience 
Rating:
3.0

ok

Wallace Hall  |  First Impressions 
Rating:
5.0

Rod ✊🏾

Rashard Dobbins  |  First Impressions 
Rating:
5.0

The Staff was very helpful and professional the facility was clean and well maintained

saverne huff  |  Overall Experience 
Rating:
5.0

I really appreciate Thaddeus and Roderick’s help! Very helpful individuals.

tiara henry  |  First Impressions 
Rating:
1.0

Horrible just absolutely horrible

Deainna Parks  |  First Impressions 
Rating:
3.0

Only one agent was at the counter, and the line was moving very slowly.

Arnetta High  |  First Impressions 
Rating:
5.0

Very professional and accommodating. Easily accessible to my current home which makes it convenient to store items until I move to my new home.

Brenda Kokumo  |  First Impressions 
Rating:
4.0

Customer service was fine. They answered all of my questions and put any concern's that I had at ease.

kevin wallace  |  First Impressions 
Rating:
4.0

They are & were very nice & helpful with any & everything any customer needs.

Michelle Alston  |  Overall Experience 
Rating:
3.0

Price was high

Shannon Nickson  |  Overall Experience 
Rating:
2.0

I didn't like the attitude of the general manager she was very unaccommodating and rude.

chris jefferson  |  Overall Experience 
Rating:
5.0

Love the staff.

mary nichols  |  Overall Experience 
Rating:
1.0

Your whole customer service department are non informative people. My reservation was wrong It cost me milage which i should have been reimbursed for by your company because of your employee screw up.

Dorrisa Carter  |  Reservation 
Rating:
4.0

Water was in my storage room, still do not know where and how it got in. It got on a few of my clothes, no big damage just had to wash them. Lorenzo, did not contact me. But, eveeything else was cool.

Erin Lane  |  Overall Experience 
Rating:
1.0

Regardless to the clean facility the Manager Lorenzo is AWFUL ! Because of his arrogance and rudeness I would never recommend that Uhaul location for any reason.

TAMEKIA BARNES  |  Overall Experience 
Rating:
4.0

....

NATHANIEL BANKS  |  Overall Experience 
Rating:
5.0

I have nothing bad to say....everyone was nice and professional

DARLENE PATRICK  |  Overall Experience 
Rating:
2.0

The facility has roaches!! I saw them coming out of units as I moved my things out. I have never had roaches in any of my homes over the last 20 years if they show up in the next few weeks

sherita pittman  |  Overall Experience 
Rating:
5.0

Everyone was very professional and friendly and willing to help out with any problems and questions.

LASHANDA LYNN HENDERSON  |  Overall Experience 
No reviews have been submitted for this location.

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