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SUSAN ARMSTRONG | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage at 51st & Glendale
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Overall a great team to be with I’m happy
byron nosie | First ImpressionsManager was a great help with everything will rent from him again
ADAM STOCKTON | Overall ExperienceI've used this self storage for a few years now and have been very happy.
Sheila Carvalho | First ImpressionsUhaul is close to my heart. I was hired with no experience training. Uhaul hired me way back when I needed a job most urgent. Trained me to learn wiring hitches. 1980's.Thats my story. Adam contacted me by telephone, I am confidently pleased for his response.
Danny Espinoza | Overall ExperienceVery helpful and friendly service and staff. Thanks for all you do!
Saundra Cotton | Overall ExperienceI rated 5 stars for the simple facts of the location, pricing, and facilities itself. What I want to be addressed is UHAUL not pro-rating for the unused portion of the month. I have been renting for almost a year, I was on auto pay, and followed all policies. The employees at this location said that they do not prorate, if I knew that was the case I would have moved my stuff out a few days earlier or pushed it back so I could utilize my space and get my monies worth. I was also told when I rented the unit that any unused boxes could be bought back, now I'm told that I need my receipt. I bought them the same day I rented the unit and the moving truck. I'm sure it is in your system that I purchased the boxes, however I was told they couldn't look for me and it would be hard to find. Not if I have a contract for the unit and truck I think they could have located my purchase if they looked. Or if I was told that I needed to hang onto my receipt to get the but back, I would have. Please have someone follow up with me via email. I have tried settling this with the location but I guess this is out of their training or authorization abilities. TLMonaco68@gmail.com Thank you
Toni Monaco | Overall ExperienceGreat service and experience all the way around!
Traci Huston | First ImpressionsNever had a complaint
Mary Barocsi | Overall ExperienceEveryone that works there is courteous, respectful, and quick to help…
Robert Andrade Jr | First ImpressionsLove the agents they were very friendly and helpful I would recommend U-Haul to everyone
DAVE WOODS | First ImpressionsLove this place no problems what do ever! Will rent here again!!!
Rosalie Soto | Overall ExperienceI thank Uhaul for helping when I really needed. They worked with me to extend the amount of time I needed the moving truck and didn't charge me for the extra hours. It was a real stress free experience. They also provided same day move in for my storage unit. 5×10 was the perfect size to fit all my stuff.
SARA JACKSON | First Impressions24/7 access to get in storage was more needed
Dean Bauer | Overall ExperienceThank u for your Great adventure it's been since 2017 now I'm back on my feet, thank U for everything, 🙋♀️🖐👍
Adrienne Watson | Overall Experienceneeded a clean, dry, tempered Storage unit for a year to hold our belonging until home was finished. Worked out great, convenient hours, and U-Haul employees were friendly and helpful.
Lori Gulick | Overall ExperienceNeed a/c in the basement it's too hot other than that it was great
Bosede Ahumada | Overall ExperienceYou refused to work with me on payment options and auctioned all my belongings.
Angela Rios | Overall ExperienceGreat staff
Mary Nelson | Overall ExperienceJames was extra caring , kind and courteous. Informative. And made sure all my needs were met. No one was kinder. Awesome employee.
Victoria Russey | First ImpressionsJust the hours I worked made it hard but the staff with the exception of the lady that works up there are very nice. She needs to reconsider working with people because her attitude sucks
Ashley Brown | Overall ExperienceI was able to get in and out of my unit very efficiently! I am grateful for the friendly staff that helped me when I was in a tough spot. Shout out to the manager who listened to me when I needed it the most.
AARON TAYLOR | Overall ExperienceI’m leaving because of the price increase. And there is maybe a whole 2 people working there at anytime and there is always a line.
surina marie brewer | Overall ExperienceLove the employees
Sharon Yates | Overall ExperienceI will be a return customer.
Stan Janik | First ImpressionsThe Storage unit I ordered was not available! I had a confirmation number and the reserved unit that was not really in existence! This was a problem, there really weren’t other options which makes one wonder why you even make reservations with U-Haul… but the gentleman, Behind the counter was able to find something that worked. It will cost me quite a bit more not thrilled about that. This is not the first time that I’ve reserved Some thing from U-Haul they didn’t really exist when I got there. Yes I do still use U haul services but I have to say you need to get better at knowing what you have in inventory and making sure you don’t double book! I said that I wouldn’t recommend U-Haul to a friend there was no maybe offered, I may recommend it but I would let them know that even though you book ahead what you’ve ordered may not be there so be leery! It ended up OK and I have a storage unit but it’s costing me way more and it’s not a drive up one I’m a senior didn’t really wanna have to put everything on a cart and wheel it around in the buildingAnd made reservations so I wouldn’t have to do that but now I’m doing it anyway at a higher price not exactly thrilled. However that being said, the people who actually worked at the store did the best they possibly could with an impossible situation that start it from your 800 number
Lori Gulick | First ImpressionsErique was amazing
Christine Johnson | First ImpressionsEnrique was very helpful
Robin Lara | First ImpressionsI applied online at 9 pm at night and didn't realize they were closed, ok no worries. When I was ready to move in (during business hours 2 days later), I learned that I was given a refund because they had double booked the unit. The refund wouldn't show for a few business days so they wanted me to pay again. I can't afford that. I didn't receive a call or text and unfortunately I showed up ready to move into no unit.
tania garcia | Online Move Intax. Of the employees told us a bold face lie and then lied about that too.
Linda Cabelo | Overall ExperienceNew to the area and needed a convenient location to store excess property. This location is only a short drive from my apartment. Coty was extremely nice and will enjoy doing business with her . Thanks David
DAVID HURTLE | First ImpressionsA lot of changes with the company but that is good. I felt comfortable with my personal belongings in storage at their facility. The Manager seemed caring.
Ky Wiley | Overall ExperienceStaff was friendly just the hours was ok to have access.
jennifer sandoval | First ImpressionsMore expensive than other places
DOUGLAS MANTOOSH | First ImpressionsI was a tenant for I believe 2 years. I am giving you the credit included with COVID. This place sucks. COVID saved its life. Good luck.
GEORGE HERNANDEZ | Overall ExperienceGreat service
Annabelle Rodriguez | First ImpressionsPerson at front desk was very rude and acted as if I were bothering her when it’s clearly her job to customer service your customers .
Alicia Romero | First ImpressionsCouldn't ask for a more courteous , helpful staff. Took care of all my storage needs . Even gave me a upgrade because of elevator issues. I appreciate that thank you , UHAUL. DWB
joanne coffey | First ImpressionsI was very please with my access to my possessions. Thank you
MARK CRAWFORD | Overall ExperienceMoving into the building was a bit of an annoyance as we had to use the key card for every load. Very inconvenient.
Nancy Collier | First ImpressionsI went there earlier today to rent a storage unit and was helped by a new employee. He was very friendly, but he missed quite a few important details. After completing the transaction, I went to check out my unit. I was not offered to be shown where it was by the office staff, and when I tried to get in through the doors, they didn't open. The janitor informed me I needed to use my card. I was not given a card. I had to go back inside and ask for my card. Not a big deal at this point. I was given my card and was able to get in. When I went to the basement to view my unit, it was locked. I was informed by the personnel in there that I needed approval for them to remove the lock. I spoke with the "manager" Coty, and she said it was approved. So I went to get back in, and the door would not open. After standing there for a few minutes, I went back inside and spoke with Coty again (who was too busy to make sure I had everything I needed to complete my transaction). She then informed me it would take 24 hours for my card to open the doors even though it was checking me in and out. She then pointed out a door that I could use that was in the office (would have been helpful to mention during the rental transaction). I then went and found the janitor and let him know that Coty authorized the removal of the lock. He removed it and asked me where my lock was. I told him that I was told they weren't provided and would have to buy my own (and was not told they sold them there), and he told me that it should have been. I returned to the office again, and asked Coty if I could ask her a quick question, (about the lock), and she told me I'd have to wait until she finished helping the customer she was with. I then told her that I had not been fully helped, and she ignored. I only wanted to question about the lock. At this point, I was thoroughly frustrated with this entire ordeal. When it was my "turn", I inquired about the lock in which she told me "how am I supposed to know you weren't offered a lock?" in a rude tone. I then told her that I would like a refund since if it's this difficult now, why would I want to continue this agreement. She then told me, and in a very rude tone with angry facial features that "Don't take this out on him, he's new!" I said I wanted a refund again, and it was processed. The issue here is that they had a new employee with no training, the "manager" didn't care, and the rudeness when trying to get everything straightened out. I don't work there, so how am I supposed to know the procedure? Coty is a terrible manager, and if you, the owner, check this, please re-think your employee decisions.
Justin Bethay | Overall ExperienceVery satisfied with how the staff at U-Haul (East of 51/on Glendale) have treated me and mine over the years/check out procedure was very easy-I will return to this location when the occasion arises in the future-thank you for a pleasurable experience
JOE NICHOLS | Overall ExperienceI had a good experience except the time the manager (I don't remember his name), had a problem with me being in my unit longer than an hour. He made it to where I couldn't get back in that night. I was trying to organize my stuff and clean up and grab some things on the way out. He made that very difficult for me! I never had a problem before that, but I thought that was very rude to do that behind my back.
Antoinette malley | Overall ExperienceAmazing experience with entire staff especially from Damian and Michelle. They both were very helpful
CHELSEA RICE | First ImpressionsI was not unware of your storage facilities, and move in specials when I first went there for a truck rental. I was exceptionally impressed with the way the head manager (Damien) was able to expedite, organize, and resolve business matters effectively. I will always use them as a dependable company, and will recommend them in the future. Thank you.
Brian Whiteside | Overall ExperienceDallas the customer service representative who helped me get a storage was very professional and very helpful , delightful to see such a nice person so willing to answer all of my questions and showed me around explained there requirements clearly and I definitely would recommend to others this place is great.
Janet Maslanka | First ImpressionsHorrible customer service locked out numerous times days later still after paying bill could not get in contact with any one in office or management anytime I tried they did not return my phone calls just overall worst experience with uhaul I've ever had
Vashni Varner | Overall ExperienceManager told me back in Nov he had taken care of an issue for me. Here we are 4 months later and it still.is outstanding. Then when you try to talk to him he has major attitude. Its ashame, but this is one facility I won't be using again. Thanks Damien for not having a sense of urgency.
Grace Andrae | Overall ExperienceThis is one of the best facilities of U-Haul which was much appreciated. Staff very helpful and not pressuring you to purchase something you do not want or need. Service was great!
Mabel Sawyer | Overall ExperienceThe facility was clean, the reps were very helpful and courteous. I’ll definitely give it another visit and recommend to friends and family!!
Brittany Henderson | First ImpressionsI had the best experience with your uhaul family. Victoria offered me a free rental for my bedroom furniture. Then Damien and Jiose helped me move it into the storage. J
Jacky Lacy | First ImpressionsUhaul place was great. The uubox I rented was not. We spent 4 hours loading it only to realize that the door was broken in mulitiple places and would not move past a certain point to latch.
AMY JONES | Overall ExperienceThey are always awesome.
Anna Scroggins | Overall ExperienceLi got lo k out of the storageunit ,before i fonish moving my thing in My storages door was left wide open. I ha be furniture sittiing on the elevator and in the door front ecit
Gail Casson | First ImpressionsRented a truck from a young man named Eli half way threw my transaction another gentleman came up and told him that truck was on empty and he said he's too far into it to go back. At no point did he
Grace Andrae | First ImpressionsI said that i would not rate u-Haul because of the many arggirevation i have experienced, But i must say the U Haul at 51 first in Glendale make all the bitter experience sweet. To 51 glendale uhaul
Angela Adolphus | First ImpressionsVictoria and Hope = amazing!! Service well done by both. Will gladly take them every time!
Kelva Atkins | Overall ExperienceOn August 26th 2019 I believe is a Monday me and my brother arrived at that location at 7 a.m. in the morning and thank God they were on time. Michelle in the morning crew treated us very nicely.
davin barnes | First ImpressionsI had a storage unit for a little over a year with hardly any trouble. Any issue I had was corrected immediately and with little hassle.
Eloise Ochoa | Overall ExperienceAs always, Damien and his staff were very helpful and friendly! Will continue to recommend this U-Haul location to family and friends!
Carrie Elwell | Overall ExperienceWhere very good
Levein William | Overall ExperienceAwesome customer service and was very helpful.
Jose Ortiz | First ImpressionsOnly one guy working desk. He’s trying to do everything. We also witnessed a drug deal and someone living in the storage facilities.
Deanna Martin | First ImpressionsNa
martin quezada | Overall ExperienceNo lighting
Diane Vickers | Overall ExperienceVery nice and smooth.
Diane Vickers | First ImpressionsThank you for making this process so quick and easy!
Anna Gonzalez | First ImpressionsAmazing service
Indigo Bell | Overall ExperienceThe staff here is amazing! They made my experience very personal and I would recommend them to anyone looking for a storage unit!
Christy Olsen | First ImpressionsU-boxes were delivered to my house & the following day charged another month storage. Over two weeks still not refunded as I told it would be.
Brandt Boroviak | Overall ExperienceI'd like to thank the staff they we're friendly very helpful checking in and checking out, my family and I would use u-haul again. The McKay family.
Terri Mc Kay | Overall ExperienceI rented a storage unit for approx. 7 years. I never had an issue with staff or the facility. In fact, the staff worked with me when I missed payment. Thank you for your assistance.
ANDREA BENNETT | Overall ExperienceSteven gave wonderful customer service, he's very Helpful , nice, and fast.
leija baker | First ImpressionsGreat service.
Louis Grimaldo | First ImpressionsThis is my favorite UHAUL store because every associate actually listens and point in the right direction 👍🏾
antoine price | First ImpressionsDamien Camacho was so helpful your company On 51st and Glendale 5024 West Glendale ave. Glendale Arizona 85301 is the only one I ever deal with period for all my uhaul and storage needs thank you
Chello Torres | First ImpressionsStaff was friendly and helpful with all my needs. I do wish the storage still had 24hr access as is posted all around the facility, but I understand why the hours are restricted.
Jennifer Jamison | Overall ExperienceI like the service that I received, and the trip across country was very good, and when I had a problem there was someone sent to my location took care of the problem and I was back on the road,
larry gates | First ImpressionsStaff was friendly and helpful
Jennifer Jamison | First ImpressionsDamian was the best manager he worked with me to the end all of his staff was very polite thank you !!!
Jannifer Perkins | Overall ExperienceAll associates concerning my visits are the best most Outstanding team of people I have ever met at any establisment concerning Storage.😀 Efficient, courtious. My #1 go to for rental & storage Tks.💕
james spaulding | Overall ExperienceSergio was a great help he goes above and beyond in taking care of you ... Sergio deserves a raise!!!
Richard Zepeda | First ImpressionsNone.
william smith jr | Overall ExperienceDamien is without a doubt one of the nicest people I have known. It did not matter what we needed he was there to help. We recommend this facility to everyone we know!!
Patricia Weller | Overall ExperienceOwner is friendly and helpful. Would recommend.
Rick Tong | ReservationHorrible at calling people back. Refused to work with me when i fell behind. Horrible experience
william radtke | Overall ExperienceI am sorry I forgot the agent's name but he was so polite an patient even though the computers were not working properly. Thankj you.
JUDITH CRISP | ReservationDamien and Kayla and Crystal were excellent at this facility, very friendly and helpful. too bad the rest of the people I talked to from Litchfield Park and Regional office was not as accommodating.
lowell trammell | Overall ExperienceThe staff are my new friends. They provided a proper lock to my storage after I was hundreds of miles away, and I even got the newest possible truck for my multi-state drive! Thanks to Damien and crew
Kathy Lemak | Overall ExperienceThanks
Betty Mann | Overall ExperienceDamien is very helpful and professional.
deb lister | Overall Experience