Customer Reviews for U-Haul Moving & Storage at 50th St

8,398 reviews

12804 50th St   Edmonton, AB T5A4H3

(780) 472-1111

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(780) 472-1111

12804 50th St
Edmonton, AB T5A4H3

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

AWIN MOHAMOUD 
Rating:
5.0

Manager went out of her way (my perspective) to close contract.

Gregory Samuel Grimson 
Rating:
4.0

Well for the next customer, it will just get dirty from the road when the snow is melting. Other than snow and ice in trailer box, it worked out fine for hauling furniture. Covered furniture to keep from getting dirty on road driving. Overall, I was pleased with the moving furniture. Thanks again , hope I can get some savings from U-Haul. But you know everything is about making money. Or you’ll go out of business. Lol , yhanks

Jason randy 
Rating:
3.0

For the pickup at least remove the snow from the cargo area or provide cover (after all the company is operating in seasonal area)

Craig Rochester 
Rating:
1.0

Stop with the fuel level scam. Pick up full, return full.

Patrick Griffiths 
Rating:
4.0

Customer did not leave a comment.

BENCY B 
Rating:
5.0

This location really helped me out when the satellite location I had originally booked at was unable to secure my booking.

Alexander woods 
Rating:
1.0

would like to speak to a manager

brandon latin 
Rating:
5.0

Customer did not leave a comment.

abdul kadri 
Rating:
5.0

Helpful and knowledgeable. Smooth experience with storage and truck rental.

ekaterina mazourenko 
Rating:
5.0

Good 👍

raminder preet singh 
Rating:
5.0

Customer did not leave a comment.

Scott Noonan 
Rating:
5.0

Customer did not leave a comment.

PRINCE DAVID 
Rating:
5.0

Everyone was friendly to deal with and had no hitch. When we picked up the other vehicle and started to head back home the right rear tire popped. We were I such a hurry because my brother had to get back to go to BC to work and we were already 1 hour past our regular scheduled that I called OK tire roadside to come change the tire. The mechanic noticed that the tire was right for the trailer as the other 3 were concave rims and the tire that popped was a convex rim which brought the tire closer to the trailer and when the weight of the vehicle was added to the trailer rubbed through the tire. The tire was replaced and we put a ratchet strap in between holding the rail touching the tire to keep from doing it again. Returned trailer but wouldn’t reimburse me for the repair knowing that wrong rim on the trailer caused the blowout

David Macdonald 
Rating:
1.0

Was absolutely terrible service. People at counter could barely explain things to customers. Every single customer in there had some sort of issue 3 out of customers 4 walked out angry. Vehicle was bloody filthy, could not see through side windows or mirrors. Attendant in parking look backed out a cube van ripping off the side view mirror and causing damage to both vehicles. Would not reccomend ever. Definately needs new management unless uhaul is ok with being represented this way. Worst uhaul ever

Paul Matras 
Rating:
1.0

Customer did not leave a comment.

latisha Moyah  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mason Draper  |  Overall Experience 
Rating:
1.0

Terrible experience. Booked a reservation at one location only to find out the person that worked there left early so I called in and the sent me to a completely different location across the city when I got to that location the gave me a truck and when I went out to the truck it was the wrong one so I had to go back inside and restart the whole process again and sign a new contract and easy so much time. I waded 2 hours of my moving day dealing with UHall BS and all they could do was say it happens. Never again!!

Raihaan Suleiman 
Rating:
5.0

Customer did not leave a comment.

Javier Cho 
Rating:
5.0

Customer did not leave a comment.

David Charles Austin 
Rating:
5.0

Customer did not leave a comment.

Kevin Bergsma 
Rating:
4.0

The first vehicle I was given , sooner as I hit the yellowhead trail , I noticed the transmission didn't shift correctly so I turned around and took it back and told them they need to check out the transmission but in the end it didn't take long for them to give me a different rental

Lawrence Alook 
Rating:
5.0

was able to book vehicle ahead of pickup

Arthur Douglas Balomben 
Rating:
3.0

Customer did not leave a comment.

Bonnie BELSEY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer STRID 
Rating:
5.0

One place what I really enjoyed to rent the equipment. Fast service and the most important the stuff was really friendly. Best uhaul place i have been so far. For sure they get my business.

Nikolaos Loukas 
Rating:
5.0

Everything went smooth thanks again.

Shawn Reum 
Rating:
5.0

Customer did not leave a comment.

Kurtis Bougie 
Rating:
5.0

Customer did not leave a comment.

Mark Miller 
Rating:
2.0

When we return the vehicle. More customers are not given priority. A scary atmosphere is created that you have used up too much gas, and I was also told that the vehicle you parked is not the same. It was here first. I had the key so I ignored it. But this is not a good attitude with the general customer

Tarlochan Singh 
Rating:
4.0

Customer did not leave a comment.

Jennifer Davey 
Rating:
5.0

Customer did not leave a comment.

Corey Friel 
Rating:
5.0

Customer did not leave a comment.

Charmayne Ostryzniuk 
Rating:
5.0

Customer did not leave a comment.

Haitham Jwir Alkubisi 
Rating:
1.0

U-Haul do not value the lives of your clients. I was almost killed by the 20" Van I was given for a trip from Edmonton to Katy Texas. This truck had a mileage of 122,000 Miles with rusted wheels with an auto-transporter attached to pull a SUV, and the most painful thing was that I told the attendant that this truck could not make the 35 hr road trip. He told me it had just undergone a L2 maintenance and was in top shape. Right from the beginning this truck was struggling, even before it was loaded. It was a horrible journey all through until it broke down right in the middle of the highway at around 7pm. The transmission just gave up while on a speed of about 70MPH, it JUST STOPPED. There were big trucks right behind us and they had to change lane in order not to ram us into the bushes. As it could not drive we were unable to move it totally off the road, and so had to stand by the roadside in the middle of nowhere in the freezing cold temperature trying to call U-Haul. Finally we got an agent on the phone and he was so NOT empathetic, asking us to sit in the van if we were feeling cold. Sit in a van on the high way at around 8pm where there was absolute darkness. He said a roadside assistance truck would be with us within 1 hr, nothing showed up until 2 hrs later. We took turns to watch out for coming trucks in order to warm our hands with the aide door vent. Guess what, after the 2 hrs what came was a small SUV who just came to see if truly the van had broken down. No Tow vehicle, no mechanics, just a plain guy who then called U-Haul to now book a tow vehicle. This was the most ridiculous thing I have ever seen. After that, he just left us the way he met us. U-Haul now said we needed to wait for a tow vehicle with an ETA of 1.5hrs, and this was now around 11.30pm in the middle of no where. Still this agent was so unempathetic. We were so cold we had started shivering and my legs/hands were going num. We finally decided to offload my SUV on the auto transporter and drove to the next town. I was booked what they called a hotel, it was the most horrible accommodation I have ever seen. The bed linens were stained, the towels were dirty and the room was smelling of cigarette, despite being a non smoking room. The washroom had stains all over and the shower was like a tap. I slept on the chair and did not take a shower to let you know how bad it was. I have the pictures and video and this would be going on social media soon, tagged U-Haul provided accommodation after van broke down. By the next morning, when I called U-Haul I was informed by van was yet to be towed from the highway. I did not leave Amarillo until about 3pm. My whole plans had been ruined because of an incompetent company ran by incompetent staff. I'll advise you think hard before going in the U-Haul especially if its a long drive. The guy that came to meet us at the scene of the breakdown said thus was a usual occurrence with U-Haul, that he was practically always out going to rescue stranded clients. Driving on the high ways is a very dangerous activity by itself, and to have U-Haul provide bad trucks to clients is reckless!!!

Olanshile Jinadu 
Rating:
1.0

I arrived and was told I would have to drop the truck off at a separate location. What is the point of selecting a drop off location if I'm going to have to be redirected. An email the day of with the new location would have saved me time and gas.

Rhett Stensrud 
Rating:
5.0

Both the inside and outside staff were very helpful and friendly.

Barry Coleman 
Rating:
3.0

I didn't experience any issues with this location, however, I was disappointed with the self-service option. I booked the truck for 8:30am, which is before the location opens. I had to wait half an hour for the store to open because the wait time over the phone was 30 mins long. The employee at this location was very helpful and said it should have been automatically set up as a self-service option because my scheduled time was before they even opened. She was able to figure everything out for me and extended my booking because of the inconvenience.

Erika Metcalfe 
Rating:
2.0

Maybe explain that your company misleads people that they are to return on time through your app fhat doesntt work or uploads properly. I returned vehicle at 730 pm but got charged extra $96 for uhaul app not working. Rip off!

Kevin Ahkimnachie 
Rating:
3.0

Drop off location did not check my proper reservation/rental. They called and told me I did not return the unit on time and that I was causing issues because of that... I had a 4 day rental. They said only 2 and made me upset. They did not seem to belive that I had the 4 day rental. I brought the unit back extra early on the 4th day to accommodate there next renter

chris nelson 
Rating:
5.0

Customer did not leave a comment.

Amber Berscht 
Rating:
5.0

Customer did not leave a comment.

clint robinson 
Rating:
4.0

good service good truck poor gas milage as expected.

Sidney Gamache 
Rating:
3.0

The trailer was incredibly dirty, couldn't even read the license plate the automated after hours drop off was a joke didn't work after multiple attempts But worker very well to charge me another day rental AFTER I called and mentioned the trailer was going to be hour or so late they mentioned ZERO about another day charge I've rented multiple times and this was the worst I'll bet you won't call me to rectifie this

GUY MUNRO 
Rating:
5.0

Customer did not leave a comment.

Ryan Bendera 
Rating:
3.0

Absolutely, disgustingly overpriced. I will never use uhaul again, between inflated rental fees, and trash mileage, i spent just shy of 300 dollars, for six hours use.

Kyle Jans 
Rating:
4.0

Update the info on your trailers I rented a six x ten to transport a three wheel motorcycle. The rear opening is only 54" wide, so I was unable to use this trailer for the use I rented it for

Tom Lokert 
Rating:
4.0

Have truck ready for set appointment time. Truck was ice cold & not defrosted, also had to switch trucks before I got the first assigned truck as it was not in rentable condition. This costed valuable time waiting to start our move.

Nathan Cadieux 
Rating:
4.0

Yard staff were slow, other than that everybody was awesome as usual

Frank Collins 
Rating:
5.0

Personal was very helpful.

Russ Cartwright 
Rating:
5.0

Customer did not leave a comment.

Arsene Rutaganya 
Rating:
3.0

1) The vehicle could have been cleaned off (ice / snow) prior to me arriving...location opened at 7:00am and pick-up was 8:00am. 2) Snow brush should be provided in the vehicle...had it been snowing, there would not have been anything for me to remove the snow/ice once I left the location.

Toni Bos 
Rating:
1.0

Every piece of equipment they originally tried to give me for my 700+km trip across the province was broken or in disrepair, and the manager tried to convince me that they were the only available pieces of equipment, until i refused to leave with them and offered rescheduling at a new location with serviceable equipment infron of other customers, then all of a sudden there was a truck that could be pulled of the back lot with not bald tires and no check engine light on. Even the dollys were broken. Just disgusting. I will never use your services again and will inform all of my friends and family of my negative experiences dealing with your company. Not to meantion the extra charges they have tacked on my final bill, including 1 extra day of truck rental.

Riel Laframboise 
Rating:
5.0

Customer did not leave a comment.

Faye Logan 
Rating:
5.0

Customer did not leave a comment.

Tiffany Pruden  |  First Impressions 
Rating:
5.0

Equipment was a bit dirty but that was due to weather.

Brook Tyler 
Rating:
2.0

This location needs a lesson on customer service. All employees were grumpy and rude or had no knowledge about how anything works. This was my first time using UHaul and anytime I asked a question nobody had an answer either because they didn’t know or because I was being flat out ignored. The truck I rented was double parked and when we asked about it, one employee had no idea what to do and then the one that helped us seemed very irritated by having to get someone to move the truck that was blocking ours. One of the employees when we went to return the truck was swearing and seemed very irritated by my asking of questions. I quickly gave up and tried asking someone inside the building and they also didn’t answer what was a pretty basic question about how returning the truck works. Absolutely wouldn’t recommend this location simply because of the customer service alone. It was a terrible experience and I couldn’t imagine treating customers at my retail job the way I was treated here.

Akira Mylie-Hiatt 
Rating:
3.0

Matters between employess should not be talked about at the customer service counter. 2 employees were disagreeing on a scheduling mishap and were being passive aggressive with each other in front of customers

Cassia Budinski 
Rating:
5.0

The staff are very polite and helpful. The check in with the electronic check of the equipment is great. I do not know of anything that would be more helpful. Thank you.

Lorette Desrosiers 
Rating:
5.0

The front staff were excellent polite and very helpful when we returned the truck the staff were efficient and answered any questions we had. The best service I have ever received at uhaul compliments to staff and management

STEWART PARRY 
Rating:
5.0

Customer did not leave a comment.

Terry Zech 
Rating:
5.0

Customer did not leave a comment.

DAVID FRANCIS JO KELEHER 
Rating:
2.0

Customer did not leave a comment.

Amrit Singh 
Rating:
3.0

Units should be clean at time of pickup, used a car hauler that was full of gravel on the bed, extremely dirty, had to clean the straps and mechanisms to operate,

Paul Sheppard 
Rating:
5.0

Customer did not leave a comment.

Lonnie RALLISON 
Rating:
5.0

Only good words for this location

Alain Daigle 
Rating:
4.0

Wish the storage overhead doors had at least weather stripping to assist in keeping the piles of dust out.

Desiree Elderkin 
Rating:
5.0

Get free trailer

Halid ZIZIC 
Rating:
3.0

Make sure the truck has the fuel level it says it has and make sure engine light is not on

Sean Brolly 
Rating:
4.0

Customer did not leave a comment.

Jan Bradey 
Rating:
5.0

Customer did not leave a comment.

YUNIAR ANGGRAINI 
Rating:
4.0

Customer did not leave a comment.

Doug Harrish 
Rating:
3.0

Customer did not leave a comment.

Troy Johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alain Daigle 
Rating:
4.0

Customer did not leave a comment.

Piliso Mthembu  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cindy Egan 
Rating:
4.0

Make sure the trucks run in winter time. I had done the inspection of my truck and then it wouldn’t start. Thank you to the lady at the front that helped me get set up with another truck.

Zachary Goerz 
Rating:
5.0

Customer did not leave a comment.

Ionut Albulescu 
Rating:
5.0

Customer did not leave a comment.

Sastri Udit 
Rating:
1.0

Our truck broke down the whole experience was awful

Kyle Hilgersom 
Rating:
3.0

I have rented at this location on several occasions, and with the odd exception, the counter staff gets the job done, but you really get the impression that they don't want to be there, and don't care how long you have been waiting. The yard staff seem to be much more helpful.

Glen Possberg 
Rating:
5.0

It is all good and fast service thankyou for your help.

Micheal Teshale 
Rating:
5.0

Excellent service that I received today . Thank you

begumana gumissiriza 
Rating:
2.0

Uhaul could not supply me a truck on my day of rental after having it booked days prior and gave me the run around from one location to the next.

pierre viel 
Rating:
5.0

Customer did not leave a comment.

Yevhenii Tiupin 
Rating:
5.0

Staff well informed and very pleasant to talk too and friendly

Terry Zech 
Rating:
4.0

Have truck ready when people pick it up and with gas

Sonia Morales 
Rating:
5.0

Customer did not leave a comment.

Claudette Lachance 
Rating:
3.0

Wait time was quite a lengthy one, as the attendant had issues with my online reservation. The trailer was extremely dirty on the outside and could have been washed down. Drop off was a complete disaster. Received a text.with the drop off location, only to find out they dont do returns. So had to drive another 20 minutes 1 way to return and then drive back home. Not to mention, it took the lady 40 minutes to get an answer on where to drop off. This happens all the time when I deal with Uhaul. I book in one spot , only to have to drive way out to pick up from another location, and then drop off is the exact same ordeal. Your system is broken and is nothing but a pain for the customer. Why is that. If I never have to use Uhaul again, I would not be upset.

Cory Evison 
Rating:
5.0

Everything was good and special thanks to the lady manager was on duty. She dealt well and support us.

Abdul Modi 
Rating:
4.0

Customer did not leave a comment.

JASON Heidman  |  First Impressions 
Rating:
5.0

Thanks Jennifer you’re amazing

Roger William Goodwin 
Rating:
4.0

Customer service was quick effective personably

jack Elsner 
Rating:
2.0

was a closed and i cooled custumer servise

Alberta Inc ESSALKIRACHID 
Rating:
5.0

Very nice people and very informative, thanks for the excellent service.

CHRISTOPHER CHECA 
Rating:
5.0

Customer did not leave a comment.

Harninder Johal 
Rating:
5.0

Wonderful thank you

Jenna Stewart 
Rating:
5.0

To accept other documents instead of just Driver's license. Other documents like PR, Passport book etc. To also try to make the services easier and faster. Above all, U- Hall services were nice without much hindrances. Nice and friendly staff 👍👍👍

ALIMAMY CONTEH 
Rating:
2.0

Customer did not leave a comment.

Rita Decoine  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeff Letcher 
Rating:
3.0

Customer did not leave a comment.

Ewomazino Ashaka 
Rating:
5.0

Customer did not leave a comment.

miguel samano reyes 
Rating:
4.0

Customer did not leave a comment.

Maria Jenkins  |  First Impressions 
Rating:
5.0

Indian male worker was driving recklessly in the parking lot, not leaving space for people. Seems like a liability and overheard him being told he made a mistake, to which he replied “it’s ok” Took zero accountability. I would get rid of him, everyone else was great.

Stephen Birch 
Rating:
5.0

Customer did not leave a comment.

Yahya Mahamud 
Rating:
3.0

Left rear marker light on the trailer I rented was hanging down and poorly documented on the pre rental report.

Zach Cherkaoui 
Rating:
5.0

Customer did not leave a comment.

Ashwa Younie 
Rating:
4.0

Customer did not leave a comment.

SULTAN JOMAA 
Rating:
4.0

Customer did not leave a comment.

Dianne Balaski 
Rating:
5.0

Customer did not leave a comment.

Aureole Grimard  |  Overall Experience 
Rating:
4.0

Would be good to have sensors on longer

Teresa Larocque  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Symons  |  Overall Experience 
Rating:
2.0

Wonderful staff but the automatic sliding door being locked during regular business hours was extremely frustrating. Moving carts through a heavy swing door that can’t easily be propped open is difficult due to it being much more narrow and also the lip to get through the door. Nearly every time I came to do something in my unit, often during the mid day regular business hours, the sliding doors to the main buildings storage area (the east side sliding doors visible from 50th st) were unusable making moving items in or out much more difficult.

Owen Formoe  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Sarah LEMAIGRE  |  Overall Experience 
Rating:
5.0

It may be the timing but there were a couple of new employees working together without a more senior employee supporting them and the line up was long.

lina garcia victoria  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Christopher TRERICE  |  First Impressions 
Rating:
1.0

I was in ontario dealing with estate matters got backand left messages still no call and my stuff was apparently sold. I know I owed money but I would have figured out how to make the payment now I don't care about my personal stuff but I do care about the things from passed family members that I will never get back. So sad. But due to uhaul 50st I will never pay another cent or use any services from uhaul. So here is to ALL the uhaul employees that make decisions like this when you loose family members...hope you loose all your precious memories too. 🖕

Vanessa Hopf  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Koral Moreau  |  Overall Experience 
Rating:
5.0

Your company delivers on what it said. No surprizes

Blair Malcolm  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrew Thibodeau  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard FAULDER  |  Overall Experience 
Rating:
5.0

I'm very satisfied with everything n everyone.. thank u

Rita Decoine  |  First Impressions 
Rating:
3.0

There were not Dolly's in the front of our storage building, like promised, we called to ask for some, told someone would bring one over, but it never came. We had to move everything by ourselves, luckily we made it out okay, but it cause unessesary struggle for us.

Tamara Christian EAKER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

dylys wynne  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILMA MCHALE  |  First Impressions 
Rating:
5.0

It’s vry good

Harjit JHUNDH  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nickolie Steiner  |  First Impressions 
Rating:
4.0

The staff were excellent but under staffed for the volume of clients.

Joyce Mcbean  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Quinn Lotsberg  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wilfred Huppie  |  First Impressions 
Rating:
2.0

My stuff was destroyed from mice going threw claims at the moment, not happy. My names Cody Wallis 1155 storage not Paul Daniel not sure how that got changed another mess up.

Cody Wallice  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dalphine Oldpan  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

John Dunbar  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eileen alain  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shenaz BANDALLI  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

dana villebrun  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karen Halls  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Jaspreet Gill  |  Overall Experience 
Rating:
5.0

Please bring back the one month free when you rent a storage for a longterm

Felicity PHETHU  |  Overall Experience 
Rating:
5.0

The person who delt with me at the counter was very friendly and helpful

Corey McEachnie  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Rob Pomerleau  |  Overall Experience 
Rating:
5.0

I stored my stuff there for about six months. When we moved our stuff, there was no indication of mice at all. None of my boxes got chewed up by mice. Thank you great service!!

Mark Moore  |  Overall Experience 
Rating:
4.0

The staff aren't friendly at all. Except for the manager, she was fantastic. Very poor customer service. Is clear the staff at this location are there simply for the pay checks

Kimberley Lestage  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Catherine Banman  |  Overall Experience 
Rating:
2.0

Infestation of mice

Tyler KLUIN  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tom Dodge  |  First Impressions 
Rating:
3.0

Mice infiltrated the unit and destroyed 2x mattresses. Was given a month rent discount to compensate which covered 20% of replacement costs. However this caused auto generated emails informing a lien has been placed against my things and that action works be taken against me. Trying to rectify this led to spending 2 hours combined on hold trying to speak to someone to clear this matter up.

Stephen FENNELLY  |  Overall Experience 
Rating:
5.0

Friendly staff

Lievin LUKI  |  Overall Experience 
Rating:
2.0

When my son-in-law opened our storage unit to remove our belongings, he discovered that mice got in and caused some damage to some items. My son-in-law was told that some compensation would be given when I game in to close the account but nothing was offered.

Ken Phillips  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Chrystal Bompas-Gillett  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Clayton Overholt  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Walter Burns  |  Overall Experience 
Rating:
3.0

Need to have better access times even for first time renters.

Anita Krumins  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kayla carpenter  |  First Impressions 
Rating:
2.0

I went inside once to pay my bill and waited 15 minutes while the one employee was on the phone. Once I realized he was talking to his girlfriend and not a customer I asked how much longer it would be and was told rather rudely to wait my turn. I waited another 10 minutes and left. That was the last time I went inside. I wouldn't recommend this particular facility to anyone.

Steven Langman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Martinha Malone  |  First Impressions 
Rating:
5.0

No mice in my stuff, unlike sentinel storage on ft road

Rheal Moosewah  |  Overall Experience 
Rating:
5.0

Staff were extremely helpful, courteous & friendly.

Beverley Hawco  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Tracy Davis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wes Pitskalny  |  Overall Experience 
Rating:
5.0

Person at front counter has been consistently friendly.

Kimberlee(Ryan) Munkeskov  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

timothy wright  |  First Impressions 
Rating:
3.0

When you work until 530 every day the fact you close the storage access at 7 is not at all convenient. .

Emmett Macdonald  |  First Impressions 
Rating:
5.0

Good experience

Joanne Machuca  |  Overall Experience 
Rating:
4.0

Bathrooms were horrible no toilet paper or paper towel and dirty

WILMA MCHALE  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

russ majeau  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Danielle StLaurent  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jorden Hall-Coutu  |  First Impressions 
Rating:
5.0

So sweet and helpful, knowledgeable and explained everything in detail, thank you for an awesome experience

Joy Brown  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Daniel SPENDELOW  |  Overall Experience 
Rating:
5.0

The lighting in my unit was faulty.

Emmanuel Ade  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Teagan Zeggil  |  Overall Experience 
Rating:
4.0

One should be able to access his storage locker at anytime, the cost for the storage is a bit much, and at times it's bit long of a wait time when phone in to speak to a staff. Besides these negative factors. This location is great , the associate are friendly, and always provide excellent customer service.........Highly recommend this location to anyone looking for a storage.

Carl Abrams  |  Overall Experience 
Rating:
5.0

It was a pleasure to have Robin serve us. She is very knowledgeable and friendly and made the whole process easy. You are fortunate to have such a fine employee.

Brian bertelsen  |  First Impressions 
Rating:
4.0

Staff were friendly and very knowledgeable!! I would highly recommend Uhaul !!

Rhonda Dibra  |  Overall Experience 
Rating:
1.0

Horrible service liars shirts communication

edmond gammel  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Emmett MacDonald  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LIZ JAO   |  Overall Experience 
Rating:
5.0

I am partially disabled and the staff went above and beyond helping me..i am thoroughly impressed and happy

Laura-Lee Fraser  |  First Impressions 
Rating:
5.0

Staff was very helpful and friendly. They fixed any problem I had. watch was door latch.. very pleased. Thank you. Happy customer

Allan Rennie  |  Overall Experience 
Rating:
5.0

The person that handled the move in was extremely helpful and very engaging. I actually enjoyed the service and friendly atmosphere of your facility.

Emmett MacDonald  |  First Impressions 
Rating:
5.0

The staff were wonderful!

Cara Gard  |  Overall Experience 
Rating:
5.0

50th Street Uhaul was great 👍🏼 I stored items in a '10x18x10 Drive Up Unit' for about 48 months/4 years. *Be aware these units are not climate controlled aka your stuff is at the mercy of the elements. *Mice will be interested in anything that smells like food

Brent Bell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terrance Kelly  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nelson Alves  |  First Impressions 
Rating:
5.0

The guy that assisted me was awesome. He did a really well. Good job. Made me understand what I was looking at and how much and what would be the better deal. He tried his best to get me a storage unit on portable one. But yeah he tried but didn't get one. But that's okay. I'm happy with what I got. Thank you!

Raven Culver  |  First Impressions 
Rating:
5.0

Everyone was helpful from front desk to the guys in the yard.

NDUMISO GAMA  |  First Impressions 
Rating:
4.0

It's a good thing you didn't ask about where I got the truck. It will be the last time I rent a vehicle from U-Haul.

Steven Langman  |  First Impressions 
Rating:
5.0

On 3 different occasions in 3 different years, there have been problems with the computer system causing long waiting periods. The location on 50th Street in Edmonton desperately needs more staff inside as I have been there at different times at people have stood almost 5-10 deep waiting as there were only 2 available, one doing only truck pickups. When I tried to call in, I was put on hold for 30 minutes so that I opted to go in in person. The staff, however, were very friendly and helpful.

Ambriel Pembroke  |  First Impressions 
Rating:
4.0

Everything was great. The only reason I can't give 5 stars is the fact that when I arrived at the storage locker I always had to have UHAUL remove trucks that were parked in front of my locker. If I had arrived after hours, this would have been a real problem. Otherwise, all was good.

Andrew Winter  |  Overall Experience 
Rating:
5.0

Staff was great. Denim was very friendly and helpful. Great customer service.

Stacey McDougal  |  First Impressions 
Rating:
5.0

I would not hesitate to recommend this operation.

Timothy Greig  |  Overall Experience 
Rating:
5.0

I'm very happy with the service experience highly recommend

ADRIAN LACHANCE  |  First Impressions 
Rating:
1.0

Uhaul Trucks ALWAYS parked in front of my unit. Whenever I needed in it I couldn’t cause there was a truck blocking my unit

Steven Wilson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kmai Johnson  |  Overall Experience 
Rating:
1.0

I was late with a payment and phoned beforehand to make a payment arrangment.My unit for storage was 135$ a month. I was charged 50 lien fee a 50 pre lien fee and 2 /10$ late charges and a 15 dollar late charge. 135 in late fees. Absolutely ridiculous. I used to use Uhaul quite often. I will never frequent this buisness again. I have found a unit with another company that is 3x the size for the same price. So my advive is shop around and DO NOT USE UHAUL FOR YOUR NEEDS.

kevin warawa  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ken Phillips  |  First Impressions 
Rating:
5.0

Staff were extremely friendly and knowledgeable.

Glenn Fehsl  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jerry Topacio  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

sherri wilkinson  |  Overall Experience 
Rating:
5.0

I believe their name is Erin, but they were VERY helpful with setting up the storage locker, and the switching it, and answering my questions. Their phenomenal customer service was honestly the best part of the very stressful day/situation.

Janine Gustafson  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Shannon Kerr  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Shannon Kerr  |  First Impressions 
Rating:
4.0

I wish there was overhead vehicle coverage for inclement weather. I wish it was easier to get access to moving carts. I was not able to figure out 1- how to get sliding doors to open/work. So , also not able to determine if sliding doors can be positioned in open mode and not always open/ close with each pass through with boxes.

Barbara Maier  |  First Impressions 
Rating:
3.0

The new door on unit worked great but needs better seal

Douglas Ireland  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

susan hamer  |  First Impressions 
Rating:
2.0

I set up my unit in person while I was renting the trailer I was using to move. The front desk attendant took my credit card, and I asked if the payments would be automatic. She assured me that they would. My first month's hadn't come out and when I called I was told was told the first month was overdue because there was no automatic credit card on file. I asked them to make a payment and set me up for automatic payment. My second month was also late and when I called, the attendant told me that it was because no one activated it on the account. Since then, I have paid for a facility where food and items were left in the hallway, and the alarm seemed to always be going off when I got there. When I asked if I set the alarm off, the attendant said that no, I hadn't, and that it just goes off every time something happens. Which appears to be 6 times an hour during busy time. There also were times when a cart wasn't available for my building. I know it's a courtesy, but it still would have been nice to have one.

Camron Bute  |  Overall Experience 
Rating:
2.0

I am clearly not impressed with the service at u-haul. The location has gone down hill in my opinion since the last time I had used services at this location. If I need u-hauls services again, it will be clearly at a different location

Shawn Briggs  |  First Impressions 
Rating:
5.0

On OUR LAST U HAUL storage CONTRACT WE MOVED OUT OF TOWN FOR A MEMBER OF OUR FAMILY. AT THE BOTTOM OF THE PAGE THE GAL WROTE ."WE ARE ILLIGABLE FOR I MONTH FREE STORAGE" PLEASE CALL ME, BETTY AT 780 399 3801. PLEASE INFORM ME AT WHICH LOCATION I MAY ACQUIRE MY FREE UNIT. NEAR MY LOCATION IN NORTH WEST EDMONTON, 127 th. Street. N KINGSWAY. OR 111 AVE OR NEAR 12931 N 85 STREET THANK YOU FOR YOUR EXCELLENT SERVICE. BETTY. O

Betty Nelson  |  Overall Experience 
Rating:
3.0

Anytime i need to get help (talk to someone) it adds 30 minutes to my stay! There where most issues. Mouse traps should be set in the common corridor.

MATTHIEU LANDRY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cheryl Martin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin Raimundo  |  Overall Experience 
Rating:
3.0

Mouse droppings and mice got into my things 1153 that complex needs someone to kill off that mouse problem. That’s unacceptable for the prices paid. The staff are the only saving grace trying to fulfill tye reservations made by the inadequate booking system.

Adam Bedard  |  Overall Experience 
Rating:
5.0

Thanks for the sliding doors.see you next month.

Shaun Saruk  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Susanne Saunders  |  Overall Experience 
Rating:
5.0

I came in to check into my unit about 25 mins before closing. I was trying to get there earlier but this move has been very challenging. Robyn helped me and was amazing. She helped me make sure I had the right unit that worked for me and easily able to move in. She even directed me to McDonald's while I waited for my brother to show with the truck because I hadn't eaten all day. When I went to eat I saw a reflection of myself in a window and I was an aweful disheveled mess. Yet when I was checking into unit Robyn still treated me great. Would definitely recommend this location and I would use them again both for storage and truck rental.

Wanda Laing  |  First Impressions 
Rating:
4.0

Latch on door was bent and very hard to open and close. Staff were aware but never fixed it. Only issue with staff was when I moved out I was driving a large truck and when I went in to close account I didn't realize I had parked in front of disabled parking. The staff member who addressed it was very inappropriate. Instead of simply asking for the vehicle to be moved he went on a long winded explanation of why, yelling it across a very busy store. Needless to say it was very embarrassing and rather than close the account I left.

kerry Boivin  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

EDWARD CADVINER   |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Christina BULL  |  Overall Experience 
Rating:
4.0

I made a reservation at the facility in 154th street, on arriving there, I was redirected to 50th street without letting me know the prices are not the same. I arrived at the facility (50th street Edmonton) the first sets of staffs were helpful, after storing my items, I went and gave the keys to the front desk, she insisted i return it under the blue canopy, of which i did and went back inside. I gave her the keys but she refused to collect it , she said I didnt park the truck under the blue canopy, that I parked outside the facility, I explained that was another dark skinned guy that she should collect the keys and verify , she insisted and told me she would loose it if she found out I was lying, she eventually checked and saw my Truck parked under the blue canopy but she didn’t acknowledged her mistake or apologized for threatening and calling a customer a liar. Please kindly look into this as this should not be happening to customers.

Emmanuel Ade  |  First Impressions 
Rating:
4.0

There was a little confusion about using both key pads ( I only saw the one initially). Initially there was no cart available and the loading doors stayed locked and closed. The attendants were able to correct all this easily and quickly once I told them.

Rob Pomerleau  |  Online Move In 
Rating:
3.0

I found that the light sensors in inside unit only work for a max of 10-15 minutes so when I was organizing the lights went out. Also mice chewed through drywall. I don’t like bait boxes inside the units. Mouse poop located there. It also was very cold inside. Things would freeze. I found a much cleaner unit elsewhere

Barbara TURCOTTE  |  Overall Experience 
Rating:
1.0

I would rather tell someone on the phone my comments 5875663005

brad rabut  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

HEATHER HERMKENS   |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tarik BRAMWELL  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

EMMANUELAREVEAMH BELLO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pam Whitstone  |  Overall Experience 
Rating:
5.0

Professionals in every way!

Anthony Hughes  |  First Impressions 
Rating:
5.0

A special thanks u to Stewart and chris,they were very respectful of my situation and very polite to work with.

Pauline Anderson  |  Overall Experience 
Rating:
2.0

When it takes 48 to 72 hours for staff to answer the phone lines in this facility, that is completely unacceptable. I've also been in line and watched how the staff answer the calls. "Hello uhaul 50st hold please?" They don't even allow the caller to indicate they've been on hold already for hours. This always bothered me about your facility.

bob BUCHANAN  |  Overall Experience 
Rating:
5.0

Nice friendly staff, made it easy to deal with the stress of moving

Nicole Cormier  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Monica Daniels  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Claudia Lalancette  |  Overall Experience 
Rating:
5.0

Staff very accommodating and generous putting de-icer down around entry to building and personal storage unit.

lorranie cameron  |  Overall Experience 
Rating:
4.0

We were very disappointed that we could not purchase contents insurance from your company. We have moved out of the country and therefore do not have home owners insurance. We had to terminate our contract and move our things to a different company. It took us two days of driving from Olds to Edmonton and back to get everything done. This is not the first mix up we have had with U-Haul and we are reluctant to even rent a truck again.

Sharon Twardowski  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

daniel Lodge  |  Overall Experience 
Rating:
1.0

One of the employees crashed a uhaul truck and blamed me for the damagaes! After I paid for the insurance and everything and I seen the damages where the wreck was done but nothing was done or said about it and the employee ended up with a raise! And the employee they call nick is a terribly rude over bearing employee with no respect to the patrons of uhaul! Steve O on the other hand is the best employee that uhaul has to offer he was the most helpful and respectful employee at that branch and I just thought that he should be recognized because he is an amazing hard worker!!

Melissa Stickles  |  Overall Experience 
Rating:
4.0

Facility was fine. Staff were helpful. Only problem was 3 weeks after storage unit was emptied, I began to receive email and phone calls reminding me that rent was due. It took a couple of phone calls to sort it out but it was dealt with.

Avalon JEWELS  |  Overall Experience 
Rating:
5.0

The door closing mechanism on my storage unit is faulty and difficult to open and close. It either needs to be replaced or maintained as it is rusty.

Bangu Ntaisi  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Stephen AUTENRIETH  |  Overall Experience 
Rating:
4.0

Amazing staff Only problem Unit has moisture issues my couches have rust stains on them a Otherwise all.else was ok

Michele Gilbert  |  First Impressions 
Rating:
4.0

The only thing I don’t like is the fact that mice are present in the storage lockers. There are bait boxes but it still is unsettling to see.

Barbara TURCOTTE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sharon Twardowski  |  First Impressions 
Rating:
5.0

Great Customer service, staff always willing to help, no issues.

Jasmine Murphy  |  Overall Experience 
Rating:
3.0

Had to wait in line over well over an hour in the middle of the day. One employee helping people. Another employee helping just one customer the entire time. And a third employee on an extended break finally returned to help customers over an hour into the wait.

John Hollinger  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Avalon JEWELS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ron hamilton  |  Overall Experience 
Rating:
5.0

Amazing staff

michele gillbert  |  First Impressions 
Rating:
1.0

TERRIBLE SERVICE. wouldn't recommend or want to use this service myself ever again. All personnel from the in-store staff to customer service seem very incompetent at their job. Some of the most clueless people I've ever talk to. First they send me a notification that I had checked out of my storage unit when I wasn't even in town and still had 2 more weeks left. I called them several times but no response, eventually I had to drive 3hrs back to town to make sure all my belongings were still there. When I got there they told me my locker was broken into and was empty so they replaced the lock on it. They went looking for the keys but 20mins later couldn't find them. The staff I was dealing with didn't look very intelligent so I lost confidence in them and took it upon myself to walk to the locker and have a look myself, sure enough my key worked and all my belongings were still there. Then 2 weeks later I was moving my stuff out and had made a reservation for a truck a month ahead of time, the day before my truck rental I received a call and I was told the truck I had made the reservation for wasn't available and I'll need to drive 60km out of town to pick one up. I didn't have a choice so I went to pick up the truck, but when I went to return the truck to the location I had picked online, I found out that they had also changed the drop off location to a place 40km away from the location I had reserved online. Called customer service several times to resolve this issue and every time I called I came across someone with their age higher than their IQ. Eventually I realized it was a losing battle, you can't reason with those that aren't equipped for it.

Hassan Tahir  |  Overall Experience 
Rating:
2.0

Unit was not the size I wanted to rent. Staff would not believe me even with pictures of tape measure showing size. A total waste of my time. Long line up to rent unit. Second line up to ask questions about the size. Then wait to cancel. Not impressed.

JOHN TUTT   |  Overall Experience 
Rating:
3.0

The facility inside and out is very dirty, very long lineups on the phone and in person to speak to customer service.

annette hilton  |  Overall Experience 
Rating:
5.0

Friendly staff that know their stuff!! I’d recommend them to anyone moving and needing storage.

Denise Poirier  |  Overall Experience 
Rating:
4.0

The area in front of our locker was often blocked by cars or rental equipment, making it difficult to move in and out. Otherwise, the facility was excellent.

dale Hopkins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

alexander Harper  |  First Impressions 
Rating:
1.0

One of the worst services out there that shouldn't be allowed to exist. I was told I had moved out when all my belongings were still at the unit. I was out of town at the moment. When I found out I had supposedly checked out I called the office but nobody picked up the phone for 6 straight calls. Then I made the trip down there and went to see it in person, there they told me my locker was empty and I had checked out. They couldn't find my info in the system. They didn't seem very smart or sure about anything in life, so I walked up to the locker myself and had a look inside and everything was still there intact.

Hassan Tahir  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pam Whitstone  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Serge Gauthier  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christine Bintz  |  Overall Experience 
Rating:
5.0

Thank-you to your employees with their "down to earth" attitudes that were friendly and practical. You deserve to be highlighted!!

Tanya Cardinal  |  Overall Experience 
Rating:
3.0

There was an issue with my storage, and I was not contacted and or left a message about any storage locker. The gentleman helped me figure it out which I was very pleased with.

Claudia Lalancette  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carl Abrams  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

shelly clarke  |  Overall Experience 
Rating:
5.0

Keep up good work. Friendly team

Mugisha Hitimana  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jaspreet Gill  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Don Priddle  |  Overall Experience 
Rating:
5.0

thank you U-Haul for keeping my belongings save, if i need storage in the future you guys will be my first call! have a good one!

Brian Cardinal  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TRAVIS BOLTON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

joe wickins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

shelly clarke  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

alfred cooke  |  First Impressions 
Rating:
1.0

Spent 90 min to rent a space ,after was rented i go back and forward several, times and the distance was considerable, because the access code was not working ,when finally was working the storage room had someone lock on , I was told (in very bad way ) to wait until The lady will be available to come with me and fix the problem . The waiting line was long till the door (around 7-8 people ) so i have to cancel after almost 2 hours spent there.

Julius Pop  |  Overall Experience 
Rating:
1.0

Problem after problem. Nothing ever goes smoothly, tones of inconveniencies, never a positive interaction.

chandelle riley  |  Overall Experience 
Rating:
2.0

I lost half of my belongs while transferring to a smaller unit. Upon asking one of the attendants to hold my stuff until the next day so I could get more helpers, to my shock and disappointment found that instead of helping me my stuff had been taken to an auction. I lost all of my camping gear and much more. Your company is greedy and only serves there own needs which is to make more money. I am very disappointed with your organization. No matter how big your company grows with our trust and good gusty service you will lose more than win.

VIRGINIA REED  |  Overall Experience 
Rating:
3.0

Mice poop all over my stuff I’m happy I didn’t bring any mice home next time bring my own mice traps

Cindy John  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jerry Topacio  |  First Impressions 
Rating:
2.0

The sliding doors are never unlocked. So had to move everything through the man door. It was very frustrating.

Chantel Saik  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tanya polson  |  First Impressions 
Rating:
5.0

Nic was amazing to deal with and made the process to easy. As someone new to Edmonton, it was really awesome to have my first interaction be positive and professional. Thanks again Nic for your help. The next time I need a uHaul I will be going to the 50th street location and asking for Nic personally. Cheers and thanks again.

Dustin Johnson  |  Overall Experience 
Rating:
1.0

Wasted time on the phone multiple times. Long waits and then couldn’t get clear and helpful information. Unit was not ready and lock was not provided

Micah Emerson  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Samuel Devries  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

sherry westgeest  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tara Cartwright  |  Overall Experience 
Rating:
5.0

The people were very helpful and knowledgeable. Good people. I will go back.

Allan Rennie  |  Overall Experience 
Rating:
1.0

I waited on the phone an hour and cancelled my locker back on March 30th, then I received an email 2 days ago saying that another storage payment was due. Had to once again call in and wait on hold for another hour just to cancel the 2nd time. Terrible service, would not use again.

Michael Gibson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

priscilla auger  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Dubreuil  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

priscilla auger  |  First Impressions 
Rating:
5.0

The staff was Very helpful and Very informative. They went beyond their job scope. Very Very pleased with this location. But as for the one in high prairie they fail. Thank you to the staff at the 50st location.

Allan Rennie  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

arop amiyock  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SERHIY LOBKOV  |  Overall Experience 
Rating:
1.0

I was given a free month of storage that went with the move i did.. i had my things in there for literally less then 2 weeks in total, they have been charging me even after i was out, for several months now and refused to listen when i told them several times i only used it for 2 weeks of my Free month.. they are con artest scammers and steal from people anyway they can..

SAMANTHA DESENO  |  Overall Experience 
Rating:
5.0

1 day I didn't look my unit correctly, they called me to let me know it was not secure,so I could get down to lock properly before my stuff grew legs and wondered away

grant caldwell  |  Overall Experience 
Rating:
1.0

Your system was down when I said I moved out of the storage locker. Was told I would receive my receipt following day. Never received it and you tried to charge me over 200 dollars for a unit I was no longer in.

Dean Litwin  |  Overall Experience 
Rating:
2.0

I moved out of my unit many months ago and you’ve still been charging me. My locks were taken off my stuff was all removed. Doors were left open. I let them know in the office. I had two units originally, and only one was a continuing charge.Long story short I’ll never use you guys again.

Dustin Keller  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ahmed Safadi  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jacqueline Awasis  |  Overall Experience 
Rating:
5.0

Everyone I spoke to was kind and went above and beyond. Thank you!

Elizabeth Toma  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

karen Lemiski  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mary Whitford  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dean Litwin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jaroslaw Otto  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

treena greena  |  First Impressions 
Rating:
5.0

Good job!

Jacqueline Awasis  |  First Impressions 
Rating:
5.0

Excellent staff, friendly, and helpful service. All round great experience 👍

Chris Rowe  |  First Impressions 
Rating:
2.0

Excessively long waits for staff assistance, there were always large uhaul trucks parked in the way of the “drive up storage locker” and would have to go inside and request them to move the truck, and there was mouse poop all over the floor of the unit with no barriers to prevent mice from getting in. Would not recommend uhaul.

Abby Freitas  |  Overall Experience 
Rating:
5.0

excellent except you need someone on the phone so customers don't wait on hold forever. Also when paying each month the wait is long. For years I had to pay a $10 fine for late payment, I can't see why I couldn't change my payment date yill the end of the month when the old age pension comes in. I was always 10 or 12 days late.

bill redmond  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edward Tataryn  |  Overall Experience 
Rating:
5.0

When matters did not go as planned The staff always retified the situation Farely quickly...

john macpherson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

VIRGINIA REED  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Elizabeth Kroon  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Eiche Gharabli  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Antony Horobec  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jaroslaw Otto  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ken Bateman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linda Yeomans  |  Overall Experience 
Rating:
3.0

I had made online reservations, and for some reason the associate could not find them. I had to go through the whole initiation again with her. I also signed up online for the free lock promotion, but they didn’t have any in stock so I had to purchase a lock. The hold ups and disorganization is a typical experience at this location. When my friends had rented an indoor unit a few months back, we had about an hour of wasted time trying to deal with the swipe card not working for the facility, having to return in and out of the store to get help from an associate as nobody was willing to come outside to help deal with the problem, and the alarms going off constantly. The only reason why we returned is because of pricing and location.

Abby Freitas  |  First Impressions 
Rating:
5.0

The Staff are friendly, professional and very helpful in getting me my unit. I dealt with Stewart mostly and he was great! Thank you :)

Jennifer Klunder  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

abdalla zara  |  Overall Experience 
Rating:
5.0

Staff are awesome Very accomondating

john macpherson  |  First Impressions 
Rating:
5.0

Everthing was good except when the uhaul people in Calgary confirmed our 10 by 15 storage unit for us for 215 then when we got to Edmonton and they said we had no reservation for a storage unit so we had to take a 10 by 18. But it was 240. So we said okay we had no choice cause there wasn't any 10 by 15 left. We are fine with it not happy with the extra amount of money but there was nothing else we could do as we needed to unload our things.

Edward Tataryn  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ven palamadai  |  First Impressions 
Rating:
3.0

Although I received the unit free of charge, if I were to purchase and spend money on it I would prefer to have a clean unit which was promised but never delivered. Also I had a very hard and difficult time opening up the roll up door which was promised to get fixed and tagged but wasn’t. Otherwise, the staff were excellent, friendly and helpful.

Carla Lamarche  |  Overall Experience 
Rating:
4.0

Would be a 5 star but had card issues which kept sounding alarm, They worked hard to correct the problem so I am happy with their dedication to the job

Ken Bateman  |  Overall Experience 
Rating:
5.0

In these troubled time while we controlled and isolated by Corona Virus, your staff did a great job of treating people personally, kept their distance but service was close.

Ken Bateman  |  First Impressions 
Rating:
1.0

They didn’t honour the 167 online price, instead charge $179. with tax its a total of $188. Thats with no insurance, no 24 hours access and i don't feel the storage is secure, i will not store anything valuable here. I could of got the same price at storage mart on 127 street with insurance and they have gated 24/7 access. not happy

abdalla zara  |  First Impressions 
Rating:
5.0

:D

Natasha McMullin  |  Overall Experience 
Rating:
2.0

EMPLOYEES WERE NOT HELPFUL AND LOOKED AS IF THEY HAD WORN THE SAME CLOTHES FOR DAYS. PLACE WAS FILTHY AND A MESS. FELT LIKE I SHOULD TAKE A SHOWER AFTER I LEFT.

NEIL McINNES  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Pamela Conway  |  Overall Experience 
Rating:
5.0

Very friendly and informative staff!

jean keays  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Dylan Fenn  |  Overall Experience 
Rating:
4.0

My only concern relates to your practice of charging for the month. In my case I vacated the storage locker prior to the end of the prepaid month. I expected a partial refund of my monthly payment. I was advised that would not be the case. I am sure U Haul will rent this unit to another client and collect twice for the same time period. I consider this an injustice and poor client service.

robert pope  |  Overall Experience 
Rating:
2.0

My belongings were all ruined by mice, I had to dispose of almost everything. A waste of my money and belongings.

amanda vaughan  |  Overall Experience 
Rating:
5.0

Exceptional customer service!!!

zamzam abdi  |  Overall Experience 
Rating:
4.0

Very helpful and knowledgeable staff . Convenient location easy in easy out

DWAYNE BAKER  |  Overall Experience 
Rating:
3.0

been there for a full year, and didnt get no discount for being a good customer. used uhaul trucks few times, even refered family n friends to use uhaul trucks

Chantel Saik  |  Overall Experience 
Rating:
1.0

Filthy place & Rude arrogent staff!! Will NEVER do business at this location again. Would it kill your staff to be friendly and act like they want to be there? Apparently -_-

Sara Das  |  Overall Experience 
Rating:
5.0

It was overall a great experience.

Diane Cardinal  |  First Impressions 
Rating:
1.0

Uhaul towed my over due cargo van with my stuff inside, telling me i had 5 days to collect stuff from a storage locker at their compound., over half my stuff was missing est. $35000. value staff stole

Sam McConnell  |  First Impressions 
Rating:
5.0

.

James Littlewood  |  Overall Experience 
Rating:
1.0

Mouse problems still Unless customers service Save your money don’t use them for anything

JASON ROMANCHUK  |  Overall Experience 
Rating:
5.0

The people deserve kodos for the great work they did and I would totally use them again.

Carol Dias  |  Overall Experience 
Rating:
3.0

too few staff at this location for the volume of customers leading to long wait times . Staff are friendly and helpful.

jeanette devries  |  Overall Experience 
Rating:
4.0

There was a bit of a wait because they were understaffed but if you are patient they provide excellent customer service. We rented trucks and a storage. Service was quick and efficient.

Gail Vibert  |  Overall Experience 
Rating:
5.0

Good price and good service

denis pereira  |  First Impressions 
Rating:
1.0

I moved out on my birthday May 28th, my friend Rita can vouch for me..i like how no daily evaluation is done. Uhaul took my lock and i was forced to vacate so my items were not stolen or auctioned..

jayne sutherland  |  Overall Experience 
Rating:
1.0

The customer service there was very slow and they got paperwork all mixed up

Christina Hale  |  Overall Experience 
Rating:
5.0

The whole experience went smoothly!

Gail Vibert  |  First Impressions 
Rating:
4.0

Staff were always super friendly and helpful. The only negative trying is that they often appeared to be short staffed and there was sometimes quite a long line up.

Corrie Godfrey  |  Overall Experience 
Rating:
5.0

staff went over and above

Levi Evans  |  Overall Experience 
Rating:
5.0

Great service

SHEAYA TONEY  |  Overall Experience 
Rating:
2.0

There were mices in the storage and lady “Ravena “at the desk didn’t show any concern about it and was over the phone and didn’t pay any attention to me poor service

Harjit Jhundh  |  Overall Experience 
Rating:
4.0

I did not like the fact that I had to buy a lock from U-Haul when I already owned locks which I purchased from U- Haul a year earlier. I was up against time and felt I had no choice. That angered me.

JACK DAGLEY  |  Overall Experience 
Rating:
2.0

Lack of staff, customers were waiting in line for quite some time with no employees to be seen at the counter

carlos pereira  |  Overall Experience 
Rating:
4.0

The staff was very helpful in regards to ending the lease

MARGARET SCHURKO  |  Overall Experience 
Rating:
1.0

Attendants kept people on hold for 42 minutes. (Have pictures) mouse traps where not filled. Couldnt access washroom or unlock door. Storage locker got infested with dead mice and bugs.service refused

James Shaw  |  Overall Experience 
Rating:
1.0

Horrible will go anywhere or throw all my stuff away before I ever use any service from any uhaul ever again . I went to storrage king on 127 and 144st way better everything .

Tasha Lanz  |  Overall Experience 
Rating:
2.0

When moving out, the big door was broken and not use able. Had to move everything out thru the man side door. Very awkward and difficult to do. Staff inside were really busy and couldn't help at the t

Chantel Saik  |  Overall Experience 
Rating:
3.0

The staff is unorganized and rude...

Luul Ibrahim  |  Overall Experience 
Rating:
5.0

Everything went very well with my move thanks to uhaul.

Jeanne Houde  |  First Impressions 
Rating:
5.0

I liked the storage because i was able to access it anytime I wanted

Peter Sinclair  |  Overall Experience 
Rating:
1.0

The staff was absolutely horrible. The worst customer service I have ever experienced. Staff was unfriendly and never willing to help when I needed my ubox.

Powin Lau  |  Overall Experience 
Rating:
5.0

Very kind and easy to work with appreciated the managers help on more than one occasion.

donna mcpherson  |  Overall Experience 
Rating:
5.0

N/a

PATRICIA Sauthoff  |  Overall Experience 
Rating:
1.0

Had to shovel the ice away from my unit entrance. The ice had been left for weeks without removal attempt. The wait was almost an hour before I was helped. I never received a call back for my reser

Kyle Murdock  |  Overall Experience 
Rating:
2.0

The employers were very friendly even for being a new employer however the time waiting for an employee to help us find our storage and sign out trailer back in took almost 2.5hours. Not good at all

Kyle Murdock  |  Reservation 
Rating:
5.0

I dealt with Becky the manager and had a very good experience. I would highly recommend UHaul as the storage choice for everyone.

Al Hayduk  |  Overall Experience 
Rating:
4.0

None

Cameron Dumont  |  Overall Experience 
Rating:
5.0

Everyone was helpful. The inside unit access hours could be better but had a great experience other then that

Natashia Strong  |  Overall Experience 
Rating:
4.0

Friendly and punctual service.

Keith O'Neill  |  Reservation 
Rating:
5.0

Staff were very helpful and explained all my options. they provided information on ipromos and helped find the best deal and cost for my needs.

Holly White  |  Overall Experience 
Rating:
3.0

Not only had i paid my rent snd vacated and cleaned on time but was sent monthly bills for months after

Davola Girvan  |  Overall Experience 
Rating:
1.0

I had many problems with my storage unit. It flooded twice damaging a lot of my contents. When I moved all the stuff out ofy storage unit I discovered it had an infestation of mice once again damage

THERESA FOURNIER  |  Overall Experience 
Rating:
3.0

I rented a 5by10 for two months. And paid for two months. But I emptyed in a month. But I was not refunded for the second month. I am not happy and will not recommend Any one to you.

Lorie Sluchinski  |  Overall Experience 
Rating:
1.0

Didn’t visit facility Dealt with rep ppl manager and assistant couldn’t deliver on confirmed date rearranged manager rude immature and unprofessional threatens to pick up pods and I make arrangement

Karen De Battista  |  Overall Experience 
Rating:
2.0

Some employees are very good liars and management should investigate and should know who you hiring

barkad awl  |  Overall Experience 
Rating:
5.0

Lynn was super helpful.

Ranulfo Vinuya  |  Overall Experience 
Rating:
5.0

They were great

Christine Hamill  |  Overall Experience 
Rating:
4.0

WHEN REQUIRED I WOULD USE &RECOMMEND YOUR SERVICES.THANK YOU.

roger warsaba  |  Overall Experience 
Rating:
4.0

I moved my storage because the price went up twice within a year. That made a total of $10 increase.

BONNIE GRAVEL  |  Overall Experience 
Rating:
1.0

Given false info on two of three occasions Ended up cost me big bucks as I had to travel 5 hours on two occasions to get my goods

Glenn Rubuliak  |  Overall Experience 
Rating:
1.0

Ever since I decided to have uhaul facilitate my moving and storage needs, I’ve received nothing, but headaches and frustration. There is not enough characters in this field to even begin to describe.

riley major  |  Overall Experience 
Rating:
5.0

Pleasent staff. Always helpful and friendly.

Shawn Cummings  |  Overall Experience 
Rating:
5.0

We stored our items for less than one month, we had no issues. We got all our stuff back safe and sound.

PEARLEEN Kanewopasikot  |  Overall Experience 
Rating:
3.0

I had moved out the end of last month and had notified your service by phone. Prompt responses would be helpful. The move out date was wrong

TOLA ADESHINA  |  Overall Experience 
Rating:
4.0

Very kind helpful people that go above and beyond to help their customers.

ISLA SCHMIDT  |  Overall Experience 
Rating:
5.0

Very happy with service.

John Keith  |  Overall Experience 
No reviews have been submitted for this location.

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